Implementation of GQMP :

In 2008, the GQMP pursued the development of QMS for investment-related agencies,
specifically those involved in the business registration. The following are the QMS status of
the nine (9) target priority agencies:
Agency
1. Securities and Exchange
Commission (SEC)
2. Department of Trade and
Industry
3. Bureau of Internal Revenue
4. Cooperative Development
Authority
5. Philippine Health Insurance
Corporation (PhilHealth)
6. Pag-IBIG Fund
7. Social Security System (SSS)
8. City Government of
Mandaluyong
9. City Government of Caloocan

Status

Remarks
declined due to
computerization issues

declined
With ISO 9001:2008certified QMS
With ISO 9001:2008certified QMS
With ISO 9001:2008certified QMS

Scope on Regulation,
Central Office has only an
ISO 9001:2008-certified
QMS

On-going
With ISO 9001:2008certified QMS
With ISO 9001:2008certified QMS

Scope on membership
registration
Scope on membership
registration, but now
expanding its scope

declined
declined

In 2010, the DAP presented 68 agencies with ISO certification. To date, there are almost 200
agencies which are ISO certified QMS, as follows:
Government Agencies
Executive Offices
Departments/Offices
Attached Offices/Staff Bureaus
Regional offices
Constitutional Offices
Judicial Branch
GOCCs and GFIs
SUCs
LGUs
Provinces
Cities
Municipalities
TOTAL

ISO certifications
6
44 (+15)
40 (+17+8)
1
0
61
11
1
10
0
174 (+40)

From the above, the plus (+) pertains to instances where one certification covers one or more
offices/units in one Department/agency.
For the Department of Health (DOH), its ISO-QMS certification covers all Services, Bureaus,
and Regional Offices. In the case of other agencies, they have multiple ISO-QMS
certifications because their field offices obtained ISO-QMS certification separately from each
other.

 In the current practice of the DAP, it is the number of certification that is being counted.
Hence, it arrived to 174 certifications.
The list of the government entities which have already obtained ISO 9001 certified QMS and
which are having their ISO certification efforts are as follows:
Government Entities
National Government Agencies with ISO 9001 Certified QMS

Remarks

1. Department of Agriculture (DA)

Bureau of Plant Industry (Staff Bureau)
Philippine Carabao Center (Attached Agency)
2. Department of Finance
Bureau of Internal Revenue (BIR) (Line Bureau)
Cooperative Development Authority (Attached
Agency)
3. DOH
16 Offices in Central Office, 17 CHDs (OSEC)
Considering that the DOH has its department-wide
certification, its expenses on procuring a third-party
certifying body is lesser compared to those government
entities which have multiple ISO-QMS certification.
The advantage of a department-wide certification is the
harmonization of the quality policy across the units and
the alignment of the policy objectives and performance
of the regional offices to the central offices or one unit to
another.
The DOH is now requiring that each DOH-supervised
hospital will have its own ISO certified QMS.
Health Human Resource Development Bureau (Staff
Bureau)
Food and Drug Administration (Attached Agency)
Region 1 Medical Center (DOH-managed Hospital)
4. Department of the Interior and Local Government
Philippine National Police (PNP) (Attached Agency)
Crime Laboratory
Training Services
Office of the Chief, PNP

5. Department of Labor and Employment (DOLE)

Regional Offices: XII and Caraga (OSEC)
Bureau of Labor and Employment Statistics (Staff
Bureau)
Philippine Overseas Employment Administration
(Attached Agency)
Technical Education and Skills Development Authority
(TESDA) (Attached Agency)

The PNP is planning to have an agency-wide

certification. However, its success could not be
ascertained.
The PNP has its own private consultant.
The DOLE is planning to expand the site of those that are
covered by the ISO-QMS certification.

The DOLE is planning to expand the site of those that are

covered by the ISO-QMS certification.

Government Entities
Regional Offices: I, CAR, III, NCR, IV-A, VII, VIII
and XI
6. Department of Science and Technology (DOST)
Special Project Division (OSEC)
All DOST Regional Offices: 16 ROs (OSEC)
Advanced Science and Technology Institute (Attached
Agency)
Food and Nutrition Research Institute (Attached
Agency)

Forest Products Research and Development Institute

(Attached Agency)
Industrial Technology Development Institute (Attached
Agency)
Metals Industry Research and Development Center
(Attached Agency)
Philippine Council for Agriculture, Forestry and
Natural Resources Research and Development
(PCAFNRRD) (Attached Agency)
Telecommunications Office (Attached Agency)
Philippine Council for Aquatic and Marine Research
and Development (PCAMRD) (Attached Agency)
Philippine Council for Health Research and
Development (Attached Agency)
Philippine Council for Industry and Energy Research
and Development (Attached Agency)
Philippine Nuclear Research Institute
Philippine Textile Research Institute
National Research Council of the Philippines (Attached
Agency)
7. Department of Trade and Industry (DTI)
Office of the Undersecretary-CWTG (OSEC)

General Administrative Service (OSEC)

Remarks

The DOST offices/agencies have obtained ISO-QMS

certification separately.
The Telecommunications Office was abolished pursuant
to EO No. 409, s. 2011. However, before it was
abolished, it had obtained an ISO-QMS certified.
The PCAFNRRD and the PCAMRD were consolidated
into a Philippine Council for Agriculture, Aquatic, and
Natural Resources Research and Development under
their approved Rationalization Plan (RP).
The classification of an agency was clarified. A Council
is an attached agency as it has its own governing board.
On the other hand, an Institute is directly under the
Department.

The CWTG is renamed into a Consumer Welfare and

Business Regulation Group.
The General Administrative Service is renamed into a
Human Resource and Administrative Service under the
approved DTI RP.

All DTI Regional Offices except NCR: 15 ROs

Bureau of Product Standards (Staff Bureau)
Construction Industry Authority of the Philippines
(CIAP) (Attached Agency)
Philippine Contractors Accreditation Board
Construction Manpower Development Foundation The CMDF was integrated with the CIAP under their
(CMDF) (Attached Agency)
approved RPs.
Intellectual Property Office (Attached Agency)
8. Department of Justice
Office of the Solicitor General (Attached Agency)
9. Career Executive Service Board
10. Department of Transportation and
Communications
Civil Aeronautics Board (Attached Agency)

Government Entities
Remarks
Philippine Coast Guard (Attached Agency)
11. Department of National Defense
DND Proper (Defense Reform Program Management)
Philippine Military Academy
Philippine Air Force (PAF)
410th Maintenance Wing
Philippine Navy (PN)
The PN has enhanced its human resource management as
it integrated the processes on recruitment and retirement.
Finance Center
As a result, requirements for retirement are processed in
Personnel Management Center
a short period of time.
Naval Adjutant
Education and Training Center
The PN has an on-going ISO-QMS certification for
logistic command and shipyard.
The PAF is now challenged by the improved quality of
service of the PN.
It is suggested that the General Headquarters (GHQ)
should also have its ISO-certified QMS. The
organizational set-up of the GHQ is deemed not in order.
However, with the approval of its RP, its organizational
structure will already be reflective with its mandate and
functions.
Government Arsenal (Attached Agency)
Veterans Memorial Medical Center (Attached Agency)
Philippine Veterans Affairs Office (Attached Agency)
12. Office of the President of the Philippines
13. National Economic and Development Authority
(NEDA)
Regional Offices: I and II
14. Department of Environment and Natural Resources
National Mapping and Resource Information Authority
(Attached Agency)
15. Civil Service Commission
Government-Owned and/or -Controlled Corporations (GOCCs) and Government Financial Institutions with
ISO 9001 Certified QMS
1. Bangko Sentral ng Pilipinas
2. Clark Development Corporation (CDC)

The ISO-QMS certification of the CDC is still being

verified.

3. Clark International Airport Corporation

4. Development Academy of the Philippines
5. Development Bank of the Philippines
6. Home Development Mutual Fund (Pag-IBIG)
7. Home Guaranty Corporation
8. Land Bank of the Philippines - includes 77 NCR
Branches
9. Manila International Airport Authority - Terminals 1, 2
&3

10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.

Government Entities
National Development Company
National Food Authority - Food Development Center
National Grid Corporation
National Home Mortgage Finance Corporation
National Power Corporation
National Kidney and Transplant Institute
Power Sector Assets and Liabilities Management
Corporation
Philippine Crop Insurance Corporation
Philippine Deposit Insurance Corporation
Philippine Economic Zone Authority
Philippine National Construction Corporation
Philippine Ports Authority
Philippine Rice Research Institute
Social Security System

Remarks

State Universities and Colleges with ISO 9001 Certified QMS

1. National Maritime Polytechnic
2. University of the Philippines
Information Technology Training Center
Philippine General Hospital
3. Bicol University
4. Naval State University
5. Cebu State College of Science & Technology
6. University of Antique
7. University of Makati
8. Western Visayas College of Science & Technology
9. Northern Negros State College of Science and
Technology
10. Siquijor State College
Local Government Units (LGUs) with ISO 9001 Certified QMS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.

Olongapo City, Zambales

Dagupan City, Pangasinan
Calapan City, Oriental Mindoro
Makati City
Puerto Princesa City, Palawan
Angeles City, Pampanga
Muntinlupa City
San Fernando City, Pampanga
Tanauan, Batangas
San Fernando City, La Union
Provincial Government of Cavite
Provincial Government of Ilocos Norte
Agencies Currently Working for ISO Certification
Region II Cluster
Bureau of Fisheries and Aquatic Resources

Clustering is made to minimize training cost.

Government Entities
Isabela State University
Cagayan State University
Metropolitan Tuguegarao Water District
Cordillera Administrative Region Cluster
NEDA
Benguet State University
Region I Cluster
Bureau of Fisheries and Aquatic Resources
Don Mariano Marcos Memorial State University
Philippine Mining Development Corporation
5. Metropolitan Waterworks and Sewerage System
Poro Point Management Corporation

Remarks

It is suggested that the subsidiary corporation/

organization be reported separately from its parent
corporation/organization in the agencies that have
already obtained ISO certification.

7. Provincial Government of Pangasinan - Hospital

Operations
8. Municipality of Santol, La Union
9. Department of Public Works and Highways
As reported, the controls of DPWH from project design
to implementation is in order.
10. Department of Trade and Industry (DTI) - National
Capital Regional Office
11. Department of Transportation and Communications
Head Office
Civil Aviation Authority of the Philippines
Light Rail Transit Authority
Office of Transportation Cooperatives
Maritime Industry Authority
Manila Metro Rail Transit System (MRT-3)
Land Transportation Franchising and Regulatory Board
Toll Regulatory Board
12. Cebu Ports Authority
13. Department of Budget and Management
14. Bureau of Immigration (BI)
Since the resignation of Mr.Ricardo David Jr. as
Commissioner of the BI, the ISO-QMS certification
efforts of said Bureau has stopped.
A letter to the BI requesting the continuance of its ISOQMS Certification project has already been made by the
DAP.
15. Department of Tourism
16. Lung Center of the Philippines
17. Provincial Government of Quirino
18. National Nutrition Council
19. Corazon Locsin Montelibano Memorial Regional
Hospital
20. DA - Agricultural Training Institute
21. DA - Bureau of Agriculture and Fisheries Products

Government Entities
Standards
22. Western Visayas Medical Center
23. Professional Regulation Commission
24. Philippine Health Insurance Corporation

Remarks

There are many processes/systems, such as competency

development and IT system, that have to be organized in
PhilHealth. However, fixing its IT system would be
costly.
The business process of the PhilHealth and its
corresponding organizational set-up are also targeted to
be addressed by the QMS.
Foregoing considered, it might take a very long time to
fully transform its current management system to a QMS.
Considering that the organizational structure of
PhilHealth will be covered, it is suggested that the
Budget and Management Bureau-F, the Bureau
concerned in the DBM on the review/revisit of the
organization of GOCCs, be involved in the restructuring
of the same as there might be organizational
modifications that are not allowed.
However, considering that the PhilHealth RP has already
been approved, there might only be very minor changes
in its organizational set-up. It may only need to revisit its
functions.

25. Philippine Charity Sweepstakes Office

26. Duty Free Philippines Corporation
27. Philippine International Trading Corporation