Professional Documents
Culture Documents
Forms of Communication
A. Oral
spoken / speech / auditory
meetings, interviews, group discussion, etc.
B. Written
visual in the form of reports, manuals, books, etc.
Output
-
Perception / Bias
Information Overload
Inattentiveness
Time Pressure
Outside Noise
Emotions
NON-VERBAL
Scenario 2:
Barriers found:
1.
2.
3.
4.
Emotions
Outside Noise
Inattentiveness
Perception / Bias
Coping Mechanism(s):
1. Use Simple Language
2. Avoid Information
Overload
3. Flexibility when meeting
targets
-
Coping Mechanism(s):
1. Listen Actively
2. Stabilize the Emotional
State
3. Flexibility when meeting
targets
4. Eliminate bias
-
References:
(2013). Overcoming Communication Barriers. The Management Study Guide.
Retrieved from
http://www.managementstudyguide.com/overcoming-communication-barriers.htm
(2013). Importance of Communication. The Management Study Guide.
Retrieved from
http://www.managementstudyguide.com/importance-of-communication.htm
(2013). The Communication Process. The Management Study Guide.
Retrieved from
http://thecommunicationprocess.com/the-communication-process/
Hayes, P.H., & Baird Jr, J.E. (1999). Communication for Business and the
Professionals (7th Edition). McGraw-Hill