To obtain a meaningful and challenging position that enables contribution to the organization attached

to and there by gives an opportunity to learn and allows for career enhancement.
PROFESSIONAL SYNOPSIS

Six years of experience in all aspects of automobile sales and after sales operations.
Proficiency in convincing customers and generating business while keeping high level of customer
satisfaction.
Proficiency in designing dealer logistics for optimizing the operations, and effectively resolving
customer concerns by initializing various operational kaizens in the in the previous company.
Have participated in various projects such as EM Establishment, Parts marketing campaigns and
24X7 customer assistance in the previous organizations.

PROFESSIONAL EXPERIENCE
Duration
Employer Details
Positions Held

21.02.2011 to till date

Peninsular Honda
Assistant Manager

Responsibilities handled
Reporting to head service and handling independent responsibility of a 2S facility.
Responsible for Service, parts and accessories marketing.
Responsible for the development of business plans inorder to achieve the target assigned.
Responsible for keeping minimum number of customer concerns

Duration
Employer Details
Positions Held

06.08.2010 to 13.01.2011
ITR Middle East; subsidiary of USCO Italy, manufacturer of Heavy equipment and
Dumper truck parts.
Sales Supervisor

Responsibilities handled
As a Sales Supervisor responsible for the achievement of sales target set by management.
Expansion of sales volume in existing international markets by relationship based selling.
Development of new markets by analyzing the market potential, availability of the products in the
region and competitor pricing strategy.

Duration
09.08.2008 to 20.07.2010
Employer details
DOMASCO-Doha Qatar; Distributor of HONDA ,VOLVO,PROTON and YANMAR
Positions Held
Warranty Administrator
Responsibilities Handled
Meeting and greeting customers
Have assisted in setting up of service appointments, made service recommendations and went over
all estimates and maintenance schedule with customers as well as wrote up all customer service
requests.
Daily communication with the workshop and customers where problems with their vehicles

concerned.
Presenting the problems and needs of repair to the customer while explaining the estimate for said
repairs.
Technical reporting to the manufacturer and obtaining solutions from their R&D team.
Approval of warranty claims, accurate and timely submission of warranty claims, monitoring
payment against the claims and keeping records of the same.

Duration

10.11.2006 to 19.07.2008

Employer details

Nandi Toyota, Banglore, An ISO 14001 Certified automobile dealer with sales and
service of Toyota Vehicles.

Positions held

Chief Technician,Warranty Administrator

Responsibilities handled
Leading a group of technicians, guiding in diagnosis and repair, ensure quality job with in FRT and
coordinate with Job controller.
Played the role of a technical window person between the dealer and Toyota
Technical Reporting Such as FI,AIR & PDS
Approval of repair under warranty, Recall completion on time, accurate and timely submission of
warranty claims, monitoring payment against the claims and keeping records of the same.

Duration

16.06.2005 to 04.11.2006

Employer details

JCB-INDIATECHS LTD,Kochi,Kerala-an exclusive dealer of JCB in Kerala

Position held

Service Engineer

Responsibilities handled
Building quality customer relationship and there by selling genuine parts and lubricants as well as
service contracts.
Frequent customer visits to ensure the periodic maintenance of their machines has been done on
time and there by meet the forecasted lubricant sales target.
Daily communication with the customers where problems with their machines concerned as well as
presenting the negative effect of spurious parts while explaining the estimate for said repairs.
Sales of annual maintenance contract and there by increase the genuine parts and labor sales.
CORE COMPETENCIES AND CAREER HIGHLIGHTS

Ability to work under pressure and capable of achieving goals set by management.
Able to handle multiple tasks.
As a Service Engineer achieved parts and labor targets set by management.
As a Service Advisor successful in managing customers of different nationalities.
Excellent analytical skills in monitoring payments, reconciling warranty accounts and keeping
records of the same.
Played main role in implementing manufacturers standards in the dealer and distributor.
Done Kaizens in the organizations in order to optimize the operational efficiency and successful in
reducing warranty claim submission error rate.
Achieved best rating for the technical reports such QIC, FI, and AIR &PDS.
TRAINING ATTENDED

SAP user training from DOMASCO-HONDA, Qatar.

Customer relationship and management skill development training in Nandi Toyota Banglore.
Warranty Administrator training from TOYOTA KIRLOSKAR MOTORS, Bidadi Banglore.
Toyota Step 1 technician and Express maintenance technician from Nandi Toyota Banglore.
Genuine Part and Service marketing training from JCB INDIA LTD.

Hydraulics system training for JCB 3D &3DX back hoe loaders from JCB INDIA LTD.
Rear Axle training for JCB 3D &3DX back hoe loaders from JCB INDIA LTD.
Diploma in Sales and maintenance from South Asian Institute of Management And Technologies.

EDUCATIONAL QUALIFICATIONS

COURSE

INSTITUTION

UNIVERSITY

YEAR

% OF MARK

Diploma in
Automobile Engg.

Govt.Poly Technic College

Attingal,TVPM

Kerala Technical
Education Dept.

2002-2005

66.57

HSE

Govt.H.S.S
Poothakulam,Kollam

Higher Secondary
Board

2000-2002

64.00

SSLC

CHSS Poothakulam

Kerala State
Education Dept.

1999-2000

82.00

IT SKILLS
Software and Operating Systems: MS Office, WINDOWS 98, XP and VISTA
Operational softwares
: Lakshya, Toyota Dealer Management System, SAP and expert
in using Electronic Parts Catalogues.

DECLARATION
I here by affirm that all information furnished above is true to the best of my knowledge and belief.
Date: 10.09.2011
Place: Kerala