Ebook On How To Implement An AS9100

Implementing an AS9100
Quality Management System
ETI Group
Thisguidetoimplementingan
AS9100CQualityManagement
System(QMS)waspreparedby
ETIGroup.Theguideisbased
onourexperiencesassisting
morethan650small,medium
andlargecompaniesthrough
thecompleteISO9001/AS9100
implementationprocessfrom
starttosuccessfulregistration.
CopyrightETIGroup2014
Page1
ETI Group
ThoughtforToday
Qualitymanagementsucceeds
whenthecostofthesystemisless
thanthecostofdefectsandpoor
servicewhichwouldotherwise
result.
PROFIT = INCOME - EXPENSES
Page2
TABLE OF CONTENTS
SubjectHeading
Page#
Introduction
ManagingChange
WhatisaQualityManagementSystem?
10
WhyImplementaQualityManagementSystem?
16
TheAS9100Standard
18
15StepstoImplementAS9100
36
Page3
Introduction
Formoreandmorecompanies,especiallyintheAerospaceIndustry
supplychain,implementingaQualityManagementSystem(QMS)based
onAS9100isbecominganecessity!Itcanhelpwinnewcustomersas
wellasretainexistingones.Whilethegoalistoachieveregistrationto
thestandard,itisnottheonlygoal.Theinternalbenefitsof
implementinganeffectiveQMSaresignificant.
ThisebookisintendedtobeaguidetoimplementinganAS9100QMS
inanyorganization.Asthesizeandnatureoforganizationsvary,wemay
notcoverallofthecircumstancesuniquetoyourcompany.Wedo
howeverdetailthetypicalprocessthatETIGroupconsultantsusewhen
assistingacompanytoimplementanAS9100QMS.
Page4
Introduction
ImplementinganAS9100QMSmayseemdaunting,especiallyforthe
smallerbusiness,fortunatelythestandardsareflexibleandmandate
requirementsforyourorganizationtofollowbutallowyoutofulfillthe
requirementsinawaythatmakessenseforyourbusiness.Thisallowsa
widerangeofcompanies,bothlargeandsmall,manufacturingand
servicetocreateaQMSthatmeetsthespecificneedsoftheirbusiness
aswellastherequirementsoftheAS9100Cstandard.
TheAS9100frameworkalsoprovidesanexcellentandpracticalmodel
fromwhichtoimplementtheadditionalrequirementsforanISO13485
orISO/TS16949QMS.
Page5
Introduction
Everyorganizationhasmanagementproceduresandinstructionsfor
creatinganddeliveringtheirproductsandservicestocustomers.Most
haveevolvedovertheyears,andaregenerallyadequate ifthey
werent,organizationswouldquicklygooutofbusiness.
Howeverpoormanagementsystemscanleadtowastefulprocesses,
poorproductsandservices,anddissatisfiedcustomers.Anefficient
organizationcantypicallybecharacterizedby:
Explicitawarenessof,and
concernfor,theneedsof
customersandother
stakeholders(suppliers,
employees,society,etc.),
Seniorandmiddlemanagers
whounderstandandfocuson
businessneeds,
Acommitmenttocontinuouslyimproveproductsandservices,
Employeedevelopmentandtrainingprogramsthatmeettheneedsof
theorganization,
Processesdesignedtoidentifyandreducewastedresources,
Complete,current,clearandrelevantdocumentation.
OrganizationsareincreasinglyintroducingformalQualityManagement
Systems(QMS)togaintheseandotherbenefits.
Page6
Managing Change
Thegreatestresourceacompanyhasisitspeople,inevitablytherewillbe
resistancetochangeswhenimplementingandmaintainingyourQMS.
Theoldway
TransitionZone
Thenewway
Peoplefeeldoneto
Newwayfeelschaotic
Peopledonthearthings
Oldanimositiesmaysurface
Newopportunitiesareidentified
Productivitymaytemporarilydecline
Resistancehasmanyfacesincludingdenial,lackofmotivationand
questioningofthemotivationbehindthedecisiontoimplementa
QMS.Strategiesformanagingchangeshouldbeaddressedduring
implementationplanning.
Page7
Managing Change
ThejourneyfromapreQMSorganizationtoonethatoperateswiththe
qualityandcontrolsnecessaryforcertificationisnotacasualtaskandis
unlikelytosucceedwithoutthecommitmentanddedicatedsupportof
topmanagement.
ForManagement
Forthepeopleaffected
changeis
changeis
Planned
Outoftheircontrol
Gradual
Sudden
ASolution
Problematic
Logical
Arbitrary
Opportunistic
Disruptive
Intentional
Disruptive
Somecommonformsofresistanceandsuggestedsolutionsare
detailedonthefollowingpage.
Page8
Managing Change
CommonFormsofResistance
CommonComplaint
RootCause
ProvenSolution
Thisisjustanother
flavorofthemonth.
Pastinitiativeshave Demonstrateleadershipbelief
beenlaunchedwith Selectbestpeopleastrainers
highfanfareandlittle Minimizefanfare
results
Idonthave
timecannotfreeup
resources.
Toomanyprojects/
activitiesinprocess
Thiscantworkinmy
areaofthebusiness.
Misconceptionabout AS9100hasbeensuccessfully
implementedineverybusiness
howaQuality
ManagementSystem sector.
Showexamplesfromother
worksorlackof
similarcompaniesthatare
informationabout
howitapplies
AS9100registered.
Stopotherinitiativesnotrelated
tocurrentprioritiesorthatonly
makeaminorcontribution.
Fatiguefrommany
Howisthisdifferent
frompastimprovement improvement
initiatives?
initiatives
Explain/showkeydifferences.
Isthisincrementalto
myexistingbusiness
plan?
Dontwanttoaddto
existingworkload
AlignAS9100implementation
worktodirectlysupportthe
existingbusinessplan
Doesmanagement
reallybelieve/support
it?
Lackofconfidence
thateveryoneison
board
Genuineleadership
commitmenttoimplementation
isrequired notjusttalk.
Page9
What is a Quality
Management System?
DevelopedbytheInternationalAerospaceQualityGroup(IAQG),
AS9100comprisesasetofrequirementsthatreflecttimeproven,
universallyacceptedgoodbusinesspractices,themajorityofwhichare
mandatory.AS9100CincludesalloftheISO9001:2008requirementsin
theirentiretyplusadditionalAerospaceIndustryspecificrequirements.
Acommonsensewayof
ORGANIZINGTHE
BUSINESSPROCESSES
thataffectthequality
ofyourproductsandservices
TheaimofaQMSisto
assurethatanorganization
consistentlymeetscustomer
needsbycontrollingthecore
processesthataffectthem
suchassalesorders,design,
production,inspection,
delivery,etc.
Therequirementsalsogobeyondthese"core"processestoaddress
supportprocesseslikepurchasing,training,calibration,maintenance,and
performancemetrics.
Page10
What is a Quality
Management System?
AProcessApproach
AnimportantaspectofaQMSisitsprocessorientedapproach.Insteadof
lookingatdepartmentsandindividualprocesses,itrequiresanorganization
tolookathowprocessesinteractandintegratewitheachother.
Page11
What is a Quality
Management System?
AQMSismuchmorethanacomprehensivesetofrules.Itwillhelpyou
manageyourbusinessmoreeffectivelyandimprovetheperformance
ofyourorganizationonanongoingbasis.
Saywhatyoulldo!
Dowhatyousay!
ProveIt!
ImproveIt!
Basically,AS9100requirements
fallunderfourmajorcategories:
Requirementsthathelpassure
thattheorganizations
productsand/orservicesmeet
customerspecifications.
Requirementsthatassurethe
QMSisconsistently
implementedandverifiable.
Requirementsformeasuringtheeffectivenessofthevarious
componentsofthesystem.
Requirementsthatsupportthecontinualimprovementofthe
companysabilitytomeetcustomerneeds.
SaywhatyoulldothroughtheQualityManagementSystem(QMS)
documentation.
DowhatyousaythroughdisciplineduseoftheQMS.
ProveitusingInternalAudits(andExternalones).
ImproveitusingtheCorrectiveandPreventiveActionSystem.
Page12
What is a Quality
Management System?
ThegeneralcomponentsofaQualityManagementSystem(QMS),as
definedbyISOTechnicalCommittee,TC176,areasfollows:
CustomerFocus:Customersneedsandexpectationsneedtobe
identifiedandachieved.
Leadership:TopManagementmustshowtheircommitmenttotheQMS
byleading,communicatingandunitingeveryoneintheorganizationto
achievethecompanysdesiredgoalsandbyprovidingtheresources
necessarytoaccomplishthem.
Involvementofpeople:Irrespectiveoftheirpositioninthecompany
everyoneisinvolvedintheQMS.
Process Approach: Allactivitiesinthecompanyaretreatedasaprocess.
Thiswillprovideforasystematicdefinitionofactivitiesinordertomeet
thestatedgoalsandidentifytheresourcesrequiredtomeetthosegoals.
SystemsApproachtoManagement:Requiresidentifyingallofthe
processesinthecompanyandtheirinterdependenceandthen
managingtheseprocessesasacompletesystem.
ContinualImprovement:ContinualImprovementofthecompanyisa
neverendingprocessinvolvingestablishinggoalsandmeasuring
progresstowardsachievingthosegoals.
FactualApproachtoDecisionMaking:Thisisthemethodofcollecting
andanalyzingdataandthenusingittomakesounddecisionsonwhat
pathtotake.
Page13
What is a Quality
Management System?
QualityManagementSystemRequirements
ToachieveAS9100certificationyourcompanymustestablish,
documentandimplementaQMSandmaintainitseffectivenessin
accordancewiththestandard.Controlleddocumentsaretypically
organizedandwrittenaccordingtoahierarchyshownbelow.
Policy
Manual
4.2.2QualityManual
Procedures
(BusinessProcesses)
4.2.3ControlofDocuments
WorkInstructions
4.2.4ControlofRecords
Records
AS9100 Documentation Pyramid

QualityManualaddresseseachareaofthestandardwithastatement
explaininghowtheorganizationmaintainscompliancetorequirements.
Procedures arehighleveldocumentsthatdetailhowtheorganizations
processesaredesignedandcontrolled.
WorkInstructionsareveryspecificanddetailallnecessaryinstructions
requiredforperformingaspecifictask.
Records mustbemaintainedtoshowcompliancetoqualitysystem
requirements.
Page14
What is a Quality
Management System?
Documents
QMSdocumentsdetailprocessesandprocedurestoensuretheymeet
theneedsofyourbusinessaswellastherequirementsofthe
standard.Thiswillensurethat:
Employeesperformthesametask,thesameway,everytime
Informationisrecordedinthesameway,everytime
Newemployeesaretrainedtoaconsistentstandard.
Everyone!
Everywhere!
EveryTime!
ControlledDocuments
Documentsmustbecontrolledtoensureonlythecurrentversionis
availabletoemployeeswhileperformingtheirduties.Aprocedureis
requiredtodetailthemanagementofallcontrolleddocuments.
Page15
Why Implement a Quality

Management System?
InternalBenefits
QMSregistrationwillhelpyouwinnewcustomersandretainexisting
ones.Whilethegoalistoachieveregistration,itisnottheonlygoal.The
internalbenefitsofaneffectivesystemincludebutarenotlimitedto:
Anunderstandingthatqualityisnotjusttheresponsibilityofthe
qualitydepartment,itseveryone'sresponsibility.
Documentedproceduresandworkinstructionsformthebasisfor
repetitionandbecomethewaywedobusiness.
Lessdependencyonkeyindividuals,responsibilityand
accountabilityforkeytasksaredistributedacrosstheworkforce.
Monitoringandmeasuringofkeyqualityperformanceindicators
improvesmanagementoversight.
InternalAuditshelpidentifyproblemsthatcouldimpactcustomer
satisfactionand/oroperationalefficiency.
AformalCorrectiveandPreventativeActionsystemensures
permanentsolutionstoproblemsaredevelopedandimplemented.
Operationstransformedfromdetectionmodetoaprevention
mode.Preventiontakesalotlessworkandisfarlessexpensive
thandetection.
Increasedprofitabilityasproductivityimprovesandreworkcosts
arereduced.
Page16
Why Implement a Quality

Management System?
ResultsofasurveyofRegisteredCompanies,QualitySystemsUpdate
Magazine
CustomerSatisfaction
Ontimedeliveryincreased20%
ImprovedOperations
89%reportgreateroperationalefficiency
48%reportincreasedprofitability
76%reportmarketingbenefits
26%reportimprovedexportsales
ResultsofasurveyofRegisteredCompaniesinTheUnited
KingdomconductedbyLloydsRegisterQualityAssurance
90
80
70
60
50
40
30
20
10
0
Greater
Improved Improved
Reduced Improved
Management Efficiency/ Consistency Waste Customer
Control Productivity Across Sites
Service
Reduced
Costs
Reduced
Employee
Turnover
Other
Page17
The AS9100C Standard

Goal=DevelopConsistent,ReliableProcesses
Improvement of Quality
4 Continual
Management System
C
U
S
T
O
M
E
R
S
A
T
I
S
F
A
C
T
I
O
N
5 Management
responsibility
R
E
Q
U
I
R
E
M
E
N
T
S
8 Measurement,
analysis,
Resource
6 management
Input
improvement
Product
7 realization
Product
C
U
S
T
O
M
E
R
Output
ModelofaprocessbasedQualityManagementSystem
Areliableprocessproducesaconsistent,predictableoutcome,andis:
Consciouslydeveloped:Factsanddataarecollected,themethodis
thoughtaboutbyparticipants,debated,andagreedto,beforethe
methodisimplemented.
Explicitlyestablished:Themethodiscarefullydocumentedin
sufficientdetailforthepurposesneeded.Everyattemptismadeto
makethemethoderrorproof.
Consistentlyfollowed:Everyonefollowsthemethodasdocumented!
Currentlybelievedtobebestway:Themethodisuseduntil
someonethinksofabetterway.
Page18

HowdoesAS9100differfromISO9001?
AS9100emphasizesaddressingcustomerandapplicable
statutoryandregulatoryQMSrequirementsandalsofocuseson
controlsthatminimizeerror.
Aerospacespecificrequirementsareaddedtomostofthe
sectionsoftheISO9001Standard,withanemphasison:
Conformancetocustomer,regulatoryandstatutory
requirements(safety&airworthiness)
Flowdownofrequirementstosuppliersandsubtier
suppliers
Riskmanagementwithconsiderationofspecial,criticaland
keycharacteristics
ConfigurationManagement
ProductionProcessVerification(FirstArticleInspection)
Changecontrol(documents,designs,processes,equipment,
tooling,etc.)
Note1:AS9100includesalloftherequirementsofISO9001inits
entiretyplusadditionalAerospaceIndustryrequirements.
Note2:IntheoverviewoftheAS9100clausesthatfollow,ISO9001
requirementsareshowninregulartypeandtheadditionalAS9100
requirementsareshowninbolditalictype.
Page19

4 QualityManagementSystem
4.1GeneralRequirements
DescribeshowyourQMSistobeestablished
ProvidesrulesforallprocessesintheQMS
Givesrequirementsforoutsourcedprocesses
AS9100Emphasizesaddressingcustomerand
applicableregulatoryrequirements
4.2DocumentationRequirements
DescribesinformationstructureofyourQMS
Shouldthinkintermsofinformation
managementandcontrolrather
thandocumentmanagement
AS9100emphasizesaccesstoandawarenessof
relevantdocumentationbypersonnel
AS9100alsorequirescontrolofrecordscreatedand/or
retainedbysuppliers
Page20

5 ManagementResponsibility
5.1
ManagementCommitment
5.2
CustomerFocus
5.3
QualityPolicy
5.4
Planning
5.5
Responsibility,Authority&
Communication
5.6
ManagementReview
Implication
Thissystembelongsto
management!
Strongemphasison
responsibilities of
management!
6 ResourceManagement
6.1ProvisionofResources
Determine&provideresourcesneeded
6.2
Implement&maintain&
ContinuallyimproveQMS
Enhancecustomersatisfaction
HumanResources
Assignmentofpersonnel
Competence,training,andawareness
6.3
Infrastructure buildings,utilities,equipment,transport,IT
6.4
WorkEnvironment temperature,humidity,lighting,
cleanliness,ESDprotection,etc.
Page21
The AS9100 Standard

7 ProductRealization
Customer
Customer
Related
Processes
7.2
Policies,Plans,Resources
Design
and
Developmen
t
7.3
Purchasing
7.4
Customer
Production
AndService
Provision
7.5
ControlofMonitoring&MeasuringEquipment 7.6
PlanningofProductRealization 7.1
Sequenceofprocesses&subprocessesneededtoproducethe
productStrongemphasisonsequenceofprocesses&interactions
7.1
PlanningofProductRealization
ConsistentwithotherrequirementsforyourQMS
Documentedinasuitableform(QualityPlanorestablishedQMS)
Determine:
Qualityobjectivesforproduct,projectorcontract
Specificresource&processneedsforproduct
Verification,validation,monitoring,measurement,inspection
andtestactivitiesneeded(includingacceptancecriteria)
Recordrequirements
Planningmustbedoneforeachproduct,projectorcontract
AS9100includesresourcesforoperationandmaintenanceofthe
product(postdelivery).
Page22
The AS9100 Standard

7.1
PlanningofProductRealization(continued)
ThereareadditionalAS9100elementsthatcover:
ProjectManagement
RiskManagement
ConfigurationManagement
ControlofWorkTransfers
7.2
CustomerRelatedProcesses
7.2.1Determinationofrequirements
relatedtotheproduct
7.2.2Reviewofrequirements Can
wedoit?Isthereachange?
AS9100addsrequirementthatrisksareidentifiedand
specialrequirementsdetermined.
7.2.3
CustomerCommunication questions,orders
andchanges,feedback,complaints
Note:Specialrequirementsarethosewhichhavehighriskstobeing
achieved,suchasperformancerequirementsatthelimitofindustry
capabilityortheorganizationstechnicalorprocesscapability
Page23
The AS9100 Standard

7.3DesignandDevelopment
7.3.1
Planning projectplanwithdesignstages,tasks,responsibilities
7.3.2
Inputsthedesignrequirements
7.3.3
Outputs thedocumenteddesign,theproductspecification
7.3.4
Review checkingoutputagainstinputforeachstage
7.3.4
Review checkingoutputagainstinputforeachstage
7.3.5
Verification makingsurethedesignwillmeetrequirements
7.3.6
Validation makingsuretheproductwillmeetrequirements
7.3.7
ControlofChanges ensurechangesareidentified,evaluated,
controlledandrecorded
Page24
The AS9100 Standard

7.3DesignandDevelopment
AS9100additionsemphasize:
Structuredandthoroughprojectplanning
Specificationofcriticalitems,includingkeycharacteristics,and
specificactionstobetaken
Definitionofdatarequiredtoallowproducttobeidentified,
manufactured,inspected,tested,usedandmaintained
Maintenanceofconfigurationmanagementthroughoutthe
designverification&validationprocess
Designreviewauthorizationforprogressiontonextstage
Controloftestingprocessesandrecordsofresults
Approvalofdesignchangesbycustomers/regulatoryauthorities
asrequired.
Note: Projectplanningmustconsidercomplexityandsafetyandfunctional
objectivesinaccordancewithcustomer/regulatoryrequirements,aswellas
abilitytoproduce,inspect,testandmaintaintheproduct.
Criticalitems mayresultfromthespecialrequirementsidentifiedduringthe
riskassessmentmentionedpreviously.Theyareitemsthathaveasignificant
effectontheproductrealizationanduseoftheproduct,includingsafety,
performance,form,fit,function,producibility,servicelife,etc.Theyrequire
specificactionstoensuretheyareadequatelymanaged.
Akeycharacteristic isaattributeorfeaturewhosevariationhasasignificant
effectonproductfit,form,function,performance,servicelifeor
producibility,thatrequiresspecificactionsforthepurposeofcontrolling
variation.Acriticalitemmaybefurtherclassifiedasakeycharacteristicifits
variationneedstobecontrolled.
Page25
The AS9100 Standard

7.4
7.4.1
Purchasing
PurchasingProcess Select&managesuppliers
AS9100statesthattheorganizationisresponsiblefor
productquality,includingcustomerdesignatedsources
AS9100hasspecific
requirementsregarding
suppliermanagement
7.4.2PurchasingInformation
Specifyrequirementsforwhat
youwanttobuy
AS9100addsspecificsregarding:
Identification
Data,inspections,tests,testspecimens
Notificationofchanges/nonconformity
Rightsofaccessbyorganization,customer,regulatory
authoritiestosupplierfacility&recordsasapplicableto
order
Requirementsforsuppliertoflowdownrequirementsto
subtiersuppliers
Page26
The AS9100 Standard

7.4.3
VerificationofPurchasedProduct Toinspectornotto
inspect?
AS9100additionsare:
Examplesofverification
Positiverecall
Delegationofverificationtosupplier
Note:AS9100notesthatcustomerverificationactivities(asin
sourceinspectionattheorganizationssupplier)shouldnotbeused
asevidenceofeffectivecontrolofqualitybyeithertheorganization
oritssupplier,anddoesnotabsolvetheorganizationof
responsibilityforcompliancewithrequirementsandproduct
conformance.
7.5ProductionandServiceProvision
7.5.1
ControlofProductionandServiceProvision
Infothatdescribestheproduct
WorkInstructionsasneeded
Suitableequipment
Availabilityanduseofmonitoring&measuring
equipment
Inspectionsandtests
Release,deliveryandpostdeliveryactivities
Page27
The AS9100 Standard

7.5.1
ControlofProductionandServiceProvision(continued)
AS9100addsspecificrequirementsfor:
Accountabilityforallproductduringproduction
Inprocessverificationconsiderations,evidenceof
completionofallproductionand
inspection/verificationoperations
Provisionfortooling,utilities,removalofforeign
objects,
Workmanshipcriteria
ProductionProcessVerification(formerlycalledFirst
ArticleInspection)
Controlofprocesschanges
Controlofequipment,tooling,softwareprograms
Planningforcriticalitemsandprocesscontrolofkey
characteristics
Postdeliverysupport
7.5.2 ValidationofProcessesforProductionandServiceProvision
specialprocesses
Page28
The AS9100 Standard

7.5.3
IdentificationandTraceability ID,pass/failstatus,unique
IDasrequired
AS9100additionsfor:
Configurationidentification
Acceptanceauthoritymedia
Examplesoftraceabilityrequirements
7.5.4
CustomerProperty safeguardcustomersupplied
product,equipment,software,intellectualproperty,
personaldata
7.5.5
PreservationofProduct protectproductfromstartto
finish
AS9100includesconsiderationsfor:
Cleaning,foreignobjects
Specialhandlingforsensitiveproducts/hazardous
materials
Markingandlabelingincludingsafetywarnings
Shelflifecontrolandstockrotation
Page29
The AS9100 Standard

7.6
ControlofMonitoringandMeasurementEquipment
A.K.A.Calibration
Calibratedorverifiedatspecifiedintervals,orpriortouse,
againsttraceablemeasurementstandards
Identifiedtoenablestatustobedetermined
Recordcalibration/verificationresults
Assess&recordvalidityofpriorresultsifdevicesarefoundto
notconformtorequirements takecorrectiveactionon
equipmentandaffectedproduct
AS9100 adds some specifics for methods
8 Measurement,AnalysisandImprovement
8.1
General Plan&determinemethods(statisticaltechniques)
10 0
andextentofuse
8.2
Monitoring&Measurement
8.3
ControlofNonconformingProduct
8.4
AnalysisofData
8.5
Improvement
80
60
40
20
0
10 0
80
60
40
20
0
J
Page30
The AS9100 Standard

8.2
8.2.1
CustomerSatisfaction monitorperceptionofquality
AS9100Additions:
8.2.2
Monitoringofproductconformity,
ontimedeliveryand
customercomplaints&CArequests.
Requirementtodevelop&implementimprovement
planstoaddressdeficiencies&assesseffectiveness
ofresults.
InternalAudit atool forevaluatinginternalcompliance
Auditsmustbeplannedandrecorded,
objectiveandimpartial,with
timelyCorrectiveActiontakenbyManagementand
followuptoverifyactionstaken.
Resultsmustbereported.
AS9100clarifiesthatcustomercontractual
requirementsarepartoftheplanned
arrangementstobeauditedforconformance
Note: ThepurposeofanInternalAuditisnottopassthetest.
Thegoalistosurfaceissuesandopportunitiesandaddressthem
throughtheCorrectiveandPreventiveActionSystem.
Whilenotexplicitlystated,thegeneralexpectationisthatInternal
AuditorsreceivetrainingonauditingtechniquesandtheStandard;
sixteenhoursoftrainingaretypical.
Page31
The AS9100 Standard

8.2.3
8.2.4
Monitoring&MeasurementofProcesses
Abilitytomeetperformanceobjectives
Maintaincapabilityandimproveifneeded
AS9100statesactions
requiredintheeventof
processnonconformity
ofProduct
Verifyrequirementsaremet
Resultsrecorded
Recordauthorityresponsibleforreleasetocustomer
AS9100additionalrequirements:
Keycharacteristicsmonitoredandcontrolled
Samplingplanspecifics
Positiverecallconsideration
DocumentationofInspectionplans,instructions,
measuringinstrumentsandrecordstoprovide
evidenceofproductqualification
Documentsaccompanyingproductarepresentat
delivery
Page32
The AS9100 Standard

8.3
ControlofNonconformingProduct
Identificationandcontrolofanydefective
material/producttopreventitsuse
Determinationofactionstotake
Reverificationafterrework/repair
Evaluationofneedforrecallofshippedproduct
AS9100additionalrequirements:
Appliestocustomerreturns
Processforapprovalofpersonnelwhodisposition
product
Restrictionsonuseasisorrepairdispositions
Takingactionstocontaintheeffectof
nonconformityonotherprocessesorproducts
Requirementsforscrapmarkinganddisposal
Timelyreportingofnonconformingproductto
otherparties
Page33
The AS9100 Standard

8.4
AnalysisofData
Determine,collectandanalyze appropriatedata,Purpose:
DemonstratesuitabilityandeffectivenessofQMS
Evaluateimprovementopportunities
Includedatageneratedbymonitoring/measuringactivities&other
relevantsources
Analyzedataforinformationon:
Customersatisfaction
Conformitytoproductrequirements
Characteristics&trendsofprocessesandproducts
LookforPreventiveActionopportunities
Supplierperformance
8.5
Improvement
8.5.1
ContinualImprovement
Continuallyimprove organizationsperformance
Use Policy,objectives,audits,data,CAPAandManagementReview
tofacilitateimprovement
AS9100additions:
Organizationmustmonitorimplementationofimprovement
activitiesandevaluateeffectivenessofresults.
Opportunitiescanresultfromlessonslearned,problemresolution,
benchmarkingofbestpractice
Page34
The AS9100 Standard

8.5.2 CorrectiveAction
Defined,documentedprocess;comprehensive
Eliminatecause(s)topreventrecurrence
Appropriatetotheimpact
AS9100addsrequirementsfor:
FlowdownofCorrectiveAction(CA)tosuppliers
Specificactionswheretimely&/oreffectiveCAnotachieved
Determiningwhetheradditionalnonconformitiesexistbasedon
causesfound,andtakingappropriateaction
CorrectiveActionversusPreventiveAction
8.5.3 PreventiveAction
BasicallysameprocessasCorrectiveActionbutusesdataproactively
Detect Analyze Eliminatecausesofpotential problems
AS9100notesPreventiveAction(PA)examplessuchasrisk
management,errorproofing,FMEA,informationonproduct
problemsreceivedfromexternalsources
Page35
15 Steps to Implement
AS9100
Designing,documentingandimplementinganAS9100QMSisa
significantundertaking.Typically,ETIGrouprecommendsandusesafour
phaseapproachtoassistclientsinimplementingasystemthatmeetsthe
specificneedsoftheirbusiness.
Phase1
Phase2
Planningand
Design
Establish
Measurement
Program
Documentation
Development
Design/Document
Operations
Processes
EstablishQuality
SystemStructure
Phase3
Implementation
Design/Document
Management
Processes
Phase4
Assessmentand
Registration
ThisapproachhasbeensuccessfullyusedbyETIGrouptoassistmorethan
650organizations,bothlargeandsmall,manufacturingandserviceto
implementaQMS.Ataskbytaskoverviewofthisapproachisprovidedon
thefollowingpages.
Page36
AS9100
PHASE1:PLANNINGANDDESIGN
Step1 DecisionMakingandCommitment
Thefirsttaskisfortopmanagementtodecideifthecompanyshould
pursueAS9100registration.
Tomakeaninformeddecision,topmanagementshouldhaveagood
understandingofAS9100fromabusinesspointofview,theconcepts
behindAS9100,thegeneralprocessforimplementationandthe
requirementsofthestandardastheyapplytoyourcompany.
Topmanagementmustalsodemonstrateitscommitmentand
determinationtoimplementanAS9100QualitySysteminthe
organization.Withouttopmanagementcommitment,noquality
initiativecansucceed.
Page37
AS9100
1.1TopManagementCommitment
Toprovideevidenceofcommitmenttothedevelopmentand
implementationofaQMSandcontinuallyimproveitseffectiveness,top
managementcanachievethisby:
Communicatingtotheorganizationtheimportanceofmeeting
customer,statutoryandregulatoryrequirements,
Definingtheorganization'squalitypolicyandmakingthisknownto
everyemployee,
Ensuringthatqualityobjectivesareestablishedatalllevelsand
functions,
Ensuringtheavailabilityofresourcesrequiredforthedevelopmentand
implementationofthequalitymanagementsystem,and
Conductingtherequiredmanagementreviewmeetings.
Topmanagementshouldalsoconsider
actionssuchas:
Leadingtheorganizationbyexample,
Participatinginimprovementprojects,
Encouragingtheinvolvementofall
employees.
Page38
AS9100
1.2TopManagementCommitment
Topmanagementshouldidentifythegoalstobeachievedthroughthe
QualitySystem.Typicalgoalsmaybe:
Tobecomemoreefficientandprofitable
Toproduceproductsandservicesthatconsistentlymeetcustomers'
needsandexpectations
Improvecustomerssatisfaction
Increasemarketshare
Reducecostsandliabilities
Step2 ImplementationTeam&ManagementRepresentative
AS9100isimplementedbypeople.Thenextstepistoestablishan
implementationteamandappointaManagementRepresentative(MR)as
itscoordinatortoplanandoverseeimplementation.Implementationteam
membersshouldincluderepresentativesofallorganizationalfunctions
Marketing,Design,Development,Planning,Production,Qualitycontrol,etc.
TheManagementRepresentativeisyour
company'spointpersonandsoontobeexperton
AS9100.Inthecontextofthestandard,thisperson
actsastheinterfacebetweenyourtop
managementandtheAS9100registrar. This role
is,infact,muchbroaderthanthat.The
ManagementRepresentativeshouldalsoactas
theorganizationsQualitySystemChampion."
Page39
AS9100
2.1ManagementRepresentative(MR)Responsibilities
TheMRmustbeapersonwith:
The totalbackingoftheCEO,
Agenuineandpassionatecommitmentto
qualityingeneralandtheQuality
ManagementSystemsinparticular,
Therespectresultingfromrankand/or
senioritytoinfluencepeopleatalllevelsand
functionsoftheorganization,and
Agoodknowledgeofqualitymethodsin
generalandAS9100inparticular.
ThestandardmakesitveryclearthattheManagementRepresentative
takesonthethreeresponsibilitiesdescribedbelow.
1.QualitySystemMaintenance. EnsuringthatQualityManagement
Systemprocessesareestablished,implementedandmaintained.
2.ReportingonQualitySystemperformance. Reportingtotop
managementonhowwell,orpoorly,theQualityManagementSystemis
performing,includingidentifyinganyneedsforimprovement.
3.Promotingcustomerrequirements. Ensuringallemployeesareaware
ofcustomerrequirements.Itisessentialthatallemployeesunderstand
whatthecustomerneeds,andhowtheycanaffecthowwellthecompany
satisfiestheseneeds.
Page40
Steps to Implementing
AS9100
Step3 EmployeeAwarenessTraining
Itisimportanttoinformemployeesasearlyaspossibleofyourplanto
becomeAS9100registered.Youwillneedtoexplaintheconceptofa
QMSandhowitwillaffectemployeesinordertogaintheirbuyinand
support.Don'tdelaythissimplestep,ifnegativerumorsandgossip
develop,yourimplementationeffortswillbecomemuchmoredifficult!
SinceAS9100affectsalltheareasandallpersonnelintheorganization,
trainingprogramsshouldbestructuredfordifferentcategoriesof
employees seniormanagers,middlelevelmanagers,supervisorsand
workers.Thistrainingshouldcover:
Thebasicconceptsofquality
systemsandthestandard,
Theoverallimpactonthe
companysstrategicgoals
Thechangedworkprocesses,
andthelikelyworkculture
implicationsofthequality
system.
Inaddition,initialtrainingmayalsobenecessaryonwritingquality
manuals,proceduresandworkinstructions.Whentheinhouseabilityto
providethistrainingisnotavailable,itmaybenecessarytoparticipatein
externaltrainingcoursesrunbyaprofessionaltrainingorganizationsor
anexternaltrainingorganizationcouldprovidethistraininginhouse
Page41
AS9100
Step4 PerformaGapAssessment
Thenextstepintheimplementationprocessistocompareyourexisting
qualitysystemwiththerequirementsoftheAS9100standard.Thisis
oftenreferredtoas"gapassessment'withthegoalofdetermining:
Whatexistingcompanyprocessesand
proceduresalreadymeetAS9100
requirements
Whatexistingproceduresandprocesses
needtobemodifiedtomeetAS9100
requirements
Whatadditionalproceduresand
processesneedtobecreatedtomeet
AS9100requirements
Ingeneral,thestepstoperformagapassessmentare:
1. Whatisthepresentoperation/process?Whatalreadyexists?,
2. AnalyzetherelevantsectionsoftheAS9100standardtodetermine
whatisactuallyrequired?
3. Documentthegaps.
Thegapassessmentcanbeperformedinternallyiftherequired
knowledgeexists,oranexperiencedAS9100consultingfirmcanprovide
thisserviceforyou.
Page42
AS9100
Step5 ImplementationPlanning
Afterthegapassessment,youshouldhaveaclearpictureofhowyour
existingQualitySystemcompareswiththeAS9100standard.
Adetailedimplementationplanshouldbedeveloped thatidentifiesand
describestaskrequiredtomakeyourQualitySystemfullycompliantwith
thestandard.Thisplanshouldbethoroughandspecific,detailing:
Qualitydocumentationtobedeveloped
TherelevantAS9100standardsection
Personorteamresponsible
Approvalsrequired
Trainingrequired
Resourcesrequired
Estimatedcompletiondate
Theseelementsshouldbeorganizedintoadetailedchart,tobereviewed
andapprovedbytopmanagement.Theplanshoulddefineresponsibilities
ofdifferentdepartmentsandpersonnelandsettargetdatesforthe
completionoftasks.Onceapproved,theManagementRepresentative
shouldcontrol,reviewandupdatetheplanasdocumentationandthe
implementationprocessproceeds.
Ahighlevel12monthimplementationactionplanisshownonthe
followingpage.
Page43
AS9100
Month1
Month3
Month5
Month7
Month9
Month10
Month12
AppointMR&
establishteam
Employee
awarenesstraining
Gapassessment&
planning
Developdocumentation
RegistrarSelection
ImplementQualitySystem
&trainemployees
InternalAudits
ManagementReview
andcorrectiveactions
Stage1
RegistrationAudit
CorrectiveActions
Stage2
RegistrationAudit
Highlevel12monthimplementationplan
Page44
15 Steps to Implementing
AS9100
PHASE2:DOCUMENTATIONDEVELOPMENT
Step6 DocumentationDevelopment
ThereisnorightorwrongwaytodocumentyourQualityManagement
System. Webelievethatyourcompanyshouldstartwiththeminimum
requirements.ThiswouldincludeyourQualityManualandsix
documentedproceduresthatarecurrentlyrequiredtocreateanAS9100
QMS:DocumentControl;ControlofRecords;InternalAudit;Non
ConformingProduct;CorrectiveActionandPreventiveAction.
Therewillbesomeadditionaldocumentedproceduresthatwillbe
helpfulforyourstafftofollowwhileworkingonyourcompanysvarious
processes.Thesecanbedeterminedduringtheplanningstageand
shouldbeincludedinyourimplementationprojectplan.
TheRightSizeQualityManagementSystem
MinimumRequirements
QualityManual
6Procedures
20Records
PlusAdditionalKeyProcesses
Overkill
Page45
AS9100
6.1OrganizingandDocumentingYourQualitySystem
Documentation istypicallyorganizedandwrittenaccordingtoahierarchy
shownbelow.Alistofthedocumentstobepreparedshouldhavebeen
drawnupandtheresponsibilityforwritingdocumentsassignedtothe
personsresponsibleforeachofthequalitysystemprocessesinyour
companyduringimplementationplanning.
Quality
Manual
Procedures
(BusinessProcesses)
WorkInstructions
Forms&Records
TheQualityManual Ahighleveldocumentthattypicallyincludes:
AstatementexplainingthescopeoftheQMS,includingexclusions
anddetailsfortheirjustification
AdescriptionoftheQMSprocessesandtheirinteractions
Thecompanysqualitypolicyandqualityobjectives
Ancompanyprofileshowingtherelationshipsandresponsibilities
ofpersonswhoseworkaffectsquality
Anoverviewofthesystemlevelprocedures
Page46
AS9100
QualityManual(Continued)
TheQualityManualisusuallywrittenearlyoninyourQMSimplementation.
Processesandproceduresmaychangeasyourorganizationworksthrough
thedocumentationprocess.Itwillbenecessarytogobackandrevisethe
QualityManualtobringitbackuptodateandensurethatthecorrectprocess
interfacesaredefinedandresponsibilitiesandauthoritiesdocumented.
Procedures arehighleveldocumentsthatdetailhowtheorganizations
processesaredesignedandcontrolledandthechecksthatarecarriedout.
WorkInstructionsareveryspecific,
anddetailallnecessaryinstructions
requiredforperformingaspecifictask.
Listsprovideinformation.Theycan
alsobeincorporatedintothebackofa
procedureasadditionalinformation
(Appendix,Attachments,etc.).
Forms capturerecordsfordata/informationrequiredtosupportorconfirm
processes.Formscanbeseparatelycontrolleddocumentsand/orincluded
withintheappropriateprocedure.
Records mustbemaintainedtoshowcompliancetoqualitysystem
requirements.
Page47
AS9100
6.2RecordKeeping Qualityrecordsprovideobjectiveevidenceofyour
compliancetomanyoftheAS9100requirements.Youmustkeepyour
recordsuptodatetoprovecomplianceduringyourregistrationor
subsequentsurveillanceaudits.Minimumrequiredrecordsincludebut
arenotlimitedto:
Evidencethatmetricsareusedtomonitorandimprove
processes(QualityObjectives)
ManagementReviewMeetings
EmployeeCompetence,Awareness,andTraining
Productplanningmeetscustomerrequirements
Contractreviewandactionsarisingfromthereview
Designanddevelopmentplanning,inputs,reviews,
verification,validation(includingchangestodesigns)
Supplierevaluationandreevaluation
Resultsofmonitoringandmeasuring
InternalAudits
Approvaltoreleaseproductfordelivery
Actiontakenonnonconformingproduct
CorrectiveAction
PreventiveAction
Page48
AS9100
6.3Documentation GettingStarted
Yourcompanyprobablyalreadyhassomedocumentedpoliciesand/or
procedures.Althoughtheymaybeincomplete,lackspecificdetail,beout
ofdate,orarenotintegratedwithotherbusinessprocessesasrequiredby
theAS9100standard.
Makealistofallthesedocuments,includingprocedures,workinstructions,
formsandlistsandincludetheircurrentstatusincomplete,lackingdetail,
outofdate,inaccurate,notintegratedwithotherbusinessprocesses,etc.
Theremayalsobesomeareasofthebusinesswhichyouchoosenotto
includewithinthescopeofyourQMS,suchasfinanceorbusinessstrategy
documents.
Areasdeemedoutofscopemustnothaveanimpactonproductquality
andshouldnotbeincludedinyourQMDdocumentation,althoughthese
areasshouldbelistedintheexclusionsdocumentedinyourQuality
Manual.
Considertheprimaryaudienceforthedocumentanduselanguageand
vocabularythatisappropriateforthecompanyandfortheusers.
Page49
AS9100
6.4Documentation MapCurrentProcesses
Maptheprocessesusedtomanagethequalityframework,including
theirsequenceandinteractionwitheachother.Ensurethatall
stakeholdersareincludedinthemappingprocessandgapsarenoted
wheredocumentsaremissingorwhereaprocessneedstobeupdated
tomeetarequirementoftheAS9100standard.
Start
Purchasing
Verify Price &
Availability with
Supplier
Requestor
Purchase Request
Form
FORM # 7.4 - 2
Identify Product
Service to Purchase
Requestors Mgr
.
Requestors Mgr
.
Return with
Explanation
Review / Approve
Purchase Request
Purchasing
Create Purchase
Order
Purchasing Mgr
Review and
Approve PO
No
Purchase Order
Approved ?
Purchasing
Yes
Approved Vendor
List
Supplier on
Approved
List ?
Forward to
Supplier
Yes
Purchasing
No
Supplier
Evaluation &
Selection Process
Monitor Supplier
Performance
Done
TypicalProcessMap
Page50
AS9100
6.5TemplatesforControlledDocuments
Templatesshouldbedevelopedforallofthecontrolleddocumenttypes
youintendtouse.Templatesshouldhaveconsistentstylesandformatsso
thatdocumentsareeasytoreadandnavigate.
Eachtemplatemustmeetcontrolled
documentrequirements.Procedures
andWorkInstructionsshouldhave
Purpose,ScopeandResponsibilities
sections.Acompanylogocanalsobe
includedwiththedocumentheader.
DocumentingyourQualitySystemischallengingandtimeconsumingbut
canbesimplifiedwithgoodpredesignedtemplatesorthehelpofan
experiencedconsultingfirm.Ifyouchoosetopurchasetemplatesthey
shouldbechosencarefullyastheywillhaveasignificantimpactonthe
effortyouspendonimplementation,andevenmoreimportantly,onhow
efficientandbusinessfriendlyyourcompany'sQualitySystemwillbe.
6.6CreateaCompanyQualityPolicy
WehaveallreadanorganizationspostedMissionStatementwhen
enteringtheirestablishment.AQualityPolicyissimilarbutaddressesthe
specificrequirementsofAS9100.ThisisthefoundationofyourQMSand
establishestopmanagementscommitmenttoQuality.Itshouldalsobe
communicatedthroughoutyourorganization.
Page51
AS9100
6.7TopLevelQualityObjectives
TheframeworkfordeterminingyourQualityObjectivesis
establishedinyourorganizationsQualityPolicy,these
objectivesarepresentatalllevelsoftheorganization,they
establishmeasureableprocessestoassureyourproductor
servicemeetsstatedrequirements.
6.8DeterminingInteractions
Oneofthemanybenefitsincreating
yourQMSisimprovedcommunications
betweendepartmentalfunctions.
AS9100
AFoundation
Accomplishingthisrequiresthatyou
forExcellence
clearlydefinethesedepartmental
functionsandidentifytheirinteractions.
YoucanusetheQualityManual,
DocumentedProcedures,oraProcessFlowCharttodothis.
6.9DetermineAuthorities
AnotherbenefitofyourQMSistherequirementtoclearlydefineand
documentauthorities.Itisnotuncommoninmanyorganizationsto
makestaffresponsibleforsomethingwithoutgivingthemaclearly
definedauthoritytoseethetaskthrough.Thisoftenleadstostressand
lowmorale.
Page52
AS9100
6.10DocumentControl
A DocumentationControlSystemmustbecreatedtomanagethe
creation,approval,distribution,revision,storage,anddisposalofthe
varioustypesofdocumentationthatyourcompanydevelops.Your
documentcontrolsystemsshouldbeassimpleandaseasytooperateas
possiblebutsufficienttomeetAS9100requirements.Itshouldinclude:
Auniqueidentification,usuallya
lettercodeforthetypeof
document(e.g.SOP,WI,LST)and
asequentialnumber.
Revisioncontrolwhereeach
updatetothedocumentmust
resultinanincrementalincrease
intherevisionnumber.
Achangehistorysummarizingchangesmadetoadocument
Signaturesofthepersonpreparingandthepersonapprovingthe
document.Averificationsignatureisalsousuallyrequiredto
confirmthatthecontentsofthedocumentareaccurate.
Thedateoftheversionorrevision
TheprincipleofAS9100documentcontrolisthatemployeesshouldhave
accesstothedocumentationandrecordsneededtofulfiltheir
responsibilities.
Page53
AS9100
Step 7 Review and Release Documents
Managementshouldreviewallof
thedocumentationtoensureit
meetstheoperationalneedsofthe
businessaswellasAs9100
requirements.Followingthe
reviews,subsequentrevisions,and
finalmanagementapproval,
documentationisreleasedforuse
PHASE3:IMPLEMENTATION
Step8 ImplementationandEmployeeTraining
ThenewlydocumentedQuality
Systemisputintopractice
throughoutthecompany.
Managementandemployees
aretrainedonthenewor
revisedworkprocesses,
proceduresandwork
instructionsasformalizedin
yourdocumentation.
Page54
AS9100
Step9 QualitySystemRegistrarSelection
ItisadvisabletoselectaRegistrationBodythatissuitedtoyour
organizationearlyinyourimplementationproject.Theregistrationbody
isanindependentorganizationthatisofficiallyaccreditedtoissueQuality
Systemcertifications.Theregistrarwillaudityour
company'sQualitySystemandiftheauditis
successful issuetheQualitySystemcertificate.
Whenchoosingacertificationbodytocarryout
yourAs9100registrationaudit,someselection
criteriashouldbetakenintoaccount:
Isthecertificationbodyaccreditedand,ifso,
bywhom?Accreditationmeansthatthe
certificationbodyhasbeenofficially
approvedascompetenttocarryout
certificationbyanationalaccreditationbody.
Isthecertificationbodyrecognizedbyyourcompanyscustomers?
Doesthecertificationbodyauditor(s)haveexperienceinyour
organizationsbusinesssector?
Isyouorganizationcomfortableworkingwithyourauditor(s)asboth
sideshavetoworktogetherforalongperiodoftime?
Lastbutnotleast,weconsideritimportantthatyouractualauditoris
basedgeographicallyclosetoyou,otherwisetravelexpensesforyour
auditorsvisittoyourfacilitycouldbeveryhigh?
Page55
AS9100
Step10 InternalAuditorTraining&CommenceInternalAudits
AS9100andrelatedstandardsrequirethatyourcompanyperiodically
performaninternalaudittoevaluatetheeffectivenessofyourQuality
SystemandcheckthatitcomplieswithAS9100requirementsaswell
asyourorganizationsowndocumentedworkpractices.
Aqualityauditisa:Systematic,independentanddocumentedprocess
forobtainingauditevidenceandevaluatingitobjectivelytodetermine
theextenttowhichauditcriteriaarefulfilled.
InternalauditsarealsoagreathelpimplementingyourQualitySystem
andacompleteinternalauditofyourQualitySystemisrequiredbefore
youcanpassyourregistrationaudit.
Yourinternalauditprogramshouldbe
planned,takingintoconsideration
thestatusandimportanceofthe
differentprocessesthatarerunning
inyourorganization.
Atleasttwoofyouremployees
willneedtobetrainedas
internalauditors.
Thecriteriafortheaudit,scopes,frequenciesandmethodsshouldalsobe
defined.Theperson(s)responsiblefortheaudit,shouldbeobjectiveand
impartial,theonlyrestrictionisthattheycannotaudittheirownwork.
Page56
AS9100
Step11.ManagementReview
WhenyourQualityManagementSystemhasbeenoperatingforthreeto
sixmonthsandaninternalauditofyourQualitySystemhasbeen
completedaManagementReviewshouldbeconductedandcorrective
actionsimplementedasnecessary.
Managementreviewsareconductedtoensurethecontinuingsuitability,
adequacyandeffectivenessofyourQualitySystem.Thereviewshould
includeassessingopportunitiesforimprovementandtheneedfor
changestotheQualitySystem,includingthequalitypolicyandquality
objectives.Theinputtomanagementreviewshouldinclude:
Resultsofaudits,
Customerfeedback
Processperformanceand
productconformity
Statusofpreventiveand
correctiveactions
Followupactionsfromprevious
managementreviews
ChangesthatcouldaffecttheQualitySystem,and
recommendationsforimprovements
ManagementReviewsshouldalsoaddresspitfallstoeffective
QualitySystemimplementation
Page57
AS9100
PHASE4:ASSESSMENTANDREGISTRATION
Step12 Stage1RegistrationAudit
WhenyouQualitySystemhas
beeninoperationforafew
monthsandhasstabilized,itis
normallytimetoscheduleyour
stage1registrationaudit.
Yourselectedregistrationbody
willfirstcarryoutanauditof
yourdocumentationandthen,if
yourdocumentsmeetthe
requirementsofthestandard,
theregistrarwillvisityourfacility
andperformastage1AudittoensureallapplicableAS9100orrelated
standardrequirementshavebeenmet.
Step13 CorrectiveActions
Followingyourstage1audit,managementwillreviewtheresultsand
makecorrectiveactionstofixanynonconformances(activitiesthatare
notincompliancewiththerequirementsofthestandardand/oryour
owndocumentedworkpractices)foundduringthestage1registration
audit
Page58
AS9100
Task14 Stage2RegistrationAudit
YourselectedRegistrarwillperformastage2RegistrationAudittoensure
allapplicableAS9100orrelatedstandardrequirementshavebeenmet
andthatyouhavecorrectedanynonconformancesfoundduringthe
stage1audit.
Followingthesuccessfulcompletionofthestage2audityourcompany
willbeawardedanAS9100certificate,generally
foraperiodofthreeyears.Duringthisthreeyearperiod,your
registrationbodywillcarryoutperiodicsurveillanceauditstoensurethat
thesystemiscontinuingtooperatesatisfactorily.
Task15 ContinualImprovement
CertificationtoAS9100shouldnotbeanend.
Youshouldcontinuallyseektoimprovethe
effectivenessandsuitabilityofyourQuality
Systemthroughtheuseofyour:
Qualitypolicy
Qualityobjectives
Auditresults
Analysisofdata
Correctiveandpreventiveactions
Managementreview
Page59
ETIGroup:
Todate,ETIGrouphasassistedmore650companiestoachieveQuality
ManagementSystem(QMS)Certificationallpassedtheirregistration
auditsatthefirstattempt.Ourservicesinclude.OurQualityManagement
SystemservicescoverthefullrangeofISO9001/AS9100andrelated
standards:
ISO9001 AS9100 ISO/TS16949 ISO13485

Implementing a QMS can be expensive, challenging and time consuming. It
can also distract key people from their regular daytoday tasks. To
minimize disruptions to your business, ETI Group offers a broad range of
practical solutions to assist you in implementing a QMS that meets the
specific needs of your business as well as the requirements of the
appropriate standard(s).
FormoreinformationonhowwecanhelpyouimplementaneffectiveQuality
ManagementSystempleasecontactETIGroupat:
Tel:3606812188or5034845979
Email:info@etigroupusa.com
or
visitourwebsiteatwww.etigroupusa.com
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Implementing an AS9100

Quality Management System

PROFIT = INCOME - EXPENSES

AS9100 Documentation Pyramid

Why Implement a Quality

Why Implement a Quality

The AS9100C Standard

The AS9100C Standard

The AS9100C Standard

The AS9100C Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

InternalAudit atool forevaluatinginternalcompliance

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

The AS9100 Standard

Detect Analyze Eliminatecausesofpotential problems

ISO9001 AS9100 ISO/TS16949 ISO13485

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