Professional Documents
Culture Documents
Part 1
Measuring and
Understanding Your
Customers
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
1.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
2.
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3.
4.
5.
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Part 2
Measuring and
understanding your
financial performance
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
6.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
7.
Net profit
Income minus expenses the
bottom line, but certainly not
the only metric you need to
worry about!
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
8.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
9.
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10.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
11.
Return on investment
(ROI) The revenue
generated by investing
money into an aspect of a
companys operations, in
relation the cost of that
investment.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
12.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
Part 3
Measuring and
understanding your
internal processes
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
13.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
14.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
15.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
16.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
17.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
18.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
19.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
20.
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Part 4
Measuring and
understanding your
employees
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
21.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
22.
Employee engagement
level How does your employees
behaviour contribute to the
businesss overall goals?
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
23.
Absenteeism Bradford
factor How much is unauthorized
staff absence costing your
business?
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
24.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
25.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
Order Options:
Amazon US
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Barnes & Noble
Pearson
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.
About
This overview was put together by
Bernard Marr,
Founder and CEO of the Advanced Performance Institute.
Bernard Mar is a bestselling business author, keynote speaker, strategic
performance consultant, and analytics, KPI & Big Data guru. He helps
companies with their KPIs and trains teams to better develop and use KPIs.
Read Bernards blogs:
LinkedIn
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Advanced Performance Institute
2014 Bernard Marr, Advanced Performance Institute, BWMC Ltd. All rights reserved.