Professional Documents
Culture Documents
Quiz Settings
Property
Setting
Passing Score
90%
Randomize Questions
Intro
No
Assessment Questions
Yes
15
10
Yes
Yes
Yes
Yes
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Questions
Intro
1. Untitled Slide
2. Untitled Slide
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Assessment Questions
1. True or False. When troubleshooting Microsoft Office for Mac,
you should always reinstall the system first, before continuing to
other troubleshooting steps.
(True/False, 10 points, 1 attempt permitted)
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Correct
Choice
True
False
2. Does the following system configuration meet the Office for Mac
2011 minimum system requirements:
Mac OS X v 10.5.8 Leopard
Intel core processor
2 GB RAM
18 GB available hard-disk space
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Correct
X
Choice
Yes
No
3. Does the following system configuration meet the Office for Mac
2011 minimum system requirements:
Mac OS X v 10.5.5 Leopard
Intel core processor
1 GB RAM
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Correct
Choice
Yes
No
4. Which of the following tools will NOT help you identify if your
computer meets minimum system requirements?
(Multiple Response, 10 points, 1 attempt permitted)
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Correct
Choice
'Get Info'
About this Mac
Console
System Information
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Correct
Choice
Feedback
Login
X
Correct.
Operating System
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Correct
Choice
Feedback
Correct.
and username
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Correct
X
Choice
True
False
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Correct
Choice
True
False
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Correct
Choice
Feedback
message
X
Correct.
10. True or False. During the 30 day free trial you have full
functionality of all products.
(True/False, 10 points, 1 attempt permitted)
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Correct
Choice
True
False
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Correct
X
Choice
The customer has entered an incorrect character into the
activation screen
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Correct
Choice
Feedback
Correct.
for assistance
Help your customer through a
reinstall of the OS
Tell them that you cannot assist
them anymore and close the
contact.
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Correct
Choice
True
False
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