Professional Documents
Culture Documents
TITLE
THE EFFECTIVENESS OF PROMOTIONAL ACTIVITIES OF HYPERCITY
RETAIL INDUSTRY
Retail has played a major role world over in increasing productivity across a wide range of
consumer goods and services .The impact can be best seen in countries like U.S.A., U.K.,
Mexico, Thailand and more recently China. Economies of countries like Singapore, Malaysia,
Hong Kong, Sri Lanka and Dubai are also heavily assisted by the retail sector.
OBJECTIVES
PRIMARY OBJECTIVE:
SECONDARY OBJECTIVES:
To find out the satisfaction level of Hypercity membership Discovery Club Card?
SAMPLE SIZE
300 (Three hundred)
METHODOLOGY:
Information was collected form a sample size of 300 respondents, which included both
males and females.
Information obtained from the respondents was analyzed and interpreted.
Findings revealed by the tabulations were listed in a summarized form as
Recommended Actions
The sampling method used was Non-probability random sampling.
Sample population
Resident of Mumbai
Sample frame
Customers of HyperCITY
Data collected
iii
FINDINGS
Among various means of doing promotions like newspapers, leaflets and catalogues
are the better means which attracted customers.
Among many products offered, maximum sales happens is for the groceries section at
HyperCITY. This is because quality products are offered.
Many of the customers are not aware of offers given such as hyper Wednesday, Friday
blockbuster etc.
Many customers did purchases, but did not avail the benefit of membership (DCC)
card.
ASSUMPTIONS:
iv
CONCLUSION
The target segment of HyperCITY is niche class people mainly and they dont come for any
offers so HyperCITY doesnt need to do the advertisement very frequently. The customers
come for shopping because of the standard of the store, the quality of the products, hygiene
and the world class ambience which gives them a very comfortable atmosphere
RECOMMENDATIONS
Many of the customers are not aware of the Hyper weekly offers so try them to make
them aware
Many of the customers said that the customer associate doesnt respond very well so
train them thus they can help the customers.
Follow up of the HAM section is not very good. So try to give better after sales service
thus customer can come back again and again.
Many of the members of DCC are not getting the emails and sms from HyperCITY so
update the customer information while enrolling the customers
CONTENTS
Chap No.
Title
Page No.
Introduction
2.
Industry Profile
3.
4.
5.
6.
7.
8.
9.
10.
Growth trends
Government policies
Major players
Company and Product Profile
Literature Review
Objective and Scope of Study
Research Methodology
21
43
48
50
Research design
Sampling design
Data collection
76
99
101
103
105
107
LIST OF TABLES
Table No.
Title
vi
Page no.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
vii
6
8
11
17
53
78
80
82
84
88
94
96
Chart Title
Promotional activity seen by the customers
Sources of promotion
Frequency of shopping
Products usually purchased by customer
Products usually purchased by customer
Visual merchandising
Awareness about Hyper weekly offers
Discovery club card
Satisfaction level for discovery club card
Offers preferred by customers
Ratings
viii
Page No.
76
78
80
82
84
86
88
90
92
94
96
INTRODUCTION
DEFINITION:
Historically retailing has been viewed as the ale of the goods to the consumer through retail
shops. However, retailing today should be viewed as being rather broader.
Retailing is the sale of the goods and services to the ultimate consumer for personal, family or
household use. Thus retailing involves more than selling tangible products. The purchase of a
service such as a haircut or dry cleaning is also a retail transaction. Purchases for a business or
industrial use are not retail transactions.
FUNCTIONS OF RETAILING:
The retail outlet may provide some or all of the following services to its customers:
Convenient location.
Causing goods to move through the distribution system e.g from manufacturer to
wholesaler to retailer to consumer.
In is the only point in the value chain to provide a platform for promotions.
RATIONALE OF STUDY:
In todays economy and competitive business world retaining the customer base is critical to
the companys success. Customer retention and satisfaction drives profits. Its far less
expensive to cultivate the companys existing customer base and sell more service to them
than to seek new single transaction customer. Keeping one existing customer is five to seven
times more profitable than attaching new one. Good customer retention is vital to any
organization because a slight reduction in the customer defection rate has a disproportionally
positive effect on profitability. 5% increase in customer retention can result in profit increase
of at least 20% for more business company wants to retain the customers so that they become
loyal advocates for the companys brand.
The study makes an effort to ascertain the effectiveness of the promotional activities. It helps
to know that how does a customer influence by the promotional activities. The study helps to
understand why customers shop at a particular store. The retail store can rise up to the
expectations of the customers only by how do you make him feel difference than others.
Promotional activities makes a loyal relationship between the customers and the retail
organization. The subject has been taken for the research as it plays key role in the success of
retail store. As long as the store is able to being in touch with its customer, customers will
remain in the bracket of loyal customers. This study helps to understand the factors which
pulls customers to retail store.
SECTOR PROFILE
Headquarters
No. of outlets
($billions)
No. of countries
Operating in
1.
Wal-Mart
US
408.21
8900
15
2.
Carrefour
France
126.5
15500
34
3.
Tesco
UK
99.7
502
15
4.
Metro
Germany
92.02
2100
33
5.
Lidl
Germany
82.08
7200
20
6.
Kroger
US
76.7
3264
7.
Home Depot
US
71.5
2242
8.
Costco
US
71.4
573
9.
Target
US
65.357
1743
10.
Aldi
Germany
58
8210
18
witnessing exponential growth, with retail development taking place not only in major cities
and metros, but also in Tier-II and Tier-III cities.
RETAIL FORMATS:
Activity
In store
Catalogue
Media
Cable TV
Elements
Means of
Humans in
Paper
Broadcast
Computer
Mediation
Brick and
&Telephonic
&Telephonic
&Voice over
WWW
Telephone
Telephonic
Mortar
Internet
Customer
Environment
Face to Face Remote,
Remote,
Protocol
Remote,
Remote,
Interface
Sales
Print,
Voice only,
voice often
Voice Only
Service
Response
Recreate
electronic
Product
3-
Voice only
Photograph &
Social Aspect
Television
Computer
Telephonic
presentation
Dimensional
Text
image &
image,
product &
Displays
demonstration Photograph
Text
service
description
Mom-and-Pop stores:
Mom-and-pop stores: they are family owned business catering to small sections; they are
individually handled retail outlets and have a personal touch.
Malls:
The largest form of organized retailing today. Located mainly in metro cities, in proximity to
urban outskirts. Ranges from 60,000 sqft to 7,00,000sqft and above. They lend an ideal
shopping experience with an amalgamation of product, service and entertainment, all under a
common roof. Examples include Shoppers Stop, Piramyd, and Pantaloon.
Specialty Stores:
Chains such as the Bangalore based Kids Kemp, the Mumbai books retailer Crossword, RPG's
Music World and the Times Group's music chain Planet M, are focusing on specific market
segments and have established themselves strongly in their sectors.
Discount Stores:
As the name suggests, discount stores or factory outlets, offer discounts on the MRP through
selling in bulk reaching economies of scale or excess stock left over at the season. The product
category can range from a variety of perishable/ non-perishable goods.
Department Stores:
Large stores ranging from 20000-50000 sq. ft, catering to a variety of consumer needs. Further
classified into localized departments such as clothing, toys, home, groceries, etc.
Departmental Stores are expected to take over the apparel business from exclusive
brand showrooms. Among these, the biggest success is K Raheja's Shoppers Stop, which
started in Mumbai and now has more than seven large stores (over 30,000 sq. ft) across India
and even has its own in store brand for clothes called Stop.
Hyper marts/Supermarkets:
Large self-service outlets, catering to varied shopper needs are termed as Supermarkets. These
are located in or near residential high streets. These stores today contribute to 30% of all food
& grocery organized retail sales. Super Markets can further be classified in to mini
supermarkets typically 1,000 sqft to 2,000 sqft and large supermarkets ranging from of 3,500
sqft to 5,000 sq ft. having a strong focus on food & grocery and personal sales.
Convenience Stores:
These are relatively small stores 400-2,000 sq. feet located near residential areas. They stock a
limited range of high-turnover convenience products and are usually open for extended
periods during the day, seven days a week. Prices are slightly higher due to the convenience
premium
Category Killer:
small specialty stores that offer a variety of categories. They are known as category killers as
they focus on specific categories, such as electronics and sporting goods. This is also known
as Multi Brand Outlets or MBO's.
Description
Example
HyperCITY
STAR
BAZAAR
SHOPPERS
STOP
LIFESYLE
INORBIT
malls
Supermarket
MALL
INFINITY
PHOENIX
BIG BAZAAR
D MART
shops
to small sections
KIRANA
SHOPS
LALA SHOPS
Fashion-Big Bazaar, Pantaloons, Central, ALL, Brand Factory, Blue Sky, Top 10, Fashion
Station- Big Bazaar, Lee Cooper (JV), Ethnicity
Mall - Central
Food - Food Bazaar
Electronics - eZone, Electronic Bazaar, STAPLES (JV)
E-tailing - www.futurebazaar.com
Home Improvement - Home Town
K Raheja Group:
Established in 1956, over the decades, K. Raheja Corp has undergone a major transition from
a real estate developer to a well diversified corporate. Under the leadership of Mr. C L Raheja,
we have progressed rapidly and today, K. Raheja Corp. has grown into a multi-dimensional
organization in the fields of Real Estate, Retailing and Hospitality. The group has the
following formats in retail.
Mall - Inorbit
Book store - Crossword
Fashion - Shoppers Stop
Hypermarket - HyperCITY.
Tata Group:
Established in 1998 trend .one of the subsidiary of Tata group operates Westside,a lifestyle
retail chain and star India bazaar a hypermarket with a large assortment of product at the
lowest price .Tata has also formed a subsidiary named infinity retail hitch consist of Croma ,a
consumer electronics chain.
RPG group
:
The RPG Group one of India's largest industrial conglomerate headquartered in Mumbai,
India. It was founded by RP Goenka in 1979. Today the RPG Group is involved in diverse
sectors of business, including power generation, power transmission, information technology,
retail, and entertainment. It owns the following retail outlets:
Spencer's Retail
Food World
Music World
Reliance retail
Reliance Retail is the retail business wing of the Reliance business. Many brands like Reliance
Fresh, Reliance Footprint, Reliance Time Out, Reliance Digital, Reliance Wellness, Reliance
Trendz, Reliance Autozone, Reliance Super, Reliance Mart, Reliance I Store, Reliance Home
Kitchens, and Reliance Jewel come under the Reliance Retail brand.
LandMark:
The Landmark Group provides a value-driven product range for the entire family through a
diverse portfolio of core retail brands. This includes a host of home grown brands in addition
to international franchise offering. Their brands include:
Home Centre
Baby Shop
Shoe Mart
Splash
Max
Lifestyle
Home Dcor
The report is said to have been prepared after taking the consent and viewpoints of all
stakeholders into consideration.
The current regulations on retail allow 100 per cent FDI in wholesale cash-and-carry trading.
In single-brand retailing, 51 per cent FDI is allowed while no FDI is allowed in multi-brand
retailing. After DIPP's review, the report will be sent to the Cabinet Committee on Economic
Affairs for it to be converted into policy, say senior government officials.
The government is seeking an opportune time to reveal the changes so that it may not cause
any upheaval or resistance by the public, as it could potentially affect the livelihood and
employment of millions, the officials added. It is likely that the government of India may relax
the FDI norms in multi-brand retail during the announcement of the annual Budget for 20112012.
Commerce and Industry Minister Anand Sharma has said that a broad-based consensus in
policy formulation for further development of the sector was needed and that the ministry
itself wanted a 51 per cent FDI cap for the sector as was allowed in single-brand retail.
The Ministry of Consumer Affairs and Public Distribution has recommended a 49 per cent
FDI cap in multi-brand retail and the ministry of micro, small and medium enterprises 18 per
cent. The Ministry of Communications and IT , however, feels that liberalisation of FDI norms
will hit electronics manufacturers hard.
Time and again, international multi-brand retailer like Wal-Mart, Carrefour and Metro have
lobbied to open up India's retail sector for foreign direct investment with an eye on the
country's vast consumer market. Some of them have opened cash-and-carry stores across the
country
Franchise agreements
Most
widely
used
entry
route
by
multinational retailers
Fast food retailer Dominos entered India
through master franchise
root while Pizza Hut entered through regional
franchisee
Cash and Carry whole sale treading
mere availability of his product. Today, retailing is about so much more than mere
merchandising. Its about casting customers in a story, reflecting their desires and
aspirations, and forging long-lasting relationships. As the Indian consumer evolves they
expects more and more at each and every time when they steps into a store. Retail today has
changed from selling a product or a service to selling a hope, an aspiration and above all an
experience that a consumer would like to repeat.
For manufacturers and service providers the emerging opportunities in urban markets seem to
lie in capturing and delivering better value to the customers through retail. For instance, in
Chennai CavinKares LimeLite, Maricos Kaya Skin Clinic and Apollo Hospitals
Apollo Pharmacies are examples, to name a few, where manufacturers/service providers
combine their own manufactured products and services with those of others to generate value
hitherto unknown. The last mile connect seems to be increasingly lively and experiential. Also,
manufacturers and service providers face an exploding rural market yet only marginally
tapped due to difficulties in rural retailing. Only innovative concepts and models may survive
the test of time and investments. However, manufacturers and service providers will also
increasingly face a host of specialist retailers, who are characterized by use of modern
management techniques, backed with seemingly unlimited financial resources. Organized
retail appears inevitable
There is no denying the fact that most of the developed economies are very much relying on
their retail sector as a locomotive of growth.. The Retail Industry in India has come forth as
one of the most dynamic and fast paced industries with several players entering the market.
But all of them have not yet tasted success because of the heavy initial investments that are
required to break even with other companies and compete with them. The India Retail
Industry is gradually inching its way towards becoming the next boom indust
COMPANY
AND
PRODUCT
PROFILE
COMPANY ORIENTATION
HyperCITY is the part of K Raheja corp group and was incepted in
2005. It provides a truly international shopping experience where
customer can shop in comfort in a large, modern and exiting
OUR VISION
To be an integral part of customer live, by offering them a high
quality shopping experience through great products at ever better
prices.
WHAT WE ARE
Hypermarket model 1, 20,000 Sq. Ft. and above.
Lisuretainment
HyperCITY
HyperCITY Retail (India) Ltd. is part of the K. Raheja Corp. Group,
a leader in the Indian retail sector. K. Raheja Corp helped create retail
boom in India with Shopper's Stop, Inorbit Mall and Crossword apart
from their successes in realty and hospitality
HyperCITY has 10 stores, covering approx 8 lac sq. ft, operational
across
cities
facility,
telecom
K. RAHEJA GROUP
COVERAGE
HyperCITY Malad
Next to Inorbit Mall
Malad Link Road
Malad (West)
Mumbai 400 064
Ph: +91 - 22 - 40078418/ 19/ 20
HyperCITY - Vashi
GR Floor, Inorbit Mall
Plot No. 39/1, Sector - 30/A
Vashi
Navi Mumbai 400 703
Ph: +91 - 22 40501300
HyperCITY Thane
Ground Floor, Big Thane Shopping Centre
Ghodbunder Road,
Behind Kasarvadawali Police Station,
Thane
Ph: +91 - 22 25987777
HyperCITY Hyderabad
Inorbit Mall, Lower Ground Floor,
Opp. I-Labs, Hi-tech City,
Madhapur, Hyderabad
Andhra Pradesh
Ph: +91 - 040 44882031
HyperCITY - Amritsar
Alpha One Mall, Upper basement,
MBM Farms,
Sultan Wind Suburban,
Main G. T. Road, Amritsar - 143 001
Ph: +0183 - 661 5555
HyperCITY Jaipur
Triton The Mega Mall, Lower Ground Floor,
Nr. Jhotwara Pulia & Sikar Road Circle,
Jhotwara Road, Jaipur - 302 012
Rajasthan
Ph: +91 - 141 - 4094660/
HyperCITY Bhopal
DB CITY
Arera Hills
Bhopal 462011
Ph: 1800-209-7172
HyperCITY Ludhiana
Lower basement, MBD neopolis mall
Ferozpur road, adjacent to Rajguru nagar,
Ludiana - 141001
HyperCITY Bangalore 1
Embassy Paragon, Ground Floor,
Nr. Kundalahalli Gate,
ITPL Road, Near Brooke Field,
Bangalore - 560 037
Ph: +91 - 080 - 4364 3333
HyperCITY Bangalore 2
Lower ground floor
Royal meenakshi mall
Bannergatta road,
bengaluru
HyperCITY Pune
Ground floor
Kumar pacific mall,
Shankarsheth road,
Swargate,
pune
HyperCITY, MALAD
CATCHMENT AREA
Malad east & west
Goregaon east & west
Andheri east & west
Bangur nagar
HyperCITY gives a wide & huge space for shopping and provides
standardized, luxurious and international experience of shopping.
HyperCITY provides hygienic and quality products to their
customers.
HyperCITY, MALAD
HyperCITY MALAD
Next to Inorbit mall
Malad Link Road
Malad (West)
HOME SECTION
Home ware
Home needs
Home linen
APPLIANCES SECTION
Large appliances
Small appliances
Personal care
FASHION SECTION
Mens wear
Womens wear
Kids wear
Foot wear
Accessories
TOYS SECTION
Infant toys
Soft toys
Electronic toys
Learning toys
Outdoor toys
SPORTS SECTION
Health & Fitness
Outdoor sports
Indoor sports
FURNITURE SECTION
Living Room
Bed Room
Dining Room
EXCLUSIVE BRANDS
HyperCITY has a wide array of exclusive brands across all categories. These brands en
increased value to our customers through superior product offerings, quality and uniquene
great prices
TERZO:
FRESHBASKET:
Every Fresh Basket product guarantees freshness and quality on a
basis, with all the goodness locked in. Fresh Basket offers the fre
HyperCITY
everyday foods like cereals, spices, flour, pulses, dry fruits and o
products.
WAITROSE
HyperCITY. Come and taste the best of teas, coffees, juices, jams
more.
HOME
EBANO
AVORIO:
Make your home a more luxurious place with Avorio, the exclu
brand from HyperCITY. AVORIO offers exclusive, versatile
EVERYDAY:
FASHION
HyperCITY offers a coordinated range at super prices; cutting across clothing, footw
sunglasses, watches, hair accessories, bags and jewelry.
JOOJOOBS
infant western wear. The range combines the finest quality fabri
vivid colors to create a high value range of infant wear.
CITYSENSE
covering value packs of tees, socks, briefs, vests, basic denim, etc
men, women & kids.
CITYLIFE
Everyday wear for men, women, kids and footwear, styled for valu
CITYSTYLE
RIVERINC.
APPLIANCES
TECHNIX:
SPORTS
RALEIGH
care and fitted with latest technology. Raleigh has the follow
MAXIT:
LITRATURE REVIEW
Personal selling
Advertising
Sales promotion
Direct marketing
Publicity
OBJECTIVE OF PROMOTION
There are three basic objectives of promotion these are
To increase demand.
To differentiate a product
Push strategy
Pull strategy
CHANNELS OF PROMOTION
There are the various channels of promotion are given below
Newspapers
Magazines
Radio
Television
Direct mail
SMS
Outdoor advertising
Word of mouth
Leaflets
Catalogues
Announcement
PROMOTION TOOLS
Samples
Coupons
Premiums (gifts)
Frequency programs
Patronage awards
Free trials
Product warranties
Tie-in promotions
Cross promotions
Price offs
Allowance
Free goods
OBJECTIVES
AND
SCOPE OF THE PROJECT
PRIMARY OBJECTIVE:
SECONDARY OBJECTIVES:
To find out the satisfaction level of HyperCITY membership Discovery Club Card?
RESEARCH
MEHODOLOGY
DEFINITION
Search for Knowledge careful investigation or inquiry to find out new facts in any branch of
knowledge scientific and systematic investigation to acquire new knowledge.
RESEARCH DESIGN
The research will be descriptive in nature and survey is used as data
collection technique will be conducted on already existing or prospective
customers. Face to face interview with different customers from various parts
of the Mumbai was held in which Questionnaire was used as a data gathering
tool. The survey has helped us to streamline the process and serve the
effectiveness of the promotional activities of HyperCITY.
Types of research :
There are several research design given below-
pure research
applied research
exploratory research
experiment research
SAMPLE DESIGN:
Sampling is an act, process, or technique of selecting a representative part
of a population.
a sample design is a definite plan for obtaining a sample from a given
population.
SAMPLING CONCEPTS:
POPULATION: Total collection of elements under investigation.
.
SAMPLE: The subset of the element of the population chosen for study.
.
SAMPLING UNIT: A sampling unit can be an individual element or a set of
elements based on the sampling process used.
SAMPLING
FRAME:
The
sampling
frame
refers
to
complete
Information was collected form a sample size of 300 respondents, which included both
males and females.
Information obtained from the respondents was analyzed and interpreted.
Findings revealed by the tabulations were listed in a summarized form as
Recommended Actions
The sampling method used was Non-probability random sampling
SAMPLE SIZE:
Sample population
Resident of Mumbai
Sample frame
Customers of HyperCITY
Sample size
300
Data collected
SOURCES OF DATA
LIMITATIONS
The present study is confined to a minimal sample size and may not reflect the opinion
or response of the entire population in general.
The results of our study are entirely confined to the responses of the consumers of
Mumbai and might deviate in terms of actual population as a whole.
Recommendations given after the study are entirely dependent on the survey and the
secondary analysis done in the report.
There might have been tendencies among the respondents to amplify or filter their
responses under the testing.
The respondents might think that this survey is only a waste of time or it might create
some problem and hence there might have been tendencies to give fake answers and
fill the questionnaire casually.
TASKS UNDERTAKEN
DURING THE PROJECT
DCC Enrollment
Competition Mapping
Basket Comparison
Ham Comparison
Societal Tie up
Restaurant Tie up
Facebook Activity
Sampling Activity
In Store Activities
Fathers Day Celebration
Drawing Competition
Cycling Race
DCC ENROLLMENT
Dcc is the discovery club card. Which is a membership card for the hypercity customers. It is a
electronic card which a customer show during the billing to get the benefits of this card.
FEATURES OF DCC
BENEFITS OF DCC
Customer become a lifetime member of the club
Customer can redeem dcc points at the time of final billing
Customer gets keep on updating with latest offers, schemes, activities etc. via emails,
sms and direct mailing.
COMPETITION MAPPING
Competition mapping is all about to know what the competitors of HyperCITY are doing for
their store marketing.
Competition mapping is contains three tasks
Basket comparison
Ham comparison
Share of voice
BASKET COMPARISON
Basket comparison is all about to know what the competitors are doing with their product
prices. In this task we went to the different retail outlets (major competitors) and spying their
product prices. And also try to know what promotional activities they are using to attract the
customers.
In this comparison we take 30 to 35 products including food, non food and perishable
products. Perishable products are taken on seasonal basis.
This activity is done on every Tuesday of the week
MAJOR COMPETITORS
Star Bazaar
Food Bazaar
D Mart
Spencers
BASKET COMPARISON
IMAGES
HAM COMPARISON
Ham is the high-tech, appliances, multimedia. Ham comparison is all about to know what the
competitors are doing with their product prices. In this task we went to the different retail
outlets (major competitors) and spying their product prices. And also try to know what
promotional activities they are using to attract the customers.
In this comparison we take only electronic items. This activity is done on every Friday of the
week.
Laptops
Headphones
Game cds
Speakers
Mobile phones
Cameras
Printers
Desktops
Other accessories
APPLIANCES
Refrigerators
Air conditioners
Washing machines
Microwaves
MULTIMEDIA
LCD
LED
Speakers
CD
HAM COMPARISON
IMAGES
SHARE OF VOICE
Share of voice is used to accumulate measured media expenditures and estimated costs for
other communications activities. Information should be gathered for all competitors on a
regular (weekly, quarterly and/or annual) basis. Each competitor's percentage of the aggregate
total is its Share-of-Voice."
Share of voice is the task to know that what the competitors are doing for the advertisement of
their product. In share of voice marketing officer see the competitors advertisement and offers
in various sources and make a share of voice report.
Mumbai Mirror
Hindustan Times
SPACE ON HIRE
Space on hire means HyperCITY gives space to the different companies for the advertisements
of their product.
Pillar branding
Portals
FNV pillars
Cash till poles
Pillar cladding
End capes
Discovery pillars
Plinth display
ENDCAP
DISCOVERY PILLARS
TRAVALATOR BRANDING
TROLLY BRANDING
GLASS FACATE
FACEBOOK ACTIVITY
Facebook is a social networking site. In facebook HyperCITY has a community. In this
community customers are connects online to the HyperCITY. We done this activity with the
collaboration of bru world caf (coffee chain).in this activity we approach the customers to
like the community of hypercity on facebook . and instead of that they get a bru world
cappuccino voucher absolutely free which is worth RS. 129.
Many customers participated in this activity and liked the HyperCITY community on the
facebook. This campaign was for two weeks. And in these Two weeks we increased the No. of
likes from 13506 to 15509. That means we have enrolled 2003 customers.
IN STORE ACTIVITIES
In store activity includes all the promotional activities which are done inside the store. These
are the very important drives for HyperCITY which are the very helpful to increase the sales
of different departments. Some of the in store activities are-
Fathers day
Drawing competition
Cycling race
DRAWING COMPETITION
This in store activity is organized for the kids. In this activity Different ages of kids were
participated and draw the sketches. This activity was sponsored by Junior Horlicks. This drive
is organized to increase the sales of stationary section of HyperCITY.
RESTAURANT TIE UP
In this promotional activity we gone to the different restaurants in the catchment area (Malad,
Goregaon, Andheri, Bangur nagar) of HyperCITY. We pitched the restaurant owner to give
some discounts to our members of HyperCITY. Those customers who are having the
membership card of HyperCITY. We gone to 5 restaurant and approached them.
DATA ANALYSIS
AND
INTERPRETATION
Q.1
by HyperCITY, Malad?
Q.2
Percentage
newspapers
36
percent
Leaflets
24 percent
In
store Word
of Others
activity
mouth
(sms,
14 percent
6 percent
emails
20
percent
Always
53%
Sometimes
32%
Very often
13%
First time
2%
Grocery
57%
Fashion
19%
Electronics
19%
Furniture
4%
Q.5 Have you ever purchased anything because of the promotion you seen?
Grocery
67%
Fashion
11%
Electronics
18%
Furniture
4%
Q.6
customer?
91% customer says the visual merchandising is helpful to attract the customers
9% customer says the visual merchandising is not helpful to attract the customers
Hyper
Friday
Both
No
Percentage
Wednesday
12%
blockbuster
9%
28%
51%
Q.8
58% customer says they are having the membership card of HyperCITY
42% customer says they are not having the membership card of HyperCITY
65% customer says yes they are quite satisfied with the card.
19% customer says they are not satisfied with the facility of the card.
Discount on MRP
66%
Free gifts
21%
Q.11 How would you rate the promotional activities done by the
HyperCITY?
Visual
Percentage
merchandising
4.5
Newspaper
1
Leaflets
Activities in Word
2.5
the store
3
mouth
2
of
OBSERVATIONS
AND
FINDINGS
FINDINGS
Among various means of doing promotions like newspapers, leaflets and catalogues
are the better means which attracted customers.
Among many products offered, maximum sales happens is for the groceries section at
HyperCITY. This is because quality products are offered.
Many of the customers are not aware of offers given such as hyper Wednesday, Friday
blockbuster etc.
Many customers did purchases, but did not avail the benefit of membership (DCC)
card.
CONCLUSION
CONCLUSION
The target segment of HyperCITY is niche class people mainly and they dont come for any
offers so HyperCITY doesnt need to do the advertisement very frequently. The customers
come for shopping because of the standard of the store, the quality of the products, hygiene
and the world class ambience which gives them a very comfortable atmosphere
RECOMMENDATIONS
RECOMMENDATIONS
Many of the customers are not aware of the Hyper weekly offers so try them to make
them aware
Many of the customers said that the customer associate doesnt respond very well so
train them thus they can help the customers.
Follow up of the HAM section is not very good. So try to give better after sales service
thus customer can come back again and again.
Many of the members of DCC are not getting the emails and sms from HyperCITY so
update the customer information while enrolling the customers
REFERENCES
REFERENCES
www.hypercityindia.com
www.wikipedia.com
www.google.com
BOOKS
RESEARCH METHODOLOGY
ANNEXURE
Questionnaire
Name Of Customer ____________________
Area Of Residence ___________________
Q.1
Yes
No
Q.2
Newspaper
Leaflets, catalogues
Radio
In Store
Word of Mouth
Others __________________
Q.3
Always
Sometimes
Very often
First time
Q.4
Grocery
Fashion
Electronics
Furniture
Q.5
Have you ever purchased anything because of the promotion or advertisement you
Seen?
Grocery
Fashion
Electronics
Furniture
Q.6
Yes
No
Q.7
Yes
No
Q.8
Yes
No
Q.9
Yes
No
Not yet used
Discount on MRP.
Free gifts
Discovery club points
Q.11 How would you rate the promotional activities done by the HyperCITY?
Poor
Average
Good
Very
Good
Visual
merchandising
Newspaper
Advertisements
Leaflets,
catalogues
Activities in the
Store
Word of Mouth
(Announcement)
Q.12 Would you like to give any suggestions related to promotional activities
or advertisements?
Excellent