Professional Documents
Culture Documents
ACKNOWLEDGEMENT
The making of any report calls for contribution and cooperation from many
others, besides the individual alone. It is the result of meticulous efforts put in the
by many minds that contribute to the final report formation. Several eminent
people at DELHI METRO RAIL CORPORATION LIMITED. (DMRC) have made
valuable contributions to this report through their inputs. I duly acknowledge my
gratitude to each one of them.
I am grateful to the IRPS, Jt. General Manager (R&T) Shri.S.K Sinha
who allowed me to conduct my project on TRAINING NEDS &ANALYSIS. I am also
grateful to Shri. Ashutosh Chaturvedi (HR Executive) for his active support,
guidance and cooperation and timely help during the completion of the project. And I
would like to express my sincere thanks to Shri. Mukesh Kumar (Training
coordinator). I acknowledge my deepest sense of gratitude to them.
I would like to express my deep gratitude to Ms. Sheweta Verma (Labor
Relations Officer) for her continuous support to take up the study and understand
its complexities.
I acknowledge my deep indebtedness to my academic head Pro. A. BASU
(Cosmic Business School) for his invaluable suggestions and encouragement
during the completion of the project.
I would also like to thank Ms. Charu (placement cell officer) who helped in
getting me internship and gave me an opportunity to accomplish individual live
project.
At last, I would like to acknowledge all those who helped, directly or indirectly,
at various areas in completing my project and related study and made my training a
wonderful experience.
MANISHA ARORA.
PREFACE
Training is a planned program designed to improve performance and bring about
measurable changes in knowledge, skills, attitude and social behavior of employees.
It makes the employees versatile, mobile, flexible and useful to the organization.
Training needs analysis considers the organizational context of the training
requirement, user of training, the context of documentation used in training, the
suitability of the training to resolve the identified organization/Performance problems
/needs &lastly, readers encouraged to conduct a cost benefit analysis of
training.
Training needs analysis addresses immediate requirements & generally long term
strategic goal for each staff member to build their skills gradually. Successful training
implementation is the key factor for staff productivity & positive morale. Participants
learn appropriately depending on their preference of style and approach and this is
crucial when considering the ever changing work environment.
I conducted training need analysis and implement training in conjunction with
organizations strategic goals and vision of an organization capitalize the potential
knowledge wealth of staff, this in turn , increases the profile of the organization in the
productivity and the organization can utilize the capabilities of the staff better.
The topic in this project throws light on every important aspect i.e. training needs and
analysis. TNA occupies an important place in industrial progress for its
organizational effectiveness and for development of employees.
Due to advancement in technology, this aspect is very important to evaluate
performance not traits for bringing an effective basis for the management by which
management can judge the individuals contribution to organizational needs and
objectivity for achieving these, organizational needs information which can allow it to
make valid decisions and to aid continuous interaction between supervisor and
subordinate.
PROCESS OF TNA :
DIAGRAMATICAL REPRESENTATION:
INTERNAL TO
ORGANIZATION
EXTERNAL TO
ORGANIZATION
People
Potential trainers.
Supervisors.
Upper level managers.
Training in other
organizations.
Consultants.
Job
Professional associations.
Consultants.
Government regulations.
Government regulations.
Outside consultants.
Pressure from competition.
Environmental pressures
(e.g. political, economic,
demographic, technical ).
Main objective
To study the existing Training Needs &analysis system in Delhi Metro Rail
Corporation (DMRC) vis--vis other organizations.
Specific objectives
1) To find out the problems that exist in the current TNA system
2) To give suggestions for further improvements in the existing TNA
system of DMRC
3) To get an idea of how to make TNA system more effective so that it can
suite to the emerging business environment.
INTRODUCTION TO DMRC
The history of planning a Metro Project for Delhi dates back to 70's. The
Central Road Research Institute (CRRI) undertook the first exhaustive
study on traffic and travel characteristics of Delhi in 1969-70. While
bringing out extensive data describing the traffic and travel
characteristics, it developed mathematical models to project travel
demand. By examining several alternatives, it recommended for a Mass
Rapid Transit Network for Delhi. Metropolitan Transport Team (MTT),
Indian Railways, has reviewed the above schemes. MTT sought for some
modifications to recommendations of CRRI and planned for a well knit
Mass Rapid Transit System for the capital city of India. The system
comprised of 36 Km of underground corridors aligned two axes NorthSouth and East-West Corridors and 96 Kms of surface rail corridors.
Metropolitan Transport Project (MTP-R, set up by the Ministry of
Railways, Government of India) prepared an engineering plan to
construct the MTR system. As a part of the techno-economic feasibility
study, subsoil exploration were conducted on four specific trunk routes
and by the side of existing railway tracks and recommended for taking up
pilot projects.
Feasibility Report on Integrated Multi Modal Mass Rapid Transport
System of Delhi (IMMRTS) prepared by RITES recommended for threecomponent system comprising of Rail corridors, Metro corridors and
dedicated bus way totaling to 184.5 Km and further addition of 14 km
increased to 198.5 km. The total network contains 16 sections to be
implemented in a sequence based on passenger kilometer carried per
kilometer length of each section.
DELHI METRO
India is witnessing an unparallel pace of urbanization. Delhi is no
exception and the population of Delhi stands at 13.8million as per the last
census. The main mode of public transport in the city continues to be
road based .With the result the city roads have become highly congested
and the pollution levels and the road accidents have gone beyond
acceptable limits. Ideally, Delhi should have had a Mass Rapid Transit
Network of at least 250 K m s.
To solve the transportation problem of the city a Master Plan for
providing a Metro System has been drawn up to be completed in four
phases by the year 2021.The work on the first phase of the project
commenced on 1st October, 1998 and is slated for completion by
September 2005.The dream of Delhi citizens to have a modern metro
system is fast becoming a reality.
The financial year 2002 has been an eventful year for the history of entire
nation. With the flagging off, of the inaugural train by the Hon able
Prime Minister on the Shahdara - Tis Hazari section, a new era in urban
transport has begun. For the capital city of Delhi, an alternate mode of
modern transport system is now available.
Delhi Metro is being constructed as a world class Metro. To ensure
reliability and safety in train operations, it is being equipped with the
most modern communication and train control system. Unique feature of
Delhi Metro is its integration with other modes of public transport,
enabling the commuters to conveniently interchange from one mode to
another. To increase rider ship of Delhi Metro, feeder buses for metro
stations have been planned. In short, Delhi Metro has turned out to be a
trendsetter for such systems in other cities of the country. Perhaps,
because of this reason alone, many State governments have already
evinced interest to get technical help from Delhi Metro to set up metro
systems in their major cities.
The company is hopeful that with the extension of route length in the
near future, the position will improve substantially.
now, the city witnesses about 11.7 million transit trips per day of which
no less than 62% are by public transport. Among public transport
options, 99% are road-based and only 1% is rail-based, despite the fact
that Delhi has 144 route kilometers of rail tracks converging into the city
from five different directions.
Total length
(in kms)
U/G
(in kms)
Elevated
(in kms)
At-Grade
(in kms)
Stations
Line 1
ShahdaraRithala
22.0
0.0
17.50
4.5
18
Line 2
11.0
VishwavidyalayaC.Sectt.
11.0
0.0
0.0
10
Line 3
IndraprasthaBarakhamba
Road-Dwarka
Sub City
2.17
29.93
0.0
31
32.1
10
Total
65.10
13.17
47.43
4.5
59
11
GENERAL CONSULTANTS
To assist DMRC in the implementation of the project, General
Consultants comprising a consortium of five international consultancy
company companies have been appointed and they have been in place
with effect from 14.09.1998.
The consortium consists of:
12
FUNDING PLAN
28% of the project cost is to be financed through Equity Contributions
subscribed equally by the Central Government and the State
Government. The two Governments have also agreed to give an interestfree subordinate loan to cover the cost of land acquisition, which roughly
works out to 5% of the project cost.
Govt. of India
14%
14%
Property Development
7%
5%
14
16
The Yamuna Bridge- new heights of achievement: The building of the two
track Metro Rail Bridge across Yamuna exemplifies the expertise,
planning and attitudinal excellence that has gone into making of the
Shahadra Tis Hazari Section if the Delhi Metro Rail Network.
The State-of the-art, 553 meters long continuous, singles pre-stressed
box girder, for two tracks across the river Yamuna, was completed on 2nd
February,2001 in a period of just 30months by using a special technique
called Incremental Launching. This construction technique is ideal for
busy cities because it allows construction without any major disruption of
traffic. Since the bridge is advanced by sections, unlikely conventionally
built bridges, there are no joints and this has also ensured a smoother
journey for commuters.
Ballastless Tracks tomorrows technology, today: A showcase of the latest
in railway technology, the Delhi Metro Rail is on ballastless tracks on
the elevated viaduct and the underground corridor, thus minimizing the
need for track maintenance and also reducing the running dimensions on
structures. Besides lower maintenance and higher safety, this promises
minimal vibration and greater riding-comfort for passengers.
Special features of the Underground Metro:
All Underground Metro stations are Air conditioned.
Extremely Modern Train Operations and Signalling System with
Automatic Train Operations (ATO) being introduced for the first time
in India.
Lifts and escalators at all Stations, The carrying Capacity of the lifts
have been increased to 13 persons in the Underground Section.
Close Circuit Television coverage of Underground Stations to ensure
safety and security of Commuters.
Mobile connectivity while traveling inside the train and at the stations.
17
Technological extra-dose!
DMRC has built Indias first extra dosed bridge near Pragati Maidan.
At present, there are only 26extradosed bridges in the world. The main
span of this bridge is 93 meters long and does not have any piers to
support it. The total length of the bridge is196.3 meters an it has a 302
meters radius curvature as required by the alignment.
PHASE II
After completing Phase I of the Delhi Metro nearly three years ahead of
schedule, DMRC has now started construction of the second phase of the
project, which is scheduled to be completed before the Common wealth
Games in 2010.The detailed project report of Phase II has finalized
routes with a total length of 121.11 kilometers with 79 stations.
Section
Shahdara-Dilshad Garden
Indraprastha-New Ashok Nagar-Noida
Sec 32, City Centre
Yamuna Bank-Anand Vihar
Vishwavidyalaya- Jahangir Puri
Inderlok- Kirti Nagar-Mundka
Central Secretariat-Sushant Lok
Dwarka Sec 9-Dwarka Sec21
New Delhi-Airport
Anand Vihar-KB Vaishali
Central Secretariat-Badarpur
Total
Length*
(Km)
3.10
15.10
6.20
6.90
18.50
20.16
2.30
19.50
2.55
20.16
121.11
Future plans
Airport link: Delhi Metro is planning to link New Delhi to the Airport
through a 19.50 km long corridor. The total journey in this high-speed
corridor would take jus t 16 minutes wit h trains running up to 135kmph
and will have just two stations between at Shivaji Stadium and Moti
bagh. As the route connects the Airport, check in-facility will be
available at New Delhi and with the bus station at Connaught Place.
18
Metro in NCR
Delhi Metro is connecting areas like Noida, Gurgaon, Ghaziabad,
Bahadurgarh, Faridabad etc to the main city. Gurgaon and Noida
corridors have already been approved, whereas routes connecting
Faridabad & Bahadurgarh are yet to be sanctioned.
Consultancy
Today, Delhi Metro is visited regularly by personnel wanting to
understand how and what makes DMRC tick. Metros management
techniques have aroused the curiosity of a host of organizations.
Countries like Pakistan, Bangladesh, Indonesia, Sri Lanka, Syria,
Ireland, etc. have also shown interest in understanding our technology
techniques.
19
20
21
Saving Space:
and for every tree cut during the construction ten trees have been planted
in advance by DMRC as compensatory a forestation. In addition
environmental impact assessments are done for every section of the
Metro to ensure that the ecological balance is not disturbed by Metro
construction activities.
23
24
Managing director
Director (P)
Director
(RSE)
Director (F)
Director (O)
GM
(O&RS)
Exc. Director
(AP)
Exc.
Director
All GM (F)
All CPMs
All CEEs
CPO
CA
DY. COS
Company
Secretary
GM (M)
CUP
GM (L)
CPRO
GM (F)
JGM (R&T)
AGM (O)
Training
school
25
GM (O&RS)-General Manager
(Operation & Rolling stock)
GM (M)-General Manager
(Maintenance)
JGM (R & T)-Joint General Manager
(Recruitment and Training)
AGM (O)-Assistant General Manager
(Operation)
Company
Profile of other
participating
organizations.
=============================================================
Functions of AIIMS
Undergraduate and postgraduate teaching in medical and
related physical biological sciences.
Nursing and dental education
Innovations in education.
Producing medical teachers for the country.
Research in medical and related sciences.
Health care : preventive, promotive and curative; primary,
secondary & tertiary.
Community based teaching and research.
INSTITUTE BODY
Dr. Anbumani Ramadoss
Union Minister for H&FW &
President, AIIMS
Chairman
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
MemberSecretary
Special Invitee
GOVERNING BODY
Dr. Anbumani Ramadoss
Hon'ble Minister H&FW
Chairman
Member
Member
Member
Member (Exofficio)
Member (Exofficio)
Member
Member
Member
Prof. R. Surendran
Member
MemberSecretary
Special Invitee
FINANCE COMMITTEE
Shri Naresh Dayal, Health
Secretary (HFW)
Chairman
Member
Member
Member
Member
Member
Member
Member
MemberSecretary
ESTATE COMMITTEE
Prof. V.K. Malhotra
Chairman
Member
Member
Member
Member
Member
Member
Member
MemberSecretary
ACADEMIC COMMITTEE
Prof. Nilima Arun Kshirsagar
Chairman
Prof. R. Surendran
Member
Member
Member
Member
Member
Member
Shri. R.P.Agrawal
Member
MemberSecretary
Chairman
Member
Member
Member
Member
Member
Member
Member
Member
MemberSecretary
SELECTION COMMITTEE
Prof. R. Surendran
Chairman
Member
Member
Member
Member
Shri. R.P.Agrawal
Member
Member
Member
Specialty Centers
Cardio-Thoracic Sciences Centre
Centre for Dental Education and Research
Neurosciences Centre
Dr. R.P Centre for Ophthalmic Sciences
Dr. B.R.A Institute-Rotary Cancer Hospital
De-Addiction Center
Jai Prakash Narayan Apex Trauma Center
Departments
Anaesthesiology
Anatomy
Biochemistry
Biomedical Engineering
Biophysics
Biostatistics
Biotechnology
Cardiology
Centre for Community
Medicine
College of Nursing
Dermatology &
Venereology
Endocrinology,
Metabolism & Diabetes
Forensic Medicine
Gastroenterology and
Human Nutrition
Gastrointestinal Surgery
Haematology
Hospital Administration
Laboratory Medicine
Medicine
Microbiology
Nephrology Nuclear
Medicine Nuclear
Magnetic Resonance
Imaging Obstetrics
and Gynaecology
Orthopaedics
Otorhinolaryngology
Paediatrics
Paediatric Surgery
Pathology
Pharmacology
Physiology
Physical Medicine &
Rehabilitation
Psychiatry
Radio Diagnosis
Reproductive Biology
Surgical Disciplines
Transplant Immunology
& Immunogenetics
Transfusion Medicine
(Blood Bank)
Urology
DENA
BANK
Dena Bank was founded on 26th May, 1938 by the family of Devkaran
Nanjee under the name Devkaran Devkaran Nanjee Banking Company
Ltd.It became a Public Ltd. Company in December 1939 and later the
name was changed to Dena Bank Ltd.
In July 1969 Dena Bank Ltd. along with 13 other major banks was
nationalized and is now a Public Sector Bank constituted under the
Banking Companies (Acquisition & Transfer of Undertakings) Act, 1970.
Under the provisions of the Banking Regulations Act 1949, in addition to
the business of banking, the Bank can undertake other business as
specified in Section 6 of the Banking Regulations Act, 1949. In the
current financial year the total deposits were up 18.19% and gross
advances increased by 27.87%. Retail credit and SME credit were up by
61.38% and 31.56%, respectively. Priority sector advances have
increased by 23.59% to Rs 6,979 crore and forms 41.5% of the net bank
credit.
Milestones
1. One among six Public Sector Banks selected by the World Bank for
sanctioning a loan of Rs.72.3 crores for augmentation of Tier-II
Capital under Financial Sector Developmental project in the year
1995.
2. One among the few Banks to receive the World Bank loan for
technological upgradation and training.
3. Launched a Bond Issue of Rs.92.13 crores in November 1996.
4. Maiden Public Issue of Rs.180 Crores in November 1996.
5. Introduced Tele banking facility of selected metropolitan centers.
6. Dena Bank has been the first bank to introduce:
Minor Savings Scheme
Credit card in rural India known as "DENA KRISHI SAKH
PATRA" (DKSP).
Drive-in ATM counter of Juhu, Mumbai. Smart card
at selected branches in Mumbai. Customer rating
system for rating the Bank Services.
GAIL is:
An Equity Participant in 12 E&P blocks, including 11 blocks in
India and 1 block in Myanmar
A JV Partner in CNG/ City Gas Distribution Projects in Delhi,
Mumbai and in Andhra Pradesh
An Equity Participant in two CNG/ City Gas Distribution Projects
in Egypt
Research methodology
Meaning of Research:
Research in common parlance refers to a search for knowledge. One can
also define research as a scientific search for pertinent information on a
specific topic. In fact research is an art of scientific investigation. The
advance learners dictionary of current English lays down the meaning of
research as careful investigation or inquiry especially through h search
for new facts in any branch of knowledge. Redman and Morey research
as a systematized effort to gain new knowledge.
Research, is an academic activity and as such the term should be used in
a technical sense. According to Clifford Woody research comprises
defining and problems, formulating hypothesis or suggested solutions:
collecting, organizing , and evaluating data ,making deductions and
reaching conclusion and at last carefully testing the conclusion
to
determine whether they are fit the formulating hypothesis. D.Slesigner
and M.Stepenson in the ency6clopedia of social science define research as
the manipulation of things, concept and symbol for the purpose of
generalizing to extend correct of verify knowledge whether that
knowledge aids in construction of theory or in the practice of an art.
Research is thus on original contributing to the existing stock of
knowledge making foe its advancement. It is the pursuit of truth with the
help of study, observation comparison, and experiment. In short the
search for knowledge through objective and systematic method of finding
solution to a problem.
Identification of the
project.
Drawing up of
questionnaire
Identification of the
companies to be
surveyed
Approaching the
concerned HR head of
the companies
Collection of primary
data: data filled in the
questionnaire by the
HR heads
Collection of the
secondary data:
company literature,
different books
Analysis of data
Limitations
Every research study has certain limitations. These could be due to
sample size, sampling techniques, time available, money etc. this study
has also certain limitations. The following are worth mentioning:1. As the subject under study involves large population size so
generalizations cant be made.
2. Due to time and financial constrains the study is restricted to
central, south and north Delhi.
3. Sometimes respondents give altogether
biased
answers in
RESEARCH FINDINGS
After the analysis and interpretation of the data, I made some
observations and findings, which facilitated to give some
recommendations to DMRC, for improvement in the TNA
BENCHMARKING
Benchmarking is one of the most effective tools in creating a better
organization. As the name suggests, Benchmarking is a comparative
strategy that measures how a particular business process differs from
another one that is known to be distinctly superior. Various types of
Benchmarking are possible.
1) Internal Benchmarking
processes within
2.5
2
1.5
COACHINGANDMENTORING
1
0.5
0
DMRC
GAIL
DENABANK
AIIMS
EXPLANATION
Above shown graphic representation depicts the position of
coaching and mentoring which is an important factor in the
training need analysis. Graph shows that Dena bank
employees are the most satisfied people in the comparison,
rest all rate there organization same.
3
2.5
2
1.5
ORGANIZATIONALAWARENESS
1
0.5
0
DMRC
GAIL
DENABANK
AIIMS
Explanation
Regarding organizational awareness again Dena bank and
Gail tends to be the best aware organization who rated them
self well, they are the most satisfied employees regarding the
awareness of the organization.
3.5
3.4
3.3
3.2
3.1
3
2.9
2.8
2.7
EMPLOYEEMOTIVATION
DMRC
GAIL
DENABANK
AIIMS
Explanation
As per the graph representation and the research made in
training need analysis the points are very clear that Dmrc has
the lowest motivation to its employees just 3.5.
3
2.5
2
1.5
INTERPERSONNELSKILLS
1
0.5
0
DMRC
GAIL
DENABANK
AIIMS
Explanation
This is bit relaxing that on the interpersonal skills level
Dmrc is having the most satisfied employees then in
comparison with other employees.
CONCLUSIONS:
DMRC is one govt. organization that is considered as an ISLAND OF
EXCELLENCE for its culture and work ethics but after the survey I
came to know that the motivational level of the employees is too low.
DMRC needs to empower its employees and concern about the
organizational awareness as the suggestions of the employees regarding
the improvement of an ambience must be taken seriously. As per the
interpersonal skill of the employees of DMRC are concerned, It is up to
the mark but still it needs to do little bit of improvements for the effective
running of an organization.
Employee Motivation:
Communication:
It is a critical component. Employees must
understand expectations as informed employees tend to the
most motivated one.
Define goals
Listen I intently (Encourage input from all areas).
Creating a sense of purpose helps in promoting team
work and instills a sense of pride.
Empowerment:
Promote ownership
Let the teams or departments to make their own
rules. It stimulates self motivation.
Empower your employees by authorizing them to
take action. It will impart a sense of pride and
ownership in an organization.
Recognition:
Make your employees feel appreciated.
Look beyond money(personalized heart felt gestures
of appreciation).
Reward effort as well as outcome.
Organizational Awareness:
Introduction of the written job chart.
Introduction of suggestion box system in which employees
could give suggestion regarding the improvement of
Interpersonal skills:
Treat others with respect, fairness and consistency.
Interaction with others in ways that are friendly,
courteous, and tactful and that demonstrate respect for
individual cultural differences and for the attitudes and
feelings of others.
Demonstrate empathy and understanding when addressing
sensitive issues with others.
BIBLIOGRAPHY
BOOK on Research methodology by C.B Kothari
Book on Human resource management by VSP Rao.
Internet site
www.delhimetrorailcorporationlimited.com
DMRC brochures
APPENDICES
QUESTIONNAIRE ON TRAINING NEEDS & ANALYSIS (TNA)
NAME OF THE RESPONDENT : ..........................
QUALIFICATIONS
: .
JOB TITLE
: ..
DEPARTMENT NAME
: .
YEARS IN THE SERVICE
: ..
DATE
:
Please rate the relative value of the following questions/comments of the training
program as
(1=excellent, 2=very good, 3=good, 4=satisfactory, 5=not satisfactory at all or poor)
1. How comfortable do you feel using computers? ...............
2. How would you rate your level of job satisfaction? ............
3. Coaching and mentoring systems available for the staff.
4. How would you rate your written communication skills? .
5. How would you rate your oral communication skills? .
6. How would you rate your work related knowledge ?
7. How would you rate your awareness about the organizational
policies/plannings
8. There is a regular meeting of departmental staff in order to
improve the interdepartmental operations & coordination.
..
9. How would you rate your awareness of all the activities in the
organisation which may affect your area of work? ..
10. How much motivated you feel during your work?
11. How would you rate your interpersonal skills?
12. There is culture of continuous improvement where you are always
trying to learn how to work better & improve operating practices.
18. Job analysis carried out to identify the skill & knowledge required
for the tasks. .
19. How would you rate your encouragement to identify your own
development needs? .
20. Proper Benchmarking is carried out for all operational
parameters. .
Please use the following space to note down any further comments and suggestions