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CHRISTOPHER E.

TERRELL
Avon, Ohio 44011
(216) 701-5607 / christerrell21@hotmail.com / www.linkedin.com/in/christerrell/

SUMMARY:
Accomplished business leader with over 20 years of experience in the service and consumer products
industries with multi-faceted skills including sales, sales management, operations, financial management,
human capital management, strategic accounts, national accounts, acquisitions, consolidations, and
facility relocations.
Strong developer of talent resulting in multiple internal promotions with the ability to meet and exceed
sales, revenue and profit plans consistently.

PROFESSIONAL HISTORY:
ARAMARK REFRESHMENT SERVICES

(8+ years)

General Manger, Northeast Ohio


November 2005 July 2014
Provide leadership to multiple business units with responsibility for all facets of the business including
profit and loss, human capital, operations, customer satisfaction, safety and new business
Customer base consisted of 1500 clients and serviced by 37 associates in 3 different locations
Revenues grew from $4M to $12.5 M annually
Business portfolio went from losing $100k annually to record profits of $1.7M in fiscal 2013.
Strong developer of talent that resulted in over 25 internal promotions
Lead with safety first culture that resulted in only 3 injury claims and zero lost time in 8+ years
Local employee recognition program was implemented Nationally to all lines of business
Had first sale and installation of the Micro Market concept for ARAMARK, became National project
and subject matter expert for all future installs, standard operating procedures and sales process
Consistently lead all other markets with highest customer retention year after year
Consistently lead all other markets with base business revenue growth year after year
Sales team consistently met and exceeded sales plan each year and all 4 Sales Team members
achieved club level each year which signified the best of the best in the country
Helped to standardize training methods for Front Line Service Providers to help them succeed in the
field and be able to handle all facets of the day to day business. This was called Service Stars
Subject Matter Expert for the ecommerce platform that lead to the launch of our .com space in which
now almost 50% of all business orders are received and managed for a $600M business line
Appointed to the National Project Team that helped introduce, integrate and merge with the largest
acquisition in ARMARK Refreshment Services History that amounted to $100M.
Assisted with multiple other acquisitions locally and nationally
Project team member for local office relocations as well as other relocations nationally
Capitalized on market consolidation opportunities which helped to reduce operating costs
Subject Matter Expert for a project team that helped to streamline route efficiency/efficiency
Helped identify, source and close the largest sale in the history of our ARAMARK Healthcare
Many other revenue, profit driving initiatives were started locally then moved to the region and the
success of the local team and region team helped to move the initiatives to national platforms

UNISCRIBE INNOVATIVE DOCUMENT SERVICES

(5+ years)

District Manager, Cleveland/Akron, Ohio


November 2001 July 2005
Responsible for sales, operations and administration encompassing 3 business lines (Reprographics,
Digital Document Solutions and Facilities Management)
Direct a team of 47 people in 6 different locations
100% Budget, Profit and Loss responsibility
Office was awarded the Uniscribe Achievement Award for 2003
2003 Star Club attendee
Recognized for Sales Growth and Operational Excellence awards for 2003
Achieved lowest DSO (daily sales outstanding) nationally in fiscal 2002 and 2003
Attained highest gross margin percentage (56.5%, 51.5%) nationally for fiscal year 2002 and 2003
Accomplished revenue growth of 19% for fiscal year 2003
Accomplished revenue growth of 24% for fiscal year 2002
Achieved lowest personnel turnover for fiscal year 2002
Accomplished 19% operating income for 2003

Accomplished 20% operating income for 2002


Increased operating income percentage 5.2% over fiscal year 2001
Decreased equipment percentage costs 1.5% to 8% in 2003
Decreased equipment percentage costs 2% to 9.5 % in 2002
Extended gross margin percentage 8% over fiscal 2001total
Reduced labor percentage costs 13% over fiscal 2001
2002 Star Club attendee
Assisted in development and implementation of Standard Operating Procedures and Best Practices
Helped to develop and implement employee training program and employee handbook
Regional Sales Manager, Cleveland/Akron, Ohio
December 2000 November 2001
Responsible for sales growth and revenue generation encompassing 3 business lines
(Reprographics, Digital Document Solutions and Facilities Management)
Managed day to day activities of 6 Sales Executives and 3 Junior Sales Executives
Opened and assisted in design of new Cleveland and Akron facilities
Assisted in the signing of 3 Facilities Management contracts and $1M in new business
Assisted in developing collection strategy to increase company cash flow which help to collect $500k
in outstanding money owed to the company
Achieved 100% growth in Facilities Management Revenue over fiscal year 2000
Implemented Digital Document Solutions in January 2001, surpassed budget by 200%
Devised program to capture 100% of Facilities Management overflow work
Created a Junior Account Manager Program to help increase revenue and further develop sales team
Division Operations Manager, Cleveland, Ohio
June 1999 December 2000
Responsible for daily management of operations for reprographics department
Named Operations Manager of the year for the year 2000
Managed machine utilization netting a 16% reduction on expenses
Created new productivity standards which reduced labor costs from 46% to 26%
Attained 41% gross margin which reflected a 19% increase over previous total of 22%
Instituted various standards of operations including quality control, waste control, deadline
compliance, pricing guidelines, client satisfaction procedures and workflow procedures

IKON OFFICE SOLUTIONS

(5+ years)

Major Accounts/Associate Sales Manager, Cleveland, Ohio


February 1996 May 1999
Responsible for revenue generation for a defined territory consisting of major accounts
Established revenue growth from $200k annually to $800K annually
Responsible for managing a team of 3 Account Executives
Consistently one of the highest margin percentage producers within the organization
Consistently carried one of the lowest daily sales outstanding (DSO) averages in the company
Exceeded budget in 1996, 1997, and 1998
Member of 1998 and 1999 Best of the Best
Member of the 1996 National Location of the Year
Voted 1996 Most Valuable Player award
Account Manager, Columbus, Ohio
January 1995 January 1996
Opened new branch in Columbus market achieving profit in the first month of operation
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Part of team that established revenue generation from $0 to $800,000 in 1 year of existence
100% involvement in revenue generation, establishment in new accounts and office operations
Awarded the Leadership award from co-workers in 1995
Office was recognized as one of the Most Successful Openings in the history of the company
Junior Account Manager, Cleveland, Ohio
June 1994 January 1995
Responsible for developing new accounts in a brand new territory, generated $180K first year
1994 Growth and Development award winner
Sales Assistant, Cleveland, Ohio
January 1994 May 1994
Assisted with the #1 territory in Ohio growing and maintaining $950k annually

DOCUCOPY MANAGEMENT SERVICES

(2+ years)

Sales Assistant, Cleveland/Akron, Ohio


August 1991 January 1994
Assisted with the #1 territory in Ohio maintaining and growing revenue to $800K annually
Awarded Rookie of the Year in 1991
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Awarded Customer 1 award in 1993 for top service recognition

EDUCATION:

Bowling Green State University 1990-1991, Cleveland State University 1992-1993.

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