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In recent years the gap between developed and developing countries in technology and
information infrastructure, practices and usage has been wider rather than narrower.
Besides the lack of sufficient capital to build up expensive national information
infrastructure on which e-gov is based, developing countries also lack the sufficient
knowledge and skills to develop suitable and effective strategies for establishing and
promoting e-government.
e-gov needs , demands and priorities of the developed and developing countries are
entirely different; developing countries are in the catch up mode while developed
countries are in the maintenance mode and in the use of connected technologies &
emerging trends!
We have different Working Groups for the developing and developed countries and with
those working groups, we are helping governments globally to be able to fine tune and
develop their national level roadmap; step by step approach and procedure to use
current business practices, innovative technologies, emerging trends in e-gov and to
modernize National level IT infrastructure, increase efficiency, transparency and
improve service delivery to citizens and the whole initiative support with Citizen Centric
perspective.
Emerging Phase :-
Services Maturity : - Simple web presence, Few services available online, Early
infrastructure investment by some agencies ( Nepal , Bhutan , Bangladesh and African
countries)
Enhanced Phase :-
Interactive Phase :-
Transaction Phase :-
Transformation Phase :- The fifth phase is the when all information systems are
integrated and the public can get G2C and G2B services at one virtual counter; one
single point of contact for all services is the ultimate goal. Constituent access
multichannel services through Web, telephone, SMS and face to face to suit their needs.
Operational efficiency and to increase the productivity of government operations is also
the main focus in this phase with cost saving and customer satisfaction. Internally (
G2G ); government process reengineering , process reforms, employee development to
drastically change culture , processes and responsibilities within government , health
and social care services and budgetary details are also implemented.
Services Maturity : multi channel strategy , IT flexes with organizations , multi agency
delivery , integrated applications , integrated customer info , integrated ID schema ,
shared services , performance management , business intelligence.( Sweden , United
Kingdom United States, Norway , Canada , Austria , Denmark ,France , Finland )
Most of the third world and developing countries are in Emerging and Enhanced phase;
while the emerging economies and developed countries are in Interactive, Transaction
and Transformation phase. The differences are huge in agency, department,
government level wise even within a country like tax department is in phase three while
public works and agriculture department is in phase one in developed countries. In
India, South India States are in phase three while North Indian States are still in phase
two; In United States metro and mega cities and their governments are in phase five
and four while small cities, counties and their local government are still in phase two
and three.
The goal of most e-government programs worldwide is to progress from offering basic
presence services to using technology to trigger organizational transformation. Our
Global e-Governance Strategy and Citizens Government venture make this
transformation easy and accessible with efficient enterprise architecture approach
provides mature service delivery capability and technology infrastructure for national ,
state , local government and their agencies worldwide.