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CivilSuppliesandConsumerProtectionDepartment

Eligibilityandproceduretoapplyforanewrationcard
Thefollowingrulesapplyforgettinganewrationcard:
1.Whoareeligibletogetanewandseparatefamilycard?
Theapplicantandhis/herfamilymustbeIndiancitizens
Theapplicantandhis/herfamilymustbelivingandcookingseparately
Theapplicantandhis/herfamilymustbeordinarilyresidentinTamilNadu
Theapplicantorhisfamilymembersmustnotpossessanyfamilycardinany
StateinIndia
Theapplicantoranyofhis/herfamilymembersmustnotbeamemberinany
otherfamilycardinTamilNadu
Theapplicantandmembersofthefamilymustbecloserelatives
2.Isthereanyprescribedapplicationformat?
Yes,GovernmentofTamilNaduhasprescribedanapplicationformat in English and

application format in Tamil as well. This formats are available on the Website. User
would need to download Adobe Acrobat Reader to use these forms and then print
themout.
3.Towhomshouldtheapplicationbesent?
In Chennai city and its belt areas, filled in applications with documents must
befiledwithAssistantCommissionerofCivilSuppliesofthezoneinwhichthe
applicant lives. Applicants can contact the above offices over telephone if
there are doubts over the jurisdiction office of the area in which he/she is
resident.
IndistrictsotherthanChennai,TalukSupplyOfficersoftheCivilSuppliesand
Consumer Protection Department or Assistant Rationing Officers (in
Coimbatore city) concerned of the area in which the applicant lives is
competenttoreceiveapplicationsforfamilycards.
Applicantsarerequestedtoobtainanacknowledgementslipatthecounterin
theAssistantCommissioner'sorTalukSupplyOfficeconcerned.
Applicantsmayalsochosetosendtheapplicationbypost.However,itwould
bewiseto send it by Registered Post with Acknowledgement Due (RPAD) to
ensurethatthereisproofofsubmission.
Civil Supplies and Consumer Protection department will be launching a full
onlineapplicationservicebySeptember2008
4.Whatarethedocumentsthatmustbeattachedwithnewfamilycardapplications?
Application (in the new format above) should be filled up completely, signed or thumbimpression
and submitted along other documents below. Incomplete forms are liable for rejection. The
followingdocumentsneedtobeattached:
Proof of applicant's current residence in Tamil Nadu (copy of original
document)
ElectionPhotoIdentityCard(EPIC),OR
Property tax payment receipt in case of own house
(currentyear),OR
ElectricityBill(lastmonth),OR
TelephoneBill(lastmonth),OR
FrontPageofBankPassBook,OR
Allotmentordersinrespectofpersonsresidingathouses
allottedbySlumClearanceBoard,OR
Passport,OR
Currently valid tenancy agreement (in case of rented
house),AND
SurrenderCertificatealongwithrelevantfamilycardissuedbythecardissuing
authorityifanycardisissuedinthepreviousaddress,OR
Name Deletion Certificate from the parent or guardian family card or Non
inclusion of name Certificate issued by the card issuing authority in the
previousaddress,OR

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No card certificate issued by the card issuing authority, if there is no family
cardinthepreviousaddress,AND
Particulars regarding earlier application for family card, including registration
numberanddetailsofrejection,ifany?AND
DetailsofLPGconnection,ifany,withdetailsofnameofconsumerinwhose
nameitisregistered,consumernumber,LPGagencyandOilCompanyname.
AND
Mobile Number or Email addresses may be filled up in the format to enable
thisdepartmenttosendanautomatedmessage(tobeactivatedbyend2008)
totheapplicantonthestatusoftheapplication.AND
Aselfaddressedandstampedpostalcoverorpostcardtoenabletheofficeto
communicatetheresultstotheapplicant.
5.Whatistheprocedureforprocessingmyfamilycard?
The application filed by you is sent for field verification. The officer carrying
out the field verification is supposed to inspect the applicant's house and
kitchen to ensure that the applicant is living and cooking separately and also
toverifytheuseofLPGbythefamily.
When the officer reports at the applicant's house, the applicant may ask the
officer for proof of identity (official ID card) before letting him inspect the
premises.
Civil Supplies and Consumer Protection Department is very concerned about
theintegrityoftheofficersandconductinpublicoffices.Applicantsarefree to
report any indecorous behavior or demand for payment of bribes by any
inspecting or office staff of the department by telephone or email to the
Commissioner,CivilSuppliesandConsumerProtection.
The inspection is to be carried out with 30 days of the application being filed
with the AC or TSO office. In case, the inspection by the officer concerned
doesnothappenwithin30days,pleasespeaktotheAssistant Commissioner
orTalukSupplyOfficerconcerned.
Thereafter, if the application is found fit by the Assistant Commissioner or
Taluk Supply Officer concerned as per the above eligibility conditions, then
theapplicationisapprovedandsentforprintingofthefamilycard.
6.Willtheapplicantgetanyinformationabouttheresultofhis/herapplication?
Applicants are requested NOT to get in touch with the AC or TSO offices
(unlessfilingadditionaldocuments)earlierthan30days,toavoidunnecessary
workload on the offices of this department. This will enable us to serve you
better.
As soon as the application is filed, the applicant must collect the
acknowledgement slip with the office seal, date of application, serial number
anddateoffinaldisposal.
Government of Tamil Nadu has fixed the time limit for passing orders on
applicationsfornewrationas60daysfromthedateofapplication.
Once,theapplicationisfoundeligibleforissueofanewfamilycard,thecard
is sent for printing. As soon as the printed card arrives in the office, the
Assistant Commissioner or Taluk Supply Officer has to send a post card to
the applicant requesting him/her to collect the ration card in person with the
acknowledgementslipwithin15days.
In case the application is rejected, the Assistant Commissioner or Taluk
SupplyOfficerhastosendapostcardtotheapplicantindicatingthereasons
forrejectionwithin60daysoftheapplicationdate.
If a Mobile Number or Email address has been specified in the application
format, Civil Supplies and Consumer Protection department will send an
automated message (to be activated by end 2008) to the applicant on the
statusoftheapplicationassoonastheapplicationisdecidedupon.
7.Isthereanyfeeforanewrationcard?
Government of Tamil Nadu have prescribed Rs 5 as the fee for a new ration
card.ThisamounthastobepaidtotheACorTSOofficeconcerned
Applicants are requested NOT to pay any bribes to any staff or antisocial
elements(brokers).Anysuchrequestsmaybereportedtothisofficebyemail
totheCommissioner,CivilSuppliesandConsumerProtection.
8.Howdoestheapplicationcollecthis/herrationcard?
As soon as the applicant receives information about the readiness of the
ration card from the AC/TSO office concerned, he/she may go in person on
any Monday or Friday or the date specified in the post card/SMS/Email from
the AC/TSO office concerned to collect the card after surrendering the
acknowledgement slip issued at the time of submission of the application,
within15daysofreceiptofthepostcard.
Applicants are requested to keep a copy of the ration card outer cover (back
andfront) in safe custody OR record the Ration Card Number and shop ID in
safeplacetoenableapplyingforaduplicatefamilycard,incasetheoriginal is
lost.
Incase,theheadofthefamily(applicant)isnotabletocollecttherationcard

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CivilSuppliesandConsumerProtectionDepartment
due to any valid reason, the applicant/head of family may send a letter
authorizing any other member of the family to collect the family card on
his/her behalf. Such a letter must have the signature of the other member of
thefamilyattestedbytheapplicant.Thepersonsoauthorisedmaycollectthe
card after surrendering the acknowledgement slip issued at the time of
submissionoftheapplication.
TheAC/TSOmayrefusetohandoverthenewfamilycardtosuchapersonif
he has a reason to suspect the bonafides of the person authorised. The
AC/TSO may then send a reply by postcard to the applicant stating the
reasonsfortherefusaltohandoverthecard.
9.Whatcanapplicantsdoifthereisdelaybeyond60daysfromtheapplicationdate?
Applicants may contact the Assistant Commissioner or Taluk Supply Officer
concernedandfindoutthereasonsforthedelay.
Officersandstaffofthedepartmentareliableforactioniftheywantonlydelay
applications.
Applicants may speak to Deputy Commissioner, North or Deputy
Commissioner,SouthifwithinthecityofChennaiandit'sbeltarea.
Applicants may speak to the District Supply and Consumer Protection
Officersofthedistrictconcerned.
If the AC or DC offices do not respond, applicants may also, if needed, also
reportthesamebyemailortelephonetotheCommissioner,CivilSuppliesand
ConsumerProtection.
10.Towhomdoesappeallieifmyapplicationisrejected?
DeputyCommissionerofCivilSupplies,ChennaiCity,NorthandSouth,Civil
Supplies and Consumer Protection Department , Chennai 5 in respect of
Chennaicityandthebeltareasaround.
InrespectofotherareastheDistrictRevenueOfficerofthedistrict.
11.Whatareconsequencesoffilingfalseormisleadinginformationinapplications?
Applicantsmustbeawarethateveryfamilycardmeansasubsidyexpenditure
of approximately Rs. 2000 per year for a green card. Hence, diversion of
publicresourcesbyfilingfalseinformationaboutmembersoffamilyorgiving
fictitious addresses is wrong and would be liable under section 7 of the
Essential Commodities Act. Such applicants would be liable for criminal
prosecutionandconsequentpunishmentunderthelaw.
Therefore,applicants are requested to file correct information about members
offamilylivingwiththemtoavoidthefollowing:
Preventinclusionoffamilymemberswhoarealreadyincludedin
anyotherfamilycardinTamilNaduorelsewhere
Filecorrectaddresses
DiscloseinformationonLPGconnections
Desist from applying for a new card, when the family is in
possession of another family card elsewhere or in the same
address.

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