Professional Documents
Culture Documents
Unit I
Foundation of
Human Relations
Think of a skill that you know well and list some of the ways that
context is important in mastery of this skills
Culture
Culture - a set of values, shared by a group of people shared which
shape and influence the norms, attitude beliefs, expectation,
perceptions and behaviours of the group members.
Values
Guiding principles
Individualism - Collectivism
The group maintain very close ties with grandparents and other
elders throughout their lives ,and family rituals such as
marriage ,baptisms , and especially funerals are attended
faithfully by everyone, no matter how inconvenient it might be ,in
time or distance
Power Distance
and
Uncertainty Avoidance
Masculinity - Femininity
Unit 2
Internal Influences
on
Human Relations
Self-the sum total of who and what you are , both consciously
and unconsciously.
Function of Self-Concepts
Self Esteem
Sociometer Theory
Development of Self-Esteem
10
11
Stability of Self-Esteem
Two different types or level of self esteem:
1. Trait self-esteem is an individual s generate pattern of self
-esteem over a lifetime.
2. State self-esteem is the type of self-esteem which is vulnerable to
momentary fluctuations.
12
Benefits of Self-Efficacy
Development of Self-Efficacy
13
Self-Knowledge
Self-Comparison
in terms of
14
Self-Perception
our
own
15
16
Self-Presentation
Private Self is the part of our self that is known only to us.
17
Unit 3
Personality
Influences
Human Relations
18
Lavinsons Theory
1. Early adult transition the major task of adolescence forming
an identity and working towards becoming an independent ,selfreliant person.
2. Age 30 transition- a period of four to five years when a man
questions the choices he has made so far , considering what
modification he might make to build a more stable and fulfilled
life.
3. Midlife transition - a period of reflection and questioning
regarding the life choices he has made so far.
19
Sheehys Theory
Our cultural and societal environment interacts with age to produce
unique goals and interests for different cohort at the same
chronological age
Cohort - a group of people born at about the same time in history, so
that they share common experiences in society at about the same time
and age.
20
Mind as an Iceberg
21
Defense Mechanisms
Defense Mechanisms strategies our unconscious uses to resolve
anxiety
1.
Rationalization-creating
justification for our behavior
rational
explanation
or
2.Repression
unacceptable.
22
Behaviorist Theory
23
Operant Conditioning
behaviors
with
What example can you find in your own life either at work or at
home of negative reinforcement?
Punishment
24
Observational Learning
Modelling Process
Influence
our
experiences
and
Humanist Theory
The theory which suggests we are all born with an innate drive to
reach our potentials as good, contributing persons to our society.
25
26
Personality Traits
Think of someone you know well and guess how high that person
might score on each of the five traits .How does this information
help you predict how the person might react in a particular
situation?
27
Unit 4
Activity:
The participants were asked to fold a piece of paper into 4 parts.
Then, they were asked to write on the top left part of the paper the
word Sadness, and then on the top right portion, write the word
Anger, on the lower left portion write the word Happiness and on
the lower right portion of the paper write the word Stress.
1.
2.
3.
4.
Introduction
Fantasies
Beliefs
and
Nightmares:
Seven
Irrational
Sadness
o Causes
Believed to be a self-perpetuating system
When sad people focus more on their negative
characteristics
and
support
their
negative
perceptions with memories of negative events
Selectively attuned to the worst of times rather than
the best of times
Appears to be contagious.
o Consequences
Dissatisfaction in their relationships
In return their partner feels dissatisfied too
Friends of depressed people often feels depressed
too
Treating Depression
o Cognitive Therapy
Helps the depressed person understand how their
thinking affects their emotions by adjusting their
thinking
Cognitive therapists like Aaron Beck and Albert Ellis
have reported excellent results with their cognitive
therapies for years.
o Behavioural Therapy
For low level depression
Aims to lift depression by taking action geared
toward distracting a sad or depressed person from his
or her depressive thoughts.
Most common form is socializing.
Anger
Happiness
Tips
o
o
o
o Exercise regularly
o Laugh
Emotional Intelligence
o Goleman (1995) in his book Emotional Intelligence
IQ only measures thinking ability
IQ is an overrated tool for predicting success and only
account for 20% whether a person will be successful
Interpersonal Intelligence/Emotional Intelligence
Determines a large part who succeeds in life
and who doesnt.
Has 5 components
o Self awareness
o Emotional self control
o Persistence
o Empathy
o Social competence
Self awareness
o Ongoing attention to ones internal states Goleman 1995
o One is able to monitor feelings objectively, almost as an
unbiased observer in the mind.
o I am feeling angry about this
o Foundation of emotional intelligence in that we cannot
hope to control our emotions if we are not aware of what
they are when we are experiencing them.
o Crucial to the second component of emotional intelligence.
Ability to Regulate Self Emotion
o Managing the intensity and duration of feelings and the
ability to delay gratification.
o The idea is to manage them and not to suppress them
o We must control the duration of the feeling or how long will
it last.
o Delaying Gratification
Experiment with 4 y/o children with marshmallows,
children were told that if they did not eat the
marshmallow for the span of 15-20 minutes, they will
receive double number of marshmallows as reward.
15-20 minutes- more assertive, motivated by
challenges, self reliant and dependent
Less than 15 minutes more upset, disabled by
frustration, less trusting, more prone to
temperamental outbursts and indecisive.
Persistence
Stress Response
Moderators of Stress
o Stress is the feeling of arousal and the resulting
physiological and psychological effects of being exposed to
the stressor.
o Personality traits that moderate Stress
Control- general belief that you can influence your life
and others
Optimism- the tendency to focus on the positive
aspects of the situation.
Hardiness- A personality style that consists of three
components
Control
Commitment tendency to become fully
involved in whatever activities or events in
which we are engaged.
Challenge- refers to the perception that change
is somewhat unnerving.
Unit 5
The Role of
Perception in
Human Relations
Unit 6
Social Influence in
Relation with Others
situations,
basement
of
the
Zimbardo
Stanford
converted
University
No
physical
violence
was
They were
written on it,
but no
underclothes. They also had a tight nylon cap, and a chain around one
ankle.
There were 3 guards to the 9 prisoners, taking shifts of eight
hours each (the other guards remained on call)
Findings: Within a very short time both guards and prisoners
were settling into their new roles, the guards adopting theirs quickly
and easily.
Within hours of beginning the experiment someguards began
to harass prisoners. They behaved in a brutal and sadistic manner,
apparently enjoying it. Other guards joined in, and other prisoners were
also tormented.
The prisoners were taunted with insults and petty orders, they
were given pointless and boring tasks to accomplish, and they were
generally dehumanized.
The prisoners soon adopted prisoner-like behavior too.
They
talked about prison issues a great deal of the time. They told tales on
each other to the guards. They started taking the prison rules very
seriously, as though they were there for the prisoners benefit and
infringement would spell disaster for all of them. Some even began
siding with the guards against prisoners who did not conform to the
rules.
Over the next few days the relationships between the guards and
the prisoners changed, with a change in one leading to a change in the
other.
aggressive
and
assertive.
They
demanded
ever
greater
researchers to gather their data the subjects were called back for a
follow-up, debriefing session.
Conclusion: People will readily conform to the social roles they
are expected to play, especially if the roles are as strongly stereotyped
as those of the prison guards. The prison environment was an
important factor in creating the guards brutal behavior (none of the
participants who acted as guards showed sadistic tendencies before
the study). Therefore, the roles that people play can shape their
behavior and attitudes.
After the prison experiment was terminated Zimbardo interviewed the
participants. Heres an excerpt:
Most of the participants said they had felt involved and
committed. The research had felt "real" to them. One guard said, "I was
surprised at myself. I made them call each other names and clean the
toilets out with their bare hands. I practically considered the prisoners
cattle and I kept thinking I had to watch out for them in case they tried
something." Another guard said "Acting authoritatively can be fun.
Power can be a great pleasure." And another: "... during the inspection
I went to Cell Two to mess up a bed which a prisoner had just made and
he grabbed me, screaming that he had just made it and that he was
not going to let me mess it up. He grabbed me by the throat and
although he was laughing I was pretty scared. I lashed out with my
stick and hit him on the chin although not very hard, and when I freed
myself I became angry."
Most of the guards found it difficult to believe that they had
behaved in the brutalizing ways that they had. Many said they hadnt
known this side of them existed or that they were capable of such
things. The prisoners, too, couldnt believe that they had responded in
the submissive, cowering, dependent way they had. Several claimed to
be assertive types normally. When asked about the guards, they
described the usual three stereotypes that can be found in any prison:
some guards were good, some were tough but fair, and some were
cruel.
Ethics: The
study
has
received
many ethical
criticisms,
Social influence
CONFORMITY
COMMITMENT
OBEDIENCE
Conform
- To behave, dress etc. in the way that most other people do.
Conformity
- A voluntary change in a belief or behavior with the intent to
follow a perceived social norm.
Motives of conformity
Compliance
-
OBEDIENCE
-
Unit 7
Prejudice:
Foundations
Causes, Effects and
Remedies
Unit 8
Principle of
Effective
Communication
Unit 9
The real art of conversation is not only to say the right thing at the
right place but to leave unsaid the rong thing at the tempting
moment. - Dorothy Nevill
VERBAL - means communicating with words, written or spoken. Verbal
communication consists of speaking, listening, writing and reading.
NONVERBAL - - includes all unwritten and unspoken messages, both
intentional and unintentional.
Four Guiding Principles for Effective Communication
Two types:
More Specific
Clearer
"You" language: "When you respect and honor and take care of
yourself, you are more able to do the same for others."
often
collectivist,
value
interpersonal
task-oriented,
and
focuses
on
High Value on
Achievement and
Status
Use of Questions
High Value on
Equality and
Connection
Posture and how you carry yourself tells a lot about you. How you
walk, sit, stand or hold your head not only indicates your current
mood, but also your personality in general.
TOUCH
PHYSICAL APPEARANCE
PERSONAL SPACE
PHYSICAL ENVIRONMENT
- The way we decorate our homes, the cars we drive and the
places we hang out all give important clues about who we are,
and thus influence our communication and interpersonal skills.
PHILIPPINES
A common Filipino tradition to show respect towards elders is
called pagmamano. The word mano stems from the Spanish meaning
for hand and pagmamano is the act of either kissing an elders hand or
raising their hand to touch your forehead. This act is often done as a
greeting or farewell to the elders of the house. By doing it, you are
asking for their blessing as well as blessing them.
Unit 10
Resolution
Unit 11
Human Relations in
Love and Work
Unit 9
Surviving and
Thriving in
the Workplace