Milena Franco

5727 W Lawrence Ave #201 Chicago, IL 60634

Cell :( 773) 484-8692 E: milena.franco@yahoo.com
Objective
To obtain a position within a firm that will allow me to utilize my abilities developed through my work and educational
experiences, with the opportunity for growth and advancement.

Professional Background
TCF Bank Chicago, Illinois
Banking Sales Associate / Teller, May 2009-Present
 Provide customers by promoting, sell, and implement TCF products and services.
 Perform bank teller functions
 Promote, sell, and refer TCF products and services to customers
 Meet monthly sales goal on new accounts and referrals
 Initiate and open new accounts
 Provide appropriate information on regulations and policies
 Accurately process, closely verify and promptly key all transactions in a
manner which maintains TCF standards and a high level of customer service

CVS Pharmacy Chicago, Illinois

Customer Service December 2007 – March 2009
Provided excellent customer service, upheld a superb level of presentation, merchandised a visually compelling store,
exceeded sales goals
 Executed corporate planograms
 Communicated regularly with regional DSD vendors (i.e.: pop, chips, snacks, hair care, produce) on weekly
promotions and displays
 Designed weekly loss leader promotional end caps with high margin items on j-pegs and wings to create
impulse purchases Managed product flow by accurate ordering and stock management
 Executed daily price changes to ensure corporate pricing guidelines were met
 Monitored merchandise “shrink” by accurate price changes, IAR’s, identifying shoplifters and updating item
counts

Palladinetti and Associates Chicago, Illinois

Legal Administrator July 2006 – December 2008
Provided assistance with all legal administrative tasks for managing partner
 Provided support in all commercial and residential real estate transactions
 Responsible for buy desk in office, providing forms and other services in compliance with Illinois State Law
 Maintained daily firm log, schedule and any concerns with clients
 Property manager for firm owned office building and ten unit apartment building
 Data entry input of New Corporations and LLC forms
 Assisted with renewing Annual Reports of LLC and Corporations
 Processed all Accounts Payable
Education
 Wilbur Wright College – Associates Degree (Chicago, IL: August 2006-Present)
 Junior Achievement Volunteer 2009-Present
 The Travel Academy – Travel Certificate (Bloomington, MN: August 2005)
 WORLDSPAN computer training: domestic and international geography, sales techniques, ticketing
and tariffs, cruises, tours, car, and hotel service
 Notary Public of the State of Illinois commission until April 30, 2013

Skills
 Excellent verbal, written, and interpersonal communication skills
 Fluent in Spanish
 Internet Savvy
 Typing 35 wpm