THE HOSPITALITY

Extend your business reach

ECOSYSTEM
at your fingertips

Access applications on demand, at the point of need for mobility, data, video and voice.
Deliver mission-critical communications and computing infrastructure.
Wi-Fi
Cellular
GPS

Telematics

Rugged
PDA Smart
phone

EMPLOYEES

Deployment and
Management Services

Navigation,
push-to-talk,
videoshare

Contact Center
India

Enterprise
Data Center

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Mobile Middleware
Enterprise Applications

Barcode
Data Capture
Image Capture
Video Capture
RFID
Telemetry

Hotel Property
Chicago

AT&T
Mobility
Network
PARTNERS

Online Reservations
Internet

AT&T
MPLS
VPN

3G Laptop
Connections

AT&T IP
Network

AT&T
Network

Web Access

Managed
Security
Features

Restaurant
Dallas

PSTN
Internet

VoIP
Voice Access

AT&T Hosted
and Managed
Email and Messaging
ERP/CRM/eCommerce
Contact Center
Business Continuity
and Disaster Recovery
Storage
Utility Computing

CUSTOMERS
Digital Signage

Wi-Fi

SUPPLIERS

Franchisee Property
Memphis

To learn more about

AT&T solutions for business,
go to att.com/builtforbusiness

DSL
Netgate
Cellular
Failover

Telepresence

Connectivity and Management Solutions

MPLS VPN
Enable virtually any-to-any connectivity and
the flexibility to support voice, video and data
applications on a single network wireless and
wireline, including voice over IP and video, with
easy-to-use tools that monitor network performance.
Remote Access Services
Provide fundamental connectivity so that mobile
users become an end-point of the corporate network.
Hosting and Application Management
Provide consistent access to enterprise data
through Managed applications and eCommerce
tools, Security, Storage and Content Distribution.

Increase business velocity with

industry-specific application solutions.
Your World. Delivered.

Managed Utility Computing

Make computing resources and infrastructure
management available to customers when needed,
matching their IT investment with business demands.

Mobility Deployment and Management

Provide an array of tools for procurement, asset
and cost management, configuration & security
management, deployment, support and training.

Managed Security Services

Assess vulnerabilities, help secure your infrastructure,
detect attacks, respond to suspicious activities,
and provide for continuous operations.

Device Protection and Control

Manage diverse device types and operating
systems, help protect confidential corporate
data, and improve diagnostics and over-the-air
application management.

Business Continuity Management

Create and execute a robust BC/DR plan to ensure a
successful failover and continuous business operation.
Mobile IT Service Management (ITSM)
Extend ITSM applications wirelessly to accelerate
approvals, IT break-fix and IT asset management
processes, to help reduce IT cost and comply
with internal SLAs.

PCI Compliance
AT&T services for transaction routing, IVR,
and firewall can offer managed service of
many segments of your data transportation
path. Since our solutioning is a-la-carte, you
can help protect many communication points
while reserving your highly skilled IT professionals
for your unique corporate needs.

2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo
and all other AT&T marks contained herein are trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks contained herein
are the property of their respective owners.
Important Information: Coverage not available in all areas. Availability, security, speed, timeliness and uninterrupted
use of service are not guaranteed. Compatible device required. Additional hardware, software, services and/or network
connection may be required depending on selected solution. Potential benefits may vary by customer and with selected
solution. Additional restrictions apply. For pricing and complete details for the solutions discussed in this brochure, see
specific solution brochure and/or contact your AT&T account representative. Offers subject to change.

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AT&T understands the unique challenges faced by todays competitive

Hospitality industry. The demands have never been greater to improve
employee productivity and increase business velocity. AT&T delivers a
comprehensive suite of business solutions designed to meet the diverse
operational needs of hotels, restaurants and entertainment venues.

Turn the page to learn how we can enable

your entire ecosystem with real-time
information to increase business velocity.

2009 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo
and all other AT&T marks contained herein are trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies. All other marks contained herein
are the property of their respective owners.

REGIONAL MANAGEMENT

Increase business velocity with

hospitality solutions from AT&T

Accelerate business processes with real-time information and location. Enhance

enterprise collaboration and customer intimacy through unified communications.

CORPORATE OPERATIONS
1

Contact Center Solutions

Coordinate and streamline
multi-channel customer contacts
by integrating traditional call
center environments with website
customer service, online chat,
and best-of-breed IP technologies
for reservations and information.

Online Marketing
Handle large peaks in traffic,
bookings and orders with AT&T
Synaptic Infrastructure. Maintain
smooth interactions with partners
and customers, while helping
employees work without
interruption. When traffic spikes
on your website, our scalable
utility architecture expands the
capacity as needed and you
pay only for the capacity you use.

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Wireless Email
and Voice for Executives
Make decisions more quickly
with executives that are in
touch and can view contracts
and presentation attachments
from virtually anywhere.
Traveling no longer means
being out of touch with
the daily changes in the
overall business.

Mobile Workforce Management

Allow store and sanitation
inspectors to perform duties
directly on handheld devices,
reducing paper forms and data
entry time all while increasing
store coverage and visit frequency
with the same number of people.

Video Share for Inspections

Conduct real-time store
inspections across many stores
from one central location. Make
sure that promotions and sanitation
guidelines are being executed by
having a live video/audio tour of a
property or store with the manager
all viaa mobile connection.

In-Building Service Solutions

Enhance wireless cellular
3G coverage and provide
a comprehensive, managed
Wi-Fi solution for in-building
voice communications
and data applications.

Unified Communications
Connect distributed teams
and new employees at
properties and stores worldwide
for training or recruiting and
allow them to do it more quickly
and economically through audio,
web, and video collaboration tools.

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Secure and Reliable

Payment Systems
Ensure that your payment
systems are transmitting over
secure, PCI Compliant connections.
Back up your payment systems
with mobile connections that
allow you to quickly switch
over and continue executing
transactions when the primary
connection is interrupted.
Facilities Management
and Shrink Reduction
Improve operations with real-time
video monitoring, wireless dispatch
and alert, and remote sensor
monitoring including RFID tags
on selected items.

Field Service Automation

Improve guest experiences
by scheduling and dispatching
workforce via mobile devices,
enabling technicians to receive
and update work orders, parts,
warranty and billing from
the property.

Construction Management
Accelerate construction and reduce
project overruns with mobile
applications on handheld devices
that can efficiently gather time
sensitive RFIs and Change Orders
directly from the jobsite. Allow
design teams to receive alerts and
respond to issues away from job site.

Ive got a great

idea on how to
market this.

RESTAURANT

AT&T Wi-Fi Business & Private Use

Enable a host of applications,
services and devices on your private
Wi-Fi network. Raise the productivity
of your staff, while also running
business applications with higher
speeds and reduced expenses.

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GUEST EXPERIENCE
1

Digital Signage
Efficiently host, manage
and distribute video content
to large fixed screens with
wired connections or mobile
signs with cellular connections.
Menus, prices and schedules
can be updated or programmed
centrally without deploying
staff or CDs.

Enable communication and collaboration in virtually any time and any

place to corporate resources and applications.

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YOUR WORLD. DELIVERED.

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HOTEL

Supply Chain Management

Increase supply chain visibility
by deploying wireless devices
with barcode scanning and
RFID for material handling
and receiving, asset tracking,
and moving inventory.

Mobile Business
Intelligence and Dashboards
Extend reporting capability
to mobile handhelds and laptops
to receive updated key performance
indicators to enable better and
faster decision making. National
or regional management can
change or activate Marketing
programs based on detailed,
real-time metrics at their
fingertips for revenues,
bookings and expenses.

PROPERTY MANAGEMENT

Hotel

Loyalty Marketing
and Mobile Commerce
Extend the value of your CRM
tools by identifying and marketing
to your best customers, with
their permission, on their mobile
devices. Whether on your premises
or en-route to your properties,
smartphones and applications can
enhance your guest experience
and loyalty program interaction.

AT&T Telepresence
Using the AT&T global
MPLS-based VPN platform,
the AT&T Telepresence
Solution offers a fully
managed, turn-key, scalable
service, offering a "life-size" in
person meeting experience for
employees, partners or guests.

AT&T Wi-Fi Consumer

and Public Use
Offer wireless Internet access
to customers to enhance their
experience at your location.
AT&T markets Wi-Fi to its
120 million customers, driving
incremental traffic to your stores.

User

HQ

Enterprise
Data

Amusement
Park

Stadium

Restaurant
Call Center