KASB Bank Limited

ACKNOWLEDGEMENT
Praise is to Allah, the most Gracious and Merciful, who blessed me with knowledge, wisdom and
enabled to accomplish the assigned task. Heartiest gratitude to my parents without their
continuous encouragement and support I could not have achieved my target.
I am highly thankful to my respectable teacher Mr. Nisar Ahmed and my parents who were my
guiders, because of their prayers and encouragement I have been able to complete this report.
I am very grateful to my supervisor Atif ijaz qureshi (Assisstant HR manager) for his continuous
help and supreme guidance during the entire course of my internship
I am also very grateful to all the staff members at KASB Head Office, Jail Road Branch, Lahore
as they were very supportive and guided me on every step that I took during my internship.

KASB Bank Limited

Executive Summary
University of Central Punjab is giving the best education and is offering for specialization in
Financial Management, Marketing Management, Human Resource Management and Computer
Application to Business. They are enabling their students that how to deal, behave and respond
in professional scenarios. In this regard they offer internship program based on six to eight
weeks with a recognized institution to gain experience by doing things practically. It is also very
important for the completion of our BBA degree. I really admire the efforts of our internship
instructor Prof. Nisar that he enabled us to perform this task by giving us confidence and
supreme guidance.
I decided to take up KASB Bank Limited (Khadim Ali Shah Bukhari) for my internship as it is
a competing bank and facilitate the internees with good training. So in order to learn more this
was my choice.
This report is about my internship that I have undergone at KASB Bank Ltd, Jail Road Branch
for six weeks. I gain experience by working at Human Resource and Service Control Department
and gained an understanding of Branch Banking. It was sub branch also known as KASB House
divided into different sections Section 1: Ground Floor Branch Banking and Institutional Sales
Department, Section 2: Basement Credit and Admin Department, Service Control Department
and Legal Department where lawyers associated with KASB bank manages legal documentation
of the bank and last Section 3: first floor starting with Agriculture Department, HR and SQ
Department and Corporate Banking.
On the first day of my internship I reported to HR Assistant Manager Mr. Atif ijaz quershi. He
gave me introduction of the bank and introduced me to the staff of the bank. Every internee is

rotated among the banks departments. This rotation is done in order to have general concept
regarding banks functions, operations and policies.

KASB Bank Limited

During my internship I found that KASB Bank is a good bank as they are satisfying interests of
their customers with wide range of their products. These products are Business Flex, Mahana
khazana, Assasa and BANCA. These are the products that are raising life standards of the
consumers and securing their future. I found that giving the best services to consumers is a
technique that develops customers loyalty and eventually it benefits the organization so KASB
bank is following the same tradition. I observed that the Customer Representative Officer gently
deals with the walk in customers ensuring them that they enter the right place where all their
problems will be solved as a result a long term relationship is established with the customers.
They attract the customers with their ancillary services like no fee for account opening, free
cheque books, delivery of ATM card to the customers place, free banking statements and online
banking facility.

Industry Profile

KASB Bank Limited

Pakistans banking sector reforms which were initiated in the early 1990s have transformed the
sector into an efficient, sound and strong banking system. The most recent comprehensive
assessment carried out jointly by the World Bank and the IMF.
For reaching reforms have resulted in a more efficient and competitive financial system in
particular, the predominantly state-owned banking system has been transformed into one that is
predominantly under the control of the private sector. The legislative framework and the State
Bank of Pakistans supervisory capacity have been improved substantially. As a result, the
financial sector is sounder and exhibits an increased resilience to shocks.
The major changes that have occurred in the banking sector during the last decade or so can be
summarized as follows:
a

80 percent of the banking assets are held by the private sector banks and the
privatization of nationalized commercial banks has brought about a culture of
professionalism and service orientation in place of bureaucracy and apathy.

The banks that were losing money due to inefficiencies, waste and limited product
range have become highly profitable business. These profits are, however, being used
to strengthen the capital base of the banks rather than paying out to the shareholders.

The minimum capital requirements have been raised from Rs. 500 million to Rs. 6
billion over an extended period in a phased manner. The consolidation of the banking
sector into fewer but stronger banks will lead to better management of risk.

KASB Bank Limited

The banks that were burdened with the non-performing and defaulted loans have
cleared up their balance sheets in an open transparent, across-the-board manner.
Contrary to the popular myth the main beneficiaries of the wirite-offs of the old
outstanding and unrecoverable loans have been from almost 25 percent to 6.7
percent. Small individual borrowers the ratio of non-performing loans of the
Commercial Banks to total advances has declined.

The quality of new assets has improved as stringent measures are taken to appraise
new loans, and assure the underlying securities. Online Credit Information Bureau
reports provide updated information to the banks about the credit history and track
record of the borrowers. Loan approvals on political considerations have become
pass. Non-performing loans account for less than 3 percent of all new loans
disbursed since 1997.

The human resources base of the banks has been substantially upgraded by the
adoption of the principles of merit and performance throughout the industry.
Recruitment is done through a highly competitive process and promotions and
compensation are linked to training, skills and high performance. The banks now
routinely employ MBAs, M.Coms, Chartered Accountants, IT graduates, economists
and other highly educated persons rather than Clerical and Non Clerical Workers.
The banking industry has become the preferred choice of profession among the young
graduates.

Banking Technology that was almost non-existent in Pakistan until a few years ago is
revolutionizing the customer services and access on-line banking, Internet banking,

KASB Bank Limited

ATMs, mobile phone banking and other modes of delivery have made it possible to
provide convenience to the customers while reducing the transaction costs to the
banks. Credit Cards, Debit Cards, Smart Cards etc. are a thriving and expanding
business in Pakistan. Once the RTGS is put in place the payment system in Pakistan.
Would enter a new phase of modernization.

Competition among the banks has forced them to move away from the traditional
limited product range of credit to the government and the public sector enterprises,
trade financing, big name corporate loans, and credit to multinationals to an everexpanding menu of products and services. The borrower base of the banks has
expanded four fold in the last six years as the banks have diversified into agriculture,
SMEs, Consumers financing, mortgages, etc. The middle class that could not afford
to buy cars or apartments as they did not have the financial strength for cash
purchases are the biggest beneficiaries of these new products and services.

Along with strong regulation, supervision and enforcement capacity of the State Bank of
Pakistan a number of measures have been taken to put best corporate governance practices in
the banking system. Fit and proper criteria have been prescribed for the Chief Executives,
members of the Boards of Directors, and top management positions. Accounting and audit
standards have been brought to the International Accounting Standards (IAS) and the
International Audit Codes. External audit firms are rated according to their performance and
track record and those falling short of the acceptable standards are debarred from auditing the
banks.

KASB Bank Limited

The foreign exchange market that was highly regulated through a system of direct
exchange controls over suppliers and users of foreign exchange has been liberalized
and all purchases and sales take place through an active and vibrant inter-bank
exchange market. All restrictions have been removed with full current account
convertibility and partial capital account convertibility. Foreign investors can now
bring in and take back their capital, remit profits, dividends and fees without any
prior removal and directly through their banks. Similarly, foreign portfolio investors
can also enter and exit the market at their own discretion.

There are several areas of dissatisfaction with the banking sector that need to be addressed.
The most serious complaint against the banking system in Pakistan today is that the depositors
are not getting adequate return on their bank deposits. The difference between the monthly
weighted average rates of lending and deposits is taken as an indicator of the spreads earned by
the banks. It is true that these spreads have widened in the recent months land this phenomenon
has caused resentment among those whose only source of income is their returns from bank
deposits. But it is important to examine the facts and their form judgments
The monthly comparisons are meaningless because PLS deposit rates are changed every six
months, while the lending rates are continuously adjusting because they are automatically linked
to T-bills or KIBOR rates.
The regulatory environment for the banks to indulge in lending for speculative purposes is not
very propitious. The State Bank of Pakistan supervisors is not only vigilant in their on-site
inspection but they monitor the banks on a continuous basis and can detect irregularities and
violations fairly quickly. The more deterrent effect of strong oversight by the supervisors is
enough to discourage such activities. The penalties imposed by the supervisors on recalcitrant
banks are quite severe.

KASB Bank Limited

Company Profile
KASAB Group
KASB Group, established in 1958, has a long-standing tradition of trust and excellence in
financial services in Pakistan, specializing primarily in investment banking, research, brokerage,
asset management, Islamic finance and commercial banking.
KASB provides its customers access to a broad range of funding, financial and investment
products, made possible by the Group's strong network of local and international partnerships.
In 1955 Company was established as a cotton trading firm. The firm ventured into securities
trading in 1958 and has since evolved into Pakistans leading financial services institution with
investments in a commercial bank, an Asset Management company, a housing finance company
and investment banking / securities trading firm.
In 1991, Company was established as the first public limited brokerage company in Pakistan
and was listed in the Karachi Stock Exchange. In 1993, in recognition of the groups prominence
in the domestic financial market, Merrill Lynch, one of the worlds leading investment banks,
entered into a partnership with the group in the areas of research and investment banking.
In 2002, Company acquired Platinum Bank. In 2003, the merger with Platinum Bank was
completed (renamed to KASB Bank) and KASB Securities was setup as a 100% subsidiary of
bank handling the investment banking and securities trading business for the group.
In 2005, the group setup KASB Funds, as a 100% subsidiary of KASB Bank to expand the asset
management business. In 2006, Merrill Lynch Investment Managers took up an equity stake in
the asset management business.

KASB Bank Limited

In 2007, the group setup a holding company, KASB Capital to manage the non-commercial
banking franchise and brought in three international funds as investors.
Today, KASB Bank is now serving clients through 105 locations in 44 cities of Pakistan, offering
unique and innovative financial solutions to large portfolio of investment, corporate and
consumer banking customers. KASB Bank is regarded as the flagship entity of the group with
state of the art technology providing wide scale financial services to a diversified client base.
The Bank also provides a host of financial services offered by the KASB Group.

KASB Bank Limited

Holding Company
KASB Finance (Private) Limited

Associated Companies

KASB Securities Ltd.

KASB Funds Ltd.

KASB Modaraba

My Solutions Corporation Limited (formerly KASB Technology Services Ltd.)

Shakarganj Food Products Ltd.

New Horizon Exploration and Production Limited

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KASB Bank Limited

KASAB BANK
Mission
Excellence in customer service and innovation for sustained profitable growth through prudent
business practices.
Vision
Believes in partnering success.
Values
V ision

customer focus and innovation

A ttiude

passion and quest that drives us

L eadership sense of integrity, trust and accountability

U upright

commitment to being a credible corporate citizen

E xcellence

distinction as a habit

S ynergy

ability to harness the power of teams

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KASB Bank Limited

KASB Bank Organizational Chart

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KASB Bank Limited

Introduction Of The Management

Mr. Bilal Mustafa - President & CEO

Mr. Bilal Mustafa possesses over 38 years banking experience in various capacities in
banking, initially in Habib Bank and subsequently in Allied Bank. He retired from ABL as
SEVP in June 2007. He has undergone various foreign and national level trainings / courses
during his career.

Mr. Muhammad Hamidullah - Company Secretary

Mr. Hamidullah has diversified banking and corporate affairs experience of around 48
years. He was made responsible for corporate affairs working in the capacity of Secretary of
the Board, Advisor to the Board/President and Company Secretary. He represented KASB
Bank on the boards of other institutions.

Mr. Parvaiz Ahmad - Head Internal Audit

Mr. Ahmad holds degree in Bachelor of Arts, from University of Karachi and brings with him
39 years of diverse banking experience, working in international banks both locally and
abroad. His last appointment was with Albaraka Bank, where he served as Executive Vice
President, Head of Internal Audit.

Syed Liaquat Ali - Chief Financial Officer

Syed Liaquat Ali joined KASB Bank in June 2011 and currently working as Chief Financial
Officer. A Chartered Accountant by qualification, he has extensive experience of working in
Banking Sector and has held senior level positions in leading commercial banks of Pakistan
in the areas of Finance, Internal Audit, Compliance, Corporate Affairs and Investor
Relations.

Syed Asif Ali - Group Head Risk Management

Mr. Ali joined us as Group Head Risk Management Division in October, 2013.
Ali is a seasoned banker with an overall experience of over 29 years. His last assignment
was with Summit Bank Ltd as Group Head Enterprise Risk Management. In addition, Mr. Ali
has an MBA in Finance from IBA, and MS in International Finance from USA.

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KASB Bank Limited

Mr. Salman Naqvi - Group Head Branch Banking

Mr. Salman Naqvi has joined KASB Bank as Group Head Branch Banking on February 20,
2012. Mr. Naqvi brings with him almost 28 years experience which includes Country Assets and
Liability Head at ABN Amro Bank. His last assignment was at NIB Bank Ltd. where he served as
Retail Banking Head. Mr. Naqvi is a Commerce Graduate.

Mr. Muzaffar Khan - Country Treasurer

Mr. Muzaffar Khan has 15 years of extensive and diversified exposure of the banking sector.
He is serving as the Country Treasurer of KASB Bank Limited since 2008. He has handled
senior level positions in both local and international institutions. Prior to joining KASB
Bank, Mr. Muzaffar Khan was associated with Emirates Bank, Union Bank and Silk Bank,
Pakistan.

Mr. Mohammad Sadiq Sheikh - Country Credit Head

Mr. Muhammad Sadiq Sheikh joined KASB Bank Ltd on March 01, 2003 as Head Credit &
Marketing Division. His current position in the Bank is Country Credit Head. During his
services with KASB Bank Mr. Sheikh also held the position of Head- Credit Administration &
Monitoring, Area Head - South MM. His last assignment was that of the Head of Risk
Management.

Mr. Khaqan Saadullah Khan - Head IBG

Mr. Khan has a degree in Economics from Northwestern University, Chicago, USA and is a
Chartered Financial Analyst.Prior to KASB Bank, Mr. Khan worked as a consultant with the
Ministry of Privatization and Investment and worked in Ernst & Young LLPs Transaction
Advisory Services Group in Chicago, USA.

Mr. Sumair Abro - Head of Human Resources

He has a BS in Mechanical Engineering from the University of Oklahoma, Norman- USA and an
Executive MBA in Marketing. Mr. Abro joined us as Head of Human Resource Division in March
2013. He has been associated with KASB Group for the last 3 years, and was previously heading
organizational strategy at KASB Securities.

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KASB Bank Limited

Branch Network
KASB Bank is now serving clients through 105 locations in 44 cities of Pakistan, offering
unique and innovative financial solutions to large portfolio of investment, corporate and
consumer banking customers. KASB Bank is regarded as the flagship entity of the group with
state of the art technology providing wide scale financial services to a diversified client base.
The Bank also provides a host of financial services offered by the KASB Group.

Branches Bifurcation

Branches

70

Sub-Branches

34

PRI
TOTAL

1
105

Pakistan Remittance Initiative

Is a joint initiative taken by State Bank of Pakistan, Ministry of Finance and Ministry of
overseas Pakistanis. This initiative has been taken in order to facilitate the flow of remittance
into Pakistan. Overseas Pakistanis or people living abroad can remit their funds through this
service free of charge and free of taxes
PRI stands for PAKISTAN Remittance Initiative where customers only receive cash which is sent
to them by their relatives by showing their CNIC card and particular code.

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KASB Bank Limited

Permissible Business Activities

The Bank has been licensed by State Bank of Pakistan to undertake and carry on banking
business in Pakistan. The permissible businesses are as detailed below in accordance with
Object Clause of the Memorandum of Association of the Bank subject to the provisions of
Banking Companies Ordinance, 1962 and the rules framed by State Bank of Pakistan from time
to time:
1. To carry on the business of a banking company as defined by the Banking
Companies Ordinance, 1962;
2. The borrowing, raising or taking up of money ;
3. The lending or advancing of money either upon or without security;
4. The drawing, making, accepting, discounting, buying, selling collecting and dealing in
bills of exchange, hundies, promissory notes, coupons , drafts, bills of lading, railways
receipts, warrants, debentures, certificates, scrips, participation term certificates, term
finance certificates, musharika certificates, modaraba certificates and such other
instruments as may be approved by the State Bank of Pakistan and other instruments
and securities whether transferable or negotiable or not:
5. The granting and issuing of letters of credit, travelers, cheques and circular notes;
6. The buying, selling and dealing in bullion and species;
7. The buying, selling of foreign exchange including foreign bank notes;

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KASB Bank Limited

8. The acquiring, holding, issuing on commission, underwriting and dealing in stock,

funds, shares, debentures, debenture stock, bonds, obligations, securities, participation
term certificates, term finance certificates, musharika certificates, modaraba
certificates and other instruments as may be approved by the State Bank of Pakistan
and investments of all kinds:

9. The purchasing and selling of bonds, scrips or other forms of securities, participation
term certificates, term finance certificates, musharika certificates, modaraba
certificates and such other instruments as maybe approved by the State Bank of
Pakistan on behalf on constituents or others;
10. The negotiating of loans and advances;
11. The receiving of all kinds of bonds, scrips, valuables on deposit or for safe custody or
otherwise;
12. The providing of safe deposit vaults;
13. The collecting and transmitting of money and securities;
14. The providing of finance as defined in the Banking Tribunals Ordinance, 1984;
15. Acting as agents for any Government or local authority or any other person or
persons;
16. The carrying on of agency business of any description including the clearing and
forwarding of goods, giving of receipts and discharges and otherwise acting as an

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KASB Bank Limited

attorney on behalf of customers, but excluding the business of a managing agent or

treasurer of a company;
17. Acting as Modaraba company under the provisions of the Modaraba Companies and
Modaraba (Floatation and control) Ordinance, 1890;
18. Contracting for public and private loans and negotiating and issuing the same;
19. The effecting insuring, guaranteeing, underwriting, participating in managing and
carrying out of any issue, public or private, Government, municipal or other loans or
of shares, stock, debentures, debenture stock or other securities of any company,
corporation or association and the lending of money for the purpose of any such issue;
20. Carrying on and transacting every kind of guarantee and indemnity business;
21. Purchase or acquisition in the normal course of its banking business of any property,
including commodities, patents, designs, trade-mark and copyrights, with or without

the buy-back arrangements by the sellers, or for sale in the form of hire-purchase or on
deferred payment basis with mark-up or for leasing or licensing or for rent-sharing or
for any other mode of financing;
22. Managing, selling and realizing any property which any come into the possession of
the Bank in satisfaction or part satisfaction of any of its claims;
23. Acquiring and holding and generally dealing with any property or any right, title or
interest in any such property which may form security or part of security for any loans
or advances or which maybe connected with any such security;
24. Undertaking and executing trust;

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KASB Bank Limited

25. Undertaking the administration of estates as executor, trustee or otherwise;

26. Establishing and supporting or aiding in the establishment and support of
associations, funds, trusts and conveniences calculated to benefit employees or exemployees of the Bank or the dependents or connections of such persons;
27. Granting pensions and allowance and making payments towards insurance;
28. Subscribing to or guaranteeing money for charitable or benevolent objects or for any
exhibition for any public, general or useful object;
29. The acquisition, construction, maintenance and alteration of any building or works
necessary or convenient for the purposes of the Banks;
30. Selling, improving, developing, exchanging, leasing, mortgaging, disposing of or
turning into account or otherwise dealing with all or any part of the property and
rights of the Bank;
31. To amalgamate or merge with any other company, body corporate or entity in
accordance with the law;
32. Acquiring and undertaking the whole or any part of the business of any person or
company, when such business is of a nature enumerated or described in Section 7 of
the Banking Companies Ordinance, 1962;

33. The Bank shall not form any subsidiary company except a subsidiary companies
Ordinance, 1962 and subject to other restrictions as laid down in the Section;

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34. With the previous permission in writing of the State Bank, the carrying of the business
of banking exclusively outside Pakistan;
35. Doing all such other things as are incidental or conducive to the promotion or
advancement of the business of the Bank; and
36. Any other form of business which the Federal Government may, by notification in the
official Gazette, specify as a form of business in which it is lawful for a banking
company to engage.
37. It is hereby undertaken that the company/ Bank shall follow and abide by all the
conditions and restrictions imposed by the Government of Pakistan vide letter of
permission No.F.8(12)- Bkg.IV/90-2129, dated 3-10-1994 issued by the Finance
Division and any subsequent conditions or restrictions imposed by the Government.

KASB Bank Products

Commercial Banking Deposits

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KASB Bank Limited

Mahana Khazana
Product Features:

Unlimited deposits & withdrawals

Running finance facility up to 90%
Locker facility***
Free Visa Debit Card
Real time online banking
Utility bills payment facility through internet banking & ATM
Free Pay Orders for balances above 1 million
24/7 phone banking facility
SMS Alerts
Profit Rates: (PKR)
Individuals
Tiers

Rates p.a.

Up to 50,000,000

7.00%

50,000,001 and above

8.00%

Corporate
Rates p.a.
7.00%

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KASB Bank Limited

Business Flex
KASB Business Flex is a current account which offers hassle free and reliable banking solutions
to businessmen and executives for all their business dealings. Enjoy the freedom and flexibility
to transact wherever your business takes you.
Without minimum balance condition, enjoy free facilities:

Free Funds Transfer Facility to all KASB Bank branches

Free Cheque Book
Free VISA Debit Card
Running Finance facility
Free Internet & Online Banking
Free unlimited Pay Orders & Demand Drafts
Free Lockers*
Free 24/7 Phone Banking
SMS Alerts
Free Utility Bills Payment through Internet & ATM
IBFT facility through ATM
Average yearly balance of Rs.25,000/- to be maintained to avail this facility
KASB ASASA

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KASB Bank Limited

KASB ASASA two year term deposit allows you to show to your family how much you care by
offering attractive returns twice a year.
Prominent Features:

2 Year Term Deposit

Minimum Investment Amount is Rs. 100,000/ Profit Credited in your Account Semi-Annually
Special Rates for Senior Citizens
Running Finance Facility
Profit Withdrawals from ATM

Free Internet Banking

Real Time Online Banking
No Penalty on Premature Encashment

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KASB Bank Limited

Maheena Asaan
Maheena Asaan is a one year term deposit that offers high return and profit payout on monthly
basis.Your monthly profit amount will be directly credited to your linked account, giving you
extra cash to use every month. it is like an additional source of income or a second pay cheque
without any extra effort.
Prominent features:

Profit at 8.5% per annum*

Profit credited directly in the linked account
Profit withdrawal from ATMs
Running Finance facility available
Free VISA Debit Card
Free Real-time online banking
Free Internet Banking
Free Pay Orders

KASB SAMAR Savings Account

A saving account for senior citizens of 60 years and above

Account can be opened by any individual of 60 years and above. In case of joint account
one of the account holders shall be 60 Years or above

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KASB Bank Limited

No minimum or maximum deposit limit

Profit Payment : Monthly
Transactional limitation : Unlimited no. of transaction - deposit/withdrawals
Free/ Discounted Offering:
1. Cheque books Free & Free ATM / VISA Debit Card. (Card issuance and annual
fee waiver)
2. 50% discount on locker rent (subject to availability)
3. 24/7 Phone Banking
Profit Tiers
KASB SAMAR
Account

SAMAR - Savings Account

Rates per annum
Up to PKR 3,000,000

Term Deposit

7.00%

Account
can be opened by
Above to PKR 3,000,000
7.50%
any individual of
60 years and
above. In case of joint account one of the account holders shall be 60 Years or above.

Minimum deposit Limit: Rs 50,000/

Maximum Deposit Limit: Unlimited
Profit payment : Monthly
Term Tenure: One year fixed Deposit

Free/ Discounted Offering:

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KASB Bank Limited

1. Cheque books Free & Free ATM / VISA Debit Card.

2. 50% discount on locker rent (subject to availability )
3. 24/7 Phone Banking
Profit Tiers
SAMAR - Term Deposit Account
Rates per annum
Up to PKR 3,000,000
8.00%
Above PKR 3,000,000
8.25%

Consumer Finance
Ghar Asaan - ab aap maalik makaan!
With KASB Banks Ghar Asaan, you can now fulfill your dream of owning a home with much
affordable installments. Our Ghar Asaan variants offer options that suit your needs and pocket.
Features & Benefits

Buy, Build, or Better your home

Loan amount ranging from PKR 700,000 to PKR 15,000,000
Loan tenors ranging from 3 to 20 years
LTV up to 70%
Low markup
Quick processing
Minimum documentation

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KASB Bank Limited

Affordable monthly installments

Co- borrower and Income clubbing option

Balance Transfer Facility

Property Insurance
Life Insurance
24- hour KASB Connect support
Payment drop box facility
Cash Asaan Personal Finance - your personal world
Cash Asaan Personal Finance is a personal loan with affordable equal monthly installments.
You can use Cash Asaan for everything that money can buy.
Features & Benefits

Loan amounts upto PKR 1,000,000

Loan tenors upto 5 years
No security /collateral requirements
Low markup
Quick processing
Minimum documentation

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KASB Bank Limited

Full payment option anytime

Cheque book and ATM/Debit card facility
24-hour KASB Connect support
Payment drop box facility

Transactional Banking
Correspondent Banking
At KASB Bank we offer you a wide range of Correspondent Banking Services* including:
1. Credit
2. Deposit
3. Collection
4. Clearing
5. Payment services to banks and financial institutions.

Trade Finance
Our Trade Finance offers an extensive range of trade products and services through its global
correspondent banking network - which spans 69 countries
We are aiding importers and exporters find optimal solutions for their individual requirements
for cross border trading.
With KASB Bank as your trade finance partner, you can seamlessly manage documentary
collections, letters of credit and trade guarantees alongside your risk management and
structured export finance
Cash Management

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KASB Bank Limited

Our cash management services provide a wide range of innovative products, designed to
facilitate our valued customers to efficiently manage their cash flows.
Advantages:
a. Reduce transactional and administrative cost.
b. Operational efficiency / predictability of cash flows.
c. Effective integrated reconciliation through comprehensive real-time MIS support.
d. Eliminate or reduce idle balances.
e. Efficient accounts payables and receivables management.

Products and Services:

a.

Collections / Receivables Management.

b. Payables Management.
c. Liquidity / Funds management.
d. Online banking / Web Banking Portal
e. Payroll / Salary Disbursements

Alternate Banking
Call Centre - KASB ONE Phone banking
KASB Connect is a 24-Hour contact centre which acts as a single access point for all our
customers throughout the country. With just a single access phone call, our customers can have
access to a wide range of tele-banking solutions and personalized banking services.

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KASB Bank Limited

ATM Network
KASB Bank has a network of 91 ATMs across Pakistan which is expanding continuously. It is
also a part of 1- Link, MNET and VISA ATM networks which allows KASB Bank ONE VISA
Debit cardholders 24/7 access to their accounts from over 6,400 + ATMs countrywide and over
1.9 million ATMs in more than 200 countries worldwide. Moreover KASB ONE VISA Debit card
is also accepted on all VISA certified machines displaying the VISA Plus sign.
Internet Banking
Our Internet Banking lets you perform a variety of financial transactions; such as, funds
transfer, bill payments and check account statements making life easier and faster for you.
Mobile Banking
Through KASB Mobile Banking, you will now have instant access to your account(s) via your
mobile anytime, anywhere! All you need is a GPRS/Wi-Fi enabled mobile phone to reap the
benefits of this exciting service. Register now by calling 0800-52721 or click here for more
details on KASB Mobile Banking
SMS Alerts
KASB Bank offers transaction based SMS Alerts service to all its account holders. SMS Alerts
gives you the luxury of monitoring your account(s) transactions through your mobile phone.
KASB ONE VISA Debit Card
KASB ONE is a VISA debit card that works like a check! On any purchases you make, the
amount is deducted straight from your account KASB ONE makes paying convenient for you.

Pay for all types of purchases quickly and easily.

You can use your KASB ONE VISA Debit card to pay for absolutely anything!It works fast, so
there's no need to write checks or withdraw cash. You'll save on trips to the ATM and can leave
your checkbook at home - you can use KASB ONE for nearly anything, including:

Monthly bills

Movie tickets

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KASB Bank Limited

Dining
Fast food
Retail merchandise
Groceries

Prescriptions
Gas and automotive
services

Visa Debit Card-POS Purchase

With KASB ONE VISA Debit card, you can now shop at over 54,000 merchants in Pakistan and
over 22 million Visa merchants worldwide. Use KASB ONE VISA Debit Card for direct debit
from your bank account.
Home Remittances
KASB lets you receive your remittance instantly and absolutely free. We offer two options for
receiving money in Pakistan:
1. Cash Payments (How to receive money)
o Visit any KASB bank branch. Provide your unique reference code given by the
sender/remitter.
o Show your identification.
o Sign money receipt form and collect your money.
2. Instant Credit of Funds
o For KASB Bank account holders, instant credit of remitted funds.
o For beneficiaries, who do not have an account with KASB Bank, same day
processing of remittances received as per SBP regulations in accounts maintained
with other RTGS member Banks.

o For beneficiaries maintaining accounts in Banks, other than RTGS member

Banks, remittance payments made in the form of Pay order and same day
delivered to the respective Bank addresses

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Investment Banking
The Investment Banking Group at KASB serves as a trusted advisor to premier clients, helping
them develop and achieve their strategic objectives and meet their financial needs. As the
leading investment banking group in Pakistan, KASB has extensive knowledge of domestic
markets and industries and well-established relationships with local and international investors.
KASB is the only local investment bank to be affiliated with a global bulge-bracket bank, i.e.
Bank of America - Merrill Lynch (BofA Merrill Lynch). Access to BofA Merrill Lynchs
investment banking professionals and distribution capabilities around the world gives KASB a
global understanding and reach coupled with strong local knowledge.
Our services include advising on:

Mergers & Acquisitions

Privatizations

Corporate Restructurings

Equity raising through Initial Public Offerings (IPO), Offer for Sales (OFS) and issuance
of Global Depository Receipts (GDR)

Debt raising through issuance of Term Finance Certificates (TFC), Sukuks and Syndicate
Finance

Debt Restructurings

Structured Finance services through Quasi Equity and Securitization

Project Finance

Corporate Banking
We offer tailor made products and services for our corporate clients as our focus is on
customer's needs and to meet their perceived value by delivering quality services in quick
turnaround times. The unit is fully equipped with innovative tools to provide services to its
valued customers for:

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KASB Bank Limited

Working Capital and Trade Finance solutions, including Imports, Exports, Guarantees,
FOREX Options and Remittances.

Long Term needs, through debt financing. Tailor made balance sheet structuring is also
offered through our Investment Banking units expertise.

Off Balance sheet, solutions for derivatives are managed through our highly skilled
Treasury derivative unit.

Cash Management through a dedicated and innovative cash management unit.

Treasury
Products and Services
The KASB Bank money market desk provides its customers with a variety of advisory and
investment services. We offer our customers competitive quotes and investment advice based on
their specific needs. We also allow our customers to invest in Government securities by opening
an IPS (Investor Portfolio Services) account on their behalf with the State Bank of Pakistan.The
main types of Government securities that our customers can invest in are:
Treasury Bills (T-Bills)
Treasury bills are zero coupon instruments issued by the Government of Pakistan and sold
through the State Bank of Pakistan via fortnightly auctions.
T-Bills are issued with maturities of 3-months, 6-months and 1 Year and are priced at a discount.
T-Bills are risk free, SLR eligible securities that are actively traded in the secondary market and
are therefore highly liquid.They are issued with a minimum denomination of Rs.100, 000.
Pakistan Investment Bonds (PIBS)
PIBs are long term bonds issued by the Government of Pakistan and sold through the State Bank
of Pakistan via periodic auctions .PIBs are issued with tenors of 3, 5, 7, 10, 15, 20 and 30 Years.

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KASB Bank Limited

Being backed by the Government of Pakistan, they present a low risk long term investment
option. The Pakistan Investment Bonds offer a fixed semi annual coupon and repayment of
principal at maturity. They are highly liquid SLR eligible securities that are actively traded in
the secondary market. The minimum denomination of PIBs is Rs.100, 000.

Branch Banking
During my internship I took experience in retail banking and corporate banking at KASB House
jail road Lahore bank. In branch banking my supervisor Miss Maleeha shaid (customer
representative officer) taught me about the banking and its functions. I got to know about
different products and facilities given by bank and what kind of documents and procedures to
follow to acquire such products.
Employee detail of branch
Branch manager

Zahid ali

Operational manager

Syed Hassan sajad bakir

Area Business manager

Zeshan rafi

Institutional sales Head

Salman raza

Customer representative officer

Maleeha shaid

Personal banking consultant

Muhammad awais

Personal banking consultant

Sumera

RM institutional sales

Javeria malik

Cash counter

Madeeha

Cash counter

Hafiz Muhammad irfan

External sales

Hassam butt

External sales

Kashan butt

External sales

Malik Abid Ali

External sales

Khizer hayat

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KASB Bank Limited

External sales

Rabbia qayyu, Mehar saleem and Madeeha

Deposits Department
Deposit is the functional unit of a Commercial Bank. No bank can run its operations without
deposits. Main function of a commercial bank is to channelize saving from the savers to the
ultimate users of funds. The process of collecting saving is called Deposit Mobilization.Two
board categories of deposits with reference to time period are:
Type Of Accounts
KASB Saving Bank Account: Saving deposits were introduction to inculcate and encourage the
saving among people of small means, the government authorized the banks to accept Saving
Deposit on profit and loss sharing basis. On deposit up to 50, 00000 interest rate is 7% and
above rate is up to 8% on saving account bank also deducts zakat on the deposited amount and
if a customer wants no deduction of zakat on his/her deposit then he/she has to fill cz-50 form
and attach with account opening form.
Points to Remember:
1. The KASB Saving Account may be opened in the name of an individual, or
jointly in the names of two or more persons. These accounts may also be opened
by charitable institutions or got provident fund and other funds of benevolent
nature by local bodies, autonomous corporations, companies, associations,
societies and educational institutions.
2. KASB SB Accounts can be opened with initial cash deposit of not less than
Rs.10000. The amount of initial deposit should be mentioned on AOF. A minimum
balance of Rs.500 (or as per bank policy announced from time to time) will have
to be maintained for qualifying for sharing profit/loss.
3. Not more than one account may be opened in any one name except in cases
where such accounts are opened in the name of parent of guardian for more than
one child and if a customer has already maintained an account with the bank and
wants to open another account on his name then a customer has option to open a
link account.
4. Statement of KASB accounts are normally provided once in every six month as
on June 30 and December 31.

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5. No service charges shall be levied on KASB saving account as per SBP

prudential regulations.

6. Profit on KASB SB deposit is calculated on minimum monthly balanced

standing from 6th of the month till the end of the month. The profit is paid on half
yearly basis announced by the Head officer after June 30 and December 31.
7. Zakat at the rate of 2.5% is deducted from the KASB SB account holders on the
1st Ramazan-ul-Mubarik. Balanced below a certain limit that is announced by the
government every year is exempted form Zakat.
8. A withholding tax at the rate of 10% on profit is also recovered from the
account holders irrespective of the amount of profit.
Current Account:
A current account is a running account, which is continuously in operation, by the customer on
all working days of the bank
Points to Remember:
1. Current account can be opened with an initial deposit of not less than Rs.5,000.
The amount of initial deposit should be mentioned on AOF.
2. It is an open account for which there is no fixed period for deposit.
3. There is no restriction on making deposits in and withdrawals from this
account.
4. Bank does not pay any interest on these deposits, as they can be withdrawn
without notice and banks are more interested in attracting customers to open
current accounts as they do not profit on current accounts.
5. Cheques are used for withdrawals from these accounts.
6. Loans and credits may be sanctioned to the credit worthy current account
holders with ease.
KASB Term Deposit:

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KASB Bank Limited

Fixed or term deposits are the major source of funds of a commercial bank. Term deposits, as the
name implies, are deposits kept with a bank for a certain time period. They are not payable on
demand like the current deposit. The depositor can only withdraw them after the specified period
of time. The persons or firms trust, religious bodies, which have surplus funds keep the money in

fixed deposits with bank. KASB bank variety of products for acquiring term deposit plan like
KASB Assasa with 2 year plan of fixed deposit profit is credited semiannually and also having
one year fixed deposit plan which is called as Samar term deposit.
Points to Remember:
1. Minimum balanced of Rs.5,000 is to be maintained in KASB Term Deposit.
2. Profit on this account is paid semiannually
3. Because the deposited amount remains fixed during the period the profit is
calculated on that fixed amount.
4. The rate of interest on fixed deposits is higher than that of saving deposits
attracting rates starting from 9% to 10.30%
5. The holder of Term Deposit cannot issue cheque for the withdrawal of the amount
Type of Account Opening Form

Individual account
Things which are required for opening individual account from customer are
Computerized national identity card (cnic)
National identity card for oversees Pakistanis if customer is living outside the
country
Customer salary slip
If a customer is a businessman then he must present an income proof on his
company letterhead.

Joint account

computerized national identity card (cnic) of both customers

National identity card for oversees Pakistanis if customers are living outside the
country
Customer salary proof.

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KASB Bank Limited

If a customer is a businessman then he must present an income proof on his company

letterhead.

Sole proprietor account

CNIC
National tax number is required
Request letter for opening an account is required on company letter head
Income proof is required on company letter head
Companys certification is required by the security exchange commission of
Pakistan

Self-employ account
CNIC
Request letter for opening an account is required
Job proof

Partnership account
All members CNIC
Request letter on company letterhead
Salary proof
Partnership deed
Company registration is required

Private limited account

List of directors
Request letter
Form 29
Article of memorandum

7. Safe deposit locker account

Customer CNIC
Salary proof

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National identity card for oversees Pakistanis if customer is living outside the
country

Locker Deposit

Amount

Small

25,000

Medium

35,000

Large/Extra large

50,000

Locker Deposit

Locker Fee

Small

2,000 per annum

Medium

25,00 per annum

Large

35,00 per annum

Documents those are important to complete by the bank while filling account opening form of a
customer

Two specimen signature card

Cheque book issuance form
E-Statement if customer is interested in gaining online banking facility
Declaration of authority
Affidavit
3 polices form which are necessary to fulfilled as per the orders of SBP
Number one FATCA customer questionnaire form
Second one KYC form which means know your customer form which describes customer
salary his/her annual salary, who is the beneficiary and total expected transactions made

by the consumer\
Appendices are the policy forms as per the orders of SBP is the duty of the branch to
fulfilled it and branch of the bank send these appendices form to the regional head of the

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bank Ali Ammar for its approval for generating an account of the customer. These policy
forms varies as per the nature of account for business account appendices D,E and G are
required and for individual and sole proprietor appendices E,C and G are required.

Stamping Procedure
I also undergone through the stamping procedure of account opening form. Applicant has to sign
two times on account opening form, two signatures on two specimen signature card, on cheque
book issuance request and on e- statement, declaration of authority and affidavit.
Account opening form requirements

Stamp

ID card

original seen from both sides

Applicant signature

signature verified

Applicant signature

signature verified

Authorized signatory

signature admitted

Request form

signature verified and original seen

Signature specimen card

signature admitted

Cheque book issuance request

signature verified

Declaration of authority

signature verified

E-statement

signature verified

Affidavit as per CNIC and for bank use

signature verified and signature admitted

Deponent

signature admitted

Fatca

signature verified

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KASB Bank Limited

and last page of AOF should be stamped with

customer fills this form in our presence
After the completion of stamping on every form each and every form signed from Branch
manager Zahid Ali with his stamp.
Remittance Department
The need of remittance is commonly felt is commercial life particularly and in everyday life
generally. The main function of the remittance department is to transmit money from one place
to another. By providing this service to the customer, bank earns a lot of income. Also customer
is able to meet its day to day financial requirements.

Demand Draft:
It is an instrument payable on demand for which value has been received, issued by the branch
of the bank drawn i.e. payable at some other place (branch) of the same bank. If two banks are
involved then the DD is sent to other bank but in other case it is handed over to the applicant.
Issuance Procedure:

A demand draft application is given to the customer; he fills in relevant information

and signs it.
The officer checks the information form.
The bank charges such as commission, excise duty is charged as per effective
schedule of charges. If he fills the tax exemption form, tax is not charged.
In case of cash deposit, the cashier counts the amount and signs the DD application
and enters it in the register.
Then the officer of remittance department signs it and operation manager counter
signs it.
The entry is made in the DD issuing register, DD is given to the customer.
Vouchers are prepared and posted.

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DD advises are printed and mailed to the respective branch.

Payment Procedure:

The bank receives DD.

The DD credit advice is received through mail. The numbers are checked and
signatures are verified.
An entry is made on the DD payable register and the vouchers are made.
DD credit is attached with the vouchers and given for posting to the computer.
When DD is received the test numbers are checked and the payment is made.
Vouchers are given for posting and the entry that was made in the register is closed
i.e. DD payable is Nil.

Telegraphic Transfer (TT):

It is the quickest way of transfer of funds from one place (Branch) to other place (Branch) of the
same bank. Generally, a mail transfer advice reaches the drawer branch the next day through
courier services. But sometimes, a customer demands that his funds should be transferred

through the quickest means. In such cases, transfer of funds message is passed through
telephone or telegram. This mode of transfer was used before online. Online system is very
effective for this purpose now-a-days. In KASB Bank online system is used.
Issuance Procedure:

The request of issuing TT is taken on the standard printed form.

The customer fills the form properly and signs it.
The Head of Remittance Department checks it, the charges such as
commission, tax and telex as per effective schedule and signs it.
If he fills the tax exemption form then no tax is deducted.
Then a TT is made on white slip. There are 3 copies, the original one is
faxed to the Branch, one to the Head Office and one is kept for record.
The entry is made in the TT issuing register.
When commission bill is received; it is attached to the TT office copy in
the file.

Payment Procedure:

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When a TT arrives, the test numbers are checked and the signatures are
verified.
The entry is made in the TT payable register.
If there is no account then the TT received needs revenue stamp and then
payment is made. TT receipt is strictly non-negotiable.

Pay Order:
It is an instrument issued for payment in same city. Pay order issued from one branch can only
be payable from the same branch. It is normally referred to as bankers cheque. It is also called
confirmed cheque, because bank issues this on its own guarantee.
Issuance Procedure:

The standard form is given to the customer. He fills in the details and
signs it.
The concerned officer checks the form.
Bank charges (or commission) as per the schedule of charges and the
withholding tax of 0.3% are applied.
The cash amount of the pay order is received.
A cash memo is signed, stamped and handed over to the applicant as a
receipt.
Then the pay order receipt is filled accordingly.
Counter foil is also filled.
An entry is made in the pay order issue register.
Then the authorized officer signs it after checking the pay order.
The order is then handed over to the applicant after obtaining his
signature on the PO Form.
A voucher is also made and posted at the computer.

Payment Procedure:
On presentation of the pay order receipt, two authorized officers of the branch sign the receipt.

PO entry is made in the PO issue register.

Then the amount is credited to the account of the customer or pain in
cash.
PO is posted at the computer.

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On Line Transaction:
KASB Bank has provided the facility of on line transaction. In this case the accounts and their
details in the other branches of KASB bank can be displayed on computer which is connected
through server to the computer at the other end. Commission is charged on providing this
service this is beneficial as it takes very little time in the transference of funds. Following
charges are deducted in online transaction:
Table 1

Amounts

Charges

Up to - Rs. 25000/-

Rs. 50/-

Rs. 25001 - Rs. 200000/-

Rs.100/-

Rs. 200001 - Rs. 500000/-

Rs. 250/-

Rs. 500001 - Rs. 2000000/-

Rs. 500/-

Rs. 2000001 Above

Rs.750/-

ATM

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Automated Teller Machine (ATM) is facility provided by the KASB bank Limited jail road
Branch. There are certain requirements, which are to be fulfilled, buy the person before he can
have ATM card. There is a need of primary account number and then the secondary account
number. The primary account number is the regular account number as maintained with the
bank of the person and the bank on which the card is issued gives the secondary account number.
Apart from this there is Personal Identification Number (PIN) without which ATM cannot be
operated. The person can change the PIN from time to time so that there is no chance of fraud in
his account. If someone gets to know the PIN of the ATM of a certain person he can operate that
easily so the PIN should not be disclosed to anyone. In case the card of a person is damaged or
the person loses his card, then charges of Rs.100/- are taken and a new card is issued by the
Head Office. In case of replacement, the charges are Rs.100/- and in case of faulty card means
when the card is inserted in machine and on the screen the caption faulty card is written then no
charges are taken by the bank for the issuance of new card.

Clearing
Meaning of Clearing:
The word clearing has been derived from the word Clear and is defined as a system by
which banks exchange cheques and other negotiable instruments draw on each other within a
specified area and thereby secure payment for their client through the clearing house at specified
time in an efficient way.
Clearing House
Working of clearing house:
For clearing if the cheque of other bank to be deposited at KASB bank branch for its clearance
branch sent all the cheques to its centralized processing unit from where they are sent to NIFT a
separate entity that do not enforces any policies on banks its primary function is to facilitate
banks and deliver all the cheques to the principal branches of banks where the bank check
account of the customer if the amount exists then the bank credited amount to KASB bank and
hence cheques are cleared.

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The cheque delivered to the representatives of other banks for clearing are called outward
clearing, whereas cheques received from the representatives of other banks for payment are
called inward clearing.

Corporate Banking
Financial services specifically offered to corporations, such as cash management, financing,
underwriting, and issuing of stocks, bonds, or other instruments. Financial institutions often
maintain specific divisions for handling the needs of corporate clients, separate from consumer
or retail banking activities for individual accounts.
Credit Department
To give credit is to finance directly or indirectly the expenditure of others against future payment.
Lending or financing is one of the basic functions of banks of all categories, through which they
gain major part of their profits. A bank accepts deposits of money and repays cash to its
depositors on demand. But this is not to say that; bank gives this service for nothing. Bank
borrows money at a lesser rate of interest and lends to the borrower at higher rate of interest.
And the difference between these two is the profit of the bank.
Credit department deals with all the activities related to giving credit to customers.
Credit Management Cycle

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Credit Management is composed of six steps:

1. Proposal
2. Processing

3. Decision
4. Documentation
5. Disbursement
6. Review

Proposal
The first step in the Credit Management is receiving a credit request, which is a lending proposal
for the bank each borrower has a purpose for borrowing. Some borrow to fulfill their working
capital needs, others wants to finance any project. The customer presents his idea to the banker
and wants the information on banks facilities. Then after collecting information if the customer
deems it beneficial he makes a loan request. This bank customer relationship should be mutually
beneficial.
Processing of Proposal
Managing a safe, healthy and profitable credit portfolio depends on the quality of judgment
exercised by the officer and the depth of their risk associated with the nature of the borrowers
business. The banker is supposed to make a judicious judgment, which should be based on a
critical study of advance proposals. It is very much necessary that the banker should have a
complete confidence in the integrity and ability of the customer to use the money to his
advantage and repay it within a reasonable period. Information must be collected and confirmed
by investigation and negotiation during processing of the proposal. In respect of fresh (ending

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proposal, the CLP is the end result of a series of internal and external investigation exercises
following the identification of a potential customer, beginning with the first call on the customer.
Evaluation
To assess the risk and estimate the potential of a particular business, a series of investigative
exercise is undertaken. This evaluation stage include knowing the purpose of borrowing,
knowing business prospects of a customer, visiting the business place, analysis of financial
statement, visiting the collateral securities etc.
Purpose of Borrowing
The borrower must disclose factual purpose for seeking financial accommodation from bank
without such, the proposal should not be given due consideration.

1. The possible purpose may be as follows:

2. Export Financing / Packing Credit.
3. Import Trade Financing.
4. Working Capital need for Trade and industry.
5. Fixed Investment for Industry (Project Financing).
6. Purchase of Industrial or Commercial Vehicles.
7. Construction of Residential, Industrial and Agricultural
8. Buildings.
9. Finance for movement of Goods / Crops within the country.
10. Purchase of Agricultural Machinery.

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11. Development of Agricultural Land.

Different Advance Facilities are offered according purpose of borrowing. Some facilities may be
used for specific purposes because of their very nature and therefore, risk involved in extending
them can be accurately identified; for example; an LC Facility can be used only for imports and
depending on the items being imported, risk can be assessed reasonably and accurately. But
other facilities however may be used for a variety of purposes and it may not be possible to
assess the risk as accurately.

FINANCIAL ANALYSIS:
The purpose of analysis of Financial Statement (FS) is to examine past and current financial
data so that a companys performance and financial position can be evaluated and future risk
and potentials can be estimated. The analysis can yield valuable information about trends and
relationship, the quality of company earnings and its financial strengths and weaknesses.
Financial Statements among other things include balance sheet and income statement. Balance
sheet represents assets and liabilities of the business at a given data. It also helps in evolving
secured basis for extending financial support. Apart from showing the profitability of a business,

income statements disclose how the business has been conducted and determines factors behind
a rise or decline in the net worth.

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Negotiation
While processing a loan proposal, a banker has to do a detailed negotiation with the customer,
to have firsthand knowledge about certain things and then confirm them. The negotiation phase
is very important for creating a safe credit portfolio. The information collected in this phase may
include the type of advance, the mode of creating charge over securities, the source of repayment
and period for which the facility is needed.
Fund Based Loans
In this type of loan, funds are directly involved.
Running Finance
It is popularly known as overdraft. It is offered for working capital requirement of the customer.
It is created in current account adjustment from time to time finally on expiry date. This facility
is normally issued against hypothecation of immovable property. It is allowed to the borrower
under a pre-sanctioned limit. A current account is opened and the conduct of this account is kept

under review for a period of three to six months. The borrower can draw cheque on his account
maximally up to the amount of limit sanctioned to him. The amount outstanding against the
borrower is mark-up will be changed on the basis of the amount outstanding. This facility is
issued on revolving basis repayment should be completed by the maturity date. Repayment in
monthly installments is not required.
Cash Finance
It is also offered for the working capital requirement of the customer. It is the type of loan in
which client is given cash in lump sum it is offered against the pledge of moveable property or
stock of borrower. In majority of the cases this finance is allowed against pledge of stock. The
amount of finance is credited to borrowers CD account and he/she utilizes it for business
purposes. Repayment is not made by monthly installments. Adjustments are linked with delivery
of goods kept under banks pledge.
Term Finance

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KASB Bank Limited

Term finance is offered to client for investment in any project or business. It is issued for fixed
time period. The amount of finance is credited to borrowers personal account by debiting the
Term Finance Account. The amount of finance is credited to borrowers personal account by
debiting the Term Finance Account. The amount of Finance is disbursed in lump sum. Partial
transactions are not allowed in the Term Finance account. The repayment of Term Finance is
usually in installments.

Non Fund Based Facilities

These are those types of facilities in which funds are not directly involved.

Letter of Credit
Letter of Credit issued by the bank can broadly be classified as under: -

Sight letter of credit.

Usance letter of credit.

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KASB Bank Limited

The sight L/Cs call for the draft to be drawn at sight. Documents negotiated and received
against sight are held as security till their retirement. Drafts drawn under usance are for a
tenure specified in the L/C and are payable by the customer on due date.Credit line proposal
must clearly state the type of letter of credit the branch is intended to issue.

Letter of Guarantee
Guarantees issued by the bank can be classified under two broad categories.
(1) FINANCIAL GUARANTEE:
Bank guarantees the fulfillment of a financial commitment on behalf of the customer. Under
these guarantees, the bank is called upon to pay in the event of a breach of terms on the part of
the customer.
(2) PERFORMANCE GUARANTEE:
The bank guarantees the due fulfillment of a contract or other work as specified in the
guarantee, by the customer. The amount of guarantee is usually up to the extent of the value of
the contract.
(3) SHIPPING GUARANTEE:
Bank issues guarantee in favor of the shipping company to enable the importer to obtain
delivery of the goods without production of the Bill of Lading.

Period of Financing
The period for which the finance is issued is called the maturity period. It may be for a month
two months, 3 months, 6 months and for a maximum period of 1 year. If the facility of advance is

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KASB Bank Limited

allowed up to 3 months then it will be considered as temporary accommodation and if it exceeds

to 6 months t 1 year, then it will be a permanent limit.
Making a Lending Decision
Bank credit decision for any proposal has to be very rational one, because there are many
restrictions on monetary and credit expansion by the State Bank of Pakistan and it is no longer
within the power of banks to distribute it freely. Credit office must learn to make the best use of
the banks available deposits by deploying them in the most productive advances. To make a
prudent decision it is required that decision should be made only after comparing the benefits
available from several competing proposals and agree to finance the proposal which offers a
risk-reward combination closest to the standard set out in the Banks Credit Policy. Before
recommending facilities for any customer, banker must ask himself the question Why should we
lend to this customer in particular? Why not the next one?
Consideration for Lending Decision
Usually, the two major considerations for recommending fresh credit facilities are the business
anticipated from the borrower in relation to the funded facilities and projected earnings from
facility utilization by the borrower. In case of renewal of existing facilities the consideration is
the business received in the past and earnings and that promised by the borrower for the
following year.

Documentation
Document shall include any matter written, expressed or described upon any substance by
means of letters, figures or marks or by more than one of those means which is intended to be
used for the purpose of recording that matter. Obtaining the proper documents, legally valid and
enforceable, is a prerequisite for the disbursement of an advance by bank. The type of document
to be obtained mainly depends on the following aspects:

Type of Borrower
Nature of Facility
Kind of Security.
Mode of Charge

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Rights and liabilities of the parties involved in the credit transaction are mainly established from
the contents of the documents executed by the parties. The banks resorting to the court of law
would only be benefited if the documents are properly executed and they are valid and
enforceable at law. If there is any defect in execution of the documents, the bank may lose its
claim. So, it is very essential to have proper documentation before the loan is disbursed to the
borrower.
The banker must take care of the following:
1. The documents must be properly stamped with full value.
2. The parties should sign according to their usual specimen signatures; initials
of the parties are not enough.
3. Each page of the document is requi9red to be signed by the executing person.
4. There should be no cutting, alteration, overwriting or erosion in the
documents. The executing person under his full signature if any must authenticate
the cuttings.
5. Documents must be completed in all respects. Blank and undated documents
sometimes pose serious problems for the bank.
6. Documents when executed should be:
a. Properly diaries.
b. Placed in Safe.
7. Documents should not be punched or torn out.
8. Documents where required must be duly registered.

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Procedure of Loan Disbursement

1. Proper documents, which are legally valid and enforceable at law, are obtained.
2. The concerned Credit Officer in the branches prepares proposal (CLP), it is also known as
Credit Sanction Advice (CSA). The purpose of making CLP is to record the required information
on it and having approval of the Branch Credit Committee and Head Office on it.
3. Credit line proposal include the following information:

Date of opening.
Date of maturity.
Nature of the business.
Type of facility.
Purpose of facility.
Securities.
Source of repayment.

4. There is a Branch Credit Committee in each Branch. Committee holds a meeting and takes
decision whether to give loan or not. This decision is taken by keeping in view all the risks
associated with that borrower.

5. New account with a new account number is opened. These account numbers are previously fed
into the computer if the system is online.

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6. The Drawing Power (DP) is issued to each borrower. Drawing Power depends on the
amount of loan and the period of financing.
7. There are two accounts maintained for each borrower, Credit Account and the borrowers
account. In the start, the credit account has a credit balance equal to the amount of loan.
8. After all other requirements are fulfilled; the loan is actually transferred to the borrower
by debiting the credit account and crediting the customer account.
9. Now the borrower can draw the amount from his account according to his allotted
Drawing Power (DP).
10. After a fix time period, on each installment date, borrower has to repay the principal and
mark-up. Loan repayment installments are deducted by debiting the customer account
and crediting the credit account.

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SWOT Analysis
Strength:

KASB bank has got a well-developed on-line system in most of its

branches. Remittance Department is working very efficiently in
transferring the funds of people due to this system.
The bank has also started ATM facility in most of its branches. 24-hour
banking is new trend in Pakistan and KASB has also taken apart in this
trend.
Banking is giving best services to its customers and converting them into
loyal customers that show productivity of bank is good.
KASB bank has strength over most of the imports & exports.

Weaknesses:

KASB bank has lesser number of branches as compared to many other

branches.
The human resource department is not performing the function of
selection and recruitment very effectively. Selection process is not on merit
due to which competent persons cannot be selected.
Bank is not introducing new products and new saying schemes. Bank
should boost the product development and increase the range of facilities
offered for customers.
Bank is weak in its credit management. Bank should lend to very sound
parties and increase its payment rate.

Opportunities:

Govt. is taking very bold steps to promote IT in Pakistan. KASB bank has
an opportunity to invest more in technology.
Stock exchange is very volatile and takes immediate effect. So, in the time
of crises, conservative investors return to saving deposits.
KASB bank is surrounded by many competitors. It has an opportunity to
do aggressive marketing to increase its business.

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Threats:

KASB bank has many competitors, which are continuously increasing its products and

marketing aggressively. It may cause its customers to shift to competitors.

Some other banks have competent taskforce, which is also a threat for KASB.
political instability
inflation
value of rupee decreasing day by day

KASB HR Professionals
NAME

TITLE

REPONSIBILITIES

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M.Anwar

Astt.Manager HR operations

1. Disciplinary actions
2. Staff loan processing and
approval
3. Re-structuring of org-chart
4. Performance appraisal

Imran Adrees

Astt Manager HR

1.
2.
3.
4.

Payroll activities
Pay slips
Tax
Relationship for outsourced
staff

Danish Javed

HR officer compensation and

benefits

1.
2.
3.
4.

Full and final settlement

Opd claims
Employee benefits
Power of attorney

M.Rizwan Ahmed

HR officer operations

1. Appointment
letters
and
joining packs
2. Service confirmation
3. Antecedent verification
4. Notification and circulars
5. Employee ID card

Rekha Dirani

HR officer

1.
2.
3.
4.

Faribba Nathan

Hr coordinator

Insurance and medical claims

Health care insurance
Out-going verification
Demographic
update
of
employee
1. Assisting head of HR
2. Conducting exit interview
and resignations
3. Leaves and attendance
4. Recruiting and short
listing interns

Human Resource Department

HR Management Process In The Organization

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The Human Resource Department at KASB bank is engaged in the areas of Recruitment &
Selection, Training & Development, Performance Management, and Organizational
Development, and strives to align these functions with overall Business Strategy. This
organization place great emphasis on People Development so that people and the organization
perform at maximum capacity in a highly effective manner. Core HR functions are done by HR
department at Karachi head office and at KASAB HOUSE jail road Lahore there is a HR
department to facilitate them in terms of they are conducting recruitment tests within the Punjab
and their primary responsibility is to hire people to fill vacant positions among different
branches of Punjab. After conducting tests they send them to Karachi HR department where they
selects candidate for particular position. In this department my supervisor was Atif ijaz qureshi
assistant HR manager who helped me a lot in understanding the core HR functions the bank has
adopted as well as he also gave me explanation about commercial and corporate banking.
HR Vision
HR aim is to achieve the progress through innovative HR Practices and continuously exceeding
our employees expectations.
HR Mission
To facilitate our employees in creating a Collaborative Work Environment that is very important
for their self-development and for continuous learning.
Human Resource Planning (HRP)
An effort to anticipate future business and environmental demands on an organization and to
provide qualified people to fulfill that business and satisfy those demands; HRP includes talent
inventories, human resource forecasts, action plans, and control and evaluation
Planning is done to achieve the objectives positively according to vision and mission statement
of the organization with time management. We can also say that HRP is parallels to general
business planning. It is a process by which managers ensure that they have the right numbers
and

kinds of people in the rights places, and at the right times, who are capable of effectively and
efficiently performing assigned tasks.

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HR PROCESS ALSO INCLUDES:

The general view suggested several specific, interrelated activities that together constitute an
HRP system, they include:
a
b
c
d

Talent Inventory
Human Resources Forecast
Actions plans
Control and evaluation

(a) TALENT INVENTORY: Human Resource Information System (HRIS) of KASB bank helps
to collect the talent inventory in all over the organization. Talent inventory is attention on
accessing the current human resources (skills, abilities and potential) and attention to analyze
how they are currently being used so that actual HR forecasting is composed on record. It
contains the record of all employees including managerial and non-managerial.
HRIS contains all the competencies of the employees which include:-

Current position information

Previous position in the company
Other significant work experience (e.g. other companies)
Education (including degrees, licenses, certifications)
Languages skills and relevant international experience
Training and development programs attended
Community or industry leadership responsibilities
Current and past performance appraisal data
Disciplinary actions
Awards received
(b) Forecasting HR Requirements
The human resource planning activity that predicts future human resource requirements,
including the number of workers needed, the number expected to be available, the skills mix

required, and the internal versus external labor supply. How much employees in the organization
will remain and how much new employees to be hired/recruited by HR department. In fact, this

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organization is managing all the HR related issues with respect to objective of the organization
and the hiring new people on the basis on requisition form received from any department more
often by branch manager.
Methods To Forecast HR Needs
There are two main methods to forecasting the HR Needs which are as follows:(i) Forecasting Internal Human Resource Supply
The most common approach for new hiring and recruiting employees is forecasting internal
human resource supply. Current employees of KASB bank reflect the future supply of
employees/labor. The process for developing such a plan including setting a planning horizon,
identifying replacement candidates for each key position, assessing current performance and
readiness for promotion, identifying career development needs, and identifying the career goals
of individuals with company goals, the overall objectives, of course, is to ensure the availability,
of competent employees in the future. Current employees are eligible for internal hiring after
three years of service in the bank.
(ii) Forecasting External Human Resource Supply
Naturally, banks required business graduates and labor. So the distribution of the work depends
upon the pre-described criteria. HR department give the second preference to this approach of
forecasting. But recruiting and hiring new employees is virtually essential for KASB bank as well
as all the firms at least over the long run. In case of loss of internal supply of HR forecasting
external supply helps also.

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(c) Matching Forecast Results to Action Plan

Action plans
KASB bank is doing its best efforts to complete the project with prescribed time period and to
enlarge the pool of qualified candidates by such action plans like R&S section for recruitment,
selection, and transfer; and for promotion, placement and development; T&D section for
training and development; whereas HR is also looking for for all labor issues and compensation
also. Training programs are designed to enhance the individual employee competencies as well
as for group employees. The competent employees in KASB bank also train the other colleagues
competencies by given the special assignments under reporting officer.

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Employee Recruitment And Selection

Recruitment
The process of locating, identifying, and attracting capable applicants.
KASB Bank Employment Policy
KASB bank recruits and staffs the organization with competent, trained and motivated
individuals. Selection is done on merit and capacity to perform the duties and accept the
responsibilities of the job.

Equal Employment Opportunities

KASB bank provides equal employment opportunity for all applicants and employees. It
maintain a policy of selecting, analyzing, training, training compensating and advancing
employees on the basis of ability, education, training, performance and experience with regard
to race, color, religion, sex or age. Employee conduct or conservation, whether intentional or
unintentional, that result in verbal or physical harassment, abuse or intimidation against any
person on the basis of race, sex sexual, orientation, age or disability is unacceptable.
Inappropriate remarks and jokes based on these or other personal characteristics are
particularly offensive and unacceptable. Such conduct will result in disciplinary action up to and
including discharge.

Grievance Resolution
KASB bank has an OPEN DOOR policy. The objective is to build and promote an open,
productive working relationship between employees, supervisors and management where their
opinions and may be expressed openly, without fear of ridicule or reprisal. There is a time when
an employee has a problem the needs to be resolved KASB bank expects employees to the first
take the matter directly with their immediate supervisor. If the problem is not handled or
resolved at that level, the problem or complaints is forwarded to the Human Resources
Department who listens to the problems and attempts to work out a satisfactory.

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Employee Recruitment
KASB bank has recruitment system is centralized (Karachi head office) which screen out all the
documentation of candidates which is sent to them by three different regions across the Pakistan
central, north and west. For example customer representative officer position is vacant in
particular branch for internal/external hiring procedure is the same head of the region sends
request letter to HR than firstly branch manager conduct test (interview) of the candidate then
regional head and lastly HR department where they conduct written test for observing
candidates capabilities and his/her potential for the job.
Training And Development
Training
Planned programs designed to improve performance at the individual, group, and/or
organizational levels.
Development
The managerial function of preserving and enhancing employees competence in their jobs
through improving their knowledge, skills abilities, and other characteristics
Training and development Phase of Training
The phase whose purpose is to design the environment in which to achieve the objectives
defined in the assessment phase by choosing methods and techniques and by delivering them
in a supportive environment based on sound principles of learning.

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There is proper working in KASB bank HR department named as Training and Development
(T & D) Section headed by Assistant Manager. The source of training is performance evaluation
report of employees in which reporting officer has mentioned that his subordinates required
training or not.
1.

Align Learning With Business

After assessing the TNA form, type of programme is finalized and his/her learning programme is
aligned with business objectives. Such as Sales Forecasting programme is aligned to enhance
the business of KASB bank automatically.
Inclined

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2.

Integrate Learning With HR And Other Business Processes

Sales Forecasting programme was integrated with business objectives that sales will increase
the profit of KASB bank and it will also increase its share value in market. Similarly the HR
vision will meet its expectation like excellence people through innovative HR practices. People
become talented and their competencies increased through training.

3.

Create a Learning Culture

They set the mind of the employees that learning is activity will also be favorable in their own
career. Employees are given certificate after the completion of training programme which build
his/her career. So the employees automatically take interest in learning.

4.

Manage Learning Effectively

An agenda is finalized in which time period is mentioned and implementation is made
accurately. During the training programme practical study case, business games and critical
incidents etc. are given as assignments and their weighted is added in final marks. So the
employees focus on their Grade on Certificate.

5.

Support application of skills in workplace

During the training programmes employees are purely focused on its implementation on
workplace. The result of the training programme outcome is at least 6 months. Application of
training programme fully supports the work.
6. Training Design, Implementation Methods and Evaluation
On the recommendation of the reporting officer training programmes are designed according to
the level of employees and budget for training. Training programmes have also different methods
for implementation. After the completion of the training employees are evaluated through
evaluation form and normally training results outcome after 6 months at least.

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Training Need Assessment

In KASB bank, T&D section assesses the employees for training needs called Training Need
Assessment (TNA) form e.g. form of Communication Skills. After TNA forms collection T&D
section adjust the employees either for on-the-job or off-the-job training. TNA form contain
competencies of the employees like knowledge, skills (technical also), values, attributes and
communication skills.
Types of Training
The following 16 main types of On-the-job Training adjust all the employees in KSB bank
because these training programmes lead to mission and vision statement of the KASB bank

HR Skills for Managers

Leadership
Total Quality Management Communication Skills
Strategy Making
Problem Solving / Decision Making Skills
Communication Skills
Financial Skills
Building managerial Competencies
Lean Manufacturing
Sales forecasting
Time / Stress Management
Team Building
Negotiation Skills

Employees Development
The major techniques are using in KASB bank to develop employees are given below:
Techniques for Individual Development
(A)

TECHNIQUES FOR Employee

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1) Job Analysis and Description: HR department does assessment of the kinds of

skills, knowledge, and abilities needed to successfully perform each job in an
organization.
Job Analysis Components
KASB bank is focusing on following two major components which defines as:
Job description

A written statement of what a job holder does, how it is done, and why it is done
Tasks, duties and responsibilities that the job entails.

Job specification

2)

A statement of the minimum acceptable qualifications that an incumbent must possess to

perform a given job successfully

Knowledge, skills, and abilities required of the job holder
Test and examinations: After given the training for the management development of the

individual development trainer take the test by written test of the employees mean that by
adopting this simple method is to write a narrative description and employees strengths,
weaknesses, past performance potential, and suggestions for improvement. The written essay
requires no completes forms or extensive training to complete special test are

Aptitude
Intelligence
Ability
interest test batteries

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2) Interviewing: In KASB bank as well as in all the organization in the world this
technique is used for the development of the management and different purpose
and many different ways. This purpose is to get information may concern

Events
Work results
Knowledge behavior
Attitudes
Opinions values
Habits
Perceptions
5) Observation: This Company has also solution of the development problems apparent only
through systematic care observations is done which help for development. Observing a regular
management meeting, watching a Supervisor/Manger/HOD dealing with people or problems, or
observing manager full time.
6) Management by Objectives (MBO):
Basically in KASB bank employees are evaluated by how well they accomplish a specific set of
targeted/assigned objectives to be critical in the successful completion of their jobs.
7) Self-Assessment:
This is a method in KASB bank by the order of HR department for self-assessment through which
an individual will save his/her career by availing the opportunity to test present skills in an
environment where he/she fails. So it helps to develop existing skills.
8) Career Planning:

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Where the Supervisor/Manger/HOD of the KASB bank, compulsory to described objectives;

there he has to also described the performance, behavior, competence and training need or the
individuals for career planning.

Facilities for KASB Employees

1) KASAB bank is giving opportunities to their employees to raise their standard of living through
financing them loans with less markup.

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2)

Out Patient Medical Claim

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Leaves

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KASB Bank Limited

Privileged Leave
Employees will be entitled to 30 calendar days privilege leave in a year. It will be mandatory for
all employees to avail leave of at least 15 consecutive calendar days in a year. For employees
joining during the year, privilege leave entitlement will be calculated on pro rata basis from the
date of joining.

Maternity Leave
Female employees will be entitled to continuous 60 days maternity leave, once in 2 years for
every issue (Child) up-to 2 children during their service tenure with the Bank.
Hajj Leave
Employees will be entitled to continuous 20 days Hajj Leave once a year.

KASB Portal

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KASB web portal allows their employees to manage themselves with the help of portal they
manage their attendance their check in and check out time, they sent request for leave through
portal, can check their salary status amount of provident fund and gratuity, can calculate loan
its installments and can apply through portal for acquiring best financing schemes.
Allowances and Bonuses
All staff is entitled to eid bonus. For branch manager/vice president and above car plus fuel is
given to them.
Incentives and Opportunities

Star manager of the week

On the brilliant performance of the branch branch manager is given a
title star manager along with that all staff members of the branch
operations are rewarded with cash prizes, gifts and foreign trips.

Reward yourself
Is an initiative taken by KASB bank to promote sales department
employees as more deposits they generate more bank will earn and
increases their portfolio of sales so they are rewarded with some extra
commission.

Code of Conduct
Office Timing
Employees are responsible for good attendance and punctuality. They are expected to abide by
the existing working hours of the Bank which are as follows

Business Attire

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Service and Quality

Quality is nothing more or less than perception the customer has of you, your products and
services.
Mission Statement
To strengthen KASB Banks service culture, competitiveness and infrastructure by working
Closely with our colleagues and focusing on customer satisfaction and process improvement in
Order to achieve our fundamental business objectives of growing deepening and retaining
Customer relationships.

The Service & Quality department of KASB Bank comprises of four (4) sub-units and is well
equipped to perform the following monitoring and development practices.

1.
2.
3.
4.

Monitoring
Complaint Management
Process Re-engineering
Organizational Development Trainings

Monitoring

Environment Surveys (ES)

Monthly Service Forum (MSF)
Host Of The Day (HOD)
Product Knowledge Quiz
Internal Service Measures (ISM)
Mystery Shopping Program (MSP)
Customer Satisfaction Survey (CSS)
Comment Card

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Branch Complaints

All customer complaints are channeled down to IMPR (Inquiry Management and Problem
Resolution) unit through any customer, staff member, complaint forms and Call Center and
its reviewed and forwarded to concerned branch for resolution

Resolution and TAT

Strong follow up is taken by IMPR and concerned SQ professional for timely addressing
and resolution of the complaint until customer satisfaction is obtained.

Customer Satisfaction
After proper inquiry and resolution, customer is contacted to obtain satisfaction letter in
order to close the complaint

Existing Process Review/Enhancements

S&Q professionals closely monitor key processes and assess the need of introducing new service
measures from time to time. All processes are reviewed by S&Q management committee on
quarterly basis which determines the continuity, discontinuation or enhancement in the process.
Process Development / SLA (Service Level Agreement)
Once the process is designed, concurrence of all the stakeholders is obtained through a
document called service level agreement.
Continuous Improvement
SLA is then reviewed on an annual basis and if required, due changes are made through a
mutual agreement.

Organizational Development Trainings

TNA (Training Need Analysis) Process

In order to keep all staff members on the same wave length, TNA is developed through
supervisory recommendations and self-choice tabulated in annual appraisal forms. These
recommendations can not only be suggested by the supervisor but the staff members can

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nominate themselves for the trainings that are planned in the training calendar shared at
start of every quarter.
Service Quality Department
In this department my supervisor was Sir Khawja Hassan Assistant manager Service
Quality in which he taught me what measures are taken in assuring our customers
satisfaction. He explained me three internal service measures to keep check in the
performance of CAO centralized account opening and branch.
Internal Service Measure
1. CAO
2. Third Party Timeliness
3. Discrepancies identified
1. CAO
Centralized account Opening department located at Karachi head office its primary
responsibility is to generate an account number of customers within three hours of time
when AOF is sent to them after resolving all the discrepancies which CAO has identified.
If they fail to generate account number in a given time their failure is marked and if
branch do not resolve discrepancies their failure is marked because customer waits for
extra time for his account number it should be generated within three hours.
2. Third Party Timeliness
It is also called as CBC means call back consumer used for verification of customer. If
principal customer sends another person with cheque to withdraw money from account
and his account is at another branch of KASB bank then is a duty of CRO to send mail to
that branch to take verification of the customer within 20 mins if fail to respond their
failure is marked. Then branch have to facilitate that person by using different mode of
verification that is signature check of principal customer and give money to that person
otherwise customer can send complaint to SBP and plenty is charged to bank.
3. Discrepancies identified: In which branch has to identify date discrepancies of AOF
another things which are included in this ISM are branch name, account no generation
date, account title and discrepancies identified by branch.
Host of the Day
I also undergone through the host of the day activity which is the responsibility of CRO to
perform this activity daily before 9 o clock that includes different things cleanliness of

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branch, notice board items should be fulfilled as per the laws of SBP, stationary is
complete or not and machines are in proper working or not like printer, photocopy
machines and scanner. It is very important to keep check in all above mentioned things as
they play a key role in daily banking operations.
Mystery Shopping
To visit difffenet branches as a fake customer to check whether the employees over there
are fulfilling their responsibilities or not. To check CROs and Personal bankers whether
they have complete knowledge of their products and services some of them having no
knowledge about their products they were using handouts and bank pamphlets to
facilitate customers. Trained mystery shoppers are outsourced from third party to
perform this activity. Its a zero tolerance method whether full or zero marks are obtained
by branches.

Cross Talking
Cross talking within the branch is not allowed extension system is there for communication
among the employees. It is very important to receive call on extension within three rings and
customer calls to facilitate them.
Weather
Greeting
It is very important for front desk officer CRO to be dressed up gracefully and greet customers in
a good way and on knowing their queries referred them to related department.

Problems

Online banking facility is not accommodating KASB customers properly. So far I

observed that a customer came for ATM activation and was not entertained from the
other end. When he called the helpline they said your information is not yet updated. If
this is a online bank then customer should be facilitated in all possible ways. There

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should be a system that he or she could activate their ATM cards at home instead of
coming all the way to bank.

Small number of walk in customers

Politics among staff members that creates an environment where employees do not
cooperate with each other that effects working operations of the bank.

Employees appraisals forms are filled once a year at the end of December and increment
must be paid on January but due to poor management documentation is completed after
three to four months in which budget is decided then increment is given to employees at
very low rates of their basic salary which I think not enough it must be paid on their
gross salary as a motivation for them.

Another problem that i observed is that branch is usually facing stationary issues.
Stationary is not provided as per the demand of the branch which disturbs the core
banking operations. Due to insufficient amount of account opening forms it disturbs the
whole work it means that no account will be generated until stationary is not provided to
the branch.

In this branch I think external sales staff is insufficient as the ratio of walk in customers
is very low as compared to other banks located in this area.
Very low commission rates on deposits for external sales staff which demotivates them
therefore they want to switch to other well-known banks.

Promotion should be given on performance within the department.

No training is provided to fresh staff as they are not familiar with the banking policies
and procedures.

Recommendations

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KASB BANK policy frame work should be clear and should be transparent.
KASB BANK is required to motivate their supervisor, branch managers that they treat with their
employees fairly

KASB BANK should improve its Performance appraisal system and it must be on merit
Employee training is essential, KASB BANK should conduct training program for their workers.

KASB BANK should make a good working condition; e.g branch physical environment, working
desk etc. if possible avoid overcrowding and allow each worker his or her own personal space.
KASB BANK should administer the associate performance review program

KASB BANK should build a formal recognition program, like employee of the month. Etc.
KASB BANK should give freedom, power to their workers to carry out their job, tasks so that
they feel they own the result. Because workers motivation will be increased if they have
ownership of their work.

KASB BANK should care employees bonuses and incentives options

KASB BANK should motivate its employee with effective communication.
KASB BANK should follow the sound recruitment policy.

Conclusion
As we know that internship is great tool for getting practical and professional knowledge. As you
have seen, I have done my internship in KASB BANK branch at . I have learnt lot of professional

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activities from this branch. I have worked in the various department, learnt something new from
each, explanation about tasks are available in training program Report portion. After writing
comprehensively report on KASB BANK I have reached at this point, on some aspects, KASB
BANK has strength over other banks as you have seen in the SWOT analysis. But on the other
hand, during my stay at this branch and after write this report, I have found some issue
regarding KASB BANK Promotion activities. KASB BANK do not have a modern marketing
concept as compare to others, due to less participation in promotion activities KASB BANK is
facing low sales or low deposit. As I have written in the critical analysis KASB BANK HR
practice is also very poor. Employee motivation, employee job satisfaction is not up to the
market. KASB BANK has not any sound Performance appraisal system, where employee could
get maximum benefits. On the other hand KASB BANK needs a good supervision and leadership
because the role of supervisor is very difficult. It requires sound leadership skills and ability to
treat all employees fairly. KASB BANK should teach your supervisors, managers to use positive
feedback. I have also observed KASB BANK is not offering attractive salary to their employees
as compare to other banks. Salary is not a motivator for workers. But they do want to be paid
fairly. KASB BANK has to make sure that it has clear policies regarding to salaries and
bonuses. The workplace assessment identified a need for ongoing Customer Service training in
order to improve client satisfaction and retention, as well as employee development. Research
indicates that Service representatives have the necessary skills to begin the course, as well as
basic motivation to learn. Based on these results, the proposed training solution will create a
stronger service culture that builds loyal relationships with our customers and a better
environment for our employees.

Bibliography

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www.kasbbank.com/

Information collected from employees CRO maleeha, RM javeia malik, BM zahid ali, Mam
zainab corporate department, khawja Hassan SQ, Atif ijaz quershi assistant HR manager
and SQ, Mam rizwana HR coordinator and external sales staff.

www.SBP.com.pk

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Appendices

85