Professional Documents
Culture Documents
experiences and expectations of administrative and support staff currently working in higher
education. Within this broad theme, the research had a number of specific objectives:
to understand the impact of broader changes in higher education on the working lives of
administrative and support staff and in particular on their roles and responsibilities;
to examine the opportunities available to them for training, staff development and career
progression;
to assess levels and sources of job satisfaction and job dissatisfaction; and
to explore their ideas on the development of higher education over the next twenty years.
Quite comfortable
Moderately comfortable
Slightly comfortable
2. Would you like to interact with your supervisor more, less, or about the same amount
as you currently interact with him/her?
A great deal more
Somewhat more
Somewhat less
3. How clearly does your supervisor explain the company's business plans?
Extremely clearly
Very clearly
Moderately clearly
Slightly clearly
4. When decisions or goals change, how often does your supervisor explain to you why
this has happened?
Always
Once in a while
Never
Quite realistic
Moderately realistic
Slightly realistic
6. How well does management handle political issues that affect the company?
Extremely well
Very well
Moderately well
Slightly well
7. How much support for the company is management able to get from the community?
A great deal
A lot
A moderate amount
A little
None at all
Very effective
Moderately effective
Slightly effective
9. Does your supervisor spend too much money to meet short-term goals, too little
money, or about the right amount of money?
Much too much
Very effectively
Moderately effectively
Slightly effectively
Very well
Moderately well
Slightly well
12. How committed is your supervisor to making the company a more comfortable
place to work?
Extremely committed
Very committed
Moderately committed
Slightly committed
13. How well do your supervisor's priorities match up with the goals of your company?
Extremely well
Quite well
Moderately well
Slightly well
2
3
4
7.
4
3
2
1
Team work and team spirit.
8. Employees trying out innovative ways of solving problems.
1
2
4
3
10. Going deeper rather than doing surface-level analysis of interpersonal problems.
1
2
3
4
12. Tactfulness, smartness and even a little manipulation to get things done.
1
2
3
4
13. Seniors encouraging their subordinates to think about their development and take action in
that direction.
1
2
3
4
16. Encouraging employees to take a fresh look at how things are done.
1
2
3
21. Considering both positive and negative aspects before taking action.
1
2
3
4
22.
4
3
2
1
Obeying and checking with seniors rather than acting on your own.
23. Performing immediate tasks rather than being concerned about large organizational goals.
1
2
3
4
24. Making genuine attempts to change behavior on the basis of feedback received.
1
2
3
4
2
3
4
27. Free and frank communication between various levels helps in solving problems.
1
2
3
4
31. A good way to motivate employees is to give them autonomy to plan their work.
1
2
3
4