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ANNUAL REPORT

2012/13

Practical Action Southern Africa, 2013


No use of this publication may be made for resale or other commercial purposes without
prior permission of the copyright holder.
Cover Photo: By Lasten Mika
Cover photo Caption: Installing powerlines in Bondo Malawi

Text and production coordination: Martha Munyoro katsi


Editors: Killron Dembe,Grace Musarurwa,Evelyn Mano,Thembinkosi Nyathi,
Hopewell Zheke, Tendai Tendere, Henry Muchedzi, Gigi Davies-Wing, Clement Kalonga,
Nicholas Dzadza, Patience Samhutsa

CONTENTS
CONTENTS
Message from the Regional Director................................................

Energy Access.................................................................................

Sustainable Agriculture and Livelihoods..........................................

11

Water and Sanitation.......................................................................

22

Practical Answers............................................................................

32

Practical Action Consulting..............................................................

34

Communications and Events ...........................................................

39

Financial Statements.......................................................................

42

About Us
Vision
A Southern Africa region free of poverty where technology
is used for the benefit of all

Mission
To promote sustainable technology in areas of energy,
water

and

sanitation,

sustainable

agriculture

livelihoods and market systems that alleviate poverty.

Values
?
Justice
?
Democracy
?
Empowerment
?
Diversity
?
Sustainability

and

MESSAGE FROM THE

REGIONAL DIRECTOR
people in the region in the next five years.

I am glad to announce that through the Energy


Access

Programme,

decentralised

energy

systems such as micro-hydro and solar power


are now providing modern renewable energy
to

marginalised

and

isolated

r u ra l

communities in Malawi, Mozambique and


Zimbabwe that have seen at least 50,000
material beneficiaries including vital social
institutions such as clinics and schools.

further 100,000 relational beneficiaries were


achieved through strengthened engagement
in

Ernest G. Mupunga (Regional Director)

sub-national

processes

of

planning/negotiation

such

departments

great pleasure to share our 2012-

bodies by Practical Action's key partner

13

organisations such as Environment Africa in

Africa

Annual

as

government

elcome, readers. It gives me

Southern

such

key

FEDESMO

Energy

in

Regulatory

Report, having completed the first year of our

Malawi,

Mozambique,

ambitious 2012 2017 strategy that is

Environment and Energy Concerns of Zambia

motivated by Connectedness, Dynamism,

(EECZ) and ZERO for Zimbabwe.

Pace and Collaboration for the future as we


make every effort to fight the prevalent

I am also delighted to report that through

poverty in the region through appropriate

Sustainable Agriculture and Livelihoods (SAL)

technology.

Programme, over 20 000 people benefitted


materially and from improved services, while

Through applying technologies complimented

over 69 000 relational beneficiaries were

by our

achieved

participatory approaches, as well as

through

mainstreaming

climate

influencing enabling policy and legislative

change

reforms, we have managed to improve the

adaptation

lives of the poor. Practical Action Southern

extension

Africa has been leading global initiatives in the

departments,

region including the Sustainable Energy for All

organisations

(SE4ALL), the Total Energy Access (TEA)

Organisations such as Hlekweni, Development

campaigns and the launch of the Poor People

Aid from People to People (DAPP) and Hodi in

Energy Outlook (PPEO) Reports, which we

Zambia and Zimbabwe. This was mainly

hope will improve the lives of over 6 million

achieved through funding from the European

and

variability

in

the

systems

mitigation

national

agricultural

among

government

smallholder
and

and

farmer

Non-Governmental

Union,

Nuffield

Foundation,

World

Food

energy to power agriculture - solar powered

Programme (WFP) and the Food Agriculture

irrigation.

We also built the capacity of

Organisation (FAO).

national agriculture extension agencies to use


climate data to inform farmers of climate

Under

the

Urban

Water,

Sanitation

and

change and how they can adapt to its impacts.

Hygiene Education (WASHE) Programme, our


goal is to increase access to clean safe drinking

Through Practical Answers, we continued to

water and better sanitation conditions for the

use our knowledge sharing platforms to share

urban poor - specifically slum areas in

information,

Southern Africa. During the year, we promoted

enquiries, especially using digital extension -

new and innovative ways in which local

podcasting - to reach farmers in remote areas

authorities, residents, and the private sector

with

could work together to improve urban service

information in an engaging way.

delivery.

vital

knowledge

crop,

livestock

respond

and

to

market

Poor and marginalised urban and

peri-urban residents in Mutare and Epworth

In conclusion, I would like to note that while we

participated in urban planning with their local

use our expertise in various sectors, our

authorities. In Gwanda and Mwenezi districts

greatest

of

enabled

communities to ensure utilisation of their skills

access to clean water supplies, sustained

and knowledge. This is key to the sustainability

community-based

of our interventions, as is working with

Zimbabwe,

our

interventions

management

of

water

strength

is

in

working

departments,

with

points, decent ablution facilities and cleaner

government

environments.

academia and the private sector for cross


pollination

of

ideas

and

NGOs,

harnessing

the

of

In our markets work we continued to use the

resources (human and financial) for joint

Participatory Market System Development

action. I have no doubt that this is one of the

(PMSD) approach to transform markets to

best approaches to address poverty in the

work for the poor. We worked in charcoal and

context of a changing climate in Southern

cook stove value chains in Mozambique,

Africa and we are very grateful to all. I would

horticulture and small livestock in Zimbabwe.

like to express our special appreciation to the

We also continued to influence others through

funding partners who have given us the

PMSD trainings for other NGOs, government

morale, technical and financial support over

officials and some donors in Mozambique,

the years.

Zambia and Zimbabwe.


Thank you.
On Climate Change, we improved farmer
adaptive capacities and resilience through
promotion of smart agriculture technologies

and

such as ecological agriculture (soil and water

Ernest G. Mupunga

conservation), and by using clean sources of

Regional Director

ENERGY ACCESS
Provision of energy services to isolated rural

Overview

communities

requires

significant

upfront

capital investment but government funding and


Energy access challenges and the need to
address them within SADC region is well
acknowledged

politically

through

the

endorsement by energy ministers of the SADC


Energy Access Strategy of 2010 that calls for
ensuring that the proportion of people
without access is halved within 10 years

public budgets are inadequate. Thus


rural

rates

remain

low,

as

evidenced by the rural household access rates


which have been constant for 10 years (7% in
Zimbabwe, 3% in Malawi, 5% Mozambique).
There is a need to mobilise supplementary
financial resources by engaging the private
sector

until there is universal access.

electrification

current

but

certain

barriers

need

to

be

overcome. Key among these is the lack of a


coherent policy and regulatory framework to
define parameters for private investment in offgrid solutions e.g. currently in Malawi a single
entity cannot hold licences for generation,
transmission and distribution and licences cost
$10,000 each. Independent power producers in

Practical Action/Reginald Mapfumo

the region generally pursue on-grid projects


given the certainty of offtake agreements, as
they are not guaranteed of business in rural
areas once the main grid arrives. In addition,
rural electrification funds in SADC are regulated
by statutes that exclude viable renewable offgrid technologies yet it is widely recognised
that universal access cannot be achieved
through grid extension alone.

People resorting to cutting trees as


source of energy

options such as Micro


Hydro

Schemes

(MHS) play a pivotal

Practical Action/Lasten Mika

role in reducing both

Installing distribution lines in Bondo Micro Hydro Scheme in Malawi

t ra n s m i s s i o n

distribution costs and


can

be

scaled

according to needs.
Practical Action has
been providing these
decentralised energy
options.

1.Regional
Micro-Hydro
Project
During

the

Practical

Rural communities have limited livelihood


unaffordable even if they had access to the

European Union funded Energy Project titled,

grid. Even if communities could afford grid

Catalyzing Modern Energy Services Delivery to

access, national energy production is far

Marginalized Communities in Southern Africa

below

example,

whose objective was to demonstrate options of

generation capacity in Zimbabwe is 1600MW

access to energy by isolated rural communities

against a peak demand of 2200MW and in

through applying community - led initiatives for

Malawi generation capacity is 200MW against

the development, construction, operation and

a peak demand of 250MW.

maintenance

For

of

small

scale

Action

Southern

demand.

completed

year

activities which makes connection costs

current

Africa

and

five-year

Micro

Hydro

Schemes in Mulanje and Manica districts of


This

severely

limits

essential

economic

activities such as agro processing and light

Malawi and Mozambique respectively, and


Manicaland province of Zimbabwe.

engineering in the rural areas. Access to


modern energy is a recognised enabler that

The project rehabilitated five existing schemes

can lift communities out of poverty and

and established eight new ones in Mozambique,

studies have shown that lack of access to

Malawi and Zimbabwe - where steep terrain

modern energy services is a major obstacle to

and perennial streams and rivers present a

the delivery of socio-economic services such

natural potential for the establishment of micro

as education and health; both prioritized in

hydro schemes. The project also sought to

the

reduce the policy, technical and institutional

four

countries'

poverty

reduction

strategies.

barriers that limit the development and use of


renewable energy off grid sources to meet the

Given the energy deficit, decentralized energy

energy needs of poor, rural communities.

Achievements
The Regional Micro hydro project installed eight new decentralised micro hydro schemes and
rehabilitated five micro hydro systems with a design capacity between 20kW and 30kW to serve

Practical Action/Martha Munyoro Katsi

remote rural communities benefitting over 45 000 people.

Practical Action/Martha Munyoro Katsi

Practical Action/Martha Munyoro Katsi

A family enjoying the fruits of electricity in Chipendeke

Key lessons
With Electricity,
Rural School Blooms

Each of the three countries had different


models for operating the mini-hydro scheme
project. In Zimbabwe the operational model
was community based. The community
operated schemes worked very well in
Chipendeke and Dazi, but social conflicts
posed

challenges,

Nyafaru

which

in

Nyamwanga

impacted

delivery

and
and

completion dates. In Malawi the community


based model worked well because the
community co-operated well in establishing
a community owned company to operate the
scheme (the Mulanje Energy Generation
Agency,

MEGA).

In

Mozambique,

the

individual entrepreneur operated scheme


worked well with generation done by the
individual operator and the distribution
network owned by the community. However,
cases

of

social

conflict

are

emerging,

especially where the operator lives within the


community or is part of the community
transmission line management committee.

End use and financial viability


There is also need to link income generating
projects to access to the electricity as poor
communities

struggle

to

access

the

electricity because of their inability to be able


to do the tubing on their own. A scheme like
Chipendeke

linked

to

gravity

irrigation

improves the livelihoods of communities and


enables them to be linked to the electricity.
The key lesson is that micro hydro schemes
are primarily for social service provision

contrary to economic viability or the case for

Lack of access to modern energy services


is a major obstacle in the delivery of socio
economic services such as education .This
particularly affects populations living in
rural areas whose isolation makes it
Practical Action/Martha Munyoro Katsi

Operational models

technically and economically unfeasible to


extend the national grid.
Mary Tsatsi is a Grade 5 pupil at
Chipendeke Primary School in Manicaland
Province of Zimbabwe. She lives with her
grandparents and six siblings. Mary walks
15 km to and from school. She did not
enjoy going to school. Electrification of
Chipendeke primary school improved the
learning environment and the moral of the
staff and students.
"Before we had electricity at our school our
classrooms would be so dark especially
during winter. We always struggle to read
and write because of the darkness.
Instead of going to school in such a
situation, I would choose to stay home and
sleep. Now that we have electricity, I am so
motivated to wake up and go to school
every day. I am enjoying the learning
environment."
In appreciation of the work done by
Practical Action, Mary adds: "I have never
been in a room with proper lights before I
am used to our paraffin lamps and candles,
but this is awesome. When I grow up I
want to be a teacher."

private sector investment driven by profit

the use of micro hydro and solar powered

motive.

irrigation schemes in districts of Masvingo and

Energy

provision

for

rural

communities is not financially viable without

Manicaland.

end use production as evidenced by the

Expected outcomes

completed schemes

Once the scheme is completed, the following

2. Rural Sustainable
Development (RUSED)

Energy

will be achieved:
? 80kW micro hydro power plant will be

constructed to supply energy to up to 100


homes, two schools and an agri business
Practical

Action

Southern

Africa,

in

partnership with Oxfam with funding from

centre.
? Micro hydro powered irrigation pumps

European Union is implementing a four year

irrigating 20 hectares of land to benefit

project titled, Rural Sustainable Energy

approximately 30 households.

Development (RUSED) in Zimbabwe. The

? Micro hydro powered agri business centre

project seeks to increase access to modern,


affordable and sustainable renewable energy
services to rural smallholder farmers through

established

to

provide

agriculture

and

forestry related services to up to 100


households. This includes saw mill, grinding
mills, and light weight welding facilities.

Story of Hope
Urban life is coming to the rural areas!' exclaimed
Mudyariwa. 'We are working for the brighter future
Practical Action/Chiedza Mazaiwana

of our children,'' he added. Mudyariwa is a 63 year old smallholder in, Himalaya, in Mutare district
in Manicaland Province of Zimbabwe. He has five
children and eight grandchildren five of whom live
in Himalaya.
He is one of seven local builders using their skills
The community is providing labour and locally
available material.
"Energy brings development in the community and
has a bearing in all aspects of our lives ranging
from agro-processing, education, microenterprises,
livelihoods and income, "said Mudyariwa.

Mr Mudyariwa

The community is working together to witness the


completion of their project "The project not only brings electricity but also comes along
with capacity building trainings which enlighten our minds, help us focus on development
and will contribute towards the sustainability of development projects in our ward,"
concludes Mudyariwa.

3.Sustainable
(SE4ALL)

Energy

for

All

2013.

These

workshops

were

aimed

at

capacitating the civil society organisations on

In the policy influence arena, Practical Action

the SE4ALL initiative as well as energy related

Southern Africa is driving the United Nation`s

issues. This was after the realization of low

Sustainable Energy for All (SE4ALL) campaign

appreciation of energy issues among the civil

in the region. A regional SE4All workshop was

society

held

in

Harare,

participants

in

from

October

Malawi,

2012

with

Mozambique,

Key Lessons

Zambia and Zimbabwe to roll out the


campaign and raise awareness among local

to be capacitated on the Sustainable

Civil Society Organisations (CSOs) so they

Energy for All initiative, especially local

could lead and mobilise national level support

organisations (very few organisations

for SE4All in their respective countries. Lead


organisations for the national initiatives are
Environment
(Mozambique),
Concerns

of

Africa

(Malawi),

Environment
Zambia

(EECZ)

understand the initiative)

FEDESMO

and
and

There is need to increase our participation


in

Energy

regional

and

international

policy

dialogues that are relevant or that feed

ZERO

(Zimbabwe). A follow up to the regional

Civil Society Organisations (CSOs) need

into the SE4ALL

There is need to engage the private sector

workshop, national SE4All workshops were

in the SE4ALL work to enhance funding

held in December 2012 in Zambia, Malawi and

opportunities in the sector.

Practical Action/Chiedza Mazaiwana

Zimbabwe and in Mozambique in January

10

SUSTAINABLE AGRICULTURE
& LIVELIHOODS
financial, and institutional capacity.

Overview

The need to strengthen farmer representation,


Within our four core countries of Zimbabwe,
Zambia,

Malawi

estimated

16

and

million

Mozambique
people

are

an
food

insecure.This has been corroborated by the


Maplecroft

Food

Security

Index

and

improve

economic

a g r i c u l t u ra l

policy

Comprehensive

is

services,

and

recognised

Africa

in

Agriculture

Development Programme (CAADP). Practical


Action

has

adopted
policy

strategy

of

understanding,

networking and advocacy capacities of


Farmer Organisations (FOs) which are
promoting sustainable agriculture as a
key

concept
Practical Action/Alex Nyakatsapa

Practical Action/ Alex Nyakatsapa

enhancing

Food Fair hosted by people living with


HIV and AIDS (PLWHA) Support Groups.

support

livelihood

for

future

security

of

food

and

marginalised,

vulnerable smallholder farming families.


A strong alliance of FOs on sustainable
agriculture will ensure integration of
their priorities in the national agricultural
research and extension strategies now
being driven by the CAADP.

interactive map. which places Zimbabwe,


Zambia and Malawi in the

'extreme risk'

category global hotspots of food insecurity.


The high impact of climate change and
prevalence of 20% HIV/Aids (estimated at an
average over 20%). Climate change is already
affecting many lives and livelihoods in the
region through gradual, insidious, changes in
temperature and rainfall patterns combined
with increasing frequency and intensity of
natural hazards such as floods and droughts.
The poorest communities being hardest hit as
they are more dependent on agriculture and
fishing- climate-sensitive natural resources
and ecosystems, such as agriculture and
fishing; they live in areas that have greater
exposure to climate hazards and are less able
to

respond

because

of

limited

human,

1.Innovative Approaches to
Food Security (IAFS) for
People Living with HIV/Aids
Practical

Action

in

partnership

with

Development Aid People to People (DAPP) and


Hodi in Zambia concluded a 3 year project in
Zambia under the Innovative Approaches to
Food Security (IAFS) programme funded by the
European Union (EU). The project titled,
Strengthening the scaling up and impact of
innovative food security approaches for People
Living with HIV and Aids (PLWHA), promoted
farmer

innovative

systems

indigenous

knowledge, extension service systems,


ecological

agriculture,

intensification

and

small

scale

community

based

11

approaches. It linked effectively with market

agriculture, seed multiplication, agro-forestry

systems and priorities of farmer organizations

and fish farming.

for

community-based support initiatives for

the livelihoods and nutrition options of PLHIV

People Living with HIV and AIDS in Central

livestock management and local internal

Zambia's Kapiri-Mposhi and Kabwe districts,

savings.

enabling

them

mobilise

and

The trainings diversifyied

effectively
The Action also encouraged knowledge

District Facilitator for Kabwe (centre) visiting


one of the support group gardening project

Practical Action/Alex Nyakatsapa

sharing

among

beneficiaries

through

various platforms such as look and learn


visits, field days, exchange visits as well as
stakeholder reviews at community, district,
provincial and national levels. Knowledge
products

such

nutrition

posters,

guidelines,

as

project

brochures,

nutrition

monitoring

nutrition

calendars,

CBP,

Training of Trainers (ToT) manuals and


newsletters were produced and distributed
to beneficiaries and partners at community,
district and provincial levels.

manage food and livelihood resources to meet

Project achievements

their annual needs.

By the end of the action, People Living with HIV


Key to the success of the project was the

and AIDS

innovative and participatory approaches such

able to adopt strategies for food and nutrition

as Community Based Approaches (CBAs),

security,

Training for Transformation (TfT), Participatory

combination of legumes, vegetables, cereals

Extension Approaches (PEAs), Community

and fruit trees to ensure diversity at household

Based

Participatory

level. Households were also able to prepare

(PME).

176

and preserve these foods to ensure continued

participants from key stakeholders (mainly

availability throughout the year. This was

government, community leaders and non-

achieved through training and distributing

governmental organisations) received training

fingerlings to 89 households, vegetable seed

on these approaches which transformedthe

packs to 40 support groups, small livestock

way they relate among themselves and with

such as goats and local chickens to 513

the communities to whom they provide HIV

beneficiaries. The seasonal period of food

and AIDS services. The project also conducted

deficit was reduced by 50 per cent for the 2 000

training on improving crop productivity and

targeted material beneficiaries. Beneficiaries

diversity for 1,537 HIV/AIDS support group

in peri-urban areas that had a food deficit

members, covering such subjects as herbs,

period of six months prior to the project, now

banana and crop production, conservation

face a deficit period of three months, whilst

Planning

Monitoring

12

and

(CBP)

and

Evaluation

(PLWHA) and their families were


households

were

growing

those in rural areas had their deficit reduced

from three months and are now food secure

Key Lessons

all year.

?
There

In summary, the following outcomes were


achieved:
?
Increased awareness and knowledge of

community- based food security and


nutrition options
that address the needs and priorities of
PLWHA and their families
?
Increased food production,
diversification and preparation by
PLWHA and their families
?
PLWHA and their families had increased
access to extension services to
continuously engage in sustainable
agricultural practices
?
Support organisations and government
departments were more responsive and
supportive of community-based
approaches to food and nutrition
security of PLWHA and their families
?
Participatory and transparent nutrition
monitoring systems were developed
and institutionalised from community
level structures to district and provincial
level structures for improved provision
of social and health services to PLWHA

is need to institutionalise
nutrition monitoring systems with
support organisations such as the
National AIDS Council, Ministry of
Health, Ministry of Community
Development, Mother and Child Health
and Ministry of Agriculture and
Livestock.
?
Use of the training of trainers approach
to strengthen community- based
extension for marginalised farmers
enabled farmers to learn and practice
improved cultural practices that led to
improved yields of maize, legume crops
such as groundnuts, soya beans
?
Community-based M&E involved
discussion of the PLWHA household
dietary indices stimulated project
beneficiaries to consciously increase
their dietary indices.
?
Community-based approaches helped
to build and re-energise linkages
between the communities and key
s t a ke h o l d e r s ( e . g . M i n i s t r y o f
Agriculture and Livestock, Ministry of
Health, Forestry Department and Rural
District Councils).
?
Paravets and lead farmers are able to

train others and lead in facilitating

Practical Action/ Alex Nyakatsapa

development.

13
Support Group drawing up an action plan

2. Strengthening the Inclusion and Influencing Capacity of Civil Society


Organizations (CSOs) working with People Living with HIV and AIDS
(PLHIV) in the Central Province of Zambia
Practical Action completed this European

deal with people living with HIV and AIDS

Union (EU) funded Non State Actors project in

(PLWHA) to enable them engage with service

the Kabwe, Kapiri-Mposhi and Mkushi Districts

providers, decision and policy makers at

of the Central Province of Zambia. The project

national, provincial and district levels from

aimed at strengthening the engagement and

both Government and civil society.

institutional development of Civil Society

Existing

legal structures have not been able to function

Organisations (CSOs) working with people

effectively due to reasons including a lack of

living with HIV and AIDS (PLWHA) to effective

understanding

meet of their needs and priorities. Contrary to

of

their

roles,

inadequate

traditional approaches where interventions

resources and a lack of inclusive and demand

aimed at addressing their material needs

driven

such as improving access to medication, food

processes.

planning

and

implementation

and psycho-social support, in the process


assuming

that

the

organisational

Project Achievements:

and

institutional structures had enough capacity to


provide the necessary support.

?
A Community AIDS Task Force (CATF) - a

This action

coalition of 15 CSOs - was formed and

was based on the fact that in Zambia (as in

this will continue to drive the lobbying

many other countries in Southern Africa) there

and advocacy processes and facilitate

are legal structures at all levels from the

the coordination of HIV/AIDS actions in

village to the national level yet they need

Masansa area.

capacity building to make them functionally

?
Strong partnerships for capacity building

effective.

and resource leveraging have been

The action focused on strengthening the

developed

institutional capacities of organisations that

support groups and service providers


who

between

include

Organizations

the

HIV

and

Civil

(CSOs),

AIDS

Society

government

Practical Action/ Alex Nyakatsapa

departments and the private sector.

14

Fyamuchalo Support Group for People Living with HIV


and AIDS (PLWHA)

These relationships address the needs


and priorities of PLHIV for 226 support
group

institutions

in

Kabwe,

Kapiri

Mposhi and Mkushi Districts of the


Central Province of Zambia.
?
The

project presented a sustainable

model for addressing HIV and AIDS


related matters at community level as it
emphasized

training of stakeholders

(organisations and individuals), which

was essential for the sustainability of


project activities. Furthermore, those
trained

were

able

to

train

others,

resulting in the exchange and continuity


of knowledge transfer.
?
Practical

Action,

DAPP

and

HODI

managed to improve the health and wellbeing of PLHIV in poor rural communities
in Kabwe, Kapiri-Mposhi and Mkushi
Districts of the Central Province in
Zambia

through

effective

support

provided by institutions working with

Practical Action/Alex Nyakatsapa

Practical Action/Alex Nyakatsapa


Participants filling in the layers to the key hoe grade

Completed key Hole Garden at Kabwe Offices

Key Lessons
?
? Support

Groups do help PLHIV to

accept their status,share their views


and thoughts about HIV, and to have a
platform to freely talk about issues
affecting them (emotional support).
?
The illiteracy levels are very high in

most

communities therefore training

for people in support groups must be


simplified

so

that

all

may

easily

understand.

people living with HIV and AIDS (PLHIV)

?
Gender differentials are very evident in

and through engagement on policy and

this sector as women do not struggle

legislative processes regarding HIV and

with stigma as much as men do as they

AIDS. For example a policy on Alcohol

accept their status than men who fear

and Drug abuse was formulated through

discrimination should they disclose

consultative

hence most support groups comprise of

community
championed

processes

and
by

is

with

currently

the

civil

the
being

more women than men.

society

organisations in the districts.

15

Now I am free to talk


Empowering People Living with HIV in Zambia

Taking action against HIV


related stigma and
discrimination is essential
for achieving Millennium
Development Goal 6: "To
halt and begin to reverse
the spread of HIV and
AIDS".
Acts of discrimination
deny people's rights to information, to
services to protect them against HIV
infection, and to receive appropriate
treatment, care and support when HIVpositive. Fear of stigmatization and
discrimination discourages people from
seeking information on HIV and AIDS,
coming forward for counseling and testing,
disclosing their status or accessing AIDS
services. We will not achieve Universal
Access without reducing stigma and
discrimination.
People living with HIV in rural communities
of Zambia often face a double burden: a
lack of community care and support
services, and stigmatizing attitudes and
behaviors from family and community
members. To address these challenges,
Practical Action Southern Africa and its
local partner, Development Aid from
People to People (DAPP)with funding from
European Commission, worked to improve
the nutritional status of 3,000 PLWHIV and
their families to improve nutrition and food
security.
"We were really living under the fear of
discriminationIt had silenced us.
Because of this we could not take care of
ourselves and others, "said Gertrude,
Banda.
Now I am free to talk, when I look back, I
cannot help to wonder how a single
training managed to change my life. There
was no other miracle but training for

16

positive living where issues to do with


healthy foods, hygiene and sanitation,
opportunistic infections and disclosure were
highly discussed,she said.
Diagnosed with HIV coupled with a strange
way I contracted it while caring for my HIV
positive son, I never felt comfortable
discussing HIV and AIDS issues. This did not
matter where I was whether in the
community or with my only three surviving
children, because it was all the same to me.
Before being diagnosed, I was the typical
housewife who took care of her husband and
children. I am now a vendor. I buy and sell
vegetables at the local market. My husband
contracted Tuberculosis, but due to stigma
around the community, he could not disclose to anyone and he did not take any
medication. Because of that, he died.
I would attend secretly to my clinical
appointments. In 2011, I was lucky to have
been one of the members selected to be
trained in Positive Living. The training
helped to break barriers to my
openness/disclosure on HIV and AIDS
issues. It was a total relief to break the
silence. It seemed like unlocking a door.
Using the communication skills I had
acquired from the training, and the benefits
of disclosure that we had shared, I thought I
needed to speak freely.
"I can only sing and praise the magic of
'training'. I am now a very active home based care giver providing hope to fellow
community members living with HIV."

This case study demonstrates that stigma


and discrimination reduction is crucial to
more effective HIV prevention, treatment,
care and support.

?3. Post-Harvest Crop Management

implemented

crucial to minimise harvest losses

Management

Post-Harvest

project

in

Midlands

Crop
and

Mashonaland Central provinces of Zimbabwe


Grain post-harvest losses in Zimbabwe are

in Kwekwe, Gokwe South, Mazowe and Guruve

estimated at 20-30% during storage alone.

Districts respectively. The main objective was

This figure could be as high as 40% with field,

to capacitate 3,000 communal household to

transportation, handling and processing losses

reduce post production crop losses and handle

included. Many agencies in agriculture and

increased production from their fields through

food security have concentrated their efforts

imparting of knowledge and skills. Improved

on improving production and productivity

storage structures were constructed in a

whilst ignoring post-harvest losses. In most

number of identified sites in the two pilot

communal

districts.

areas,

grain

production

is

characterized by one year of good production


followed by two or three years of deficit. The
need for good long term post-harvest strategic
storage

is

imperative.

Furthermore,

the

production of OPV seed is on the increase in


the country and for effective seed savings
there is need for good seed storage.

The project demonstrated that smallholder


farmers can reduce losses by up to 100% and
maintain the quality of grain during storage
using the improved technologies, in particular
using the tin silo and also, though less
effective, the brick walled granary. Treatment
of grain in the improved structures using

Practical Action in collaboration with the Food

fumigants was much easier and rats/mice

and

could not enter the improved structures.

Organisation

(FAO),

Practical Action/Patience Samhutsa

Agricultural

Completed brick walled granary

Practical Action/Patience Samhutsa

Brick walled granary under construction

Tin silo

Constructing a shade for the tin silo

17

Project Achievements
?
Increased

incomes

4. Sharing experiences from the

by

smallholder

farmers as they were able to handle


grain for longer periods and sell during
peak period of demand when prices are
high. In-stead of selling the crop at

Mainstreaming
Adaptation
Agricultural

Climate
in

Change

Zimbabwe's

Extension

System

Project

US$200/ton of maize soon after harvest


in May, they were able to sell at US$400

Climate change is an additional constraint on

in December when the commodity was

sustainable socio-economic development in

at peak demand.

the region. The increasing frequency and


to

severity of droughts and floods, the shift in

and

onset of the rains, and increasing intensity of

?
Use of the tin silo enabled farmers

reduce

post-harvest

losses

mid-season dry spells in the last 50 years have

maintained quality of grains.


?
Treatment of grain in the improved

been identified in both the Initial and the

structures using fumigants reduced

Second National Communications Report to

infestation by pests and rodents

the United Nations Framework Convention on

?
Promotion of improved technologies (tin

silos and granaries) in post-harvest crop


Practical Action/Reginald Sithole

management through capacity building


of local artisans and builders in the
construction of these. This allows for the
skills to be retained locally.

Key Lessons
?
Building the capacity of communities to

identify and engage buyers on their own


ensures confidence among the buyers
and result in sustainable markets.
?
Construction of granaries and silos at

household level instills ownership than


communal

granaries

targeting

the

whole community.
?
Partnering

with

Mechanization

18

the
and

Women carrying water on their heads from a


manual sand abstraction point to the garden.
Results of climate change.

department

of

Climate Change (UNFCCC) and the IPCC Third

Department

of

Assessment

Report

(2001),

as

major

Agritexin the implementation of the

consequence of climate change. Livelihoods of

project contributed immensely to its

the poor, particularly women who are highly

suucessproved to be effective in the

dependent on climate-sensitive sectors like

delivery

agriculture, are impacted by climate change in

of

project

activities

and

ensuring ownership beyond the project


life cycle.

various ways.
Practical Action Southern Africa responded with

the project Sharing experiences from the

and

Mainstreaming Climate Change Adaptation in

provincial, district and ward staff. From

Zimbabwe's

Extension

this, the best trainers were selected to

System.The objective of the Nuffield - funded

roll out training to 224 staff at district

project was to mainstream climate change

level (204 with additional funding from

adaptation in agricultural extension systems

the

and to enable smallholder farmers to make

Programme).

A g r i c u l t u ra l

course

United

2,

seventy

Nations

eight

(78)

Development

better plans and decisions based on climate


and

weather

information.

Key

activities

A sample of sites visited showed clear

included:
for

evidence of effective extension at local level -

training Agritex staff. (Agritex is the

farmers were aware of climate change and its

government's

effects leading to a significant number of

?
?
Developing

technical

materials

agricultural

extension

farmers adopting conservation agriculture,

arm.)
?Training 60 National and Provincial
Agritex extension officers on climate
variability and change and its impact on

?
?Revising

experimenting with alternative livelihoods and


achieving food security through increased
productivity. The project demonstrated that
the provision of the training together with

agriculture.
training

materials

and

producing a training manual and field


guide covering

the causes of climate

change and variability, its impacts on


agriculture and small-scale farmers,the
implications for agricultural extension,
improving

coping

strategies

for

and

adaptation

smallholder

farmers

facing climate change and variability


?

Achievements

Training of extension staff - Course 1

scale farmers and of extension staff with


respect to coping with drought and adapting
to climate change. The original design of
cascading training through training of trainers
also led to some 'dilution' of content and
quality. Frontline staff need more time to fully
understand climate change issues and this
should be considered in future trainings.
Further material in local languages is needed
for farmers (e.g. pamphlets and simple
manuals).
Practical Action/Henry T Muchedzi

trained 61 national and provincial staff

climate information has met needs of small-

Participants drawing a seasonal calendar during the Training of


Transformation course at Alvord Training Centre in Masvingo

The project and its approach raised


considerable interest within and outside
Zimbabwe.

International

Crops

Research Institute for the Semi-Arid


Tropics (ICRISAT) undertook a project
in Matebeleland North Province that
uses the main aspects of this project
and staff trained by it. Oxfam likewise
have just started a relatively small
project in 15 wards in Midlands and

19

Masvingo provinces that use staff trained by

5.Enhancing

food

and

livelihoods

this project and have indicated that they are

security of smallholder rural farming

likely to use or build on the training materials

households in drought-prone areas of

developed and lessons learnt.

Zimbabwe
This project was implemented through a
partnership between Practical Action and local

Key Lessons
Local district and ward level meteorological
information is required as climate and weather
can be very different. Mechanisms for rapidly
and effectively distributing 10-day forecasts
and Seasonal Forecasts i.e. using SMS /
texting - possibly with farmers paying for the
service - should be developed. Agritex should
receive training and support in development

NGO Hlekweni Rural Friends Service Centre.


The project was funded by DFID and partners
through

the

management

of

GRM

International under the Protracted Relief


Programme (PRP) II and implemented in three
districts (Bulilima, Mangwe & Gwanda) of
Matabeleland South over a thirteen months
period from July 2011 to September 2012.

approaches to enable continual improvement.

Evidence from this body of work suggests that


the development of climate risk management
consciousness among the farming community
can gradually lead to the adoption of more
sustainable farming practices in vulnerable
regions. An important starting point should be
the development of infrastructure for climate
monitoring

by

local

communities

in

partnership with the National Weather Service.


Manual materials/instruments were found to
be more suitable as they were less complex
and relatively inexpensive. Just a few hours of
training were sufficient to enable men and
women village farmersto understand climate
change issues. The project provided a good
example of community- based adaptation.

20

Completion of a small livestock auction sales.


Goats and cattle auction day.
Promoting improved agronomic practices and
facilitating community led market linkages for
crops and livestock directly contributed to the
project objective of strengthening food and
nutrition security of 7400 chronically poor
households in Matabeleland South through
improved crop & livestock production and
marketing systems . Practical Action's proven

Such modest infrastructure coupled with

Community

improved local level climate forecast systems,

Training for Transformation (TfT), Participatory

if scaled up, has potential to contribute

Extension Approaches (PEA) and Livelihood

towards climate change adaptation through

Centred Disaster Risk Reduction (LCDRR) were

local management of climate risks.

key to achieving the desired outcomes.

Based

Approaches

such

as

Practical Action/Reginald Sithole

and implementation of institutional learning

Achievements

Key Lessons

The outcome survey commissioned by GRM

Market Linkages

towards the end of the projectnoted that

Farmers should be allowed to engage market

though a period of one year is too short to

actors on their own with minimal support from

realise impact, there was evidence that the

support organisations, for the market to be

project

sustainable.

had

significantly

contributed

to

The

project

committees

trained
in

ward

household food and livelihood security through

marketing

business,

increases in available livelihood options such

negotiation, livestock grading, costing and

as provision of community based animal

pricing skills and then let them engage buyers

health services

as a business, small grain

on their own. The initiative resulted in opening

seed multipliers, crop (garden and field)

of auction sales pens that had been in line for

processing and preservation, garden crop

closure by the local authorities.

growing and small livestock sales using


community linked markets.

Processing and preservation of crops and

The project demonstrated that it was possible

fruits

to build an effective farmer to farmer network

Processing and preservation of crops (field and

to provide community based training and

garden) and fruits to increase shelf life and

extension

adding

service

in

crop

and

livestock

va l u e

can

p r ov i d e

business

production and marketing including promotion

opportunities to rural women in Matabeleland.

of technologies such as Soil and Water

The area is abundant with garden produce as

Conservation (SWC). These have potential for

well as under-utilised natural resources such

greater multiplier effects on the severely

as marula fruits.

resource constrained government agricultural


and veterinary extension services. The survey

Women empowerment

indicated that 48% of the farmers adopted

Although women constituted the majority in

improved agronomic practices, and there was

project initiatives (75% of membership),

a 32% cash contribution from project activities

decision making for 60 of the 75 gardens

to household income against a target of 40%

rested with men. Future interventions should

from a baseline of 20%.

seek toempower women to have leadership


positions

so

they

can

drive

their

own

Practical Action/ Reginald Sithole

initiatives.

Matilda Khupe explaining plant spacing on her


sorghum plot in Bulilima.

Institutionalizing

stakeholder

engagement
There is a recognition that multi stakeholder
engagement allows stakeholders to learn from
each other in open ways that enhances their
ability to collaborate and hold each other
accountable. The main challenge is how to
institutionalize

this

way

of

coordinating

development interventions at district level


within

an

environment

where

most

government service providers suffer from


severe resource constraints.

21

WATER AND SANITATION


Overview

development goal (MDGs) 1. Safe drinking


water and sanitation contribute to economic

Water and sanitation targets are far from being

growth and reducing poverty, mainly through

met in sub-Saharan Africa (European Court of

better public health,gender equality and food

Auditors

and nutrition security.

2013).

2010,

39%

of

the

population had no access to an improved

Most Southern African countries have legal

source of drinking water and 70% were

instruments that provide for the citizens of

without improved sanitation facilities though

urban areas in the planning and development

the respective targets were 25% and 36%

activities of urban areas. For example, in

which is a threat to meeting the Millennium

Zimbabwe, the Regional, Town and Country

Development Goals (MDGs) target by the year

Planning Act, Chap. 29:12 is clear on the need

2015. In Southern Africa, over 22 million

to

people have no access to clean water and

development.

sanitation, exposing them to high risks of

stipulates that in formulating master and local

diseases, such as diarrhea, cholera and

plans for example, before finally determining

dysentery.

the contents of the plan, the local planning

According to the National Sanitation and

authority shall take steps that will, in its

Hygiene Strategy (2011-2015), Zimbabwe is

opinion,

off-track in as far as progress to achieve MDG 7

consultation (with the public) with the matters

is concerned. The Country Status overview,

to be proposed to be included in the plan.

2010, further states that the country has five

Numerous provisions aim to engageresidents

years to raise improved sanitation coverage

in every planning and development decision

from 43% to 71%. The Sanitation and Hygiene

and activity.

strategy acknowledges that subsidies for the

However, the steps laid out in the legislation

BVIPs have placed a great burden on the state

does not adequately promote effective public

to finance in rural areas. It also points out that

participation due to the nature and dynamics

whilst researchers and NGOs have developed a

of urban areas. It is almost impossible for

number of other sanitation alternatives, the

citizens to have meaningful engagement with

government

their local authorities. The urban poor are

authorities

have

not

yet

involve

citizens
Section

ensure

that

in

planning

15(1)

there

of

is

the

and
Act

adequate

approved.

close to centres of power, money and basic

In Zambia, only 43% have access to safe water

services, but rarely access them. They live in

for

National

hazardous and unhealthy environments with

andnstitutions

poor access to clean water, hygienic sanitation,

drinking

Development

22

In

( Za m b i a
Plan,

2010)

6th

responsible for rural sanitation development

and waste management.

still rely on donor funding.

Practical Action Southern Africa's goal is to

The European Court of Auditors notes that

increase access to clean drinking water and

improvements in water supply and sanitation

better sanitation conditions faced by the urban

are critical elements in meeting the millennium

poor majority, specifically slum areas in

Southern Africa. It seeks to improve water

towards democratisation in the management

governance and justice, access to water,

and governance of communal water and

sanitation, and promotion of decent waste

sanitation infrastructure in Zimbabwe and

management services. To this end, Practical

specifically to strengthen the participation and

Action implemented three projects over the

role of rural based Civil Society Organisations

year.

(CSOs) in the delivery and governance of


water and sanitation services in Gwanda

1 Enhancing
?

Community Participation in

District of Matabeleland South Province.

Governance of Water and Sanitation


Service Delivery in Rural Gwanda District

Achievements

In partnership with Moriti oa Sechaba Trust,

?
The project incorporated the provincial

Practical Action has been implementing this

and

three year project, (that ends in September

participation and roles played by the

2013)with funding from the European Union

Provincial

(EU).

Coordination Committee (PWSCC) and

The project seeks to strengthen the

district

structures

Water

and

Water

the

Sanitation

participation of Civil Society Organizations

the

(CSOs) in the delivery and governance of

Coordination Committee (DWSCC).

water and sanitation services in Zimbabwe

District

through

and

Sanitation

?
The community based approaches that

using Gwanda District of Matabeleland South

were applied encouraged participation of

Province as a springboard for national water

all social groups. The women pump

governance

minders that were trained are keen to

engagement.

The

overall

objective of the project is to contribute

participate

and

are

showing

great

improvement in their work. Participation


of women in decision making positions
has increased. Involvement of males in

Practical Action/Thembinkosi Nyathi

the Participatory Health and Hygiene


(PHHE) training workshops, a commonly
deemed feminine program, has been
observed. Our data base shows that up
to 54% woman and children benefited
from boreholes and 46% of PHHE
participants were men.
?
Training for Transformation (TfT) and

Transformational
( T LT ) -T h e

Leadership

t ra i n i n g s

have

training
been

commended by all levels as empowering


processes

that

facilitate

better

management of community resources.


The

Gender mainstreaming in Casting borehole slab

trainings

have

also

edified

23

leadership at community level where

led to some buy in of the project goal and

most leaders are now enjoying and

gradually

committed to their community.

ownership of goal and this ensures

?
Through

pod casting, a method of

its

uptake

and

finally

sustainability.

information dissemination was widely


received

by

and

?
Exchange visits to Zambia offered a

the

bundle of benefits, well beyond just

lessons shared creates a platform for

acquiring information such as dialogue,

ownership

detailed in response to specific queries,

participation

the
of

community

stakeholders

in

?
?
Training of Trainers facilitated immensely

to

project

uptake

stakeholders.

It

by

government

resuscitated

water

enriched

by

the

perspective of distance and difference.


The visits offered the visitors a chance to

governance structures which were dying

look

a natural death at district level and ward

acquainted with host people, understand

level

their problems and achievements hence

behind

the

scenes,

to

get

?
Involvement of local leaders (councilors

creating inspiration to keep working and

and traditional leaders) was a noble idea

launch new initiatives related to these

to enable the project to reach the water

water governance issues

users as these are well recognized and


respected people in society.
?
The

project

managed

Practical Action/Moriti OA Sechaba

?
The coordination and synergies with

other
to

engage

stakeholders at all project stages which

24

conversations

projects

from

other

partners

facilitated the province to have its own


WASH

cluster.

Community

based

Women Empowerment

Ward 11 has a very diligent and sharp Pump Minder called Izora
Ncube. She is the only woman Pump Minder in the district and
has influenced other women to train as Village Pump Mechanics.
She has been involved in community mobilization for borehole
repairs and rehabilitation as well as facilitating the training of
Water Point User Committees. This is what she has to say to all
readers: There is no job too big or too small for me when it
comes to borehole repairs. I have the capacity to do it all and
still continue with other household chores that demand my
attention. I have been walking distances ranging from 1-20
kilometres to repair boreholes because I feel I have been
trained for a purpose in the community. I take it as my duty
because I know that one day I will be rewarded for unselfishly
serving the community. So far I have repaired close to 50
boreholes and even though it's a male dominated job, I am
comfortable with it. Many people wonder how a woman can so easily fit into a world dominated by
males but I am happy to say my fellow women support me because I represent women issues
regarding water access as I go about doing my job.

approaches (CBP, TLT and TFT) that the

viewed as impossible. At District level,

organisation is carrying out with the

coordination between poorly resourced

vulnerable

Government Departments, communities

women's

groups
increased

has

spearheaded

participation

in

governance of programmes.

and better resourced NGOs through the


Learning Alliances have managed to

?
To strengthen the participation and role

register

remarkable

of rural based Civil Society Organisations

under

(CSOs) in the delivery and governance of

conditions.

water and sanitation services in Gwanda

?
Lack

of

difficulty

project

outputs

socio-economic

proper

Monitoring

and

District of Matabeleland South Province,

Evaluation system creates challenges for

15 ward level water and sanitation

monitoring

committees

activities

have

had

their

plans

and

evaluating

project

?
Partnerships at all levels are a necessary

incorporated in the district plans.

pre-requisite for success thus project


budget must reflect this

Key Lessons

?
Involvement

?
Communication is important at all levels

Sanitation

of

District

Coordination

Water

and

Committee

and means of communication need to be

(DWSCC) and other stakeholders is an

provided in the project. Making use of

important factor for short term successes

participatory

and long term sustainability.

and

social

marketing

communication methods will ensure that


the intended message reaches the target
audience.
in behaviour practices and

attitude

particularly

those

with

substantial and sustainable impact are


likely to take time and resources. Both
these aspects need to be provided for in a
project
?
Water governance issues including policy,

operational and institutional dimensions


need to be mainstreamed at all levels
?
Visibility of Implementing Partners can

play an important role in contributing


interest, participation and ownership of

Practical Action/ Moriti oa Sechaba

?
Changes

project activities by water users


?
Improved

coordination

between

government and NGOs has worked and


enabled project implementation under
circumstances that could otherwise be

Access to safe and clean drinking water crucial

25

(PHHE). The community is being trained to

2. Community Led Approaches


Complimenting Sustainable
Service Delivery for WASH Actions
in Gwanda and Mwenezi Districts
of Zimbabwe

strengthening provincial and district WATSAN

In partnership with Moriti OA Sechaba Trust

Subcommittees to effectively incorporate the

and Development Aid from People to People

community priorities in their development

(DAPP), Practical Action is implementing an EU

plans. Pump mechanics and community latrine

funded project in Gwanda and Mwenezi

builders are being trained for necessary skills,

Districts of Matebeleland South and Masvingo

and provided tools and materials for them to

Provinces respectively. The project's major

use during and after the action to repair pumps

objective is to address the lack of access to

and build latrines respectively.

safe water, adequate sanitation and health and

By the end of the project, target communities

hygiene education in Gwanda and Mwenezi

will have at least 80% coverage of both water

districts. Specifically it has adopted and is

and sanitation facilities through rehabilitation

promoting community led approaches as a

of 1000 water points and drilling of 20

model for complimenting other sustainable

boreholes and construction of over 5000

service

latrines.

delivery

models

of

safe

water,

p ra c t i c e

p o s i t i ve

hyg i e n e

b e h av i o r s

maintenance of water points on their own in a


sustainable manner.

The project is also

adequate sanitation and application of health

Practical Action/Thembinkosi Nyathi

Achievements
Practical

Action

continued

to

and

partners

advocate

for

the

adaptation of alternative sanitation


technologies

like

ecological

sanitation (Ecosan) for the rural


areas,

adherence

to

catchment

council regulations in the selection


of

catchment

councilors

as

prescribed under the Water Act as


well as influencing the planning and
management of water points. The
project targeted the National Action
Committee (NAC) who are the key

and hygiene practices in the two districts.


Practical

Action

and

partners

are

mainstreaming the principles of community

26

participation

through

management

(CBM)

community
of

water

based
points;

community led total sanitation (CLTS) and


participatory health and hygiene education

policy

and

decision

makers

in

WASHE.

Adoption of Community based approaches


(CBA) which include; Community Led Total
Sanitation (CLTS), Participatory Health and
Hygiene Education (PHHE) and Community
Based Planning toolkit advocated for in this

Practical Action/Tendai Tendere

Promoting health and hygiene practices in schools


(A hand washing tank at Berthel School)
project.

.The programme through the CTLS

approach has seen an increase in toilet

Key lesson
?
The major key lesson in implementing

construction and increasing access to sanitary

the

facilities in the two districts. A total of 13 audio

assumptions

recordings were developed with knowledge

project design. During the design, we

stakeholders under the EU Water Facility

had proposed to introduce a new

Project

Knowledge

technology, the Ecological Sanitation

products focused on water, sanitation and

(Ecosan) toilet and we were going to

hygiene issues. Stakeholders involved in the

construct over 1000 units in both

development of the knowledge products were

districts.

in

Gwanda

district.

project

has
we

been

made

around

during

the

members of the Gwanda District Water and


Sanitation
(DWSCC).A

Coordination
total

of

688

Committee
beneficiaries

comprising of 2 861 women and 2 814 men


were reached to date. Beneficiary participation
has increased due to the community based
approaches and podcasting technology being
promoted.

?
However,

government

could

not

approve the technology in favour of the


Upgradable Blair Ventilated Improved
Pit

(UBVIP),

type

of

the

Blair

ventilated improved pit which has


always been a technology of choice for
Zimbabwe

27

Practical Action/Thembinkosi Nyathi

Promotion Of Sanitation Through Good Health And Hygiene Education

28

romotion of sanitation through good health


and hygiene education

Thirty-nine year old Stanford Mabhozvo, from


Gwanda in Matebeleland South Province is
participating in the WASHE programme focusing
on Community Led Total Sanitation (CLTS). This is
a concept used in the Water Facility Project aimed
at raising awareness and addressing people's
mindset on the importance of proper human
waste disposal.
He says: "I learnt about the negative effects of
open defecation, and I did not want to be the one
contributing to the pollution of the environment
and exposing other people to risks. This made me
to think of constructing my latrine". He was
among the first people to dig a pit.
The current approach that is being championed
by the Government of Zimbabwe's Ministry of
Health and Child Welfare, Practical Action,
UNICEF and WASHE partners also promotes the
participatory approach to health and hygiene
education which is an innovative methodology for

mobilising communities to progressively work


towards stopping open defecation.
Through the CLTS approach, the communities are
facilitated in a participatory manner to appraise and
analyse their sanitation practice and take appropriate
corrective measures. This often results in actions to
stop open defecation, which is common practice in
many communities.
Mabhozvo and his four friends formed a group aimed
at contributing efforts to construct each other's
latrines at their homesteads. Mabhozvo, his wife and
five children had been practicing open defecation and
to them it was a normal life until they came across the
CLTS advocacy on proper waste disposal. He and his
family are using a neighbour's latrine while his is
under construction. The group is composed of 2
community members, one inter-personal
communicator (IPC),trained within the same project,
one village head assistant and one community health
worker.
The group raised $52.00 to buy four bags of cement
and other contributions were in the form of aggregate,
sand, bricks and excavation. Currently, the latrine is
at roof level. The latrine was planned to be completed
by the end of 2013. The other three members have
made bricks for their structures.
One of the core principles of CLTS is the recognition
that the mere provision of latrines does not
automatically result in use of the facilities, nor
contribute to improved sanitation and hygiene
practice.
Although progress has been made in rehabilitating
water infrastructure in urban areas and cholera has
remained under control since 2009, rural populations
continue to withstand the worst of the poor water and
sanitation in the country.
With around 70 percent of Zimbabwe's estimated 13
million people living in the rural areas, improving
access to water, sanitation and hygiene there is critical
as 42 percent practice open defecation.
Earlier sanitation interventions and programmes
prescribed high standards of latrine models that were
out of reach to the ordinary person in the village and
did not meet the intended objective.
Available evidence shows that most of these latrines
created a culture of dependency, and long-term
sustainability of these programmes became
untenable. Open defecation practice therefore
continued unabated with spiral spread of fecal-oral
diseases.
Community Led Total Sanitation (CLTS) focuses on
behaviour change as a more sustainable way to
sanitation improvement. It offers solutions in the
community on the harmful consequences of open
defecation.
This leads them to take concrete steps to construct
self-made latrines, without any external assistance.
The initiatives by the communities have resulted in
greater ownership and sustainability of latrine use
practice.

3. Promoting Examples of Participatory Local Empowerment in Urban


Planning (PEOPLE UP).
In response to the continued deterioration of

marginalised urban and peri-urban residents

essential urban services provision, weak and

by accessing and sustaining basic municipal

under-resourced

and infrastructure services. The project aimed

centralised planning and governance system

at reaching 302,000 residents of Sakubva

that are inflexible with limited delivery options

suburb in Mutare (62 000), and Epworth (240

and the perennial tug of war between local

000), Mutare City Council and Epworth Local

authorities and residents on the rates or

Board were the target groups which are

service charges and local authority budgets,

constituted under the Urban Councils Act as

Practical Action Southern Africa, in partnership

local governments responsible for service

with Civic Forum on Housing (CFH) and Mutare

provision.

Housing Cooperatives District Union (MDU),

Authorities (Las) were expected to benefit

both with strong grassroots links, have been

indirectly from replication of best practices of

implementing a four-year European Union

the two

funded project in Mutare and Epworth since

demonstrating

February 2009. The project, which ended this

approaches for the delivery of basic urban

year, was called Promoting Examples of

services for poor women and men in Mutare

Participatory Local Empowerment in Urban

and Epworth for the purpose of enhancing

Planning (PEOPLE UP). The project sought to

ownership and income of the people.

local

authorities

with

An

additional

Las. This

ten

initiative

inclusive

and

(10)

Local

focused on
replicable

Practical Action/Martha Munyoro Katsi

improve the living conditions of poor and

29
Epworth Ward 3 Brick mouders club

Project Achievements included:

Lessons learnt

Enhanced participation of poor urban residents

?
Community Based Planning (CBP) is a

in the governance of the delivery of basic

powerful

tool

municipal and infrastructure services in their

together

in

communities as a vehicle to improving their

economic development priorities as it

living conditions. This was achieved through

enhanced

fostering the relevant institutional structures

stakeholders including the

both at Local Authority (LA) and community

District Authorities and local leaders.

levels for the collation of community views,

Their

priorities and needs for infrastructure services

prompted local communities to accept

delivery. The structures are now embedded in

the process into their planning and

the Local Authorities (LAs) systems and at the

resource allocation systems as well as

community level, including existing or new

increased collaboration and support to

residents associations, cooperatives and small

initiatives being facilitated by non-state

- scale enterprises run by the local community

actors.
?
?
Look

members. The project also managed to foster

for

bringing

pursuit

of

and

their

participation

participation

Learn

by

key

immediately

Visits

through

Kenya

was

an

exposure

alternative community based service delivery

educative to the community and local

models as well as promote income generation

authority representatives and was a

at community level. The basic training in

catalyst in their buy in.


?

to

local

local level partnerships for enhancement of

business planning and management skills led

visit

people

very

Stakeholder expectations need to be

to identification of community management

properly understood as part of the

enterprises

project design process and properly

in

the

plumbing

and

replicable

model

areas

waste
for

brick

making,

management.
sustainable

managed

service

ensure

during

implementation

adequate

resources

to
and

delivery was documented and endorsed by

partnership arrangements are mobilized

national association of local authorities and

as part of the project planning process.

adopted by at least two local authorities by end

?
Vulnerable

of project

groups such as women,

people living with disabilities (PWDs),


HIV and AIDS affected and any other
Practical Action/ Tariro Kadzirange

groups must explicitly be targeted

30

Discussions between local Authorities and


residents at a workshop

through their operational structures to


ensure

their

voices

are

heard

in

community based urban planning and


development processes.
?
The future continuation of local economic

development
diversification

projects

initiatives

and

should

be

pinned on linkages with local authority


?

and the private sector actors.


Avenues for promoting peer learning and
mutual support mechanisms by local

authorities that are involved in


innovative and participatory urban
planning and development processes
must be created and supported by
Practical Action and its partners using
linkages already developed during the
operational period of the project. This
initiative can be based on use of new
information and communication
technologies which could be part of an egovernance learning project.
?
Conflict management and peace
building must be integrated in the toolkit

for participatory urban planning given


the prevalence of conflict in urban local
authorities in Zimbabwe. Conflict is a
major impediment to sustainable
community based urban planning and
development.
?
Learning on community-private sector
and local government collaboration need
to be expanded to include national,
regional and international experiences to
inform the future of local government
partnerships in Zimbabwe.

Urban upgrading gathers momentum in Mutare


There are lots of mosquitoes around here," says Emma Chitendera, a resident of Ward Two in
the Sakubva high-density suburb of Mutare. "Sometimes they attack in waves at night. The
next day you're tired from lack of sleep, and then a few days later you go down with a deadly
disease - Malaria fever."
"At times, there are a lot of excreta all over this place during the rains and when the toilets are
dirty. Anybody can tell from far when the latrines are full or when they are very dirty. They smell
badly and nobody wants to use them,'' laments 15-year-old Chipo Mlambo.
"The conditions here are not healthy at all due to overcrowding, with many families occupying
and sharing single rooms. We utilise a communal toilet and bathing room together with more
than 500 other families, but the hygienic conditions are very bad and the toilets and sewer
systems are constantly blocked, added 37-year old Chipo Maphosa.
She shares a single room with another family. We are two families in this room and nine people
live in this room. We simply divide the room with curtains, Maphosa added.
These are some of the voices from Chimoio Flats in Sakubva, in Mutare, Zimbabwe's fourth
largest city. Sakubva is the oldest low-income suburb in Mutare, established in 1925.
The only areas for children to play are breeding grounds for flies, cockroaches and rats;
increasing the health risks for many people. There is also a communal water tap near the toilet
where they fetch water for household use, but Maphosa said that the water is of good quality
and is always available.
However, under the PEOLE UP Project, all this would be improved. The project was implemented
through a tripartite partnership involving Practical Action Southern Africa, the Mutare Housing
Cooperatives District Union (MDU),working in Sakubva, and the Civic Forum on Housing
(CFH),working in Epworth - a peri-urban settlement 12 km south-east of Zimbabwe's capital,
Harare. Primarily, the project benefited 302,000 residents - from both Sakubva and Epworth.
Mike Duru is the chairperson of the MDU. He says the project had enhanced the capacity and
voices of the local community and their leaders to understand and demand improved service
delivery.
Stenard Mapurisa, Director of Housing and Community Services, Mutare City Council, said the
local authority was now more accountable to communities as there was a common
understanding between the council and residents.
Chitendera told us about her hopes for an improved clean water supply in her high-density
suburb: "In the past, the municipality would not dream of coming to this neighbourhood. I
believe that with the relationship we have with them we can do a lot to improve our livelihoods.
Through community-based planning processes, we have been empowered to approach the city
council for related services. The process is now bottom-up instead of top-down.''

31

PRACTICAL ANSWERS
Sharing knowledge is the powerful
tool to conquer poverty

described as marginal, poor and largely


underdeveloped, is a result of a lack of
knowledge.

Practical Answers is the Technical Information


Service of Practical Action. It aims to provide a

During the year under review, Practical

resource

or

Answers successfully collaborated with key

intermediate technologies that can be used to

knowledge stakeholders such as Agritex,

improve the lives of people living in poverty. It

Veterinary Services, Ministry of Health and

allows people to access the wealth of technical

Child Welfare, and Matopos Research Institute

information within Practical Action as well as

to develop 56 knowledge products in audio and

bringing together the knowledge of others.

video formats. These knowledge products

on

small-scale

technologies

were disseminated by a network of 92


Practical Answers works on the premise that

community - based knowledge workers in

knowledge is the most critical development

Matabeland South Province.

tool. Without it, communities remain poor. If


Through the integration of Practical Answers

appropriate language, voice and formats, they

into project work, at least 40,000 people

can adopt various livelihood options. Failure to

accessed knowledge resources. Most notably,

develop, particularly the rural areas, often

Practical Answers worked with Practical Action

Practical Action/ Thembinkosi Nyathi

people acquire appropriate knowledge in

32
Knowledge content recording in progress

Consulting (PAC) to develop a technical guide

Reduction Project in Buhera, Makoni and

on Conducting Micro Hydro Pre-feasibility

Nyanga districts. One of the key interventions

studies. This was a successful demonstration

within the project seeks to improve the

of how Practical Answers can work with

delivery of extension support to farmers

programmes

through the use of podcasting.

to

develop

tailor

made

knowledge products to ensure the processes,


experiences and lessons from projects are

The key learning point during the year under

captured, and shared widely with all key

review is that collaborative knowledge content

stakeholders.

development approach has proved effective in


ensuring the development of authoritative

Creating awareness of Practical Answers

knowledge resources. This has been achieved

knowledge through network meetings has

through the establishment of communities of

resulted in enquiries to implement digital

practice made up of experts mainly focusing

extension

other

on crop and livestock production, water and

through

sanitation and health. This practice is being

technical advice from Practical Answers, has

implemented in all projects where Practical

integrated podcasting into their Food Security

Answers has been integrated.

and

by

GOAL/Zimbabwe,

Livelihoods

Centred

Disaster

Risk

Practical Action/ Thembinkosi Nyathi

organisations.

(podcasting)

Communities in Gwanda listening to podcasting messages

33

PRACTICAL ACTION CONSULTING


SOUTHERN AFRIA (PAC SnA)
environmental problems. The project is designed
Practical Action Consulting Southern Africa (PAC

to enable replication and sustainability around

SnA)

responsive

communities in Malawi through creation of social

development consultancy services to various

enterprise companies for to run and manage

clients including Governments, International

community energy generation and distribution.

offers

high

quality

and

Development Agencies, NGOs and private sector


entities in the Southern Africa Region. Our work

Achievements

builds on the experiences and competencies of

Among other things the project installs micro-

Practical Action Southern Africa and the wider

hydro

Practical Action group.

implements

We offer tailor made

electricity
an

generation

innovative

schemes;

pre-payment

solutions to address development challenges in

electricity

the region which include high levels of poverty;

increases access to energy for households for

lack of access to energy, limited access to

lighting, cooking and access to ICTs; improves

affordable and appropriate WASH technologies

the viability of enterprises in the community

system

for

local

communities;

and markets; food and livelihood insecurity. We

through improved energy technologies, creating

are leaders in sourcing and providing information

new jobs, increasing profits, and offering new

and issuing guidance in delivering technological

products and services to the local people and

strategies for effective community and national

improves the public services in the community

development.

including more and better services in the village


health centres, more teachers and night classes

Our 2012-13 Projects

in school and street lighting in the communities

During the past year we have delivered projects

at night.

in Zambia, Zimbabwe, Lesotho, Mozambique and


Malawi in the thematic areas of agriculture,

Mr Tchaka is one of the key beneficiaries from the

energy and markets. Below are of the highlights

project. Tchaka's household currently has access

of project delivered:

to clean energy especially for lighting and for


household enterprise. His average monthly

1. Viable Business Models for Enhancing

income has increased from MK31,000 (app US$

Energy Access in Malawi through the

94) before he got connected to electricity and

Malawi

started his businesses to MK93,000 (US$ 282).

Energy

Access

Accelerator

He runs a video show and battery charging

Project
PAC

SnA

since

July

2012

is

coordinating

implementation of a project on viable business

business. This means he can now afford basic


needs for his family .

models for off grid community based microfunded by the OPEC Fund for International
Development (OFID) and Practical Action. It is
co-funded by USAID, the Scottish Government,
CONLOG and DFID Business Innovation Facility.
The project aims at increasing access to energy
for poor people in rural parts of Malawi and
contributes to the national development goals

34

including

increased

growth,

improved

incomes
health,

and

economic

educational

attainment and gender relations, and mitigating

Practical Action/ Lasten Mika

hydro schemes in Malawi. The project is being

Mr Lickson Tchakatisa with two of his children


and a grand-daughter.

Practical Action/ Lasten Mika

His future plans include constructing a proper


facility

for

Video

Centre,

Barber,

Phone

Charging, Battery Charging and opening a


computer centre for CD burning. Before the
electricity came to Bondo, people were walking
close to 18 Km to charge their batteries at Mini
Tea Estate or Chitakale Township.

Mr Lickson Tchakatisas current Battery charging station

2. Building Resilience through Community Level Participatory Planning (CLPP)


PAC SnA facilitated the Community Level Participatory Planning (CLPP) in 10 Districts in Zimbabwe
where the World Food Programme (WFP) is implementing Cash/Food for Asset (C/FFA)
interventions. The main objective of the C/FFA intervention is to create, protect or rehabilitate
productive assets that improve food security, income security, livelihood opportunities, build
resilience and adaptive capacity for recurrent vulnerable non labour constrained households. This is
in response to the inadequacy of the previous approaches where food relief interventions were
leading to dependency and failing to address the underlying causes of household food insecurity. As
a way of addressing these challenges WFP has come up with the CLPP initiative which is an adoption
and

institutionalisation

of

Practical Action/ Grace Musarurwa

community based planning (CBP)


process.

The

CLPP

undertaken

process
in

was

first

Districts

of

Mutare, Hwange and Mt Darwin


as a pilot study between May and
August 2012. A total of 30
participants were trained on how
to facilitate the CLPP process.
Eighteen (18) Community Action
Plans

(CAPs)

were

produced

during this pilot phase. Thus, a


total of six CAPs were produced
Ward 27 Munyoro, Mutare District: community participants from each of the 3 Districts.
undertaking a community profiling exercise.

The second phase of the CLPP process was undertaken from November 2012 to April 2013. PAC SnA
conducted the CLPP process in seven priority food insecure districts of Tsholotsho, Mbire, Darwin,
Chiredzi, Zaka, Chipinge and Mutare. A total of 180 CAPs were produced in the seven districts.

35

Achievements

needing

At the end of the two CLPP phases conducted

communities coming up with shopping lists.

external

support

and

avoids

by PAC SnA, a total of 198 CAPS were


produced and two hundred and one (201)
participants

(WFP

sub-office

Use of Local Based Facilitators:If

s t a f f,

communities are allowed to determine

Government and Cooperating Partner staff)

their destiny with facilitators from their

were trained on how to facilitate CLPP. The

own wards, they are able to rticulate their

CAPs will contribute to the District Plan as they

own priorities and come up with visions for

are submitted to the Local Authority. The CAPs

self-sustainable livelihoods restoration.

have prioritised development initiatives which

Participation

of

Marginalized

the community can identify with and can claim

Groups: arginalized groups are rarely

full

Government

given a chance and space to air their views.

Department and other stakeholders who want

Giving space to marginalized groups also

to work in the district can pick on any of the

limits inclusion and exclusion errors in

food security initiatives they want to support

community

from the CAPS. The prioritised initiatives show

targeting.

ownership.

NGOs,

the community's contribution as well as

profiling

and

beneficiary

Social Harmony: The process also

available local resources. WFP used the CAPS

creates social harmony as people of

as resource material in a food security

different socio-economic groups meet and

proposal call for Productive Asset Creation in

come out with a shared vision for the

May 2013. The aim of the call was to build

development of their community. Peace

resilience through creation of productive

and social harmony are consistent with

assets. WFP also used the lessons learnt from

development. Identification and election of

the CLPP process to feed into the Zimbabwe

lcal leaders becomes more democratic and

Community

merit-based.

Productive

Works

Policy

Framework currently being developed by

Cost effectiveness of the training

Government through the Ministry of Labour

model Training of Trainers approach used

and Social Services and supported by the

in this project is a cost effective mens of

World Bank.

achieving impact at scale. A total of 231


participants who have direct contact with

36

Lessons Learnt

the community on a daily basis were

Maximizing local and external resource

trained on how to facilitate the CLPP

utilisation:

enabled

process. The 231 participants assisted in

communities to realise the value of their own

the production of 198 CAPs. This is a good

resources and potential in driving their own

investent to the communities as they will

development. In all the districts, planners first

be ableto conduct the same process on

identified the potential within their areas

their

before proposing new interventions based on

requires submission of new plans. This will

external resources. This participatory analysis

also enhance sustainability of the process

and planning enables clearer identification

as the knowledge and skills are now at

and quantification of development areas

community level.

The

process

own

when

the

Local

Authority

Quotations from stakeholders on CLPP Process

usually sing (uyedza kwazouya kwadzima


This planning process is undoubtedly the
right direction for us to go as a community as
it gives all of us an opportunity to determine
our destiny. It is a welcome relief because it
encourages our people to shape their destiny
and depart from being perennil recipients of
food assistance. We are also grateful to be
given this opportunity to be actively engaged
in planning the future of our ward.
Mr. Innocent Ncube - Councilor Ward 16,

rima). The light has shown and darkness has


gone CLLP has come and hunger and poverty
will flee away. We were in darkness of
dependency now we see the light of selfreliance

through

planning,

visioning

and

prioritizing our own development initiatives


using locally available resources and labour.
Mr. Mwandiambakare Dinhira, Councillor,
Munyoro Ward 27, Mutare District (June
2012)

Hwange District (June 2012)


As a community we are delighted to move

Iam certain that this CLPP has opened our

from Cash/Food for Work to Cash/Food for

eyes and brought us as a community to be at a

Assets. The move will see us not only working

level

to receive for food or cash from WFP but at the

understanding

same time developing our local assets. Yes,

development our community. I am happy that

many of us even the able bodied mightjust

there is a shift from the Food for Work to Food

want to receive food or cash while sitting at

for

home but I can assure you this will not

development that our community can progress

improve anyone' life this will only result in

more sustainably. We will guard the assets

breeding lazy people or encourage people to

developed through the process with our lives

be lazy zvino bereka simbe kana kukuchidzira

because we identified them, we will develop

usimbe). here is a saying which says o not

them and they will bring food security to

give people fish but instead teach them how

ourWard. They are our very own assets.

to fish.I would like to sum up my appreciation

Mrs. M. Tsoriyo, Ngomasha Ward 12 Councillor,

of CLLP by saying the words of a Shona song I

Mutare District (June 2012

where

ssets

we

now

of

because

have

issues

it

is

common

concerning

through

the

asset

37

3. Participatory Market System Development (PMSD)


upon which they engage with the market.
PAC

SnA

provided

capacity

building

in

Participatory Market Systems Development


(PMSD) to Norwegian Church Aid (NCA) and
Christian Aid stakeholders in Lusaka, Zambia
to facilitate development of markets that
work for the poor. The two organisations have
been working on livelihood programmes with
communities in Zambia concentrating on
improving productivity for poor communities
and less effort has been put on equipping
them on how to engage and link with markets
due to little or no information on market
conditions, prices and quality of goods. They
are often not organized to speak collectively;
they have limited experience of market
negotiation and little appreciation of their

producers to become more effective players in


the

market

must

therefore

focus

more

attention on the processes and institutions,


competencies and relationships that enable
markets

to

work

better

for

poor

rural

producers.
Practical Action developed this approach to propoor market development 10 years ago and it
has featured as a best practice in the
implementation of value chain development by
USAID and is also highly regarded by donors
including

DFID,

SDC

and

the

European

Commission. The approach assists in analyzing


how market actors can work together to
unblock constraints to make entire sectors
more efficient and competitive.

Practical Action/ Grace Musarurwa

capacity to influence the terms and conditions

Interventions that seek to support small-scale

38
Capacity building in Participatory Market Systems Development

COMMUNICATIONS AND EVENTS


Poor People`s Energy Outlook (PPEO) 2013
launched in Malawi and Zimbabwe
In September 2010, the United Nations (UN)
Secretary-General, Ban Ki Moon launched the target
of universal energy access by 2030. In a bid to
accelerate knowledge dissemination and influencing
policy and decision makers as well as business
leaders, Practical Action with support from the
United Nations Development Programme (UNDP)
and GIZ, a German development agency for
international cooperation has been producing a book
annually titled, Poor people's energy outlook
that clearly outlines and presents the case of energy
poverty from the perspective of poor people.

This report draws principally on research and


contributions of statistical data, project case studies
and human testimonies from around the world. The
2013 edition reports in unprecedented detail the
experiences of energy use and deprivation of people
living in poverty. It advocates increased focus on energy access as a priority for development. It
contributes to a better understanding of the links between access to energy services and economic
development.

The Southern Africa office hosted two launch events for the Poor People`s Energy Outlook
2013 report in Zimbabwe and Malawi during the year under review.. The United Nations
Development Programme (UNDP) generously supported the Zimbabwe launch financially. The wellattended events attracted participants from UN agencies, government ministries and departments,
civil society organisations, private sector and academic institutions. The launches in both countries
were conducted with support and input from partners who included GiZ, UNDP and the World Bank.

With previous editions of the report having been launched in 2010 and 2011 in Zimbabwe, this third
report in the series focused on energy for community services and illustrates the difference that
improved energy access can make to health, education and public infrastructure, including water
and street lighting.

39

Practical Action/Martha Munyoro Katsi


Panelists officially present the PPEO 2013 report
The events in both countries brought together stakeholders around a new energy narrative one,
which focuses on the energy services that poor people want, need and have an entitlement as part
of their rights.
From the discussions and presentations

conclude that indeed Energy is an


enabler: it can catalyse development
and

makes

it

possible

to

achieve

broader development goals.

There was consensus that there is need


to

adopt

clear

and

consistent

statements that modern energy access


is a priority and that policies and funding
should

be

directed

towards

this

Practical Action/Martha Munyoro Katsi

made at the launches, it is safe to

objective. To ensure total access to

40

energy for all, governments in the region need to adopt a specific energy access targets and sustain
these through adequate funding.

Achievements Recognised
Ernest Mupunga receives Director of the year Award

Practical Action/Martha Munyoro Katsi

Ernest Mupunga Regional Director


for Southern Africa was awarded a
trophy and a certificate of being the
Director of the year in the NGO sector by
the

National

Association

Governmental

of

Non-

Organisations

(NANGO).This recognition follows the


good work we are doing as an office in
trying to fulfil our vision of, becoming a
Southern Africa free of poverty and
injustice in which technology is used for
the benefit of all.

Membership certificate from WEC


Practical Action Southern Africa received a membership certificate from World Energy Council
(WEC) on Friday 5 April 2013. WEC is the principal impartial network of leaders and practitioners
promoting an affordable, stable and
sensitive

energy

system for the greatest benefit of all.

Through the network, we can benefit


from:

Unique networking opportunities

Opportunities to establish dialogue


and

exchange

views

with

like-

minded organisations

Access WEC`s global studies and


research

Practical Action/Martha Munyoro Katsi

environmentally

Mr Panganayi Sithole (left), the Director of the Zimbabwe Energy Council, handed over the
certificate to Ernest Mupunga, the Regional Director. According to Mr. Sithole, it usually takes three
years for an organisation to get this certificate, but with Practical Action, this process was expedited
due to the good work we are doing in energy.

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FINANCIAL STATEMENTS

FINANCIAL STATEMENTS

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Practical Action Southern Africa


4 Ludlow Road, Newlands
P.O Box 1744
Harare
Zimbabwe
T+263 (4) 776631 - 3, 776107
F+263 (4) 788157
C+263 (772) 402 896
W http://www.practicalaction.org

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