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Testimonial
"We have been able to make changes to the way we run our company thanks to implementing the
standard.
Charlotte Downs
Fastco Fasteners & Fixings Ltd
A QMS is a reflection of what your organisation does, how it is done and how it is managed. The
intent is that a QMS allows you to identify, measure, control and improve your core processes for
the benefit of your customers, delivering confidence in your ability to consistently meet their
expectations.
Of course, a QMS raison d'tre isnt to fulfil a tender requirement; when executed properly, it
helps organisations to streamline their processes, helping to reduce errors, resulting re-work and
the costs associated.
ISO 9001: the ready-made solution
Without buy-in and ongoing actions, as previously mentioned, policies and such like can go
unloved. Buying authorities are well aware of this, which is why the ISO 9001 standard is often
mentioned alongside questions regarding quality management.
What may look like an unusual acronym is the name of the worlds most established quality
management standard, providing a structure for creating a QMS. Created by the International
Standardization Organization, ISO 9001s roots can be traced back to WW2 and has been
continually revised since through worldwide input.
The standard is popular for three reasons - credibility, its generic nature (suitable for all
organisations) and the fact that it has been proven to improve quality when implemented.
Credibility is further enhanced when obtaining certification for the standard, where an
independent Certification Body assesses the organisation against the requirements of the
standard. As such, this takes away the burdensome task for buying authorities to check each and
every potential supplier.
Importantly, ISO 9001 takes away the head-scratching result of being expected to put in a QMS
without any guidance. ISO 9001 sets out defined requirements so any organisation can put
together a QMS that works. Working with a Certification Body also ensures nothing slips, whilst
giving your clients the added reassurance that you can give more than your word; youve been
checked by a third-party body.
Want to read more about ISO 9001? See our dedicated ISO 9001 Beginners Guide, for more
information on the standards benefits and the process of achieving certification.
==================
1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method