There are 16 Qs. Please answer below each Qs and Underline your answers (e.

g
YES )

1. What are the skills should be required, for highest level of

performance in the Front Desk Job?

Answer: For highest level of performance in the front desk job a
person need so many skills. For his personal skills that persons need
to be smart, good communication skills, good speakers as well as
listeners. For his job skills he needs to be service orientation, time
management, customer and personal service
2. Can you independently handle corporate clients?
YES

NO

3. Do you have necessary communication skills to take care of our sensitive

clients like foreign embassies, UN missions, etc?
YES

NO

4. How will you greet and how will you close the deal with a new walk-

in client?
Answer: Every client wants to see an employee make a genuine effort to
acknowledge and assist them. So as a front desk officer I always at first I
should stand up from my task and offer a smile and words of greeting as
well as make eye contact with the customer, then ask their question and
provide that services they want, and choose conservative, professional
outfits that are appropriate for our work environment. Be sure to dress and
act professionally. Because as a front desk officer you will be the first face
that a prospective customer sees.
5. How confident you are that you can get the job done on time and meet
required performance?
Answer: I am an honest, punctual, Persistence, self motivated &
hardworking boy with positive attitude towards my career & my life. so I
always ready to done my job on time with better performance
6. How are your English Speaking and Writing Skill?
Answer: My English speaking and writing skills is good enough for your job
requirement. I can easily communicate with customers in English and as a
student of MBA program I completed so many reports as per requirement
of my teachers so I think my writing skills is also good.
7. Hows your skill in Computer, Internet and Software operation?
Answer: Every day I use computer and Internet since 2007. And I am able
to solved small problem that happened in my computer. So I think my skill
in computer, internet and software operation is very good.
8. Do you have keen interest to develop your career in hotel industry?

YES

NO

9. Can you perform following job responsibilities?

YES

NO

Take care of Guest Relation

Be thoroughly knowledgeable of all policies and procedures and systems used in each sector of the
front office-housekeeping-reservation and be able to give a decisive supervision to the staff whenever
needed
Ensure that the various reports required for the day to day operation are completed accurately, and
distributed to the concerned departments
To participate in the requested monthly statistics and reports.
Ensure that all guests receive a courteous welcome upon check in.
Act as a salesperson in order to maximize the rooms revenue.
Ensure proper handling of guest mail, messages and parcels.
Dealing with all types of guest complaints and take preventive steps immediately.
Handling PABX System
Handling CCTV operation
Handling Credit Card payment (POS Machine and Online PayGateway)
Supervise subordinates with usual front office and accounts related activities.
Can Prepare balance sheet and debit-credit basic statements.
Being knowledgeable of all the credit cards and cashing policies efficiently.

10.Whats your expected remunerations in first 6mths while proving

yourself competent for the job?
BDT: 20,000 /mth
And what would be your expected remunerations after 6mths?
BDT: 25,000 /mth
11.Are you comfortable working at any shift morning (from 7am); afternoon
shift (from 12pm) or evening shift (from 3pm) job?
YES

NO

12.Do you have any dependant?

Answer: No
13.When can you join us?
Answer: Anytime
14.Can you assure CHL that with your integrity, honesty, dedication you will
serve at CHL of minimum 3yrs or as long as you are happy with your pay
& other benefits?
YES

NO

15.
If you are given job offer with lodging facility at CHL, will it be
helpful.

YES
REQUIRED

NO

NOT

16. Give a reason why should we select you

Answer: I am a fresher, although I have no practical

knowledge but I have enough theoretical knowledge that is
very helpful to do anything with best performance. I can do
hard work for my organization. And I will put all my efforts
for the betterment of my organization. Being punctual &
sincere, I can finish the work given to me on time & try my
best to fulfil all the needs of company from me.