THE BEST WAY SYLLABUS: OPERATIONS & SUPPLY CHAIN

MANAGEMENT
MAN 4504
4 CREDIT HOURS
SPRING 2015
LIVE taping of the lecture will be 5-6 Periods in Heavener 150.
INSTRUCTOR:

Adam B. Munson, PhD PE

Office: Stuzin 358
Office Hours: T-R 3-4 period (9:35-11:30) and by appointment
Email: abmunson@mail.ufl.edu
Phone: (352) 846-1469

COURSE WEBSITE: http://lss.at.ufl.edu Please use the blue Canvas Login button to
login to your UF Online course, and for the syllabus, schedule, class communication,
class notes, grades, updates to this document, etc.
COURSE COMMUNICATIONS: I will be available at my office during the office hours. I
will also be available by appointment and I am very accessible via email. If you need to
set up an appointment other than during my regular office hours, please e-mail
abmunson@mail.ufl.edu, BUT NOT THROUGH THE CANVAS E-MAIL SYSTEM. I will respond
as quickly as I can. Much of the communication of the course will occur during lectures.
Students are responsible for ALL announcements made during lectures. Emails for the
entire class will be through the mailing list, which will come into your Gatorlink mailbox,
so log into the system regularly. Announcements may also be made through Canvas.
SECTION SPECIFIC INFORMATION ABOUT MYOMLAB AND EXAMS:

(UFO)Section033F
This section is for students in the new UF Online program.

Exams: ProctorU
(IBT)Section142H
This section is for traditional on campus students who are temporarily away
from Gainesville.

How students register: This section is departmentally controlled, so

only students with valid reasons will be allowed to register for this
section. Students must meet with an advisor in 333 Heavener
Hall.

Exams: ProctorU
(EPPaperExams)Sections1144,1145,1146
These sections are for traditional students regardless of location.

Exams: Paper exams proctored in assembly halls

REQUIRED TEXT: The materials for this course, which include a full digital e-text and
your mylab access, do not require purchase at this time, as your access has been
provided through your course fees. However, in the event that you need a print text to
compliment your digital materials, a low cost print upgrade will be available for purchase
at the University bookstore for approximately $44-$48 on or before the first day of
classes.
Print Upgrade info: Operations Management, 11th Edition, Jay Heizer and Berry Render,
Prentice Hall, ISBN-13: 978-0-13-2303904X (As sent from the publisher)

MyOMLab: Login is integrated with Canvas. You should be sent to MyOMLab when you
click on any homework link within the course. Additional details may be covered the first
day of lecture.

COURSE DESCRIPTION: This course provides an introduction to the concepts and

applications of Operations Management and Supply Chain Management. Operations
management is the design of the system that develops outputs and then produces
outputs by transforming input recourses into outputs (both products and services) and
the management of this system. Supply chain management is the management of the
material flow from the suppliers through the customers. This course is a survey of some
of the major decision tools and methods of operations and supply chain management.
ASSURANCE OF LEARNING: Each program at the Warrington College Of Business
Administration has developed goals and objectives that express the most valued skills
and knowledge that students should be able to demonstrate upon completion of the total
learning experiences in that program.
Course Goals and/or Objectives: By the end of this course, you will apply appropriate
problem solving and decision-making skills to:
1) Specify and implement a framework for identifying a business problem.
2) Develop alternative solutions and a set of evaluation criteria.
3) Assess the outcomes of a course of action and make appropriate adjustments.

COURSE POLICIES:
CLASS PARTICIPATION: You should plan to spend time in the course site on a
consistent basis. The most successful students will be those who check in regularly and
keep on track with the course work.
ACADEMIC DISHONESTY: Academic integrity and honesty are essential in the
development of any professional. This society is not willing to tolerate dishonest or
otherwise unethical professionals. Students must attend to, and follow, the University of
Florida code of student conduct, with special attention to academic integrity and
academic honesty. Students must never appropriate the ideas and work of others,
including both academic sources and fellow students, without appropriate attribution or
by claiming others work as their own. You must exercise complete honesty in following
the conditions established by the instructor for examinations and other assignments.
Finally, you must be honest with one another, be willing to be accountable for your own
failures of honesty and integrity, and not tolerate such failures in classmates. If it is
determined that academic dishonestly has occurred you will receive a zero for the work
you turned in and an additional reduction in your final grade. In addition, you will be
reported to the Honor Court. UF Student Honor Code:
http://www.dso.ufl.edu/students.php.
COURSE TECHNOLOGY: This is a fully online course. You will need to have a computer
and reliable access to the Internet.

EXAM POLICIES:
TEST CONDITIONS: DURING Spring of 2015 this course will have both assembly exams
on campus and off site exams proctored through ProctorU. You MUST take the exam
in the format for which you have registered. Section specific information is
posted above. If you wish to take the exams in a different format you must register for
the alternative section during drop add. The instructor does not have the ability to allow
students to participate in exam formats other than the one for which the registered. Any
request by students to do so regardless of how expedient it might be will be necessarily
denied.
ASSEMBLY EXAMS ON CAMPUS: Assembly exams will be hosted and proctored on UF
campus. Exams 1-3 will be during the in-term assembly exam hours. The make-up
exam during finals week will be held during the scheduled Final Exam Period and will not
necessarily be at the same time as the in-term assemble exams. Pease consult the class
schedule for all exam times and dates.
Room assignments will be posted follow drop/add when the final enrollment is known
You must bring:
1) Photo ID
2) At least 1 soft pencil

EXAMS THROUGH PROCTORU: In order to maintain a high standard of academic integrity

and assure that the value of your University of Florida degree is not compromised,
course exams may be proctored online by ProctorU. You will take your exam
electronically using the course website, but you will register with ProctorU early in the
semester, and then sign up for a time for a certified proctor in a testing facility to
observe you on your computer while you take your exam. You need a webcam, speakers,
microphone and reliable Internet connection to be able to take your exams. Wireless
internet is not recommended. You may also need a mirror or other reflective surface.
Sign up for an account with ProctorU during the first week of the semester. If you already
have a ProctorU account, you can use the same account. Register with ProctorU for your
exam appointment times early in the semester. You must sign up at least 72 hours
before an exam. Failure to do so will result in additional fees and reduce the likelihood
that the time you want will be available. You should receive a confirmation email from
ProctorU. If you experience any trouble with online registration, you can call 855-7728678.

Prior to each exam, go to the ProctorU Test Page to ensure your computer is ready for
online proctoring. After you get the 6 checks that your system is ready:

Take the extra step to connect to a live person:

This process takes just a few minutes and is completely free.

If you are unable to take an exam because of a technical glitch on your end, that is your
responsibility. However, if you do experience technical difficulties during the exam,
ProctorU will document those difficulties and communicate with your instructor to make
alternative arrangements.
For additional questions, review the Proctored Exams Student Guide.
THE FOLLOWING GUIDE APPLIES TO ALL STUDENTS USING PROCTOR U FOR
EXAMINATIONS.

EXAM MATERIAL: Each exam will draw dominantly from material covered since the
previous exam. It is not the intent of the instructor that each exam be cumulative.
However, the nature of the course and of your academic progress as a whole is
presumable cumulative and it is reasonable to expect that any exam may contain
language, calculations or even questions from previous material in some quantity,
especially if that material either supports current topics or the cohort did not
demonstrate satisfactory knowledge of it previously due to either its omission on earlier
assessments or a high rate of incorrect responses.
NOTE SHEETS AND CALCULATORS: Exams will be multiple/choice, closed book.
Simple calculators are permissible including financial calculators, but not graphing or
programmable calculators. No other electronic devices are allowed. You may create a
single 8.5 X 11 sheet of notes to bring with you to each exam. This page must be
HANDWRITTEN. Photocopies and computer generated printing are not permitted.
EXAM MAKE-UP POLICY: Each student in this class has made a commitment to the
completion of the course and likely to the completion of a degree program. Therefore, it
is presumed that participation is willing and a priority of the student. It is also
understandable that circumstances occasionally will arise which creates difficulty when
balancing commitments of various facets of a students life. This is perhaps more true in
this course than some others as job interviews and internships are frequent as students
near the completion of their degree. Also, because of the number of students in class it
is increasingly difficult to accommodate each and every students preference for the
scheduling the make-up exam. For this reason a time when all students enrolled in the
course should be conflict free has been chosen to administer all make-up exams. It is
therefore the course policy that students may arrange a make-up for any of the in-term
exams to be taken during scheduled final exam period for this course. Since the final
exam time is published prior to the course and the lead-time is significant conflicts
should seldom occur with a scheduled event.
Therefore, if you cannot attend an exam you may select to take a make-up during the
scheduled final exam period. It is not the intent that a make-up exam will be of different
difficulty than the scheduled exam. However, no adjustments will be made to the makeup exam scores to create similar averages to the scheduled exams.
If a student is unable to attend either multiple in-term exams and/or the make-up exam
they should address the issue with the instructor to discuss their options to avoid a zero
on an exam.
MISSED EXAMS POLICY: A single exam that a student misses may be made up at the
end of the semester during the regularly scheduled final exam. However, if a student
misses multiple exams they must speak with the instructor and determine the course
can still be completed. Students may not choose to take more than one make-up during
the makeup exam period during the week of finals. NOTE Proctor U users MUST arrange
the make up with the instructor in order to have access to the makeup exam through
Proctor U.

APPEALS PROCESS: After each exam an answer key and solutions will be posted as an
announcement in Canvas. All appeals must be submitted within one week of the
announcement. Appeals will not be answered until after the one week window has
closed and the instructor has have the opportunity to preform an item analysis on
contested questions. Please refer to the posted answers BEFORE you appeal a question.
All appeals should be made to the course instructor at abmunson@mail.ufl.edu.

ASSIGNMENTS:
CLASS POLICY QUIZ: At the beginning of the semester the first assignment will be a
quiz on class policy. You will not be able to access all course material on the class site
prior to completing this assignment with a perfect score. Once completed the course
site will be entirely available for you. The quiz is worth 1 point of you course final grade.
EXAMS: During the semester there will be three exams. Each exam will be worth 25
points of your final grade. A single missed exam may be made up during the scheduled
final exam period of the course. The make-up exam will replace a zero on a previous
exam. It is not an opportunity to drop a non-zero grade.
HOMEWORK: The goal of the homework is to provide you with sufficient exposure to
quantitative material to minimally prepare you for the exams. The homework is an
excellent starting point for preparation. Relevant homework assignments should be
worked prior to the exam they relate to. Homework assignments will be weighted evenly
and a final average exported from MyOMLAB into the final grade book on Canvas. The
Homework is worth up to 14 points of your course grade. Because MyOMLAB can at
times be finicky regarding rounding etc 5% (up to a maximum of 100%) will be added to
your homework grade at the end of the semester. So if your homework score was an
83% in MyOMLAB you grade will show up in Canvas as 88% (but a 98% will only result in
a score of 100%).
Because the homework is available for weeks prior to each due date, extensions for
homework assignments will not normally be entertained. There is seldom a compelling
reason to extend due dates beyond the date set in MyOMLab. If you believe you have a
compelling reason why you will require additional time you should address it with the
instructor before the requested extension. No extensions are available after the final
exam.
DISCUSSION BOARDS: During the semester you will be assigned to discussion boards
for the purpose of discussing topics posted by the instructor. The class may be broken
into smaller groups for the purpose of facilitating discussion (depending on class size).
You are expected to maintain the decorum of the class at all times. As with any other
group activity, be acutely aware that your actions can have negative impacts on others.
All posts are expected to be respectful of others. Your grade will be based on meaningful

participation and a rubric will be available. A moderator will be assigned to each board
and will grade the participation. It is suggested that your post at a minimum
demonstrate familiarity with the article and express an opinion or speculation. It is
expected that most (or all) cogent post will result in credit based on the rubric. Any
post deemed by the moderators to be either non-contributory or inappropriate may be
removed and/or credit for participation will be withheld. For this reason you are
encouraged to participate in all three boards.
Example of a poor post: (offers three facts but fails to tie them together, offer an
opinion, or question the article.)
As stated in the article, the main consumer complaint concerning fast food
restaurants is not the speed. The top restaurants in the industry are investing in
areas like positive customer interactions and more complex menu items. Using
queuing theory we can assess the cost of waiting and allocate resources
accordingly.
There will be three discussion boards during the semester. The lowest score will be
dropped and the two remaining will contribute up to 5 points towards your final grade.
Material from all three articles posted for discussion will be considered available for
exam questions.

UF POLICIES:
UNIVERSITY POLICY ON ACCOMMODATING STUDENTS WITH DISABILITIES:
Students requesting accommodation for disabilities must first register with the Dean of
Students Office (http://www.dso.ufl.edu/drc/). The Dean of Students Office will provide
documentation to the student who must then provide this documentation to the
instructor when requesting accommodation. You must submit this documentation prior to
submitting assignments or taking the quizzes or exams. Accommodations are not
retroactive, therefore, students should contact the office as soon as possible in the term
for which they are seeking accommodations.
UNIVERSITY POLICY ON ACADEMIC MISCONDUCT: Academic integrity and honesty
are essential in the development of any professional. This society is not willing to
tolerate dishonest or otherwise unethical professionals. Students must attend to, and
follow, the University of Florida code of student conduct, with special attention to
academic integrity and academic honesty. Students must never appropriate the ideas
and work of others, including both academic sources and fellow students, without
appropriate attribution or by claiming others work as their own. You must exercise
complete honesty in following the conditions established by the instructor for
examinations and other assignments. Finally, you must be honest with one another, be
willing to be accountable for your own failures of honesty and integrity, and not tolerate
such failures in classmates. UF Student Honor Code:
http://www.dso.ufl.edu/students.php.
COMMUNICATION COURTESY: All members of the class are expected to follow rules of
common courtesy in all email messages, threaded discussions and chats.
http://teach.ufl.edu/docs/NetiquetteGuideforOnlineCourses.pdf
Should you have issues with your experience in this course that cannot be resolved with
the instructor, department, or program, please visit http://www.distance.ufl.edu/studentcomplaints to submit a complaint.

GETTING HELP:
For technical difficulties in Canvas, please contact the UF Help Desk at:
Learning-support@ufl.edu
(352) 392-HELP - select option 2
https://lss.at.ufl.edu/help.shtml
Any requests for make-ups due to technical issues MUST be accompanied by the ticket
number received from LSS when the problem was reported to them. The ticket number
will document the time and date of the problem. You MUST e-mail your instructor within
24 hours of the technical difficulty if you wish to request a make-up.

Other resources are available at http://www.distance.ufl.edu/getting-help for:

Counseling and Wellness resources

Library Help Desk support

GRADING POLICIES:
GRADING SCHEME:
Exam 1
Exam 2
Exam 3
Homework in MyOMLab
Discussion Boards
Class Policy Quiz

25 points
25 points
25 points
14 points
10 points (5% each for 2 of 3)
1 point

GRADING SCALE: This class will be graded based on a curve. The grading scale in Table
1 is a guaranteed scale. The additional curve (if any) will be based on Table 2.
If the class preforms exceptionally well the percentages in any bracket (of Table 2) may
be increased at the instructors discretion. In no case will a student completing the
course with lower than 50 points receive a grade other than E.
Table 1
93 or
Above
90 to 93
87 to 90
83 to 87
80 to 83
77 to 80
70 to 77
66 to 70
60 to 66
55 to 60
50 to 55
Below a 50

A
AB+
B
BC+
C

No less than the top 15%

75th-85th percentile
65th-75th percentile
50th-65th percentile
40th-50th percentile
30th-40th percentile
10th-30th percentile
Students within 5 points of the lowest C will
receive a C-

AB+
B
BC+
C
CD+
D
DE

Table 2

C-

D+ and
Lower

Students who do not stay within 5 points of the

lowest C will receive grades of D+ and lower at
the instructors discretion.

COURSE SCHEDULE:
Week
s
1

Date

Topic

1/6
1/8

Introduction, Class Policies

Productivity

1/13
1/15
1/20
1/22

Productivity
Forecasting
MLK DAY
Forecasting

1/27
1/29

Forecasting
Decision Making

Read Module A

2/3
2/5

Decision Making
Linear Programming Sensitivity

Read Module A
Read Module B, Linear Programming
Notes

2/10

Linear Programming Sensitivity

Read Module B

2/12

2/17
2/19

2/24

EXAM 1
Discussion Board for Article
1 closes
HOMEWORK 1-4 due
Production Strategy
Capacity and Constraint
Management
Capacity and Constraint
Management

2/26

Readings, Deliverables and

Critical Dates
MyOMLAB HW will open at 9 am on
the 27th
Reading, Chapter 1 of text
No Live Lecture
Read Chapter 4
Read Notes on Exponential
Smoothing

EXAM 1 - 8:20-10:10 (on

Campus); by appointment for
ProctorU; room assignments will
be announced in Canvas
Read Chapter 7
Read Chapter 7S
Read Chapter 7S
Read Chapter 6

Quality
9
10

3/3 SB
3/5 SB
3/10

SPRING BREAK
Quality/Statistical Process
Control

Read Chapter 6S

3/12
Statistical Process Control
11

3/17

Queuing Theory

Read Modules D

3/19

Queuing Theory

Read Modules D

12

13

14

15

16

3/24

Inventory Strategy

Read Chapter 12

3/26

Exam 2
Discussion Board for Article
2 closes
HOMEWORK 5-7 due

EXAM 2 - 8:20-10:10 (on

Campus); by appointment for
ProctorU; room assignments will
be announced in Canvas

3/31

Inventory Models

Read Chapter 12

4/2

Inventory Models

Read Chapter 12

4/7

Revenue Management

Read Revenue Management Notes

4/9

Aggregate Planning

Read Chapter 13

4/14

Project Management

Read Chapter 3

4/16

Project Management

4/20

Exam 3
Discussion Board for Article
3 closes

EXAM 3 - 8:20-10:10 (on

Campus); by appointment for
ProctorU; room assignments will
be announced in Canvas

FLEX DAY (Used only if needed)

Likely review for Make up
Exam
MAKEUP EXAM

Last day of Fall Class

4/21

17

4/29

FINAL EXAM 8:00 to 10:00 (on

Campus); by appointment for
ProctorU

HOMEWORK #8, #9 and #10

due
MyOMLAB Inventory, Aggregate
Planning and Project
Management HW due on 4/29 at
11:59 PM
DISCLAIMER: This syllabus represents current plans and objectives. As we go through
the semester, those plans may need to change to enhance the class learning
opportunity. Such changes, communicated clearly, are not unusual and should be
expected.
FINAL NOTE: The nature of mixed platform and online lectures is naturally
asynchronous. Announcements are made during the lectures and also though the
Canvas website. These may include, but are not limited to, schedule changes, policy
changes, opportunities to make-up missed assignments, exam locations, reminders
about upcoming due dates, or information regarding likely exam topics or questions. The
student is responsible for all material available in the lectures including announcements.
Announcements may also be broadcast through Canvas, though not necessarily. No
attempt will be made to obscure information but it is the responsibility of the student to

participate in the course which includes accessing the Canvas website and viewing
lectures in a timely fashion.