ERIN ABOOD

Phone: 972.612.0425
Email: erinabood01@gmail.com

OPERATIONS MANAGEMENT, SUPERVISOR

Demonstrated operational, sales and customer service professional with more than 12 years of experience
as a manager. Proven reputation as an empowering leader who directs cross-functional teams in idea
creation, problem-solving, implementation and policy and process development. Consistently receive high
performance ratings. Self-starter capable of managing multiple projects at the same time and leading teams
to exceed the goals of the organization.
Extensive experience in working with various levels of management and adapting to the needs of the
business. Successful in recruiting, hiring and evaluating performance of employees to determine
promotions and retain the best employees for the organization. Fully understand the importance of
internal-external partnerships and enhancing partnerships through diligent collaboration and feedback.

PROFESSIONAL EXPERIENCE
ROLLAND SAFE AND LOCK, DALLAS, TX
SERVICE COORDINATOR MANAGER

Managed a team of eight coordinators, while implementing KPIs and processes.

Implemented a number of processes that aligned with the goals of the company to help reduce excess
payments to the subcontractors.
Served as the main point of contact for any escalated issues by customers and subcontractors to come
to a resolution for all parties involved.

CROWNE PLAZA HOTEL, ADDISON, TX

FRONT DESK AGENT

2012 2013

Monitored performance of the team to ensure they were always exceeding the quality standards set in
place by the organization, while implementing all new policies and processes.
Accurately delivered the products in a timely fashion while working with staff, clients and vendors.
Adhered to the strictest guidelines of the company to ensure everyone inside was safe and secure.

2020 COMPANIES, FT. WORTH, TX

NATIONAL ACCOUNT MANAGER

2013 2014

Provided pristine customer service for guests resulting in receiving the highest customer satisfaction
survey among 20 employees.
Managed the front office during the morning, compiled all of the marketing and service materials for
hotel guests and prepared the occupancy reports.

PCV MURCOR, PLANO, TX

OPERATIONS MANAGER

2014

2010 2011

Flawlessly executed the launch of 16 retail kiosks at the same time in shopping mall venues.
Increased profit by channel and met revenue objectives by reviewing and providing recommendations
for contract negotiations.
Achieved a 98% accuracy rate by designing, building and implementing new inventory processes.

Erin Abood

972.612.0425

BOMBARDIER AEROSPACE CORPORATION , FLEXJET, RICHARDSON, TX

MANAGER, OWNER RELATIONS

2004 2007

Reduced the amount of customer service failures by 90% within a three month timeframe.
Executed new point-of-sale business applications to 40 employees flawlessly.
Attained an inventory exemption for two years in a row using effective leadership and communication.
Renovated a 10,000 square foot facility that paved the way for recognition as the Number One Manager
because of planning, coordination and execution of the project.

SPRINT PCS, OVERLAND PARK, KS

RETAIL O PERATIONS M ANAGER

2008 2009

Bumped customer survey results by 12% through the implementation of new programs.
Saved the company 30% by proactively managing the owner compensation budget.
Slashed costs by 50% while being able to maintain profitability through the implementation of new
inventory processes.
Recovered $300,000 and saved 75% by implementing a cost savings program to increase revenue.
Grew the business 5% by producing a team to manage the daily issues of the company.
Boosted the company to a 99.1% accuracy rating by restructuring the vendor accountability program.

TIFFANY & CO ., HOUSTON, TX

OPERATIONS MANAGER , TIFFANY STORE IN G ALLERIA M ALL

Resume, Page 2

1996 2004

Increased sales by 3% using a new store concept and training employees in processes and procedures.
Slashed labor costs by 20% because of a new retail part-time associate program that was introduced.
Skyrocketed sales by more than 30% to help save the company more than $200 per month using an
Internal Voice Response Unit for more than 500 retail locations.

EDUCATION
Business Management Coursework Southern Methodist University
Criminal Justice Kent University
Plano City Council Family Self-Sufficiency Commission Fund Raising Chairman
President of Class 49 and Fund Raising Chairman, Citizens Police Academy
Volunteer Addison Conference Center Event Planning
Volunteer Legacy Boxer Rescue
Leadership in Action
Leadership in Excellence Forum
Management Development Program
Coaching and Counseling Conversations
Problem-Solving and Decision-Making
Understanding Project Management
Achieving Extraordinary Customer Relations