CONFIDENTIAL

Application for an ABV

IBM CSC Participant

This application should be completed in consultation with the ABV In-Country Manager or Agent.
All questions must be completed.
Please either complete on the computer or use a black pen and print clearly.

Organisation & Contact Details

Organisation

PDAM Tirtawening Kota Bandung

Postal Address

Jl. Badaksinga 10 Bandung 40132

Street Address

Jl. Badaksinga 10

Town / City

Bandung

Country

Indonesia

Telephone

62-22-2506581

Facsimile

62-22-2508063

Email

tritawening@pambadg.co.id

Website

www.pambdg.co.id

Family
Name

Sugianto

Preferred
Name

Agung

Contact
Person
Male
Female

Title
Position

Given
Name

Agung

R & D Manager

Telephone

62-22-7236310

Facsimile

Mobile Phone

62-8122044894

Email

kangagung@gmail.com

CSC
Title
Participants
Supervisor
Male
Female
Mobile Phone
Authorising
Person
Male
Female

Position

Given
Name

Cecep

Finance & HR
Director

62-81220002185
Title
Position

Given
Name

Pian

President Director

Family
Name

Ferdy Firdaus
Nugraha

Preferred
Name

Cecep

Email

ccpganteng@yahoo.com

Family
Name

Sopian

Preferred
Name

Pian

If the Assignment location is different to the address above, please write the address below:
N/A

Australian Business Volunteers | Strengthening businesses and, through them, communities

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CONFIDENTIAL
B

Background about your Organisation

A rough translation of the organizations Mission is:
Providing services and public benefit through the provision of
drinking water and environmentally sound wastewater
management
Creating a financial independent company through the income
earned from the community and returned to the community in
the form of improve services and the provision of drinking water
and waste water facilities
Improving the quality of drinking water treatment and
wastewater in accordance with health and environmental
standards
Create addition of the coverage of water and waste water
services to adjusted with the growing population of Bandung

Mission of
Organisation

Private
Other

Government

NGO

Community Group

Main activity

Is providing service of water provision and wastewater (sewerage)

removal to the communities within the City of Bandung

Number of staff
/employees
/helpers

710 people

Annual budget and

turnover

Approximately US$ 25
million

Do you have a strategic or business plan?

Year organisation
started

1974

Yes (In Indonesian and not available)

No

Please provide background information about your organisation.

The history of the establishment of PDAM Kota Bandung began in 1916 in the Dutch colonial
era in Indonesia. The establishment of PDAM Kota Bandung as a Municipal Enterprise
happened in 1974. The name it has today PDAM Tirtawening Kota Bandung was official
recognized in 2009.
The vision of the organization is (rough translation): Fulfillment of the needs of the community
drinking water and environmentally sound wastewater in a sustainable manner.
The government owned water facility, Tirtawening PDAM Kota Bandung is focused on the
service provision of drinking water and wastewater services. Today service coverage reaches
72%, or approximately 150,000 customers (approximately 900,000 people) and has a target of
100% in 2019. The average flow duration currently is 17 hours per day and the target in the
year 2019 will be 24 hours per day. Some of the challenges facing today's water service
provision include is limited availability of raw water, water losses, low capacity of human
resources, the availability of funds and infrastructure that needs to be revitalized.
Please describe in detail the problem for which you are seeking assistance.

Australian Business Volunteers | Strengthening businesses and, through them, communities

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CONFIDENTIAL
PDAM is committed to improving and expanding its services to communities in the city of
Bandung. Unfortunately there are two key issues that are causing challenges for PDAM
currently. The first issue is Illegal water connections. Water services are being provided for free
to thousands of households/customers because the water connection was linked to the house
from PDAM water pipes without PDAM knowledge. Corruption eradication is an important
objective of all levels government in Indonesia but it is a slow process and practices, such as
creating illegal water connections have been well entrenched in the current systems. This is
taking financial and water resources away from paying customers and is preventing PDAM
from expanding its services to other in the City of Bandung. Modernizing systems using IT to
create automated systems is one of the strategies PDAM wants to use to decrease corruption
and illegal water connections.
The other main issue is that PDAM is not receiving all of its revenue effectively. With this issue
there are two main causes. People are refusing to pay (or pay late) because the service is not
meeting their expectations, this lack of willingness to pay needs to be improved by better
services and better communication with the public about PDAMs limitations. The other aspect
is the system of reading the customers water meters as well as the administration and billing
systems. Again, PDAM feels that improvements to IT systems can support important changes
and improvements to how they do things. Again creating more financial resources to
expansion of water services to those in the city not yet served.
PDAM is an institution striving to be fully computerized in all aspects of its operations. They
feel that IT can help them provide solutions to their current problems. They have succeeded in
computerization of many aspects however, this is not yet integrated or well-planned out
strategically. Upper level management have just completed developing and IT Master plan for
the institution and they want advice or a second opinion what has been proposed in this
master plan and would be keen for suggestions on how to improve it, particularly to overcome
the issues outlined. They would also be very interested in improving their Standard Operating
Procedures related to IT to support the effective implementation of the IT master plan. As part
of all this, the assignment will also be exploring what data they are collecting and how they
can better use or improve the data they are currently collecting to help them make better
management decision and find solutions to the problems preventing expansion of water
provision services to the city of Bandung.

Australian Business Volunteers | Strengthening businesses and, through them, communities

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PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | info@abv.org.au | www.abv.org.au | ABN 89 008 612 431

CONFIDENTIAL
C

The Assignment

These questions are intended to describe the assistance you require from a CSC Participant.
The more information we have, the better able we are to assist you. If insufficient room is
provided below, please attach additional information. All assignments are based on skills
exchange and capacity building of local staff and the CSC Participants Tasks below should
reflect this.
1.
Goal
What is the overall goal of the assignment for which you are seeking assistance?
Improving IT aspects and creating efficiencies to support the service provision of water so that
ultimately because of more financial and water resources, that more people will have access
to water service.
2.
Objective(s)
What do you want the assignment to achieve for your organisation and/or community? List (a
maximum of) 4 objectives that the assignment is aimed at achieving:
Objective 1

An improved IT mater plan for the institution so we are better able provide
water services to the public

Objective 2

Improved IT standard operating procedures

Objective 3

Improved knowledge and skills to staff to analyze available data

Objective 4

3.
CSC Participants Tasks
Please describe the staff training and tasks that you would like the CSC Participant to do in
order to achieve the objectives listed above.
Task 1

Meet with key people in the organization to get a clear direction for the work
and more completed understanding of the problem they want to solve.

Task 2

Review IT Master Plan

Task 3

Review IT related Standard Operating Procedures

Task 4

Do an assessment of the data they are already collecting and what more can be
done with that data and what is missing in terms of useful data they could be
collecting

Task 5

Develop and implement a short training on data analytics (based on needs

identified in the assessment)

Task 6

Develop recommendations on how to improve the IT Master plan, SOP and data
analytics as required

Australian Business Volunteers | Strengthening businesses and, through them, communities

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PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | info@abv.org.au | www.abv.org.au | ABN 89 008 612 431

CONFIDENTIAL
4.
Outputs
What will be the result of carrying out the tasks listed above? These include the results of
training your staff or documentation such as guidelines, manuals and procedures.
Output 1

Recommendations on improvements to the IT Master Plan

Output 2

Recommendations on improvements to Standard Operating Procedures

Output 3

Recommendations on improvements on what and how data is analysed

Output 4

Short training curriculum on data analytics

5.
Counterpart Staf
The following information about the staff you would like to receive training will assist ABV and
the CSC Participant to understand the counterparts current skills and training needs.
Full Name

Position

Agung Sugianto

R&D
Manager

Hadi Pratama

IT Manager

Herry Yustiana

Researcher

Time in current
position
2 Years - however
12 years total in
PDAM
1 Year however,
24 Years total in
PDAM
3 Years however
12 Years total in
PDAM

Formal
education and
training
Masters degree
Water
Management

Training
required
Data Analytics
and creative IT
solutions

Bachelors degree
same as above
Accounting
Masters in IT

same as above

6.
The CSC Participant
What qualifications, skills and experience does the CSC Participant need to have?
Qualifications

Degrees in IT focused on Data Analytics and IT Software

Experience

Data analytics developing IT Systems and IT solutions to problems

Other

8.
Machinery/Equipment
ABV does not provide any equipment, software or computers.
(a)
If the assignment requires computers, software, systems, machinery and/or equipment,
please describe what you already have, e.g. Type, Brand, Model, Size/Capacity, and Age.
(b)
Is it operational?
(c)
If equipment needs to be purchased and installed, or repaired, when will this be done?
The assignment will be reviewing the IT systems and processes, which may involve a review of
the overall IT equipment. Recommendations for specific IT requirements (equipment) may be
part of the assignment outputs.
The host organisation will provide a work space and access to the internet (wifi).
Australian Business Volunteers | Strengthening businesses and, through them, communities

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PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | info@abv.org.au | www.abv.org.au | ABN 89 008 612 431

CONFIDENTIAL
9.
Language
What language is spoken by the local community and the people the CSC Participant will be
working with?
Bahasa Indonesia however for the assignment the staff that participants will be working with
speak sufficient English. If there language issues the host organization will provide a
translator.

Authorisation

I have read and agree with the information contained in this application.
Name

Pian Sopian

ABV ICM/Agent

Russell Cullinane

Position

President Director

Signed

Signed

Date

Date

28

Nov

Dec

2014

2014

Australian Business Volunteers | Strengthening businesses and, through them, communities

Page 6 of 6

PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | info@abv.org.au | www.abv.org.au | ABN 89 008 612 431