Professional Documents
Culture Documents
BSNL ASPIRATION
Why should you choose BSNL Mobile?
BSNLs FACILITIES TO CUSTOMERS
DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS?
GET TARIFF/USAGE DETAILS ON YOUR OWN
KNOW YOUR DATA USAGE
WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW!
Choose Your Mobile Number
GSM POSTPAID & PREPAID CURRENT PLANS
Prepaid Plans:
Second
Minute
Anbu Jodi
Jaijawan
Roaming Tariff Plan (RTP45)
Nesam Gold
BSNL Simple Plan-100
Roaming Tariff Plan [RTP-FR]
Plans that are withdrawn and available for existing customers only, till its validity exists
Life Time
General
Student Special
Postpaid Plans:
Plan-99
Plan-145 [RTP-FR]
Plan-149 (RTP FR]
Plan-225
Plan-325
Plan-525
Plan-725
Plan-1500
ISD Tariff Table
Mobile Prepaid Topups & Usage Value
Closed User Group (CUG) facility in Prepaid Mobile services
Special Tariff Vouchers (Boosters) - Groups
Conditions for Multiple Use of Boosters (STVs)
GSM PCO Tariff
INDEX-PAGE-2
3G Data Prepaid Plans Tariff
3G Data Postpaid Plans Tariff
INTERNET + MOBILE TV STVs
Wi-Max Services
Wi-Max Postpaid tariff
GSM Mobile Value Added Services
Express your heart through BSNL Tunes
BSNL Name Tunes
WATCH TV CHANNELS, VIDEOS ON THE MOVE !
YOUR MOBILE IS NOW MOBILE TV !
Unified Messaging Service on BSNL Mobile
General Terms used in mobile services
Blackout Days
ISD Tariff & Country Codes
Telecom Consumer Charter of BSNL
Contact Numbers of Circle Marketing Cell Back cover
Mahatma Gandhi
BSNLs ASPIRATION
Index
All major towns and cities are covered through our network
All major national and state highways are covered
National and International SMS facility
International roaming available for more than 300 networks across the world.
The facility of one number roaming across the country
Appropriate and reasonable tariff packages to suit every pocket
Absolute transparency in billing.
All regular features of cellular telephony, such as SMS as well as advanced features like
MMS are available.
24 Hour helpline all across the country.
The only Mobile service available throughout the country including Jammu and
Kashmir and North Eastern states like Arunachal Pradesh, Nagaland and Mizoram.
VAS Services:
Voice Mail Service
Value Added Services SIM Based service SMS based Services
Short Message Service (SMS)
Group Messaging
National & International roaming
Call forwarding
Corporate Virtual Private Network
Call conferencing
Friend and Family Talk
Call waiting and Call holding facility
Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice
services on your mobile phone. So stay in touch with your nears and dears by means
you like the most.
Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using
this service.
Index
FACILITIES TO CUSTOMERS
BSNL is offering plenty of facilities to its customers. Answers for the day-to-day queries, plan change,
activation of various STVs of their own etc. are detailed here for the benefit and use of customers.
Key Word
PLAN
PLANSECOND
PLANMINUTE
PLANANBUJODI
PLANNESAM
GOLD
PLANJAIJAWAN
PLANSIMPLE
Prepaid
Facility/Information
To get Post paid Usage Charges
To get Previous Month Bill Amount
Plan Activation to Blackberry
Services Plan
To check GPRS Account Balance
Activation of Friends & Family with
one Land Line Number (Note-1)
Activation of Friends & Family with
Land Line and/or Mobile Number
(Note-2)
Modification FFE number (not for
FFL) Charge @ Rs.5/- per number
per modification
To get details of available STV
Vouchers for SMS
To get details of available STV
Vouchers for Voice Calls
To get details of available STV
Vouchers for Data Card
Key Word
AMT
BILL
BISL/BISS/BISR
Data3G
FFL
FFE
FFM
STVSMS
STVVOICE
STVDATA
Service in
which
applicable
Facility/Information
Key Word
Prepaid
DATA3G<space>mob
ile number of the
DATA Card / tablet
IR<space>COUNTRY
NAME
EMAIL<space>Mail_I
D
Prepaid/
Postpaid
Postpaid
Prepaid
Prepaid
Prepaid
Prepaid
Prepaid
SMS to 51123
LAST
LAST FIVE
NLIST XXXXX
CONF<Number
Chosen>
READMIT
<space>CUG_ID
to 53733
SUB BB
Do you know the easy way of activation of Plan Voucher (PV) through SMS to 53733?
PV & PCV Details
For all plans currently available under prepaid
Index
Just dial the USSD Code and press Call Button in your mobile handset
to get the following information.
Sl.
No.
1
2
3
4
5
6
7
Details
Code
*123#
*124#
*124*2#
*888#
*999#
*456*00#
*#06#
SMS
keyword
DATA3G
SMS to be
sent to
53733
Remarks
Free
DATA3G<spa
ce>mobile
From BSNL mobile number of the
53733
Free
number
DATA CARD/
tablet
in 10
digit
DATA3G<spa
ce>mobile
Chargeable as per
From mobile number of number of the
94422537
the customers plan
any operator
DATA CARD/
33
with his operator
tablet
in 10
digit
Customer need not remove the SIM from Data Card/ tablet and put it in his mobile/ iphone to check
the usage.
WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW!
Pay bills online: You can avail online payment facility logging on to our web: www.bsnl.co.in you
can view the latest bills and pay them online. You can get duplicate bill online for any mobile
post-paid connection. Mobile prepaid online recharge, top-up and flexi-top-up are also available.
General/Corporate Customers of BSNL can access these features by following three simple steps, viz.
Register, Add a Phone account and view & pay bills online. Quick Pay facility is also available
without registration process.
Index
* Life time validity of plan - Life Time Validity means the License Period of the Operator. The
License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License
is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the
recharge conditions specified along with the plan should be fulfilled)
Index
Sl. No.
Name of the
Pre paid plans
Sl.No.
Name of the
Post paid plans
Second
Plan - 99
Minute
Anbu Jodi
Jai Jawan
Plan - 225
Roam Free
Plan - 325
Nesam Gold
Plan - 525
Plan - 725
Plan - 1500
7
8
BSNL
Simple
Plan-100
Roam free Plan
[RTP-FR]
Only three type of vouchers viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers are made
available through C-TOP UP ( and through SMS wherever applicable) in TN LSA.
Plan Voucher: First Recharge Voucher is renamed as Plan Voucher which is used for enrolling a
customer into a plan and extending the plan validity.
Top-up Voucher will offer only monetary value in rupees and nil validity.
Special Tariff Voucher - STVs: Boosters are named as Special Tariff Vouchers which are attached to
different plans, tariff for different items and validity period of maximum 90 days.
Accordingly the current plans available for New Customers w.e.f. 05.08.2014 are Second, Minute, Anbujodi,
Jaijawan, RTP45, RTPFR199 & Circle Specific Promotional Plans viz. Nesam Gold, BSNL Simple-Plan 100
Life Time, Per Minute Neo, Per Second Neo, Student Special, General, Neo General and Anbu Jodi (old) are
withdrawn. Migrations to these plans are not allowed w.e.f. 05.08.2014.
The existing customers of Life time Plan may continue in the plan as per the terms of the plan
For all customers in Minute based withdrawn plans like Per minute Neo, General, Neo General, Student Special
and FWP Minute on expiry of validity, the plan voucher i.e. PV37, the amount of revised Minute plan will be
recovered on the 2nd Day of GP1 and the validity will be extended in revised Minute Plan currently available.
For the withdrawn Per Second Neo and FWP - Second Plan Customers, on expiry of validity, Plan Voucher i.e.
PV36 amount of revised Second Plan will be recovered on the 2nd day of GP1 and the revised Second Tariff
with validity will be extended in revised Second Plan currently available.
Customers of the withdrawn plans will be allowed to continue in their respective plan till its existing validity.
For FWP plans (under offer) PV 36 (revised Second Plan) and PV37 (revised Minute Plan) are applicable
The Base Voice plan tariff of all Data Plans viz. PV94, PV1251, PV2299 & PV3299 is based on Revised
Minute Plan w.e.f. 05.08.2014
Index
Index
SECOND PLAN
Normal SIM: ` 20
USIM ` 59
Calls
Local
STD
On-net
(BSNL)
Off-net
(Others)
1.8 ps
1.8 ps
70 will
SMS (P2P)
Amount
Local
` 0.80
National (STD)
` 1.20
GRACE PERIOD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable after
expiry of plan validity).
During GP-I, OG calls will be barred and only Incoming calls
are allowed.
Special Benefit:
Full Talk Value on Top-up(s)
of ` 200 to ` 1100, ` 1500, `
`
2500 &
International (ISD)
` 5.00
` 3.00
Calls
On-net
(BSNL)
Local
Off-net
(Others)
Roaming Tariff
Voice Calls
Pulse Rate: in Minute (60 Seconds)
On-net
(BSNL)
Local
Off-net
(Other
s)
` 1.00
STD
` 1.50
Incoming
` 0.75
Calls
Video Calls
Pulse Rate: in Second (1 Second)
Calls
On-net
(BSNL)
STD
FFM<Space><oldnumber><space><newnumber> to 53733
===========================
CUG (Closed Used Group)
0-25
4 ps
STD
Off-net
(Other
s)
Local
Use respective Plan voucher of the plan
through C-Topup for migration
Migration through SMS is also
possible. SMS MSEC to 53733
3000
Migration
2200,
SMS Charges
2000,
only
5 ps
` 80 / Month
26 & above ` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number:
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance:
*124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
STV SMS
STV VOICE
STV DATA
OFFER
Incoming
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
Amount
` 1.00
` 1.50
ISD Tariff
Refer the ISD Tariff Table
` 5.00
` 3.00
` 0.00
Data Charges
2 paise / 10KB
Index
Normal SIM: ` 20
USIM ` 59
Local
On-net
(BSNL)
`1
Off-net
(Others)
`1
STD
`1
`1
Calls
MINUTE PLAN
GSM Prepaid Tariff
Use STV97
SMS Charges
SMS (P2P)
Local
Amount
` 0.80
National (STD)
International
(ISD)
SMS Non P2P
` 1.20
` 5.00
` 3.00
FFM<Space><oldnumber><space><newnumber> to 53733
Calls
On-net
(BSNL)
Local
Off-net
(Others)
` 2.00
GRACE PERIOD
Roaming Tariff
Voice Calls
Pulse Rate: in Minute (60 Seconds)
Local
On-net
Off-net
(BSNL) (Others)
` 1.00
STD
` 1.50
Incoming
` 0.75
Calls
Video Calls
Pulse Rate: in Minute (60 Seconds)
Calls
Migration
Use respective Plan voucher of the plan
through C-Topup for migration
Migration through SMS is also possible.
SMS MMIN to 53733
Special Benefit:
Full Talk Value on Top-up(s) of
`
200 to ` 1100,
2200,
2500 &
` 1500, ` 2000, `
` 3000 only
STD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
On-net
(BSNL)
Local
STD
Incoming
Off-net
(Others)
` 2.00
STV SMS
STV VOICE
STV DATA
OFFER
Data Charges
2 paise / 10KB
` 1.00
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
===========================
Amount
` 1.00
` 1.50
` 5.00
` 3.00
` 0.00
ISD Tariff
Refer the ISD Tariff Table
USE SPECIAL TARIFF VOUCHERS
(STV), CUT YOUR COST ON
VOICE/VIDEO/SMS/DATA.
TAMILNADU TELECOM CIRCLE
Call Toll Free: 1503
Local
STD
Off-net (Others)
Mobile
1.8 ps
1.8 ps
Fixed
1.8 ps
Freebies
SMS Charges
Amount
On-net
Off-net
` 0.80
SMS (P2P)
Local
National
(STD)
International
(ISD)
SMS Non
P2P
` 1.20
` 5.00
` 2.00
GRACE PERIOD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II
are applicable after expiry of plan
validity).
During GP-I, OG calls will be barred
and only Incoming calls are allowed.
During GP-II, both OG & IC calls will
be barred. Only Number will be
retained for re-activation. Balance in
the account will be lapsed.
Calls
Off-net
(Others)
` 2.00
STD
Roaming Tariff
Pulse Rate: in Minute (60 Seconds)
On-net
(BSNL)
Local
Off-net
(Others)
` 1.00
STD
` 1.50
Incoming
` 0.75
FFE<Space><1stNumber><space><2ndNumber>
<space><3rdNumber><space><4thNumber>
<space><5thNumber>
(LandLine / WLL numbers to be prefixed with STD code of the area)
STV SMS
STV VOICE
STV DATA
OFFER
1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day &
5. New Years Eve 31st Dec.
Video Calls
Pulse Rate: in Second (1 Second)
On-net
(BSNL)
Off-net
(Others)
Local
STD
5 ps
Incoming
SMS Charges
Voice Calls
Calls
Special Benefit:
On-net
(BSNL)
Local
Calls
Migration
Use STV97
Mobile
&
Fixed
On-net
(BSNL)
Index
SMS (P2P)
Local
National (STD)
International (ISD)
SMS Non P2P
Incoming
Amount
`1
` 1.50
` 5.00
` 3.00
` 0.00
Data Charges
2 paise / 10KB
ISD Tariff
Refer the ISD Tariff Table
For more details, please log on to our Circle Web
Site or Call Toll Free number or contact our BSNL
CSC/Retail Outlet
Normal SIM: ` 20
USIM ` 59
Local
STD
Freebies
(With Plan Voucher)
2700 Sec. On-net (BSNL)
2700 Sec. Off-net (Others)
10 MB Data
(Note: Freebies shall be consumed
within 30 days)
Special Feature
Voice Calls to 2 BSNL Mobile/ Fixed/
WLL Numbers anywhere in the country
while in Home or National Roaming 20
Minutes Free per Day combined on the 2
Numbers.
Activation procedure: (SMS format)
FMF<space><1st BSNL No.> <space> 2nd
BSNL No.>
Send SMS to 53733
(For LL/WLL STD codes shall be
prefixed)
Rs.5 per number per change is
chargeable.
GRACE PERIOD
Grace Period I
15 days
Grace Period II 165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
During GP-I, OG calls will be barred
and only Incoming calls are allowed.
During GP-II, both OG & IC calls will
be barred. Only Number will be
retained for re-activation. Balance in
the account will be lapsed.
Personnel of
RPF,SAP,CRPF,RAF,COBRA,
CISF,SPG,IHG,BSF,ITBP,NS
G, RR,AR,ICG,DSC,SFF,SSB
are only eligible to avail the
Jai Jawan Plan
On-net
(BSNL)
Off-net
(Others)
1.2 ps
1.5 ps
SMS Charges
SMS (P2P)
Local
Amount
` 0.60
National (STD)
International
(ISD)
SMS Non P2P
` 0.70
` 5.00
` 2.00
On-net
(BSNL)
Local
STD
Off-net
(Others)
0-25
` 80 / Month
26 & above
` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number:
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance: *124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
STV SMS
STV VOICE
STV DATA
OFFER
Voice Calls
Pulse Rate: in Minute (60 Seconds)
On-net
Off-net
Calls
(BSNL)
(Others)
Local
` 1.00
STD
1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day
& 5. New Years Eve 31st Dec.
` 0.75
Video Calls
Pulse Rate: in Second (1 Second)
On-net
Off-net
Calls
(BSNL)
(Others)
Local
STD
` 1.50
Roaming Tariff
Incoming
Index
5 ps
Incoming
ISD Tariff
Refer the ISD Tariff Table
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
Amount
` 0.75
` 0.75
` 5.00
` 2.00
` 0.00
Data Charges
2 paise / 10KB
For more details, please log on to our
Circle Web Site or Call Toll Free
number or contact our BSNL
CSC/Retail Outlet
Index
RTP-45 PLAN
Local
STD
On-net
(BSNL)
Off-net
(Others)
1.5 ps
1.5 ps
SMS Charges
Plan Validity Extension
SMS (P2P)
Amount
On-net
Off-net
Local
` 1.00
` 1.00
National(STD)
International
(ISD)
SMS Non P2P
` 1.50
` 1.50
` 5.00
` 3.00
FFE<Space><1stNumber><space><2ndNumber>
<space><3rdNumber><space><4thNumber>
<space><5thNumber>
(LandLine / WLL numbers to be prefixed with STD code of the area)
Migration
Calls
Local
On-net
(BSNL)
Off-net
(Others)
4 ps
STD
Roaming Tariff
Voice Calls Pulse Rate:
FFM<Space><oldnumber><space><newnumber> to 53733
===========================
CUG (Closed Used Group)
0-25
` 80 / Month
26 & above ` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number:
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance:
*124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
in Seconds (1 Second)
Calls
GRACE PERIOD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable after
expiry of plan validity).
During GP-I, OG calls will be barred and
only Incoming calls are allowed.
During GP-II, both OG & IC calls will be
barred. Only Number will be retained for
re-activation. Balance in the account will be
lapsed.
On-net
(BSNL)
Local
1.5 ps
STD
1.5 ps
Incoming
1.2 ps
Video Calls
Pulse Rate: in Second (1 Second)
Calls
On-net
(BSNL)
Local
STD
Off-net
(Others)
Incoming
Off-net
(Others)
STV SMS
STV VOICE
STV DATA
OFFER
5 ps
5 ps
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
Amount
`1
` 1.5
` 5.00
ISD Tariff
Refer the ISD Tariff Table
Data Charges
2 paise / 10KB
`3
` 0.00
On-net
(BSNL)
Off-net
(Others)
1.2 ps
1.5 ps
Local
STD
Index
of Any
Freebies
(With Plan Voucher)
Local/STD
1200 Sec. On-net (BSNL)
500 Sec. Off-net (Others)
(Note: Freebies shall be consumed
within 30 days)
Every month 50 SMS Local/
National Any N/W - free
SMS Charges
Amount
On-net
Off-net
SMS (P2P)
Local
` 0.50
` 0.60
National(STD)
International
(ISD)
SMS Non P2P
` 0.60
` 0.70
` 5.00
` 2.00
On-net
(BSNL)
Off-net
(Others)
` 1.50
` 2.00
Local
STD
GRACE PERIOD
Voice Calls
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
On-net
(BSNL)
Local
STD
Incoming
Off-net
(Others)
` 1.00
` 0.75
SMS Charges
SMS (P2P)
Local
National(STD)
Amount
On-net
Off-net
` 0.70
STV SMS
STV VOICE
STV DATA
OFFER
Data Charges
2 paise / 10KB
` 2.00
Incoming
Use respective Plan voucher of the
plan
through
C-Topup
for
migration
Special Feature:
Video Calls
STD
Migration
Roaming Tariff
ISD Tariff
Refer the ISD Tariff Table
` 0.80
International
(ISD)
` 5.00
` 2.00
Incoming
` 0.00
Normal SIM: ` 20
USIM ` 59
Plan Voucher ` 81
SMS Charges
Freebies
(With Plan Voucher)
Local/STD
3600 Sec. On-net (BSNL) &
100 SMS Local ON-NET (BSNL)
-Free
(Note: Freebies shall be consumed
within 30 days)
Amount
On-net
Off-net
SMS (P2P)
Local
` 0.60
` 0.70
National(STD)
International
(ISD)
SMS Non P2P
` 0.70
` 0.80
` 5.00
` 2.00
10
20
30
40
50
Validity
in Days
TOPUPS
MRP `
18
36
54
72
90
55
60
70
80
90
Validity
in Days
99
108
126
144
162
On-net
(BSNL)
Local
STD
Off-net
(Others)
` 2.00
180
Roaming Tariff
Use respective Plan voucher of the
plan through C-Topup for migration
Migration through SMS is also
possible.
of Local
0-25
` 80 / Month
26 & above ` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance: *124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
SMS to 53733 & Get Tariff Details on Your Mobile!
For available SMS STVs:
STV SMS
For available Voice STVs:
STV VOICE
For Data STVs:
STV DATA
For currently available
Offers from BSNL:
OFFER
Voice Calls
Migration
Index
` 1.50
Incoming
` 0.75
1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day
& 5. New Years Eve 31st Dec.
Data Charges
2 paise / 10KB
GRACE PERIOD
Video Calls
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
During GP-I, OG calls will be
barred and only Incoming calls are
allowed.
SMS Charges
Incoming
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
` 1.00
Amount
` 1.00
` 1.50
` 5.00
ISD Tariff
Refer the ISD Tariff Table
USE SPECIAL TARIFF VOUCHERS (STV),
CUT YOUR COST ON
VOICE/VIDEO/SMS/DATA
` 2.00
` 0.00
Normal SIM: ` 20
USIM ` 59
Freebies
(With Plan Voucher)
2000 Secs. On-net (BSNL)
2000 Secs. Off-net (Others)
(Note: Freebies shall be
consumed within 30 days)
Index
Local
On-net
Off-net
(BSNL)
(Others)
1.5 ps
STD
1.5 ps
Calls
Use STV97
SMS Charges
SMS (P2P)
Local
Amount
` 1.00
National (STD)
International
(ISD)
SMS Non P2P
` 1.50
` 5.00
FFE<Space><1stNumber><space><2ndNumber>
<space><3rdNumber><space><4thNumber> <space><5thNumber>
` 3.00
Plan Validity
Extension
Use Plan voucher
to extend the plan validity or
Send SMS
CONTINUE to
53733. [Sufficient balance (to the
extent of MRP of plan voucher)
should be available in your account]
On-net
(BSNL)
Local
STD
Off-net
(Others)
4 ps
Roaming Tariff
Migration
Use respective Plan voucher of
the plan through C-Topup for
migration
Migration through SMS is also
possible.
GRACE PERIOD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
During GP-I, OG calls will be barred
and only Incoming calls are allowed.
During GP-II, both OG & IC calls
will be barred. Only Number will be
retained for re-activation. Balance in
the account will be lapsed.
Voice Calls
0-25
` 80 / Month
26 & above ` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number:
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance:
*124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
1.5 ps
Incoming
Free
STV SMS
STV VOICE
STV DATA
OFFER
Video Calls
Pulse Rate: in Second (1 Second)
On-net
Off-net
Calls
(BSNL)
(Others)
Local
5 ps
STD
Incoming
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
5 ps
SMS Charges
For more details, please
log on to our Circle Web
Site or Call Toll Free
number or contact our
BSNL CSC/Retail Outlet
FFM<Space><oldnumber><space><newnumber> to 53733
===========================
CUG (Closed Used Group)
ISD Tariff
Amount
` 1.00
` 1.50
` 5.00
` 3.00
` 0.00
Data Charges
2 paise / 10KB
TAMILNADU TELECOM CIRCLE
Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503
PLAN - 99
Initial charges
Activation
` 100
SMS Charges
Charge*
Amount
SMS (P2P)
Local
Free Usage
Value ` 60
National (STD)
` 1.00
International (ISD)
` 5.00
` 2.00
Home LSA
Local
` 0.70
STD
` 1.00
Incoming
Free
Roaming Tariff
Voice Calls
STD
` 1.00
Incoming
` 0.75
3G-Video Calls
On-net
(BSNL)
` 0.70
Local
STD
Off-net
(Others)
` 0.70
` 0.90
` 1.00
Incoming
SMS Charges
Annual Payment option
Pay Rs.1115/- (exclusive of ST) and
get discount of Rs.73/- (exclusive of
ST) on 12 months FMC.
Any special discount schemes on
FMC or FMC+ Usage will not be
clubbed with annual payment
option under postpaid voice and
data plans
Index
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Amount
` 1.00
` 1.00
` 5.00
` 3.00
Data Charges
Home LSA & National Roaming
1 paise / 10KB
For APN BSNL Stream: ` 0.0025/10
ISD Tariff
Refer the ISD Tariff Table
KB
Facility of reduced rate will not be available
on 5 blackout days.
1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day &
5. New Years Eve 31st Dec.
For more details, please log on to our Circle Web Site or Call Toll
Free number or contact our BSNL CSC/Retail Outlet
1503
Index
Initial charges
Activation
` 100
SMS Charges
Charge*
Amount
SMS (P2P)
Local
` 1.00
National (STD)
International (ISD)
` 5.00
SMS to Content
Providers
` 3.00
Calls
Home LSA
Local
` 1.00
STD
` 1.50
Incoming
Free
Roaming Tariff
On-net
(BSNL)
1.2ps
Off-net
(Others)
1.2ps
1.2ps
Voice Calls
Off-net
(Others)
1.2ps
STD
Incoming
3G-Video Calls
Pulse Rate: in Minute (60 Seconds)
Calls
While Roaming
Local
` 1.50
STD
ISD Tariff
Refer the ISD Tariff Table
` 1.00
Incoming
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
Amount
` 1.00
` 1.00
SMS to Content
Providers
` 3.00
` 5.00
Data Charges
Home LSA & National Roaming
0.01/ 10KB
For APN BSNL Stream:
Service Charges as
applicable is extra for the
above usages
Facility of reduced rate will not be
available on 5 blackout days.
1.New Year Day 1st Jan, 2. Holi 3. Pre
Diwali 4. Diwali Day& 5. New Years
Eve 31st Dec.
` 0.0025/10KB
For more details, please log on to our Circle Web Site or Call Toll
Free number or contact our BSNL CSC/Retail Outlet
1503
Index
Initial charges
Activation
` 100
SMS Charges
Charge*
Amount
SMS (P2P)
Local
` 1.00
National (STD)
` 5.00
International (ISD)
SMS to Content
Providers
` 3.00
Calls
Home LSA
Local
` 1.00
STD
` 1.50
Incoming
Free
Roaming Tariff
Voice Calls
Pulse Rate: Minute ( 60 Seconds)
On-net
Off-net
Calls
(BSNL)
(Others)
Local
` 1.00
STD
===========================
Free
Incoming
On-net
(BSNL)
` 1.00
Off-net
(Others)
` 1.00
` 1.00
3G-Video Calls
Pulse Rate: in Minute (60 Seconds)
Calls
While Roaming
Local
` 1.50
STD
ISD Tariff
Refer the ISD Tariff Table
` 1.00
Incoming
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
Amount
` 1.00
` 1.00
SMS to Content
Providers
` 3.00
` 5.00
Data Charges
Home LSA & National Roaming
` 0.01/ 10KB
For APN BSNL Stream:
` 0.0025/10KB
For more details, please log on to our Circle Web Site or Call Toll
Free number or contact our BSNL CSC/Retail Outlet
1503
Index
PLAN - 225
Initial charges
Roaming Tariff
Activation
` 100
Voice Calls
Charge*
Local
On-net
Off-net
(BSNL)
(Others)
` 0.012
STD
` 0.012
Incoming
` 0.010
Calls
3G-Video Calls
Pulse Rate: in Minute (60 Seconds)
Calls
While Roaming
Local
` 1.50
STD
Incoming
` 200
Free Data Usage 200 MB
` 1.00
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Amount
` 0.80
` 0.80
` 5.00
` 3.00
Calls
Local
Off-net
(Others)
` 0.012
` 0.012
STD
Data Charges
Home LSA & National Roaming
1 paise / 10KB
For APN BSNL Stream:
` 0.0025/10 KB
ISD Tariff
Refer the ISD Tariff Table
SMS Charges
SMS (P2P)
Local
Amount
` 0.50
National (STD)
International
(ISD)
SMS Non P2P
` 0.50
` 5.00
` 3.00
Home LSA
` 0.70
STD
` 1.00
Incoming
Free
For more details, please log on to our Circle Web Site or Call Toll Free number
or contact our BSNL CSC/Retail Outlet
TAMILNADU TELECOM CIRCLE
Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503
Index
PLAN - 325
Initial charges
Roaming Tariff
Voice Calls
` 0.50
Incoming
` 0.50
FMC;
` 325
Local
On-net
(BSNL)
` 0.30
STD
While Roaming
Incoming
` 1.50
Note: The FMC mentioned above is in addition
to the normal FMC of the Plan. The call charge
within the CUG is free and charges outside
CUG are as per respective tariff plan. CUG
number can be from BSNL 2G/3G Mobile
numbers and there is no restriction on the mix
of plan for formation of CUG. National CUG
tariff is applicable where it is technically
feasible. CUG is applicable for Voice Calls
only.
-----------------------------------------------------------
` 1.00
SMS Charges
Calls
3G-Video Calls
STD
Off-net
(Others)
` 0.50
` 0.50
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Amount
` 0.80
` 0.80
` 5.00
` 3.00
Data Charges
Home LSA & National Roaming
1 paise / 10KB
For APN BSNL Stream:
` 0.0025/10 KB
BSNL Employees
Employees of Central /State Govt./Central PSUs
Bank employees who give ECS mandate from their
own bank/Central/State Govt & Central PSUs.
Corporate Customers taking minimum 5 connections
in Corporate Name
Existing BSNL Subscribers upon request with the
following conditions:
4. Fill up a mandate form to allow existing deposit of
PSTN phones towards outstanding of the Cellular
phone.
5. Telephone to be applied in the same name as PSTN
6. Category of Mobile connection will remain same as
of PSTN (Local/STD)
SMS Charges
SMS (P2P)
Local
Amount
` 0.50
National (STD)
International
(ISD)
SMS Non P2P
` 0.50
` 5.00
` 3.00
Home LSA
` 0.70
STD
` 1.00
Incoming
Free
PLAN - 525
GSM Postpaid Tariff
Initial charges
Roaming Tariff
Voice Calls
STD
` 0.50
Incoming
` 0.50
3G-Video Calls
Pulse Rate: in Minute (60 Seconds)
While
Roaming
Calls
Local
` 1.50
STD
Incoming
` 1.00
SMS Charges
Freebies offered per month
Free Usage Value in `490
Free Data Usage 500MB
(Applicable in home LSA/
Roaming)
Calls
Local
On-net
(BSNL)
` 0.30
Off-net
(Others)
` 0.30
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Amount
` 0.80
` 0.80
` 5.00
` 3.00
Data Charges
Home LSA & National Roaming
1 paise / 10KB
For APN BSNL Stream:
` 0.0025/10 KB
Annual Payment option
Pay Rs. 5,909/- (exclusive of
ST) and get discount of Rs.391/(exclusive of ST) on 12 months FMC
SMS Charges
SMS (P2P)
Local
Amount
` 0.30
National (STD)
International
(ISD)
SMS Non P2P
` 0.50
` 5 / Month
For a Group of minimum 3 and maximum no
limit.
National/Zonal CUG (Closed User Group)
3-25
` 100 / Month
26 -249
` 80/ Month
250-599
` 60 / Month
600-999
` 40 / Month
Above 999
` 20 / Month
Note: The FMC mentioned above is in addition
to the normal FMC of the Plan. The call
charge within the CUG is free and charges
outside CUG are as per respective tariff plan.
CUG number can be from BSNL 2G/3G
Mobile numbers and there is no restriction on
the mix of plan for formation of CUG.
National CUG tariff is applicable where it is
technically feasible. CUG is applicable for
Voice Calls only.
-----------------------------------------------------------
BSNL Employees
Employees of Central /State Govt./Central PSUs
Bank employees who give ECS mandate from their
own bank/Central/State Govt & Central PSUs.
Corporate Customers taking minimum 5 connections
in Corporate Name
Existing BSNL Subscribers upon request with the
following conditions:
7. Fill up a mandate form to allow existing deposit of
PSTN phones towards outstanding of the Cellular
phone.
8. Telephone to be applied in the same name as PSTN
9. Category of Mobile connection will remain same as
of PSTN (Local/STD)
` 5.00
` 3.00
Local
Home
LSA
` 0.70
STD
` 1.00
Incoming
Free
Calls
` 0.40
STD
Index
PLAN - 725
Initial charges
Activation Charge ` 100
Calls
Local
Home LSA
` 0.70
STD
` 1.00
Incoming
Free
Roaming Tariff
Voice Calls
Pulse Rate: in Minute (60 Seconds)
Local
On-net
Off-net
(BSNL)
(Others)
` 0.50
STD
` 0.50
Incoming
` 0.50
Calls
3G-Video Calls
Pulse Rate: in Minute (60 Seconds)
Call charges `
/ Minute
Local
On-net
(BSNL)
` 0.00
Off-net
(Others)
` 0.40
STD
` 0.40
` 0.50
Calls
SMS Charges
SMS (P2P)
Local
National
(STD)
International
(ISD)
SMS
Non P2P
Amount
OnOffnet
net
`0.00
` 0.30
` 0.40
Calls
Local
Index
Other Tariff & General information
Local CUG
Not available.
`
`
`
`
60/ Month
40 / Month
20 / Month
00 / Month
While Roaming
-----------------------------------------------------------
` 1.50
STD
Incoming
` 1.00
SMS Charges
SMS (P2P)
Amount
Data Charges ` 0.80
Local
Home
LSA(STD)
& National Roaming
` 0.80
National
1 paise / 10KB
International
` 5.00
(ISD)
For
APN BSNL Stream:
` 3.00
SMS `
Non
P2P
0.0025/10
KB
` 5.00
` 3.00
PLAN - 1500
Initial charges
Activation Charge* ` 100
Roaming Tariff
Voice Calls
` 0.30
Incoming
` 0.00
3G-Video Calls
Pulse Rate: in Minute (60 Seconds)
Calls
While Roaming
Local
` 1.50
STD
Incoming
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
` 1.00
Amount
` 0.80
` 0.80
` 5.00
` 3.00
STD
` 0.30
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Data Charges
Home LSA & National Roaming
1 paise / 10KB
For APN BSNL Stream:
` 0.0025/10 KB
Amount
OnOffnet
net
` 0.00 ` 0.30
Index
` 0.40
` 5.00
1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31st Dec.
` 3.00
Calls
Local
Home LSA
` 0.70
STD
` 1.00
Incoming
Free
The customers of the withdrawn plans i.e. Life Time shall be allowed to continue in their respective plan till the
validity of their plan exists. They can migrate to any of the current plans now available for new customers.
Local
On-net
(BSNL)
` 0.90
Off-net
(Others)
` 1.00
STD
` 1.20
` 1.50
Calls
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
be
of
BSNL
SMS Charges
Freebies
Amount
` 0.80
` 1.20
` 5.00
` 2.00
Validity in Days
9
18
27
45
Calls
On-net
(BSNL)
Local
` 2.00
STD
90
Roaming Tariff
180
Voice Calls
GRACE PERIOD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
During GP-I, OG calls will be
barred and only Incoming calls are
allowed.
During GP-II, both OG & IC calls
will be barred. Only Number will
be retained for re-activation.
Balance in the account will be
lapsed.
Data Charges
2 paise / 10KB
For more details,
please log on to our Circle Web Site or
Call Toll Free number or
contact our BSNL CSC/Retail Outlet
Off-net
(Others)
STD
` 1.50
Incoming
` 0.75
Video Calls
Pulse Rate: in Minute (60 Seconds)
On-net
(BSNL)
Local
STD
Incoming
Off-net
(Others)
STV SMS
STV VOICE
STV DATA
OFFER
` 2.00
` 1.00
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
` 80 / Month
26 & above
` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Calls
0-25
Amount
` 1.00
` 1.50
ISD Tariff
Refer the ISD Tariff Table
USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR
COST ON VOICE/VIDEO/SMS/DATA.
` 5.00
` 2.00
` 0.00
The customers of the withdrawn plans i.e. New General shall be allowed to continue in their respective plan till the
validity of their plan exists. They can migrate to any of the current plans now available for new customers.
`0.60
`0.70
`0.90
of
BSNL
Special Benefit:
Free Bundled Topup of
` 100 (i.e. with full talk
Value and is applicable
Only to this plan)
Plan Validity Extension
Use plan voucher to extend the plan
validity.
Automatic Extension of Plan Validity
will be done on the 2nd day of GP-I, if
sufficient balance is available at
customers account. Customer will be
informed by SMS.
SMS Charges
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
During GP-I, OG calls will be
barred and only Incoming calls
are allowed.
During GP-II, both OG & IC calls
will be barred. Only Number will
be retained for re-activation.
Balance in the account will be
lapsed.
Migration
Use respective Plan voucher of the
plan through C-Topup for
migration
Amount
On-net
Off-net
` 0.60
` 0.70
SMS (P2P)
Local
National
(STD)
International
(ISD)
SMS Non
P2P
` 0.70
` 0.80
` 5.00
` 2.00
Calls
GRACE PERIOD
FFE<space><1stNo.><space><2ndNo.>
On-net
(BSNL)
Local
STD
Roaming
Off-net
(Others)
` 2.00
Tariff
Voice Calls
Pulse Rate: in Minute (60 Seconds)
On-net
Off-net
Calls
(BSNL)
(Others)
` 1.00
Local
STD
` 1.50
Incoming
` 0.75
FFM<space><OldNo.><space>New No.>
Change of F&F Numbers is permissible. Rs. 5 per change
per number is chargeable
===========================
CUG (Closed Used Group)
0-25
` 80 / Month
26 & above ` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number:
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance: *124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
STV SMS
STV VOICE
STV DATA
OFFER
Video Calls
Pulse Rate: in Minute (60 Seconds)
On-net
Off-net
Calls
(BSNL)
(Others)
Local
` 2.00
STD
Incoming
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
Data Charges
2 paise / 10KB
` 1.00
SMS Charges
Migration through SMS is also
possible.
Amount
` 1.00
` 1.50
` 5.00
` 2.00
` 0.00
The customers of the withdrawn plans i.e. Student Special Plan shall be allowed to continue in their respective plan
till the validity of their plan exists. They can migrate to any of the current plans now available for new customers.
Normal SIM: ` 20
USIM ` 59
On-net
(BSNL)
Mobile &
Fixed
Off-net (Others)
Mobile
Fixed
Local
`0.50
`0.70
`0.90
STD
`0.50
`0.80
`0.90
SMS Charges
Freebies
(With Plan Voucher)
40 Min. On-net (BSNL)
40 Min. Off-net (Others)
20 Local SMS & 20 National SMS
45 MB Data
(Note: Freebies shall be consumed
within30 days)
SMS (P2P)
Amount
On-net
Off-net
Local
5 ps
15 ps
National(STD)
International
(ISD)
SMS Non P2P
50 ps
60 ps
` 5.00
` 2.00
Calls
On-net
(BSNL)
Local
Off-net
(Others)
` 2.00
STD
Voice Calls
Pulse Rate: in Minute (60 Seconds)
Migration
Calls
Local
Off-net
(Others)
` 1.00
STD
` 1.50
Incoming
` 0.75
Video Calls
GRACE PERIOD
Grace Period I
15 days
Grace Period II
165 days
(Both GP I & GP II are applicable
after expiry of plan validity).
During GP-I, OG calls will be
barred and only Incoming calls are
allowed.
During GP-II, both OG & IC calls
will be barred. Only Number will be
retained for re-activation. Balance
in the account will be lapsed.
0-25
` 80 / Month
26 & above ` 60 / Month
----------------------------------------------------------Dial the short code to know.....
Your Mobile Number:
*888#
Your IMSI Number:
*999#
Your IMEI Number:
*#06#
Your Plan, Validity & Balance:
*123#
Boosters (STVs) Details, Free Calls & Balance: *124#
Data Balance & Tablet Plans:
*124*1#
Details of ISD Boosters (STVs):
*124*2#
To know USSD Services activated dial
*456*00#
To get Missed Call alert dial
**62*+9117010#
SMS to 53733 & Get Tariff Details on Your Mobile!
For available SMS STVs:
STV SMS
For available Voice STVs:
STV VOICE
For Data STVs:
STV DATA
For currently available Offers from BSNL:
OFFER
Roaming Tariff
On-net
(BSNL)
1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day &
5. New Years Eve 31st Dec.
ISD Tariff
Refer the ISD Tariff Table
On-net
(BSNL)
Local
STD
Incoming
Off-net
(Others)
` 2.00
` 1.00
SMS Charges
SMS (P2P)
Local
National (STD)
International
(ISD)
SMS Non P2P
Incoming
Data Charges
2 paise / 10KB
Amount
` 0.60
` 0.70
` 5.00
` 2.00
` 0.00
Index
SPECIAL TARIFF VOUCHERS (STV)
Special Tariff Vouchers (Boosters) which are attached to different plans, tariff for different usages, its validity
period and its activation procedures are given below. The prepaid customers are allowed to use more than one
STV at a time subject to the conditions stipulated in this regard.
The available STVs have been grouped as Group-I (General), Group-II (Local/ STD Voice), Group-III (Rate
Cutter & Volume based SMS), [Group-IV GPRS (currently withdrawn)] and Group-V.
Group - I (General)
Applicability for
activation
through CTOPUP
Format for
sending SMS
to 53733
27
All Prepaid
plans
VOICE344
All prepaid
plans
894
81
All Prepaid
plans
VOICE894
All prepaid
plans
99
30
All Prepaid
plans
VOICE99
All prepaid
plans
84
84
All
Plans
VOICE84
All
prepaid
plans
22
90
Saral Anant
plan &
Life Time Plan
N/A
23
90
Saral Anant
Plan &
Life Time Plan
N/A
47
28
All Prepaid
plans
VOICE47
MRP in
Rs.
Validity
(in days)
344
Prepaid
Applicability
for activation
through SMS
All prepaid
plans
i)
ii)
65
28
All Prepaid
plans
VOICE65
All prepaid
plans
28
30
All Prepaid
plans
VOICE28
44
30
All Prepaid
plans
VOICE44
All Prepaid
plans
290
90
All Prepaid
plans
VOICE290
All prepaid
plans
699
30
152
30
213
90
122
90
15
30
43
90
17
30
31
90
574
27
All Prepaid
plans
VOICE574
All Prepaid
plans
1494
81
All Prepaid
plans
VOICE1494
All Prepaid
plans
5*
All Prepaid
plans
All Prepaid
plans
All Prepaid
plans
All Prepaid
plans
N/A
N/A
VOICE213
All Prepaid
plans
VOICE122
All Prepaid
plans
All Prepaid
plans except
Jaijawan Plan
VOICE15
All Prepaid
plans except
Nesam Gold &
Jaijawan plans
VOICE17
VOICE43
VOICE31
All Prepaid
plans except
Jaijawan Plan
All Prepaid
plans except
Nesam Gold &
Jaijawan
plans
Roam5
Not applicable
33*
69
91
30
90
Roam33
All Prepaid
Plans
Roam69
All Prepaid
Plans
Roam91
* SMS Activation:
Customer has to send SMS key word as Roam5 or Roam33 (depending upon their requirement) to 53733 for
activation.
On receiving this request, if any Group I booster already available for the customer, then the customer will
be intimated with an SMS Dear customer, Group1STV is already active with validity DD-MM-YY.
Activating Roam (5or 33) will deactivate Group1STV Pl confirm with Roam5C or Roam33C to proceed.
If the customer wishes to retain the already activated STV as above, customer need not send the confirmation
SMS as described above.
If no Group I booster is activated then the request will be processed as usual.
*Roam 33 STV is on promotional offer valid for 90 days w.e.f. 21.07.2014
Feature
MRP in Rs.
Validity
in Days
SMS
Keyword
71
30
COMBO71
<End of Group-I>
VALID
ITY IN
DAYS
APPLICABILITY
FOR ACTIVATION
THROUGH CTOPUP
80 Min Local/STD
Any-Net
34
All Prepaid
plans
N/A
---
Unlimited
Local/STD On-net
164
-do-
VOICE164
All prepaid
plans
57
30
-do-
VOICE57
All prepaid
plans
800 Minutes
Local/STD On-net
Night (11PM to
06AM)
59
30
-do-
N/A
All prepaid
plans
1800 Minutes
Local/STD On-net
Night (11PM to
06AM)
121
30
-do-
N/A
All prepaid
plans
All Prepaid
plans
N/A
All Prepaid
Plans
-do-
VOICE701
All prepaid
plans
335
Local/STD
Net
Min
Any-
Unlimited
Local/STDOn-net
Voice Calls
135
701
30
30
FORMAT FOR
SENDING SMS
TO 53733
APPLICABILITY
FOR ACTIVATION
THROUGH SMS
APPLICABILITY FOR
ACTIVATION THROUGH
SMS
SMS12
....do.
SMS21
....do.
30
....do.
SMS32
....do.
54
30
....do.
SMS54
....do.
29
15
....do.
SMS29
....do.
a) Local/National
On-net
SMS: 100 SMS per day
FREE*
b)
Local/National Off-net
SMS: 12p/SMS*
56
30
....do.
SMS56
....do.
MRP IN RS
VALIDITY IN
DAYS
12
21
15
32
APPLICABILITY FOR
ACTIVATION THROUGH
CTOPUP
1650
SMS
Local/National
Network
Free
Any
83
30
..do..
SMS83
do
3000
SMS
Local/National
Network
Free
Any
147
60
..do..
SMS147
do..
*The
SMS tariff is applicable upto 100 SMS/day/SIM only. All the SMS beyond 100 SMS/day/SIM will be
Charged Rs.0.50/SMS or SMS charges as per plan whichever is higher.
*UV-Usage Value
50 to 100 SMS per day- SMS charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per
plan whichever is more is applicable. Both Local and National SMS
Volume based STVs- effect from 01.05.2014 to 14.07.2014
STV feature
Validity
in days
SMS keyword to be
sent to 53733
MRP
41
VALID
ITY
APPLICABILI
TY FOR
ACTIVATION
THROUGH
CTOPUP
FORMAT FOR
SENDING SMS TO
53733
30
All
Prepaid
plans
N/A
27
30
-do-
N/A
38
30
-do-
N/A
24
30
-do-
N/A
only codes with charge Rs. 6 are allowed for ISD boosters
End of Group-V>
3.
The customer can use maximum of one STV from the group at a time.
Customer is not barred from using a second STV from the same group. However, if he uses a second
STV from the same group, the new STV activated will override the existing STV in operation and the
validity for the new STV is counted from the date of activation of the new STV.
Can use *124# to know the STV validity.
4.
5.
However, if customer uses any other SMS STV in the same group within the existing validity
period.of the existing SMS STV Balance SMS will be carried forward
Customer Can use *124# to know the STV validity.
Upto one hundred SMS per SIM per day, the SMS charges will be as per the plan/STV subscribed by the
customer; and
Beyond 100 SMS per SIM per day, the SMS charges will be as per the plan or 50 paise per SMS whichever is
more.
For the customers who have subscribed to any volume based SMS STVs(prepaid), upto 100 SMS per SIM per
day will be free and beyond that the SMS charges will be as per the plan or 50 paise per SMS whichever is
more.
COMBO STVs on regular basis [Not forming part the above groups]
Sl.No.
Denomination of
Combo STV
Details
Validity
111
20 days
222
40 days
333
60 days
555
90 days
Index
Denominations of TUs
MRP(incl.of S.Tax)
10
20
30
40
50
55
60
70
80
90
100
110
120
130
140
150
160
170
180
190
200
210
220
230
240
250
260
270
280
USAGE VALUE
(MRP - 12.36%
Service TaxProcessing fee*+
Bonus usage
value)
7.90
15.80
23.70
32.60
41.50
45.95
50.40
59.30
68.20
77.10
86.00
94.90
103.80
112.70
121.60
130.50
139.40
148.30
157.20
166.10
175.00
183.90
192.80
201.70
210.60
219.50
228.40
237.30
246.20
Denominations of TUs
MRP(incl.of S.Tax)
USAGE VALUE
(MRP - 12.36% Service
Tax-Processing fee*+
Bonus usage value)
290
300
310
320
330
340
350
360
370
380
390
400
410
420
430
440
450
460
470
480
490
500
510
520
530
540
550
560
570
255.10
264.00
272.90
281.80
290.70
299.60
308.50
317.40
326.30
335.20
344.10
353.00
361.90
370.80
379.70
388.60
397.50
406.40
415.30
424.20
433.10
442.00
450.90
459.80
468.70
477.60
486.50
495.40
504.30
580
590
600
610
620
630
640
650
660
670
680
690
700
710
720
730
740
750
760
770
780
790
800
810
820
830
840
850
860
870
880
890
900
910
920
930
940
950
960
513.20
522.10
531.00
539.90
548.80
557.70
566.60
575.50
584.40
593.30
602.20
611.10
620.00
628.90
637.80
646.70
655.60
664.50
673.40
682.30
691.20
700.10
709.00
717.90
726.80
735.70
744.60
753.50
762.40
771.30
780.20
789.10
798.00
806.90
815.80
824.70
833.60
842.50
851.40
970
980
990
1000
1010
1020
1030
1040
1050
1060
1070
1080
1090
1100
3300
5500
860.30
869.20
878.10
887.00
895.90
904.80
913.70
922.60
931.50
940.40
949.30
958.20
967.10
976.00
3500
6000
*Processing fee not exceeding ten percent of maximum retail price of top up voucher or three rupees,
whichever is less, levied towards administrative cost for each top up voucher.
Index
Sl.
No.
1
2
3
4
5
6
7
8
9
Description
Plans eligible to
form CUG
CUG validity
Rent for the month
(whole /part )
Voice call tariff
within
CUG(Within
HPLMN only)
SMS within CUG
Tariff
VOICE/SMS/
GPRS( outside
CUG) anywhere
Roaming charges
Friends & Family
Recharge
coupons/topup
Prepaid CUG
Group II
(size 26&Above )
RS 60
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
As per plan
STV Voice/GPRS/
SMS
Allowed
(CUG voice calls are also
charged from Free
minutes.)
Allowed
(CUG voice calls are also
charged from Free
minutes.)
Migration to any
plan
Allowed
Allowed
10
11
5. If any of the group members is not having sufficient balance in his account, for advance rent for that
month, system will wait for the next 3 consecutive days for at least the amount equal to the rental
component. If deduction is not possible, the customer group id will be removed on 04 of the current
month.
Re-Admission of ex-CUG Number (who is deleted due to rental failure)
if the SMS request is originated from ex-CUG Customer himself using the following syntax.
READMIT<space>CUG_ID to 53733
On receipt of the SMS, validation will be done for the number and the CUG Group ID. If they are
correct and if the customer is having sufficient balance, number will be readmitted into the CUG Group
after deducting the rent for the CUG group for that month.
SMS will be sent to the Customer regarding re-admission Your mobile number is readmitted in the
CUG group with ID Number
If the validation fails, then also a suitable SMS will be sent to the customer.
6.CUG group size shall be checked at the end of the month. Accordingly the rent will be deducted, on
next day (i.e 1st day of subsequent month)
7. If a new customer joins the group, he will be charged upfront acc. to the size of the group he has
joined. If there is any change in the group size from group1 to group2 because of his addition, the rent
will be deducted for the new customer only as per the changed group size. The new group size CUG rent
is applicable for rest of the subs in the group only from the next calendar month
8. Procedure for Deletion of a CUG member
For deletion of a number from the CUG Group, the subscriber has to be initiated the SMS The syntax
for this is
DEL<space>CUG_ID to 53733 cug to be removed at the end of the current month for the requested subscriber.
9. Rent for CUG service will be calendar based irrespective of the enrolling date.
10. NO NEGATIVE balance is allowed for these CUG numbers.
11. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no free
calls are allowed within CUG.
Note:
1. All the customers in CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so
that sufficient balance of talk value is available for extension on monthly basis
2.Tamilnadu and Chennai Customers can join in the same CUG
Index
Index
GSM PCO
181.32
18.68
200
50
7
Call Charges(Inclusive
of S. Tax)
Pulse in sec.
All Intra Circle Calls
All Inter Circle Calls
ISD calls (Charge per
minute)
SMS
a) Local/National
b) International
60
60
Rs. per
minute
1.00
1.00
Pulse in sec.
60
60
1.00
1.00
NA
1.00
5.00
1.00
5.00
As per existing tariff(prepaid)
Talk
Value(incl.
of ST &
Cess) in
Rs.
Validity
(Days)
Return on
Investment
for PCO
Operator
210
300
15
42.86%
345
500
30
44.93%
660
1000
45
51.52%
1920
3000
45
56.25%
3050
5000
45
63.93%
5800
10000
60
72.41%
5670
9000
100
58.73%
Index
1.4 Validity Vouchers for GSM PCOs :
Validity in
days
Discount
150.00
30
Nil
400.00
90
Nil
Particular
Sale Price* of GSM FWP Handset
excluding SIM
Amount
Rs. 2100/-
Uniform Grace period of 15 days is allowed for all value of cards. No additional grace
period is allowed. No outgoing call is allowed during the grace period. The unutilized
balance amount in the previous card can be carried forward in case of renewal within the
grace period, otherwise it shall lapse.
The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill
printing mechanism or GSM Terminal at his own cost.
SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and
authorized dealer i.e. Franchisee/BA/DSA.
The GSM PCOs can be allowed to any person as per the existing terms and conditions for
Landline PCOs.
No security deposit in the form of cash/Bank guarantee etc. is required to be taken in the
case of Prepaid GSM PCOs.
No service charge is allowed for intra circle calls. However for inter circle calls,
considering stiff competition; the charging of service charge is not mandatory.
The GSM based PCO holder will be allowed to move anywhere within the Licensed Service
area. However, roaming facility should be barred.
It may be made mandatory for such PCO holder to ensure BSNL branding prominently at
the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL
branding on both sides and top of the Van.
Index
Index
Sl. No.
Particulars
Tariff
Normal
SIM
USIM
20
59
Validity in days
A postpaid data plan customer can take any voice plan also. FMC of voice plan will be added to the FMC of data
plan
140
225
501
901
1711
75
666
1 GB
2 GB
5 GB
10 GB
20 GB
500 MB
7 GB
0.01
0.01
0.01
0.01
0.01
0.01
0.01
*The data usage charges for BSNL Stream after free usage will be Rs.0.25/MB
UNLIMITED ADD-ON DATA PLANS [W.E.F. 01.08.2014]
Fixed Monthly Charge
Sl.No.
Plan
(Service Tax Extra)
UNLIMITED
1
Rs.240
DATA 240
UNLIMITED
2
Rs.340
DATA 340
Free Usage
Per Month in GB
Unlimited
Unlimited
Additional Tariff
Details
Speed 80 Kbps
after 1GB
Speed 80 Kbps
after 2GB
Particulars
Call Charges
Voice Call
Local- On-net
Local - Off-net
STD - On-net
STD- Off-net
Video Call
Local-Video calls
STD - Video calls
ISD Calls in Rs./Min
P2P SMS
Local
National
International
National Roaming
Voice - Local Outgoing
Voice - STD Outgoing
Voice Call - Incoming
Video Call - Local Outgoing
Video Call - STD Outgoing
Video call - Incoming
Local/National SMS (Rs./SMS)
International SMS (Rs./SMS)
Data usage charges
All other charges not covered above
Postpaid Plan99
Rs./Min
0.70
0.70
0.90
0.90
0.70
1.00
Rs./SMS
1.00
1.00
5.00
Rs./Min
1.00
1.00
0.75
1.50
1.50
1.00
1.00
5.00
As per data plan
Postpaid plan 99
A discount of 10% on FMC of all 3G postpaid data plan is offered to Government Employees/ Retired
Govenment Employee (Central Government/ State Government/ PSUs) both existing / new connection after
verifying the credential of the officer. The above 10% discount can not be clubbed with any other special
discount/concession.
Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address
@ Rs. 250/- per month .
BSNL allows usage of any voice plan combined with any 3G Data plans for Postpaid customers
All 3G Data plans are allowed for all voice plans in postpaid services
Hence all customers in postpaid voice plan can take any 3G postpaid data plan available, on the same
number, The call per SMS and other charges (except data charges) will be as per the voice plan. FMC of
data plan will be added to the FMC of voice plan
Similarly a postpaid data plan customer can take any voice plan on the same number and the freebies of
both data plan and voice plan will be available to the customer. FMC of voice plan will be added to the
FMC of data plan
If any existing data plan customer / any new customer prefers to have only data plan, he will be provided
with a data plan chosen by him with basic default voice plan 99 and no FMC of the voice plan is levied
and no freebies for the voice plan is given. But the freebies with respect to the chosen data plans are
allowed.
Existing Post paid customers in post paid plans/post paid data plans: Customer has to give a request in
writing for change of plan required. Customer has to pay the advance payment as per the chosen plan.
Index
Index
Sl.
No.
Particulars
1
2
3
4
5
Tariff
Normal SIM
20
0
7
Nil
USIM
59
0
7
Nil
Details
SIM
Rs. 94
500 MB
Validity of Freebies
Applicability
Base Voice Tariff Plan
VAT 5%
80
100
125
DPV3299
DPV-2299
DPV-1251
Rs.3,299
Rs.2,299
Rs.1,251
30GB for
18GB for 12
9GB for 12
12
months
months
months
One year. Further extension of validity, through
same plan voucher
Through C- Top-Up
For data plans with and without sale of BSNL Data
Card or any of the BSNL bundled Data Card
Prepaid Minute Plan
Since the Plan is independent of these Data Plan vouchers, after the validity the customer can use any
one of the above Data Plan Voucher for activation through C-Top-Up and then the Free Data usage
pertaining to the chosen DPV will be given to the customer.
All the DPVs will be configured in CTOPUP only.
During the validity, customers are allowed to use Data STVs which are currently on offer.
For the purpose of extending the validity, customer can choose any one of the above Data Plan
Voucher only and Un-utilized Free Data Usage - if any, will be carried forward in the case of
recharge during the validity period. However, Un-utilized Free Data Usage if any, will be nullified
beyond validity.
These three new data Plan Vouchers can be directly applied under unified plan for activation, after
making first call.
Migration from other plans to these three new Data plans is permitted w.e.f. 27.07.2013
Migration from these three data plans to other plans is not allowed.
The customer profile in the new unified Data STVs will be 3G with no speed
restriction.
Unified Data - Special Tariff Vouchers. Activation through SMS as well as through
CTOUP Voucher (Thru CTOP-UP only)
MRP of
Data STV
in Rs.
(incl. of
Serv. Tax)
Total bundled
free Usage in
MB /GB
Validity (in
days including
the day of
activation)
Data Charges
after free usage
SMS keyword
to be sent to 53733
14
100MB
2p/10KB
DATA14
35
240MB
2p/10KB
DATA35
78
500MB
15
2p/10KB
DATA78
96
650MB
21
2p/10KB
DATA96
139
1GB
21
2p/10KB
DATA 139
155
1GB
30
2p/10KB
DATA155
253
2GB
30
2p/10KB
DATA 253
561
5GB
30
2p/10KB
DATA 561
C 601
o
m 821
b 1011
o
3000MB
90
2p/10KB
DATA601
7GB
60
2p/10KB
DATA821
10GB
30
2p/10KB
DATA 1011
3302
30000MB
90
2p/10KB
DATA3302
1949
20GB
60
2p/10KB
DATA1949
3
G
D
a
t
a
1.To know the 3G DATA Usage from same number : Send SMS DATA3G to 53733 [Toll free]
2.To know the 3G DATA Usage from any number: Send SMS DATA3G<space><Mobilenumber>
to 9442253733 [Chargeable].
MRP
Inclusive of
Service Tax
Channels
30 days
Rs.178/-
1GB
50+ Channels
30 days
Rs.182/-
STV211
1GB
150+ Channels
21 days
Rs.211/-
STV82
500 MB
100+ Channels
15 days
Rs.82/-
No. of TV
Channels
FREE
Offer
No.
(Internet Plus
TV) STV
STV178
1GB
70
STV182
Free Data
Channel List:
Channel
Genre
Language
Raj News
News
Tamil
Entertainment
Tamil
News
Telugu
Vissa TV
News
Telugu
News
Malayalam
Music
Malayalam
Care World
Lifestyle
English
Music
Kannada
News
Kannada
10
ETV Telugu
Entertainment
Telugu
11
ETV Kannada
Entertainment
Kannada
12
ETV 2 Telugu
News
Telugu
13
Zee Kannada
Entertainment
Kannada
14
Zee Telugu
Entertainment
Telugu
15
History
Entertainment
English
16
Ten Action
Sports
English
17
Ten Sports
Sports
English
18
Ten Cricket
Sports
English
19
Zee Studio
Movies
English
20
Zee Caf
Entertainment
English
21
Zee Tamil
Entertainment
Tamil
22
Zee Business
News
English
23
Zee Trendz
Fashion
English
24
Pogo
Kids
English
25
Cartoon Network
Kids
English
26
Times Now
News
English
27
Bikini.com
Fashion
English
28
Model TV
Fashion
English
29
Cinecurry Tamil
Movies
Tamil
30
Juke Box TV
Music
English
31
Video Fashion TV
Fashion
English
32
Ooh La La TV
Fashion
English
33
Cinecurry Telugu
Movies
Telugu
34
Spicy Curry
Movies
Malayalam
35
Alive
Lifestyle
English
36
Sharanam Ayyapa
Devotional
37
Cinecurry Kannada
Movies
Kannada
38
Movies
Malayalam
39
Superstar Rajini
Movies
Tamil
40
Chiru TV
Movies
Telugu
41
Gliterzz TV
Fashion
English
42
Kitakitalu
Entertainment
Telugu
43
Hollywood Now
Movies
English
44
Lifestyle
English
45
South Masala
Entertainment
46
Catwalk
Fashion
English
47
Illayaraja TV
Entertainment
Tamil, Telugu
48
Eyecandy TV
Fashion
English
49
Bollywood Blockbuster
Movies
Hindi
50
Devotional
Hindi
51
Om Namah Shiva
Devotional
Hindi
52
Cinecurry Hot
Movies
Hindi
53
Big B TV
Movies
Hindi
54
Fida
Music
Hindi
55
Fultoo Comedy
Entertainment
Hindi
56
Love TV
Entertainment
Hindi
57
Juicy TV
Hot
Hindi
58
DD Sports
Sports
Hindi
59
Music India
Music
Hindi
60
UTV Stars
Entertainment
Hindi
61
UTV Bindass
Entertainment
Hindi
62
UTV Movies
Movies
Hindi
63
B4U Movies
Movies
Hindi
64
B4U Music
Music
Hindi
65
India TV
News
Hindi
66
Zee TV
Entertainment
Hindi
67
Colors
Entertainment
Hindi
68
MTV
Music
Hindi
69
Sony TV
Entertainment
Hindi
70
Zoom
Movies
Hindi
Category
Channels Name
Aajtak
NDTV India
CNN
News
Times Now
NDTV Profit
NDTV24X7
Headlines Today
News9
Star Vijay
10
Sun TV
11
Raj TV
12
Jaya TV
13
Jaya Max
14
Vasanth TV
15
Makkal TV
16
17
ETV Telugu
18
19
Regional
Entertainment
Gemini TV
Maa TV
20
Vissa TV
21
Asianet
22
Surya TV
23
Kairali TV
24
Jaihind TV
25
Jeevan TV
26
Suvarna TV
27
ETV Kannada
28
Udaya TV
29
ETV2
30
Gemini News
31
TV9 Telugu
32
TV1
33
Manorama News
Regional News
34
Sun News
35
Jaya Plus
36
Raj News
37
Udaya News
38
TV9 Kannada
39
Star Plus HD
40
Entertainment
Colors
41
Sony TV
42
Zoom
43
Gemini Music
44
MUSIC
Maa Music
45
Sun Music
46
Raj Musix
47
Udaya Music
48
49
Kiran TV
50
Tarang Music
51
J-Movies
Movies
Udaya Movies
52
KIDS
53
Cartoon Network
AAJTAK
NW
Hindi
DDNATIONAL
GEC
Hindi
NDTVINDIA
NW
Hindi
SONY
GEC
Hindi
NEWSNATION
NW
Hindi
IBN7
NW
Hindi
STARPLUS
GEC
Hindi
COLORS
GEC
Hindi
ORISSA
REG
Oriya
10
B4UMUSIC
MU
Hindi
11
LIFEOK
GEC
Hindi
12
SAB
GEC
Hindi
13
AAJTAKTEZ
NW
Hindi
14
N24
NW
Hindi
15
ZOOM
Hindi
16
MAHUAA
Bhojpuri
17
ETVTELUGU
Bollywood
GECREG
GECREG
18
INDIANEWS
NW
Hindi
19
TV9TELUGU
NW- REG
Telugu
20
CNBCAWAZ
NW
Hindi
21
IBNLOKMAT
NW
Marathi
22
TIMESNOW
NW
English
23
INDIATV
NW
Hindi
24
E24
Bollywood
Hindi
25
STARUTSAV
GEC
Hindi
26
TV9KANNADA
REG NW
Kannada
27
SUNTV
REG
Tamil
28
REPORTERTV
NW
Malayalam
29
MAAMUSIC
MU- REG
Telugu
30
ADITYATV
REG
Tamil
31
9XT
MU
Punjabi
32
CN
Hindi
33
STARJALSHA
CLD
GECREG
Telugu
Bengali
34
ETVRAJASTHAN
ASIANET
NW
GECREG
GECREG
35
MAATV
36
Hindi
Malayalam
37
UDAYAMOVIES
REG
Kannada
38
NDTV24
NW
English
39
GEMINITV
GEC-REG
Telugu
40
GEMINIMOVIES
REG
Telugu
41
KIRANTV
REG
Malayalam
42
DELHIAAJTAK
Hindi
43
ETVKANNADA
NW
GECREG
Kannada
44
TV9GUJRATI
NW- REG
Gujrati
45
DDNEWS
NW
Hindi
46
SURYATV
REG
Malayalam
47
CNBCTV18
NW
English
48
ETVBIHAR
NW
Hindi
49
AASTHA
REL
Hindi
50
MH1
MU
Punjabi
51
KASTURI
GEC-REG
Kannada
52
MAHUAANEWS
NW- REG
Bhojpuri
53
NEWSEXPRESS
Hindi
54
RAJPLUS
NW
GECREG
Tamil
55
GEMINICOMEDY
REG
Telugu
56
RUPASIBANGLA
Bengali
57
STARVIJAY
NW- REG
GECREG
Malayalam
58
UDAYATV
REG
Kannada
59
SONYMIX
Hindi
60
ANJANTV
MU
GECREG
61
KAIRALIWE
62
Telugu
Bhojpuri
Malayalam
STARPRAVAH
NW- REG
GECREG
63
MAAMOVIE
REG MV
Telugu
64
DDINDIA
Hindi
65
DDBANGLA
NW
GECREG
Bengali
66
TV1
NW REG
Telugu
67
SHRADHA
Hindi
68
RAJTV
REL
GECREG
Tamil
69
KTV
REG
Tamil
70
ETVMP
NW
Hindi
71
INDIABIHAR
NW
Hindi
72
RAJMUSICKAND
MU-REG
Kannada
73
9XM
MU
Hindi
74
ETNOW
NW
English
75
UDAYAMUSIC
MU-REG
Kannada
Marathi
76
ETVORIYA
GECREG
Oriya
77
SUNNEWS
NW- REG
Tamil
78
INDIARAJ
NW
Hindi
79
HTODAY
NW
English
80
UDAYACOMEDY
REG
Kannada
81
VTV
NW- REG
Gujrati
82
CHANNELV
MU
Hindi
83
INDIAUP
NW
Hindi
84
ETV2
NW- REG
Telugu
85
INDIAMP
Hindi
86
AAKASHBANGLA
NW
GECREG
87
SUNMUSIC
88
KAIRALIPEOPLE
89
Bengali
Malayalam
DDORIYA
MU-REG
GECREG
GECREG
Tamil
90
POGO
CLD
Hindi
91
ETVUP
Hindi
92
NETV
93
JEEVAN
NW
GECREG
GECREG
94
RAJMUSIC
95
Oriya
Assamese
Malayalam
MIMARATHI
MU- REG
GECREG
Tamil
Marathi
96
NICK
CLD
HIndi
97
ASIANETNEWS
NW- REG
Malayalam
98
VASANTH
REG
Tamil
99
NDTVGOODTIMES
INFO
English
100
GEMININEWS
NW- REG
Telugu
101
BBCW
NW
English
102
DDMALYAYAM
NW- REG
Malayalam
103
MTUNES
MU
Hindi
104
SUVARNANEWS
REG NW
Malayalam
105
NDTVPROFIT
English
106
ETVBANGLA
NW
GECREG
Bengali
107
GEMINIMUSIC
MU-REG
Telugu
108
SONIC
CLD
Hindi
109
NEWS9
English
110
ETVMARATHI
NW
GECREG
Marathi
111
MTV
MU
Hindi
112
NEWSBANGLA
Bengali
113
RAJVISSA
NW REG
GECREG
114
HISTORY
INFO
English
115
MAKKAL
REG
Tamil
116
HELP_231013
CLD
Hindi/English
117
CHANNEL10
NW- REG
Bengali
Telugu
118
DIVYA
REL
Hindi
119
TV9MUMBAI
NW
Marathi
120
UDAYANEWS
NW- REG
Kannada
121
DARSHAN
Hindi
122
ETVGUJARATI
REL
GECREG
Gujrati
123
MAHUAKHABHAR
NW- REG
Bengali
124
PLANETM
MV
Bengali
125
SAAM
NW- REG
Marathi
126
INDIAHARYANA
NW
Hindi
127
NICKJUNIOR
CLD
Hindi
128
CHUTTITV
CLD
Tamil
129
RAJNEWS24
NW- REG
Tamil
130
NEWSX
English
131
DDMARATHI
NW
GECREG
Marathi
132
CNNIBN
NW
English
133
CNN
NW
English
134
NEPAL1
Nepali
135
DDNE
GE-REG
GECREG
Assamese
136
ETVURDU
GEC
Urdu
137
PRARTHANA
REL
Oriya
138
DHOOM
REG-MU
Bengali
139
CHINTUTV
CLD
Tamil
140
KUSHITV
CLD
Telugu
141
NETVHIFI
Assamese
142
MAAGOLD
REG
GECREG
143
PRAGYA
REL
Hindi
144
NEXGTV
HELP
English/Hindi
145
MUSIC XPRESS
Hindi
146
ASIANETPLUS
MU
GECREG
Malayalam
147
RAJYASABHA
NW
Hindi
148
LOKSABHA
NW
Hindi
149
TARANG
MU- REG
Oriya
150
GOD
REL
English
151
DISHATV
Hindi
152
GETPUNJABI
REL
GECREG
Punjabi
153
INDIAVISION
NW- REG
Malayalam
Telugu
Channel Name
Category
Yuva TV
Political News
Sristi 35 MM
Devotional
Shagun TV
Matrimonial
Satya TV
Devotional
Regional News
Prime News
News
Pragya
Hindi Spiritual
Peace Of Mind TV
Spiritual
Regional Bengali
10
NE Bangla
Regional Bengali
11
Ne Hi Fi TV
Regional
12
Ne TV
Regional
13
Divya
Devotional
14
Focus TV
English Entertainment
15
Hamar Tv
Regional
16
HY TV
Regional
17
Kashish News
Regional News
18
Mahua Khabar
Regional News
19
Mahua News
Regional News
20
Mahua
Regional
21
CNN
English
22
9X JALWA
Music
23
9X JHAKAAS
Music
24
9XM
Music
25
9XM TASHAN
Music
26
MANGALMAY
Devotional
27
NEWS 24
News
28
E 24
News
29
DARSHAN-24
Devotional
30
NEWS EXPRESS
News
31
BBC WORLD
News
32
DD LOKSABHA
News
33
DD NATIONAL
GEC
34
DD NEWS
News
35
DD PUNJABI
Regional Entertainment
36
DD URDU
Regional Entertainment
37
GET PUNJABI
Regional Entertainment
38
AAJ TAK
News
39
HEADLINES TODAY
News
40
News
41
TEZ AAJTAK
News
42
NDTV-24X7
News
43
NDTV-GOOD TIMES
Lifestyle
44
NDTV-INDIA
News
45
NDTV-PROFIT
News
46
OTV
Regional Entertainment
47
OTV PARATHANA
Devotional
48
OTV TARANG
Devotional
49
RAJ PARIWAAR
Regional Entertainment
50
News
51
News
52
Music
53
Music
54
SAHARA FILMY
Movies
55
SAHARA ONE
Entertainment
56
SRISTI TV
Devotional
57
TAAZA TV
News
58
ET NOW
News
59
TIMES NOW
News
60
ZOOM
Entertainment
61
CARTOON NETWORK
Kids Entertainment
62
POGO
Kids Entertainment
63
FOOD FOOD
Cooking
64
Disha TV
Devotional
65
Care India
Wellness
66
India News UP
News
67
News
68
News
69
NewsX
News
70
India News
News
71
News
72
India News MP
News
73
BIG Magic
Entertainment
74
BIG Thrill
Entertainment
75
Mad Tv
Entertainment
76
Scream Tv
Movies
77
Joke Tv
Humor
78
Cocktail Tv
Cooking
79
Pretty Tv
F&Lifestyle
80
Travel Tv
Travel
81
149 Fitness Tv
Fitness
82
How To Tv
Entertainment
83
Short Movie Tv
Movies
84
Cooking Tv
Cooking
85
Gong Tv
Cartoons
86
People Tv
Entertainment
87
Gaming Tv
Gaming
88
Street Tv
89
Cartoons Tv
Cartoons
90
ZeBest Tv
Entertainment
91
Dance Tv
92
Islam Tv
Devotional
93
Xtrem Sport Tv
Sports
94
Red Line Tv
Sports
95
Riders Match Tv
Sports
96
Fight Tv
Action
97
DJ Tv
98
Chica Tv
Lifestyle Glamor
99
Beauty Tv
Lifestyle Glamor
100
Bikini Tv
Lifestyle Glamor
101
Tropical TV
Lifestyle Glamor
102
Lingerie
Lifestyle Glamor
103
Japanese Idols
Lifestyle Glamor
104
Sizzling Beauties
Lifestyle Glamor
Index
Clarity of Call
Strong Network coverage
Reach us Anytime Anywhere
UMS / Voice Mail
SMS (Short Messaging Service)
Index
Sl
No.
Particulars/services
CDMA
RUIM
Prepaid
General
plan
option I
Rs.40/-
5
6
8
9
a)
b)
Rs.40/-
SIM/Account Validity
Tariff Validity
(initial/promotional/base
HAPPY HOURS
Pulse rate
Call charges Rs./min
On net
Off net
Local
Mobile/Fixed
STD
--
On net
NIL
Circle Plan
CDMA
Prepaid
General Plan
900 Option I
CDMA
Prepaid
Recovered
IFWT 500
Rs.40/-
Rs.40/-
Rs.85/-
Rs.900 +
VAT (5%)
Rs.985/-
500 +
VAT(5%)
Rs.565/-
Rs.100/month
for 5 months
for On-net
calls
--
180 days
180 days
180 days
NIL
60 sec
0.45
0.60
On net/Off net
0.45/0.60
0.45
BSNL Local
Calls during
8PM to10PM
@ 10 ps./min.
sec
1 Ps./ 2Sec
1 Ps./Sec
On net/Off net
1 Ps./ 2Sec / 1
Ps./Sec
1 Ps./ 2Sec
Off net
0.60
On net/Off net
Mobile/Fixed
c)
d)
ISD
SMS
Local
National
International
Charges
Local outgoing
while
STD outgoing
10 RoamingIncoming
National in
( Rs./Min) SMS(Local/STD/ISD)
Recharge
/other
11
condition,
if any
0.45/0.60
Refer ISD Tariff table
0.50
0.60
5.00
On net/Off net
0.50/0.60
0.70/0.80
0.60
( 0.60 /0.60/ 5.00 )
1 Ps./Sec
On net/Off net
0.45/0.60
0.50
0.60
5.00
On net/Off net
0.50/0.60
0.70/0.80
0.60
( 0.60 /0.60/
5.00 )
PV Rs.41/- for
Plan extension
for 180 days .
Freebies - 3000
secs. Local
On-net, 15MB
Data(to be
utilized during
1st month)
NB : Use Plan vouchers for plan continuation after 6 months, All CDMA prepaid plans can be changed
to JOY plan by using 41 Recharge. Plan voucher 20 can be activated by dialling just *789*2000#
Index
No freebies
are given
The security deposit shall remain with BSNL as IFWT/FWT to be owned and maintained by BSNL.
Upon conversion of number to prepaid, the customer may be suitably informed about the conversion
Lifetime plans will not be offered to new customers but the existing customers will Continue in the Lifetime plan
with the Minimum Top up for Rs.200 every six months.
Friends and Family plan in CDMA Services: In Friends and Family plan, the customer can talk to
5 F&F number at lower tariff than the normal tariff with some monthly subscription charges with the
following
terms and conditions:-
Particulars
Sl.No
1
2
3
4
Tariff in Rs.
20
10
30
0.20
0.40
As per General plan
Validity
30 days
90 days
90 days
30 days
The free data usage offered with the above STVs will also be allowed while in National Roaming.
Mode of extension of validity in different plan of CDMA Prepaid service:
Plan Type
Validity Mode
Max mode
Normal Plan
Max mode: In the event of any recharge, the existing remaining days of validity or validity available with
new recharge whichever is more will prevail in the validity account
Conditions
Effective validity
*789*2000#
(Amount in paise)
S. No
Particulars
Voicemail facility
Monthly Access
Charges in Rs.
Nil
Rs. 50
Per minute charges for accessing UMS on short Code 17000 from CDMA phone
3
4
5
60 Sec
60 Sec
Rs. 0.30/Min
Rs. 0.30/Min
Normal call rate from visited LSA to home UMS Zone as pre
tariff plan selected
Resale of recovered IFWT (with inbuilt battery) will be offered at a reduced sale
price of Rs.500 (sales tax extra)
Index
Index
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
10
7.9
480
424.2
950
1140
1420
1704
1890
2268
20
15.8
490
433.1
960
1152
1430
1716
1900
2280
30
23.7
500
600
970
1164
1440
1728
1910
2292
40
32.6
510
612
980
1176
1450
1740
1920
2304
50
41.5
520
624
990
1188
1460
1752
1930
2316
60
50.4
530
636
1000
1200
1470
1764
1940
2328
70
59.3
540
648
1010
1212
1480
1776
1950
2340
80
68.2
550
660
1020
1224
1490
1788
1960
2352
90
77.1
560
672
1030
1236
1500
1800
1970
2364
100
86
570
684
1040
1248
1510
1812
1980
2376
110
94.9
580
696
1050
1260
1520
1824
1990
2388
120
103.8
590
708
1060
1272
1530
1836
2000
2600
130
112.7
600
720
1070
1284
1540
1848
2010
2613
140
121.6
610
732
1080
1296
1550
1860
2020
2626
150
130.5
620
744
1090
1308
1560
1872
2030
2639
160
139.4
630
756
1100
1320
1570
1884
2040
2652
170
148.3
640
768
1110
1332
1580
1896
2050
2665
180
157.2
650
780
1120
1344
1590
1908
2060
2678
190
166.1
660
792
1130
1356
1600
1920
2070
2691
200
175
670
804
1140
1368
1610
1932
2080
2704
210
183.9
680
816
1150
1380
1620
1944
2090
2717
220
192.8
690
828
1160
1392
1630
1956
2100
2730
230
201.7
700
840
1170
1404
1640
1968
2110
2743
240
210.6
710
852
1180
1416
1650
1980
2120
2756
250
219.5
720
864
1190
1428
1660
1992
2130
2769
260
228.4
730
876
1200
1440
1670
2004
2140
2782
270
237.3
740
888
1210
1452
1680
2016
2150
2795
280
246.2
750
900
1220
1464
1690
2028
2160
2808
290
255.1
760
912
1230
1476
1700
2040
2170
2821
300
264
770
924
1240
1488
1710
2052
2180
2834
310
272.9
780
936
1250
1500
1720
2064
2190
2847
320
281.8
790
948
1260
1512
1730
2076
2200
2860
330
290.7
800
960
1270
1524
1740
2088
2210
2873
340
299.6
810
972
1280
1536
1750
2100
2220
2886
350
308.5
820
984
1290
1548
1760
2112
2230
2899
360
317.4
830
996
1300
1560
1770
2124
2240
2912
370
326.3
840
1008
1310
1572
1780
2136
2250
2925
380
335.2
850
1020
1320
1584
1790
2148
2260
2938
390
344.1
860
1032
1330
1596
1800
2160
2270
2951
400
353
870
1044
1340
1608
1810
2172
2280
2964
410
361.9
880
1056
1350
1620
1820
2184
2290
2977
420
370.8
890
1068
1360
1632
1830
2196
2300
2990
430
379.7
900
1080
1370
1644
1840
2208
2310
3003
440
388.6
910
1092
1380
1656
1850
2220
2320
3016
450
397.5
920
1104
1390
1668
1860
2232
2330
3029
460
406.4
930
1116
1400
1680
1870
2244
2340
3042
470
415.3
940
1128
1410
1692
1880
2256
2350
3055
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
2360
3068
2840
3692
3320
4316
3800
4940
4280
5564
2370
3081
2850
3705
3330
4329
3810
4953
4290
5577
2380
3094
2860
3718
3340
4342
3820
4966
4300
5590
2390
3107
2870
3731
3350
4355
3830
4979
4310
5603
2400
3120
2880
3744
3360
4368
3840
4992
4320
5616
2410
3133
2890
3757
3370
4381
3850
5005
4330
5629
2420
3146
2900
3770
3380
4394
3860
5018
4340
5642
2430
3159
2910
3783
3390
4407
3870
5031
4350
5655
2440
3172
2920
3796
3400
4420
3880
5044
4360
5668
2450
3185
2930
3809
3410
4433
3890
5057
4370
5681
2460
3198
2940
3822
3420
4446
3900
5070
4380
5694
2470
3211
2950
3835
3430
4459
3910
5083
4390
5707
2480
3224
2960
3848
3440
4472
3920
5096
4400
5720
2490
3237
2970
3861
3450
4485
3930
5109
4410
5733
2500
3250
2980
3874
3460
4498
3940
5122
4420
5746
2510
3263
2990
3887
3470
4511
3950
5135
4430
5759
2520
3276
3000
3900
3480
4524
3960
5148
4440
5772
2530
3289
3010
3913
3490
4537
3970
5161
4450
5785
2540
3302
3020
3926
3500
4550
3980
5174
4460
5798
2550
3315
3030
3939
3510
4563
3990
5187
4470
5811
2560
3328
3040
3952
3520
4576
4000
5200
4480
5824
2570
3341
3050
3965
3530
4589
4010
5213
4490
5837
2580
3354
3060
3978
3540
4602
4020
5226
4500
5850
2590
3367
3070
3991
3550
4615
4030
5239
4510
5863
2600
3380
3080
4004
3560
4628
4040
5252
4520
5876
2610
3393
3090
4017
3570
4641
4050
5265
4530
5889
2620
3406
3100
4030
3580
4654
4060
5278
4540
5902
2630
3419
3110
4043
3590
4667
4070
5291
4550
5915
2640
3432
3120
4056
3600
4680
4080
5304
4560
5928
2650
2660
3445
3458
3130
3140
4069
4082
3610
3620
4693
4706
4090
4100
5317
5330
4570
4580
5941
5954
2670
3471
3150
4095
3630
4719
4110
5343
4590
5967
2680
3484
3160
4108
3640
4732
4120
5356
4600
5980
2690
3497
3170
4121
3650
4745
4130
5369
4610
5993
2700
3510
3180
4134
3660
4758
4140
5382
4620
6006
2710
3523
3190
4147
3670
4771
4150
5395
4630
6019
2720
3536
3200
4160
3680
4784
4160
5408
4640
6032
2730
3549
3210
4173
3690
4797
4170
5421
4650
6045
2740
3562
3220
4186
3700
4810
4180
5434
4660
6058
2750
3575
3230
4199
3710
4823
4190
5447
4670
6071
2760
3588
3240
4212
3720
4836
4200
5460
4680
6084
2770
3601
3250
4225
3730
4849
4210
5473
4690
6097
2780
3614
3260
4238
3740
4862
4220
5486
4700
6110
2790
3627
3270
4251
3750
4875
4230
5499
4710
6123
2800
3640
3280
4264
3760
4888
4240
5512
4720
6136
2810
3653
3290
4277
3770
4901
4250
5525
4730
6149
2820
3666
3300
4290
3780
4914
4260
5538
4740
6162
2830
3679
3310
4303
3790
4927
4270
5551
4750
6175
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
MRP Rs.
UV in Rs.
4760
6188
5240
6812
5720
7436
4770
6201
5250
6825
5730
7449
4780
6214
5260
6838
5740
7462
4790
6227
5270
6851
5750
7475
4800
6240
5280
6864
5760
7488
4810
6253
5290
6877
5770
7501
4820
6266
5300
6890
5780
7514
4830
6279
5310
6903
5790
7527
4840
6292
5320
6916
5800
7540
4850
6305
5330
6929
5810
7553
4860
6318
5340
6942
5820
7566
4870
6331
5350
6955
5830
7579
4880
6344
5360
6968
5840
7592
4890
6357
5370
6981
5850
7605
4900
6370
5380
6994
5860
7618
4910
6383
5390
7007
5870
7631
4920
6396
5400
7020
5880
7644
4930
6409
5410
7033
5890
7657
4940
6422
5420
7046
5900
7670
4950
6435
5430
7059
5910
7683
4960
6448
5440
7072
5920
7696
4970
6461
5450
7085
5930
7709
4980
6474
5460
7098
5940
7722
4990
6487
5470
7111
5950
7735
5000
6500
5480
7124
5960
7748
5010
6513
5490
7137
5970
7761
5020
6526
5500
7150
5980
7774
5030
6539
5510
7163
5990
7787
5040
6552
5520
7176
6000
7800
5050
6565
5530
7189
5060
6578
5540
7202
5070
6591
5550
7215
5080
6604
5560
7228
5090
6617
5570
7241
5100
6630
5580
7254
5110
6643
5590
7267
5120
6656
5600
7280
5130
6669
5610
7293
5140
6682
5620
7306
5150
6695
5630
7319
5160
6708
5640
7332
5170
6721
5650
7345
5180
6734
5660
7358
5190
6747
5670
7371
5200
6760
5680
7384
5210
6773
5690
7397
5220
6786
5700
7410
5230
6799
5710
7423
Index
Rs.
Validity
Local
Local
STD
STD
On-net
Off-net
On-net
Off-net
0.49
0.49
0.49
0.49
ALL @ 49
13
90 days
15
90 days
On-net @ 10ps/min
101
30 days
0.10
0.45
0.10
0.45
On-net @ 25
40
90 days
0.25
0.40
0.25
0.40
On-net @ 1ps/2sec
45
90 days 1ps/2sec
1ps/sec
1ps/2sec
1ps/sec
1.2ps/sec
21
1 day
Free
0.45
Free
0.45
131
7 days
Free
0.45
Free
0.45
241
15 days
Free
0.45
Free
0.45
Local Azadi
210
30 days
Free
0.45
0.30
0.45
STD Azadi
410
30 days
Free
0.45
Free
0.45
501
90 days
Free
0.45
0.30
0.45
SMS STVs
Particulars
MRP in Rs.
Validity
SMS Pack
31
30 days
Rs.0.12/SMS
Data STVs
Particulars
MRP in Rs.
Validity
170
30 days
285
30 days
6 GB EVDO Data
565
30 days
55
1 day
251
7 days
440
15 days
825
30 days
EVDO STVs can be activated through SMS & CDMA Prepaid WEB. For SMS activation Send STV(space)Amount to
53733. for Eg. To activate 200 STV. Send STV 200 to 53733.
Particulars
1 GB Free Usage
3.5 GB Free Usage
Data Cutter -Data usage @ 20Ps/MB
Unlimited internet @ 144kbps
Validity
30 days
90 days
90 days
30 days
Index
Index
Particulars
Charges
i.
ii.
Note: If customer A sends a voice SMS to customer B, the customer A shall be charged as if he has made a voice call to customer
B as per applicable voice tariff plan.
Price in Rs.
Level 1
2400
Level 2
1600
Level 3
800
Note: Normal tariff for SIM/Activation, Security Deposit (postpaid connection) etc will be charged extra on actual basis.
General
Gramin 75
ONE INDIA
Economy
Special
Special plus
Super
Premium
Sulabh
Plan 600
Plan 1200
Plan 2160
Plan 1000
Plan 1800
Applicability
Urban
Rural
Both
Both
Both
Both
Both
Both
Both
Rural
Urban
Urban
Rural
Urban
A.
Registration Charges *
500
500
500
500
500
500
500
500
500
500
500
500
500
500
B.
Local
500
500
500
500
500
500
500
500
500
500
500
500
500
500
Local+STD
500
500
500
500
500
500
500
500
500
500
500
500
500
500
Local+STD+ISD
2000
2000
2000
2000
2000
2000
2000
2000
2000
2000
2000
2000
2000
2000
Sl.
No.
Plan Name
C.
Advance payments
D.
Installation Chaqrges
300
300
300
300
300
300
300
300
300
300
300
300
300
300
500
500
500
500
500
500
500
500
500
500
500
500
500
500
600
1200
2160
1000
1800
12
12
24
12
12
E.
F.
G.
ONE INDIA
Economy
Special
Special plus
Super
Premium
Sulabh
Plan 600
Plan 1200
Plan 2160
Plan 1000
Plan 1800
120
NA
180
300
425
975
1450
2450
75
120
75
180
300
425
975
1450
2450
75
180
NA
180
300
425
975
1450
2450
99
180
NA
180
300
425
975
1450
2450
99
I.
50
75
50
225
400
1000
1500
3000
30
50
50
30
50
J.
1.2
1.1
0.9
0.8
1.2
0.8
1.2
1.2
1.2
1.1
0.9
0.8
1.2
0.8
Sl. No.
Gramin 75
Residential Subscribers
General
a)
Plan Name
General
Gramin 75
ONE INDIA
Economy
Special
Special plus
Super
Premium
Sulabh
Plan 600
Plan 1200
Plan 2160
Plan 1000
Plan 1800
Sl.No.
Fixed to Fixed/WLL
(less than 10 digit
number) (Own &
Other)
180
0.33
0.33
0.33
0.4
0.37
0.33
0.3
0.27
0.4
0.27
0.33
0.33
0.33
0.33
Fixed
to
Cellular/CDMA (10
digit number) Own
120
0.5
0.5
0.5
0.6
0.55
0.5
0.45
0.4
0.6
0.4
0.5
0.5
0.5
0.5
Fixed
to
Cellular/CDMA (10
digit number) Other
60
1.2
1.1
0.9
0.8
1.2
0.8
Fixed to Fixed/WLL
(less than 10 digit
number) (Own &
Other)
120
0.5
0.5
0.5
0.6
0.55
0.5
0.45
0.4
0.6
0.4
0.5
0.5
0.5
0.5
Fixed
to
Cellular/CDMA (10
digit number) Own
120
0.5
0.5
0.5
0.6
0.55
0.5
0.45
0.4
0.6
0.4
0.5
0.5
0.5
0.5
Fixed
to
Cellular/CDMA (10
digit number) Other
60
1.2
1.1
0.9
0.8
1.2
0.8
Fixed to Fixed/WLL
(less than 10 digit
number) (Own &
Other)
120
0.5
0.5
0.5
0.6
0.55
0.5
0.45
0.4
0.6
0.4
0.5
0.5
0.5
0.5
Fixed
to
Cellular/CDMA (10
digit number) (Own
& Other)
60
1.2
1.1
0.9
0.8
1.2
0.8
Plan Name
L.
M.
Rebates/Discounts
Nil
Nil
N.
Interest on Deposits
if any
N/A
N/A
N/A
N/A
SD
SD
N/A
N/A
P.
Adjustment
advance
Refunds
Q.
O.
Click Here
of
Call to
ISP(Pulse
s in
seconds)
R.
Pulse
in sec
.in all
Plans
excep
t One
India
Peak
450
9.6
9.6
8.8
7.2
6.4
9.6
6.4
9.6
9.6
Off-Peak
900
4.8
4.8
4.4
3.6
3.2
4.8
3.2
4.8
4.8
Special plus
Super
Premium
Sulabh
Plan 600
Plan 1200
Plan 2160
Plan 1000
Plan 1800
Urban
Rural
Both
Both
Both
Both
Both
Both
Both
Rural
Urban
Urban
Rural
Urba
n
100
200
78
200
300
425
975
1450
2450
163
77
120
110
117
170
200
254
132
254
300
425
975
1450
2450
228
120
174
164
171
224
300
308
186
308
313
425
975
1450
2450
292
163
228
218
224
278
400
372
250
361
377
425
975
1450
2450
357
206
281
271
278
331
500
437
315
415
441
426
975
1450
2450
421
249
335
325
332
385
1000
759
637
684
764
721
975
1450
2450
744
464
604
594
601
654
2000
1404
1282
1221
1409
1312
1380
1513
2450
1388
894
1141
1131
1138
1191
T.
Special
ONE INDIA
Minutes
Economy
Gramin 75
S.
General
T.Financial
implications
per month (in
Rs.) after
considering
service tax
Free
Free
NA
Change number
NA
NA
Nil
SIM Unlocking
NA
Call
waiting/forwarding/holding
Note:1. 1.1 The above Financial Implication has been worked out on minutes basis with following assumptions as
under: 1.1 Call Traffic on Landline assumed as under: (% in minutes)
Calls
LL/WLL***
Cell
LL
Cell/WLL***
Local Calls
47.00%
13.00%
0.00%
18.00%
7.00%
4.00%
6.00%
2.00%
0.00%
3.00%
For calculating financial implication service tax @ 12.36% has been considered
For calculating bill amount, ISD charges have not been considered
The Unit (MCU) rate and free calls has been considered as per Plan selected by the customer.
Under Annual/Biennial Plan, Financial implication has been calculated after considering the Lump-sum
charges divided by validity of plan.
Rural definition as per existing DOT policy will continue.
Unit call charges for Trunk calls will remain unchanged but for PCO including Local/STD/ISD PCO & VPT,
separate order has been issued.
Service charges for Trunk calls will remain unchanged.
There is a separate tariff for NCR region.
The fixed monthly charges etc for senior citizen and commercial subscriber will be same as applicable to
residential subscribers.
The outgoing calls from Sulabh connection are chargeable @ Rs. 1.20/Pulse and through ITC @
Rs.1.00/pulse.
With effect from 01.12.2006, fixed monthly charges will not be increased in all such cases where
exchange system capacity is going beyond 29999 lines irrespective of rural and urban areas.
Replacement of handset when damaged shall be on payment of cost of handset prevailing at the time of
replacement.
In all cases replacement of battery and other consumable will rest with customer.
* Only in cases where the connection is not available across the counter and the customer has to be kept
in waiting list.
** The security deposit can be increased in case of higher usage or default in payments, as in case of a
wired line connection.
# The average rate per min. has been calculated based on the unit rate for calls upto 300 MCU.
Tariff
Account Level
>>Voice Call
>>SMS
f) Other charges
As per GSM Postpaid Plan 225
* One bill will be generated for all the connections within the group.
* Same tariff will be applicable across all the group members.
* Customer can reduce his no. of connections. However at any point of time the
connections within the group shall not be less than two. Also there will be no change in the
Fixed Monthly Charges of Rs.499.
Index
Particulars
Sales price of data card in Rs.(Incl. of all Taxes)
Speed
3
4
5
6
a)
b)
NIC
Rs.1099
144
Kbps
Free
299
30
EVDO
Rs.1199
3.1
Mbps
Free
399
30
0.10
0.05
350
usage is
Particulars
Validity
EVDO
Particulars
1 GB EVDO Data
2 GB EVDO Data
5 GB EVDO Data
Unlimited EVDO Data
Validity
30 days
30 days
30 days
30 days
www.genext.bsnl.co.in/cdmaprepaid
Self-care portal helps you to check the status of number, usage details, do plan conversion,
activate STVs from your current account balance and add alternate SMS notification and more.
Particulars
Sale price of Data Card in Rs.
(Incl. of all tax)
Speed
Activation Charge
Charges applicable for rental
Fixed monthly charge for card
Security deposit (refundable)
NIC
EVDO
Rs.1099
Rs.1199
144 Kbps
Rs. 250
3.1 Mbps
Rs. 500
Rs.150
Rs.1000
Rs.200
Rs.1000
Fixed Monthly
charge
in Rs.
Rs.199
Rs.299
2.5 GB
EVDO
Rs.449
4.5 GB
EVDO
Rs.649
7 GB
EVDO
Rs.750
Unlimited
EVDO
Rs.250
NIC
SL No.
Applicability
1.5 GB
EVDO
Note:
Note:10% discount on FMC & usage for serving /retired BSNL Employees.
Index
WiMAX Service
Plans & Tariff details
WiMAX is a unique technology being deployed by BSNL for the first time in India. This technology
provides fixed as well as fully mobile high speed broadband connectivity along with roaming feature.
It provides users a thrilling Internet browsing experience.
Connecting to WiMAX :
BSNL offers large variety of Customer Premises Equipments (CPE) including Outdoor, Indoor and
USB dongles from which customers can choose as per their application requirements.
Indoor: Best suited for Home/Office users. Can be used in moving vehicle also
Outdoor: Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from
BTS
site.
Why should you choose BSNL WiMAX?
Superior Performance
Leased Lines
VPN Services
Indoor - CPE
Outdoor- CPE
Rs. 1500/- *
Rs 1500/- *
Rs.1000/-
Rs.1000/-
CPE charges and WiMAX BB Account Creation Charges will be collected in advance through Demand
Note through the local commercial system at the time of application for Prepaid WiMAX BB
connection.
In case of customer having his/her own CPE, only WiMAX BB Account Creation Charges will be
collected in advance through Demand Note through the local commercial system at the time of
application for Prepaid WiMAX BB connection.
Particulars
WI 220
Bandwidth (wherever
technically feasible)
Applicability
WI 350
WI 750
Unlimited
Home
Plans
HOWI
750
512 Kbps
BUWI UL
7000
1 Mbps
2 Mbps
All Users
All Users
All Users
Home only
All Users
All Users
All Users
Single/Multi Users
(SU/MU)
SU
SU
SU
SU
MU
MU
MU
Activation/Installation
charges in Rs.
NIL
NIL
NIL
NIL
NIL
NIL
NIL
Fixed Monthly
Charges (FMC) for
service in Rs.
220
350
750
750
1999
3500
7000
2420
3850
8250
8250
21989
38500
77000
50
50
50
40
40
40
40
40
40
40
30
30
30
30
400 MB
1.0 GB
4.0 GB
Unlimited
Unlimited
Unlimited
Unlimited
0.30
0.30
0.30
Not
Applicable
Not
Not
Applicable Applicable
Discounted Annual
Payment Option in
Rs.(11 months FMC)
Not Applicable
Additional usage
charges beyond free
limit & beyond 5 GB
(Rs./MB)
Free E-mail
IDs/Space (Per Email ID)
Static IP Address (On
Request)
0.15
0.15
0.15
Not
Applicable
1/5 MB
1/5 MB
1/5 MB
2/5 MB
4/5 MB
2/5 MB
2/5 MB
Not
Available
One
One
One
Not
Not
Not
Available Available Available
Security Deposit
Not
Not
Applicable Applicable
Not Applicable
One Month
Note: The above rates are exclusive of Service Tax, which will be charged as per prevailing rates.
S. No.
WiMAX Home
User Plans
Particulars
HOWI
750-A
HOWI
750-B
BUWI UL
1999-A
BUWI UL
3500-A
BUWI UL
7000-A
Rs.750
Rs.750
Rs.1999
Rs.3500
Rs.7000
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Fixed Monthly
Charges (FMC)
No. of months
upfront FMC
payment
12
Months
24
Months
12
Months
6
Months
6
Months
Upfront
payment of FMC
for the period
mentioned in (3)
above
Rs.7500
Rs.13500
Rs.19990
Rs.21000
Rs.42000
36%
iii)
Outdoor
CPE
30%
Free
Free
Free
Free
Free
VPNoWiMAX
B 256
Up and Down BW
256 Kbps
3000
Annual Payment
charges in Rs.
30000
Fixed Static IP
charges per annum in
Rs. ( if required)
1500
Usage
Provision of free Fixed
IP
Committed data rate
Unlimited
NO
VPNoWiMAX
B 512
VPNoWiMAX
B 1 Mbps
VPNoWiMAX
B 2 Mbps
512 Kbps
1 Mbps
2 Mbps
5400
8500
12500
54000
85000
125000
1500
1500
1500
Unlimited
Unlimited
Unlimited
NO
NO
NO
Index
Index
Entertainment
nexGTv
Mobile TV
Mobile Radio
Dial a TV
3G Portal
Live Sharing
Video SMS
Dial a Video
Voice Chat
Jokes
Trivia
Filmy Dunia
Shayari
Comics
Devotional
Live Arti
Religion &
Devotional
Sports
Games
Sports
Cell
Management
My forte
Service
Phone Backup
Remote Access to
PC
VVoBB Service
Bharat Berry
Finance
Life Style
Humshakal
Love
Marriage &
Relationship
Cookery
Literary
BSNL Live:
a WAP Portal which offers one stop shop for all your information, fun and
communication.
Visit BSNL Live http://bsnllive.net from your mobile and experience the thrill.
Mobile TV: 3G TV is a simple 3G based application that allows you to watch over 50
Television channels on your BSNL 3G Mobile handset on 3G network.
BSNL Tunes: Now Greet your caller with a song of your choice. No more 'Tring Tring'. Play
greatest hits from Bollywood, Hollywood, Instrumental, Regional songs etc. You can set one
common tune for all or customize a tune for specific callers and much more.
Description
Charges
SMS
charge
in Rs.
SMS format
Number to
which SMS to
be sent
2 / SMS
<BT>space<ACT>
56700
2 / SMS
Toll
Free
<BT>space<SONG CODE>
<song name or movie name>
56700
56799
Subscription
and
Song
Rental
are
applicable.
To change the song customer has to send SMS <BT>space<Song Code> to 56700
(Change of song will attract song rental for the song selected)
To Deactivate the BSNL Tune Service Dial 56702 and select option.
Renewal
Three day s in advance to the date of Renewal, Pre-renewal message will be sent to the customer along with deactivation method. If the customer does not de-activate prior to the renewal, it will be automatically renewed and the
monthly Subscription & Song Charges will be collected.
Tariff:
(Monthly Subscription Charge Rs.30) + (Per song Charge Rs.12 per month)
(Rs.2/- per minute for the IVRS based Activation & De-activation)
WATCH TV CHANNELS, VIDEOS ON THE MOVE:
BSNL Live' is a WAP Portal which offers one stop shop for all Customer Information, Entertainment, and
Communication related requirements. Through BSNL Live' you can watch LIVE TV (Hello TV) and movies on your
mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and
ringtones of your choice. To access BSNLLive visit WAP site http: //bsnllive.net from your mobile phone and
experience the thrill.
You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS e.g.
<Nokia> space <N79> to 58355.
After you send the SMS you will in response get several settings on your handset viz. bsnllive', bsnlstream' etc.
Once you get all the settings, you will have to save them. Out of these several settings the one pertaining to BSNL
Live (will appear as 'bsnl live') should be saved as default. In some handsets the word 'Bookmark' is used instead of
default. Thereafter whenever you want to access BSNL Live you will have to click on your Web browser in your
mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page.
Hello TV: Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is
available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on
your mobile anywhere anytime.
Movies: Movies will be streamed on demand i.e. the content will be played in real time on your mobile from
BSNL Live' directly without first getting stored.
Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and
download from the available huge library of content at BSNL Live'. The categories of content varies from
astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie
trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more
and more categories of video clips will be added to suit every taste and choice.
Music - Full track song download: You can download full track audio songs (mp3) of your choice through
BSNL Live'.
Games: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are
available. You will be able to see only games which are compatible with your handsets. Thus you need not to
worry about compatibility of games. At the time of download you will be required to pay charges of games.
Access to above services is recommended for 3G Subscribers for better experience but other content viz .
Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.
Step: 2
you will receive a message in your inbox. Click on the same and download the application.
Step: 3
Step: 4
In the main menu, click on the application and open it to see the TV channels logos. Choose the
channel you want to watch and click on its icon.
Step: 5
Step: 6
You will see the subscription packages available currently. Choose the option that suits you.
You will receive a confirmation that your registration has been successful. Now click on the
channel and enjoy Mobile-TV.
Note: Data Download charges applicable as per plan.
You can unsubscribe from this service by sending the following SMS.
UNSUBMYTV to 55447 (2G Customers)
UNSUB3GMYTV to 55447 (3G customers)
Index
1. Voice-Mail
Using this feature, the voice mail can be send/received to/by other subscribers having this facility. The
incoming voice message from the mailbox can be accessed as per following procedure:
Conditional divert can be given for the voice calls to the voice-mailbox no. i.e. 17000.
Whenever a voicemail is received in voice-mailbox, the subscriber will receive an SMS on his/her cell phone.
In order to retrieve messages from the voice-mailbox, dial 17000 from your mobile phone. Press * to skip
the introduction part.
The message can be retrieved by following the voice menus thereafter.
The voice mailbox can be accessed on landline also as per below mentioned procedure:
In order to retrieve messages from your voice-mailbox by using landline phone, dial 9417017000 (which is the
common access no.) followed by '#', then your own mobile no. and '#'. The system will prompt you for your
password. The default password is 1234. Enter your password and follow the voice menus thereafter.
2. FAX-Message
This feature will enable the subscriber to send/receive fax message. The fax can be sent/received to/by the
subscriber either through BSNL UMN account or using fax machine. The below mentioned procedure is to be
adopted while sending or receiving the fax message on fax machine:
1. In order to deposit a FAX message, dial 9417017000 from a FAX machine followed by a '#' and the mobile no. of
the person who is the intended recipient of the FAX. A part of the voice menu says " to add a FAX, press
3".Press 3 on your FAX machine and after the system prompts you to, press "START" on your FAX machine.
2. In order to retrieve a FAX message from your voice-mailbox, dial 9417017000 from a FAX machine. Then
press '#' followed by your own mobile no. and '#'. The system prompts you for your password. Enter your password.
The system tells you that you have so many new messages out of which so many are Voice/FAX/E-Mail messages.
When you play a FAX message, first, system will announce the senders phone number and the time when the sender
had deposited that Fax Message. Then the system will announce many option like to backup, to keep or to delete etc,
You simply bypass these request by pressing '#', then the system prompts you to press " START " on your FAX
machine.
3. E-Mail/SMS/FAX/Voice Message. This feature will enable the subscriber to send/receive E-mail/SMS/Fax/Voice
messages. The subscriber has to get BSNL UMN account for this feature. The below mentioned procedure is to be
adopted for sending/receiving the email.
1. Dial 1403 from WAP MS to connect to internet-login to the site www.bsnlumn.com (based on your
location go to appropriate website i.e. in north www.bsnlumn.com, south www.bsnlums.com,
east www.bsnlume.com and in west www.bsnlumw.com )
2. Logon to your BSNL UMN/S/E/W E-mail Account (using your mobile no. as the user login and1234 as
the password which is a default password).
To receive e-mail: From WAP cell phone go to inbox then to email and the view details choose body.
To send email: For sending E-mail, SMS, FAX and Voice Messages from your UMN/S/E/W account, use the Email, SMS, FAX and Voice options as provide d under the Compose Menu.
3. For retrieving:
i. Voice messages
To Listen/Deposit to your voice messages, the machine must have the multimedia capability.
The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as
soon as you logon to your E-mail account. Click on the voice message and the system will play it directly (if your
machine supports the 'sbc' format). If your machine doesnt support the 'sbc' format, first convert the message
into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that
attachment to your hard disk. After saving, click on the wav file and the system will play it.
ii. FAX Messages: The FAX message comes as an attachment in the TIFF format. Open the FAX message using an
imaging program as for example the IMAGING on the Windows -NT. The first page will just give you the
summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the FAX
message was sent etc. Then you can download the actual FAX message.
4. E-Mail to Speech (ETS): This feature will enable the subscriber to receive the Email on the mobile phone .In order
to listen E-mail messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the
introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter, follow the voice
menus . The attachments along with Email cannot be listened from your voice mail box.
Index
Security Deposit:
Security deposit is required for Local/STD/ISD facility of new connections. It is non-interest bearing & refundable
upon surrender subject to clearance of all dues.
No security deposit is required for Local/STD facility from the following categories.
BSNL employees
Existing BSNL subscribers upon request with conditions
Employees of Central/State Government and Central PSUs
Bank employees who give ECS mandate from their own bank Central/ State Government & Central PSU's
Corporate Customers taking minimum 5 connections in corporate name.
LSA:
Licensed Service Area is the area within which Mobile Services are provided by Service provider (i.e. BSNL) under
the license issued by competent authority. Tamilnadu Circle includes all revenue districts excluding Chennai,
Kancheepuram and Tiruvallur districts and including Pondicerry Union Territory. For mobile services are concerned,
Tamilnadu Circle and Chennai Telephones Area (Chennai, Kanchipuram & Tiruvallur) are considered as single LSA.
Roaming:
You can carry your mobile connection beyond your home LSA and use. In such cases, it is said to be that you are on
roaming. Roaming service activation is absolutely free. While on roaming outgoing/ incoming call charges are
applicable as per tariff plan.
Voice/Video Call Charges:
Local: Calls made to numbers within the LSA
STD: Calls made beyond the LSA
ISD: International calls
The calls charges are applicable as per tariff plan & pulse rate. This will be normally for per minute or per second or
specific duration.
Data Download:
2G customers can download Data through GPRS i.e. Mobile Internet facility. 3G customers can down load data in
their mobile or using data cards through 3G Data service at a very high speed. The tariff for data downloads is
applicable as per the data plan of you.
SMS:
Short Message Service is available to send text containing 160 Characters. The spaces between words will be also
counted as characters. This may be from a Mobile phone to another mobile phone or one to many or PC to
Mobile/Mobiles. Local/National/International SMS can be sent. The charges are applicable as per tariff plan chosen
by you.
MMS:
Multi-media Messaging Service, through which, you can send and receive messages containing text, audio or video or
combination of any or all. The mobile handset shall be combatable for MMS applications.
Night Calling:
Calls made between 11.00 p.m. and 06.00 a.m. The call charges will depend on the plan chosen by you.
Friends & Family:
This facility allows you to make Free calls or at reduced call charges to the selected mobile/fixed telephone numbers.
The tariff is applicable as per the plan.
On-net:
It means, own network i.e. BSNL network.
Off-net:
It means other network of Private Operators i.e. other than BSNL.
Plan Voucher: To extend the validity and for migration of plans.
Top-up Vouchers:
Top-up vouchers are used to extend the usage value.
Special Tariff Voucher: It is nothing but to cut your rates of parent plan
C-Top-up:
Channel top-up is nothing but electronic recharge/top-up facility. Recharge or Top-up can be done through C-top-up
for the specified values as preferred by you.
Freebies:
Freebies are the concessional tariff, free calls/SMS/Data downloads offered permanently or for limited/specific
period or to specific numbers.
Validity:
SIM Validity It is normally for 7 Days. Within this period you shall activate your connection by using PV.
Plan validity The specified period of validity of the Plan chosen by you.
Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for
Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable
further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the
plan should be fulfilled).
Grace Period(s)
Grace Period: It is the period within which Recharge or Top-up shall be done by Customer with PV/RC/Top-up as per
the requirement of the plan.
Grace Period 1 (GP-1): 15 days from the expiry of the validity of the plan.
Grace Period II (GP-1I): Additional 165 days from the expiry of the Grace Period (GP-I) of the plan.
Note:
A. During the grace period, no O/G calls will be allowed except emergency (toll free) & IVR calls. However I/C shall
be free during Grace Period I.
B. The unutilized balance amount of the previous card can be carried forward in case of renewal within the Grace
Period-I, otherwise it shall lapse.
C. The SIM number can be re-activated within additional period of 165 days even beyond the grace period of 15 days
(GP-I) as per the parent plan. However, in such cases, the account. balance will lapse.
D. Free talk value on initiating the SIM is given to all subscribers.
Index
BLACKOUT DAYS:
As per Telecom Regulatory Authority of India (TRAI) directives, 5 days in a year
shall be declared as blackout days. BSNL has declared the following 5 days as
black out days. No concessional tariff on voice calls or SMS will be available on
those days only. The normal tariff as per plan will be applicable on those days.
Blackout days for the Calendar Year 2014 are given below:1. New Year 01.01.2014
2. Holi 17.03.2014
3. Pre-Diwali 21.10.2014
4. Diwali 22.10.2014
5. New Years Eve (31st December 2014)
index
Area code
Charges in
BSNL N/W
(Rs. /Min)
Charges in
MTNL N/W
(Rs. /Min)
93
All
16
16
236
all
45
45
ALASKA
1907
all
15
18
ALBANIA
355
213
All
all
25
20
25
20
213
7,96
22
22
213
30
30
376
244
All
All
15
10
15
18
ANGUILLA
1264
All
15
18
ANTARCTICA
(Aus territory)
672
All
90
90
ANTIGUA &
BARBUDA
1268
All
15
18
ARGENTINA
ARMENIA
ARUBA
ASCENSION
54
374
297
247
All
All
All
All
15
15
15
100
15
15
18
100
AUSTRALIA
61
All
9.2
AUSTRIA
43
9.2
AUSTRIA
43
42
25
25
AUSTRIA
43
810 ,820
25
25
AZERBAIJAN
994
All
23
23
BAHAMAS
1242
all
15
18
Country
AFGHANISTAN
AFRICAN
REPUBLIC
ALGERIA
ALGERIA
MOBILE
ORASCOM
ALGERIA
MOBILE
WATANIYA
ANDORRA
ANGOLA
Remarks
ALLOWED FOR
ISD GROUP D BOOSTER
BAHARIN
973
all
12
12
ALLOWED FOR
ISD GROUP D BOOSTER
BANGLADESH
880
all
10
10
ALLOWED FOR
ISD GROUP B BOOSTER
BARBADOS
1246
all
15
18
BELARUS
BELGIUM
BELGIUM
BELIZE
BENIN
375
32
32
501
229
All
All
235
All
All
28
10
25
18
18
28
10
25
18
18
BERMEUDA
1441
all
10
18
BHUTAN
BOLIVIA
BOSNIA &
HERZEGO
BOTSWANA
BRAZIL
BRUNEI
BULGARIA
BURKINA FASO
BURUNDI
KAMPUCHEA
(CAMBODIA)
CAMEROON
CANARY ISLAND
CAPEVERDE
975
591
all
all
10
15
10
15
387
all
45
45
267
55
673
359
226
257
all
all
all
all
All
All
16
10
15
45
25
35
18
10
15
45
25
35
855
All
15
18
237
34
238
All
All
all
23
15
20
23
15
20
CAYMAN ISLAND
1345
all
15
18
CHAD
235
Remaining area
codes of chad other
than 9
25
25
235
30
30
56
56
2,9
60
15
60
15
CHINA
86
All
12
12
COLOMBIA
COMOROS
CONGO
COOK ISLANDS
COSTA RICA
57
269
242
682
506
All
All
All
All
All
15
45
45
100
15
15
45
45
100
15
CHAD MBOILE
MILLICOM
CHILE FIXED
CHILE FIXED
ALLOWED FOR
ISD GROUP A BOOSTER
CROATIA
CUBA
CYPRUS
CZECHO
DEM. REP.
CONGO
DENMARK
Diego Garcia
DJIBOUTI
385
53
357
420
All
All
All
All
12
100
7
15
12
100
9.2
15
243
All
25
25
45
246
253
All
All
All
7
100
45
9.2
100
45
DOMANICCAN
REPUBLIC
1809
All
15
18
DOMINICA
1767
All
15
18
EAST TIMOR
ECUADOR
EGYPT
EL SALVADOR
EQUATORIAL
GUINEA
ERITREA
ESTONIA
ETHIOPIA
FALKLAND
ISLANDS
FAROE ISLAND
FIJI REPUBLIC
FINLAND
670
593
20
503
All
All
All
All
100
15
10
15
100
15
18
15
240
All
17
18
291
372
251
All
All
All
20
45
20
20
45
20
500
All
100
100
298
679
358
All
All
All
15
45
7
18
45
9.2
FRANCE
33
All
9.2
FRENCH GUIANA
FRENCH
POLYNESIA
GABON
REPUBLIC
GAMBIA
GEORGIA
594
All
15
15
689
All
22
22
241
All
35
35
220
995
All
All
45
12
45
12
GERMANY
49
All
9.2
GHANA
All
GIBRALTOR
GREECE
GREENLAND
233
350
30
299
All
All
All
18
45
7
45
18
45
9.2
45
GRENADA
1473
All
15
18
GUADELOPE
590
All
45
45
ALLOWED FOR
ISD GROUP C BOOSTER
ALLOWED FOR
ISD GROUP C BOOSTER
GUAM
1671
All
10
18
GUATEMALA
GUINEA BISSAU
GUINEA
REPUBLIC
GUYANA
REPUBLIC
HAITI
502
245
All
All
15
45
15
45
224
All
40
40
592
All
20
20
509
All
22
22
HAWAII
1808
All
15
18
HONDURAS
504
All
15
15
HONGKONG
852
All
10
10
HUNGARY
ICELAND
36
354
All
All
6
15
9.2
15
INDONESIA
62
All
10
10
Inmar-GRPs
IRAN
IRAQ
IRELAND
ISRAEL
ITALY
870
98
964
353
972
39
All
All
All
All
All
All
550
12
16
12
15
10
550
18
16
12
15
10
IVORY COAST
(COTE D' IVORIE)
225
All
28
28
JAMAICA
1876
All
15
18
JAPAN
JORDAN
KAZAKISTAN
KAZAKISTAN
KAZAKISTAN
81
962
731
732
7300
All
All
All
All
All
15
15
10
10
10
15
15
18
18
18
701, 702,
705, 71,
72, 73, 75,
76, 77
15
15
254
996
686
All
All
All
11
15
100
18
15
100
12
18
KHAZAKISTAN
KENYA
KIRGHISTAN
KIRIBATI
KUWAIT
965
All
12
LAOS
856
All
15
ALLOWED FOR
ISD GROUP D BOOSTER
ALLOWED FOR
ISD GROUP D BOOSTER
All
All
All
All
All
All
All
25
45
15
15
30
30
45
45
15
15
30
50
25
45
15
18
30
30
45
45
15
18
30
50
351
All
15
15
265
960
All
All
20
55
20
55
MALAYSIA
60
All
9.2
MALI
MALTA
MANGOLIA
223
356
976
All
All
All
25
15
15
25
15
15
LATVIA FIXED
LATVIA MOBILE
LEBANON
LESOTHO
LIBERIA
LIBYA
LIECHTENSTEIN
LITHUANIA
LUXUMBURG
MACAO
MACEDONIA
MADAGASCAR
MADERIA
ISLAND
MALAWI
MALDIVES
MARIANA
ISLAND
371
371
961
266
231
218
423
370
352
853
389
261
2, 68, 85
All
All
All
1670
All
15
18
692
All
18
18
596
222
230
262
52
691
373
377
382
All
All
All
269, 639
All
All
All
All
All
45
45
12
12
15
15
20
45
45
45
45
18
12
15
15
20
45
45
MONTSERRAT
1664
All
15
18
MOROCCO
MOZAMBIQUE
MYANMAR
NAMIBIA
NAURU
NEPAL
NETHERLANDS
NETHERLANDS
ANTHILLES
NEW
CALEDONIA
212
258
95
264
674
977
31
All
All
All
All
All
All
All
30
17
20
15
100
10
10
30
18
20
18
100
10
10
599
All
15
15
687
All
15
15
MARSHALL
ISLANDS FIXED
MARTINIQUE
MAURITANIA
MAURITIUS
MAYOTTE
MEXICO
MICRONESIA
MOLDOVA
MONACO
MONTENEGRO
ALLOWED FOR
ISD GROUP B BOOSTER
NEW ZEALAND
NICARAGUA
64
505
All
All
10
18
10
18
NIGER
227
All
25
25
NIGERIA
NIUE ISLAND
NORTH KOREA
NORWAY
OMAN
234
683
850
47
968
All
All
All
All
12
45
45
15
10
18
45
45
15
10
OMAN
968
91 to 99
20
20
PAKISTAN
PALAU
PALESTINE
PANAMA
PAPUA NEW
GUINEA
PARAGUAY
PERU
PHILIPPINES
POLAND
PORTUGAL
92
680
970
507
All
All
All
All
12
45
45
15
12
45
45
15
675
All
100
100
595
51
63
48
351
All
All
All
All
All
15
15
13
7
15
15
15
13
9.2
15
PUERTO RICO
1787
All
15
18
QATAR
REUNION
REUNION
REUNION
RODRIGUE
ROMANIA
RUSSIA OTHER
974
262
262
262
230
40
7
All
13
45
45
45
12
7
10
13
45
45
45
18
9.2
10
RUSSIA MOBILE
15
15
RWANDA
250
All
22
22
SOMOA
AMERICAN
1684
all
45
45
378
All
60
60
239
All
65
65
966
221
381
248
232
All
All
All
All
All
12
35
25
35
40
12
35
25
35
40
SAN MARINO
SAO TOME AND
PRICIPE
SAUDI ARABIA
Senegal
SENEGAL
SEYCHELLES
SIERRALEONE
SINGAPORE
65
262
69
All
All
All
9.2
ALLOWED FOR
ISD GROUP A BOOSTER
SLOVAK
SLOVENIA
Solomon Islands
SOLOMON
ISLANDS
SOUTH AFRICA
SOUTH KOREA
south SUDAN
SPAIN
SRILANKA
ST. HELENA
421
386
677
All
All
All
15
45
75
15
45
75
252
All
45
45
27
82
211
34
94
290
All
All
All
All
All
All
15
10
25
15
12
100
15
10
25
15
12
100
ST. KITTS/NAVIS
ISLAND
1869
All
15
18
ST. LUCIA
1758
All
15
18
508
All
25
25
1784
All
15
18
SUDAN
SURINAM
SWAZILAND
SWEDEN
SWITZERLAND
SWITZERLAND
SWITZERLAND
249
597
268
46
41
41
41
All
All
All
All
74
76,77,78,79,86
15
20
15
7
10
20
20
18
20
18
9.2
10
28
20
SWITZERLAND
41
7599
15
15
SYRIA
TAIWAN
TAJIKISTAN
TANZANIA
FIXED
963
886
992
All
All
All
15
10
15
15
18
15
255
All
22
22
THAILAND
66
All
9.2
TOGOLESE
TOKELAU
TONGA
228
690
676
All
All
All
40
100
45
40
100
45
TRINIDAD &
TOBAGO
1868
All
15
18
TUNISIA
TURKEY
TURKMENISTAN
216
90
993
All
All
All
45
12
15
45
12
15
ALLOWED FOR
ISD GROUP B BOOSTER
TURKS &
CAICOS
ISLANDS
1649
All
15
18
TUVALU
UAE
UGANDA
688
971
256
All
All
All
100
12
22
100
12
22
UK
44
9.2
ALLOWED FOR
ISD GROUP C BOOSTER
25
25
UK alied
4470
UK
44
74 to 79 and 84
20
20
UK
44
87
20
20
UKRAINE
UKRAINE
UKRAINE
URUGUAY
380
380
380
598
68,92,94,63,93
50,66,91,95,99
All
10
15
15
15
10
15
15
15
15
45
10
10
15
45
10
18
1
998
678
58
84
All
All
All
All
ALLOWED FOR
ISD GROUP A BOOSTER
VIRGIN ISLAND
(BRI)
1284
All
15
18
VIRGIN ISLAND
(USA)
1340
All
15
18
681
All
50
50
685
All
45
45
967
260
260
263
All
All
95,96,97
All
12
10
12
40
12
18
18
40
100
100
WALLIS &
FUTUNA
WESTERN
SAMOA
YEMEN
ZAMBIA
ZAMBIA
ZIMBABWE
Rest of the World
Index
Index
(A Government of Enterprise)
WLL Mobile
CLI Based Internet Services
Broadband (DataOne)
# Prepaid Broadband
a.Hungama portal
b.Games on Demand
c.Topper Education
# IPTV Service
Service Parameter
Provision of Telephone
ii)
Fault Repair
iii)
Shift of Telephone
iv)
Closures
v)
Percentage of Billing
Complaints resolved
within four weeks
100 %
vi)
i)
Service Parameter
Monthly Basis
Resolution of
billing/charging
complaints
Period of applying
account./waiver/adjustment
to customer's
Accessibility of call
centre/customer care
>=95 %
>=90 %
Service Parameter
Monthly Basis
i)
Service Provisioning /
Activation Time
ii)
Fault Repair/Restoration
Billing Performance
iii)
a) Percentage of Billing
Complaints resolved
b) Time taken for refund of
deposits after closure
The sub-menu in the third level also contains option enabling the consumer to speak to a consumer
care agent.
Grievances/Complaints can also be booked on 12727 (for Circle Office) or 12728 (for SSA
Office). This special TOLL FREE SERVICE has been introduced by BSNL for booking Public
Grievances.
Time limit for Redressal of Complaints or addressing service requests of consumers by
Complaint Centres (Call Centres):
BSNL shall ensure redressal of complaints and service requests in accordance with the time frame as
specified under the Quality of Service regulations issued by the Authority.
Where a time limit has not been specified under the Quality of Service regulations issued by the
Authority, the complaints and the service requests shall be addressed within a time period not
exceeding three days.
Appeal to Appellate Authority:
If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or, if his
complaint remains unaddressed or no intimation of redressal of his complaint is received within the
period specified, such consumer may prefer an appeal to the Appellate Authority through e-mail or
FAX or post on in person within a period of 30 days after expiry of time limit specified
for redressal of grievance.
Appellate Authority may entertain an appeal even after expiry of said period of 30 days but before
three months after expiry of time limit specified for redressal of grievance.
Two member Advisory Committee comprised of one member from Consumer Organization
registered with the Authority and other member from BSNL has been set up in each Service Area
separately to offer an advice on all such appeals preferred to the Appellate Authority.
Telephone Adalats:
In addition to the above, subscribers whose grievances remained unsettled are invited to make
petitions for Redressal of their grievances in Telephone Adalats. SSA (Secondary Switching Area)
Level Telephone Adalats are being conducted on bimonthly periodicity and Circle level Telephone
Adalats are being conducted once in three months. Customers are asked to give their grievances in
writing with all supporting documents within stipulated period to District Complaint Officer (DCO).
The concerned office to which the case relates examines the case received by DCO and settles the
case. A speaking order settling the case is communicated to the customers. For unsettled cases, a date
is fixed for holding the Telephone Adalat. The customers are invited to attend the Telephone Adalat.
The Adalat is presided over by General Manager of the area. The concerned officers of the
Department are also called to be present in the Adalat. The full details of the case are presented to the
presiding officer. The order of the presiding officer is communicated in the Adalat after hearing the
arguments from both the parties.
Appellate Jurisdiction of Telephone Adalats:
Circle level Adalats headed by CGMs can consider the cases of the appeals against the decisions of
the Adalats chaired by SSA Heads. Adalats headed by SSA Heads can consider cases of excess
billing which have been rejected by them as administrative heads of SSAs.
How we Monitor and Evaluate:
BSNL has established Web based Complaint Monitoring System to enable the consumers to
monitor the status of their complaints. Customers can log in to www.tamilnadu.bsnl.co.in and click
on the hyper link BSNL Customer Care Portal for this purpose.
BSNL also continues to make available such information to the telephone bills and also publishes
once in six months in the newspapers in the manner prescribed as above
Any change in the address of the web based complaint monitoring system shall also be intimated to
the consumers in the same manner as above.
Index
More efforts have been taken to update the information contained in the e-book.
Discrepancy, if any, noticed may be communicated to the above address or over phone/email please.
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