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7 CONSUMER TYPES
FOR SUCCESSFUL
TARGETED
MARKETING
Lisa Holmes
Survey Analyst
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1 CATEGORISING CONSUMERS
BEYOND DEMOGRAPHICS
Why segment consumers into different types?
Exploring Euromonitor International’s global
consumer types
26 ABOUT EUROMONITOR
27 THE AUTHOR
Two global consumer types from 2011, the Undaunted Striver and the Secure
Traditionalist, are again found among the seven 2013 global types.
The remaining five 2013 types are brand new and, although they have some
shared characteristics with the 2011 types, reflect a broader spectrum
of nuanced consumer segments found across the world. This white paper
provides a snapshot of these seven consumer types, including a profile of their
personality traits, buying behaviours and lifestyle habits.
SHOPPING PREFERENCES
TECHNOLOGY USAGE
“green” attitudes
CLUSTER
ANALYSIS
Eating and health habits
The seven 2013 global consumer types span a wide range of personality traits,
preferences and behaviours, from those who seek to buy and be seen using
the latest, trendiest products to those who live by the beat of their own drum.
The following profiles highlight the key traits and demographics of each type,
along with a quote that summarizes their approach toward life.
“I want to have and be the best” “My life is hectic but exciting”
“I am confident in myself and the future” “I want to make more out of my life”
Secure Traditionalist
Settled in ways
Independent
Frugal
In particular, personality traits and values can add context to consumer buying
behaviours and help product developers and marketers anticipate the future
demands of each segment. For example, knowing that Aspiring Strugglers
care deeply about how others perceive them, yet lack the financial resources
to buy the latest items, highlights this type as a target market for brands and
retailers offering affordable versions of on-trend products. On the other hand,
identifying Independent Skeptics as consumers who will not be swayed by peer
pressure or clever marketing campaigns can help brand managers better reach
these often-hesitant customers by using less overtly commercial campaigns.
A well-balanced life does not look the same for all consumer segments,
however, and certainly does not always mean putting family ahead of career.
Independent Skeptics, for example, tend to be work-focused, but are also
satisfied with their mix of priorities and activities. These consumers
choose to concentrate on growing their career and successfully avoid feeling
out of balance or torn between multiple priorities. At the extreme,
Undaunted Strivers consider professional achievement a higher priority
than any other segment and typically manage their stress well, although
their ambition can sometimes leave them feeling overwhelmed.
Attitudes toward Work and Personal Life among Global Consumer Types
Family is a
high priority
Conservative
Homebody
Secure
Balanced
Traditionalist
Optimist
Aspiring
Struggler
I feel rushed My life feels
and well-balanced
overwhelmed
Impulsive
Spender
Independent
Skeptic
Undaunted
Striver
Career is a
high priority
Who likes to shop and who tries to get Who is most likely to own
in and out as quickly as possible? a smartphone or tablet?
Shopping habits
Brands and retailers often have the easiest, or at least most straight-forward,
opportunity to reach potential customers when those consumers are already
out shopping in physical stores or online. Prominently-displayed merchandise,
discounts or flashy ads can entice shoppers to add to their cart, even if they
had not initially intended on making a purchase. Some consumer segments are
more prone to these impulsive purchases than others, however. It is therefore
critical for companies to understand how receptive their target market will
be to marketing strategies designed to prompt last-minute buying decisions.
Similarly, by identifying the consumer segments that put a great deal
of thought and research into their purchases before stepping foot inside
a store or clicking onto a website, brands and retailers can pinpoint
the potential customers looking for product information outside the aisle
and reach consumers when they are most likely to be swayed.
Technology use
Technology has infiltrated every area of life, giving consumers an
ever-expanding range of options when it comes to communications,
shopping and even fitness. This abundance of opportunities to employ
technology has led to a divergence in tech usage among different consumer
segments. Some, like the Undaunted Striver, are rarely seen without
a smartphone in hand. Others, such as the Balanced Optimist, now rely on
the internet for their news and access to banking services, but are not as
attached to social media or new gadgets. Others, such as Secure Traditionalists,
still see no need to invest their time or money in new technology.
Understanding how various consumer segments use technology is crucial for all
companies, even those not directly selling new gadgets or software.
At a minimum, it is important for brands and retailers to identify which
consumer types will likely buy their products or services online and which
prefer more traditional shopping outlets. Beyond understanding how their
target market is likely to make a purchase, marketers need to recognise
the relative importance of technology in the lives of their current and future
customers. Is the internet the first place a consumer turns for information
about a product? Does a potential customer often ask his or her friends
for advice on social media before buying? Is there a segment of consumers that
prefers in-person customer service interactions to those done over the phone
or via email? Technology now offers many different touch points between
companies and consumers, but finding the right one(s) for each target segment
can dramatically strengthen brand awareness, interest and loyalty.
“The internet plays a role in everything “I like to have the latest technology,
I do, from shopping to relaxing, and often use my phone to stream
so I make sure to always have content or connect with friends.”
the latest technology.”
“I mostly go online for practical reasons, “I mainly go online to check the news
such as checking my bank account or check in with friends on social media.”
or reading the news.”
Secure Traditionalist
11% actively contribute
and frequently post new
content on social media.
35% shop online at
least monthly.
Just as some types are more likely than others to carefully consider
the nutritional value of food before eating, some consumer segments believe
fitness is an important part of life and others do not. In fact, only some
health-minded consumers, like the Undaunted Striver, are careful eaters
and regular gym goers. Others, such as the Impulsive Spender, may only glance
wistfully at their treadmill from time to time as it gathers dust in the corner,
and similarly only check out food labels occasionally. Companies have many
opportunities to reach this latter group of would-be fitness buffs by providing
products and services helping busy consumers squeeze exercise into their day
or provide motivation to get off the couch.
Interest in
Global Exercise Eating
Ingredients
Consumer Type Habits Habits
and Nutrition
My body is I carefully I pay close
my temple. I monitor my attention to
Undaunted
belong to a gym eating and health claims
Striver
and never miss sometimes diet on food
a workout. to lose weight. packaging.
I don’t have I tend to lose track I do not pay
time to exercise of my eating habits much attention
Impulsive
as much as so I’ll occasionally to ingredient
Spender
I should. diet to get back lists on food labels.
in shape.
I regularly I try to eat I eat what
walk or hike healthy every my doctor
Balanced
for exercise. day so there is recommends
Optimist
no need to diet. rather than
read labels.
I try to exercise I usually just eat I review labels
at least once whatever I am and often choose
Aspiring
or twice a week. in the mood for. foods endorsed
Struggler
by a health
organisation.
I try to exercise I hardly ever diet I sometimes
when possible and tend not look at labels
Conservative
but do not stress to monitor my but usually just
Homebody
if I miss a workout. day-to-day eating eat what I like.
habits very closely.
I try to fit in I eat whatever Nutrition is not
a walk or bike I want without a factor in my
Independent
ride when concern for eating habits.
Skeptic
I have time. my weight.
Green attitudes
As more “eco-friendly” products and services hit the market, consumers have
many opportunities to make green choices. Retailers and brands that decipher
their target market’s true reasons for choosing or not choosing green products
and services can better tailor their marketing and product development efforts
to meet customer demand. For example, status-conscious consumers, such as
the Impulsive Spender, may be more focused on staying on trend by buying the
“right” eco-friendly products and proudly displaying them to others to signal
their concern for the environment. Others, such as the Balanced Optimist,
may be more interested in eco-consciousness when it means finding products
made without harsh chemicals that are safer for their family. Still others,
such as the Secure Traditionalist, will continue to buy products and services
without regard to whether or not they are good for the environment. For these
consumers, other features matter far more than eco-friendliness.
Conservative
Homebody
Make choices to better the environment
Undaunted
Striver
Balanced
Optimist
Aspiring
Struggler
Independent
Skeptic
Impulsive
Secure Spender
Traditionalist
•• Indulgent + health and diet: This segment is willing to pay for premium
health, wellness, spa and beauty services – anything that helps them
achieve their ideal appearance.
•• Skeptical + tech usage: Independent Skeptics love technology but will not
buy new gadgets simply for the sake of being cool. Tech brands must
demonstrate how and why their gear is worth the money.
•• Frugal + tech usage: These consumers opt for mobile devices and plans
which support basic phone functions, namely calling and texting, rather
than more advanced (and more expensive) features.
•• Independent + health and diet: This introverted segment will shun group
diet or exercise programs in favor of solo regimens they can follow at
their own pace.
•• Content + green attitudes: These consumers look for ways to go green from
the comfort of their own home, such as recycling or gardening.
Profiles of the seven global consumer types can help brands and retailers
sharpen their product development and marketing efforts to better reach
their target market. However, many readers may want to go further and learn
about the consumer types in specific countries of interest to their companies.
For these companies, Euromonitor has taken the next step and profiled
consumers within nine major developed and emerging markets. These country
types fit under the seven global consumer types, while adding local
market nuance.
For example, while Conservative Homebodies can be found in all nine markets
surveyed and share many basic qualities, their country-level names describe
characteristics specific to each market, such as the “Cautious Saver” in China
and the “Simple Spiritualist” in the US. Only the Undaunted Striver and Secure
Traditionalist consumer types are similar enough across all markets to retain
the same name at the country level. The seven global consumer types can be
found around the world as follows:
Confident Quality-seeking
Status-oriented Practical
Tech-savvy Optimistic
Undaunted Striver Balanced Optimist
Undaunted Striver brazil Conscientious Optimist brazil
Undaunted Striver china Savvy Moderate china
Undaunted Striver france Balanced Realist france
Undaunted Striver germany Balanced Pragmatists germany
Undaunted Striver india Prudent Pragmatist india
Undaunted Striver japan Savvy Strategist japan
Undaunted Striver russia Confident Achiever russia
Undaunted Striver uk Mindful Moralist uk
Undaunted Striver us Ethical Optimist us
Consumer behaviours:
• Health and diet
• Green attitudes
• Shopping habits
• Technology use
Demographics:
• In-country distribution of types
• Age
• Gender
• City size
• Parental status
• Income
LISA HOLMES
Survey Analyst
Euromonitor International, USA
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