Examiner Information Booklet

This booklet has been put together by Fiat Group Automobiles

UK Ltd as a guide to the services offered by Actia and does not in
anyway affect the Actia Guarantee and Support Conditions issued
with the equipment purchased.

This booklet contains 7 sections:

How to Request Technical Assistance.
Procedure for Ordering New Equipment.
Diagnostic Equipment Guide. (Part numbers and Photographs
of available equipment)
Annual Subscription Renewal
Questions and Answers
Warranty extension Form
Configuring a generic USB pen on Examiner Smart/HD

SEC 1

How to Request Technical Assistance

Before requesting assistance form Actia please carry-out the simple tests detailed
below which will help to identify the cause of the problem.
It is important you read the following pages which outline the procedure for
requesting and gaining assistance. This will guide you through the various
communications that may be required.
NOTE: Any Damaged units (Normally this relates to scratched or marked touch
screens) returned to Actia under the exchange system will result in invoice to the
dealer. This invoice must be settled immediately or it may result in the support
service being suspended for the replacement unit.
For your further information on costs for non warranty repairs. Please see the price
guide for chargeable repairs at the end of this section.

We recommend using email for all communications whenever possible

Email: helpdeskfiat.uk@actiaitalia.com
Or if email is not possible.
Fax: 0039 0293 595040
Diagnosis checks for Examiner SMART
Check green power supply LED is on. If not, connect an alternate power lead eg: 12v
battery power cable or AC/DC power converter if EOBD cable is being used.
Status table for supply LED and battery LED
Power supply LED
Off
Examiner Smart is off
Green
Examiner Smart is working with external power supply
Orange
Examiner Smart is working with its internal battery
Battery LED
Off
Examiner Smart is off or internal battery is between 35% and 99%.
Green
Battery full capacity (100%)
Green, blinking
Internal battery charging
Red
Internal battery missing or damaged (Only when connected to
external power supply).
Red, slow blinking Internal battery low capacity (35% charging enabled)
Red, fast blinking
Internal battery low capacity (15%)

SEC 1
Procedure for requesting assistance under Express exchange or Repair of your
own unit.

First carry out all the basic checks to establish cause of problem

Send the request form to Actia assistance centre. Via e mail if possible.
It is vital that you CLEARLY complete ALL fields of the form and provide a
detailed description of the problem.
If the unit has been damaged you must state this clearly.
YOU MUST INDICATE WHAT SERVICE IS REQUIRED EXCHANGE OR REPAIR
The Exchange service is only available to units still under Warranty.

At this stage Actia may contact you for further technical information or to advise on a
recovery/repair method, which MUST be responded to before further action is instigated.

Actia will send a reply within 24 hrs, confirming delivery of a replacement or collection
of your unit as requested with all transportation details.

Prepare your unit as detailed in the confirmation reply

Prepare and pack only those parts indicated in the reply.
Ensure all relevant dealer staff are expecting delivery / collection on the unit.
Actia will collect / Exchange your unit within 48hrs of confirmation of delivery reply.

When transport company arrive, hand defective unit to them., We recommend that you get
the courier to note the condition of the unit to avoid transport damage disputes.

For repair requests only

Actia will repair units within 4 working days and will return the repaired unit within 48
hrs of sending the confirmation of repair reply. Please note: Actia will require payment
for repairs to units outside the warranty before starting repairs.

ITALIA S.r.l Via Europa 31 20010 Pregnana Milanese (MI)- ITALY VAT Code : 08166150014

CUSTOMER SERVICE REQUEST FORM EXAMINER SMART

Please fill in this form completely and legibly and send it to :
ACTIA ITALIA After Sales Div.
Fax: +39 02 93 59 50 40 e-mail: helpdeskfiat@actiaitalia.com
Company Details
Company Name

Date

VAT Registration Number

Brand

FIAT

LANCIA

ALFA

SINCOM Code/Dealer Number

Reference Person

E-mail

Tel

Fax

Complete Address

ZIP CODE

City

Country

Device Information

Examiner SMART
Serial Number

__/__

Examiner SMART HD
______

Release installed

Detailed description of the problem

Error messages

What has already been done to try and solve the problem ?

Please mark requested intervention

Fast Replacement , (within 24/48 hours from fax receipt)
Your Examiner will be replaced definitely with a reconditioned one of the same quality

Repair of your Examiner, (return of your Unit within 4/5 days from the receipt of the fax)

The information collected with this form will be processed according to the privacy code provided for by law 675/96,
i.e., Personal Data Protection Law

MCP070809_406A2MENS

ACTIA ITALIA - After Sales Div.

SEC 1

SEC 1

SEC 2

Procedure for Ordering New Equipment

1. First decide what equipment you wish to purchase using the Diagnostic Equipment Guide
section of this document. Note prices are indicative, as they may have altered since the time
of publication.
2. To request purchase of any diagnostic equipment supplied by ACTIA ITALIA SrL. please
fill out the attached Purchase Request Form (This is not a purchase order at this stage)
Then fax or preferably email a signed copy (Example-A attached) to:E mail: helpdeskfiat@actiaitalia.com
OR
Fax: 0039 02 93 59 50 40

Note: only fully completed correct forms will receive a response from ACTIA
3. On receipt of this request ACTIA ITALIA will send you the Order Form already
completed as per your Purchase Request Form with confirmation of the order number,
product availability and prices.
4. You must then confirm your order by signing the order confirmation as designated (3
places on the left and 1 at the bottom right) and return it to ACTIA ITALIA at the same time
the money must be transferred to Actia (Via Bank money transfer) or credit card details
given. Please note down your Order Number in case of future enquiries. (Example-B
attached)
ACTIA Bank Details
Bank:
Account Number:
Iban Code:
Swift Code:

INTESA SANPAOLO SPA London Branch 90 Queen Street,

London EC4N 1SA
803190010099
GB34BCIT40504580319001
BCITGB2L

(It is mandatory to indicate in the cause box Bank transfer to Actia for order No****)

Note: Payment must be made in Euros

Please be aware that Actia will not cover the bank charges for payment transfer.
(Check with your bank to confirm that all transfer charges are covered by your payment)

5. When ACTIA receive the signed Order Confirmation and the money has been transferred,
the order will be processed.
NOTE: Any queries on orders or delivery please contact Actia direct on the above Fax or E mail.
Please quote the Order Number from your order confirmation. Proof of payment may be required.

Example A

Example B

SEC 2

ITALIA S.r.l - Via Europa 31 - 20010 Pregnana Milanese (MI) - ITALIA - Partita IVA: 08166150014

UK

PURCHASING REQUEST FORM

SEC 2

Please complete this form legibily and send it to :

ACTIA ITALIA

Fax +39 02 93 59 50 40

Invoice to :

Deliver to (if different destination) :

Complete Firm Name :

Company Name :

VAT Registration Number :

To the attention of :

To the attention of :

E-mail :

E-mail :

SINCOM Code or Reference Garage (for authorized garages) :

SINCOM Code or Reference Garage (for authorized garages) :

Tel. :

Tel. :

Fax :

Fax :

Complete Invoicing Address :

Complete Shipping Address :

ZIP Code :

ZIP Code :

City :

Country :

Status :

City :

Country :
please complete only if this is
your first purchase at ACTIA

Type :

S/No :

 New Client (I have no Examiner)

Date of Purchase :

 I have some Examiners - List :

Type :

S/No :

Date of Purchase :

Example: EXAMINER II; S/No: SSSSSS; Date of Purchase:13/02/99

Payment : please indicate your preferred method of payment

Money Transfer
Credit Card Payment
VISA, MasterCard/Eurocard, CartaS, American Express

Item Code
SD965080VA
SD965080SV
ACD5000S

Description
EXAMINER SMART HD, Suitcase, FIAT SW
License, 1 years FIAT SW subscription
EXAMINER SMART HD, SAM, Suitcase, FIAT
SW License, 1 years FIAT SW subscription
EXAMINER SAM

Upon receipt of this request ACTIA ITALIA will send you a precompleted order form along with a confirmation of product avaiability.
Payment is in advance and you should make it when you send the
signed order to us.

Quantity

Unit Weight
Cat.

Total
Weight
Cat.

Unit
Amount*

3,00

3.965,00

3,00

5.650,00

0,00

1.833,00

ACD4000V /
ACD4000VA

SUITCASE EXAMINER SMART HD***

ACD2000KB

KIT B

1,90

490,00

ACD3000KC

KIT C

8,88

483,00

ACD1100KD

KIT D

8,43

968,00

Total
Amount*

30,00

* Please add the current V.A.T. rate upon shipping plus

Total weight category / Shipping Cost
0,00
shipping expenses.
(please see the table)
*** If you buy it separately the weight category is 14,52 ; if
you buy it together with an Examiner Smart HD, the weight
category is 3,00.
All the information collected with this form will be processed according to the privacy criteria provided for by law 675/96, i.e., "Personal Data
Protection Law"

TOTAL*
In

MCP060721_401A8MENS

On,

Stamp and signature

SEC 3

Diagnostic Equipment Guide

Examiner SMART HD SD965080VA (Inclusive of Case ACD4000V) Upgaded to HD version
Sept06
This is the main diagnostic unit for interrogating Fiat/Alfa Romeo on board systems.

Processor
Hard Disk
RAM
Autonomy
DVD
USB
Adapter cord

Examiner
Smart
Celeron 400 MHz
20 Gb
128 Mb
Up to1 hour
No (CD)
1 x USB 1.1
A16 (green)

Examiner Smart
HD
Celeron Mobile 1 GHz
60 Gb
512 Mb
Up to 3 hours
Yes
2 x USB 2.0
A16HS (red)

Examiner SAM ACD5000S

When connected to a SMART unit this enables the SMART to operate as a digital Volt, Ohm, Amp
meter and pressure gauge

Examiner SMART Case ACD4000V

SD965080SV Relates to a Kit of
SMART HD / SAM / Case
Complete with software license and 1
years Fiat S.W. subscription

SEC 3
Kit B (Resistors 1806358000 + 1806390000, Ignition Coil Tester 1806369001)

Resistor Kit 1 1806358000

Resistor Kit 2 1806390000

Coil Tester 1806369001

Kit C (Break-out box AD223+ AD233 + AD444)

Break-out box AD223

Break-out box AD233

Break-out box AD444

Kit D (Amp and temp sensors-1806337000) (Press sensors, 5bar, 50bar-18063380001806389000)

(Amp

and temp sensors-1806337000)

Actia part number

SD965080VA
SD965080SV
ACD5000S
ACD4000V /
ACD4000VA
ACD2000KB

(Press sensors, 5bar, 50bar-1806338000-1806389000)

Description
EXAMINER SMART HD, Suitcase, FIAT SW
License, 1 years FIAT SW subscription
EXAMINER SMART HD, SAM, Suitcase, FIAT
SW License, 1 years FIAT SW subscription
EXAMINER SAM

Unit Weight
Cat.

Indicative cost

3,00

3.965.00

3,00

5.650,00

0,00

1.833,00
30,00

SUITCASE EXAMINER SMART HD***

KIT B

1,90

490,00

ACD3000KC

KIT C

8,88

483,00

ACD1100KD

KIT D

8,43

968,00

SEC 3
KIT COMPONENTS
KIT D (ACD1100KD)
DESCRIPTION
KIT N.1 FOR EXAMINER
TRANSDUCER CABLE - KIT A, KIT D
CLAMP-ON CURRENT SENSOR 1000 A -KIT A, KIT D
SHUNT 10 A - KIT A, KIT D
TEMPERATURE TRANSDUCER

ACTIA CODE
RACD1001KA
RACD1006KA
RACD1007KA
RACD1008KA
RACD1009KA

FIAT CODE
1806337000
1806337000
1806337000
1806337000
1806337000

KIT N.2 PNEUMATIC FOR EXAMINER

PRESSURE TRANSDUCER 50 BAR
PRESSURE TRANSDUCER 5 BAR
KIT GASOLINE PRESSURE - KIT A, KIT D
KIT CYLINDER COMPRESSION MI4
KIT INTAKE PRESSURE - KIT A, KIT D

RACD1002KA
RACD1010KA
RACD1011KA
RACD1012KA
RACD1013KA
RACD1014KA

1806338000
1806338000
1806338000
1806338000
1806338000
1806338005

CYLINDER COMPRESSION TUBE DIAM. 12X1.25

SELECTOR MPX 97
EOBD ADAPTER MPX 97A

RACD1005KA
RACD1003KA
RACD1004KA

1806389000
1806365001
1806365003

KIT B (ACD2000KB)
DESCRIPTION
KIT N. 3 FOR EXAMINER (AIRBAG RESISTOR 1 SERIE)
KIT N. 4 FOR EXAMINER (AIRBAG RESISTOR 2 SERIE)
SPARK GAP

CODICE ACTIA
RACD2001KB
RACD2002KB
RACD2003KB

CODICE FIAT
1806358000
1806390000
1806369001

KIT C (ACD3000KC)
DESCRIPTION
DISCONNECTING SWITCH 4-4-4 FOR LAMBDA SENSOR
DISCONNECTING SWITCH AD 233
DISCONNECTING SWITCH AD 223

CODICE ACTIA
RACD3001KC
RACD3002KC
RACD3003KC

CODICE FIAT
1806370001
1806387000
1806388000

Examiner Equipment not supplied by Actia. (Available only from Fiat Parts)

1870885000

Fuel Pressure Test Kit (for

use with 1806338000)

1806505000

10 Amp Ammeter Clamp

1871002000

Kit for Disassembling

Electric Block Connectors

1806365001

MPX 97 Electrical
Interface for Examiner

1870684000

Petrol Engine Pressure

Adapter (for use with
18063380000).

SEC3

SEC3

1806462000

Airbag Test Resistor Kit 3

1806507000

Airbag Test Resistor Kit 4

1806586000

Airbag Test Resistor Kit 5

1806597000

Airbag Test Resistor Kit 6

1806613000

Airbag Test Resistor Kit 7

SEC3

1806585000

High Speed CA A16 HS

1806590000

Break-Out Box AD 456

1806470000

Break-Out Box AD226

1806610000

Connections Kit

1806460000

TMPS Transmitter

1806618000

AD-10 universal breaker

SEC 3
Spares:

1
2
3

Examiner SAM
Cable between SAM & Examiner
Measurement Cables

921180
911618
911619

SEC 3

SEC 4

Procedure for Subscription to Software Updates

Before starting your subscription application it is necessary to obtain your Examiner
serial number (This is found on the Examiner identification label on the rear of the
unit) and the unique 25-digit identification code. (To generate this code if lost please
follow the attached Password Procedure on a new Examiner)

Location of Serial Number on

Examiner Smart & Smart HD

Subscription renewal/application can be made by Fax or email using the attached form or direct online to http://www.actiaitalia.com/swexaminer
a) VIA INTERNET: Connect up to the site http://www.actiaitalia.com/swexaminer. Follow
the on screen instructions. The site will allow you to pay for the subscription on-line with
Visa, MasterCard, American Express, Diners credit cards on a protected site.
The 15 digit Password will be sent to you via fax or e-mail within 24/48 hours (depending
on which you choose).
b) HARD COPY VIA FAX: Fill in the form you are sent by Actia for renewal, or utilise copy
attached and fax it to Actia Italia at the number +39 02 93590031.
Credit Card Payment:. Once confirmation of payment is received from the bank (Normally
within 24/48 hours for payment with Visa, MasterCard credit cards, (other cards can take
longer) The 15 digit Password will then be sent to you in the way you have requested on the
form.
Bank Transfer Payments: Complete the subscription application form on paper (not on the
internet)
Make the bank transfers payment to the following ensuring that the Examiner serial
number is written on the bank transfer slip as detailed under the payment section of the
Subscription Renewal form.
ACTIA Bank Details
Bank:
Account Number:
Iban Code:
Swift Code:

INTESA SANPAOLO SPA London Branch 90 Queen Street,

London EC4N 1SA
803190010099
GB34BCIT40504580319001
BCITGB2L

Please be aware that Actia will not cover the bank charges for payment transfer.
(Check with your bank to confirm that all transfer charges are covered by your payment)

Fax the subscription application form and a photocopy of the bank transfer slip to
Actia Italy (+39 02 93590031) within 36 hours of the bank transferring payment. The
password and an invoice will be issued once the bank transfer has been received and
confirmed on Actias account.

Please be aware that the bank transfer WILL be rejected if any of the above is not followed.

SEC 4

Password Procedure on a new Examiner

Connect a fully working printer to the Examiner

Switch on the Examiner.
Click on the button on the right-hand side underneath the WEB button.
Insert the current release CD and push enter button.
Print and accept the contract terms for the software and then push enter.
When you reach the enter password step, push the button create the code
DO NOT REPEAT THIS STEP.
Print the 25 digit code and enter the details on the password subscription form.
Please pay careful attention when you write the code, make all digits VERY
clear with particular attention to ZERO - 0 and the letter O
Push enter and close the window by clicking on the X at the top right of the
screen.
The system will ask you to close the session.
Push the Yes button.
Take out the CD from the Examiner.
DO NOT RE-INSERT THIS CD BEFORE RECEIVING YOUR PASSWORD.

If problems are encountered please email or fax Actia help desk.

Please retain the printout of the original 25 digit code & keep in a secure place,
as this is the code you will use when you renew your annual subscription.

SEC 4

SEC 5

Questions & Answers

Q: How do I find out when my password needs renewing?

A: Check on web site http://www.actiaitalia.com/swexaminer
_______________________
Q: How do I check when my warranty runs out?
A: Check on web site http://www.actiaitalia.com/swexaminer
_______________________
Q: The unit has been damaged how do I get it repaired?
A: Fill out the assistance form stating clearly that the unit has been damaged (Not
Warranty) Actia will ask you to send the unit to them once they receive it they will
send you a quote for repair.
_______________________
Q: I need my unit repaired (Warranty expired or Damaged) how can I do this quickly?
A: See above process, but send the unit to Actia by quickest possible delivery (Next Day)
contact Actia via email requesting quote ASAP (Next day after arrival of the unit), make
payment via credit card if possible and most importantly follow up direct with Actia to
confirm payment has gone through after 24hrs. Do not wait if you do not receive reply
follow up direct with Actia.
_______________________
Q: Is there a phone number for Actia?
A: Yes There is an English language phone line, (0039 02 93271340-20-45) before
phoning it is best to send an email with all the details so that you can refer to it and avoid
confusion. (helpdeskfiat@actiaitalia.com )
______________________
Q: I have not received the latest CD release, where can I get one from?
A: Directly from Actia. (Actia automatically send CD releases to all dealers whose
Examiner subscription is valid and not expired).
Should you need to order a replacement CD or the latest CD was sent at a time when your
subscription had expired, you can order it through Fiat Parts. The part number will be
quoted on the latest Service Information Bulletin for Examiner software version (on
Docushare).

Fiat Group Automobiles S.p.A

SEC 6

Turin, 01st June 2007

To

Re:

F/L/A DEALERSHIPS
F/L/A Authorised Workshops
Att.: Owner and Workshop Foreman

Examiner Smart warranty expiry

This instrument is covered by a 3-year warranty contract starting from the time of purchase.
All dealers who possess an Examiner Smart can extend the express exchange warranty contract for
a period of one year, which can be renewed (cables, batteries and damage from improper use are
excluded).
The cost is 23 per month (this rate may be subject to review in future years), with the following
terms of payment :
a) Payment in advance in a lump sum (credit card or bank order).
The warranty contract is to be renewed at the latest 2 months after the expiry, or in the case
of warranties that have already expired, within 2 months of the date of this communication.
An omission of 2 months will be applied to dealers who renew the contract after this time (in the
case of a failure during the first 2 months the repair will have to be paid for).
If there is no renewal, the instrument will only be repaired after the estimate has been accepted and
the consequent payment on the part of the customer. After the repair the dealer can renew the
warranty contract as from the date of delivery of the instrument, for a period of 1 year, then
renewable.
We consider useful to suggest you the extension of the warranty because:
Thanks to the extension of the warranty you dont have to pay for the costs of a repair. For
example, it is to be noted that the average cost to repair the Examiner Smart instrument out
of warranty is approximately 700 for the screen (display) and 470 for any other repair,
with the addition of transport costs and customs taxes.
The period of a repair out of warranty becomes longer, causing problems to your activity
and to the quality of the service towards your Dealers.
How to renew the warranty contract:
Fill in the attached form and send it to ACTIA Italia:
fax: +39 02 935 95 040
e-mail: actiasupport@actiaitalia.com

ITALIA S.r.l - Via Europa 31 - 20010 Pregnana Milanese (MI) - ITALIA - Partita IVA: 08166150014
SUBSCRIPTION FORM FOR EXAMINER SMART
EXTENSION WARRANTY
Please fill in the form legibly and send it to the number below :

ACTIA ITALIA - Fax.+39 02 93 59 50 40

Invoice to:

Deliver to (if different destination):

Complete Firm Name :

Company Name:

INSERIRE IL NOME DELL'AZIENDA

INSERIRE IL NOME DELL'AZIENDA

SE DIVERSO DA QUELLO DI FATTURAZIONE

VAT Registration Number : INSERIRE PARTITA IVA/INTRASTAT

To the attention of:

To the attention of:

INSERIRE COGNOME DEL CONTATTO

INSERIRE COGNOME CONTATTO

E-mail :

E-mail :

SINCOM Code or Reference Garage (for authorized garages)

SINCOM Code or Reference Garage (for authorized garages)

INSERIRE CODICE SINCOM

INSERIRE CODICE SINCOM

Tel. :

Tel. :

Fax :

Fax :

Complete Invoicing Address:

Complete Shipping Address:

INSERIRE INDIRIZZO COMPLETO

DI FATTURAZIONE

INSERIRE INDIRIZZO COMPLETO

DI CONSEGNA

ZIP Code:
INSERIRE CAP
Country:
INSERIRE PAESE

ZIP Code:
INSERIRE CAP
Country:
INSERIRE PAESE

City:
INSERIRE CITTA'

City:
INSERIRE CITTA'

Instrument information

Examiner Smart

Serial Number:

Payment : please indicate your preferred method of payment

Money Transfer
Credit Card Payment

Please, do not arrange any payment

Actia Italia will send you an order confirmation upon receipt of this form duly filled in
1 year warranty, then renewable Advanced lump sum payment

Item Code

Description

Months

Monthly
Amount*

Total Amount*

CONTREXSMART

SUPPORT CONTRACT

12

23,00

276,00

I, the undersigned, as the legal agent of the above-mentioned Company,

in terms of Art. 10 of Law 675/96, hereby authorise Actia Italia Srl to use
my personal details for the purposes and within the limits of this notice.

TOTAL **

SIGNATURE
The undersigned as the legal agent of the above-mentioned Company
declares that he has understood and that he accepts these General
Conditions of Extension Warranty herewith enclosed
(CGP050401_437ABARJ)

276,00

SIGNATURE
The information contained on this form will be treated in accordance with
the confidentially criteria mentioned in law 675/96, the so-called Law on
the protection of personal data

In

CITT

On

DATA

* All

prices are in (euro), VAT excluded.

** VAT applicable only for the sales in Italy

Stamp and signature

UK

SEC 6

SEC 7

Step 1 Switch on Examiner and wait for boot-up procedure to end

FIG: 1

SEC 7

Insert Examiner release 7.20 or

higher into CD-ROM drive and wait a
few seconds for screen to be
displayed:
Then select NEXT

Then select NEXT

Make sure the CD-ROM is ticked and

select NEXT

Then select NEXT

Then select FINISH

Step 2: In order to use the USB Pen the printer must be set to PDF Creator

SEC 7

From main page on the Examiner

FIG 1 (On page 1) press Continue,
this will then display this page.
Select Set System and press
Continue.

Select the Printer and then press

Select.

Select PDF Creator [PDF Creator:]

And then press Confirm

Testing USB Pen operation

SEC 7
To carry out a screen print select the
4TH box down on the tool bar.

After pressing this button it will display

Print on: PDF Creator and count up
to 100%

This page will then be displayed and

you can name the FILE:
Registration/Chassis/Customer name
etc. Then press Continue.
The data will then be saved onto the
USB Pen.