Thejasri Kota, ITIL, Six Sigma, Scrum

Ph: +971564675533 I email: anikota2@gmail.com

Summary of Skills:

Business Analyst with around 2 years of experience in maintaining and supporting banking and insurance
projects with proven ability to successfully achieve strategic business objectives.
Experience in translating business and technical requirements into organizational solutions which support
business goals.
Proficient in articulating business requirements and further decomposing them into system and functional
specifications and Use Cases.
Hands on experience working on end to end requirements gathering for banking application for a leading bank.
Experience using various elicitation techniques from most widely used interviews to the most effective
requirement workshops apart from document analysis, focus groups, brainstorming, interface analysis,
prototyping and surveys and questionnaires.
Experience working with diverse project teams and departments, thorough understanding of documentation
pertaining to various phases such as Project Charter, Business Requirement Document (B.R.D), Software
Requirement Specification (S.R.S) and Lessons Learned.
Competent in Creating Unified Modeling Language (UML) diagrams such as Use Cases, Activity Diagrams, Flow
Charts and User Stories.
Experience in working with QA team to design test plan and test cases for User Acceptance Testing (UAT).
Knowledge of Risk Management, Risk Analysis, Issue Management and Change Management best practices.
Highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
Strong ability to work collaboratively with diverse stakeholders, vendors, development and QA teams to gain
alignment and consensus in various organizational structures such as functional, matrix and project based.
Thorough understanding of BABOK principles and best practices in delivering value to various stakeholders.
Experience working with HPQC in developing test cases and logging and reporting on defects during the testing
phase.
Prioritize Business and System problems, performed Gap analysis and conducted Impact analysis.

Education and Professional Certification:

Masters in Computer Engineering: University of Windsor August 2012
Bachelor of Technology in Computer Science and Engineering June 2010
Scrum - Certified Scrum Master License# 75253396600950
ITIL - Information Technology Infrastructure Library
Six Sigma

Technical Environment/Tools:
MS Visio, MS Project, MS-Word, MS-Excel, MS-Power Point, HP Quality Center, MS Access, HP QTP.

Professional Experience:
ALBERTA BLUE CROSS
Business Analyst Pharmaceutical services

Edmonton, Canada
October 2013 December 2014

The current system POS (Point of Service) which adjudicates real time drug claims from the pharmacies need to be
supported constantly for enhancements and upgrades. A new pharmaceutical agreement has been implemented on the
directions of Government of Alberta to accommodate the new cost structure for the pharmacies and also the rising needs
of Albertans. The claim system consists of FEP (Front End Processor) and SIGMA along with POS was modified to
accommodate the new PSPA (Pharmaceutical services provider agreement). POS system works primarily on Main frames
and the database used to retrieve and maintain the data is MS access.
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Thejasri Kota, ITIL, Six Sigma, Scrum

Ph: +971564675533 I email: anikota2@gmail.com

Responsibilities:
Worked in the Pharmaceutical services Business analysis team which is primarily to maintain and support the
adjudication system POS.
Capturing business requirements and developing documentation for business critical systems.
Documenting current business processes to assess and develop business requirements for future system.
Ensuring smooth and timely implementation of business application enhancements.
Identifying improvements in current processes and potential new opportunities for enhancements.
Determined stakeholders based on the stakeholder analysis and conducted requirement-gathering sessions
to capture the business needs.
Assisted project manager in creating the project charter, developed business requirements and further
decomposed into functional specs using use case scenarios and other business process models.
Conducted interviews with Account Managers and Business advisors to understand the current process and
identify what areas need to be modified,
Conducted Joint Application Development (JAD) sessions with stakeholders to develop the correct
specifications.
Assisted developers in understanding the business requirements.
Monitored the development process to identify whether the requirements are rightly implemented or not.
Validated technical designs created by system analysts against functional specifications.
Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)
Jointly created documentation for training and Help Desk teams.

Alberta Blue Cross

Business Analyst- ASR Project

Edmonton, Canada
July 2013 September 2013

ASR (Administration Service Replacement) Enrolment project is to replace the entire existing administration system
used internally to create the new service agreements by Alberta Blue Cross. Key deliverables were to replace the current
ageing mapper system which is in use for the past 30 years. Technically, the project is a multi-layer Oracle ADF J2EE web
application with PL/SQL stored procedures/functions serving as the back-end
Responsibilities:
Worked closely with SMEs to perform the regression testing.
Familiarized quickly with business process to identify what areas need to be tested.
Analyzed business requirements, user specifications, project documents, use cases for feature specific test
documentation
Participated in developing Test Plans, Test Scenarios based on Business Requirements.
Performed Regression testing on the service agreements to validate the business rules.
Identified incorrect test cases and fixed them with the approval of team manager.
Provided assistance to test analysts in executing the test cases effectively.

Royal Bank of Canada

Toronto, Canada

Jr Business Analyst-Lending Optimization Program

May 2012 June 2013

Lending Optimization Program was rolled out in 3 phases. Legacy application CASPER is responsible to execute all credit
applications from credit cards to mortgage. Casper was upgraded by adding major functionalities to improve the
application life cycle time. Key deliverables were to enhance client experience and increase RBCs profitability by
reducing the credit application life cycle and fulfillment time. New features introduced were Recommend and Open
Application. If the application does not meet Bank lending standards then procedural guidelines will indicate a bias to
decline the transaction. This could be avoided if there are mitigating circumstances or the AM/SAM/FP prepares a
business case to support the application and escalate to Credit Adjudication. Another feature was to keep the application
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Thejasri Kota, ITIL, Six Sigma, Scrum

Ph: +971564675533 I email: anikota2@gmail.com
in an open status to allow Credit Adjudication to make changes without having to return the application to the originator.
This substantially reduces re-submit rates.
Responsibilities:
Worked closely with business stakeholders to simplify end to end credit process, understand the credit risks
involved and analyze means to negate the risk.
Worked with clients to better understand their needs and present solutions using structured SDLC approach.
Gathered user and business requirements through open-ended discussions, brainstorming sessions and roleplaying.
Documented the user requirements Analyzed and prioritized them and converted them as system
requirements that must be included while developing the software.
Ensured right engagement with different groups including but not limited to account management, credit
adjudication, business services center, and business advisor group along with Privacy and Risk Compliance.
Developed UAT test cases, Regression testing, smoke testing while working with IT and Business
stakeholders and SME's.

Personal Details:
Date of Birth
Sex
Nationality
Phone
E-mail
Marital Status
Language Known

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31-01-1989.
Male
Indian
+971564675533
anikota2@gmail.com
Married
English, Hindi, Telugu