Professional Documents
Culture Documents
In this file, you can ref useful information about quality and performance management such as
quality and performance managementforms, tools for quality and performance management,
quality and performance managementstrategies If you need more assistant for quality and
performance management, please leave your comment at the end of file.
Other useful material for quality and performance management:
qualitymanagement123.com/23-free-ebooks-for-quality-management
qualitymanagement123.com/185-free-quality-management-forms
qualitymanagement123.com/free-98-ISO-9001-templates-and-forms
qualitymanagement123.com/top-84-quality-management-KPIs
qualitymanagement123.com/top-18-quality-management-job-descriptions
qualitymanagement123.com/86-quality-management-interview-questions-and-answers
WV QI Model
The Performance Center is currently working with all Offices within th Bureau for Public Health to identify QI
projects that may help to imiprove proceses and efficiences. Check back for more information.
The Performance Center has utilized the Public Health Foundation to offer Quality Improvement Symposiums
for the Bureau for Public Health and Local Health Departments. Initial trainings occurred in July and August of
2012 and will continue to build a culture of Quality Improvement in our Health Departments.
A Train the Trainer series was also offered in collaboration with the Public Health Foundation to assist in training
Quality Improvement Champions throughout the public health workforce in West Virginia.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method