123

Oracle Support manages roles and responsibilities for all users associat
ed to a Support Identifier in My Oracle Support.
Mark for Review
(1) Points
True
False (*)

[Incorrect]
Oracle Customers are able to manage their own My Oracle
Support access by establishing Customer User Administrators from their organizat
ion
2.
The Customer User Administrator (CUA) manages access lev
els for other CUAs (who share the same Support Identifier).
Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

3.
Support Identifier groups allow you to group assets and
products from the same Support Identifiers into virtual groups (or containers).
Mark for Review
(1) Points
True
False (*)

[Incorrect]
entifiers

They allow you to group assets from DIFFERENT Support Id

4.
My Oracle Support?
(1) Points

Who approves End Users and sets their access levels for
Mark for Review

Oracle Support
Your Organization

Your Customer User Administrator (*)

None of the above
You do not need approval for access

[Incorrect]

Incorrect

5.
How would the Customer User Administrator (CUA) turn on
the Service Request Details in the email option for a Support Identifier?
Mark for Review
(1) Points
Administration > Support Identifiers > Service Request Details in Email
Personalization > Service Request Details in Email Turn On
The CUA can do both 1 and 2
It is a two-step process: The CUA can only address the Administration ac
tion and the User has to complete the Personalization action (*)
None of the above
A Support Identifier (SI) is a numeric value that is assigned when purch
asing Hardware or Software from Oracle.
Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

My Oracle Support Introduction

(Answer all questions in this section)
7.
My CUA is my first point of contact for any access issue
s I experience with My Oracle Support Mark for Review
(1) Points
True (*)

False

[Correct]

Correct

8.
You have a Hardware SI and your dashboard is NOT showing
the Assets widget. What is the first step you should take to resolve this issue
?
Mark for Review
(1) Points
Click the Contact Us link in My Oracle Support and ask for help
Contact an Oracle colleague and ask for advice
Go to your My Account page and confirm if you have access to View Assets
for the designated SI. If your Assets column says 'No Access', you will not be
able to add the Assets widget (*)
Select 'Customize Page' on the My Oracle Support home page and make sure
the Asset widget is displayed on your dashboard
None of the above

[Incorrect]
You need to have a hardware SI in order to even add the
widget (if you have no access, you would not see this option)
9.
As a user of My Oracle Support, you want to get the most
value from the customizable dashboard layout. Which of the following are best p
ractices to customize your layout and make it work for you? Select all that appl
y.
Mark for Review
(1) Points
(Choose all correct answers)
Reduce wasted time and frustration by organizing your dashboard to match
your job role and product (*)
Consider modifying your dashboard any time your role changes or you have
a new product interest (*)
Do not customize what you see in the dashboard. When you first login to
My Oracle Support, you have access to all the recommended widgets by default
Add as many widgets as you can to the dashboard to maximize what you see
when you login

Ask your CUA to suggest a layout

[Incorrect]
This is a key benefit of the My Oracle Support interface
. Take the time to organize the content exactly the way you want to see it and u
se it. Make it work for you.
10.
You would like to locate content about what changed in t
he LATEST My Oracle Support release. Which of the following statements best desc
ribes the steps you would follow?
Mark for Review
(1) Points
Post a question in the Using My Oracle Support Community asking what cha
nges have been made in the last release
Access the My Oracle Support Resource Center and view the Release Notes
(*)
Call Oracle and log a Service Request to ask what changes have been made
.
Search for 'Release Notes' in the Global Search and go through the diffe
rent results.
11.
My Oracle Support has pre-set dashboard configuration options based on r
ole. For example, I can go to the Customize link and select "Hardware User" to a
utomatically add the widgets to my dashboard associated with this user type
Mark for Review
(1) Points
True
False (*)

[Incorrect]
can select. My Oracle
a dashboard that works
to change it any time

There are no user type dashboard customizations that you

Support allows you to select from many widgets to create
uniquely for your role and interests. It is fast and easy
you want.

12.
The number of tabs you see in My Oracle Support depends
on the Support Identifiers associated with your account.
Mark for Review
(1) Points
True (*)

False

[Correct]

Correct

13.
As a customer, you want to stay informed about ALL UPDAT
ES to content related to My Oracle Support. Which of the following options is th
e best approach?
Mark for Review
(1) Points
Follow @myoraclesupport on Twitter
Log a non-technical support Service Request and have the Oracle Support
team tell you what is new
View the User Resource Center on your dashboard to see the latest conten
t (mark it as a favorite) (*)
Subscribe to Hot Topics E-Mail: From Selected Products, click Add and se
arch for My Oracle Support, select "Knowledge Articles" and Apply your changes.
None of the above

[Correct]

Correct

Knowledge Search and Browse

(Answer all questions in this section)
14.
of Global Search
(1) Points

PowerView is a type of search that you can use in place

Mark for Review

True
False (*)

[Incorrect]
The PowerView feature allows you to filter search result
s by product family or other options
15.
t based on product?
(1) Points

What is the best way to find content in My Oracle Suppor

Mark for Review

Check the Certifications tab

Use the 'Search & Browse' feature on the Knowledge tab and product-based
information centers (*)
Post a thread in My Oracle Support Community
Global Search bar
Why would I want to review and update my current settings for Knowledge
Preferences (Settings tab, My Account)?
Mark for Review
(1) Points
Allows you to provide feedback to My Oracle Support on ways to improve t
he quality and content of the knowledge base
You can update your knowledge widgets to customize your dashboard
You can make specific choices to customize your search experience with o
ptions like number of search suggestions and solutions during SR creation (*)
All of the above
None of the above

[Incorrect]

Incorrect

17.
You are looking to install the Oracle E-Business Suite (
EBS) product range. How would you find one document that outlines everything you
need to know? Mark for Review
(1) Points
Log a Service Request and ask for Oracle Support to send you the informa
tion
Read the documentation on http://docs.oracle.com/cd/E18442_01/doc.651/e1
8053/ebs.htm
On the knowledge Base widget in My Oracle Support, enter Oracle E-Busine
ss Suite on the Search & Browse tab to access the information center (and view a
ll the available content in one location) (*)
Search in the Global Search box with the term 'EBS'

Post a question in the EBS Community asking where you can find a documen
t with everything you need to know about EBS

[Incorrect]
The answer is based on the constraint of 'ONE document';
logging an SR or posting a question is not searching for one document (that are
other activities you can do to find content).
18.
Any time you type a search into the Global Search bar (o
n any tab), the results are provided on the Knowledge tab
Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

19.
A common problem that Users experience in My Oracle Supp
ort when searching: User enters a key word in the Global Search box and views th
e results. User cannot find the desired information due to the large volume of c
ontent returned with this approach.
Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

Product Certifications
(Answer all questions in this section)
20.
Is there any reason to check the Certifications tab on a
regular basis if my company has NOT upgraded any of our products? Select the mo
st correct answer(s). Mark for Review
(1) Points
(Choose all correct answers)
Yes, to check the support dates to understand when products stop being s
upported (*)
No, you would only check during an active upgrade planning cycle

No, there is no new information on the Certifications tab unless you rec
eived a Hot Topics E-Mail
Yes, because you can pick the releases you are currently running and the
Certifications tab will list out the patch levels (if required) (*)
What is the definition of a certification?
(1) Points

Mark for Review

A combination of Oracle and third-party products, operating systems, or

hardware that Oracle has tested and should work together. (*)
A testing matrix that Oracle provides via the Certifications tab that al
lows you to compare combinations of Oracle and third-party products
A combination of Oracle and third-party products, operating systems, or
hardware that Oracle believes should work together
A combination of Oracle and third-party products that Oracle has tested
and should work together.

[Incorrect]

Incorrect

22.
ovide to the user?
(1) Points

What does the Certifications tab in My Oracle Support pr

Mark for Review

A quick way to log Service Requests related to Certification questions.

This tab is only available to you in My Oracle Support if you purchase a
special support contract. The average user does not have access.
Access to product certification information (*)
None of the above

[Correct]

Correct

23.
A product is certified for a specific release of an oper
ating system (OS) on a particular hardware platform. For example, Oracle Databas
e (11.2.0.3.0) on Oracle Solaris 11 (SPARC)
Mark for Review
(1) Points

True (*)
False

[Correct]

Correct

24.
I am not sure of the exact product name to use in the Ce
rtifications tab. What is the best approach?
Mark for Review
(1) Points
Locate the product name glossary on the Knowledge tab
You should be able to find your product by typing a portion of the name.
The Certifications search is equipped with aliases that will suggest product op
tions to you (*)
Create a new thread and ask the Certifications community
Check your SI to find out exactly how to input the product name
None of the above

[Correct]

Correct

Patches and Updates

(Answer all questions in this section)
25.
A great resource for additional help in My Oracle Suppor
t is the 'context-sensitive' help located in the upper-right. You can view detai
led answers to common questions about topics such as Patching. Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

I am looking to download the JD Edwards EnterpriseOne 9.1 patch. What is

the most correct method to do this?
Mark for Review
(1) Points

Log a Service Request with Oracle Support and ask for the Support Engine
er to send me the required patches.
Select Patches and Updates Tab > Patch Plan > select my configuration >
select the release 9.1 > Select Analysis > download the patches after I read any
message displayed.
Select Patches and Updates Tab > Advanced Search > Search for JD Edwards
EnterpriseOne > Release is 9.1 and select search
Select Patches and Updates Tab > Quick Links JD Edwards > search for JD
Edwards EnterpriseOne > Release is 9.1, agree to license and select search (*)

[Incorrect]

Incorrect

27.
You have some questions about a recommended patch set fo
r your products. What is the best practice for you to ask specific questions and
get feedback? Mark for Review
(1) Points
Use the Patch Search region on Patches & Updates tab, Product or Family
(Advanced) search. Select release and type (Patchset) and search. Sort patches b
ased on date to see the latest displayed first
Create a new thread in the appropriate patching community and discuss wi
th the members of your community. (*)
Use Google to find out what recommended patches are available
Log a Service Request
Add the 'Recommended Patch Sets' widget to your dashboard

[Incorrect]
My Oracle Support Community is the recommended best prac
tice to not only ask questions but share experiences with other users
28.
Regardless of your specific Oracle products, the general
process to download patches in My Oracle Support is the same Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

29.
What are the best ways to download a patch? Please selec
t all answers that apply.
Mark for Review
(1) Points
(Choose all correct answers)
Open a Service Request to ask Oracle Support to download the patch from
this site
Search the knowledge base for an article on patching for your product an
d click the download links (*)
A user cannot directly download a patch from this site
From my Patch Search Results > mouse-over the line (not patch number) an
d select the download option (*)
From My Patch Search Results > click patch number > Download (*)

[Incorrect]
It is an option to ask Oracle Support to download a patc
h, but it is not a suggested best practice
30.

What is a Patch Advisor?

Mark for Review

(1) Points
A type of Lifecycle Advisor in My Oracle Support that co-locates patchin
g information in areas such as Upgrade Advisors and Patching & Maintenance Advis
ors (*)
The Patch Advisor is the Readme file included with all Patches that prov
ide specific install information
A specific patch search in My Oracle Support that only focuses on patch
information
A tool that you can download that will analyze the patches on your syste
m to confirm you are on the latest patch set
If you have general questions about My Oracle Support and have not found
answers in the help menu or in the knowledge base, a best practice is to post y
our question to 'Using My Oracle Support' Community.
Mark for Review
(1) Points

True (*)
False

[Correct]

Correct

32.
You recently created a new discussion in My Oracle Suppo
rt Community. When you go back to view it, you do not see it in the community wh
ere you thought you had posted it. What can you do to locate your posting?
Mark for Review
(1) Points
Your discussion was likely deleted by a moderator because it was in the
wrong community
Log a Service Request
Look under Browse, Content, Authored within My Oracle Support Community.
(*)
You can post another new thread and ask the community if they know what
happened to your last posting
None of the above

[Correct]

Correct

33.
le Support Community?
(1) Points

How can you change your user number to a NAME in My Orac

Mark for Review

Click the drop down arrow next to your name and click Edit Profile. Clic
k Your Profile and then click Edit next to your user name. (*)
In My Oracle Support - Click the drop down arrow next to your user name,
click My Account and then update the name field
Call Oracle Support and log a service request ticket.
Any of the above.

[Incorrect]

Incorrect

34.
What is a typical consequence of posting a product-speci
fic question into the 'Using My Oracle Support' Community?
Mark for Review
(1) Points
A moderator for the community will directly email you to request that yo
u remove this question
The question will trigger an automatic email that alerts you to ask the
question in a different community
The moderator for the community will see that the question is not in the
right community and will attempt to find the right community for your question.
This impacts the time to resolution of your question (*)
None of the above

[Correct]

Community?
(1) Points

Correct
35.
What is the recommended way to post a discussion in the
Mark for Review

Any of the above

Navigate to the subspace. From Activity, click on start a discussion.
Use the create discussion option from the banner, enter your question an
d post it to the Using My Oracle Support Community
None of the above
Navigate to the subspace first. Then, type your question in the ASK IT b
ox at the top and the Create a Discussion process is triggered. (*)
When should you mark an answer Correct?
(1) Points

Mark for Review

Don't mark answers correct until you see what other users have to say
When the answer is the answer you expect to see
You can't mark answers correct

When the answer is technically correct, even if you do not agree with wh
at is being recommended (*)

[Incorrect]

Incorrect
37.

How can you view Subspaces you are following?

Mark for

Review
(1) Points
In the region "Spaces I am following"
All of the above (*)
My profile > More > Places
In Activity > Content Streams, I can view places that I am following

[Correct]

Correct

Best Practices for Hardware and Software

(Answer all questions in this section)
38.
If a customer or partner has a Hardware Support Identifi
er (SI), what permissions do general My Oracle Support Users need to view Assets
in My Oracle Support? Mark for Review
(1) Points
CUA Access level
None. It is available to all users
SR Create & Update
Asset-View access level (*)

[Incorrect]

Incorrect

39.
You can view Health Recommendations in My Oracle Support
before you enable a collection mechanism.
Mark for Review
(1) Points

True
False (*)

[Incorrect]
d by the collector

The analysis runs against the configuration data capture

40.
You have a planned outage window at the end of the quart
er. You can access features available in My Oracle Support that will enable you
to make decisions about which patches to install
Mark for Review
(1) Points
True (*)
False
From a hardware perspective, what are the benefits of downloading Oracle
Services Tools Bundle and enabling Auto Service Request (ASR)?
Mark for
Review
(1) Points
Prevent known issues
Automatically log Service Requests
Create a fully qualified Service Request
None of the above
All of the above (*)

[Incorrect]

Incorrect

42.
The output of Oracle Configuration Manager (OCM) will li
st out the required firmware for your Oracle Systems products Mark for Review
(1) Points
True
False (*)

[Incorrect]

False, as OCM is for Oracle Software

43.

How is this type of collected data valuable to you?

Mark for Review

(1) Points
It provides specific patching recommendations
The data collected provides an understanding of the configuration of Ora
cle software, revision levels, and the operating system and patching levels (*)
The data helps to determine how often you log Service Requests
The data links to certification information on the Certifications tab fo
r operating systems
None of the above

[Incorrect]

Incorrect

Create and Manage Service Requests

(Answer all questions in this section)
44.
What are two key benefits of taking the time to create a
Fully Qualified Service Request?
Mark for Review
(1) Points
Special fast-track handling in the Support Queue
Minimum delays
Minimum delays and faster resolution (*)
You can only add attachments to a Fully Qualified Service Request
None of the above

[Correct]

Correct

45.
The main way that users with 'Create and Update' privile
ge log Service Requests in My Oracle Support is by selecting 'Create SR' on the

Service Requests tab

(1) Points

Mark for Review

True (*)
False
The following is a common problem that Users encounter when trying to lo
g a Service Request: they do not have the correct access level in My Oracle Supp
ort and/or do not have the correct Support Identifier approved and associated wi
th their account
Mark for Review
(1) Points
True (*)
False

[Correct]

Correct
47.

When should Severity 1 be selected?

Mark for Review

(1) Points
To get immediate attention to your Service Request
When your business has stopped functioning due to an issue on your Oracl
e System, Software, or Application (*)
When your testing system is down
Only when you have requested an Escalation of the issue
All of the above

[Incorrect]

Incorrect

48.
You are in the process of logging a new Service Request.
During Step 2 (Solutions), you see a solution that does resolve your issue. Wha
t should you do next? Mark for Review
(1) Points
Continue logging the Service Request and make a note to review the solut
ions at a later time

Turn off the option to view suggested solutions to speed up your process
to create a new SR
Exit the Service Request process and do not log this Service Request (Cl
ick Cancel and OK) (*)
None of the above

[Incorrect]
The knowledge base attempts to identify solutions based
on the information you provide. Taking the time to provide accurate and detailed
information increases the likelihood of a suggested solution addressing your is
sue
49.
You were able to resolve a Service Request before Oracle
Support came back with a suggested solution. What should you do?
Mark for
Review
(1) Points
Click on 'Close SR' and provide detailed comments (Update Detail) on the
solution you found to help Oracle Support improve our knowledge base (*)
Just close the SR with no further updates
Call the Support Engineer for advice
Ask your CUA to initiate an auto-close of this SR since you have a solut
ion
None of the above

[Incorrect]

Incorrect

50.
Which of the following is the best example of a Service
Request Problem Summary?
Mark for Review
(1) Points
MySql - using JDBC eWay is experiencing a connection problem - ClassName
not found (*)
Blue screen
System not working

Application is slow
The Customer User Administrator for my organization is able to utilize Mobile My
Oracle Support to review access requests with just a smart phone and Internet a
ccess. Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

52.
You receive a Tweet from Oracle while you are in a meeti
ng. There is some interesting information about one of your products. You can qu
ickly log into Mobile My Oracle Support and search the knowledge base to get mor
e details to share with your colleagues during the meeting.
Mark for Review
(1) Points
True (*)
False

[Incorrect]
It is easy to follow up on Tweets or other updates as yo
u can search the knowledge base from your smart phone
53.
The two main functions you can accomplish in My Oracle S
upport Mobile are to view and update Service Requests and search the knowledge b
ase
Mark for Review
(1) Points
True (*)
False

[Correct]

Correct

54.
A best practice to get the most value from Mobile My Ora
cle Support would be to mark as favorites any bugs or documents that you want to
revisit and review when you have more time back at your desk. You will not wast
e any time trying to find them again when you go back to the My Oracle Support p
ortal Mark for Review
(1) Points

True (*)
False

[Correct]

Correct

55.
You are a CUA for your company. You are currently in a t
hree-day organizational meeting and are concerned about getting behind on new us
er requests for access to My Oracle Support. Unfortunately, you will not be able
to approve any requests through the mobile application as it only allows you to
search the knowledge base.
Mark for Review
(1) Points
True
False (*)
How do you access Mobile My Oracle Support?
(1) Points

Mark for Review

You have to download the app from the primary portal and load it to your
smart phone
You access it from http://support.oracle.mobi (*)
There is a button on My Oracle Support homepage that allows you to jump
to the mobile application
You open a Service Request and ask for special privileges

[Correct]

Correct

Oracle Support Policies

(Answer all questions in this section)
57.
What is the best approach to resolve the issue of not be
ing able to download a specific patch for a Product (after the Support Date has
passed).
Mark for Review
(1) Points
Log a Service Request and ask Oracle to send it to you
Contact your Oracle Sales representative and ask them to call Oracle Sup
port and send you the patch

Contact your Oracle Sales representative and purchase Extended Software

support for your product that needs patching (*)
Google to see if the patch is available somewhere on the Internet

[Incorrect]
All of these answers are possible reactions to not being
able to download a patch. The most correct answer is C as the product has passe
d its supported end date.
58.
elect all that apply.
(1) Points

What items are covered by your Premier Support Policy? S

Mark for Review
(Choose all correct answers)

Access to Oracle Support Engineers to de-code customized code and undert

ake script development
Access to Oracle Engineers to perform mapping business requirements to p
roduct functionality
Access to new functionality included in Oracle Patches and Upgrades (*)
Access to My Oracle Support Community (*)
Access to Oracle Product knowledge and Oracle Product bug fixes (*)

[Incorrect]
Oracle Support is available to support you on Oracle Pro
ducts, however Oracle Support is not a resources to train and develop customized
solutions for your organization.
59.
What are the best methods to stay informed about the lat
est information on Oracle Technical Support policies? Mark for Review
(1) Points
(Choose all correct answers)
Search technical support on oracle.com and review the posted policy PDFs
often (*)
Download the Oracle Technical Support Policies and use these as your ref
erence guide

Search in My Oracle Support for 'Technical Support Polices' (*)

Log a Service Request and ask Support to provide information about suppo
rt policies

[Correct]

Correct

60.
What is the recommended way to locate content about the
End Date of support for a product? Select all that apply.
Mark for Review
(1) Points
(Choose all correct answers)
Access oracle.com and review the support PDF and search for support date
s (*)
Call your Oracle Sales or Account Representative
Log a Service Request and request information about support dates
Use the Certifications tab and review the support-specific content (*)
Which of the following statements regarding enrollment in Oracle Collabo
rative Vendor Support (OCVS) is NOT true?
Mark for Review
(1) Points
A partner should wait to enroll in OCVS until they encounter a multi-ven
dor support issue from a mutual customer. (*)
OCVS is offered as a value-added benefit at no additional costs to Oracl
e Partners as part of their OPN membership.
A Partner should enroll in OCVS proactively if they provide support serv
ices to mutual customers.
Enrollment in OCVS is easy by selecting the "Join Now" link from the OCV
S portal page on OPN.
Useful OCVS enrollment information can be found on the OPN portal under
Support > Learn About Support Offerings and Benefits.

[Incorrect]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort (OCVS) Overview training for more information.

62.
Which of the following statements are Partner requiremen
ts for collaboration in Oracle Collaborative Vendor Support (OCVS)?
Mark for
Review
(1) Points
(Choose all correct answers)
Partner must provide the Mutual Customer?s support identification number
when collaborating with Oracle Support. (*)
Partner must provide and maintain standard contact and escalation inform
ation for the OCVS. (*)
Partner must direct Mutual Customers to contact Oracle Support directly
on Oracle-related issues.
Partner must establish their own severity levels and response timeframes
for Mutual Customer support issues.
As part of OCVS, Partners have the option of collaborating with Oracle S
upport on a Mutual Customer support issue.

[Incorrect]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort (OCVS) Overview training for more information.
63.
Which of the following are support challenges at multipl
e vendor computing environments?
Mark for Review
(1) Points
All of the above (*)
Complexity of MVS environments
Rising Multi-Vendor Support Activity
Expanding call Resolution Times
Prohibitive Training Demands for technical analysts <br><br>
none of the above

[Correct]

Correct

64.
As an active OPN member, you can automatically take adva
ntage of the OCVS benefit.
Mark for Review
(1) Points
True
False (*)

[Incorrect]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort (OCVS) Overview training for more information.
65.
Which of the following statements reflect the value prop
osition to our Mutual Customers as a result of Oracle Collaborative Vendor Suppo
rt (OCVS)?
Mark for Review
(1) Points
(Choose all correct answers)
Improves response by having all parties involved in the collaboration. (
*)
Increases the risk and costs associated with owning multi-vendor solutio
ns.
Strives to prevent the frustration of "finger-pointing" between vendors
and improves overall satisfaction. (*)
Increases the time to implementation for multi-vendor solutions.
Provides enhanced support value for multi-vendor implementations. (*)
It is an Oracle recommended best practice to have multiple CUAs for each Supp
ort Identifier (although you are allowed to select only one per SI).
Mark fo
r Review
(1) Points
True (*)
False
As a customer or partner, how would you locate a Support Identifier?
for Review
(1) Points
Log a Service Request

Mark

Log a non-technical Service Request (*)

Post a question in the Using My Oracle Support Community
Ask a colleague on your team who might be using the SI you want

As a customer, you want to stay informed about ALL UPDATES to content related
to My Oracle Support. Which of the following options is the best approach?
Mark for Review
(1) Points
Follow @myoraclesupport on Twitter
Log a non-technical support Service Request and have the Oracle Support team
tell you what is new
View the User Resource Center on your dashboard to see the latest content (m
ark it as a favorite) (*)
Subscribe to Hot Topics E-Mail: From Selected Products, click Add and search
for My Oracle Support, select "Knowledge Articles" and Apply your changes.
None of the above
14.
What is a Search Assistant?
(1) Points

Mark for Review

Some products have created Search Assistants which allow you to identify whe
re a product issue is occurring and then recommend documents based on your selec
tion (*)
Voice-activated help feature that you can turn on in My Oracle Support
An option you can select under Knowledge Preferences
A new section in the Service Request process
25.
What are the best ways to download a patch? Please select all answers tha
t apply.
Mark for Review
(1) Points
(Choose all correct answers)

Search the knowledge base for an article on patching for your product and c
lick the download links (*)
From my Patch Search Results > mouse-over the line (not patch number) and s
elect the download option (*)
From My Patch Search Results > click patch number > Download (*)
Open a Service Request to ask Oracle Support to download the patch from thi
s site
A user cannot directly download a patch from this site

What products can use patch plans? Identify an answer within My Oracle Support w
ith the best description.
Mark for Review
(1) Points
All Oracle Products
You set this preference in My Account to identify patch plans you want to us
e
Database, Fusion Middleware, and Enterprise Manager (*)
Only products which have collector installed and configuration is being sent
to Oracle
Database, Fusion Applications, Fusion Middleware and Cloud

33.
Which of the following attributes describe the value of My Oracle Support
Community?
Mark for Review
(1) Points
Available to users 7x24x365. You can engage in the global community at a con
venient time in your work day and leverage the shared experience of peers and su
bject-matter experts. (*)
Each community is staffed with a special set of Oracle support engineers who
engage exclusively with online questions
Using communities allows you to bypass the standard Service Request creation
process in My Oracle Support and fast-track your issues

None of the above

Correct
34.
(1) Points

In what subspaces can you post a Blog or Idea?

Mark for Review

Only the subspaces that have the "Activity" Blog or Idea available (*)
No spaces or subspaces
Any spaces or subspaces
This feature is not an option in My Oracle Support Community
41.
For the supported products, what are the benefits of installing and using
Oracle Configuration Manager (OCM)?
Mark for Review
(1) Points
Monitor changes and review health checks
Use the Upgrade Planner
Create fully qualified Service Requests
View Reports
All of the above (*)

123