ICON COLLEGE OF TECHNOLOGY AND MANAGEMENT

Pearson BTEC Level 5 HND in Travel and Tourism (QCF)

Unit 8: Legislation and Ethics in the Travel and Tourism Sector

Session February 2014

HND Assignment Brief
Programme title

BTEC Level 5 HND in Travel & Tourism Management.

Unit number and title

Unit 8

Legislation and Ethics in the Travel and Tourism Sector

Assignment number & title

Student name and No
Assessor (s)

E Fomuso and Peter Akinsowon

Issue date

17th February 2014

Resubmission

Deadline(s)

02-07 June
2014

Deadline

TBA

Late submission:

Work submitted after the deadline will be capped at a Merit grade unless
extenuating circumstances apply- see programme handbook for further
information. Work submitted later than two weeks after the deadline will
not be accepted.

Feedback

Feedback will be available within 2 to 3 weeks of the initial submission.

Evidence checklist We need to see:

Check this
carefully to make
sure you hand in
the right work

General
Guidelines

1. All Tasks answers provided in required

format, word processed, cited with accurate
sources where required.
2. All supportive materials supplied in
Appendix, suitably titled and cross referenced
to body of text.

Tick

The work you submit must be in your own words. If you use a quote or a
illustration from somewhere you must give the source.
Include a list of references at the end of your document. You must give all your
sources of information.
Make sure your work is clearly presented and that you use correct grammar.
Wherever possible use a word processor and its spell-checker.

Assignment Brief continued

TASKS
Assignment Content, Scenarios and the grading criteria
_______________________________________________________________________

Task 1a:

With regards to the legal and regulatory framework within which the travel and tourism
sector exist in the English legal system, explain the difference between civil and criminal
law as a method of classifying laws. In your explanation, pay particular attention to the
distinction between the legal processes and procedures which an unhappy customer (Mr.
Davis) would take in bringing an action against a tour operator (Going Abroad Ltd) who
has breached their civil obligation and a situation where the tour operator is being
prosecuted by a relevant regulatory body for having committed a criminal offence of
providing faulty information. (P1.1)

Task 1b:

State and explain the respective bodies responsible for regulating the surface, sea and air
travel sectors, with particular emphasis on their role in enforcing the legislation and
regulations in place. (P1.2)

Task 2a:

You have recently been employed as the Health and Safety Officer of the Rainbow Hotel
with the responsibility of ensuring that all rules relating to health, safety and security of
the hotel staff, guests and everyone else visiting the hotel are observed. Write a brief
report to the Director (Mrs. Kaur), updating her of the Hotels legal responsibilities to its
employees and hotel invited and even uninvited visitors and the consequences of not
observing these legislation and regulations. (P2.1)

Task 2b:

Having learnt that you also studied other areas of laws relating to the travel and tourism
industry, the Director wants you to write another report on equalities law, briefing her on
the legislation relating to sex, race, disability, religious belief and other areas of
discrimination law which the hotel needs to take into consideration when engaging
employees. (P 2.2)

Task 3a:

Discuss the relevance and the distinction between the following legislation in the law of
contracts in relation to the travel and tourism sector;
i)

Sale of Goods Act 1979 and the Supply of Goods and Services
Act 1982 (P3.1

ii)

The Unfair Contract Terms Act 1977 and the Unfair Terms in
Consumer Contract Regulation 1999 (P3.1)

Assignment Brief continued

Task 3b:

Explain the EU and UK legal responsibilities of holiday Tour Operators in relation to the
description of holiday services and facilities in their brochures and their legal
responsibility for services rendered by them or their suppliers to guests while on
holidays. (P 3.2)

Task 4a:

Identify and analyse one specific ethical issue from two different travel and tourism
sector businesses and evaluate how the organisations address those issues. (P 4.1)

Task 4b:

Using a travel and tourism organisation of your choice, analyse and discuss the
challenges of implementing a Corporate Social Responsibility (CSR) strategy (you need
choose an organisation with already existing CSR policy and strategy). P(4.2)

Total recommended word limit is 3,000

Assignment Brief continued

How your work

will be assessed

1. Your work will be assessed using the Grading Criteria shown below under
Grading Criteria and Learning Outcomes. These are shown against the
tasks so that you know exactly which task(s) refer to which criteria.
2. In the assignment you will have the opportunity to achieve at all levels Pass,
Merit or Distinction and your highest achievement for each of the Grading
Criteria will count. Occasionally a particular task may offer restricted
opportunities (i.e. the best grade anyone could achieve would be a Pass or
Merit) in which case the maximum grade will be specified.
3.

In the event your work does not meet the Pass criterion in any of the
Grading Criteria you will receive a R grades and will need to consult your
assessing tutor about resubmission or other opportunities to achieve the
grades.
Grading Criteria

Learning outcomes

Pass

LO1
Understand the legal and regulatory
framework in the travel and tourism
sector
LO2
Understand legislation and
regulations relating to health, safety
and security in the travel and tourism
sector

1.1 Explain the legal and regulatory framework of the travel and tourism
sector
1.2 Discuss surface, sea and air transport law in relation to the carriage of
passengers within the legal and regulatory framework
1.1 Evaluate the impacts of the principles of health, safety and security
legislation on the travel and tourism sector
1.2 Analyse legislation that relates to equality

LO3
Understand consumer protection
legislation in relation to the travel
and tourism sector

3.1 Explain contract legislation in relation to travel and tourism

customers
3.2 Explain consumer protection legislation in relation to travel and
tourism customers

LO4
Understand the role of business
ethics in the travel and tourism sector

4.1 Analyse ethical dilemmas faced by the travel and tourism sector
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a
specified travel and tourism business

Assignment Brief continued

Merit and distinction assessment criteria (contextualized)

LO1
Understand the legal and
regulatory framework in the
travel and tourism sector

1.1 Analyse the process of bringing both civil and criminal action and relate
its application to the example given (M)
1.2 Analyse one legislation and the role of enforcing body (M)
1.1 Show clear ability in using the right legal terminology in their analysis (D)

LO2
Understand legislation and
regulations relating to health,
safety and security in the travel
and tourism sector

2.1 Analyse the role of the Equalities and Human Rights Commission (M)

LO3
Understand consumer protection
legislation in relation to the
travel and tourism sector

3.1 Critically analyse TDA and the CPA in relation to Tour Operators (M)

LO4
Understand the role of business
ethics in the travel and tourism
sector

4.1 Identify an ethical issue as a tourist and analyse how you would perceive
it (M)

Internal verifier

2.1 Evaluate a Health and Safety issue using a recent case study (D)

3.1 Evaluate the UK and EU dimensions of the legislation for Tour operators
(D)

4.1 Evaluate if CSR is relevant when it comes marketing destination (D)

R Ryder

Signature (IV of the

brief) *

Date

10/02/14

*The brief cannot be given out without this signature.

Assignment Brief continued

Guide to student
1. Preparation guidelines of the Coursework Document:
a. All coursework must be word processed.
b. Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch).
c. Font size must be within the range of 12 point in body text and heading 14 point
d. Standard and commonly used type face such as Times new Roman or Arial etc should be used.
e. All figures, graphs and tables must be numbered.
f. Material taken from external sources must be properly cited referenced using Harvard standard
g. Word limit must be strictly followed.
h. Works must be checked for similarity index (and report submitted) using the TURNITIN software
in Moodle site of the College VLE for submitting the assignment.
i. Do not use Wikipedia as a reference)
2. Plagiarism
Plagiarism is an academic offence and dealt with accordingly.
Plagiarism is presenting somebody elses work as your own. It includes copying information directly
from the Web or books without referencing the material; submitting joint coursework as an
individual effort; copying another students coursework; stealing coursework from another student
and submitting it as your own work. Suspected plagiarism will be investigated and if found to have
occurred will be dealt with according to the college procedure. (For details on Plagiarism please
see the student hand book)
3. Submission
a. All coursework must be submitted on the VLE (TURNITIN) with cover page on/before deadline.
b. The student must attach a copy of the assignment brief along with the cover page and the report.
4. Good practice:
a. Retain a back-up soft copy of your assignment. You may email yourself
b. Make an extra hardcopy of your work submitted for your own reference or later use
5. Extension & Late Submission
If you need an extension for a valid reason, you must request one using a Coursework Extension
Request Form available from the college and submit to the dept. head. Please note that the lecturers
do not have the authority to extend the coursework deadlines and therefore do not ask them to award
a coursework extension.
The completed extension form must be accompanied by evidence such as a medical certificate in the
event of you being sick. Late submissions with mitigating evidence will be accepted and marked
according to the college procedure. Please note that late submissions may result in lower grades or
rejections.