Version 1.

Field investigation regarding

feed reliability
G Fletcher G Phillips & E.Parisi April 2012

Confidential

Programme Objectives
To further enhance the feeding performance of the 455 Series.
E061 Incorrect paper size setting for upper drawer
E130 error code Upper drawer misfeeding.
E190 error code LCF misfeeding
E020 error code Stop jam at the exit sensor.
E200 error code Upper drawer transport jam
E220 error code

Confidential

Evaluation Process
Reports from the field regarding field reliability and footprints claims regarding
intermittent jamming .
Field visits with trained Senior engineers to evaluate possible causes of
phenomenon to several locations in differing working environments using
different media types.
Sites visited including Santander Milton Keynes with 100 plus 455 series
devices
Virgin Media at Hook with several 455 series devices
Schulman solicitors Leeds with 8 455 series devices

Confidential

Service Stats VM and Santander

355 / 455 Series investigation
Stats - Nov 2011 to April 2012 --- Error Code Data to Date of Visit

Serial Number

Pages Between All

Errors

Meter Reading

MCBC

MCBF

Santander
CPK917880

900858

375

23974

43953

CQK916711

1259568

405

49231

172311

CPK917862

1049945

453

18355

51396

CQK916682

859042

453

18249

34218

CQK916734

896052

236

18198

41596

CQG911728

219216

574

4568

9136

CQG911688

66331

180

1637

3684

CQG911679

176625

167

4467

8934

Virgin Media

Confidential

E061
The start of our investigation was brought to our attention by Mr Guy Pinnock
resident engineer at Santander in MK experiencing numerous E061 errors .
What was discovered is that around the 350/400k copy/print amount the feed
actuators have become worn, Part nos
6LH56305000

ACTR-RGST-L-47X

6LH56304000

ACTR-RGST-U-47X

After replacement the device showed a improved level of reliability and the E061
error code was eliminated .

Confidential

E130 & Skewing

This error code was brought to our attention by Mr Darren Stocks at Arena group
Leeds experiencing numerous errors including E130 & Skewing footprints 12615 .
What was discovered is that around the 400/420k copy/print amount the feed
actuators have become worn, also various feed guides within the feed system had
become severely worn causing feed jams of varying types and skewing
Items replaced
Espos page 18 item 1 6LH56121000 GUIDE-FEEDER-L-470 (modified)
Espos page 18 item 4 6LH56104000 ACT-FEED-470
Espos page 18 item 2 6LH56101000 GUIDE-OP-U
Espos page 18 item 26 6LH56119000 HOLDER-ROL-FEEDER (modified)
Espos page 21 item 7 6LH56300000 GUIDE-RGST-L-470
Espos page 21 item 10 6LH56304000 ACTR-RGST-U-47X
Espos page 21 item 12 6LH56305000 ACTR-RGST-L-47X
Espos page 20 item 14 6LH51433000 HOLDER-SPG
Espos page 20 item 11 6LH51206000 GUIDE-RGST-UP
Espos KD-1026 page 1 item 18 6LE99167000 GUIDE-FEED-U

After replacement the device showed a improved level of reliability and the E130
error code and skewing was eliminated .
Confidential

Images of guide wear

Confidential

Conclusions
After the visit to Schulmans it was decided that we should look at several
different locations and using various paper types and device volume
loading.
It was discovered numerous levels of wear on the items mentioned and this
could have the potential to create situations of customer dissatisfaction as
sometimes the error codes generated do not always relate to the root cause
with engineers changing drive clutches etc.. Having a financial impact on
dealer and direct operations but also in the device availability to the end
user causing machine uptime to be lost .
So we would like engineering awareness levels need to be raised to
compensate for these phenomenon's with the possibility of TTEC further
investigating the materials used in manufacture to create more durable
items .
Thank you to the contributors to the study George Phillips TDS , Guy
Pinnock ,Ian Davies (Direct) & Darren Stocks (Arena Group)

Confidential

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comfortable, more productive life.
We bring together the spirit of innovation with our passion
and conviction to shape the future and help protect the
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Confidential

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