CDR Rollout

VISAKHAPATNAM CDR ROLLOUT
URL for accessing CRM

Start Internal Explorer URL: http://crm.sdc.bsnl.co.in/
URL for accessing CLARITY

Start Internal Explorer URL: http://clarity.sdc.bsnl.co.in/
URL for accessing PMS

Start Internal Explorer URL: http://pms.sdc.bsnl.co.in:7777/
URL for accessing CRM Reports

Start Internal Explorer URL: http://er.sdc.bsnl.co.in/
User name /pssword-------------------------------------CDRVSK/CDRVSK
CRM Documentation-----------------------------------------------------------------2
CLARITY Documentation-----------------------------------------------------------8
TRA Documentation----------------------------------------------------------------24
PMS Documentation----------------------------------------------------------------34
-1-
NPC MANUAL ORDER

Login
1)
2)
3)
4)
with user-id & password

Go to customer Accounts (Screen tab)
Click on Customer Account List ( Link)
Click on NEW
Enter Account Name and Account Type,
Give CTRL+S to save. Note down customer ID
5) Drill down on Account Name link
6) Click on Addresses ( view Tab)
7) Give 2 addresses
Installation address (Give details like House no.,village , city/mandal ,
state , district , main locality , sub locality)
To save the details give CTRL+S
Click on OK
Billing address: If billing address and Installation address are same then
click on menu , copy record and change the record as billing record
other wise add billing address like installation address.
8) Click on contacts ( view tab)
9) Click on NEW
Enter details like title, surname, name, preferred communication ,
contact no.)
10)
Click on Billing Accounts (View tab)
11)
Click on NEW
Enter the details:
Contact last name , Billing a/c type(Ex. Individual) , billing a/c subtype ,
billing address , frequency, billing period , bill type , preferred payment
mode , bill media , preferred language, prepaid type
To save the above record CTRL+S
Click on CREATE ACCOUNT. (to activate billing a/c )
Now billing a/c is created
12)
Click on Orders ( view tab)
13)
Click on NEW
Enter details like Billing account , service line, service, service type ,
service subtype, service category, connection type, documents to be
collected, installation address, usage code
CLICK ON
order no.
Select Broadband required Y / N
Click on Line Items
Click on NEW
Now enter details like Nominee name, Nominee relation , product
Click on customize
14)
Select plan, facilities calling level, accessories , deposit
schemen(at training centre select zero deposit)
15)
Click on DONE
16)
Click on AVAILABLE NUMBERS
17)
Select a phone no. (service id)
18)
Click on RESERVE NUMBER
19)
Click on ACCESSORY CHECK
20 ) Click on VALIDATE
21) Click on DEMAN D NOTE
22) Click on submit order
23) Click Milestones (view tab) and verify the
completion of various stages of the order.
-2-
NPC WITH BROADBAND

1. UPTO VALIDATE THE PROCEDURE IS SAME AS MANUAL ORDER
2. CLICK ON 'FOLLOW ON BB ORDER'
2. SELECT 'BROADBAND' OPTION (PREPAID / POSTPAID)
3. CLICK ON CUSTOMIZE
4. SELECT BB PLAN
5. SELECT MODEM TYPE
6. SELECT DEPOSIT
7. SELECT INSTALLATION
8. CLICK ON DONE
9. TYPE USER ID
10. THEN COME DOWN AND CLICK ON THE (+) MARK OF THE
BROADBAND
11. SELECT PRODUCT AS BROADBAND
12. THEN CLICK CREATE EMAIL
13. GIVE ONE UNIQUE EMAIL ID
14. USE CTRL+S TO SAVE
15. CLICK ON USERID CREATION BUTTON
16. CLICK ON DEMANDNOTE
17. CLICK ON LANDLINE ORDER BUTTON
18. CLICK ON ORDER NUMBER
19. CLICK ON 'SUBMIT ORDER'
20. CLICK ON 'CHILD ORDER'
21. CLICK ON 'SUBMIT ORDER'
PROVISIONING OF BROAD BAND FOR WORKING LINES

Steps to follow:
1)
2)
3)
4)
5)
6)
7)
8)
9)
Login with CSR user-id and Password.

Drill down on Services ( Screen tab)
type the Service-id & click on go
drill down on Account name and navigate to account summary view.
dropdown on order sub type field and select broadband provision
click on modify ( button) ( an order will be generated )
click on cutomize ( for broadband line item)
click on broadband and click on cutomize symbol
click on one of the bb plans ( committed, home, combo plans)
( what ever be the plan for Landline that will be modified
automatically if we select combo plans)
10) click on modem types
11) select one of the modems and click on cutmomize icon
12) select modem-acquisition type from the list
13) select modem-installation-required ( Y or N)
14) click on done.
15) Again click on customize and click on customize icon
16) click on deposit scheme and select one of the schemes
17) click on Rental scheme and select one of the schemes
18) click on Installation Scheme and select one of the Schemes
19) Click on done.
20) Type the user-id for BB in the order detailed view.
21) Click on the + symbol at Line ( tree) & click on expand symbol
22) Select the broad band product
-3-
23) click on create new mail button in Broadband e-mail list

24) type the mail-id ( simple name)( create the no. of emails as per the
plane selected . For 500 plan only one email will be allowed
including primary)
25) Click on User-id creation
26) Click on demand note
28) Refresh the order ( alt + enter) the status will be changed to
in progress
29) Click on Broadband Milestones view tab and check the status of
the order and different stages.
VOLUNTARY CLOSURE
Steps to follow:
1) Click on Services (Screen Tab)
2) Query with Service-id
3) Drill down account name
4) Drop down order sub type
5) Select disconnect
6) Click on disconnect ( view tab)
7) Login to CSR retention user id ( csrrtn, csrrtn)
8) Select the related activity based on the order number
9) Click on approve
10) Login to CSRHYD ( csrhyd, csrhyd)
11) click on the activity
12) click on close
13) click on submit ( view tab)
Change of Indicator
Steps to follow:
1) Click on Services & click on query
2) Type service-id
3) Click on Account name
4) Drop down order sub type
5) Select change indicator
6) Click on Modify ( view tabs)
7) Click on line items
8) Click on customize
9) Click one done
10)Click on available nos
11)Select one no and click on ok
12)Click on reserve no
13)Click on accessory check
14)Click on validate
15)Click on demand note
16)Click on submit order
Shift without change of indicator

1) Click on Services on Screen tabs
2) Query on Service-id
-4-
3) Type the Service-id & go

4) Click on addresses view tab
5) Click on new & enter the address
6) Click on Account summary
7) Drop down the order sub type in view record
8) Select shift without change of number
9) Click on shift
10) Click on more info view tab
11) Drop down nature of shift and select immediate shift
12) Click on Line items
13) customize
14) click on done
15) click on installation address icon and click on ok
16) Click on Accessory check
17) click on validate
18) click on submit order
19) Check the status : in progress
20) click on milestones
21) check the status at various stages.
Shift with change of indicator

Steps to follow:
1)
2)
3)
4)
5)
6)
7)
8)
9)
Click on Services (Screen tab)

Click of query
Type Service-id ( Tel. No) & click on go
Click on account name
Click on addresses & type new address
Click on Account Summary
Drop down order sub-type and select shift with tel. No.
Click on shift
Click on more info drop down nature of shift and select
Immediate
9) Click on line items
10) Click on installation icon and select new address & ok
11) Click on customize & done
12) Click on available numbers, reserve number,Accessory check,
Validate & finally submit order.
13) Click on parent on the view tabs and check the status is discon.
(parent is the old number which should be disconnected)
14) Click on the child on the view tabs and check the status is comp ( Child is
the new number)
15) Click on services, service-id, a/c summary and check the order status.
Change the Billing Address

1) Click on service request (screen tab)
2) Click on SR list
Query for Service-id
Drop down request type and select billing related
Drop down change type and select billing update
Drop down change sub type and select billing update
Down right update the new billing address
Click on submit
-5-
Change of Bill Frequency

1)
2)
3)
Click on service request (screen tab)

Click on SR list
Click on new
Type the service-id
Drop down Request type and select as billing related
Drop down Change type and select bill frequency update
Drop down Change sub type and select monthly/bi/quarterly
Down right update the frequency & bill period
Click on submit
A request will be generated and passed onto AO(TR).
To see the status
On top left select the all zonal requests and verify.
REFINANCE
1)
2)
3)
4)
5)
6)
Click on Services Screen Tab

Query with Service-id
Drill down billing Account no. for billing account applet.
drill down on billing account no. for detailed view
click on refinance view tab
Fill the following fields in the applet
No. of Instalments:
PMS amount
:
PMS receipt no. :
7) Update the amounts in the instalments

8) Submit.( The request id gets routed to AO(TR) and will be available in
the My Alerts in AO(TR) Home.
9) Login to AO(TR) with same password.
10) Drill down the Request-id in My Alerts of AO(TR) Home
11) click on approve after entering the comments.
Note: AO(TR) can change the no. of instalments and instalment amount.
12) Check the status of the request through customer Account summary
view.
TROUBLE TICKETING ( COMPLAINTS)

1)
2)
3)
4)
5)
6)
7)
8)
9)
CLICK ON TROUBLE TICKET ( SCREEN TAB)

CLICK ON COMPLAINTS
CLICK ON NEW ( VIEW TAB) ( NEW DOCKET WILL BE OPENED)
TYPE SERVICE ID & PRESS TAB
DROP DOWN COMPLAINT TYPE ( TECHNICAL, BILLING, OTHER)
DROP DOWN ON COMPLAINT-SUB TYPE AND SELECT RELATED ITEM
TYPE SOME THING ON DISCRIPTION
SAVE ( CTRL+S)
DRILL DOWN DOCKET NUMBER
CLICK ON SUBMIT ( VIEW TAB)( Observe the sub status as assigned to
ITO AND NOTE
THE DOCKET NUMBER)
AUTO ORDER FOR NPC

1) Click on contacts
2) Click on contacts list
3) Click on NEW
-6-
4) Enter the fields

5) Click on Name for ( detailed list view)
6) Click on addresses
7) Click on NEW
8) Enter 2 addresses ( installation, billing)
9) Click on House/Door no. Icon
10) Click on NEW
11) Enter the details
12) click on save & click on Ok
13) click on Installation , click on Manu and copy record
for Billing and Billing correspondence addresses
14) click Save ( ctrl + S)
15) click on Auto Order
16) Click on Billing Account( new billing a/c record will be
created)
17) Drop down on Billing Account Status
18) Select one name
19) Drop down on Billing frequency and select bill period
20) Drop down on billing type and select one item
21) Drop down bill period and select
22) Drop down on Rural/Urban and select rural& save
23) Click Line items (view tab)
24) Create NEW line items.
25) Click CUSTOMize (product configuration screen)
26) Select plan, facilities calling level, etc.
27) Click DONE
28) Click ON AVAILABLE NUMBERS
29) Select a phone no. (service id)
30) Click on RESERVE NUMBER
31) Click on ACCESSORY CHECK
32) Click on VALIDATE
33) Click on DEMAN D NOTE
34) UNDER DEMAND NOTE (VIEW TAB) click MAKE
PAYMENT
36) Click Milestones (view tab)
37) Copy service id
38) Go to Services & check.
CDR_CLARITY
CONTENTS:
S.NO
CONTENT
PAGE NO.
SHORTCUT KEYS & INBOX PATH
ORDER TYPE ORDER SUB TYPE SERVICE TYPE
DP, PILLAR, MDF, SWITCH NAMING CONVERSIONS
WORKGROUP NAMING CONVENSIONS
CHANGE LOGIN PROCEDURE
-7-
NPC/RECONNECTION
BROADBAND PROVISION
DISCONNECTION or CLOSURE - LANDLINE
ACCESSORY CHANGE
10
FACILITY CHANGE
10
11
FAULT - LANDLINE (FRS)
10
12
FAULT - BROADBAND
11
13
INVENTORY VIEW MODE
12
14
INVENTORY ADD DP,PILLAR,MDF
13
15
INVENTORY DESIGNING DP,PILLAR,MDF
13
16
GENERATE NUMBER
14
17
NUMBER MANAGEMENT SEARCH
14
18
CHANGING WORKGROUP
14
19
ADD NEW EMPLOYEE
15
20
MSO
15
-8-
SHORTCUT KEYS
REFRESH - F8
SAVE - F10
LOV - F9
INSERT F6
DELETE SHIFT + F6
QUERY - F 7 & F 8
Note:
All your Tasks will come to your Inbox.
Path to Inbox:
Click Provisioning Screen -> Inbox -> Work Orders/Tasks -> Provide
Date and To Date -> Click SET button.
Workgroup, From
Here you can view all your task belongs to that workgroup you selected.
Double click on Service order of INPROGRESS status task to proceed your work!
If you double click on Service order of other than inprogress status task, then you can
view details in READ mode.
SCENARIOS
NPC (LL)
VOLUNTARY CLOSURE
(LL)
ACCESSORY CHANGE
(LL)
FACILITY CHANGE (LL)
BB PROVISION
BB DISCONNECTION
LL FAULT
ORDER TYPE
CREATE
ORDER SUB TYPE

PROVISION
SERVICE TYPE
LANDLINE
DELETE
DISCONNECT
LANDLINE
MODIFY
ACCESSORY
LANDLINE
MODIFY
MODIFY
MODIFY
FAULT
LANDLINE
LANDLINE
LANDLINE
LANDLINE_FLT
BB FAULT
FAULT
SHIFT IMMEDIATE
CREATE &
DELETE
SHIFT WITH CRD
CREATE &
DELETE
SHIFT WHEN FEASIBLE
CREATE &
DELETE
PCO
WLL
CREATE
CREATE
FACILITY
BB PROVISION
BB DISCONNECT
Ex: PHONE DEAD
Ex: BB ADSL
MODEM LINK
FAILURE
SHIFT IMMEDIATE
WITH or W/O NUM
CHANGE
SHIFT WITH CRD
WITH or W/O NUM
CHANGE
SHIFT WITH CRD
WITH or W/O NUM
CHANGE
PROVISION
PROVISION
ISDN
CREATE
PROVISION
CENTREX
CREATE
PROVISION
-9-
LANDLINE_FLT
LANDLINE
LANDLINE
LANDLINE
PCO
WLL_FIXED
ISDN_PRI or
ISDN_BRI
LANDLINE
DP, PILLAR, MDF, SWITCH NAMING CONVERSIONS

TYPE
DP
PILLAR
MDF
SWITCH
CONVERSION
SSSEEEPPPPDDDDD
SSSEEEPPPP
SSSEEEM01
SSSEEEO01(OCB)
SSSEEEE01(EWSD)
SSSEEEC01(CDOT)
EXAMPLE
MDUTKM0X1100002
MDUTKM0X11
MDUTKMM01
MDUTKMO01
MDUTKME01
MDUTKMC01
TOTAL_DIGITS
15
10
9
9
9
9
WORKGROUP (WG) NAMING CONVERSIONS

WG_TYPE
OUTDOOR WG
INDOOR WG
MDF WG
LINEMAN WG
JTO WG
INITIAL TESTING WG
FINAL TESTING WG
NIB WG
EXCHANGE WG
CONVERSION
SSSEEE_OD
SSSEEEX01_ID
SSSEEE_MD
SSSEEEPJJJJJ01_OD
SSSEEEJJJJJ_OD
SSSEEE_IT
SSSEEE_FT
SSSEEE_NIB
SSSEEE_SO
Note:
SSS SSA CODE (3 DIGITS)
EEE EXCHANGE CODE (3 DIGITS)
PPPP PILLAR CODE (4 DIGITS)
DDDDD DP CODE (5 DIGITS)
M MDF
JJJJJ JTO CODE (5 DIGITS)
CHANGE LOGIN
COPY WORKGROUP FROM SERVICE ORDER SCREEN
CLICK CONTACTS SCREEN
QUERY THE WORK GROUP
COPY HRMS NO. OF JTO
CLOSE ALL THE SCREENS
CLICK APPLICATION SCREEN
CLICK ACCESS RIGHTS
CLICK CHANGE LOGIN
ENTER USER ID & PASS WORD AS HRMS NO. OF JTO
CLICK LOGIN BUTTON
- 10 -
EXAMPLE
MDUTKM_OD
MDUTKMO01_ID
MDUTKM_MD
MDUTKMP2311C01_OD
MDUTKM2311C_OD
MDUTKM_IT
MDUTKM_FT
MDUTKM_NIB
MDUTKM_SO
I) NPC/RECONNECTION
ORDER TYPE: CREATE
ORDER SUB TYPE: PROVISION (NPC)
SHIFT ..(RECONNECTION)
SERVICE TYPE: LANDLINE
TASKS:
1) IDENTIFY LINEMAN
2) OUTDOOR
3) MDF
4) INDOOR
5) FINAL TESTING
PROCEDURE:
1) IDENTIFY LINEMAN:
CLICK ON STATUS (INPROGRESS)
CLICK NAVIGATOR BUTTON
DOUBLE CLICK ON SELECT LINEMAN
SELECT LINEMAN
CLICK OK BUTTON
CLICK LOV & CHANGE STATUS TO COMPLETED
SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)
- 11 -
2) OUTDOOR
CLICK VIEW WO BUTTON
CLICK NAVIGATOR BUTTON
DOUBLE CLICK ON CIRCUIT EDIT SCREEN
DESIGN CIRCUIT
10 -- JUMPER - DP
20 -- JUMPER PILLAR (Both IN & OUT)
30 JUMPER - MDF
40 PHYSICAL SWITCH
SAVE & CLOSE SCREEN
CLICK ON STATUS (WO SCREEN)
CLICK LOV & CHANGE STATUS TO CLOSED
SAVE & CLOSE SCREEN (WO SCREEN)
REFRESH SCREEN (SERVICE ORDER SCREEN)
3) MDF
CLICK ATTRIBUTES TAB
PROVIDE MD_IS_LINE_OK Y OR N
4) INDOOR & 5) FINAL TESTING
CLICK LOV BUTTON
CHANGE STATUS TO COMPLETED
- 12 -
II) BROADBAND PROVISION

ORDER TYPE: MODIFY
ORDER SUB TYPE: BROADBAND PROVISION
TASKS:
1) BB_MDF
2) BB_OUT DOOR
PROCEDURE:
1) BB_MDF
PROVIDE BB_NETWORK_TYPE P2.2 or P3
PROVIDE BB_BRAS/BNG_IP
PROVIDE BB_DSLAM_IP
PROVIDE BB_INNER_VLAN (Range between 128-1087)
PROVIDE BB_OUTER_VLAN (Range between 100-4096)
A) FOR P2.2 NETWORK:
TASKS:
1. BB_MDF
2. BB_FEASIBILITY
3. BB_P2.2 ACTIVATION
4. BB_OUTDOOR
5.
PROCEDURE:
2. BB_FEASIBILITY
PROVIDE BB_FEASIBILITY Y OR N
- 13 -

3. BB_P2.2 ACTIVATION
4. BB_OUTDOOR
CLICK COSTED ITEMS TAB
PROVIDED MODEM ESN NO.
B) FOR P3 NETWORK
TASKS:
1. BB_MDF
2. BB_OUTDOOR
3. BB_NIB_DONE
PROCEDURE:
2. BB_OUTDOOR
PROVIDE BB_FEASIBILITY Y or N
PROVIDE BB_MOTIVE/NONMOTIVE_MODEM
- 14 -
PROVIDE MODEM ESN NO.

3. BB_NIB DONE
IT IS A SYSTEM TASK, IT GETS COMPLETED AUTOMATICALLY.
III) DISCONNECTION or CLOSURE - LANDLINE
ORDER TYPE: DELETE
ORDER SUB TYPE: DISCONNECT
TASKS:
1)
2)
3)
4)
INDOOR
MDF
OUTDOOR
FINAL TESTING
PROCEDURE:
1. INDOOR
CLICK LOV, CHANGE STATUS TO COMPLETED
2. MDF
- 15 -
3. OUTDOOR
PROVIDE OD_ACC_COLLECTION_STATUS
PROVIDE OD_ACCESSORY_FEEDBACK
4. FINAL TESTING
IV) ACCESSORY CHANGE
ORDER TYPE: MODIFY
ORDER SUB TYPE: ACCESSORY
TASK: OUTDOOR
PROCEDURE:
OUTDOOR
DELETE EXISTING ACCESSORY IF REQUIRED
ENTER ESN NO. FOR NEW ACCESSORY
- 16 -
V) FACILITY CHANGE
ORDER TYPE: MODIFY
ORDER SUB TYPE: FACILITY
TASK: INDOOR
PROCEDURE:
INDOOR
CLICK FEATURES TAB
CHECK & PROVIDE FACILITY
VI) FAULT - LANDLINE (FRS)
ORDER TYPE: FAULT
ORDER SUB TYPE: PHONE DEAD (Example)
SERVICE TYPE: LANDLINE_FLT
TASKS:
1. TESTING
2. FINAL TESTING
PROCEDURE:
1. TESTING
CLICK TEST RESULTS BUTTON
ENTER THE MEASURED VALUES
SAVE & CLOSE SCREEN (TEST RESULTS SCREEN)
Note: If the Measured Values are varies from predefined range, the required Tasks will insert.
2. FINAL TESTING
CLICK LOV
- 17 -

* OUTDOOR
PROVIDE TT_FAULT_CLEARANCE_CODE
VII) FAULT-BROADBAND
ORDER TYPE: FAULT
ORDER SUB TYPE: BB ADSL MODEM LINK FAILURE (Example)
SERVICE TYPE: LANDLINE_FLT
TASKS:
1. TESTING
2. BB_MDF
3. FINAL TESTING.
PROCEDURE:
1. TESTING
CLICK TEST RESULTS BUTTON
ENTER THE MEASURED VALUES
SAVE & CLOSE SCREEN (TEST RESULTS SCREEN)
Note:If the Measured Values are varies from predefined range, the required Tasks will insert.
OUTDOOR:
- 18 -

2. BB_MDF:
CLICK ON STATUS (IN PROGRESS)
PROVIDE TT_BB_FAULT_CODE
3. FINAL TESTING:
CLICK LOV
VIII) INVENTORY
A) VIEW MODE:
CLICK INVENTORY SCREEN
CLICK AREA
TAKE HIERARCHY AS BSNL_HIERARCHY
DOUBLE CLICK ON ZONE (Ex: S)
DOUBLE CLICK ON CIRCLE (EX: TN)
DOUBLE CLICK ON SSA (EX: MDU)
HERE YOU CAN VIEW ALL THE EXCHANGE BELONGS TO PARTICULAR SSA.
CLICK ON EXCHANGE CODE (EX: MDUTKM)
AT THE LOCATION DETAILS YOU CAN VIEW ALL THE DP, PILLAR, MDF DETAILS TO
THAT PARTICULAR EXCHANGE
- 19 -
AT THE WG DETAILS YOU CAN VIEW ALL THE WORKGROUPS FOR ALL THE SERVICE
TYPE TO THAT PARTICULAR EXCHANGE
DOUBLE CLICK ON EXCHANGE CODE (EX: MDUTKM)
HERE YOU CAN VIEW THE NE DETAILS TO THAT PARTICULAR EXCHANGE
B) ADD NEW DP,PILLAR,MDF
CLICK ON INVENTORY SCREEN
CLICK LOCATION/SITES
ENTER NEW DP CODE or PILLAR or MDF CODE IN NAME
ENTER DESCRIPTION
TAKE TYPE FROM LOV DP or PILLAR or MDF
TAKE AREA CODE FROM LOV WHERE YOU NEED TO ADD DP or PILLAR
SAVE THE CHANGES
Note:Please provide proper Naming Conversion. You can verify Naming Conversion
details at page no. 3.
c) DESIGNING DP,PILLAR,MDF
CLICK COMPONENTS
CLICK FRAMES
TAKE EXCH AREA FROM LOV TO WHICH DP or PILLAR or MDF YOU WANT TO
DESIGN
TAKE TYPE FROM LOV DP or PILLAR or MDF
CLICK INDEX
SET THE STATUS
SAVE THE CHANGES
*ENTER THE NAME, POSITION AND PRODUCT (LOV) AT FRAME UNITS
SAVE THE CHANGES
CLICK TOOL PALETTE AT FRAME CONTAINERS
CLICK MANAGE SERVICE TYPE DETAILS
PROVIDE SERVICE TYPE IN NAME FROM LOV, ENTER PRIORITY
SAVE & CLOSE SCREEN (SERVICE TYPE SCREEN)
CLICK BULK UPDATE SERVICE TYPE IN TOOL PALETTE
PROVIDE FRAME UNITS, START FRAME POSITION, END FRAME
POSITION, SERVICE TYPE, PRIORITY
CLICK UPDATE BUTTON & CLOSE SCREEN (BULK UPDATE SCREEN)
- 20 -
Note:
* NAME: DP Same as Exch Area
PILLAR A1, B1
MDF 00-02-01
IX) GENERATE NUMBERS
CLICK NUMBERS
CLICK VOICE NUMBERS
CLICK CREATE
ENTER START NUMBER & END NUMBER
PROVIDE NUMBER TYPE FROM LOV
PROVIDE SWITCH CODE FROM LOV
PROVIDE STD CODE FROM LOV
CLICK GENERATE NUMBER RANGE BUTTON
TO MAKE THAT NUMBER RANGE TO AVAILABLE STATUS, CLICK SET
AVAILABLE BUTTON
X) NUMBER MANAGEMENT SEARCH
(Searching the status of numbers in particular Switch code)
CLICK NUMBERS
CLICK VOICE NUMBERS
CLICK MANAGE
PROVIDE STATUS FROM LOV
PROVIDE SWITCH CODE FROM LOV
CLICK SEARCH BUTTON
Note: In Number Management Search you can able to search by giving any inputs to that
switch code.
XI) CHANGING WORKGROUP
COPY WORKGROUP TO WHOM YOU WANT TO ASSIGN
PASTE THAT WORKGROUP AT YOUR WORKGROUP
ENTER THE COMMENTS AT TEXT FIELD
SAVE THE CHANGES
- 21 -
XII) ADD NEW EMPLOYEE

CLICK CONTACTS
CLICK EMPLOYEES
ENTER ID, NAME, USER ID
PROVIDE EMPLOYEE DESIGNATION FROM LOV
PROVIDE WORKGROUP FROM LOV
PROVIDE WORKGROUP CLASS FROM LOV
ENTER SEQUENCE NO.
SAVE THE CHANGES
NOTE DOWN THE PASSWORD
CLOSE ALL THE SCREENS
CLICK APPLICATION SCREEN
CLICK ACCESS RIGHTS
CLICK CHANGE LOGIN
ENTER USERID, PASSWORD AND DATABASE
CLICK LOGIN BUTTON
ENTER OLD PASSWORD, NEW PASSWORD
CLICK OK BUTTON
XIII) MSO (MAJOR SERVICE OUTAGE)
CLICK BSNL CUSTOM MENU
CLICK MSO DETAILS
ENTER OPEN REMARKS
PROVIDE MSO EXCH, COMPONENT TYPE, LOCATION, COMP INDEX
SELECT CT BOXS
SAVE THE CHANGES
CLICK MSO IMPACT STATUS TAB
CLICK GET IMPACT
HERE YOU CAN VIEW THE TELEPHONE NUMBERS COMES UNDER THAT
COMPONENT
- 22 -
After resolving the MSO problem:

CLICK BSNL CUSTOM MENU
CLICK MSO DETAILS
QUERY THE MSO WITH MSO ID
ENTER CLOSE REMARKS
CHANGE MSO STATUS TO CLOSED
SAVE THE CHANGES
TO LOG ON TO MOCK TRA SERVER

- 23 -
TO Start :
Click on Billing Account Screen TAB.

Click on Billing Account Screen List --link
Select Billing account number from the list appeared or
Click on query and enter billing account number
Click on Billing account number on Yellow bar.
Adjustments
Four types of Adjustments can be made against invoices:
* Billing Adjustments
* Debit Adjustments
* Technical Adjustments
* Deposit Adjustments
Billing Adjustments
Click Billing Accounts screen. The Billing Accounts Home View appears.
Click Billing Accounts List link. The Billing Accounts List View appears.
Select a record. Click Billing Account Number. The Billing Accounts Detail View
appears.
Click Adjustments view tab. The Billing Accounts Adjustments View appears.
Enter the Invoice number, Service ID, Requested Amount and select Reason and
Type for which Billing Adjustment need to raised, Click on Submit button.
After Successful Submission, Status will change to Submitted and it will be
Assigned to concerned AOTR.
It can be reconciled from Assigned To field, to which AOTR the corresponding request
is assigned
On home page Alerts; AOTR can see all the alerts pending for his pproval.
Drill down on the Alerts number, will take you to Billing Account Screen
AOTR can Approve/Reject/Dispute/Reassign based on the request.
Enter the value for Approved Amount and Click on button Approve. Approval
Date is auto-populated. The Status field is updated with the value Approved.
Click Reject. Enter the Rejected Comments in the Approved/Rejected Comments
field. The Status field is updated with the value Rejected.
Click Reassign. List of AOTRs will be shown so that the request can be
reassigned to the concerned AOTR.
Click Dispute. Enter the Dispute comments and amount. The Status filed is
updated with the value Disputed.
Technical Adjustments
Rebate will be given to the customer, if BSNL service is down for more than
Prescribed number of days.
- 24 -
If Trouble ticket is in Open status for more than prescribed period then
Technical Adjustment record will be auto created after FTO (Final Testing
Officer) closing the Trouble ticket.
Technical Adjustment will be Assigned to DE for Approval. DE selects the
Trouble Ticket Screen and Navigate to Adjustments.
DE has to Approve the Adjustment by providing number of Proposed days for
which Adjustment need to be given.
On click of Approve Button by DE , the Technical Adjustment status will be
Assigned to AOTR.
AOTR has to provide number of Adjustment days and On click of Approve
Button, status will change to Approved
Debit Adjustments
Debit Adjustments is used to raise a request if there are discrepancies related to

Customer Billing Accounts.
Debit Adjustment amount is the amount that has to be given by Customer to
BSNL.
In order to raise a new Debit Adjustment, goto Debit adjustments screen and click
on New button.
Enter the Service ID, Requested Amount and Select Service Debit Type.
Click on Submit Button. It will be assigned to Concerned AOTR.
AOTR can Approve or Reject the request. AOTR enters the Approval Amount
and will click on Approve button.
Deposit Adjustments
The Billing Accounts Offline Deposits View provides an option to the customer
to capture the request for Offline deposit entries.
Offline deposits are required to mitigate the Migration related issues. In other
words, If any deposits are missed while migrating data from Dotsoft to CDR then
Deposit Adjustment can be raised by concerned AOTR.
AOTR who is attached to Service number range can only raise the request for
offline deposits.
AOTR can raise the request if the billing account status is Active or Account
Settlement
Deposit adjustments can be seen under adjustments tab in Billing accounts screen.
To raise a new Deposit Adjustments, goto Deposit Adjustments and Click on New
button.
Enter the Service Id, Requested Amount and select Deposit type and Action code
as per requirement.
Click on Submit button. Status will change from Pending to Submitted after
Successful submission.
Approve and Reject buttons will be enabled.
AOTR will enter Approved Amount and click on Approve in case of
Approval .AOTR need to enter the comments and click on Reject in case of
Rejection .
To VIEW PAYMENTS
- 25 -
Payments View will be in Query Mode

In this View User can View the payments made in PMS for a particular Billing
Account
In Services view User can View all the services Present for a Particular
billing Account
Refund request
The refund request is initiated from CRM and sent to billing after AOTR (number range
based) approval. The refund is the process of returning customer deposits or payments.
The different types refunds handled in the CDR system are
Account settlement Refund

BB Deposit (Plan/Modem) Refund
BB Order Cancellation Refund
Facility Disconnection Refund
Order Cancellation Refund
Override Deposit Refund
BB Plan Deposit Refund
BB Modem Deposit Refund
Excess Payment Refund
Service disconnection refund
Refund Request Types refund will be automatically raised for
Account Settlement Refund

Account Settlement Refund is in turn of 2 types
Write Off
Refund Request
Write Off
In this customer has to pay to BSNL i.e. It goes to AOPURSUIT for Approval.
Refund Request
In this BSNL refunds money to the customer. First it goes to AOTR for
approval and then to AOCASH for closing the Request.
Types of Refund Request:
Upfront
Next Bill
Upfront:
- 26 -
CSR changes the request type as upfront. Then it goes to AOTR and the status changes to
Submitted. After approval from AOTR it goes to AOCASH for final approval.
Next Bill:
In this the amount is adjusted in next bill. Initially this request is pending with AOTR.
After approval from AOTR it is in approved status.
The Refund Process can be broadly classified into following steps:
Creating Refund Request.
Select Refund type.
Refund Request creation reasons.
Enter the mandatory values
Saving Refund Request.
Alert goes to AOTR.
AOTR work list.
Open Refund Request.
Approve or Reject Request.
AOCASH work list.
Entering the Cheque Details.
To navigate to the Refund Request creation screen:

Go to Home Page
Select Billing Account Screen
Select required Billing Account
Select Refund Tab below
Click New Button
In the Refund request screen enter the Refund type, Refund reason
code, Service Id and Request Amount.
Two Refund Request types are available. Selecting Refund type as Upfront, it
will go to AOTR and then to AOCASH and Activity will be created for
AOCASH. If we select Next Bill, it will go to AOTR and refund amount will be
deducted in next bill.
Select a Refund Reason Code, as they are of many types as shown in Screen shot.
Hear disconnection refund is selected.
Enter the mandatory values .Click on Submit button.
Once Clicking on the submit button, The request will assign to concerned AOTR.
AOTR need to be approve or reject the request.
Once logging with AOTR Credentials, the Refund request can be
seen in AOTRs Homepage with Alert Number, Service Id, Message
body, Priority and Keyword.
By clicking on My Alerts AOTR can see the Alerts in different Screen.
Drill down on the particular alert number and AOTR navigates Billing
Account Refund View
For Approving the Request, enter corresponding amount in the field
APPROVED AMOUNT' and enter the comments.
- 27 -
Note: The refund request will gets assigned to AOCASH in case refund type is
UPFRONT. And Activity will be created for AOCASH.
If the activity is pending with AOCASH, Login with AOCASH
Credentials and the Refund request can be seen in AOCASHs Home

Page in My Activities
Drill down on the particular Activity Number and enter the Bank name,
Cheque Number, Cheque Date and click on Close Refund Button.
Reasons for Refund
Account settlement Refund
CRM would generate list of billing accounts, for which all services disconnected
BB Deposit (Plan/Modem) Refund
User can raise this type of refund when BB Modem /Plan security deposit is to be
given back.
This refund will be automatically raised when BB Provision order has been cancelled
for which payment has been done
Facility Disconnection Refund
User can raise this type of refund when facility like ISD is disconnected
This refund will be automatically raised when landline order has been cancelled
for which payment has been done
User can also raise this type of refund when landline order is cancelled and
automatically created refund is rejected
This refund will be automatically raised when demand note amount is overridden
by AOTR in case of modify order
Amount and refund type are pre populated.
User can raise this type of refund when one of the service under the billing
account is disconnected
BB Plan Deposit Refund
User can raise this type of refund when there change in plan.
BB Modem Deposit Refund
User can raise this type of refund when BB Modem security deposit is to be given
back.
Excess Payment Refund
- 28 -
The excess payment refund is raised when the customer makes

an excess
payment against the billing account and wants that
payment to be refunded
immediately.
This is the only refund type which can be raised even if the account settlement
process has been initiated. In this case, after the approval of Excess Payment
Refund, the billing account status will become active again.

User can raise this type of refund when one of the service under the billing
account is disconnected
UNBARRING
There are two possibilities for unbarring the service:
OG Bar due to misuse: If customer shows proper evidences. CSR creates unbar
record and AOTR approves so that unbar of the service is done.
OG Bar due to Non payment: If customer has paid amount in PMS then
automatically his service will be restored. But in case of application down or
failure ,CSR or AOTR need to raise unbar request manually, and AOTR will
approve the same to restore the customer connection.
In order to raise an Unbarring Request, goto Unbarring view tab in Billing

Account screen and click on New button.
Select Service ID from Pick Applet, Enter Comments and Click on Submit
Button.
After Successful Submission status will change from Pending to Submitted and it
will be assigned to Concerned AOTR.
AOTR can Approve or Reject the request.
AOTR enters the Approval Amount and will click on Approve button.
AOTR enters the Comments on click of Reject button
Payment Transfer
Payment Transfer can only be done from one Billing Account to other Billing
Account under the same Customer Account.
If one Billing account having excess amount then based on customer request the
excess amount can be transfer to other billing account.
CSR and AOTR can raise the request. No approval is required for payment
transfer.
Select the Billing Account from which Payment has to be Transferred
Go to Payment Transfer tab
Click on New Button
Transfer From field will be Auto Populated
Enter the amount that has to be transferred
Select the Billing Account to which Payment transfer has to be done in Transfer
To field
Click on Submit button
After Successful submission Status will change from Pending to Submitted.
- 29 -
Deposits
Deposits View displays the deposit details against the billing account with respect to the
order details. It will be loaded frequently through batch processes.
Deposit Transfer
Deposit Transfer View will be in Query mode
Deposit Transfer can be done for two reasons : Billing Account Change, Shift
In case of Shift scenario (Rural to Urban or vice versa), when a new Billing Account is
created, the Deposit details associated with the old Billing Account is sent to the Billing
system in a batch process and the data sent to the Billing system is displayed in the CRM
system through Deposit Transfer view.
Refinance
Click on Billing Account Screen TAB.
Click on Billing Account Screen List --link
Select Billing account number from the list appeared or
Click on query and enter billing account number
Click on Billing account number on Yellow bar.
Click on Refinance
Click New. A blank record is created and is highlighted in yellow.
Note: Request #, Date (System Date and Time) is auto-populated. The Status field has the
value Pending. All the three fields are non-editable. PMS Amount and Installments
Number are editable fields with default value as 0 (zero).
Select the Invoice #. The Invoices associated with the corresponding Billing Account
appears. After selecting the Invoice #, the Request Amount field is updated with the
amount against the selected Invoice.
Select the Service Id (Ph#). The Service Id (Ph#) associated with the corresponding
Customer Account appears.
Enter the value for PMS Amount and the corresponding PMS Receipt Number.
Enter the number of installments, as per the customer request in the Installments Number
field.
Click Ctrl + S. The record is saved.
Enter the installment amounts in the Request Amount field.
Promise to PAY( EXTEND PAY BY DATE)
Note : Promise to Pay cannot be given for PT and VPT services
- 30 -
Promise to Pay view tab in Billing Account screen and click on New button.
Select Service ID from Pick Applet, Enter Comments and Click on Submit Button.
After successful Submission status will change from Pending to Submitted Status . It
will be assigned to Concerned AOTR.
AOTR can Approve or Reject the request.
Write Off
After service Permanent disconnection + 30 days, if the subscriber fails to pay the
outstanding amount, a write off record is created from billing for the respective
outstanding amount.
Write off is created as an activity for AO Pursuit. It is up to AO Pursuit to decide
to write off the amount after necessary actions or he can reassign to another AO
Pursuit.
AO Pursuit will navigate to the billing accounts write off view and AO Pursuit
would put some comments and click on Write Off button.
This would initiate real time call with Billing. Once the call is success in billing
the billing account status is made inactive and settlement date is updated.
Once the write off button is clicked, the amount will be sent to Accounting system
by Billing system as Bad Debt.
Outstanding Invoice Adjustment
Click Billing Accounts screen. The Billing Accounts Home View appears.
Click Billing Accounts List link. The Billing Accounts List View appears.
Select a record. Click Billing Account Number. The Billing Accounts Detail
View appears.
Click Outstanding Invoice Adjustments view tab. The Billing Accounts
Adjustments View appears
Prerequisites to proceed: Billing Account for which the Invoice Adjustment
request is being raised should exist in the system. The CSR/AOTR can directly
raise the request for Invoice Adjustments.
Click New. A blank record is created and is highlighted in yellow. Request
Number and Date (system date on which the adjustment was created) are autopopulated and are non-editable. The Status field value is Pending.
Click on the Pick Applet in Invoice field
Select Year of the Invoice on which Adjustment has to be made
Click on Go button
List of the Invoices of that corresponding year will be displayed. Select required
Invoice and Click OK
Click Submit button. An alert is sent to the corresponding SSA AOTR based on
the phone number range in the SSA.
Note: The AOTR can Approve or Reject the requested Billing Adjustments. With
Submit, Approve or Reject operation the Billing system is also updated with the
corresponding changes.
Click Approve button. Approval Date is auto-populated.
Enter the value for Approved Amount. The Status field is updated to Approved.
- 31 -
Non Payment Disconnection Request
For VIP customers the NP disconnection request will come for AOTR approval,
once AOTR approved that request than it will assign to CO.
AOTR can approve, resign or reassign the request.
VIP Dunning
AOTR can see the OGB requests in My OGB Request View and ICB/OGICB
requests in My OGICB/ICB Request View.
AOTR can Approve or Reject the activity, During approval or rejection the
collection initiated status will be changed to OGB/ICB/OGICB approved or
OGB/ICB/OGICB Rejected in both billing account and in active services for that
billing account
CRM will also send the list of dunning customers to PMS and Collection Initiated
Status in billing account is updated with OGB/ICB/OGICB Send .
Click Approve located in the upper half of the screen to approve the request.
During approval the collection initiated status will be changed to
OGB/ICB/OGICB approved in both billing account and in active services for that
billing account and the dunning request will disappear from My Dunning View.
Click Reject located in the upper half of the screen to reject the request. During
rejection the collection initiated status will be changed to OGB/ICB/OGICB
Rejected in both billing account and in active services for that billing account and
the dunning request will disappear from My Dunning View.
Collection History
Click on Billing Accounts>>billing accounts list>>billing account number
Go to view tabs collection history
To view LOCAL CDRs

Navigate to Billing Account Local Call CDRs view.
Click on query button.
Enter the telephone number, Invoice Number from the list and call type as Local,
From date ,To date .
Click go button to get the details from billing System.
To View Broadband billed usage.
Navigate to the Billing Account billed Broadband usage View.

Enter the telephone number and invoice no from the list .
Click on Go button to Get Details from Billing System.
Details will be displayed in below format.
Under IPDR Details : Transaction Date of IPDR with date and time, Total Down
Load In KB, Total Up load in KB, Total Units in KB, Total Chargeable Units in
KB, Total Down Load In KB
- 32 -
To view Broadband Unbilled Usage.

Navigates to the Billing Account Unbilled Broadband usage view
Enter the telephone number from the list
Click go button to Get Details from Billing System.
Details will be display in below format.
Under Summary Details: Total Download Volume (MB), Total Upload Volume (MB),
Total Volume (MB) , Chargeable Units (MB) Excluding Night Unlimited would be
displayed
Under IPDR Details : Transaction Date of IPDR with date and time, Total Down Load
In KB, Total Up load in KB, Total Units in KB, Total Chargeable Units in KB Total
Down Load In KB
- 33 -
PMS Counter Activity

1.1
To Take Payments made at BSNL Counters.............................................................................................
1.2
Reconcile running Payment Batch made at BSNL Counters....................................................................
1.3
To Cancel Payments of the Customers made at BSNL Counters.............................................................
1.4
To Close BSNL Counters..........................................................................................................................
1.5
To generate Daily List at BSNL Counters..................................................................................................
1.6
TR Reconciliation......................................................................................................................................
1.1 To Take Payments made at BSNL CountersTo login to PMS

application:
a. Select Start Internet Explorer In the browser, enter
http://pms.sdc.bsnl.co.in:7777/
b. Login using the following User Id and Password:
c.
User Id
B+hrmsnumber
Password
B+hrmsnumber
Role
Counter
Click and wait till the entire application is loaded into the browser.
2. To Take Payment :
a. Click on Counter Payments Single Payment tab on left menu bar.
b. Single Payment screen will open. Provide the required details in the
screen.Either of Account Number Phone Number and Invoice Number is
mandatory.
Payment
Against
Select among the values:
CDR
GSM
NIB 3.0
NIB 3.1
ES PANINDIA
ES ZONAL
Demand Note
It is Mandatory.
- 34 -
c.
AccountNumber
It represents the account number of the Customer.
Phone Number
It represents the phone number of the Customer.
Invoice Number
It represents the invoice number of the Customer.
Old Account
Number
It represents the source account number of the customer.
Demand Note
Id
It represents the Demand Note Id of the Customer,In Case of Payment

Against as Demand Note.
Click Get Details Button. Details such as Customer Name,Bill Date etc will be
automatically populated according to the Values entered.
d. Enter the Amount paid ,Currency Used and select Payment Mode:
Currency Used
Payment Mode
Select the currency in which the payments are being made by the
Customer.
Select the Payment Mode in which payment is being made by the
Customer. It consists of following options in case of INR currency:
Cash
Credit Card
Debit Card
Cheque
Demand Draft
EFT
And it consists of the following options in case of other currencies:
Cheque
Demand Draft
EFT
Instrument
Number
It represents the cheque/DD number of the Customer.
Instrument Date
It represents the date of instrument number of the Customer.
MICR Code
It represents the MICR number of instrument of the Customer.
Bank Name
It represent the bank Name of Instrument of the Customer.
Note: By Default the amount paid value will be same as Amount Due, Currency Name will
be INR and Payment Mode will be CASH.In Payment Mode Drop Down only those values will
be visible which have been configured for Currency Type Selected.
e. Click Make Payment Button. Receipt for this payment will appear as a pop up
window.
- 35 -
Reconcile running Payment Batch made at BSNL Counters

1. Login to PMS application:
2. To Reconcile the Running Batch:
a.
Click on Batch Reconciliation tab on left menu bar.
b. Batch Reconciliation screen will open. No. of the payments for each Currency
with total amount is displayed.
c.
Click on Post Batch Button to post the present running Batch.
d. A pop up window with success message for batch posting will appear.
To Cancel Payments of the Customers made at BSNL Counters.

2. To Cancel Payments:
a. Take Some Payments as Explained in Study 1.1 above.
b. Click now on Payment Cancellation Cancellation tab on left menu bar.
c.
Enter the Following Fields:

Account
Number
Account Number of Case

Study 1
Receipt
Number
Receipt Number of Case

Study 1
Note:One among the Account Number and Receipt Number is mandatory field.
d. Click GetDetails button.Details of that Payment is Displayed.
e. Select the payment which is to be cancelled. Select the reason for cancellation.
f.
Click on Submit Button. A pop up window with success message for Payment
Cancellation will appear.
g.
Now again reconcile the running batch as Explained in Study 1.2 above and try
cancelling payments again.
Note:Once the Running Batch is Reconciled the payments cannot be cancelled.It need to be
reversed.
- 36 -
To Close BSNL Counters

1.
Login to PMS application:
1. To Close the Counter:

a. Take Some Payments as Explained in Study 1.1 above.
b. Reconcile last running Batch as Explained in Study 1.2 above.
c.
Click on Counter Close tab on left menu bar.
d. Click Close Cash button.

e. Enter the denominations for the total Cash amount and Click Close Cash button.
f.
A pop up window with success message for Cash Close will appear.
g. Click Close Instrument button. Select the Currency and Click Close Instruments
button.
Note:Only those Currency will be displayed with which payment is taken.
h. . A pop up window with success message for Instrument Close will appear.
i.
Once cash and instruments are closed successfully a pop up message with
success message for Cash Close will appear.
To generate Daily List at BSNL Counters

2. To generate Daily List at BSNL Counters:
a. Take Some Payments as Explained in Study 1.1 above
b. Close the Counter as Explained in Study 1.4 above.
c.
Click on Generate Daily List tab on left menu bar.
d. Enter the date for which Daily List need to be generated.

Note:By Default the Date will be Present Date.
e. Enter the denominations for the total Cash amount and Click Close Cash button.
f.
Click Submit Button. Daily List will be generated for that payment Date.
TR Reconciliation
2. To Reconcile the Collections:
a.
Close some counters as explained in Study 1.4 above.
b. Click on TR Reconciliation tab on left menu bar.

c. TR Reconciliation screen will open.List of Collection Office Codes and User Ids
will be displayed.
d. Select the counters needed to be reconciled.
e. Click Reconcile Button.
f.
A pop up window with success message of reconciliation will appear.
- 37 -
- 38 -

CDR Rollout

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CDR Rollout

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VISAKHAPATNAM CDR ROLLOUT

URL for accessing CRM

URL for accessing CLARITY

URL for accessing PMS

URL for accessing CRM Reports

NPC MANUAL ORDER

with user-id & password

NPC WITH BROADBAND

PROVISIONING OF BROAD BAND FOR WORKING LINES

Login with CSR user-id and Password.

23) click on create new mail button in Broadband e-mail list

Shift without change of indicator

3) Type the Service-id & go

Shift with change of indicator

Click on Services (Screen tab)

Change the Billing Address

Change of Bill Frequency

Click on service request (screen tab)

Click on Services Screen Tab

7) Update the amounts in the instalments

TROUBLE TICKETING ( COMPLAINTS)

CLICK ON TROUBLE TICKET ( SCREEN TAB)

AUTO ORDER FOR NPC

4) Enter the fields

SHORTCUT KEYS & INBOX PATH

ORDER TYPE ORDER SUB TYPE SERVICE TYPE

DP, PILLAR, MDF, SWITCH NAMING CONVERSIONS

WORKGROUP NAMING CONVENSIONS

CHANGE LOGIN PROCEDURE

DISCONNECTION or CLOSURE - LANDLINE

FAULT - LANDLINE (FRS)

INVENTORY VIEW MODE

INVENTORY ADD DP,PILLAR,MDF

INVENTORY DESIGNING DP,PILLAR,MDF

NUMBER MANAGEMENT SEARCH

ADD NEW EMPLOYEE

ORDER SUB TYPE

SHIFT WITH CRD

SHIFT WHEN FEASIBLE

DP, PILLAR, MDF, SWITCH NAMING CONVERSIONS

WORKGROUP (WG) NAMING CONVERSIONS

II) BROADBAND PROVISION

CLICK LOV & CHANGE STATUS TO CLOSED

PROVIDE MODEM ESN NO.

SAVE & REFRESH SCREEN (SERVICE ORDER SCREEN)

CLICK ON STATUS (WO SCREEN)

XII) ADD NEW EMPLOYEE

After resolving the MSO problem:

TO LOG ON TO MOCK TRA SERVER

Click on Billing Account Screen TAB.

Debit Adjustments is used to raise a request if there are discrepancies related to

Payments View will be in Query Mode

Account settlement Refund

Refund Request Types refund will be automatically raised for

Account Settlement Refund

Account Settlement Refund is in turn of 2 types

To navigate to the Refund Request creation screen:

If the activity is pending with AOCASH, Login with AOCASH

Credentials and the Refund request can be seen in AOCASHs Home

The excess payment refund is raised when the customer makes

Service disconnection refund

In order to raise an Unbarring Request, goto Unbarring view tab in Billing