Professional Documents
Culture Documents
Week 13 Overview
Final examination
Final exam structure and content
Preparing for the final exam
Example MCQs
Short answer questions
Example short answer questions
Content summary
Questions
Teaching Evaluations
Final Examination
Scheduled for November 18 at 11:15AM
Please ensure that you check the Exam Timetable beforehand
Content
40 Multiple Choice Questions (0.5 marks each; 20%)
7 Short Answer Questions from a choice of 10 (five marks each;
35%)
Worth 55% of your overall grade in this course
readings
MCQs test knowledge of lecture material only
Short answer questions draw on lecture material and required
readings, etc.
Summary of readings list and copy of readings available on BB
to you!
How do I use the required readings?
Your revision should include the required readings
Required readings supplement lecture material
Use the readings to make sure you understand the concepts
Example MCQ
Which of the following is an antecedent of groupthink?
a) Overestimation of the groups worth
b) High cohesiveness
c) Closed mindedness
d) Uniformity pressure
e) None of the above
Example MCQ
Recently, the large management consulting organisation
Example MCQ
According to your lecture notes, urban legends function
to:
a) Establish, change or maintain group membership/power
structure/norms
b) Make sense of ambiguity
c) Manage threat or potential threat
d) Entertain others; establish, maintain or impart cultural
values
e) None of the above
and contrast
e.g., describe and give examples of the 4 .; identify and explain
the 3 steps of X
If the question is structured around only 3 elements, your answer
will require greater elaboration to receive the full 5 marks
Content Summary
The following is a general summary of the concepts and
Week 1: Overview
Course Introduction
Assessment
Group presentation
Written assignment
Final examination
Core concepts
Definitions of communication
Historical perspective
Communicative competence
Types of communication
Why do we communicate?
Models of communication
Transmission
Circular
Transaction
Ethics and purpose
4.
5.
6.
What is communication?
What is communicative competence?
Why do we communicate? Discuss the three reasons that
people engage in communication, providing examples to
illustrate your points.
Compare and contrast the key ideas of the transmission,
circular and transaction models of communication, providing
an example of each model to illustrate your points.
Define noise, and define and provide examples of the three
types of noise discussed in your lecture notes.
Define and provide organisationally-based examples of the
six types of unethical communication.
Week 2: Overview
Effective Interpersonal Communication
Self-awareness
Assertiveness
Listening
Hearing vs. listening
Causes of ineffective listening
Barriers to listening
HURIER model
Active vs. passive listening
Types of listening
Non-Verbal Communication (NVC)
Categories of NVC
Impression management
2.
3.
4.
5.
6.
7.
8.
Week 3: Overview
Organisational Communication Defined
2. Part I: Communication networks
1.
a)
b)
3.
4.
Structural approach
Human relations approach
Cognitive approach
Social identity approach
2.
3.
4.
5.
Week 4: Overview
Effective Meetings
Types of meetings
Advantages and disadvantages
Reasons for holding or not holding a meeting
Conducting a meeting
Effective Presentations
Types of presentations
Apologies
Communication apprehension
Academic Writing
4.
5.
6.
Week 5: Overview
Organisational culture
Definition
Impact of culture on communication
Norms and culture
Mediated communication
Types of mediated communication
Media choice (discussion of various mediums)
Considerations in choosing a communication channel
Key theories and models
Dual Capacity Model of Communication Media Choice
Social Identity Model of De-individuation Effects (SIDE)
Hyperpersonal Model of CMC
Organisational culture and Challenger and Columbia
disasters
2.
3.
4.
5.
6.
Week 6: Overview
What constitutes wrongdoing?
Workplace Deviance
Types and consequences of deviance
Organisational crises
Causes of organisational crises
Consequences of organisational crises
Typology of crises (Snyder et al, 2006)
Crisis response strategies (Coombs, 2007)
6.
7.
Week 7: Overview
Key Definitions
Power
Sources of position and personal power
French and Ravens bases of power
Influence
Retribution, reciprocity, and reason
Persuasion
What makes a message persuasive?
Theories/models of persuasion
1. Social Judgment Theory (Sherif & Hovland, 1961)
2. Theory of Reasoned Action (Fishbein & Ajzen, 1975)
3. Theory of Planned Behaviour (Ajzen, 1985;1991)
4. Elaboration Likelihood Model (Petty & Cacioppo, 1986)
2.
3.
4.
5.
6.
7.
8.
Week 8: Overview
Job interviews
Types of interviews
Phases of the interview
Interviewer and applicant roles
Job interviews: Impression Management
Week 9: Overview
Definition of stress
Three stages of a reaction towards stress
Four main types of stressors
How to manage stress
Supportive communication
Coaching
Counselling
Benefits of supportive communication
Eight attributes of supportive communication
gossip
Why do people spread and believe rumours?
How to effectively manage harmful rumours at work
Preventing rumours
Neutralising rumours
Your turn
Any questions about the final exam and/or course
content?
Consultation
Course staff (Dr. Marissa Edwards and Nasreen Sultana)