Professional Documents
Culture Documents
PORSALANO RESORT
The Porsalano outlines how it will provide quality hospitality services, costeffectively, in a popular northern INDIA resort environment. This plan successfully
raised capital for property acquisition, renovation, and company start-up related
costs.
Contents
Five Objectives of Porsalano, Inc...............................................................................6
Ideal Property Location................................................................................................6
Mission Statement.........................................................................................................7
Management & Organizational Summary...............................................................9
Competitive Advantage................................................................................................11
Industry Keys to Success.............................................................................................11
Economic Environment..............................................................................12
Geographical/Competitive Environment....................................................12
Legal/Political Environment.......................................................................12
Marketing Strategies...................................................................................17
Target Markets - Consumer........................................................................17
Distribution Strategy..................................................................................18
Pricing Strategy..........................................................................................18
Service and Support Philosophy................................................................20
Evaluation & Control Strategies.................................................................23
Projected Balance Sheet................................................................................28
Table: Balance Sheet..................................................................................28
Questionnaire......29
EXECUTIVE SUMMARY
We seek funds for the acquisition and renovation of Porsalano, an adult-marketed,
17-room "boutique style" hotel specializing in a couples' "getaway" to provide
relaxation and recreation in Manali, a popular tourism spot. Moderately priced
between the high-line hotel properties and the older motel strips, Porsalano shall fill
an affordability niche not presently available in Manali.
Combined with an on-site lounge, grill, poolside beverage service, and morning
continental breakfast bar, we are seeking investment funds to renovate the hotel
building, build-out a piano bar/lounge area with dance floor, and construct an
outdoor pool adjacent to the indoor pool. With this refurbishment and other new
amenities, Porsalano will form the basis of a highly profitable hotel venture. We are
seeking funds to develop and expand the business in a phased approach, as
highlighted within this document.
The foundation for the plan is a combination of primary and secondary research,
upon which the marketing strategies are built. Discussions and interviews were held
with a variety of individuals involved with other similar businesses to develop the
proforma data, review the market potential, and competitive situation.
Renovation in the Prairie Style period, our hotel's design elements and furniture will
reflect this "organic" approach and provide an overall comfortable experience.
Porsalano shall specialize in meeting an individual or couple's needs. As growth
warrants, the 10-acre site would allow for future expansion of the lodging portion of
the resort.
when combined, total approximately 14,787 square feet of living area. The 18-unit
hotel includes a lobby with a fireplace, reception area, storage area, laundry room,
bathroom, meeting rooms, a balcony, 18 room units, a men's and women's bathroom,
kitchen, a whirlpool/sauna room, an indoor swimming pool, and mechanical room.
The hotel has a partial basement and includes a laundry room with two washers and
two dryers.
The manager's apartment (future piano bar and basement bar/meeting room area)
offers a living room, kitchen, dining area, family room, half bath, and gift shop on the
first floor with 3 bedrooms and 2 baths on the second floor. The home has a concrete
block basement that is partially finished with a recreation room and a 3/4 bathroom.
The exterior is cedar and the roof is pitch and pebble. The building is seated on a
poured concrete and a concrete block foundation. Interior walls are concrete block
and drywall. The flooring is carpet and ceramic tile. There are casement windows and
wood storms and screens. There is a basement area under the living quarters and a
portion of the hotel.
Other improvements include a 2-car garage with 2 electric door openers. A detached
storage shed is located to the rear of the manager's apartment. Land improvements
include parking lot with 23 parking spaces, concrete sidewalks, a lighted tennis court,
street signage, and beautiful landscaping with a mature variety of trees and shrubs.
Mechanical systems include five gas hydropic, two gas forced air furnaces, electric
baseboard heat, individual heat, and central air for each unit; 120-gallon hot water
heater, 600-amp electrical service, intercom system, two central vacs, water softener,
sump pump, 4-camera security system, cable television, smoke alarms, and
telephone system.
Mission Statement
Porsalano, Inc.'s mission is to provide quality hospitality services to our guests in a
comprehensive and cost competitive manner, providing the finest accommodations
in Manali, India.
Porsalano shall fill a niche not presently available, namely a moderately priced
(under Rs. 10,000per night, summer rate) resort. Combined with an on-site lounge,
a grilled food service, an indoor and outdoor pool bar, and a morning continental
breakfast offering, we shall differentiate ourselves by becoming a "boutique style"
resort versus simply another hotel. With the construction of an outdoor pool adjacent
to the present indoor pool/whirlpool/sauna complex and our other refurbishment
and new amenities, Porsalano will form the basis of a highly profitable venture set in
a Prairie Style environment.
COMPANY SUMMARY
Key Advisors to the Company
Porsalano, Inc. has additional key staff members and advisors to assist during the
development, planning, and initial planning phases. They include an architect
trained at the CEPT University, Ahmedabad, CPAs, and former managers of bar
and Bed and Breakfast style properties.
Management & Organizational Summary
The Medusa Group will manage all aspects of the business and service development
to ensure effective customer responsiveness. Qualified resort associate professionals
will provide additional support services. Support staff will be added as guest and/or
patron load factors mandate.
Competitive Advantage
Currently, a mid-size "boutique" resort niche is vacant in the Manali market, with
present lodging on the high end, averaging Rs. 10,000 per night (and up) down to
older Hotel properties of Rs. 3,500 per night. Several B&B establishments may fall
into the middle, however, Porsalano, as a resort-style property, will serve its niche by
itself and cater to a customer oriented market.
10
MARKET ANALYSIS
Porsalano, Inc. like all businesses is affected by forces and trends in the market
environment. These include economic, geographical, competitive, legal/political, and
technical.
Economic Environment
Positive forces include the generally prosperous economy that is currently in place,
full employment, rising wages, and low inflation, leading more people to be able and
willing to spend money and to get away for some time. The close locality of Shimla
market is an affordable alternative to a flyaway destination.
Geographical/Competitive Environment
The area would have several golf courses, two ski hills, water recreation activities,
numerous dining establishments, various retail and specialty shops, art galleries,
theatre entertainment venues, and the beauty and serenity of Manali, India.
Porsalano shall fill a niche not presently available, namely a moderately priced
(under Rs. 10,000 per night), resort-type establishment. Combined with an on-site
lounge, a grilled food service, an indoor and outdoor pool bar, and a morning
continental breakfast offering, we shall differentiate ourselves by becoming a
"boutique style" resort versus simply another hotel.
Our Prairie Style surroundings will attract and retain guests who appreciate such
refined environments.
Legal/Political Environment
The MEDUSA Group management will not move the project forward until it has
obtained an option to acquire one of the Manali liquor licenses. As faced by all
businesses, the proper insurance needs shall be met and all operations and policy
manuals shall be reviewed by appropriate legal experts. The facility will obtain all the
necessary building permits prior to construction. Present facility zoning allows for
this proposed use, including a bar, cabaret, grill, and dance floor space.
11
Technology Environment
Computer programs greatly simplify the financial recordkeeping for today's
businesses. As a small business, Porsalano will need to watch its expenses closely. By
utilizing the existing software packages available in the hotel industry, including:
room and facility management database, controlled bar and inventory measuring
systems, and room key cards that allow patrons to charge directly to their room
account, this technology shall assist management in controlling costs, reducing cash
management, and maximizing revenue. The MEDUSA Group shall attract the
resources necessary to train and operate the system in order to generate the reports
and manage the inventory.
12
COMPETITIVE ENVIRONMENT
A listing of the hotel properties in Manali, India is as follows
- Holiday Inn (Rs 21,000 and above)
- Snow Valley Resort (9000 and above)
- Manali INN (16,000 and above)
- Manali Heights (13,000 and above)
- Manali Resorts (15,000 and above)
13
Market Research
A hypothetical behavior sequence model for a new customer (future guest)
contemplating using a hotel and lounge service for the first time might look
something like the following (based on discussions and interviews with potential
guests):
Individual or couple decided to getaway for a few days. This may happen as a result
of a need for a change of pace, vacation, or a celebration purpose. The need can arise
anytime year round. Even in the late fall and winter months people are thinking
"getaway" to break the weather doldrums.
Individual or couple investigates hotel services. In most cases, this means they will
consider first any recommendations that they are knowledgeable of through prior
association (relative, friend, or social group). If the individual or couple is new to the
area or otherwise has not made any close connections with people, he/she would
look in the Yellow Pages for a listing, website or perhaps look in a newspaper for
advertising and in any social media.
Acting on the advice of friends (or own knowledge), the individual or couple will call
the recommended property to obtain information that will help him/her decide if
this place is the best for them. Criteria for selection include: (1) amenities (pool, onsite food service, non smoking rooms, bar lounge area, etc.); (2) reputation (what
kind of persons usually stay here?); (3) Physical plant (how recent the renovation,
upkeep, etc?); (4) courtesy (professional and attentive staff?); and (5) pricing (is the
place affordable?).
Based on the information received, the individual or couple makes a decision and
either schedules an appointment to view the property or makes a reservation.
The individual's satisfaction with his/her decision and with the service itself is largely
a function of their interaction with the staff during their stay. Everyone associated
with Porsalano will do everything possible to ensure a satisfactory experience for the
guest, so that future business (and a future referral) is not at risk.
14
15
Marketing Strategies
Target MarketsGeographical: The major cities within a three-hour drive of the
property.
Couples
16
Distribution Strategy
Unlike products that are produced, then distributed, and sold, hotel and lounge
services are produced and consumed simultaneously in a real-time environment.
Thus, distribution issues center on making the services available in a convenient
manner to the greatest number of potential guests. Porsalano will maintain a front
office staff member throughout the night so guests are able to get answers to any
question or service when they need it. This flexibility is especially attractive to the
business traveller. Clients will be able to contact Porsalano by telephone, fax, and email.
Pricing Strategy
Rooms per night fees have been developed. The fee schedule takes into account
seasonal rates that are common in the area. For businesses and other large group
functions, pricing can be discounted depending upon the number of rooms reserved.
17
Example lounge pricing and grill food offerings are also noted.
Example fees:
Room Fees
Winter Rates (November through April):
Regular Rooms
Rs10200
Suites
Rs18000
Rs12000
Suites
Rs24000
(Includes Continental Breakfast, use of indoor and outdoor pools, and exercise
equipment room.)
Telephone Rates (set at going company rate)
Hotel Safe Storage Fee (per day)
Rs600
Rs2400-6000
Specialty Drinks
Rs1800-4800
rs700(beer)- 2400(wine)
Domestic Beers
Rs495
Draft Beer
Rs360
Rs240
Grill Menu
Rib-Eye Steak Sandwich
Rs499
Rs299
Rs149
Rs399
Salads
Rs249-549
Chicken Tenders
Rs449-949
18
Rs249
PROMOTION STRATEGY
Promotion strategies will vary depending on the target market segments. Given the
importance of word-of-mouth referrals among all market segments when choosing a
"getaway" hotel or small business meeting location, our efforts are designed to create
awareness and build referrals. A cost-effective campaignfocused on direct
marketing, publicity, our frequent guest reward program, and advertisingis being
proposed.
19
Marketing Plan
New Business Segment
A direct marketing (direct mail) package consisting of a tri-fold brochure, letter of
introduction, and reply card will be sent to a list of potential guests. This list can be
obtained from Yellow pages and just Dial. The above will be compiled from tax
records (by upper-income geographical areas, Secretary of State Incorporation
registrations, business license applications, and announcements from newspaper
clippings).
The brochure and letter introduces Porsalano, stresses the importance of having a
good time in comfortable surroundings, provides information on our resort services,
and describes what sets us apart from other area hotel and lounge properties. The
initial mailing may contain a promotional offer: the opportunity to receive a 10%
discount on the first night's room rate.
Approximately two months after the mailing, an additional letter shall be sent. The
potential guest would be asked to address any questions and the follow-up would
remind them to drop in for a property tour on their next trip to Manali. Additionally,
new businesses will be targeted and sent information.
The cycle would repeat itself with new target communities and select businesses and
would continue through the first year. After that, additional mailings would be
conducted, as needed, based upon occupancy goals.
Porsalano, Inc. will also consider developing a one-page newsletter to be mailed
quarterly to past guests and prospects in the database. The newsletter can be used to
update clients on hotel and lounge and area-related developments, but also serves as
a reminder of what sets Porsalano apart. The newsletter can be produced in-house
and for the cost of paper and a stamp creates a lot of goodwill among guests and
business prospects.
20
Advertising
Advertising is utilized primarily to attract new guests and serves to build awareness
and name recognition of the resort in general, which is important for word-of-mouth
referrals ("Oh yes, I've seen that resort's ads before.")
21
The company is still in search for a Domain name and would like to have a
website name www.porsalona.in
The Website will be tracing all the visitors and would even be customer
friendly to use
It would also include Pre- Booking and all the ongoing offers during seasons.
Each subsequent year new objectives will be set for these benchmarks and actual
performance will be measured against them. If actual performance falls short of
objectives, investigation will be made into the cause, and plans will be adjusted
accordingly.
22
In addition, it is recommended that Porsalano keep track of the source of all new
guests ("Where did you hear of us?") in order to measure the effectiveness of each
type of promotion. Each subsequent year's budget should adjust spending toward the
types of promotion that reach the most new clients.
Customer satisfaction is most directly reflected in the year-to-year customer
retention percentage. All lost customers should be investigated to find out why they
left. A customer satisfaction survey may be considered after three to four years in the
business.
23
FINANCIAL PLAN
Start-up Funding
Start-up Expenses to Fund
Start-up Assets to Fund
Total Funding Required
Rs92,70,000
Rs1,82,30,000
Rs2,75,00,000
Assets
Non-cash Assets from Start-up
Cash Requirements from Start-up
Additional Cash Raised
Cash Balance on Starting Date
Total Assets
Rs1,75,00,000
Rs7,30,000
Rs7,30,000
Rs1,82,30,000
Rs1,75,00,000
Rs1,75,00,000
Capital
Planned Investment
Marty Snyderman
Luke Roth
Additional Investment Requirement
Total Planned Investment
Rs50,00,000
Rs50,00,000
Rs1,00,00,000
Rs92,70,000
Rs7,30,000
Rs1,82,30,000
Rs2,75,00,000
Start-up
Requirements
Start-up Expenses
Legal
Stationery etc.
Brochures
Rental Shop Setup
Property Down payment
Lodge Setup
Store Setup
Insurance
Total Start-up Expenses
Rs2,50,000
Rs20,000
Rs3,00,000
Rs25,00,000
Rs25,00,000
Rs10,00,000
Rs25,00,000
Rs2,00,000
Rs92,70,000
Start-up Assets
Cash Required
Other Current Assets
Long-term Assets
Total Assets
Rs7,30,000
Rs1,75,00,000
Rs1,82,30,000
Total Requirements
Rs2,75,00,000
24
Sales Forecast
Sales
Rooms
Food
Ski Rentals
Clothing
Total Sales
Direct Cost of Sales
Rooms
Food
Ski Rentals
Clothing
Subtotal Direct Cost of Sales
Year 1
Year 2
Year 3
Rs2,15,00,000
Rs60,50,000
Rs66,00,000
Rs29,00,000
Rs3,70,50,000
Rs2,80,00,000
Rs70,00,000
Rs72,50,000
Rs35,00,000
Rs4,57,50,000
Rs3,00,00,000
Rs90,00,000
Rs80,00,000
Rs41,00,000
Rs5,11,00,000
Year 1
Rs29,75,000
Rs11,85,000
$83,200
Year 2
Rs35,50,000
Rs15,00,000
$101,000
Year 3
Rs45,00,000
Rs19,00,000
Rs64,00,000
Year 1
Rs18,00,000
Rs21,00,000
Rs55,00,000
Rs19,50,000
Rs17,50,000
Rs24,00,000
Rs36,00,000
9
Year 2
Rs19,50,000
Rs22,50,000
Rs60,00,000
Rs21,50,000
Rs19,50,000
Rs26,00,000
Rs3800000
22
Year 3
Rs21,00,000
Rs24,00,000
Rs63,00,000
Rs23,00,000
Rs21,00,000
Rs27,50,000
Rs39,50,000
22
Rs1,91,00,000
Rs2,07,00,000
Rs2,19,00,000
Personnel Plan
Manager
Assistant Manager
Lodge Staff
Food Store Staff
Clothing Store Staff
Maintenance Staff
Cleaning Staff
Total People
Total Payroll
Year 2
Rs4,57,50,000
Rs50,50,000
Rs50,50,000
Year 3
Rs5,11,00,000
Rs64,00,000
Rs64,00,000
Gross Margin
Gross Margin %
Rs3,28,90,000
88.77%
Rs4,07,00,000
88.96%
Rs64,00,000
87.48%
Expenses
Payroll
Sales and Marketing and Other Expenses
Depreciation
Leased Equipment
Utilities
Insurance
Lease
Payroll Taxes
Other
Rs1,91,00,000
Rs30,00,000
Rs7,14,000
Rs13,00,000
Rs12,00,000
Rs28,65,000
-
Rs2,07,00,000
Rs40,00,000
Rs7,14,000
Rs13,00,000
Rs12,00,000
Rs31,05,000
$0
Rs2,19,00,000
Rs50,00,000
Rs7,14,000
Rs13,00,000
Rs12,00,000
Rs32,85,000
-
Rs2,81,79,000
Rs3,10,19,000
Rs3,33,99,000
Rs47,11,000
Rs54,25,000
Rs16,68,750
Rs9,12,700
Rs96,81,000
Rs1,03,95,000
Rs15,25,000
Rs24,19,800
Rs1,13,01,000
Rs1,20,15,000
Rs13,75,000
Rs29,77,800
Net Profit
Net Profit/Sales
Rs21,29,600
5.75%
Rs57,09,200
12.48%
Rs69,48,200
13.60%
Sales
Direct Cost of Sales
Other Production Expenses
Total Cost of Sales
25
Year 2
Year 3
1,571,850
7,00,000
22,71,850
59,27,750
16,00,000
75,27,750
82,79,200
26,50,000
1,09,29,200
1,75,00,000
7,14,000
1,67,86,000
1,90,57,850
1,85,00,000
14,28,000
1,70,72,000
245,99,750
215,00,000
21,42,000
1,93,58,000
3,02,87,200
Year 1
Year 2
Year 3
1,98,250
1,98,250
15,30,950
15,30,950
17,70,250
17,70,250
Long-term Liabilities
Total Liabilities
1,60,00,000
1,61,98,250
1,45,00,000
1,60,30,950
13,00,000
147,70,250
Paid-in Capital
Retained Earnings
Earnings
Total Capital
Total Liabilities and Capital
1,00,00,000
(92,70,000)
21,29,600
28,59,600
1,90,57,850
1,00,00,000
(71,40,450)
57,09,200
85,68,800
24,599,750
1,00,00,000
(14,31,250)
69,48,200
1,55,17,000
3,02,87,200
28,59,600
8,568,800
1,55,17,000
Assets
Current Assets
Cash
Other Current Assets
Total Current Assets
Long-term Assets
Long-term Assets
Accumulated Depreciation
Total Long-term Assets
Total Assets
Liabilities and Capital
Current Liabilities
Accounts Payable
Current Borrowing
Other Current Liabilities
Subtotal Current Liabilities
Net Worth
Year 1
Year 2
Year 3
3,70,50,000
3,70,50,000
4,57,50,000
4,57,50,000
5,11,00,000
5,11,00,000
26
3,70,50,000
4,57,50,000
5,11,00,000
Year 1
Year 2
Year 3
1,91,00,000
1,49,08,150
3,40,08,150
2,07,00,000
1,72,94,100
3,79,94,100
2,19,00,000
2,12,98,550
4,31,98,550
15,00,000
7,00,000
3,62,08,150
15,00,000
9,00,000
10,00,000
4,13,94,100
15,00,000
10,50,000
30,00,000
4,87,48,550
84,11,850
15,71,850
43,55,900
59,27,750
23,51,450
82,79,200
Expenditures
27
Automated informational and bar control systems will reduce Porsalano, Inc.
staff requirements.
All fixed and variable labour costs should rise annually at 2.5% per year.
All revenues are figured to rise annually at five percent. Fixed annual,
administrative, and office expenses rise at an annual rate of one half of one
percent.
28
Questionnaires
A. For families
Name: ________________________________________________
Age: ________ Sex: Male/Female
Occupation: ______________________________
Range of Annual income
Less than 6 Lacs
6 Lacs to 12 Lacs
12 Lacs to 36 Lacs
Once a year
Twice a year
A Lot
Spa
Game Parlor
Children Amusement
WiFi
Sight-seeing
Medical Practitioner
Park
Outdoor Games
2. Apart from the already served Indian, Chinese, Continental and Italian what other
cuisines would you like to be served at the restaurants?
Thai
Mughlai
Mexican
African
Fast-Food
Mediterranean
29
(Please rate the following question from 1 to 5 with 1 being the least satisfied and 5
being very satisfied.)
1
3.
4.
5.
6.
7.
8. Would you like the resort to design a special packages/tours for a family of 2
Adults and 2 Children?
Yes
No
9. Would you like the resort to Plan Your Travel right from your home-station and
back?
Yes
No
30
Once a year
Twice a year
A Lot
Spa
Game Parlor
Adventure Sports
Outdoor Games
WiFi
Sight-seeing
Medical practitioner
2. Apart from the already served Indian, Chinese, Continental and Italian what other
cuisines would you like to be served at the restaurants?
Thai
Mughlai
Burmese
Mediterranean
Mexican
African
Mongolian
(Please rate the following question from 1 to 5 with 1 being the least satisfied and 5
being very satisfied.)
1
3.
5.
6.
7.
8. Would you like the resort to organize events, workshops and festivals?
Yes
No
9. Would you like the resort to Plan Your Travel right from your home-station and
back?
Yes
No
C. For professionals
Name: ________________________________________________
Age: ________ Sex: Male/Female
Occupation: ______________________________
Range of Annual income
Less than 6 Lacs
6 Lacs to 12 Lacs
12 Lacs to 36 Lacs
32
Frequently
Often
A Lot
Spa
Welcome Kit
Exclusive events
Outdoor Games
WiFi
Sight-seeing
Medical practitioner
2. Apart from the already served Indian, Chinese, Continental and Italian what other
cuisines would you like to be served at the restaurants?
Thai
Mughlai
Burmese
Mexican
African
American
Mediterranean
(Please rate the following question from 1 to 5 with 1 being the least satisfied and 5
being very satisfied.)
1
3.
4.
5.
33
7.
8. Would you like the resort to organize professional events and workshops exclusive
for your organization?
Yes
No
9. Would you like the resort to Manage the Conference by providing an entire
package of logistics support, travel, stay and food?
Yes
No
Bibliography
http://www.foodandhospitalityworld.com/sections/mark
et-section/1338-v-resorts-plans-to-open-10-resorts-byyear-end
http://www.fortunehotels.in/resort/MussoorieFortune_The_Savoy/Guide.aspx
34
http://india.businessesforsale.com/indian/search/Hotels
-for-sale
http://www.99acres.com/property-in-kulu-manali-ffid
http://manali.citrushotels.com/
http://www.tripadvisor.in/Hotel_Review-g297618d736513-Reviews-Citrus_Manali_ResortsManali_Himachal_Pradesh.html
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