VOCABULARY POINTS!

Countries and Nationalities

Here is a list of some countries and nationalities.

Indonesia Indonesian

China Chinese

Korea Korean

Britain British

India Indian

Ireland Irish

The USA American

Russia Russian

Greece Greek

Australia Australian

Thailand Thai

Argentina Argentinean

Turkey Turkish

Germany German

Canada Canadian

Italy Italian

France French

Japan Japanese

Spain Spanish

Egypt - Egyptian

Scotland Scottish

Useful Expressions

Here are some useful expressions that you cant work without.
1.

Would you like to book a room? (would like = do you want to)

2.

Im afraid your name isnt in the list.

3.

Do you feel like a cup of coffee?

4.

I dont have any idea where your keys are.

5.

Could you please sign here?

SPEAKING SKILL POINTS!

Grammatical Speaking Keys

Here are some functional rules that you have to know to boost your speaking skills.
1.

to + Vbase
Id like to book a room.
Would you like to have some coffee?

2.

for + Ving
Thank you for inviting me to this event.
You can go to the second floor for having your dinner.

3.

Preposition + noun
Your room is on the third floor.
I met her in the lobby.

4.

Prepositions + Ving
Im good at dancing.
Im planning on travelling around the country.

5.

do / does / did + Vbase

She doesnt work here.
They dont jog every day.

6.

be (am / is / are / was / were / been / being) + adjective

Shes pretty.
They were happy.

7.

be (am / is / are / was / were / been / being) + place

He has been in the lobby for almost an hour.
He was in the restroom.

8.

be (am / is / are / was / were / been / being) + noun

I am a receptionist.
He has been a bellboy since three weeks ago.

9.

be (am / is / are / was / were / been / being) + Ving

I am finishing an important report.
They are looking around the hotel.

10.

be (am / is / are / was / were / been / being) + V3

The conference room was booked yesterday.
Some places have been visited.

11.

have / has / had + got (= do + have in American English)

Have you got a credit card?
She hasnt got any rupiahs.

12.

have / has / had + V3

I have sent the messages to him.
She has booked a room for three nights.

13.

Auxiliary Verbs (will, would, shall, should, can, could, must, may, might) + Vbase
I will be there in a few minutes.
Can you swim, sir?

Asking simple questions

To ask or check a persons importance, we can use questions like:

1.

Can I help you?

9.

Have you travelled around this town?

2.

Have you made a reservation?

10.

Do you feel like having a drink?

3.

Do you want to use the restroom?

11.

Would you like something to drink?

4.

Do you require a room with a bath?

12.

Was your journey great?

5.

Is your room on the fifth floor?

13.

Are you planning to get back

6.

Are you here with your family?

7.

Are you here on business?

14.

Do you have the key?

8.

Are you here on holiday?

15.

Is the room comfortable?

Question Words

tomorrow?

To ask questions requiring some long answers (this is useful to start a chat), we can use some
question words like:
what, who, where, when, why, which, whose, whom, how
what day, what date, what color, what nationality, what kind of
which room, which pair of, which one of, which car, which room, which bed, which keys
how long, how far, how old, how fun, how tall, how cool, how comfortable

To apply them, we can make some questions like:

1.

Whats your name, sir?

10.

What time is breakfast?

2.

Where are you from? / Where do

11.

What nationality are you?

you come from?

12.

How do you feel about Palangka

3.

Whats your job?

4.

How long are you staying?

13.

How was your day, sir?

5.

When did you arrive in Indonesia?

14.

How was your journey?

6.

(On) which floor is your room?

15.

Which kind of room would you like

7.

When did you confirm your booking?

8.

How often do you go back to your

9.

Raya?

to book?
16.

Whats the weather like in your

country?

country? / Hows the weather in

How long have you been here?

your country?
4

GENERAL KNOWLEDGE QUIZ

Listen to the recording and answer the questions.

1.

How many days will the guest stay?

2.

What room does the guest reserve?

3.

What room facilities would the guest like to have?

4.

Is it possible for the guest to change the date?

5.

What dates are fixed for the guest to stay in the hotel?

Listen to the recording and fill in the blanks with the words you hear.
Receptionist

: Good evening, sir. Good evening, madam.

Mr. Bouvier

: Good evening, we have a (.), the names Bouvier.

Receptionist

: Could you (.) that, please?

Mr. Bouvier

: B-O-U-V-I-E-R.

Receptionist

: Thank you. Bouvier, yes. So thats a (.) room with

bath and (.) for three (.).

Mr. Bouvier

: Thats right.

Receptionist

: Could you just (.) here, please?

Mr. Bouvier

: Yes, of course.

Receptionist

: Thank you sir, heres (.) key. Its on the

(.) floor, room 401. Ill call a (.).

Mr. Bouvier

: Thank you.

Receptionist

: (.) your stay.

6

TAPESCRIPTS
Recording A
Receptionist

: Hello, Globe Hotel, can I help you?

Mr. Bouvier

: Yes, I have a reservation from the 18th to the 21st July for a double with
bath and balcony.

Receptionist

: And your name please, sir?

Mr. Bouvier

: Bouvier.

Receptionist

: Could you spell that for me, please?

Mr. Bouvier

: Yes, thats B-O-U-V-I-E-R. I would like to change the dates, if possible,

from the 19th to the 22nd July.

Receptionist

: Hold the line a moment and Ill just check Mr. Bouvier, but I think thats
possible From the 19th to the 22nd did you say?

Mr. Bouvier

: Yes, thats right.

Receptionist

: Im just checkingThe 19th to the 22nd Yes, thats fine Mr. Bouvier,
a double with bath and balcony for three nights, from the 19th to the
22nd.

Mr. Bouvier

: Thank you, so thats fixed up then?

Receptionist

: Yes, its done, Mr. Bouvier. We look forward to welcoming you on the 19th.
Goodbye.

Mr. Bouvier

: Thank you. Goodbye.

Receptionist

: Goodbye.

Recording B
Receptionist

: Good evening, sir. Good evening, madam.

Mr. Bouvier

: Good evening, we have a reservation, the names Bouvier.

Receptionist

: Could you spell that, please?

Mr. Bouvier

: B-O-U-V-I-E-R.

Receptionist

: Thank you. Bouvier, yes. So thats a double room with bath and balcony
for three nights.

Mr. Bouvier

: Thats right.

Receptionist

: Could you just sign here, please?

Mr. Bouvier

: Yes, of course.

Receptionist

: Thank you sir, heres your key. Its on the fourth floor, room 401. Ill call
a porter.

Mr. Bouvier

: Thank you.

Receptionist

: Enjoy your stay.