Professional Documents
Culture Documents
MSc, RN
Arto E Ohinmaa
PhD
Associate Professor Department of Public Health Sciences, University of Alberta, Edmonton, Alberta, Canada
Correspondence:
Anna-Kaisa Rainio
Vasa Central Hospital
Hietalahdenkatu 2-4
SF-65130 Vaasa
Finland
Telephone: 35863231725
E-mail: anna-kaisa.rainio@vshp.fi
674
If resources are placed wrongly, the problems of daily staff management and cost
control continue.
Key words: classification, cost, management, nursing, patient, resources
Introduction
Personnel planning and the optimal allocation of nursing
resources as well as effective management represent an
internationally important subject of health care research.
Literature on the productivity of hospitals (Fare et al. 1997,
Linna 1998, Linna & Hakkinen 1999) shows that there are
clear cost efficiency and productivity differences between
hospitals and wards. These are largely due to their different
staff costs in relation to their output such as bed-days and
outpatient visits. The management of staff resources in
hospitals and their wards requires tools which take into
consideration both the amount and quality of nursing staff
and patients and are able to react to changes in them.
The nursing care intensity for different patient groups is a
large factor in the needs of staff resources. This does not
mean how demanding the medical treatment is, since a
patients need for care may be more demanding than what a
medical diagnosis might predict (Christ-Grundmann 1997,
Van Slyck & Johnson 2001). In recent years, patient
classification systems have been developed in a new way
due to improved information systems that facilitate the
receiving of complete information relating to patients, wards
and hospitals (Levenstam & Bergbom Engberg 1997,
Bjorkgren et al. 1999, Mueller 2000). It is possible to analyse
and use these comprehensive information sources in the
planning and production of health care, as well as evaluating
its productivity (Hofdijk 1997, Sanderson & Mountney
1997).
Classification systems of health care have improved
throughout recent decades. They are usually based on
medical diagnosis, such as ICD-10. Diagnostic-RelatedGroups (DRG), a system for describing hospital production
developed in the USA, is a good example of such a system
combining clinical diagnosis and treatment. It determines the
amount of resources used to care for a patient within a
certain ICD-10 category (Fetter & Freeman 1986, Freeman
et al. 1995, Muldoon 1999). The DRG cost weights are
country specific and based on statistical analysis of the
costing data in each country (Mikkola et al. 1998). Implementation of DRG in the 1980s strongly influenced the
development of PCS because measurements data based on
medical diagnosis do not show the information for nursing
management and its productivity and costs and do not solve
675
Methods
Presentation of the PCS (RAFAELA-system)
The development of the patient classification system (PCS)
at Vasa Central Hospital started in 1992 and it was taken
into experimental use in all hospital patient wards in
19941995. The PCS received the name RAFAELA from
the research team who developed it: Rainio Fagerstrom
Rauhala. (Rainio 1999) The RAFAELA-system consists of
three parts: Oulu Patient Classification (OPC) system
(Kaustinen 1995), nurse resource registry, and Professional
Assessment of Optimal Nursing Care Intensity level
(PAONCIL) measure. Using the OPC system and nurse
resource registry, we are able to calculate nursing care
intensity points per nurse during each day. The PAONCIL
measure is used to estimate, using linear regression analysis, the optimal nursing care intensity level per nurse,
which describes the needed nurse resources in proportion
to the need of patient care. (Fagerstrom & Rainio 1999a,
Fagerstrom et al. 2000b).
OPC
(Patient classification)
ADMINISTRATION
Accounting
Human resources
RESOURCES
HILMO
Discharged
patient
record
(national
registry)
PAONCIL
-8 weeks
Research in the wards during 68
weeks
Nursing resources
Each day the number of nurses who have worked with the
patients in a ward is registered into the nurse resource registry
(Fig. 1). The OPC score is divided by the number of the
nurses in the ward on each day. The nursing care intensity
point per nurse ratio describes the productivity of nursing
care in the ward (Rainio 1999, Fagerstrom & Rainio 1999a,
Fagerstrom et al. 2000b).
677
Inpatient days
Number of
nurses/day
Nursing care
ntensity point/nurse
Ward
Beds
inward
2000
2001
2000
2001
2000
2001
2000*
2001*
Optimal
level**
A
B
C
D
E
F
G
H
I
J
K
L
20
27
28
27
15
15
30
32
20
24
14
30
1026
2247
2337
1840
848
839
1741
1725
1287
1786
1329
2105
1185
2406
2823
1931
742
1070
1771
1719
1372
1745
1497
2508
8606
10900
12049
11476
4782
4334
10269
11925
7033
7399
5221
8994
7516
10448
11646
11268
4111
5287
10497
11763
7326
7233
5629
9898
9.59
10.6
11.1
12
7.21
7.09
12.3
14.4
11.6
10.5
7.84
20.5
9.66
10.8
11.5
12.9
6.97
7.49
12.5
14.7
11.9
10.7
8.04
20.9
26.11
30.66
27.79
31.36
28.28
26.95
28
28.28
21.35
29.19
19.53
14.98
27.58
31.71
29.75
32.76
27.51
27.72
27.65
28.21
22.54
29.4
20.72
15.19
20,327,3
20,327,3
2128
22,429,4
23,130,1
23,130,1
21,728,7
22,429,4
17,524,5
26,633,6
18,925,9
11,218,9
Data
The study data have been collected from Vasa Central Hospital
in Finland, which includes 24 specialized care wards. The
hospitals catchment area comprises approximately 170 000
people. The data consist of information collected from 12
general specialized health care wards from the years 2000 and
2001, excluding psychiatric specialized care. The researched
wards are four internal medicine wards (AD), two oncologic
wards (E and F), four surgical wards (GJ), a prenatal and
gynecological ward (K) and a paediatric ward (L).
The line of nursing management is formed in the following
way: the head nurse of a ward is responsible for the nursing
of an entire ward, the nurse manager is responsible for several
care units and the director of nursing is responsible for
nursing in the entire hospital and is on the executive board.
Table 1 shows the researched wards numbers of patients,
bed days, average numbers of nurses per day and average
nursing care intensity/nurse ratio (OPC/nursing resources) for
2000 and 2001 as well as the level of optimal nursing care
intensity per nurse (PAONCIL) in the different wards. The
number of nurses has changed most in ward D, where in
2001 there was on average one more nurse/day than in 2000.
Results
The average numbers of nursing care intensity points per
nurse were on the optimal level on 10 out of 12 wards in
2000 and eight wards in 2001 (Table 1). In nine wards the
average nursing care intensity level/year has risen from 2000
to 2001.
Table 2 shows that the labour costs of nursing have risen
from 2000 to 2001 in all wards except E, K and L. Income
from medical insurance has risen in 2001. The number of
Table 2 Labour costs (X), health insurance income (Z), daily labour costs (W), days registered in the RAFAELA (D) and their costs (Y), nursing
care intensity points during a year in the ward (T) and the cost of one nursing care intensity point (S) during 2000 and 2001
Z Sickness
leave
W (N 366)
Salary/day
Measured
days (D)
Cost of
excluded days
Y Measured
cost
T Care intensity
points
S (Y/T) Cost
of point
5458
8737
11827
2084
8440
2705
6050
21639
3016
10439
9598
25004
114997
1872
1953
2032
1785
1240
1138
2092
2501
2194
1514
1555
4142
24020
162
364
365
273
341
321
362
362
366
268
366
364
3914
381969
3907
2032
3570
30992
51188
8368
10005
0
148380
0
8285
648695
303328
711046
741768
649700
422728
365142
757304
905475
803178
405773
569285
1507837
8142564
38580
114409
109544
102501
66564
58022
116962
140253
45928
80364
54435
105173
1032735
7.86
6.21
6.77
6.34
6.35
6.29
6.47
6.46
17.49
5.05
10.46
14.34
7.88
14051
11277
8030
8321
3408
14660
14592
14334
10370
3454
5656
12821
120975
1872
2052
2274
2298
1221
1258
2220
2586
2314
1577
1553
4110
25264
364
361
365
365
297
364
364
365
365
275
355
363
4203
1872
8207
0
0
83002
1258
2220
0
0
141898
15525
8221
262203
681238
740636
830149
838594
362525
457981
808204
943920
844464
433578
551140
1492105
8984534
91920
117937
121310
146163
54539
71631
121206
142809
94397
81154
57924
109148
1210138
7.41
6.28
6.84
5.74
6.65
6.39
6.67
6.61
8.95
5.34
9.51
13.67
7.42
X Salaries
The hospitals expenses in 2000 were 90 897 434 and 96 774 312 in 2001.
2005 Blackwell Publishing Ltd, Journal of Clinical Nursing, 14, 674684
679
Table 3 Nurses operating below and above the optimal nursing care intensity range measured by days, wages and number of nurses in days
registered to RAFAELA during 2000 and 2001
Nurses operating below optimal level
Days
Lost wages
Nurses/year
Days
Saved wages
Nurses/year
26
26
31
15
103
123
61
56
86
125
187
90
929
77
4096
6156
5077
5324
20291
29261
17388
11294
38285
44627
66497
59450
307745
25645
0.13
0.20
0.16
0.17
0.65
0.94
0.56
0.36
1.22
1.43
2.13
1.90
9.84
0.82
43
249
144
191
111
86
128
109
73
45
44
47
1270
106
9209
86923
31750
53329
25122
18982
37822
25576
35149
7450
9683
28084
369080
30757
0.29
2.78
1.01
1.70
0.80
0.61
1.21
0.82
1.12
0.24
0.31
0.90
11.80
0.98
50
15
11
11
104
131
60
63
66
123
146
70
850
71
11171
3466
1684
1783
22800
32564
13328
26078
17153
36545
36049
39524
242143
20179
0.35
0.11
0.05
0.06
0.71
1.02
0.42
0.82
0.54
1.14
1.13
1.24
7.58
0.63
147
259
220
254
88
119
124
117
96
52
44
33
1553
129
39789
96538
54503
85672
19336
27050
32594
30647
28523
11512
9651
21799
457615
38135
1.25
3.02
1.71
2.68
0.61
0.85
1.02
0.96
0.89
0.36
0.30
0.68
14.32
1.19
RAFAELA
Days
The labour costs of one nurses basic salary in 2000 was 31 283 and in 2001 31 956.
680
Discussion
The essential purpose of the RAFAELA-system is to use
information in the allocation of nursing resources to where
the good quality of patient care requires it, in other words to
work as an instrument for effective nursing care management. The study shows that the RAFAELA-system is suitable
for analyzing nursing management and its cost effects.
The wards of the researched hospital did not completely
succeed in the allocation of nursing resources according to
the need of patient care. Also, the workload in nursing
increased from 2000 to 2001, as nurses operated above the
optimal limit more than below it. There were not always
nurses where they would have been needed, in other words
there have been problems in ensuring the quality of the care
of patients. On the other hand, the employer lost nursing
resources in almost all the wards, because during both years
the level was below the optimal limit and the nurses had
inefficient working time.
The results are inconclusive, because data from a period of
only two years were used and the data cover only the general
wards of one central hospital. However, this case study
shows how the PCS could be used to assess active nursing
681
Conclusions
The first goal of this study was to show how feasible the
RAFAELA PCS is in nurse management. On the basis of this
case, it seems that RAFAELA can be used to measure the
nursing care intensity/nurse ratio in different wards and
further receive annual reference data needed in the management of nursing.
The second goal was to test whether RAFAELA reflects the
differences between wards. The analysis shows that there are
significant differences between wards that remained almost
unchanged during the two-year period.
The third goal was to analyse how much the employer has
saved or lost in nursing costs and resources. The study shows
that the employer saved more in nursing resources than what
was lost. There were significant differences between wards.
The fourth goal was to research whether active nursing
management could be found in the data. The different
nursing care intensity per nurse levels in different wards did
not improve during the two years, nor did the situation in the
higher care intensity level wards. It is noteworthy that the
general situation of nursing seemed to become more difficult
in 2001 compared to 2000.
According to this research, data from PCS should be used
in staff management, otherwise its implementation in the
organization is not justifiable. The nursing resources could be
better allocated by the management according to patient
needs. Nurses have either too heavy or too light days, and the
Acknowledgements
Sincere thanks to Vasa Central Hospital for the opportunity
to use data from the RAFAELA PCS. Thanks also to Olle
Pursiainen, the IT-manager, for helping with Fig. 1. From
2003 the RAFAELA PCS has been owned by The Association
of Finnish Local and Regional Authorities. The study was
supported by the Medical Research Fund of Vasa Hospital
District.
Contributions
Data collection: PP, AR; data analysis: AR, UI; manuscript
preparation: ALM; translation: JS.
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