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L.E.K. Media Consumption Survey (2009)
Boston
Chicago
Opportunities Uncovered London
Opportunities to Consider
Myths Exploded
2
Background
Our survey targeted several top-of-mind questions from L.E.K.’s media and entertainment clients:
- How do media consumption habits change as new media technologies emerge?
- Where are the real opportunities in new media?
- How has the recession affected media consumption, and what’s secular vs. cyclical?
- Are traditional consumer segmentation approaches still relevant in understanding today’s
environment?
Note: (1)
New media hours includes time spent: watching movies via EST, streaming, playing mobile, online casual and MMO
games, and listening to satellite and Internet radio
3
Opportunities to Consider
$ 1. You can get paid for online video content, but you have to go through the cable bill
- Up to 38% of consumers reported they would definitely or probably pay a fee on
top of their cable bill to get access to their cable content online and on their mobile
phone
4
Opportunities to Consider
Respondents cited they are willing to pay $19 to $28 for only video through
cable provider, with 38% claiming to be probable buyers at the bargain price
of $19 per month
Willingness to Pay for OTT Service (1) Interest in Subscribing At
“Mildly Expensive” Price (2)
% of Respondents
Too Expensive, 100
$41
Would Never Use 19%
80
28%
60
Mildly Expensive, $28 40 36%
but Interested 20
11%
0 Definitely Would Not
Probably Would Not
Bargain / Good Interest in Subscribing At Might or Might Not
$19
Value “Bargain” Price (2) Probably Would
% of Respondents Definitely Would
100 10%
Too Cheap, Doubt
$12 80 17%
Quality of Service
60 35%
0 5 10 15 20 25 30 35 40 45 40
23%
20
Average Dollars Paid in Addition
15%
to Current Cable/Satellite Bill 0
$ 1. You can get paid for online video content, but you have to go through the cable bill
- Up to 38% of consumers reported they would definitely or probably pay a fee on
top of their cable bill to get access to their cable content online and on their mobile
phone
6
Opportunities to Consider
30
20
32%
10 21%
0
Traditional Radio Satellite Radio Internet Radio
Note: (1) “Howmuch of the following do you watch / consume in a typical week?” (n = 2,008); “Active” listeners indicated at least
some consumption of the respective radio type per week
Source: L.E.K. Media Consumption Survey (December 2009)
7
Opportunities to Consider
$ 1. You can get paid for online video content, but you have to go through the cable bill
- Up to 38% of consumers reported they would definitely or probably pay a fee on
top of their cable bill to get access to their cable content online and on their mobile
phone
3. E-readers are driving readership and becoming a growth driver for the mature book
and magazine market
- Of the 10% of consumers who own e-readers, 48% reported reading more books
versus just 7% who decreased their book reading (44% vs. 9% for magazines)
- 36% percent of the books read by people with e-readers are incremental
consumption
- 40% of respondents indicated that affordability of books on e-readers was driving
their increased consumption, and 47% indicated that more interesting books were
being released (likely due to better discovery on e-readers)
8
Opportunities to Consider
“Do you own an e-reader?” Incremental Book Readership from e-reader (1)
% of Respondents (n=2,008) # books read on e-reader (n = 199)
100 100
90 90
Would Not Have
80 80 36%
Read as Print Book
70 70
60 60
90% No
50 50
40 40
Would Have Read
30 30 64%
as Print Book
20 20
10 10
10% Yes
0 0
2009 2009
Note: (1) “Howdoes your [current consumption] compare to that of a year ago?” (n = 2,008)
Source: L.E.K. Media Consumption Survey (December 2009)
10
Opportunities to Consider
Lower costs and better content (or discovery of content) were cited as the
primary reasons active e-readers are spending more time reading
Note: (1)“What would you say is the primary reason that you are spending less time reading [the newspaper / magazines / books]?”
(n = 105, 83, 83 respectively); (2) “Active readers” refers to those reading >0 hours / month of each respective media type
Source: L.E.K. Media Consumption Survey (December 2009), L.E.K. Analysis
11
Opportunities to Consider
4. “The iPod Nation” consumer segment is good, but the “e-reader Republic”
is even better in terms of being a great target for new media services
- iPod owners consume ~14% more new media (8.9 hours vs. 7.8 hours per
week) than the general population; e-reader owners, on the other hand,
consume a whopping 18.2 hours of new media in comparison
$
12
Opportunities to Consider
iPod Nation and Facebook Fanatics are generally high consumers of new
media, but the e-reader group is in a class by itself
Note: (1) New media hours includes time spent: watching EST / streaming movies, playing mobile, online casual and MMO games, and
listening to satellite and Internet radio; iPod Nation are respondents for whom the iPod is their primary portable music device;
Facebook Fanatics are those that self-report to update their social networking pages daily; e-reader Republic are respondents who
own an e-reader device
Source: L.E.K. Media Consumption Study (December 2009)
13
Opportunities to Consider
45
40
35
30
25
44%
20
15
10 19%
16%
5 11%
0
iPod Nation Facebook Fanatics E-Reader Republic Overall
Note: (1) “Howdoes your [current consumption] compare to that of a year ago?” (n = 2,008);
(2)
New media hours includes time spent: watching movies via EST, streaming, playing mobile, online casual and MMO
games, and listening to satellite and Internet radio; data shown is the average increase across these categories
Source: L.E.K. Media Consumption Study (December 2009)
14
Opportunities to Consider
4. “The iPod Nation” consumer segment is good, but the “e-reader Republic”
is even better in terms of being a great target for new media services
- iPod owners consume ~14% more new media (8.9 hours vs. 7.8 hours per
week) than the general population; e-reader owners, on the other hand,
consume a whopping 18.2 hours of new media in comparison
$
5. Don’t forget about new media for people over age 50, a potential new growth
area
- Average reported time spent online increases with age, although activities
differ (while 25-39 year olds report 6.8 hours/week, the 50-64 year old age
group reports 8.3 hours/week)
15
Opportunities to Consider
Average reported time spent online increases with age, although activities
differ (social networking for younger demos; emailing, games and getting info
for older demos)
Average hours spent online per week for specific activity by age cohort (1)
% of hours online
100
90 24 26 22 20 24 Other (3)
32
80
8 8
70 8 8 8 Doing Online Tasks
7 8 9 8
60 10 8 Shopping
7 13 12
7 13 12 11 Getting Info
50
10 8 12 13 11 Playing Online Games
40 10
30 14 7 14 Social Networking
23 19 16
20
25 29 23 E-mailing
10 14 19 20
0
18-24 25-29 30-39 40-49 50-64 Total
Average # Hours
7.9 6.8 6.9 8.0 8.3 7.7
Online / Week (2)
Note: (1) “Yousaid on average you spend [number of hours] online in a typical week. How many are spent on the following?” (n = 1,949)
(2) Reported Internet usage time per week adjusted in a ratio of average time spent as measured by 3rd party sources to reported
Internet usage time within survey, given that survey was sampled from online panels
(3) Other includes responses such as “watching TV online,” “watching movies online,” “online dating sites,” etc.
4. “The iPod Nation” consumer segment is good, but the “e-reader Republic”
is even better in terms of being a great target for new media services
- iPod owners consume ~14% more new media (8.9 hours vs. 7.8 hours per
week) than the general population; e-reader owners, on the other hand,
consume a whopping 18.2 hours of new media in comparison
$
5. Don’t forget about new media for people over age 50, a potential new growth
area
- Average reported time spent online increases with age, although activities
differ (while 25-39 year olds report 6.8 hours/week, the 50-64 year old age
group reports 8.3 hours/week)
- 19% of their online time is spent listening to music at the same time
17
Opportunities to Consider
10
- ~19% of their online time is
19% spent also listening to music
5 11%
0
Watching TV Listening to Music Talking on the
Phone
0%
18-24 25-29 30-39 40-49 50-64
Age Range
Note: (1) “Whatpercentage of the time you spend online at home in a typical week is also spent doing something else?” (n=1,987)
Source: L.E.K. Survey and Analysis
19
Myths Exploded
2. Myth – This year’s rosy box office numbers means that everything is “just fine” for the
movie theater business (~3% increase in admissions)
- It seems that the box office is up this year because casual movie goers surged
- Active movie goers (those that see over 1 movie per month) are self-reporting a 10%
drop in the number of movies they watch in a theater, with 56% (of those going to
fewer movies) indicating that the cost is too expensive
- The “success” is modest and fragile
3. Myth – DVD softness is just a recession thing
- DVDs may not “snap back” after the recession, with 80% of consumers indicating they
would not return to “pre-recession” DVD purchase levels
- 34% of consumers indicated they feel DVDs are too expensive, and 27% indicated
renting is more convenient and/or a better value than buying
- Studios need new pricing models and
20 windowing strategies
Wisdoms Confirmed
4. Internet usage continues to eat into other media categories, as well as personal
time
- Increases in online usage pressure other media categories given a limited
amount of available “free time” for entertainment
- 57% of consumers with more free time stated they would increase Internet time;
the next most popular media to which consumers would devote additional free
time was network and cable TV, at 38%
21
Agenda
Opportunities to Consider
Myths Exploded
22
Winners and Losers
No one can claim to know with certainty, but major trends currently in place
NOW and likely to remain in place over the next five years include:
1. HDTV
2. On Demand
3. Preference for Free (Ad-supported or Pirated) Content
4. Ad Dollar Shift from TV to Internet and other New Media
5. Advertiser Move to Targetability
6. Consumer Inertia
7. Fragmentation of Audiences
8. Growth of UGC / “Pro-sumer” Content
9. New Media Features Increasingly Understood and Accepted
10. Customer Dislike of Walled Garden
11. Choice Proliferation
23
Winners and Losers
L.E.K. assessed
- The degree to which each of the 11 trends positively or negatively
affected each key industry participant
- The overall combined effect
24
Winners and Losers
2
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Participant:
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Broadcast TV - - ++ -- -- + - - - - -7
Cable MSO* + ++ - -- + + + + -- - 1
Media Platforms Satellite ++ - - -- -- + - + - - -5
IPTV ++ ++ - -- ++ - + + + - + 5
ISP* ++ ++ + + - + + 7
Mobile -- + - + + - + + + - + 2 Net effect of
Traditional Big 4 Networks + + - - + - - - + -1 Multiple Trends
Aggregators Affiliate Stations - - + - - - - - - -7 on Industry
Basic Cable Networks - - + - - -3 Participants
Pay Cable Networks - + - - - -3
Internet Sites Network/Cable Website - ++ ++ ++ ++ - + - ++ - + 8
Web Aggregator/Destination site3 - ++ ++ ++ ++ - ++ ++ ++ + + 14
Piracy Sites - ++ ++ + ++ ++ ++ + + 12
Profes. Content Creators + -- + + -- -- + + + 0
Consumers + ++ ++ + + + + + + 11
Note: 1Ratings and dollars-per-hour of delivered content continue to decline; 2Acceptance occurs both because consumers get more comfortable
with new tech., and because providers make their products easier to understand/use; 3E.g. Google, etc.; 4Choice Proliferation both in
platforms & access point *Cable MSOs and ISPs frequently combined
25
Winners and Losers
Differentiated content
creators
- Branded
- Cost-efficient
- Multiplatform
Subscription Models
26
Winners and Losers
1. Internet ad growth accelerates out of current recession as “tipping point” is reached with decline
in traditional media
2. TV service provider will develop premium Internet options that unlock value in online video
3. Broadcast networks go cable only and adopt cable-like pricing (we had this one last year)
5. Companies that best serve iPhone nation and e-reader republic prosper (think kid-oriented game
companies)
8. Distribution (cable / IPTV) again makes a play to buy a major studio (we had this one last year
as well!)
27
Appendix
28
Myths Exploded
Agenda
Opportunities to Consider
Myths Exploded
1. TV is an “old media” quickly losing relevance
2. Film box office numbers imply a healthy theatrical industry
3. DVD softness is just a recession thing
29
Overall Media Consumption Trends
Consumers report spending 37.6 hours watching TV, dwarfing all other
media categories (online usage still only 7.6 hours per week)
Average Consumption by Major Media Type
(2009 vs. 2008)
YoY 2008-09
Media Type 2008 2009
Change (%)
Note: (1)
Reported Internet usage time per week adjusted in a ratio of average time spent as measured by 3rd party sources to
reported Internet usage time within survey, given that survey was sampled from online panels. Reported TV usage time per
week adjusted to mean time as measured by Nielsen in Q3 2008 (2) Numbers shown are rounded to the nearest decimal
point
Source: L.E.K. Media Consumption Survey (n = 2,008), Nielsen, L.E.K. Analysis
30
Myths Exploded
25
15
10
17 Network Broadcast (5.3%) +4.1% 95%
5
0
2009
Note: (1) “Howmuch of the following do you watch / consume in a typical week?” (n = 2,008); (2) Reported online TV time per week
was adjusted using the ratio of average time spent online as measured by 3rd party sources to reported time within survey
Source: L.E.K. Media Consumption Survey (December 2009)
31
Myths Exploded
Note: (1) “Whatwould you say is the primary reason that you are watching more cable TV?” (n = 383); (2) “What would you say is
the primary reason that you are spending more time watching network broadcast TV?” (n = 384)
Source: L.E.K. Media Consumption Survey, L.E.K. Analysis
32
Myths Exploded
Agenda
Opportunities to Consider
Myths Exploded
1. TV is an “old media” quickly losing relevance
2. Film box office numbers imply a healthy theatrical industry
3. DVD softness is just a recession thing
33
Myths Exploded
While more people went to the movies in 2009, the average active movie goer
attended fewer movies per month
Note: (1)
Active theater goers are respondents who watch more than 1 movie a month in theaters
(2) “Howdoes your [current consumption] compare to that of a year ago?” (n = 2,008)
Source: L.E.K. Media Consumption Survey (December 2009)
34
Myths Exploded
Other 7%
0 5 10 15 20 25 30 35 40 45 50 55 60
Note: (1) “What would you say is the primary reason that you are watching fewer movies in the theater? (n = 563)
Source: L.E.K. Media Consumption Survey, L.E.K. Analysis
35
Agenda
Opportunities to Consider
Myths Exploded
1. TV is an “old media” quickly losing relevance
2. Film box office numbers imply a healthy theatrical industry
3. DVD softness is just a recession thing
36
Myths Exploded
Only ~20% of respondents cited they would buy DVDs at pre-recession rates
given a better economy; the majority do not plan to return to pre-recession
buy rates even with a restored economy and personal finances
Change in Movie (DVD Buying) Consumption (1) Likelihood to Buy DVDs In Better Economy (2)
% of Respondents (n=2,008) % of Respondents Citing Less DVD Buying (n=581)
More – didn’t consume
100 2% 100
much/any last year, but Yes, would buy more
9%
90 did this year 90 20% today, at pre-recession
More rate
80 80
Yes, would buy more
70 70 25% today, at lower rate than
60 61% 60 pre-recession
About the same
50 50
40 40
30 30 No, would not buy
55%
Less more today
20 20% 20
Less – consumed last
10 year but stopped this 10
9% year
0 0
2009 2009
Note: (1) “How does your [current consumption] compare to that of a year ago?” (n = 2,008);
(2)“If current economic conditions were to improve and supposing you were in the same financial situation that you were in
prior to the recession, would you then buy more DVDs than you are today?”
Source: L.E.K. Media Consumption Survey (December 2009)
37
Myths Exploded
Although 34% of respondents cite cost as the main reason to cut back on
DVD buying, 27% indicate substitution for rentals due to convenience
Other 13%
0 5 10 15 20 25 30 35
Note: (1) “What
would you say is the primary reason that you are buying fewer DVDs?” (n = 581)
Source: L.E.K. Media Consumption Survey, L.E.K. Analysis
38
Wisdoms Confirmed
Agenda
Opportunities to Consider
Myths Exploded
39
Wisdoms Confirmed
Newspapers are hardest hurt by new media; declines in magazine and book
consumption are primarily attributed to having less free time
Reasons for Spending Less Time Reading Print Media (1) Consumers appear to be shifting
from newspapers due to other
% % accessible and affordable news
Response Options % Book
Newspaper Magazine outlets
I get the [content I want] - Although only ~16% of
through alternative 31% 16% N/A consumers cited alternative
methods (e.g. Internet, etc.) means as a reason to read
fewer magazines, this pool has
I am too busy 21% 33% 51% grown from ~9% in 2008
Note: (1)“What would you say is the primary reason that you are spending less time reading [the newspaper / magazines /
books]?” (n = 312, 296, 359 respectively)
Source: L.E.K. Media Consumption Survey (December 2009), L.E.K. Analysis
40
Wisdoms Confirmed
Agenda
Opportunities to Consider
Myths Exploded
41
Wisdoms Confirmed
20
34%
10 19% 19% 18%
11% 10% 10% 12% 13%
8%
0
-7%
-15% -13% -16% -15%
-10 -22% -18%
-28% -29% -32%
-20
-30
-40
Internet Network TV Cable TV Theater DVD Sell- Traditional VOD Newspaper Book Magazine
Through Rental
Agenda
Opportunities to Consider
Myths Exploded
43
Wisdoms Confirmed
Music is second to TV and ahead of Internet in terms of time spent, and 52%
of music is consumed via radio (vs. 48% via recorded music)
Share of Overall Media Time (1) Share of Music Time (1)
% of Respondents (n=2,008) % of Respondents (n=2,008)
100 4 Movies 100 4 Recorded - Live
90 9 Print 90
9 Games 23 Recorded - Digital
80 80
9 Internet
70 70
11 Music - Recorded 21 Recorded - Physical
60 60
50 12 Music - Radio 50
10 Radio - Internet
40 40 6 Radio - Satellite
30 30
46 TV
20 20 36 Radio - Traditional
10 10
0 0
2009 2009
Note: (1)Based on # of hours spent on each medium; (2) Reported Internet usage time per week adjusted in a ratio of average time
spent as measured by 3rd party sources to reported time within survey. Reported TV usage time per week adjusted to mean
time as measured by Nielsen in Q3 2009
Source: L.E.K. Media Consumption Survey (December 2009), L.E.K. Analysis
44
Wisdoms Confirmed
Agenda
Opportunities to Consider
Myths Exploded
45
Wisdoms Confirmed
0 0
Unemployed Employed All survey respondents
Population Population
Note: (1)
Assumptions made on breakdown of time for Unemployed vs. Employed (question was not asked in survey)
(2)
Reported Internet usage time per week adjusted in a ratio of average time spent as measured by 3rd party sources to
reported time within survey. Reported TV usage time per week adjusted to mean time as measured by Nielsen in Q3 2009
Source: L.E.K. Media Consumption Survey (n = 2,008), L.E.K. Analysis
46
Wisdoms Confirmed
Internet appears to be the main media form people with more free time turn
to ahead of TV, games and reading; film is less popular
Change in Consumption across Media Types for Those with More Free Time (1)
% of Respondents with More Free time for Entertainment (2)
60
Less
50 More
Net variance
40
30 57%
20 38% 38%
32% 33% 30%
27% 27% 23% 23% 25%
10 20%
0
-6% -10% -11% -13% -13%
-10 -17% -18% -21% -21%
-25% -24% -29%
-20
-30
Internet Network Cable TV Console Newspaper Books Magazines Theater VOD Subscrip- DVD Sell- Traditional
TV Games tion Rental through Rental
Note: (1) “How does your [current consumption] compare to that of a year ago?” (n = 537); (2) “How much more free time do you have
available to spend on entertainment as compared to a year ago?”
Source: L.E.K. Media Consumption Survey (December 2009)
47
Wisdoms Confirmed
Agenda
Opportunities to Consider
Myths Exploded
48
Survey Sample Detail
5 5 4 4 4
10
0 0
Male Female < $25- $35- $50- $75- $100- $150- >
$25K 34K 49K 74K 99K 149K 199K $200K