Arden M Fierman

431 Gardenia Circle

Chesapeake, VA 23325
Tele – 757-419-1554
Email: arden2008@gmail.com

WORK EXPERIENCE
10-2009 to Pres 1800Flowers.com – Chesapeake, VA
Home Agent
Working as Customer Service, Sales Agent, Technical Assistance and Account Maintenance Representative from my
home office. Assist inbound calls to several companies owned by 1800Flowers.com in a virtual call center setting.
Provide world class customer service and sales experience.

6-2009 to 10-2009 Greenbrier GMC – Kia - Chesapeake, VA

Senior Sales Professional
Relocated to Virginia previous dealership was closed by manufacturer. Assess automotive needs and requirements to
match needs of customers. Lead the sales process through delivery of new automobile and follow up on a regular basis
to ensure their satisfaction. Assist fellow associates and provide ongoing training.

3-2008 to 5-2009 North Orange County Saturn – Huntington Beach, CA

New & Used Car Manager – Finance Manager
Establish and implement operation plan for dealership. Oversee daily operations of sales departments. Monitor
inventory trends, maintain world class customer service, interview potential employees for hire for dealership sales and
management personnel, investigate and resolve customer complaints, wholesale old age used units, purchase
replacement pre-owned vehicles for inventory.

7-2004 to 3-2008 Urban Chrysler Jeep Dodge & Kia – Foothill Ranch, CA
Closer – Finance Manager – Finance Director
Assess automotive needs and requirements to match needs of customers. Lead the sales process through delivery of
new automobile and follow up on a regular basis to ensure their satisfaction. Finance Manager duties include
preparation and execution of financial documentation for transfer of ownership of automobiles from dealership to
buyers including securing financing terms and contracts with banking institutions and Department of Motor Vehicles
for registration.

10-2000 to 7-2004 BBC Dodge – Seattle, WA

Sales Professional - Closer
Automotive sales and service providing customers with the selection and guidance through the buying process. Secured
certification status Chrysler Corporation in record time and was consistently the top sales associate for 2001, 2002 and
2003

1-1994 to 10-2000 Kett Engineering Corp. – Mesa, AZ

Durability Test Auto & Light Truck Technician
Contract employee to General Motors Desert Proving Ground in Mesa, Arizona. Work with development and design
engineers on current, future and concept model automobile and light trucks for durability, feasibility and retrofit. This
position consisted of all phases of automotive maintenance up to and including total disassemble and reassemble of car
or truck. Troubleshooting and repair of any and all auto systems.

9-1972 to 1-1994 United States Air Force – Proudly Served

43171C-1 Aircraft Maintenance Technician – Crew Chief
Aircraft Maintenance Technician - Fighter Aircraft Jet Engines 1 & 2. Aircraft Crew Chief performing duties in
peacetime and combat conditions. (Combat conditions include Republic of Vietnam and Desert Shield / Desert Storm).
During my career, attended training and education on different aircraft, supervisory and managerial courses. All
training and decoration certificates available upon request.