Professional Documents
Culture Documents
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Standardized Variance
Estimate
Error t Value Pr > |t|
Estimate Inflation
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
0.45265
1.73834
E_Commerce
-0.19514
0.10305
-1.89
0.0610
-0.11623
2.68828
Technical_Support
0.05490
0.05588
0.98
0.3281
0.07768
4.46118
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
0.20667
3.89524
Advertising
0.09813
0.05742
1.71
0.0904
0.08537
1.78088
Product_Line
0.07031
0.23616
0.30
0.7665
0.06938
38.74547
Salesforce_Image
0.42535
0.08292
5.13
<.0001
0.37852
3.88528
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
-0.10751
1.59054
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
-0.05787
4.68570
Packaging
0.04982
0.03272
1.52
0.1309
0.06176
1.17431
Order_Billing
-0.15678
0.09138
-1.72
0.0892
-0.10795
2.82481
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
-0.03682
34.79516
Delivery_Speed
0.68776
0.50076
1.37
0.1726
0.35477
47.61114
1.980
118
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
118
118
DF
Sum of
Squares
Mean
Square F Value Pr > F
Model
91.78258
91.78258
Error
116
92.97683
0.80152
114.51
<.0001
Variable
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Intercept
2.83429
0.39025
42.27913
52.75
<.0001
Product_Line
0.71430
0.06675
91.78258
114.51
<.0001
DF
Sum of
Squares
2 114.68223
115
70.07718
Mean
Square F Value Pr > F
57.34111
94.10
<.0001
0.60937
Variable
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Intercept
1.00554
0.45252
3.00883
4.94
0.0282
Product_Line
0.66602
0.05873
78.35807
128.59
<.0001
Salesforce_Image
0.39922
0.06512
22.89965
37.58
<.0001
DF
Sum of
Squares
3 133.51525
114
51.24415
Mean
Square F Value Pr > F
44.50508
99.01
<.0001
0.44951
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-0.85886
0.48376
1.41687
3.15
0.0785
Product_Quality
0.35323
0.05457
18.83303
41.90
<.0001
Product_Line
0.43361
0.06192
22.04407
49.04
<.0001
Salesforce_Image
0.47859
0.05726
31.40163
69.86
<.0001
DF
Sum of
Squares
4 150.27262
113
34.48679
Mean
Square F Value Pr > F
37.56816
0.30519
123.10
<.0001
Variable
Intercept
-2.16527
0.43586
7.53201
24.68
<.0001
Product_Quality
0.41435
0.04572
25.07133
82.15
<.0001
Product_Line
0.18030
0.06141
2.63056
8.62
0.0040
Salesforce_Image
0.35722
0.04994
15.61284
51.16
<.0001
Delivery_Speed
0.77349
0.10439
16.75737
54.91
<.0001
DF
Sum of
Squares
5 152.46038
112
32.29903
Mean
Square F Value Pr > F
30.49208
105.73
<.0001
0.28838
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-1.18049
0.55439
1.30758
4.53
0.0354
Product_Quality
0.40259
0.04464
23.45213
81.32
<.0001
Product_Line
0.10408
0.06580
0.72158
2.50
0.1165
Salesforce_Image
0.37775
0.04912
17.05687
59.15
<.0001
-0.10772
0.03911
2.18776
7.59
0.0069
0.82317
0.10306
18.39758
63.80
<.0001
Competitive_Pricing
Delivery_Speed
DF
Sum of
Squares
6 153.83189
111
30.92752
Mean
Square F Value Pr > F
25.63865
92.02
<.0001
0.27863
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-1.23310
0.54544
1.42403
5.11
0.0257
Product_Quality
0.40346
0.04388
23.55092
84.53
<.0001
Complaint_Resolution
0.18687
0.08423
1.37151
4.92
0.0285
Product_Line
0.09690
0.06476
0.62388
2.24
0.1374
Salesforce_Image
0.37706
0.04828
16.99413
60.99
<.0001
-0.09875
0.03866
1.81821
6.53
0.0120
0.56860
0.15306
3.84515
13.80
0.0003
Competitive_Pricing
Delivery_Speed
DF
Sum of
Squares
7 155.10078
110
29.65863
Mean
Square F Value Pr > F
22.15725
0.26962
82.18
<.0001
10
Variable
Intercept
-1.15559
0.53775
1.24511
4.62
0.0338
0.41341
0.04341
24.45090
90.69
<.0001
-0.22450
0.10349
1.26889
4.71
0.0322
Complaint_Resolution
0.18524
0.08286
1.34764
5.00
0.0274
Product_Line
0.10189
0.06374
0.68884
2.55
0.1128
Salesforce_Image
0.49355
0.07169
12.78029
47.40
<.0001
-0.08843
0.03832
1.43583
5.33
0.0229
0.56581
0.15057
3.80722
14.12
0.0003
Product_Quality
E_Commerce
Competitive_Pricing
Delivery_Speed
DF
Sum of
Squares
8 156.15955
109
28.59985
Mean
Square F Value Pr > F
19.51994
74.39
<.0001
0.26238
Variable
Intercept
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
-1.07584
0.53196
1.07319
4.09
0.0456
0.42351
0.04312
25.31171
96.47
<.0001
-0.21222
0.10227
1.12986
4.31
0.0403
Complaint_Resolution
0.23167
0.08494
1.95184
7.44
0.0074
Product_Line
0.09034
0.06314
0.53709
2.05
0.1554
Salesforce_Image
0.48245
0.07093
12.13758
46.26
<.0001
Competitive_Pricing
-0.09625
0.03800
1.68315
6.41
0.0127
Order_Billing
-0.18042
0.08981
1.05878
4.04
0.0470
0.69398
0.16166
4.83525
18.43
<.0001
Product_Quality
E_Commerce
Delivery_Speed
11
DF
Sum of
Squares
7 155.62247
110
29.13694
Mean
Square F Value Pr > F
22.23178
83.93
<.0001
0.26488
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-0.95841
0.52809
0.87246
3.29
0.0723
0.45294
0.03808
37.47401
141.47
<.0001
-0.20618
0.10267
1.06828
4.03
0.0471
Complaint_Resolution
0.24054
0.08512
2.11532
7.99
0.0056
Salesforce_Image
0.48316
0.07127
12.17394
45.96
<.0001
Competitive_Pricing
-0.11903
0.03467
3.12207
11.79
0.0008
Order_Billing
-0.19211
0.08987
1.21053
4.57
0.0347
0.77422
0.15234
6.84177
25.83
<.0001
Product_Quality
E_Commerce
Delivery_Speed
DF
Sum of
Squares
8 156.50985
109
28.24956
Mean
Square F Value Pr > F
19.56373
0.25917
75.49
<.0001
12
Variable
Intercept
-1.00608
0.52300
0.95907
3.70
0.0570
0.45207
0.03767
37.32475
144.02
<.0001
-0.20544
0.10156
1.06062
4.09
0.0455
Complaint_Resolution
0.24998
0.08435
2.27629
8.78
0.0037
Advertising
0.10317
0.05576
0.88738
3.42
0.0670
Salesforce_Image
0.42017
0.07828
7.46605
28.81
<.0001
Competitive_Pricing
-0.12106
0.03431
3.22589
12.45
0.0006
Order_Billing
-0.19093
0.08889
1.19564
4.61
0.0339
0.75616
0.15100
6.49902
25.08
<.0001
Product_Quality
E_Commerce
Delivery_Speed
DF
Sum of
Squares
9 157.09492
108
27.66449
Mean
Square F Value Pr > F
17.45499
68.14
<.0001
0.25615
Variable
Intercept
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
-0.84673
0.53053
0.65249
2.55
0.1134
0.42041
0.04291
24.58751
95.99
<.0001
-0.20902
0.10099
1.09723
4.28
0.0409
Complaint_Resolution
0.23969
0.08413
2.07891
8.12
0.0053
Advertising
0.10863
0.05555
0.97963
3.82
0.0531
Salesforce_Image
0.41116
0.07805
7.10743
27.75
<.0001
Competitive_Pricing
-0.09640
0.03782
1.66443
6.50
0.0122
Order_Billing
-0.18146
0.08860
1.07453
4.19
0.0430
Product_Quality
E_Commerce
13
Variable
Price_Flexibility
-0.09758
0.06456
0.58507
2.28
0.1336
Delivery_Speed
0.86400
0.16622
6.92123
27.02
<.0001
Variable
Removed
Number
Partial
Model
Vars In R-Square R-Square
1 Product_Line
0.4968
0.4968 245.091
114.51
<.0001
2 Salesforce_Image
0.1239
0.6207 158.649
37.58
<.0001
3 Product_Quality
0.1019
0.7226 87.9129
41.90
<.0001
4 Delivery_Speed
0.0907
0.8133 25.1933
54.91
<.0001
5 Competitive_Pricing
0.0118
0.8252 18.7439
7.59
0.0069
6 Complaint_Resolution
0.0074
0.8326 15.4469
4.92
0.0285
7 E_Commerce
0.0069
0.8395 12.5462
4.71
0.0322
8 Order_Billing
0.0057
0.8452 10.4571
4.04
0.0470
0.0029
0.8423 10.5314
2.05
0.1554
10 Advertising
0.0048
0.8471
9.1042
3.42
0.0670
11 Price_Flexibility
0.0032
0.8503
8.8445
2.28
0.1336
Product_Line
14
0.5
0.0
-0.5
RStudent
1.0
RStudent
Residual
0
-1
-2
-1.0
5
0
-1
-2
Predicted Value
0.025
Predicted Value
0.075
0.125
0.175
Leverage
10
0.5
0.0
-0.5
-1.0
0.04
9
8
Cook's D
Customer_Satisfaction
Residual
1.0
7
6
0.03
0.02
0.01
5
0.00
-2
-1
Quantile
FitMean
30
Percent
10
Predicted Value
40
80
Observation
Residual
20
Observations
118
Parameters
10
Error DF
108
MSE
0.2562
R-Square
0.8503
Adj R-Square 0.8378
1
0
10
-1
-2
0
-1.5 -0.9 -0.3 0.3 0.9 1.5
Residual
Proportion Less
120
15
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Complaint_Resolution
1.0
Residual
0.5
0.0
-0.5
-1.0
Advertising
Salesforce_Image
Competitive_Pricing
10
16
Residual
0.5
0.0
-0.5
-1.0
Order_Billing
Price_Flexibility
Delivery_Speed
17
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
18
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
19
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
20
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
21
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
22
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.55265
4.5
6.1
4.4
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
23
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.53194
13
4.7
5.3
5.75766
14
4.3
5.2
3.7
5.79705
15
5.7
3.8
4.4
7.30582
16
4.7
5.5
3.5
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
24
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
25
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
26
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
9.19874
47
2.6
3.1
2.7
6.01484
48
3.2
4.3
3.8
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
27
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.39363
28
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.23224
62
4.3
4.9
3.9
7.58627
63
3.1
5.5
3.5
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.03346
68
3.7
3.4
4.1
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
29
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42173
73
3.3
3.9
3.1
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.16074
78
3.4
7.59461
79
4.3
4.1
3.3
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
30
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.85859
83
4.4
5.8
3.9
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
7.93761
31
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.34519
95
3.7
4.5
3.4
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.47753
99
3.3
5.2
3.7
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
32
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.59433
109
3.4
4.2
7.57572
110
4.3
4.7
3.3
5.02054
33
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.55509
113
5.8
4.4
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
34
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
35
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
36
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
37
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
38
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
39
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.55265
4.5
6.1
4.4
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
40
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.53194
13
4.7
5.3
5.75766
14
4.3
5.2
3.7
5.79705
15
5.7
3.8
4.4
7.30582
16
4.7
5.5
3.5
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
41
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
42
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
43
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
9.19874
47
2.6
3.1
2.7
6.01484
48
3.2
4.3
3.8
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
44
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.39363
45
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.23224
62
4.3
4.9
3.9
7.58627
63
3.1
5.5
3.5
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.03346
68
3.7
3.4
4.1
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
46
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42173
73
3.3
3.9
3.1
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.16074
78
3.4
7.59461
79
4.3
4.1
3.3
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
47
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.85859
83
4.4
5.8
3.9
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
7.93761
48
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.34519
95
3.7
4.5
3.4
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.47753
99
3.3
5.2
3.7
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
49
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.59433
109
3.4
4.2
7.57572
110
4.3
4.7
3.3
5.02054
50
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.55509
113
5.8
4.4
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
51
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
52
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
53
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
54
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
55
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
56
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
57
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
58
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
59
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
60
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
61
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
62
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
63
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
64
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
65
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
66
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
67
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
68
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
69
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
70
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
71
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.55265
4.5
6.1
4.4
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
72
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.53194
13
4.7
5.3
5.75766
14
4.3
5.2
3.7
5.79705
15
5.7
3.8
4.4
7.30582
16
4.7
5.5
3.5
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
73
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
74
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
75
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
9.19874
47
2.6
3.1
2.7
6.01484
48
3.2
4.3
3.8
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
76
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.39363
77
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.23224
62
4.3
4.9
3.9
7.58627
63
3.1
5.5
3.5
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.03346
68
3.7
3.4
4.1
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
78
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42173
73
3.3
3.9
3.1
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.16074
78
3.4
7.59461
79
4.3
4.1
3.3
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
79
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.85859
83
4.4
5.8
3.9
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
7.93761
80
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.34519
95
3.7
4.5
3.4
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.47753
99
3.3
5.2
3.7
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
81
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.59433
109
3.4
4.2
7.57572
110
4.3
4.7
3.3
5.02054
82
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.55509
113
5.8
4.4
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
83
84
8.5
3.9
2.5
5.9
4.8
7.1
3.4
5.2
4.6
2.2
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
4.6
5.8
3.6
5.1
6.7
3.7
6.1
4.9
6.3
3.9
4.4
7.6
9.2
3.9
5.7
5.5
2.4
6.4
5.7
6.7
3.3
7.6
9.1
4.5
3.6
6.4
5.3
6.8
4.7
4.3
4.5
6.8
6.1
4.5
4.5
4.3
3.7
8.5
5.1
9.5
3.6
3.6
5.1
6.9
5.4
4.8
4.3
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
8.4
4.8
7.1
6.7
4.5
5.5
5.1
6.2
6.7
5.4
4.2
5.3
7.1
8.4
5.8
6.7
4.5
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
5.1
3.7
7.41694
0.78306
0.013627
7.37405
3.5
3.5
6.71493
0.38507
0.002000
6.59340
4.7
3.3
5.17725
-0.47725
0.010983
5.31851
6.3
3.7
5.86703
0.43297
0.003671
5.89603
6.1
4.6
6.89235
0.10765
0.000308
6.90384
4.9
3.2
5.85261
0.14739
0.000564
5.83839
2.6
4.2
7.50477
0.09523
0.000345
7.50074
6.2
4.5
6.46582
-0.06582
0.000114
6.55265
6.1
4.4
8.63044
-1.03044
0.031701
8.63025
5.2
3.8
7.1
5.2
3.9
9.9
9.6
5.7
6.8
5.9
5.4
8.6
3.6
7.4
5.1
3.5
4.8
4.1
5.3
4.7
3.5
5.4
3.3
5.4
5.5
2.6
6.3
8.5
5.7
2.3
5.4
7.6
3.6
5.1
6.1
6.9
3.4
8.5
4.3
4.5
6.4
8.1
2.5
7.2
4.5
2.3
8.4
7.1
4.6
3.3
8.3
7.8
4.5
6.4
6.5
4.3
7.3
4.7
3.7
6.7
4.8
5.3
5.3
6.5
3.9
4.7
4.8
4.2
6.5
5.9
4.3
7.6
3.7
4.8
5.8
5.7
4.2
4.6
7.7
4.9
7.2
4.7
6.4
4.7
5.2
7.7
3.3
3.7
5.1
3.8
6.6
6.8
6.1
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
4.9
3.3
5.23743
0.16257
0.000647
5.25384
4.3
9.46292
0.43708
0.008293
9.54250
3.4
7.47739
-0.47739
0.005329
7.53194
5.3
5.83967
-1.03967
0.021860
5.75766
5.2
3.7
5.85795
-0.45795
0.003443
5.79705
3.8
4.4
7.23648
-0.93648
0.026135
7.30582
5.5
3.5
5.96208
-0.56208
0.009691
5.96847
2.7
3.3
6.05362
0.04638
0.000082
6.15380
3.5
6.09446
0.30554
0.001640
6.06735
85
86
6.7
3.7
6.5
5.3
5.3
7.3
3.3
6.1
5.7
5.5
6.3
6.7
5.2
3.9
8.7
9.6
4.1
6.2
7.3
2.9
7.6
8.2
3.6
3.9
6.2
5.8
6.1
4.9
4.8
5.1
8.3
3.4
3.3
5.5
3.1
7.6
5.1
5.1
6.6
6.9
4.4
7.1
10
4.3
7.1
6.3
2.9
4.9
9.2
5.7
4.2
3.5
4.6
4.7
8.7
5.9
3.8
4.7
5.4
6.8
8.4
6.2
2.5
7.7
5.5
7.7
6.1
4.4
5.2
4.9
5.2
7.1
4.7
3.9
6.4
8.2
5.1
6.8
4.5
4.6
5.2
9.1
4.1
1.7
4.6
5.4
7.8
5.9
7.2
5.2
4.9
5.4
4.5
3.8
6.7
3.7
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
4.5
3.4
5.99015
-0.59015
0.010230
6.10712
6.6
4.2
6.87687
0.42313
0.006061
6.96947
4.3
3.5
6.76624
-0.46624
0.010022
6.59779
4.6
4.9
8.66844
0.03156
0.000025
8.73725
6.9
4.5
7.38992
0.21008
0.001475
7.56062
4.9
3.2
5.85940
0.14060
0.000635
5.80977
5.8
3.9
6.80512
0.19488
0.001846
6.70296
6.3
4.5
7.50333
0.09667
0.000458
7.41277
3.5
7.42457
-0.32457
0.007075
7.43279
7.9
3.9
4.3
5.8
4.4
5.4
6.7
3.6
5.9
4.2
3.4
8.7
9.4
2.5
4.8
6.1
3.2
6.1
6.9
3.4
5.7
4.4
3.3
7.3
3.3
3.8
5.8
3.2
7.4
5.1
4.8
7.7
4.5
8.2
7.6
3.6
5.2
5.8
5.6
7.9
9.9
2.8
7.2
6.9
2.6
6.6
8.7
3.2
8.4
6.1
2.8
5.8
4.7
5.2
3.6
4.1
4.7
4.8
7.2
5.7
5.3
7.3
4.6
6.3
6.3
9.2
4.7
6.4
4.7
5.2
6.4
4.4
3.2
4.6
4.7
8.7
5.3
4.2
4.9
7.2
6.9
9.6
6.4
7.4
5.7
6.6
5.4
4.4
6.7
6.4
4.6
5.8
3.5
5.4
6.2
5.6
7.8
3.8
4.9
7.2
4.5
5.4
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
4.2
4.3
7.73282
0.86718
0.016845
7.91838
3.6
2.8
5.47467
-0.07467
0.000109
5.34967
4.6
4.6
8.36295
0.33705
0.003848
8.44059
2.7
3.3
6.06541
0.03459
0.000023
6.15012
6.6
4.2
6.77346
0.52654
0.005892
6.68103
6.5
5.5
8.54671
0.45329
0.008718
8.59984
3.9
7.38979
0.81021
0.016267
7.59648
4.9
7.67111
0.22889
0.002550
7.68706
3.9
4.5
7.44718
-0.84718
0.019931
7.53470
87
88
8.4
3.8
6.7
4.5
6.3
8.8
3.9
3.8
5.1
4.3
7.7
2.2
6.3
4.5
2.4
5.4
6.6
3.6
5.8
4.1
4.9
6.1
5.5
3.7
4.7
5.4
4.3
5.2
7.5
3.5
3.8
3.5
2.9
7.9
6.5
4.3
2.7
6.6
6.5
8.6
9.9
3.7
7.5
4.7
5.6
8.2
8.5
3.9
5.3
5.5
5.9
6.7
5.1
4.2
2.7
4.7
4.8
5.8
7.2
4.4
4.7
3.4
6.2
4.7
3.3
4.7
4.8
7.2
6.5
3.9
3.5
5.3
4.9
5.6
2.5
4.5
4.1
4.5
7.6
5.1
5.2
6.3
8.7
4.7
6.3
4.6
6.7
6.8
7.2
4.6
4.1
4.9
6.8
5.7
3.6
4.4
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
5
3.6
7.41889
0.58111
0.016265
7.54854
3.7
2.9
6.61140
-0.31140
0.003280
6.60997
3.1
2.6
5.49361
0.50639
0.005866
5.45316
3.6
2.8
5.37100
0.02900
0.000016
5.36742
5.9
4.3
5.93544
0.16456
0.000847
6.07048
5.4
3.4
5.68087
-0.48087
0.004631
5.54376
5.6
4.6
7.24803
0.65197
0.014238
7.52205
3.4
3.9
8.65307
-0.05307
0.000094
8.64311
5.1
3.7
7.43488
0.76512
0.007927
7.42604
89
9.3
3.5
6.3
7.6
5.5
5.7
7.1
3.4
4.9
4.1
7.1
9.9
7.4
4.8
7.4
8.7
3.2
6.4
4.9
2.4
6.6
8.6
2.9
5.8
3.9
2.9
5.2
7.5
3.5
4.1
4.5
3.5
5.2
3.6
1.3
3.5
8.2
7.7
2.6
6.7
3.5
7.3
9.1
3.6
5.5
5.4
4.2
5.9
4.6
6.6
3.1
5.2
5.9
7.8
6.1
3.5
2.6
5.9
4.8
4.9
5.9
6.9
3.2
6.8
4.6
6.8
6.3
5.1
4.3
5.6
6.3
6.1
2.7
4.1
4.5
7.6
4.9
2.8
3.4
4.2
4.9
8.2
4.3
7.6
2.4
7.2
4.3
5.9
6.9
7.7
5.1
6.2
4.6
8.3
6.5
4.1
4.6
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
4.1
4.6
8.95807
-0.05807
0.000114
9.19874
3.1
2.7
6.13230
-0.43230
0.004046
6.01484
4.3
3.8
8.02908
-0.92908
0.033669
8.18313
3.7
7.16005
0.23995
0.001004
7.14645
6.17132
0.42868
0.002547
6.20000
5.4
3.4
5.85183
-0.65183
0.006640
5.84903
4.8
3.1
4.70315
0.49685
0.011864
4.69312
3.9
4.3
7.45755
0.74245
0.018545
7.61306
4.3
3.9
7.08154
0.21846
0.000723
7.09669
5.5
5.5
7.7
5.6
4.8
7.1
4.2
4.1
2.6
2.1
8.9
9.3
3.5
5.4
7.8
4.6
7.7
9.3
3.8
4.6
4.7
7.3
8.6
4.8
5.6
5.3
2.3
6.3
7.4
3.4
2.6
4.1
5.4
8.7
3.2
3.3
3.2
3.1
6.4
7.8
4.9
5.8
5.3
5.2
5.4
7.6
3.6
4.8
4.9
3.4
8.2
6.3
7.4
4.9
5.5
3.3
4.5
9.9
5.5
3.5
7.5
5.9
4.6
6.4
4.9
4.8
6.4
5.5
7.4
5.3
4.8
3.6
5.7
6.7
5.8
3.6
4.9
4.4
4.8
7.2
4.5
6.4
4.2
6.1
2.9
5.6
4.3
3.1
5.3
7.1
7.9
5.7
4.3
4.2
4.6
7.7
6.1
5.1
3.1
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
6.7
4.9
8.00472
0.19528
0.001637
7.98813
2.4
4.43876
0.36124
0.005757
4.27432
4.1
4.6
9.05443
-0.15443
0.000723
9.27812
3.2
3.4
7.37553
0.32447
0.001284
7.38507
3.6
3.6
7.00858
0.29142
0.002515
6.85840
5.6
3.7
6.34376
-0.04376
0.000024
6.39363
2.9
2.5
5.44203
-0.04203
0.000337
5.23224
4.9
3.9
7.58560
-1.18560
0.016151
7.58627
5.5
3.5
6.14820
-0.74820
0.009497
6.15900
90
9.2
6.5
5.2
5.2
6.1
7.7
4.7
4.7
4.7
5.2
8.4
9.5
5.6
0.4
5.5
5.6
5.8
6.7
3.2
3.4
5.5
2.3
8.4
9.7
5.5
7.1
3.4
7.6
8.2
3.6
8.9
5.2
4.5
8.4
3.8
8.6
4.9
3.2
8.7
9.2
5.9
6.4
4.9
5.8
7.3
3.6
4.5
4.1
5.4
6.2
7.3
6.8
8.6
5.1
5.2
7.7
5.9
5.4
6.9
6.6
7.6
3.8
4.4
5.6
6.3
4.5
5.4
6.5
3.8
7.5
6.1
6.7
6.9
5.2
3.7
4.9
7.8
4.3
4.5
4.7
5.9
6.7
7.9
6.6
6.5
6.2
7.3
6.7
8.9
4.2
5.2
6.1
5.4
3.7
2.8
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
4.6
4.2
8.07436
0.62564
0.013114
8.07306
4.7
3.7
7.29872
-1.19872
0.013704
7.26038
4.5
4.4
8.07894
0.32106
0.006255
8.13518
2.6
3.1
6.05184
-0.25184
0.002383
6.03346
3.4
4.1
8.53974
-0.13974
0.001233
8.59911
6.9
4.5
7.15872
0.44128
0.011137
7.13950
3.6
7.33461
0.66539
0.012473
7.17864
4.6
4.2
8.35932
0.34068
0.004010
8.46132
3.3
2.9
6.42098
-0.62098
0.008429
6.42173
91
92
4.1
5.3
4.2
6.4
8.1
2.5
3.2
3.9
4.1
7.2
4.3
4.1
4.2
3.9
8.6
7.9
3.9
4.1
6.6
4.9
5.8
7.3
3.6
8.5
3.6
8.6
3.6
7.5
6.1
2.9
6.6
3.8
5.1
6.3
3.2
7.6
2.5
5.1
3.2
7.9
9.4
4.1
5.6
3.4
5.7
4.9
3.3
5.1
3.8
6.6
5.4
6.2
2.6
3.4
4.7
10
5.5
3.6
3.2
6.9
5.8
4.7
6.7
4.6
5.2
6.1
7.3
2.9
3.3
7.3
4.7
3.7
7.3
5.2
5.3
6.6
8.2
6.4
2.9
4.3
7.1
4.2
5.8
5.4
6.2
3.6
7.8
4.7
7.6
6.5
5.1
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
3.9
3.1
6.63756
-0.23756
0.000835
6.59463
3.5
5.92605
0.47395
0.005466
6.06831
4.1
2.5
4.89068
0.10932
0.000446
4.81837
4.2
4.3
7.95455
0.64545
0.007041
8.15507
3.3
2.9
6.38643
-0.58643
0.009621
6.16074
3.4
7.58786
-0.58786
0.006540
7.59461
4.1
3.3
6.78819
-0.78819
0.031972
6.52477
3.8
4.2
7.16506
0.83494
0.021987
7.41916
3.7
4.4
7.68286
0.21714
0.001094
7.71828
93
8.3
2.8
2.4
3.1
6.4
7.6
3.6
4.5
4.8
2.2
7.9
9.9
2.8
6.1
5.8
1.5
7.4
9.1
3.8
4.9
5.1
3.1
9.9
4.2
1.2
4.1
3.2
6.6
3.8
4.7
4.5
7.4
9.1
3.7
3.5
4.7
4.1
7.6
5.1
5.1
4.4
6.2
5.8
7.3
8.9
4.3
6.5
5.7
4.3
2.5
5.2
4.8
4.2
1.8
4.6
7.4
6.4
5.3
4.4
5.8
3.5
5.4
5.9
6.8
7.5
4.5
7.3
5.7
5.2
4.5
5.4
4.5
3.8
4.9
6.2
4.1
5.3
6.6
8.2
5.8
3.5
4.6
6.3
5.4
7.3
5.9
6.5
3.7
5.4
7.8
5.9
5.4
3.9
5.1
5.1
6.9
8.2
7.1
3.8
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
2.5
2.1
4.97851
-0.17851
0.007289
4.85859
5.8
3.9
6.44218
-0.04218
0.000043
6.26901
4.9
7.49550
0.40450
0.005408
7.52294
3.4
4.2
7.26888
0.13112
0.000381
7.36310
3.5
6.95908
0.04092
0.000128
7.01178
4.1
3.3
6.43362
-0.43362
0.005521
6.18960
3.3
7.21356
0.18644
0.000522
7.17733
6.3
4.5
7.30899
0.29101
0.003786
7.31974
5.9
4.2
8.13046
-0.83046
0.019561
7.93761
94
6.2
3.3
3.5
5.4
7.2
4.3
3.7
3.8
3.6
5.2
3.6
6.7
4.4
4.1
6.1
5.5
3.7
7.4
5.7
4.5
5.4
6.7
3.7
4.9
5.1
7.3
8.2
3.6
4.3
5.8
6.6
8.6
2.9
4.5
2.8
6.3
6.7
4.5
4.3
4.2
5.4
3.3
4.9
5.6
5.1
6.9
4.8
4.7
3.4
4.7
10
4.5
2.9
4.2
4.9
8.2
6.4
3.7
5.3
4.9
7.6
4.3
5.1
4.9
9.2
6.5
5.6
3.7
5.2
5.6
6.2
5.6
6.3
6.1
5.1
5.4
6.8
8.4
6.1
3.8
4.8
4.2
5.5
5.3
3.3
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
6.3
3.7
6.00200
0.29800
0.001747
6.05140
4.1
2.5
4.82008
0.17992
0.001072
4.75330
4.8
3.1
4.89270
0.30730
0.001808
4.82012
5.9
4.3
6.19528
-0.09528
0.000315
6.34519
4.5
3.4
5.88980
-0.48980
0.004595
5.93492
2.8
7.07952
0.22048
0.001496
7.05873
6.08497
0.51503
0.003361
5.99365
4.3
3.5
6.66241
-0.36241
0.002290
6.47753
5.2
3.7
5.97783
-0.57783
0.005925
6.14290
9.7
2.6
6.2
5.8
2.1
8.6
9.9
3.7
4.8
5.3
4.6
6.3
6.3
5.1
5.4
4.7
5.5
8.7
9.9
3.7
7.3
4.2
6.1
7.6
2.5
6.5
6.3
3.8
7.9
9.4
4.1
5.2
6.4
4.8
9.8
9.6
5.7
6.6
6.7
5.1
8.9
9.3
5.1
5.5
5.8
5.6
6.8
9.7
2.8
4.4
5.1
3.8
3.3
5.2
6.7
8.4
4.5
6.7
6.8
6.7
4.1
6.6
8.4
5.7
2.4
2.8
6.7
6.8
6.4
5.2
4.3
7.1
4.2
5.8
6.9
5.5
4.4
7.8
4.7
7.6
5.8
6.5
4.7
8.2
7.8
4.5
6.6
5.6
4.6
6.6
6.3
7.4
6.3
5.7
4.4
5.7
4.7
4.8
5.8
6.3
4.7
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
4.7
3.8
7.26024
0.13976
0.000593
7.26725
3.4
3.9
8.73647
-0.13647
0.000667
8.61067
5.1
3.4
6.10246
0.19754
0.001162
6.20636
3.4
3.9
8.60847
0.09153
0.000472
8.62870
3.8
4.2
7.13982
0.86018
0.013796
7.33831
3.7
4.4
7.91904
-0.01904
0.000008
8.14971
4.3
9.50887
0.29113
0.003110
9.57684
4.6
4.3
8.20594
0.69406
0.007806
8.33897
4.1
3.6
7.61177
-0.81177
0.012010
7.59433
95
96
9.1
3.8
3.4
7.1
4.7
6.5
2.8
0.6
5.2
2.5
5.8
3.6
6.9
6.6
5.1
7.1
8.7
3.7
5.6
4.2
5.5
6.4
4.5
2.5
5.8
5.4
6.7
3.6
0.5
3.2
3.3
5.4
5.2
3.8
5.5
4.7
3.3
7.9
5.9
3.3
7.8
3.3
4.5
7.3
4.9
5.1
4.3
3.7
8.5
4.3
4.8
4.3
5.9
5.8
9.3
7.1
3.4
5.9
7.4
4.8
3.8
5.4
3.6
5.5
5.7
5.7
8.4
4.7
4.7
4.8
7.2
4.3
2.9
4.3
8.4
6.1
3.6
4.3
5.9
6.2
8.4
5.2
6.6
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
3.4
4.2
7.52419
-0.12419
0.000630
7.57572
4.7
3.3
5.02787
-0.32787
0.003735
5.02054
6.1
4.6
6.77654
0.22346
0.002088
6.72898
3.5
4.2
7.43194
-0.33194
0.003818
7.55509
5.8
4.4
6.63828
-1.13828
0.027465
6.73554
3.6
2.8
5.15138
0.24862
0.001636
5.08179
4.9
3.3
4.98601
0.41399
0.002786
4.86653
7.5
5.4
7.63961
0.26039
0.003032
7.65138
9.7
7.9
6.3
5.3
8.6
9.7
5.6
5.9
5.3
6.1
6.8
6.6
5.2
4.4
7.6
6.1
6.8
6.9
1.2
4.3
Cook's D
Predicted Value of
Influence
Predicted Value of
Price_Flexibility Delivery_Speed Customer_Satisfaction Residual Statistic Customer_Satisfaction
3.5
4.2
8.55385
0.04615
0.000057
8.70543
3.5
4.2
8.17789
0.42211
0.009415
8.27463
97
Mean
127
127
127
127
127
127
127
127
127
127
127
127
127
127
6.8503937
7.8716535
3.7440945
5.0984252
5.1874016
4.0456693
5.7874016
5.1976378
6.9708661
5.9346457
5.1669291
4.1992126
4.3346457
3.7314961
4.8000000
5.0000000
2.2000000
0.4000000
1.5000000
1.9000000
2.3000000
2.5000000
3.7000000
3.7000000
1.2000000
1.2000000
2.3000000
1.6000000
9.9000000
10.0000000
5.7000000
8.6000000
8.3000000
6.9000000
8.4000000
8.2000000
10.0000000
8.4000000
9.2000000
6.4000000
6.9000000
5.5000000
98
WORK.MANALYSICS
Observations
127
Member Type
DATA
Variables
14
Engine
V9
Indexes
Created
Last Modified
112
Protection
Compressed
NO
Sorted
NO
Label
Data Representation
WINDOWS_64
Encoding
12288
109
86
Filename
C:\DOCUME~1\mphs\LOCALS~1\Temp\SAS Temporary
Files\_TD3892_OPTIVAL_\manalysics.sas7bdat
Release Created
9.0301M0
Host Created
X64_PRO
6 Advertising
Num
8 BEST12. BEST32.
9 Competitive_Pricing
Num
8 BEST12. BEST32.
5 Complaint_Resolution Num
8 BEST12. BEST32.
1 Customer_Satisfaction Num
8 BEST12. BEST32.
14 Delivery_Speed
Num
8 BEST12. BEST32.
3 E_Commerce
Num
8 BEST12. BEST32.
12 Order_Billing
Num
8 BEST12. BEST32.
11 Packaging
Num
8 BEST12. BEST32.
13 Price_Flexibility
Num
8 BEST12. BEST32.
99
7 Product_Line
Num
8 BEST12. BEST32.
2 Product_Quality
Num
8 BEST12. BEST32.
8 Salesforce_Image
Num
8 BEST12. BEST32.
4 Technical_Support
Num
8 BEST12. BEST32.
Num
8 BEST12. BEST32.
10 Warranty_Claims
100
Customer_Satisfaction Frequency
Percent
Cumulative Cumulative
Frequency
Percent
4.8
5.51
5.51
3.15
11
8.66
5.2
1.57
13
10.24
5.4
7.09
22
17.32
5.5
2.36
25
19.69
5.7
3.15
29
22.83
5.8
2.36
32
25.20
3.94
37
29.13
6.1
2.36
40
31.50
6.3
4.72
46
36.22
6.4
11
8.66
57
44.88
6.6
1.57
59
46.46
6.8
2.36
62
48.82
5.51
69
54.33
7.1
6.30
77
60.63
7.3
4.72
83
65.35
7.4
6.30
91
71.65
7.6
4.72
97
76.38
7.9
3.15
101
79.53
1.57
103
81.10
8.2
5.51
110
86.61
8.4
0.79
111
87.40
8.6
3.94
116
91.34
8.7
3.94
121
95.28
8.9
1.57
123
96.85
0.79
124
97.64
9.8
1.57
126
99.21
9.9
0.79
127
100.00
101
Product_Quality Frequency
Percent
Cumulative Cumulative
Frequency
Percent
1.57
1.57
5.1
0.79
2.36
5.5
1.57
3.94
5.6
1.57
5.51
5.7
1.57
7.09
5.8
1.57
11
8.66
5.9
0.79
12
9.45
1.57
14
11.02
6.1
1.57
16
12.60
6.2
1.57
18
14.17
6.3
0.79
19
14.96
6.4
5.51
26
20.47
6.5
0.79
27
21.26
6.6
1.57
29
22.83
6.7
4.72
35
27.56
6.9
1.57
37
29.13
0.79
38
29.92
7.1
3.15
42
33.07
7.2
1.57
44
34.65
7.3
0.79
45
35.43
7.4
1.57
47
37.01
7.6
4.72
53
41.73
7.7
3.94
58
45.67
7.8
1.57
60
47.24
7.9
2.36
63
49.61
1.57
65
51.18
8.1
1.57
67
52.76
8.2
3.15
71
55.91
8.3
3.15
75
59.06
8.5
2.36
78
61.42
8.6
3.94
83
65.35
8.7
4.72
89
70.08
8.8
1.57
91
71.65
102
Product_Quality Frequency
Percent
Cumulative Cumulative
Frequency
Percent
3.15
95
74.80
9.1
3.15
99
77.95
9.2
3.15
103
81.10
9.3
1.57
105
82.68
9.4
4.72
111
87.40
9.5
0.79
112
88.19
9.6
3.15
116
91.34
9.7
3.15
120
94.49
9.9
4.72
126
99.21
10
0.79
127
100.00
103
E_Commerce Frequency
Percent
Cumulative Cumulative
Frequency
Percent
2.2
1.57
1.57
2.4
0.79
2.36
2.5
4.72
7.09
2.6
1.57
11
8.66
2.7
0.79
12
9.45
2.8
2.36
15
11.81
2.9
0.79
16
12.60
3.94
21
16.54
3.2
6.30
29
22.83
3.3
4.72
35
27.56
3.4
11
8.66
46
36.22
3.5
1.57
48
37.80
3.6
19
14.96
67
52.76
3.7
7.09
76
59.84
3.8
3.94
81
63.78
3.9
4.72
87
68.50
2.36
90
70.87
4.1
6.30
98
77.17
4.2
2.36
101
79.53
4.3
3.15
105
82.68
4.5
2.36
108
85.04
4.7
1.57
110
86.61
4.8
1.57
112
88.19
4.9
3.15
116
91.34
2.36
119
93.70
5.1
1.57
121
95.28
5.5
1.57
123
96.85
5.6
0.79
124
97.64
5.7
2.36
127
100.00
104
Technical_Support Frequency
Percent
Cumulative Cumulative
Frequency
Percent
0.4
0.79
0.79
0.5
0.79
1.57
1.2
0.79
2.36
1.3
0.79
3.15
1.5
0.79
3.94
2.1
0.79
4.72
2.5
1.57
6.30
2.6
0.79
7.09
2.7
1.57
11
8.66
2.8
0.79
12
9.45
3.94
17
13.39
3.2
0.79
18
14.17
3.3
1.57
20
15.75
3.4
1.57
22
17.32
3.5
1.57
24
18.90
3.7
1.57
26
20.47
3.8
1.57
28
22.05
3.9
1.57
30
23.62
4.1
2.36
33
25.98
4.3
2.36
36
28.35
4.4
2.36
39
30.71
4.5
1.57
41
32.28
4.6
1.57
43
33.86
4.7
2.36
46
36.22
4.8
3.15
50
39.37
4.9
3.94
55
43.31
0.79
56
44.09
5.1
3.15
60
47.24
5.2
3.15
64
50.39
5.3
4.72
70
55.12
5.4
0.79
71
55.91
5.5
2.36
74
58.27
5.6
2.36
77
60.63
105
Technical_Support Frequency
Percent
Cumulative Cumulative
Frequency
Percent
5.7
3.15
81
63.78
5.8
2.36
84
66.14
5.9
1.57
86
67.72
1.57
88
69.29
6.1
3.15
92
72.44
6.2
0.79
93
73.23
6.3
2.36
96
75.59
6.4
2.36
99
77.95
6.5
1.57
101
79.53
6.6
2.36
104
81.89
6.7
3.94
109
85.83
6.8
1.57
111
87.40
6.9
1.57
113
88.98
1.57
115
90.55
7.2
2.36
118
92.91
7.3
0.79
119
93.70
7.4
1.57
121
95.28
7.5
0.79
122
96.06
7.7
0.79
123
96.85
7.9
1.57
125
98.43
8.5
0.79
126
99.21
8.6
0.79
127
100.00
106
Complaint_Resolution Frequency
Percent
Cumulative Cumulative
Frequency
Percent
1.5
0.79
0.79
2.6
1.57
2.36
0.79
3.15
3.2
1.57
4.72
3.3
0.79
5.51
3.4
1.57
7.09
3.6
0.79
10
7.87
3.7
3.15
14
11.02
3.8
0.79
15
11.81
3.9
2.36
18
14.17
5.51
25
19.69
4.1
2.36
28
22.05
4.2
3.15
32
25.20
4.3
0.79
33
25.98
4.4
2.36
36
28.35
4.5
1.57
38
29.92
4.6
1.57
40
31.50
4.7
3.15
44
34.65
4.8
3.94
49
38.58
4.9
2.36
52
40.94
1.57
54
42.52
5.1
3.94
59
46.46
5.2
1.57
61
48.03
5.3
4.72
67
52.76
5.4
3.15
71
55.91
5.5
5.51
78
61.42
5.6
2.36
81
63.78
5.7
1.57
83
65.35
5.8
3.94
88
69.29
5.9
3.15
92
72.44
2.36
95
74.80
6.1
3.94
100
78.74
6.2
3.94
105
82.68
107
Complaint_Resolution Frequency
Percent
Cumulative Cumulative
Frequency
Percent
6.3
1.57
107
84.25
6.4
3.15
111
87.40
6.6
3.94
116
91.34
6.7
1.57
118
92.91
6.9
0.79
119
93.70
1.57
121
95.28
7.1
1.57
123
96.85
7.3
0.79
124
97.64
7.4
0.79
125
98.43
7.6
0.79
126
99.21
8.3
0.79
127
100.00
108
Advertising Frequency
Percent
Cumulative Cumulative
Frequency
Percent
1.9
0.79
0.79
2.1
0.79
1.57
2.2
3.15
4.72
2.3
3.15
10
7.87
2.4
3.94
15
11.81
2.6
2.36
18
14.17
2.7
2.36
21
16.54
2.8
1.57
23
18.11
2.9
1.57
25
19.69
3.15
29
22.83
3.1
2.36
32
25.20
3.2
3.15
36
28.35
3.3
5.51
43
33.86
3.4
2.36
46
36.22
3.5
3.15
50
39.37
3.6
2.36
53
41.73
3.7
1.57
55
43.31
3.8
2.36
58
45.67
3.9
1.57
60
47.24
3.94
65
51.18
4.1
3.15
69
54.33
4.2
3.15
73
57.48
4.3
2.36
76
59.84
4.4
1.57
78
61.42
4.5
0.79
79
62.20
4.6
2.36
82
64.57
4.7
3.15
86
67.72
4.8
3.94
91
71.65
4.9
1.57
93
73.23
1.57
95
74.80
5.1
3.94
100
78.74
5.2
3.15
104
81.89
5.3
3.94
109
85.83
109
Advertising Frequency
Percent
Cumulative Cumulative
Frequency
Percent
5.4
1.57
111
87.40
5.5
1.57
113
88.98
5.6
3.15
117
92.13
5.8
3.94
122
96.06
5.9
0.79
123
96.85
6.1
0.79
124
97.64
6.5
1.57
126
99.21
6.9
0.79
127
100.00
110
Product_Line Frequency
Percent
Cumulative Cumulative
Frequency
Percent
2.3
0.79
0.79
2.9
1.57
2.36
3.3
1.57
3.94
3.4
1.57
5.51
3.6
1.57
7.09
3.9
2.36
12
9.45
4.2
4.72
18
14.17
4.4
0.79
19
14.96
4.6
3.15
23
18.11
4.7
5.51
30
23.62
4.8
2.36
33
25.98
4.9
2.36
36
28.35
1.57
38
29.92
5.1
3.15
42
33.07
5.2
2.36
45
35.43
5.3
3.94
50
39.37
5.4
3.15
54
42.52
5.5
1.57
56
44.09
5.6
1.57
58
45.67
5.7
6.30
66
51.97
5.8
0.79
67
52.76
5.9
3.15
71
55.91
4.72
77
60.63
6.1
2.36
80
62.99
6.2
0.79
81
63.78
6.3
3.15
85
66.93
6.4
1.57
87
68.50
6.5
2.36
90
70.87
6.6
1.57
92
72.44
6.8
2.36
95
74.80
6.9
1.57
97
76.38
1.57
99
77.95
7.1
0.79
100
78.74
111
Product_Line Frequency
Percent
Cumulative Cumulative
Frequency
Percent
7.2
2.36
103
81.10
7.3
3.15
107
84.25
7.4
2.36
110
86.61
7.5
2.36
113
88.98
7.6
2.36
116
91.34
7.7
1.57
118
92.91
7.8
1.57
120
94.49
7.9
0.79
121
95.28
8.1
0.79
122
96.06
8.2
1.57
124
97.64
8.3
0.79
125
98.43
8.4
1.57
127
100.00
112
Salesforce_Image Frequency
Percent
Cumulative Cumulative
Frequency
Percent
2.5
0.79
0.79
2.9
1.57
2.36
0.79
3.15
3.1
0.79
3.94
3.3
0.79
4.72
3.4
1.57
6.30
3.5
0.79
7.09
3.7
0.79
10
7.87
3.8
1.57
12
9.45
0.79
13
10.24
4.2
1.57
15
11.81
4.3
0.79
16
12.60
4.5
14
11.02
30
23.62
4.6
5.51
37
29.13
4.7
7.09
46
36.22
4.8
12
9.45
58
45.67
4.9
4.72
64
50.39
4.72
70
55.12
5.1
3.15
74
58.27
5.2
1.57
76
59.84
5.3
2.36
79
62.20
5.4
3.15
83
65.35
5.5
1.57
85
66.93
5.6
1.57
87
68.50
5.7
3.15
91
71.65
5.8
3.15
95
74.80
5.9
3.15
99
77.95
3.94
104
81.89
6.1
3.15
108
85.04
6.2
0.79
109
85.83
6.4
1.57
111
87.40
6.6
1.57
113
88.98
6.7
1.57
115
90.55
113
Salesforce_Image Frequency
Percent
Cumulative Cumulative
Frequency
Percent
6.8
0.79
116
91.34
6.9
0.79
117
92.13
1.57
119
93.70
7.1
1.57
121
95.28
7.8
3.15
125
98.43
8.2
1.57
127
100.00
114
Competitive_Pricing Frequency
Percent
Cumulative Cumulative
Frequency
Percent
3.7
1.57
1.57
3.8
3.15
4.72
4.4
1.57
6.30
4.5
3.15
12
9.45
4.6
0.79
13
10.24
4.7
0.79
14
11.02
4.8
1.57
16
12.60
4.9
1.57
18
14.17
1.57
20
15.75
5.2
4.72
26
20.47
5.3
1.57
28
22.05
5.4
0.79
29
22.83
5.6
1.57
31
24.41
5.8
1.57
33
25.98
5.9
1.57
35
27.56
1.57
37
29.13
6.2
3.94
42
33.07
6.3
3.94
47
37.01
6.6
1.57
49
38.58
6.7
2.36
52
40.94
6.8
10
7.87
62
48.82
6.9
1.57
64
50.39
7.1
2.36
67
52.76
7.2
2.36
70
55.12
7.3
3.15
74
58.27
7.4
0.79
75
59.06
7.6
2.36
78
61.42
7.7
3.94
83
65.35
7.8
1.57
85
66.93
7.9
1.57
87
68.50
2.36
90
70.87
8.2
3.94
95
74.80
8.3
0.79
96
75.59
115
Competitive_Pricing Frequency
Percent
Cumulative Cumulative
Frequency
Percent
8.4
4.72
102
80.31
8.5
1.57
104
81.89
8.7
1.57
106
83.46
8.8
2.36
109
85.83
8.9
0.79
110
86.61
1.57
112
88.19
9.1
3.15
116
91.34
9.2
1.57
118
92.91
9.3
1.57
120
94.49
9.6
0.79
121
95.28
9.7
1.57
123
96.85
9.9
1.57
125
98.43
10
1.57
127
100.00
116
Warranty_Claims Frequency
Percent
Cumulative Cumulative
Frequency
Percent
3.7
0.79
0.79
3.8
0.79
1.57
3.9
0.79
2.36
4.1
0.79
3.15
4.3
2.36
5.51
4.5
1.57
7.09
4.7
2.36
12
9.45
4.8
0.79
13
10.24
4.9
3.15
17
13.39
1.57
19
14.96
5.1
1.57
21
16.54
5.2
2.36
24
18.90
5.3
1.57
26
20.47
5.4
10
7.87
36
28.35
5.5
3.15
40
31.50
5.6
1.57
42
33.07
5.7
3.94
47
37.01
5.8
10
7.87
57
44.88
5.9
3.94
62
48.82
2.36
65
51.18
6.1
6.30
73
57.48
6.2
4.72
79
62.20
6.3
2.36
82
64.57
6.4
6.30
90
70.87
6.5
7.09
99
77.95
6.6
3.94
104
81.89
6.7
5.51
111
87.40
6.8
1.57
113
88.98
6.9
0.79
114
89.76
1.57
116
91.34
7.1
1.57
118
92.91
7.2
0.79
119
93.70
7.3
3.94
124
97.64
117
Warranty_Claims Frequency
Percent
Cumulative Cumulative
Frequency
Percent
7.4
0.79
125
98.43
7.5
0.79
126
99.21
8.4
0.79
127
100.00
118
Packaging Frequency
Percent
Cumulative Cumulative
Frequency
Percent
1.2
0.79
0.79
1.7
0.79
1.57
2.4
0.79
2.36
2.5
0.79
3.15
2.7
0.79
3.94
2.8
1.57
5.51
2.9
1.57
7.09
0.79
10
7.87
3.1
1.57
12
9.45
3.4
1.57
14
11.02
3.5
2.36
17
13.39
3.6
5.51
24
18.90
3.7
0.79
25
19.69
3.8
0.79
26
20.47
3.9
3.15
30
23.62
0.79
31
24.41
4.1
2.36
34
26.77
4.2
0.79
35
27.56
4.3
3.94
40
31.50
4.4
3.15
44
34.65
4.5
1.57
46
36.22
4.6
1.57
48
37.80
4.7
1.57
50
39.37
4.8
1.57
52
40.94
4.9
1.57
54
42.52
2.36
57
44.88
5.1
3.94
62
48.82
5.2
4.72
68
53.54
5.3
2.36
71
55.91
5.4
2.36
74
58.27
5.6
2.36
77
60.63
5.7
1.57
79
62.20
5.8
0.79
80
62.99
119
Packaging Frequency
Percent
Cumulative Cumulative
Frequency
Percent
5.9
2.36
83
65.35
3.94
88
69.29
6.1
1.57
90
70.87
6.2
4.72
96
75.59
6.3
1.57
98
77.17
6.4
2.36
101
79.53
6.5
4.72
107
84.25
6.6
0.79
108
85.04
6.8
1.57
110
86.61
6.9
0.79
111
87.40
2.36
114
89.76
7.1
1.57
116
91.34
7.2
2.36
119
93.70
7.4
1.57
121
95.28
7.5
0.79
122
96.06
7.6
1.57
124
97.64
0.79
125
98.43
8.6
0.79
126
99.21
9.2
0.79
127
100.00
120
Order_Billing Frequency
Percent
Cumulative Cumulative
Frequency
Percent
1.2
0.79
0.79
1.57
2.36
2.4
1.57
3.94
2.5
0.79
4.72
2.6
1.57
6.30
2.7
0.79
7.09
2.8
0.79
10
7.87
2.9
1.57
12
9.45
2.36
15
11.81
3.1
3.15
19
14.96
3.2
3.15
23
18.11
3.3
2.36
26
20.47
3.4
0.79
27
21.26
3.5
1.57
29
22.83
3.6
2.36
32
25.20
3.7
3.15
36
28.35
3.8
1.57
38
29.92
3.9
0.79
39
30.71
6.30
47
37.01
4.1
4.72
53
41.73
4.2
2.36
56
44.09
4.3
11
8.66
67
52.76
4.4
6.30
75
59.06
4.5
4.72
81
63.78
4.6
6.30
89
70.08
4.7
7.09
98
77.17
4.8
2.36
101
79.53
4.9
0.79
102
80.31
3.94
107
84.25
5.1
3.15
111
87.40
5.2
2.36
114
89.76
5.4
0.79
115
90.55
5.5
1.57
117
92.13
121
Order_Billing Frequency
Percent
Cumulative Cumulative
Frequency
Percent
5.6
2.36
120
94.49
5.7
1.57
122
96.06
5.8
0.79
123
96.85
5.9
1.57
125
98.43
0.79
126
99.21
6.4
0.79
127
100.00
122
Price_Flexibility Frequency
Percent
Cumulative Cumulative
Frequency
Percent
2.3
0.79
0.79
2.5
0.79
1.57
2.6
3.15
4.72
2.7
0.79
5.51
2.8
1.57
7.09
2.9
2.36
12
9.45
3.94
17
13.39
3.1
3.15
21
16.54
3.3
0.79
22
17.32
3.4
4.72
28
22.05
3.5
6.30
36
28.35
3.6
3.15
40
31.50
3.7
5.51
47
37.01
3.8
1.57
49
38.58
3.9
3.94
54
42.52
3.94
59
46.46
4.1
5.51
66
51.97
4.2
2.36
69
54.33
4.3
3.94
74
58.27
4.4
0.79
75
59.06
4.5
3.94
80
62.99
4.6
3.15
84
66.14
4.7
2.36
87
68.50
4.8
1.57
89
70.08
4.9
3.94
94
74.02
5.1
1.57
96
75.59
5.2
0.79
97
76.38
5.3
1.57
99
77.95
5.4
1.57
101
79.53
5.5
1.57
103
81.10
5.6
1.57
105
82.68
5.8
4.72
111
87.40
1.57
113
88.98
123
Price_Flexibility Frequency
Percent
Cumulative Cumulative
Frequency
Percent
6.1
1.57
115
90.55
6.2
2.36
118
92.91
6.3
2.36
121
95.28
6.5
0.79
122
96.06
6.6
1.57
124
97.64
6.7
1.57
126
99.21
6.9
0.79
127
100.00
124
Delivery_Speed Frequency
Percent
Cumulative Cumulative
Frequency
Percent
1.6
1.57
1.57
0.79
2.36
2.1
0.79
3.15
2.4
1.57
4.72
2.5
3.15
10
7.87
2.6
1.57
12
9.45
2.7
1.57
14
11.02
2.8
1.57
16
12.60
2.9
1.57
18
14.17
5.51
25
19.69
3.1
5.51
32
25.20
3.2
1.57
34
26.77
3.3
2.36
37
29.13
3.4
1.57
39
30.71
3.5
7.09
48
37.80
3.6
2.36
51
40.16
3.7
6.30
59
46.46
3.8
2.36
62
48.82
3.9
10
7.87
72
56.69
7.09
81
63.78
4.1
1.57
83
65.35
4.2
11
8.66
94
74.02
4.3
3.94
99
77.95
4.4
4.72
105
82.68
4.5
6.30
113
88.98
4.6
4.72
119
93.70
4.7
0.79
120
94.49
4.8
0.79
121
95.28
4.9
3.15
125
98.43
5.2
0.79
126
99.21
5.5
0.79
127
100.00
125
126
Customer_Satisfaction Product_Quality
E_Commerce
Technical_Support Complaint_Resolution Advertising
Product_Line
Salesforce_Image
Competitive_Pricing Warranty_Claims
Packaging
Order_Billing
Price_Flexibility Delivery_Speed
Simple Statistics
Variable
1.23782 870.00000
4.80000
9.90000
Product_Quality
127 7.87165
1.34889 999.70000
5.00000
10.00000
E_Commerce
127 3.74409
0.77128 475.50000
2.20000
5.70000
Technical_Support
127 5.09843
1.64012 647.50000
0.40000
8.60000
Complaint_Resolution
127 5.18740
1.17277 658.80000
1.50000
8.30000
Advertising
127 4.04567
1.16692 513.80000
1.90000
6.90000
Product_Line
127 5.78740
1.34943 735.00000
2.30000
8.40000
Salesforce_Image
127 5.19764
1.10162 660.10000
2.50000
8.20000
Competitive_Pricing
127 6.97087
1.64457 885.30000
3.70000
10.00000
Warranty_Claims
127 5.93465
0.84603 753.70000
3.70000
8.40000
Packaging
127 5.16693
1.48083 656.20000
1.20000
9.20000
Order_Billing
127 4.19921
0.92569 533.30000
1.20000
6.40000
Price_Flexibility
127 4.33465
1.13294 550.50000
2.30000
6.90000
Delivery_Speed
127 3.73150
0.74851 473.90000
1.60000
5.50000
1.00000
0.54202
<.0001
0.28013
0.0014
0.15309
0.0857
Product_Quality
0.54202
<.0001
1.00000
-0.07309
0.4141
0.05128
0.5669
E_Commerce
0.28013
0.0014
-0.07309
0.4141
1.00000
0.00802
0.9287
Technical_Support
0.15309
0.0857
0.05128
0.5669
0.00802
0.9287
1.00000
Complaint_Resolution
0.59510
<.0001
0.11973
0.1800
0.18040
0.0424
0.20382
0.0215
Advertising
0.33087
0.0001
-0.08292
0.3540
0.50012
<.0001
-0.04587
0.6086
Product_Line
0.68078
<.0001
0.53418
<.0001
0.10036
0.2616
0.14479
0.1043
Salesforce_Image
0.42892
<.0001
-0.17251
0.0525
0.78056
<.0001
0.07322
0.4133
-0.36723
<.0001
-0.45406
<.0001
0.12209
0.1715
-0.03121
0.7276
Warranty_Claims
0.19006
0.0323
0.04545
0.6119
0.05785
0.5183
0.84814
<.0001
Packaging
0.11223
0.2090
0.09560
0.2850
-0.09301
0.2983
-0.10789
0.2273
Order_Billing
0.57929
<.0001
0.14623
0.1009
0.26317
0.0028
0.13476
0.1309
Price_Flexibility
-0.00635
0.9435
-0.49365
<.0001
0.18007
0.0428
0.00917
0.9185
Delivery_Speed
0.65502
<.0001
0.12234
0.1706
0.26015
0.0031
0.13412
0.1328
Competitive_Pricing
127
128
0.59510
<.0001
0.33087
0.0001
0.68078
<.0001
0.42892
<.0001
-0.36723
<.0001
Product_Quality
0.11973
0.1800
-0.08292
0.3540
0.53418
<.0001
-0.17251
0.0525
-0.45406
<.0001
E_Commerce
0.18040
0.0424
0.50012
<.0001
0.10036
0.2616
0.78056
<.0001
0.12209
0.1715
Technical_Support
0.20382
0.0215
-0.04587
0.6086
0.14479
0.1043
0.07322
0.4133
-0.03121
0.7276
Complaint_Resolution
1.00000
0.24388
0.0057
0.57015
<.0001
0.24969
0.0046
-0.07986
0.3721
Advertising
0.24388
0.0057
1.00000
0.10470
0.2414
0.62210
<.0001
0.05194
0.5620
Product_Line
0.57015
<.0001
0.10470
0.2414
1.00000
0.07408
0.4078
-0.50002
<.0001
Salesforce_Image
0.24969
0.0046
0.62210
<.0001
0.07408
0.4078
1.00000
0.11250
0.2079
-0.07986
0.3721
0.05194
0.5620
-0.50002
<.0001
0.11250
0.2079
1.00000
0.15114
0.0898
-0.05001
0.5766
0.17168
0.0536
0.14128
0.1131
-0.03897
0.6636
-0.02428
0.7864
0.06091
0.4963
0.04086
0.6483
0.01883
0.8336
-0.14695
0.0992
Order_Billing
0.74961
<.0001
0.26791
0.0023
0.47123
<.0001
0.31901
0.0003
-0.12055
0.1770
Price_Flexibility
0.41254
<.0001
0.26630
0.0025
-0.35313
<.0001
0.26848
0.0023
0.45040
<.0001
Delivery_Speed
0.87752
<.0001
0.30955
0.0004
0.65060
<.0001
0.31810
0.0003
-0.11627
0.1930
Competitive_Pricing
Warranty_Claims
Packaging
0.19006
0.0323
0.11223
0.2090
0.57929
<.0001
-0.00635
0.9435
0.65502
<.0001
Product_Quality
0.04545
0.6119
0.09560
0.2850
0.14623
0.1009
-0.49365
<.0001
0.12234
0.1706
E_Commerce
0.05785
0.5183
-0.09301
0.2983
0.26317
0.0028
0.18007
0.0428
0.26015
0.0031
Technical_Support
0.84814
<.0001
-0.10789
0.2273
0.13476
0.1309
0.00917
0.9185
0.13412
0.1328
Complaint_Resolution
0.15114
0.0898
-0.02428
0.7864
0.74961
<.0001
0.41254
<.0001
0.87752
<.0001
-0.05001
0.5766
0.06091
0.4963
0.26791
0.0023
0.26630
0.0025
0.30955
0.0004
Product_Line
0.17168
0.0536
0.04086
0.6483
0.47123
<.0001
-0.35313
<.0001
0.65060
<.0001
Salesforce_Image
0.14128
0.1131
0.01883
0.8336
0.31901
0.0003
0.26848
0.0023
0.31810
0.0003
-0.03897
0.6636
-0.14695
0.0992
-0.12055
0.1770
0.45040
<.0001
-0.11627
0.1930
1.00000
-0.09524
0.2868
0.13188
0.1394
-0.03513
0.6950
0.12785
0.1520
-0.09524
0.2868
1.00000
0.05828
0.5151
0.02855
0.7500
0.04949
0.5805
0.13188
0.1394
0.05828
0.5151
1.00000
0.38173
<.0001
0.77239
<.0001
Price_Flexibility
-0.03513
0.6950
0.02855
0.7500
0.38173
<.0001
1.00000
0.46300
<.0001
Delivery_Speed
0.12785
0.1520
0.04949
0.5805
0.77239
<.0001
0.46300
<.0001
1.00000
Advertising
Competitive_Pricing
Warranty_Claims
Packaging
Order_Billing
129
127
127
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 156.07749
Error
113
36.97999
Mean
Square F Value Pr > F
12.00596
36.69
<.0001
0.32726
Root MSE
Dependent Mean
Coeff Var
8.35081
0.7864
Parameter Estimates
Parameter Standard
Standardized Variance
Estimate
Error t Value Pr > |t|
Estimate Inflation
Variable
DF
Intercept
-2.36221
1.06015
-2.23
0.0278
Product_Quality
0.44947
0.05143
8.74
<.0001
0.48980
1.85294
E_Commerce
-0.36291
0.11073
-3.28
0.0014
-0.22613
2.80811
Technical_Support
-0.03760
0.06074
-0.62
0.5372
-0.04981
3.82146
Complaint_Resolution
0.08991
0.09816
0.92
0.3616
0.08518
5.10216
Advertising
0.00261
0.05904
0.04
0.9649
0.00246
1.82762
Product_Line
0.34606
0.22496
1.54
0.1268
0.37727
35.48140
Salesforce_Image
0.63554
0.09067
7.01
<.0001
0.56561
3.84150
Competitive_Pricing
-0.07330
0.03956
-1.85
0.0665
-0.09739
1.62988
Warranty_Claims
0.09770
0.11879
0.82
0.4126
0.06678
3.88904
Packaging
-0.00191
0.03670
-0.05
0.9585
-0.00229
1.13691
Order_Billing
0.05436
0.09248
0.59
0.5578
0.04065
2.82177
Price_Flexibility
0.28186
0.23613
1.19
0.2351
0.25798
27.55410
Delivery_Speed
-0.01796
0.45170
-0.04
0.9684
-0.01086
44.01362
130
2.091
127
131
0.5
0.0
-0.5
-1.0
RStudent
1.0
RStudent
Residual
0
-1
-2
0
-1
-2
-1.5
5
Predicted Value
0.1
0.2
0.5
0.0
-0.5
-1.0
0.06
9
8
Cook's D
1.0
7
6
0.04
0.02
-1.5
0.00
-2
-1
Quantile
10
Predicted Value
FitMean
30
50
20
Residual
Observations
127
Parameters
14
Error DF
113
MSE
0.3273
R-Square
0.8085
Adj R-Square 0.7864
1
0
10
-1
-2
0
-1.65 -0.75
0.15
Residual
1.05
Proportion Less
100
Observation
Percent
0.3
Leverage
10
Customer_Satisfaction
1.5
Residual
Predicted Value
132
Residual
0.5
0.0
-0.5
-1.0
-1.5
5
10
Product_Quality
E_Commerce
Technical_Support
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Complaint_Resolution
Advertising
Product_Line
133
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Packaging
Order_Billing
Price_Flexibility
134
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Delivery_Speed
135
127
127
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 156.07749
Error
113
36.97999
Mean
Square F Value Pr > F
12.00596
36.69
<.0001
0.32726
Root MSE
Dependent Mean
Coeff Var
8.35081
0.7864
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-2.36221
1.06015
-2.23
0.0278
Product_Quality
0.44947
0.05143
8.74
<.0001
E_Commerce
-0.36291
0.11073
-3.28
0.0014
Technical_Support
-0.03760
0.06074
-0.62
0.5372
Complaint_Resolution
0.08991
0.09816
0.92
0.3616
Advertising
0.00261
0.05904
0.04
0.9649
Product_Line
0.34606
0.22496
1.54
0.1268
Salesforce_Image
0.63554
0.09067
7.01
<.0001
Competitive_Pricing
-0.07330
0.03956
-1.85
0.0665
Warranty_Claims
0.09770
0.11879
0.82
0.4126
Packaging
-0.00191
0.03670
-0.05
0.9585
Order_Billing
0.05436
0.09248
0.59
0.5578
Price_Flexibility
0.28186
0.23613
1.19
0.2351
Delivery_Speed
-0.01796
0.45170
-0.04
0.9684
136
0.5
0.0
-0.5
-1.0
RStudent
1.0
RStudent
Residual
0
-1
-2
0
-1
-2
-1.5
5
Predicted Value
0.1
0.2
0.5
0.0
-0.5
-1.0
0.06
9
8
Cook's D
1.0
7
6
0.04
0.02
-1.5
0.00
-2
-1
Quantile
10
Predicted Value
FitMean
30
50
20
Residual
Observations
127
Parameters
14
Error DF
113
MSE
0.3273
R-Square
0.8085
Adj R-Square 0.7864
1
0
10
-1
-2
0
-1.65 -0.75
0.15
Residual
1.05
Proportion Less
100
Observation
Percent
0.3
Leverage
10
Customer_Satisfaction
1.5
Residual
Predicted Value
137
Residual
0.5
0.0
-0.5
-1.0
-1.5
5
10
Product_Quality
E_Commerce
Technical_Support
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Complaint_Resolution
Advertising
Product_Line
138
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
1.0
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Packaging
Order_Billing
Price_Flexibility
139
Residual
0.5
0.0
-0.5
-1.0
-1.5
2
Delivery_Speed
140
5.5
2.5
4.7
7.1
33
5.7
8.2
2.7
3.7
7.4
46
7.1
9.9
6.8
72
6.1
7.7
4.7
4.1
5.4
3.6
7.7
5.2
5.1
3.9
33
2.7
7.9
3.1
5.3
5.3
46
5.4
5.9
4.8
4.9
7.3
7.6
72
4.3
5.2
7.7
5.3
7.4
resu
outlier
30
4.3
4.2
4.7
33
4.5
4.3
4.9
46
3.1
4.3
3.8
72
5.1
4.7
3.7
141
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
5.1
3.7
7.41694
0.78306 0.013627
4.5
3.5
3.5
6.71493
0.38507 0.002000
3.6
4.7
3.3
4.3
6.3
3.7
5.86703
0.43297 0.003671
4.4
6.1
4.6
6.89235
0.10765 0.000308
4.9
3.2
5.85261
0.14739 0.000564
4.5
2.6
4.2
7.50477
0.09523 0.000345
4.2
6.2
4.5
4.5
6.1
4.4
10
3.3
4.9
3.3
5.23743
0.16257 0.000647
142
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
11
4.3
4.3
12
4.8
3.4
13
4.7
5.3
14
4.3
5.2
3.7
15
5.7
3.8
4.4
16
4.7
5.5
3.5
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
18
3.5
6.09446
0.30554 0.001640
19
3.5
4.5
3.4
20
4.7
6.6
4.2
6.87687
9.46292
0.43708 0.008293
0.42313 0.006061
143
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
21
2.5
4.3
3.5
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
27
3.5
28
4.1
4.2
4.3
7.73282
29
3.6
2.8
30
4.7
4.6
4.6
8.36295
0.86718 0.016845
0.33705 0.003848
144
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
34
4.6
3.9
7.38979
0.81021 0.016267
35
5.6
4.9
7.67111
0.22889 0.002550
36
5.4
3.9
4.5
37
2.7
3.6
7.41889
38
4.4
3.7
2.9
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
0.58111 0.016265
145
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
41
4.5
5.9
4.3
5.93544
42
5.4
3.4
43
4.6
5.6
4.6
7.24803
44
4.1
3.4
3.9
45
4.4
5.1
3.7
7.43488
46
5.2
4.1
4.6
47
2.6
3.1
2.7
48
3.2
4.3
3.8
49
4.3
3.7
7.16005
0.23995 0.001004
50
2.7
6.17132
0.42868 0.002547
0.16456 0.000847
0.65197 0.014238
0.76512 0.007927
146
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
51
3.4
5.4
3.4
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
56
2.4
4.43876
0.36124 0.005757
57
4.8
4.1
4.6
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
60
4.2
5.6
3.7
147
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
61
3.1
2.9
2.5
62
4.3
4.9
3.9
63
3.1
5.5
3.5
64
5.1
4.6
4.2
8.07436
65
4.7
3.7
66
5.6
4.5
4.4
8.07894
67
3.8
2.6
3.1
68
3.7
3.4
4.1
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
70
3.6
7.33461
0.66539 0.012473
0.62564 0.013114
0.32106 0.006255
148
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
71
4.2
4.6
4.2
8.35932
72
2.8
3.3
2.9
73
3.3
3.9
3.1
74
2.6
3.5
5.92605
0.47395 0.005466
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
77
3.3
3.3
2.9
78
3.4
79
4.3
4.1
3.3
80
3.6
3.8
4.2
7.16506
0.34068 0.004010
0.83494 0.021987
149
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
81
5.1
3.7
4.4
7.68286
82
1.8
2.5
2.1
83
4.4
5.8
3.9
84
4.9
7.49550
0.40450 0.005408
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
86
4.1
3.5
6.95908
0.04092 0.000128
87
4.6
4.1
3.3
88
3.7
3.3
7.21356
0.18644 0.000522
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
90
5.9
4.2
0.21714 0.001094
150
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
91
6.3
3.7
6.00200
0.29800 0.001747
92
4.1
2.5
4.82008
0.17992 0.001072
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
94
4.3
5.9
4.3
95
3.7
4.5
3.4
96
2.8
7.07952
0.22048 0.001496
97
6.08497
0.51503 0.003361
98
3.8
4.3
3.5
99
3.3
5.2
3.7
100
4.5
4.7
3.8
7.26024
0.13976 0.000593
151
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
101
3.4
3.9
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
105
4.7
3.7
4.4
106
4.6
4.3
9.50887
0.29113 0.003110
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
108
4.7
4.1
3.6
109
3.4
4.2
110
4.3
4.7
3.3
152
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
111
5.9
6.1
4.6
6.77654
112
5.5
3.5
4.2
113
5.8
4.4
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
116
7.5
5.4
7.63961
0.26039 0.003032
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
0.22346 0.002088
153
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Standardized Variance
Estimate
Error t Value Pr > |t|
Estimate Inflation
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
0.45265
1.73834
E_Commerce
-0.19514
0.10305
-1.89
0.0610
-0.11623
2.68828
Technical_Support
0.05490
0.05588
0.98
0.3281
0.07768
4.46118
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
0.20667
3.89524
Advertising
0.09813
0.05742
1.71
0.0904
0.08537
1.78088
Product_Line
0.07031
0.23616
0.30
0.7665
0.06938
38.74547
Salesforce_Image
0.42535
0.08292
5.13
<.0001
0.37852
3.88528
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
-0.10751
1.59054
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
-0.05787
4.68570
Packaging
0.04982
0.03272
1.52
0.1309
0.06176
1.17431
Order_Billing
-0.15678
0.09138
-1.72
0.0892
-0.10795
2.82481
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
-0.03682
34.79516
Delivery_Speed
0.68776
0.50076
1.37
0.1726
0.35477
47.61114
154
1.980
118
155
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
156
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
157
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
158
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
159
118
118
DF
Sum of
Squares
Mean
Square F Value Pr > F
Model
91.78258
91.78258
Error
116
92.97683
0.80152
114.51
<.0001
Variable
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Intercept
2.83429
0.39025
42.27913
52.75
<.0001
Product_Line
0.71430
0.06675
91.78258
114.51
<.0001
DF
Sum of
Squares
2 114.68223
115
70.07718
Mean
Square F Value Pr > F
57.34111
94.10
<.0001
0.60937
Variable
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Intercept
1.00554
0.45252
3.00883
4.94
0.0282
Product_Line
0.66602
0.05873
78.35807
128.59
<.0001
Salesforce_Image
0.39922
0.06512
22.89965
37.58
<.0001
160
DF
Sum of
Squares
3 133.51525
114
51.24415
Mean
Square F Value Pr > F
44.50508
99.01
<.0001
0.44951
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-0.85886
0.48376
1.41687
3.15
0.0785
Product_Quality
0.35323
0.05457
18.83303
41.90
<.0001
Product_Line
0.43361
0.06192
22.04407
49.04
<.0001
Salesforce_Image
0.47859
0.05726
31.40163
69.86
<.0001
DF
Sum of
Squares
4 150.27262
113
34.48679
Mean
Square F Value Pr > F
37.56816
0.30519
123.10
<.0001
161
Variable
Intercept
-2.16527
0.43586
7.53201
24.68
<.0001
Product_Quality
0.41435
0.04572
25.07133
82.15
<.0001
Product_Line
0.18030
0.06141
2.63056
8.62
0.0040
Salesforce_Image
0.35722
0.04994
15.61284
51.16
<.0001
Delivery_Speed
0.77349
0.10439
16.75737
54.91
<.0001
DF
Sum of
Squares
5 152.46038
112
32.29903
Mean
Square F Value Pr > F
30.49208
105.73
<.0001
0.28838
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-1.18049
0.55439
1.30758
4.53
0.0354
Product_Quality
0.40259
0.04464
23.45213
81.32
<.0001
Product_Line
0.10408
0.06580
0.72158
2.50
0.1165
Salesforce_Image
0.37775
0.04912
17.05687
59.15
<.0001
-0.10772
0.03911
2.18776
7.59
0.0069
0.82317
0.10306
18.39758
63.80
<.0001
Competitive_Pricing
Delivery_Speed
162
DF
Sum of
Squares
6 153.83189
111
30.92752
Mean
Square F Value Pr > F
25.63865
92.02
<.0001
0.27863
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-1.23310
0.54544
1.42403
5.11
0.0257
Product_Quality
0.40346
0.04388
23.55092
84.53
<.0001
Complaint_Resolution
0.18687
0.08423
1.37151
4.92
0.0285
Product_Line
0.09690
0.06476
0.62388
2.24
0.1374
Salesforce_Image
0.37706
0.04828
16.99413
60.99
<.0001
-0.09875
0.03866
1.81821
6.53
0.0120
0.56860
0.15306
3.84515
13.80
0.0003
Competitive_Pricing
Delivery_Speed
DF
Sum of
Squares
7 155.10078
110
29.65863
Mean
Square F Value Pr > F
22.15725
0.26962
82.18
<.0001
163
Variable
Intercept
-1.15559
0.53775
1.24511
4.62
0.0338
0.41341
0.04341
24.45090
90.69
<.0001
-0.22450
0.10349
1.26889
4.71
0.0322
Complaint_Resolution
0.18524
0.08286
1.34764
5.00
0.0274
Product_Line
0.10189
0.06374
0.68884
2.55
0.1128
Salesforce_Image
0.49355
0.07169
12.78029
47.40
<.0001
-0.08843
0.03832
1.43583
5.33
0.0229
0.56581
0.15057
3.80722
14.12
0.0003
Product_Quality
E_Commerce
Competitive_Pricing
Delivery_Speed
DF
Sum of
Squares
8 156.15955
109
28.59985
Mean
Square F Value Pr > F
19.51994
74.39
<.0001
0.26238
Variable
Intercept
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
-1.07584
0.53196
1.07319
4.09
0.0456
0.42351
0.04312
25.31171
96.47
<.0001
-0.21222
0.10227
1.12986
4.31
0.0403
Complaint_Resolution
0.23167
0.08494
1.95184
7.44
0.0074
Product_Line
0.09034
0.06314
0.53709
2.05
0.1554
Salesforce_Image
0.48245
0.07093
12.13758
46.26
<.0001
Competitive_Pricing
-0.09625
0.03800
1.68315
6.41
0.0127
Order_Billing
-0.18042
0.08981
1.05878
4.04
0.0470
0.69398
0.16166
4.83525
18.43
<.0001
Product_Quality
E_Commerce
Delivery_Speed
164
DF
Sum of
Squares
7 155.62247
110
29.13694
Mean
Square F Value Pr > F
22.23178
83.93
<.0001
0.26488
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
Variable
Intercept
-0.95841
0.52809
0.87246
3.29
0.0723
0.45294
0.03808
37.47401
141.47
<.0001
-0.20618
0.10267
1.06828
4.03
0.0471
Complaint_Resolution
0.24054
0.08512
2.11532
7.99
0.0056
Salesforce_Image
0.48316
0.07127
12.17394
45.96
<.0001
Competitive_Pricing
-0.11903
0.03467
3.12207
11.79
0.0008
Order_Billing
-0.19211
0.08987
1.21053
4.57
0.0347
0.77422
0.15234
6.84177
25.83
<.0001
Product_Quality
E_Commerce
Delivery_Speed
DF
Sum of
Squares
8 156.50985
109
28.24956
Mean
Square F Value Pr > F
19.56373
0.25917
75.49
<.0001
165
Variable
Intercept
-1.00608
0.52300
0.95907
3.70
0.0570
0.45207
0.03767
37.32475
144.02
<.0001
-0.20544
0.10156
1.06062
4.09
0.0455
Complaint_Resolution
0.24998
0.08435
2.27629
8.78
0.0037
Advertising
0.10317
0.05576
0.88738
3.42
0.0670
Salesforce_Image
0.42017
0.07828
7.46605
28.81
<.0001
Competitive_Pricing
-0.12106
0.03431
3.22589
12.45
0.0006
Order_Billing
-0.19093
0.08889
1.19564
4.61
0.0339
0.75616
0.15100
6.49902
25.08
<.0001
Product_Quality
E_Commerce
Delivery_Speed
DF
Sum of
Squares
9 157.09492
108
27.66449
Mean
Square F Value Pr > F
17.45499
68.14
<.0001
0.25615
Variable
Intercept
Parameter Standard
Estimate
Error Type II SS F Value Pr > F
-0.84673
0.53053
0.65249
2.55
0.1134
0.42041
0.04291
24.58751
95.99
<.0001
-0.20902
0.10099
1.09723
4.28
0.0409
Complaint_Resolution
0.23969
0.08413
2.07891
8.12
0.0053
Advertising
0.10863
0.05555
0.97963
3.82
0.0531
Salesforce_Image
0.41116
0.07805
7.10743
27.75
<.0001
Competitive_Pricing
-0.09640
0.03782
1.66443
6.50
0.0122
Order_Billing
-0.18146
0.08860
1.07453
4.19
0.0430
Product_Quality
E_Commerce
166
Variable
Price_Flexibility
-0.09758
0.06456
0.58507
2.28
0.1336
Delivery_Speed
0.86400
0.16622
6.92123
27.02
<.0001
Variable
Removed
Number
Partial
Model
Vars In R-Square R-Square
1 Product_Line
0.4968
0.4968 245.091
114.51
<.0001
2 Salesforce_Image
0.1239
0.6207 158.649
37.58
<.0001
3 Product_Quality
0.1019
0.7226 87.9129
41.90
<.0001
4 Delivery_Speed
0.0907
0.8133 25.1933
54.91
<.0001
5 Competitive_Pricing
0.0118
0.8252 18.7439
7.59
0.0069
6 Complaint_Resolution
0.0074
0.8326 15.4469
4.92
0.0285
7 E_Commerce
0.0069
0.8395 12.5462
4.71
0.0322
8 Order_Billing
0.0057
0.8452 10.4571
4.04
0.0470
0.0029
0.8423 10.5314
2.05
0.1554
10 Advertising
0.0048
0.8471
9.1042
3.42
0.0670
11 Price_Flexibility
0.0032
0.8503
8.8445
2.28
0.1336
Product_Line
167
0.5
0.0
-0.5
RStudent
1.0
RStudent
Residual
0
-1
-2
-1.0
5
0
-1
-2
Predicted Value
0.025
Predicted Value
0.075
0.125
0.175
Leverage
10
0.5
0.0
-0.5
-1.0
0.04
9
8
Cook's D
Customer_Satisfaction
Residual
1.0
7
6
0.03
0.02
0.01
5
0.00
-2
-1
Quantile
FitMean
30
Percent
10
Predicted Value
40
80
Observation
Residual
20
Observations
118
Parameters
10
Error DF
108
MSE
0.2562
R-Square
0.8503
Adj R-Square 0.8378
1
0
10
-1
-2
0
-1.5 -0.9 -0.3 0.3 0.9 1.5
Residual
Proportion Less
120
168
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Complaint_Resolution
1.0
Residual
0.5
0.0
-0.5
-1.0
Advertising
Salesforce_Image
Competitive_Pricing
10
169
Residual
0.5
0.0
-0.5
-1.0
Order_Billing
Price_Flexibility
Delivery_Speed
170
118
118
Analysis of Variance
Source
Sum of
Squares
DF
Model
13 157.83144
Error
104
26.92797
Mean
Square F Value Pr > F
12.14088
46.89
<.0001
0.25892
Root MSE
Dependent Mean
Coeff Var
7.35739
0.8360
Parameter Estimates
Parameter Standard
Estimate
Error t Value Pr > |t|
Variable
DF
Intercept
-0.99910
0.96475
-1.04
0.3028
Product_Quality
0.40590
0.04426
9.17
<.0001
E_Commerce
-0.19514
0.10305
-1.89
0.0610
Technical_Support
0.05490
0.05588
0.98
0.3281
Complaint_Resolution
0.23839
0.08522
2.80
0.0061
Advertising
0.09813
0.05742
1.71
0.0904
Product_Line
0.07031
0.23616
0.30
0.7665
Salesforce_Image
0.42535
0.08292
5.13
<.0001
Competitive_Pricing
-0.08755
0.03845
-2.28
0.0248
Warranty_Claims
-0.08521
0.11932
-0.71
0.4768
Packaging
0.04982
0.03272
1.52
0.1309
Order_Billing
-0.15678
0.09138
-1.72
0.0892
Price_Flexibility
-0.04050
0.24289
-0.17
0.8679
Delivery_Speed
0.68776
0.50076
1.37
0.1726
171
0.0
-0.5
RStudent
RStudent
Residual
0.5
0
-1
-2
-1.0
4
0
-1
-2
Predicted Value
0.1
Predicted Value
0.2
0.3
0.4
Leverage
10
0.5
0.0
-0.5
-1.0
0.06
8
Cook's D
Customer_Satisfaction
Residual
1.0
4
-2
-1
Percent
10
Predicted Value
FitMean
25
20
15
-2
0
-1.5 -1 -0.5 0 0.5 1 1.5
Residual
40
80
Observation
Observations
118
Parameters
14
Error DF
104
MSE
0.2589
R-Square
0.8543
Adj R-Square 0.836
-1
Residual
10
0.02
0.00
Quantile
0.04
Proportion Less
120
172
Residual
0.5
0.0
-0.5
-1.0
10
Product_Quality
E_Commerce
Technical_Support
Residual
0.5
0.0
-0.5
-1.0
Complaint_Resolution
Advertising
Product_Line
173
Residual
0.5
0.0
-0.5
-1.0
Salesforce_Image
10
Competitive_Pricing
Warranty_Claims
Residual
0.5
0.0
-0.5
-1.0
Packaging
10
Order_Billing
Price_Flexibility
174
Residual
0.5
0.0
-0.5
-1.0
2
Delivery_Speed
175
8.2
8.5
3.9
2.5
5.9
7.1
3.4
5.2
4.6
4.7
6.5
2.8
3.1
4.1
6.3
6.2
3.3
3.9
4.8
5.8
3.6
5.1
6.7
6.1
4.9
6.3
3.9
7.6
9.2
3.9
5.7
5.5
6.4
5.7
6.7
7.6
9.1
4.5
3.6
6.4
10
5.4
5.2
3.8
7.1
5.2
4.8
4.9
6.8
4.7
4.3
2.2
4.5
6.8
6.1
4.5
4.3
3.7
8.5
5.1
9.5
4.6
3.6
5.1
6.9
5.4
4.8
3.7
5.9
5.8
9.3
5.9
4.4
4.4
3.9
6.4
8.2
5.8
5.9
2.4
8.4
4.8
7.1
6.7
3.3
5.5
5.1
6.2
6.7
5.4
5.3
5.3
7.1
8.4
5.8
6.7
10
3.9
4.3
8.4
7.1
4.6
resu
outlier
prdd
5.1
3.7
7.41694
0.78306 0.013627
7.37405
4.5
3.5
3.5
6.71493
0.38507 0.002000
6.59340
3.6
4.7
3.3
5.31851
4.3
6.3
3.7
5.86703
0.43297 0.003671
5.89603
4.4
6.1
4.6
6.89235
0.10765 0.000308
6.90384
4.9
3.2
5.85261
0.14739 0.000564
5.83839
4.5
2.6
4.2
7.50477
0.09523 0.000345
7.50074
4.2
6.2
4.5
6.55265
4.5
6.1
4.4
8.63025
10
3.3
4.9
3.3
5.23743
5.25384
0.16257 0.000647
176
9.9
9.6
5.7
6.8
5.9
12
8.6
3.6
7.4
5.1
13
4.8
4.1
5.3
4.7
14
5.4
3.3
5.4
5.5
15
6.3
8.5
5.7
16
5.4
7.6
3.6
17
6.1
6.9
3.4
8.5
4.3
18
6.4
8.1
2.5
7.2
4.5
19
5.4
6.7
3.7
6.5
5.3
20
7.3
3.3
6.1
5.7
5.4
8.3
7.8
4.5
6.4
6.5
12
3.5
7.3
4.7
3.7
6.7
13
3.5
5.3
5.3
6.5
3.9
14
2.6
4.8
4.2
6.5
5.9
15
2.3
7.6
3.7
4.8
5.8
16
5.1
4.2
4.6
7.7
4.9
7.2
17
4.5
6.4
4.7
5.2
7.7
3.3
18
2.3
5.1
3.8
6.6
6.8
6.1
19
5.3
5.1
4.9
9.2
5.7
4.2
20
5.5
4.6
4.7
8.7
5.9
3.8
resu
outlier
prdd
0.43708 0.008293
9.54250
11
4.3
4.3
12
4.8
3.4
7.53194
13
4.7
5.3
5.75766
14
4.3
5.2
3.7
5.79705
15
5.7
3.8
4.4
7.30582
16
4.7
5.5
3.5
5.96847
17
3.7
2.7
3.3
6.05362
0.04638 0.000082
6.15380
18
3.5
6.09446
0.30554 0.001640
6.06735
19
3.5
4.5
3.4
6.10712
20
4.7
6.6
4.2
6.87687
6.96947
9.46292
0.42313 0.006061
177
6.3
6.7
5.2
3.9
22
8.7
9.6
4.1
6.2
7.3
23
7.6
8.2
3.6
3.9
6.2
24
6.1
4.9
4.8
25
8.3
3.4
3.3
5.5
26
7.6
5.1
5.1
6.6
6.9
27
7.1
10
4.3
7.1
6.3
28
8.6
7.9
3.9
4.3
5.8
29
5.4
6.7
3.6
5.9
4.2
30
8.7
9.4
2.5
4.8
6.1
5.4
6.8
8.4
6.2
22
2.9
7.7
5.5
7.7
6.1
4.4
23
5.8
4.9
5.2
7.1
24
5.1
3.9
6.4
8.2
5.1
6.8
25
3.1
4.6
5.2
9.1
4.1
1.7
26
4.4
5.4
7.8
5.9
7.2
5.2
27
2.9
5.4
4.5
3.8
6.7
3.7
28
4.4
6.9
5.8
4.7
5.2
3.6
29
3.4
4.7
4.8
7.2
5.7
5.3
30
3.2
7.3
4.6
6.3
6.3
9.2
resu
outlier
prdd
21
2.5
4.3
3.5
6.59779
22
5.2
4.6
4.9
8.66844
0.03156 0.000025
8.73725
23
4.7
6.9
4.5
7.38992
0.21008 0.001475
7.56062
24
4.5
4.9
3.2
5.85940
0.14060 0.000635
5.80977
25
4.6
5.8
3.9
6.80512
0.19488 0.001846
6.70296
26
4.9
6.3
4.5
7.50333
0.09667 0.000458
7.41277
27
3.5
7.43279
28
4.1
4.2
4.3
7.73282
0.86718 0.016845
7.91838
29
3.6
2.8
5.34967
30
4.7
4.6
4.6
8.36295
8.44059
0.33705 0.003848
178
6.1
6.9
3.4
5.7
4.4
32
7.3
3.3
3.8
5.8
33
7.4
5.1
4.8
7.7
34
8.2
7.6
3.6
5.2
5.8
35
7.9
9.9
2.8
7.2
6.9
36
6.6
8.7
3.2
8.4
6.1
37
8.4
3.8
6.7
38
6.3
8.8
3.9
3.8
5.1
39
7.7
2.2
6.3
4.5
40
5.4
6.6
3.6
5.8
4.1
3.3
6.4
4.7
5.2
6.4
4.4
32
3.2
4.6
4.7
8.7
5.3
4.2
33
4.5
7.2
6.9
9.6
6.4
7.4
34
5.6
6.6
5.4
4.4
6.7
6.4
35
2.6
5.8
3.5
5.4
6.2
36
2.8
7.8
3.8
4.9
7.2
4.5
37
4.5
4.7
5.9
6.7
5.1
4.2
38
4.3
4.7
4.8
5.8
7.2
39
2.4
4.7
3.4
6.2
4.7
40
4.9
4.7
4.8
7.2
6.5
3.9
resu
outlier
prdd
31
3.2
2.7
3.3
6.06541
0.03459 0.000023
6.15012
32
4.9
6.6
4.2
6.77346
0.52654 0.005892
6.68103
33
5.7
6.5
5.5
8.54671
0.45329 0.008718
8.59984
34
4.6
3.9
7.38979
0.81021 0.016267
7.59648
35
5.6
4.9
7.67111
0.22889 0.002550
7.68706
36
5.4
3.9
4.5
7.53470
37
2.7
3.6
7.41889
0.58111 0.016265
7.54854
38
4.4
3.7
2.9
6.60997
39
3.3
3.1
2.6
5.49361
0.50639 0.005866
5.45316
40
3.5
3.6
2.8
5.37100
0.02900 0.000016
5.36742
179
6.1
5.5
3.7
4.7
5.4
42
5.2
7.5
3.5
3.8
3.5
43
7.9
6.5
4.3
2.7
6.6
44
8.6
9.9
3.7
7.5
4.7
45
8.2
8.5
3.9
5.3
5.5
46
8.9
9.3
3.5
6.3
7.6
47
5.7
7.1
3.4
4.9
4.1
48
7.1
9.9
7.4
4.8
49
7.4
8.7
3.2
6.4
4.9
50
6.6
8.6
2.9
5.8
3.9
4.3
5.3
4.9
5.6
2.5
42
2.9
4.1
4.5
7.6
5.1
5.2
43
6.5
6.3
8.7
4.7
6.3
44
5.6
6.7
6.8
7.2
4.6
45
4.9
6.8
5.7
3.6
46
5.5
7.5
5.9
4.6
6.6
3.1
47
5.9
7.8
6.1
3.5
48
5.9
4.8
4.9
5.9
6.9
49
2.4
6.8
4.6
6.8
6.3
5.1
50
2.9
5.6
6.3
6.1
resu
outlier
prdd
41
4.5
5.9
4.3
5.93544
0.16456 0.000847
6.07048
42
5.4
3.4
5.54376
43
4.6
5.6
4.6
7.24803
0.65197 0.014238
7.52205
44
4.1
3.4
3.9
8.64311
45
4.4
5.1
3.7
7.43488
0.76512 0.007927
7.42604
46
5.2
4.1
4.6
9.19874
47
2.6
3.1
2.7
6.01484
48
3.2
4.3
3.8
8.18313
49
4.3
3.7
7.16005
0.23995 0.001004
7.14645
50
2.7
6.17132
0.42868 0.002547
6.20000
180
5.2
7.5
3.5
4.1
4.5
52
5.2
3.6
1.3
53
8.2
7.7
2.6
6.7
54
7.3
9.1
3.6
5.5
5.4
55
8.2
5.5
5.5
7.7
56
4.8
7.1
4.2
4.1
2.6
57
8.9
9.3
3.5
5.4
7.8
58
7.7
9.3
3.8
4.6
59
7.3
8.6
4.8
5.6
5.3
60
6.3
7.4
3.4
2.6
3.5
4.1
4.5
7.6
4.9
2.8
52
3.5
4.2
4.9
8.2
4.3
7.6
53
3.5
7.2
4.3
5.9
6.9
7.7
54
4.2
6.2
4.6
8.3
6.5
4.1
55
5.6
5.7
8.2
6.3
7.4
4.9
56
2.1
3.3
4.5
9.9
5.5
3.5
57
4.6
7.5
5.9
4.6
6.4
4.9
58
4.7
6.4
5.5
7.4
5.3
4.8
59
2.3
5.7
6.7
5.8
3.6
60
4.1
4.4
4.8
7.2
4.5
6.4
resu
outlier
prdd
51
3.4
5.4
3.4
5.84903
52
2.4
4.8
3.1
4.70315
0.49685 0.011864
4.69312
53
5.1
3.9
4.3
7.45755
0.74245 0.018545
7.61306
54
4.6
4.3
3.9
7.08154
0.21846 0.000723
7.09669
55
5.5
6.7
4.9
8.00472
0.19528 0.001637
7.98813
56
2.4
4.43876
0.36124 0.005757
4.27432
57
4.8
4.1
4.6
9.27812
58
3.6
3.2
3.4
7.37553
0.32447 0.001284
7.38507
59
4.9
3.6
3.6
7.00858
0.29142 0.002515
6.85840
60
4.2
5.6
3.7
6.39363
181
5.4
8.7
3.2
3.3
3.2
62
6.4
7.8
4.9
5.8
5.3
63
5.4
7.6
3.6
4.8
4.9
64
8.7
9.2
6.5
5.2
65
6.1
7.7
4.7
4.7
4.7
66
8.4
9.5
5.6
0.4
5.5
67
5.8
6.7
3.2
3.4
5.5
68
8.4
9.7
5.5
7.1
69
7.6
8.2
3.6
8.9
5.2
70
8.4
3.8
8.6
4.9
3.1
6.1
2.9
5.6
4.3
62
5.2
5.3
7.1
7.9
5.7
63
3.4
4.2
4.6
7.7
6.1
5.1
64
5.2
6.5
6.2
7.3
6.8
8.6
65
5.2
5.2
7.7
5.9
5.4
66
5.6
6.9
6.6
7.6
3.8
4.4
67
2.3
6.3
4.5
5.4
6.5
68
3.4
7.5
6.1
6.7
6.9
5.2
69
4.5
4.9
7.8
4.3
70
3.2
4.7
5.9
6.7
7.9
6.6
resu
outlier
prdd
61
3.1
2.9
2.5
5.23224
62
4.3
4.9
3.9
7.58627
63
3.1
5.5
3.5
6.15900
64
5.1
4.6
4.2
8.07436
0.62564 0.013114
8.07306
65
4.7
3.7
7.26038
66
5.6
4.5
4.4
8.07894
0.32106 0.006255
8.13518
67
3.8
2.6
3.1
6.03346
68
3.7
3.4
4.1
8.59911
69
4.5
6.9
4.5
7.15872
0.44128 0.011137
7.13950
70
3.6
7.33461
0.66539 0.012473
7.17864
182
8.7
9.2
5.9
6.4
72
5.8
7.3
3.6
4.5
4.1
73
6.4
4.1
5.3
4.2
74
6.4
8.1
2.5
3.2
3.9
75
7.2
4.3
4.1
4.2
76
8.6
7.9
3.9
4.1
6.6
77
5.8
7.3
3.6
8.5
78
8.6
3.6
7.5
6.1
79
6.6
3.8
5.1
6.3
80
7.6
2.5
5.1
4.9
6.5
6.2
7.3
6.7
8.9
72
5.4
5.2
6.1
5.4
3.7
73
4.8
5.7
4.9
74
4.1
5.1
3.8
6.6
5.4
6.2
75
3.9
3.4
4.7
10
5.5
3.6
76
4.9
6.9
5.8
4.7
6.7
77
3.6
5.2
6.1
7.3
2.9
78
2.9
7.3
4.7
3.7
7.3
5.2
79
3.2
5.3
6.6
8.2
6.4
2.9
80
3.2
7.1
4.2
5.8
5.4
6.2
resu
outlier
prdd
71
4.2
4.6
4.2
8.35932
0.34068 0.004010
8.46132
72
2.8
3.3
2.9
6.42173
73
3.3
3.9
3.1
6.59463
74
2.6
3.5
5.92605
0.47395 0.005466
6.06831
75
3.2
4.1
2.5
4.89068
0.10932 0.000446
4.81837
76
4.6
4.2
4.3
7.95455
0.64545 0.007041
8.15507
77
3.3
3.3
2.9
6.16074
78
3.4
7.59461
79
4.3
4.1
3.3
6.52477
80
3.6
3.8
4.2
7.16506
7.41916
0.83494 0.021987
183
7.9
9.4
4.1
5.6
82
4.8
8.3
2.8
2.4
3.1
83
6.4
7.6
3.6
4.5
4.8
84
7.9
9.9
2.8
6.1
5.8
85
7.4
9.1
3.8
4.9
5.1
86
9.9
4.2
1.2
4.1
87
6.6
3.8
4.7
88
7.4
9.1
3.7
3.5
4.7
89
7.6
5.1
5.1
4.4
6.2
90
7.3
8.9
4.3
6.5
5.7
3.4
7.8
4.7
7.6
6.5
82
5.7
2.5
5.2
4.8
4.2
83
2.2
4.6
7.4
6.4
5.3
84
1.5
5.8
3.5
5.4
5.9
6.8
85
3.1
7.5
4.5
7.3
5.7
5.2
86
3.2
5.4
4.5
3.8
4.9
6.2
87
4.5
5.3
6.6
8.2
5.8
3.5
88
4.1
6.3
5.4
7.3
5.9
6.5
89
5.8
5.4
7.8
5.9
5.4
3.9
90
4.3
5.1
6.9
8.2
7.1
3.8
resu
outlier
prdd
81
5.1
3.7
4.4
7.68286
0.21714 0.001094
7.71828
82
1.8
2.5
2.1
4.85859
83
4.4
5.8
3.9
6.26901
84
4.9
7.49550
0.40450 0.005408
7.52294
85
4.5
3.4
4.2
7.26888
0.13112 0.000381
7.36310
86
4.1
3.5
6.95908
0.04092 0.000128
7.01178
87
4.6
4.1
3.3
6.18960
88
3.7
3.3
7.21356
0.18644 0.000522
7.17733
89
5.1
6.3
4.5
7.30899
0.29101 0.003786
7.31974
90
5.9
4.2
7.93761
184
6.3
6.2
3.3
3.5
5.4
92
7.2
4.3
3.7
3.8
93
5.2
3.6
6.7
4.4
94
6.1
5.5
3.7
7.4
5.7
95
5.4
6.7
3.7
4.9
96
7.3
8.2
3.6
4.3
97
6.6
8.6
2.9
4.5
98
6.3
6.7
4.5
4.3
99
5.4
3.3
4.9
5.6
100
7.4
9.7
2.6
6.2
5.8
3.6
5.1
6.9
4.8
4.7
92
3.6
3.4
4.7
10
4.5
2.9
93
4.1
4.2
4.9
8.2
6.4
94
4.5
5.3
4.9
7.6
95
5.1
5.1
4.9
9.2
6.5
5.6
96
5.8
5.2
5.6
6.2
97
2.8
5.6
6.3
6.1
5.1
98
4.2
5.4
6.8
8.4
6.1
99
4.8
4.2
5.5
5.3
100
2.1
5.6
3.3
5.2
6.7
8.4
resu
outlier
prdd
91
6.3
3.7
6.00200
0.29800 0.001747
6.05140
92
4.1
2.5
4.82008
0.17992 0.001072
4.75330
93
3.7
4.8
3.1
4.89270
0.30730 0.001808
4.82012
94
4.3
5.9
4.3
6.34519
95
3.7
4.5
3.4
5.93492
96
2.8
7.07952
0.22048 0.001496
7.05873
97
6.08497
0.51503 0.003361
5.99365
98
3.8
4.3
3.5
6.47753
99
3.3
5.2
3.7
6.14290
100
4.5
4.7
3.8
7.26024
7.26725
0.13976 0.000593
185
8.6
9.9
3.7
4.8
5.3
102
6.3
6.3
5.1
5.4
4.7
103
8.7
9.9
3.7
7.3
4.2
104
7.6
2.5
6.5
6.3
105
7.9
9.4
4.1
5.2
6.4
106
9.8
9.6
5.7
6.6
6.7
107
8.9
9.3
5.1
5.5
5.8
108
6.8
9.7
2.8
4.4
5.1
109
7.4
9.1
3.8
3.4
7.1
110
4.7
6.5
2.8
0.6
5.2
4.6
6.7
6.8
6.7
102
5.5
4.1
6.6
8.4
5.7
2.4
103
6.1
6.7
6.8
6.4
5.2
104
3.8
7.1
4.2
5.8
6.9
5.5
105
4.8
7.8
4.7
7.6
5.8
6.5
106
5.1
8.2
7.8
4.5
6.6
5.6
107
5.6
6.6
6.3
7.4
6.3
5.7
108
3.8
5.7
4.7
4.8
5.8
6.3
109
7.5
4.5
7.3
4.9
5.1
110
2.5
4.3
3.7
8.5
4.3
4.8
resu
outlier
prdd
101
3.4
3.9
8.61067
102
2.8
5.1
3.4
6.10246
0.19754 0.001162
6.20636
103
4.3
3.4
3.9
8.60847
0.09153 0.000472
8.62870
104
4.4
3.8
4.2
7.13982
0.86018 0.013796
7.33831
105
4.7
3.7
4.4
8.14971
106
4.6
4.3
9.50887
0.29113 0.003110
9.57684
107
4.4
4.6
4.3
8.20594
0.69406 0.007806
8.33897
108
4.7
4.1
3.6
7.59433
109
3.4
4.2
7.57572
110
4.3
4.7
3.3
5.02054
186
5.8
3.6
6.9
6.6
112
7.1
8.7
3.7
5.6
113
5.5
6.4
4.5
2.5
5.8
114
5.4
6.7
3.6
0.5
3.2
115
5.4
5.2
3.8
5.5
4.7
116
7.9
5.9
3.3
7.8
117
8.6
9.7
7.9
6.3
118
8.6
9.7
5.6
5.9
5.1
5.9
5.8
9.3
7.1
3.4
112
4.2
7.4
4.8
3.8
5.4
3.6
113
5.7
5.7
8.4
4.7
114
3.3
4.7
4.8
7.2
4.3
115
3.3
4.3
8.4
6.1
3.6
116
3.3
5.9
6.2
8.4
5.2
6.6
117
5.3
7.6
6.1
6.8
6.6
5.2
118
5.3
7.6
6.1
6.8
6.9
1.2
resu
outlier
prdd
111
5.9
6.1
4.6
6.77654
0.22346 0.002088
6.72898
112
5.5
3.5
4.2
7.55509
113
5.8
4.4
6.73554
114
2.9
3.6
2.8
5.15138
0.24862 0.001636
5.08179
115
4.3
4.9
3.3
4.98601
0.41399 0.002786
4.86653
116
7.5
5.4
7.63961
0.26039 0.003032
7.65138
117
4.4
3.5
4.2
8.55385
0.04615 0.000057
8.70543
118
4.3
3.5
4.2
8.17789
0.42211 0.009415
8.27463
187