Troubleshooting: 5-1. Troubleshooting Code On Display Panel & Solutions

Troubleshooting
5. Troubleshooting
5-1. Troubleshooting Code on Display Panel & Solutions
Troubleshooting for each Error Code
Error
Code
Cause
Robotic vacuum cleaner is
caught, stuck or trapped

while navigating.
A foreign substance (string,
paper, toy etc.) is caught in
the
power brush.
the left driving wheel.
the right driving wheel.
Check bumper sensor.
A foreign substance
(dust, stain etc.) is on the

Obstacle sensor window.
SOLUTION
Turn off the Power Switch at the bottom
and move the robotic vacuum cleaner to

a different location.
and remove the foreign substance from
the power brush.
and remove the foreign substance from

the left driving wheel.
Turn off the Power Switch at the
bottom and remove the foreign
substance from the right driving wheel.
Slightly pull the stuck bumper outward.
and wipe the foreign substance from

the front and rear sensor windows using
a soft cloth.
A foreign substance (Dust, Turn off the Power Switch at the bottom
stain etc.) is on the Cliff
and wipe the foreign substance on the
sensor window.
cilff sensor window with a soft cloth.
Dust bin not inserted.
Insert the dust bin until you hear a
Click sound.
A foreign substance (String, Turn off the Power Switch at the bottom
cloth etc.) is caught on the
and wipe the foreign substance from
edge-cleaning side rotating
the edge-cleaning side rotating brush.
brush.
If you press the Start/Stop button or turn off the Power Switch, the error code is cleared.
When an error code occurs, a voice announcement will be heard.
5-1
AUTOBOTSM(DJ68-00201G).indd50
2010.6.2512:56:44PM
Troubleshooting
5-2. Self-Diagnosis & Solutions

Make sure to turn off the Power Switch before repairing the unit.
Symptom
The Suction Motor does

not rotate.
The Driving Wheel does

not rotate.
Cause
Troubleshooting
Battery drained
Recharge the Battery
Motor damaged
Replace the Motor
Wire broken
Connect the wiring
Wire-Housing Pin loose
Tighten the Pin
Battery defect
Replace the Battery
Protector tripped due to battery

overheat
Cool down the Battery
PBA MAIN defect
Replace the PBA MAIN
Material stuck in the Driving Wheel
Remove the material from the

Driving Wheel
Gear Box broken
Replace the Gear Box
Battery drained
Motor broken
Replace the Motor
Motor wire cut
Connect the wiring
Wire terminal contact defect
Reconnect the terminal
PBA MAIN defect
Battery defect
Replace the Battery

overheat
Material stuck in the Power Brush
Remove the material from the Power

Brush
Battery drained
Motor wire broken
Replace the Motor
Motor broken
Replace the Motor
The Power Brush does

Protector tripped due to Motor overheat
not rotate.
Suction is weak.
Cool down the Motor
Motor Housing Terminal loose
Re-connect the Terminal
Battery defect
Replace the Battery
PBA MAIN defect

overheat
Battery run down
Replace the Battery
Battery running low
Dust Bin full
Empty the Dust Bin
Improper Assembly of the Power Brush
Re-Assemble the Power Brush
Rotation Error due to Foreign

Substances stuck in the Power Brush
Insufficient Rotation Power due to
Foreign Substances stuck in the
Suction Motor
Remove Foreign Substances

Remove Foreign Substances
5-2
2010.6.2512:56:44PM
Troubleshooting
Make sure to turn off the power before servicing.

Symptom
Cause
Abnormal Noise
The Impeller is full with foreign

substances
The Impeller nut is loose.
Foreign substances are stuck in the
Drum Brush.
Foreign substances are stuck in the
Suction Motor.
The Drum Motor Gear is worn down.
No Power
Solution
Remove the foreign substances
Fasten the Impeller nut
Replace the Drum Motor Gear Box.
The Battery Fuse is blown out.

Due to the battery overheating, the
overheat protect device is triggered.
The Battery Cell is cut.
Replace the Battery.

Cool down the Battery.
Defective Power Switch Contact
Replace the Power Switch
Replace the Battery.
The Battery Wire is cut.

The Bumper Switch is got stuck up
being pressed down.
Reconnect the Battery Wire.

Remove the foreign substances on the
Bumper or adjust the Bumper Spring
Keep backing up even
Remove the foreign substances on
though there is no
The Cliff Sensor does not operate
the Sensor Window. Check if the
obstacle in front of the
properly.
connector is properly connected or
unit.
replace the Cliff Sensor.
The Fence Sensor is defective.
Replace ASSY FRONT HALL
When there are obstacles within 1.5
Move the Charger to the area with
meter around the Charger.
no obstacles around the Charger.
When the Robot Cleaner does not start Put the Robot Cleaner on the Charger and
have it start cleaning from the Charger.
cleaning from the Charger
Auto Recharging does
Put the Robot Cleaner on the
When moving the Robot Cleaner away from
not work.
Charger and have it start cleaning
the Charger and having it start cleaning
from the Charger.
When the Infra Red Ray Sensor of the
Replace PBA SMPS
Robot Cleaner is defective
When the voltage at the Charger
Check the Charger Connector or Replace
Terminal is not normal
ASSY SMPS
Auto Charging does not When the Infra Red Ray Sensor of the
Replace PBA ADAPTOR
Robot Cleaner is defective
work.
When the Signal Receiving Sensor of
Replace PBA REMOTE
the Robot Cleaner is defective
The Robot Cleaner could When the Obstacle Sensor is defective
Replace the Obstacle Sensor
not clean and rotates at

one spot.
When the PBA MAIN is defective
When the Cliff Sensor is defective

Replace the Cliff Sensor
The Robot Cleaner falls The Cliff Sensor does not detect the steps
Remove the obstacles
due to footwears or other obstacles.
off the steps.
When there is no Virtual Guard or Fence Tape Install Virtual Guard or attach Fence Tape
When the Forward Calibration Sensor is
The Robot Cleaner does
defective
not go straight but goes When the Wheel Motor Encoder is defective
Replace the Wheel Motor
around.
The set time does not

keep time.
The remote controller
does not work
When the PBA MAIN is defective
When the initial time setting is not done
Set its time
Defective PBA MAIN
Defective Timer Battery
The Remote Controller battery got drained
Replace Battery
Replace PBA FRONT RECIVER
Replace PBA MID RECIVER
The Remote Controller Module is defective
5-3
2010.6.2512:56:45PM
Troubleshooting
5-3. Test Mode

5-3-1. How to activate Test Mode
1. How to enter the Test Mode
off@
on
Switch on the Power

Switch.
Remove the Dust Bin.
Press the Bumper and

press the Start/Stop
button for 3 seconds.
Dust Bin Eject (PUSH) Button

Dust Outlet
Dust Bin
2. Test starts (5-3-3. Test Method and Diagnosis Refer to Page 5~6)
Press the Mode button
Press the Timer/Daily or Take a necessary measure
and select the cleaning
Timer button and select a
according to the diagnosis
mode you want (select the
Test Mode to check.
and decide whether it has
Cleaning Mode)
problems based on the
Display Panel.
Mode Display
(Cleaning Mode)
Sensor Check
(Timer Cleaning)
Sensor Name
Diagnosis
Diagnostic Code
(Diagnosis Criteria)
5-4
2010.6.2512:56:46PM
Troubleshooting
5-3-2. Each Sensor Location
LS
Dust Outlet
Control Button
Status Display Window
Camera
irtual Guard
V
Sensor
L2
Virtual Guard Sensor
L1
RS
Virtual Guard Sensor
R2
R1
C
Remote Controller
Receiver
Bumper Sensor
Obstacle Sensor : 7 ea in total

(RS, R2, R1, C, L1, L2, LS)
Front
Dust Bin Eject Buton

Dust Bin
Remote Controller
Receiver
Dust Outlet
Side
Cliff Sensor
Driving Wheel
Charger Pin
Battery Cover
Cliff Sensor
Power Brush
Charger Pin
Power Brush Cover
Roller
Power Switch
Driving Wheel
Cliff Sensor
Bottom
5-5
2010.6.2512:56:47PM
Troubleshooting
Left Signal
Center Signal
Power
Lamp
Charger Lamp
Remote Controller
Holder
Charger Terminal
Ventilation Outlet
Hook
Right Signal
Charger
Mode Lamp
Distance Sensor
Main Body Sensing
Signal
Main Body Sensing Signal
Mode/Power Button
Distance Control Switch
Main Body Sensing Signal
A Type
Mode Switch /
IR Receiver
Mode Lamp
IR Transmitter
IR Receiver
B Type
Virtual Guard
5-6
2010.6.2512:56:49PM
Troubleshooting
5-3-3. Failure Criteria
Mode Display
Sensor
(Cleaning
Selection
Mode)
Sensor Name
Diagnosis
Left Bumper Sensor
When the Left Bumper is not

pressed
Diagnostic Code
(Diagnosis
Criteria)
When the Left Bumper is pressed

Right Bumper Sensor
When the Right Bumper is not

pressed
When the Right Bumper is pressed
Left Lifted-up
Sensor
Sensor
Check 1
(On/Off
Type)
Auto
Cleaning
Mode
There are no
Right Lifted-up
Sensor
Dust Bin Sensor
When the Left Driving Wheel is put

on the floor
When the Left Driving Wheel is lifted
up higher than 30cm
When the Right Driving Wheel is put
on the floor
When the Right Driving Wheel is lifted
up higher than 30cm
When the Dust Bin is removed
When the Dust Bin is assembled
When the Remote Controller buttons

are not pressed
Remote Controller
Receiver
When the Remote Controller buttons
are pressed
The initial value 50 will be
Gyro Sensor
displayed and be increased by 1
degree
When the unit is not attached to the
Charger
Docking Detection
When the unit is attached to the
Charger
Not Normal (in 1 sec after being
attached to the Charger)
Charging Detection
Normal (in 1 sec after being
attached to the Charger)
,
and
sensor checking codes.
5-7
2010.6.2512:57:4PM
Troubleshooting
Mode Display
Sensor
(Cleaning
Selection
Mode)
Sensor
Check 2
(Obstacle
Sensor)
Spot
Cleaning
Mode
Sensor Name
Diagnosis
Diagnostic Code
Left Side Obstacle

Sensor (LS)
Distance Value
(Display ~ )
Left Obstacle Sensor

(L2)
Distance Value
(Display ~ )
Left Obstacle Sensor

(L1)
Distance Value
(Display ~ )
Center Obstacle
Sensor (C1)
When there is no obstacle, the

display shows 0 and the
number increases as it gets
closer to obstacles.
Right Obstacle
Sensor (R1)
Distance Value
(Display ~ )
Distance Value
(Display ~ )
Right Obstacle
Sensor (R2)
Distance Value
(Display ~ )
Right Side Obstacle

Sensor (RS)
Distance Value
(Display ~ )
When the unit put on the floor
Left Cliff Sensor
When the unit is lifted up higher

than 5cm
Center Cliff Sensor

than 5cm
Right Cliff Sensor

than 5cm
5-8
2010.6.2512:57:9PM
Troubleshooting
Mode Display
(Cleaning Mode)
Sensor
Selection
Sensor Name
Diagnostic Code
Diagnosis
No Signal Received
Left Signal Detected
Front Left
Right Signal Detected

Center Signal Detected
No Signal Received
Check while shaking the

Cleaner sideways in front
of it.
Sensor Check 4 (Charger)
Displaying Repeat Cleaning
Mode.
Front Right

No Signal Received
Rear Right

No Signal Received
Rear Left

Virtual Guard Red LED Display

Status Sensor Check 5 (Virtual
Guard) Displaying Repeat Cleaning
Mode.
Mode Display
(Cleaning Mode)
Sensor
Selection
Left
Signal Detected
Right
Left / Right at
the same time
Left / Right at
the same time
Signal Detected
Sensor
Name
Left Wheel
Motor
Sensor Check 6 (Motor &

Encoder, Manual Cleaning
Mode)
Caution : Because the

motor is rotating, lift the
wheels off the floor.
Right Wheel
Motor
Power Brush
Motor
Signal Detected
No Signal Detected
Diagnosis
When the Motor rotates
clockwise
counter clockwise
clockwise
counter clockwise
When the Motor is rotating
Diagnostic Code
RPM Increasing
RPM Decreasing
RPM Increasing
RPM Decreasing
RPM Increasing
When the Motor is defective
Normal : There are motor

rotating sounds.
Suction Motor
Defect : There are no motor
rotating sounds.
When both of the Motors are
rotating at the same time
When both of the Motors
Side Rotating
are not rotating
Brush Motor
When only the left Motor is rotating
When only the right Motor is rotating
There is no
sensor checking code.

5-9
2010.6.2512:57:29PM
Troubleshooting
5-4. PCB Troubleshooting & Solutions

5-4-1. When Battery does not get charged
5-4-1-1. Check Charger
Make sure to switch off the Power Switch before replacing parts.
Power Supply to Charger
Voltage at Charge Terminal

Before Charging : 4V~5V
During Charging : 21V~22V
Normal
Disassemble Charger
Replace Fuse
Fuse is in good condition?
Replace PBA-ADAPTOR
5-4-1-2. Check Battery

Charge Battery
1 Hr Charging
Remove Battery from Main

Body
Read voltage at Battery

Terminal
Voltage at Battery
Terminal : Over 12V
Replace Battery
Replace PBA-MAIN
5-10
2010.6.2512:57:31PM
Troubleshooting
5-4-2. Suction Motor Rotating Defect

Read voltage at Battery Terminal
Charge the battery for an hour

Is the voltage over 14.4V?

Connect Q4 #2 and #3 Terminals
Replace Battery
Suction Motor operates.
Replace Suction Motor
Separate the Q4 #2 and #3

terminals.
Connect Q30 #1 and #2 terminals.
Suction Motor operates.
Defective Q4 or Defective Pattern

(Replace Q4)
Replace PBA MAIN
5-11
2010.6.2512:57:31PM
Troubleshooting
5-4-3. Brush Motor Rotating Defect



Replace Battery
Power Brush Motor operates.
Replace Power Brush Motor
Replace PBA MAIN
5-12
2010.6.2512:57:32PM
Troubleshooting
5-4-4. Side Brush Motor Rotating Defect



Connect Q2 #2and #3 Terminals
Replace Battery
Is the Side Rotating

Brush Morot rotating?
Replace the Side Rotating

Brush Motor
Disconnect Q2 #2and #3 Terminals

Connect Q23 #1and #3 Terminals
Is the Side Rotating

Brush Morot rotating?
Defective Q2 or Defective Pattern

(Replace Q2)
Replace PBA MAIN
5-13
2010.6.2512:57:32PM
Troubleshooting
5-4-5. Wheel Motor Rotating Defect



Separate the Main Body
Separate the Connector of the

Driving Wheel Motor
Replace Battery
Read the continuity between

Connector #1 and #6.
Value of Resistance : 0?
Replace the Driving Wheel Motor
Replace PBA MAIN
5-14
2010.6.2512:57:33PM
Troubleshooting
5-4-6. Charger Docking Problem

Power Supply to Charger
Voltage at Charge Terminal

Before Charging :4~5V
During Charging :21~22V
Replace PBA ADAPTOR
Charge Battery
1 Hr Charging
With the Test Mode function,

check the Infra Red signal of
the Charger.
The Infra Red signal of the

Charger is normal
Replace PBA ADAPTOR
Replace PBA MAIN
5-15
2010.6.2512:57:33PM

Troubleshooting: 5-1. Troubleshooting Code On Display Panel & Solutions

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Troubleshooting: 5-1. Troubleshooting Code On Display Panel & Solutions

Uploaded by

Copyright:

Available Formats

Troubleshooting

caught, stuck or trapped

(dust, stain etc.) is on the

and move the robotic vacuum cleaner to

and remove the foreign substance from

Turn off the Power Switch at the bottom

and wipe the foreign substance from

5-2. Self-Diagnosis & Solutions

The Suction Motor does

The Driving Wheel does

Recharge the Battery

Replace the Motor

Connect the wiring

Wire-Housing Pin loose

Tighten the Pin

Replace the Battery

Protector tripped due to battery

Cool down the Battery

PBA MAIN defect

Replace the PBA MAIN

Material stuck in the Driving Wheel

Remove the material from the

Gear Box broken

Replace the Gear Box

Recharge the Battery

Replace the Motor

Motor wire cut

Connect the wiring

Wire terminal contact defect

Reconnect the terminal

PBA MAIN defect

Replace the PBA MAIN

Replace the Battery

Protector tripped due to battery

Cool down the Battery

Material stuck in the Power Brush

Remove the material from the Power

Recharge the Battery

Motor wire broken

Replace the Motor

Replace the Motor

The Power Brush does

Cool down the Motor

Motor Housing Terminal loose

Re-connect the Terminal

Replace the Battery

PBA MAIN defect

Replace the PBA MAIN

Protector tripped due to battery

Cool down the Battery

Battery run down

Replace the Battery

Battery running low

Recharge the Battery

Dust Bin full

Empty the Dust Bin

Improper Assembly of the Power Brush

Re-Assemble the Power Brush

Rotation Error due to Foreign

Remove Foreign Substances

Make sure to turn off the power before servicing.

The Impeller is full with foreign

The Battery Fuse is blown out.

Press the Bumper and

Check while shaking the