Professional Documents
Culture Documents
C) Communication
D) Intellectual capacity
22) What is the outcome of supportive communication?
A) Other people like you even if they don't understand you.
B) You are judged to be a nice person and others listen to you.
C) The message is delivered accurately and relationships are enhanced.
D) You are socially accepted but not viewed as an excellent manager.
23) What is the statement "I have decided to turn down your request" an example of?
A) Conjunctive, not disjunctive communication
B) Owned, not disowned communication
C) Problem oriented, not person oriented communication
D) Specific, not global communication
24) Managers help employees by addressing problems involving employee attitudes. When
managers do this, what is it called?
A) Coaching
B) Counseling
C) Empowerment
D) Discipline
25) When using descriptive communication to help modify someones behavior, what should a
person do?
A) First describe reactions to the behavior, describe the behavior, and then suggest an alternative
behavior.
B) First describe the behavior, describe reactions to the behavior, then suggest an alternative
behavior.
C) First discuss the problem, then the alternatives, then decide on a solution.
D) Describe the behavior, describe why it's a bad behavior, then describe what will happen (the
consequences) if the person keeps doing the behavior.
26) The difference between saying "You are stubborn" and "This is the second time we are
unable to reach agreement" is the difference between what two types of communication?
A) Congruent and incongruent communication
B) Owned and disowned communication
C) Superior and egalitarian communication
D) Person- and problem-oriented communication
27) You want to utilize supportive communication. You plan to employ validation in your
communication with your subordinate. In particular, you want to practice areas of mutual
agreement. What will you do?
A) List the subordinate's disadvantages before his/her advantages to finish on a strong positive
note.
B) List the subordinate's past mistakes to establish a foundation so that new positive steps can be
utilized.
C) List areas of disagreements first followed by areas of agreement.
D) List compliments before criticisms.
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