For Group: Questionnaire for User Interaction Satisfaction

PART 1: User Demography

Variables

Items

Value

D1

Age

Less than 20
20-22
23-25
26-28
29-31
32 or above

***Depend on target user.

D2

Gender:

D3

School
**Name of the School

D4

Your year in school?

***Depend on target user.

Male
Female

1st Year
2nd year
3rd year
4th year or above

D5

Interaction Devices that you have personally

used and are familiar with:

1.
2.
3.
4.
5.
6.

Lap top computer

Touch screen
Mouse/ keyboard
Graphics tablet
Smart Phone
Others:

D6

With regard to technology in general, how

would you describe yourself?

Novice
Intermediate
Advance

D7

Availability of Internet at home

Yes
No

D8

Do you use smart phone/tablet for learning?

Yes
No

D9

How frequent you play digital game using

smart phone/tablet?

Never use
Seldom use
Sometimes use
Often use

PART 2: Overall User Reactions

Please circle the numbers which most appropriately reflect your impressions about using this computer system.
Not Applicable = NA.

3.1
3.2
3.3
3.4
3.5

3.6

Overall reactions to the system:

terrible
wonderful
1 2 3 4 5 6 7 8 9

NA

frustrating
satisfying
1 2 3 4 5 6 7 8 9

NA

dull
stimulating
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
power
power
1 2 3 4 5 6 7 8 9

NA

rigid
flexible
1 2 3 4 5 6 7 8 9

NA

PART 3: Screen
4.1 Characters on the computer screen
4.1.1
4.1.2

Image of characters
Character shapes (fonts)

4.2 Highlighting on the screen

4.2.1
4.2.2
4.2.3
4.3

Use of blinking
Use of bolding

Screen layouts were helpful

4.3.1

4.3.2
4.4

Use of reverse video

Amount of information that can be

displayed on screen
Arrangement of information on screen

Sequence of screens
4.4.1
4.4.2
4.4.3

Next screen in a sequence

Going back to the previous screen
Progression of work related tasks

hard to read
easy to read
1 2 3 4 5 6 7 8 9

NA

fuzzy
sharp
1 2 3 4 5 6 7 8 9

NA

barely legible
very legible
1 2 3 4 5 6 7 8 9

NA

unhelpful
helpful
1 2 3 4 5 6 7 8 9

NA

unhelpful
helpful
1 2 3 4 5 6 7 8 9

NA

unhelpful
helpful
1 2 3 4 5 6 7 8 9

NA

unhelpful
helpful
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
1 2 3 4 5 6 7 8 9

NA

illogical
logical
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9
unpredictable
predictable
1 2 3 4 5 6 7 8 9
impossible
easy
1 2 3 4 5 6 7 8 9
confusing
clearly marked
1 2 3 4 5 6 7 8 9

NA
NA
NA
NA

Please write your comments about the screens here:

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PART 4: Terminology and System Information

5.1

Use of terminology throughout system

5.1.2
5.1.3

Work related terminology

Computer terminology

5.2 Terminology relates well to the work

you are doing?
5.2.1
5.2.2

Computer terminology is used

Terminology on the screen

5.3 Messages which appear on screen

5.3.1
5.4

Messages which appear on screen

5.4.1

5.4.2
5.5

Position of instructions on the screen

Instructions for commands or

functions
Instructions for correcting errors

Computer keeps you informed about

what it is doing
5.5.1

Animated cursors keep you

informed

5.5. 2 Performing an operation leads to a

predictable result

5.5.3
5.5.4

Controlling amount of feedback

Length of delay between operation

inconsistent
consistent
1 2 3 4 5 6 7 8 9

NA

inconsistent
consistent
1 2 3 4 5 6 7 8 9

NA

inconsistent
consistent
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9
too frequently
appropriately
1 2 3 4 5 6 7 8 9
ambiguous
precise
1 2 3 4 5 6 7 8 9

NA
NA
NA

inconsistent
consistent
1 2 3 4 5 6 7 8 9

NA

inconsistent
Consistent
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

impossible
easy
1 2 3 4 5 6 7 8 9

NA

unacceptable
acceptable
1 2 3 4 5 6 7 8 9

NA

5.6 Error messages

5.6.1
5.6.2

Error messages clarify the problem

Phrasing of error messages

unhelpful
helpful
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

unpleasant

pleasant

1 2 3 4 5 6 7 8 9

NA

Please write your comments about terminology and system information here:
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PART 5: Learning
6.1 Learning to operate the system
6.1.1
6.1.2
6.1.3
6.2

Learning advanced features

Time to learn to use the system

Exploration of features by trial and error

6.2.1
6.2.2

6.3

Getting started

Exploration of features
Discovering new features

Remembering names and use of commands

6.3.1

Remembering specific rules about

entering commands

6.4 Tasks can be performed in a straight-forward

manner

6.4.1
6.4.2

6.4.3

Number of steps per task

Steps to complete a task follow a
logical sequence
Feedback on the completion of
of steps

difficult
easy
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

slow
fast
1 2 3 4 5 6 7 8 9

NA

discouraging
encouraging
1 2 3 4 5 6 7 8 9

NA

risky
safe
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

always
never
1 2 3 4 5 6 7 8 9

NA

too many
just right
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

sequence
unclear
clear
1 2 3 4 5 6 7 8 9

NA

Please write your comments about learning here:

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PART 6: System Capabilities

7.1

System speed
7.1.1
7.1.2

Response time for most operations

Rate information is displayed

7.2 The system is reliable

7.2.1
7.2.2
7.2.3
7.3

Operations are
System failures occur
System warns you about
potential problems

System tends to be
7.3.1
7.3.2

Mechanical devices such as

fans, disks, and printers
Computer generated sounds are

7.4 Correcting your mistakes

7.4.1
7.4.2

Correcting typos
Ability to undo operations

7.5 Ease of operation depends on your

level of experience
7.5.1

7.5.2

You can accomplish tasks knowing

only a few commands
You can use features/shortcuts

too slow
fast enough
1 2 3 4 5 6 7 8 9

NA

too slow
fast enough
1 2 3 4 5 6 7 8 9

NA

too slow
fast enough
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

undependable
dependable
1 2 3 4 5 6 7 8 9

NA

frequently
seldom
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

noisy
quiet
1 2 3 4 5 6 7 8 9

NA

noisy
quiet
1 2 3 4 5 6 7 8 9

NA

annoying
pleasant
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

complex
simple
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

with difficulty
easily
1 2 3 4 5 6 7 8 9

NA

with difficulty
easily
1 2 3 4 5 6 7 8 9

NA

Please write your comments about system capabilities here:

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PART 7: Technical Manuals and On-line help

8.1 Technical manuals are
8.1.1

The terminology used in the manual

8.2 Information from the manual is

easily understood
8.2.1

8.3

Finding a solution to a problem using

the manual

Amount of help given

8.3.1

8.3.2
8.3.3
8.3.4
8.3.5

8.3.6

8.3.7

Placement of help messages on the

screen
Accessing help messages
Content of on-line help messages
Amount of help given
Help defines specific aspects of the
system

Finding specific information using

the on-line help
On-line help

confusing
clear
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

impossible
easy
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
1 2 3 4 5 6 7 8 9

NA

inadequately
adequately
1 2 3 4 5 6 7 8 9

NA

difficult

easy
1 2 3 4 5 6 7 8 9

NA

useless
helpful
1 2 3 4 5 6 7 8 9

NA

Please write your comments about technical manuals and on-line help here:
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PART 8: On-line Tutorials

9.1 Tutorial was
9.1.1

Accessing on-line tutorial

9.2 Maneuvering through the tutorial was

9.2.1
9.2.2

Tutorial is meaningfully structured

The speed of presentation was

9.3 Tutorial content was

9.3.1

9.3.2

Information for specific aspects of the

system were complete and informative
Information was concise and to the
point

9.4 Tasks can be completed

9.4.1

9.4.2

Instructions given for completing

tasks
Time given to perform tasks

9.5 Learning to operate the system using the

tutorial was
9.5.1

Completing system tasks after using

only the tutorial

useless
helpful
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9
unacceptable
acceptable
1 2 3 4 5 6 7 8 9

NA
NA

useless
helpful
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

with difficulty
easily
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 67 8 9

NA

Please write your comments about on-line tutorials here:

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PART 9: Multimedia
10.1 Quality of still pictures/photographs
10.1.1 Pictures/Photos
10.1.2 Picture/Photo brightness
10.2 Quality of movies
10.2.1 Focus of movie images
10.2.2 Brightness of movie images
10.2.3 Movie window size is adequate
10.3 Sound output
10.3.1 Sound output
10.3.2 Sound output
10.4 Colors used are
10.4.1 Amount of colors available

bad
good
1 2 3 4 5 6 7 8 9

NA

fuzzy
clear
1 2 3 4 5 6 7 8 9

NA

dim
bright
1 2 3 4 5 6 7 8 9

NA

bad
good
1 2 3 4 5 6 7 8 9

NA

fuzzy
clear
1 2 3 4 5 6 7 8 9

NA

dim
bright
1 2 3 4 5 6 7 8 9

NA

never
always
1 2 3 4 5 6 7 8 9

NA

inaudible
audible
1 2 3 4 5 6 7 8 9

NA

choppy
smooth
1 2 3 4 5 6 7 8 9

NA

garbled
clear
1 2 3 4 5 6 7 8 9

NA

unnatural
natural
1 2 3 4 5 6 7 8 9

NA

inadequate
adequate
1 2 3 4 5 6 7 8 9

NA

Please write your comments about multimedia here:

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PART 10: Software Installation

12.1 Speed of installation

12.2 Customization

12.2.1 Installing only the software you want

12.2.2 Removing old software versions

slow
fast
1 2 3 4 5 6 7 8 9

NA

difficult
easy
1 2 3 4 5 6 7 8 9

NA

confusing
clear
1 2 3 4 5 6 7 8 9

NA

with difficulty
automatic
1 2 3 4 5 6 7 8 9

NA

12.3 Informs you of its progress

12.4 Gives a meaningful explanation when failures
occur

never
always
1 2 3 4 5 6 7 8 9

NA

always
never
1 2 3 4 5 6 7 8 9

NA

Please write your comments about software installation here:

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