ACKNOWLEDGEMENT

We would like to express our gratitude for all the guidance and
support that has been given to us while compiling this project.
We cannot say all that needs to be said in thanks, but we would
like to thanks our professor Mrs. Pise madam for his advice and
support.
We should also like to thank Mr. Deshpande, our esteemed head of
department for providing us with the opportunity and facility
to carry out this project in HOTEL MANAGMENT.

We would also like to express our thanks to the teaching and nonteaching staff in the college that helped us along the way.

Compiled by:

EXISTING SYSTEM

The current system is being handled manually by hand. The checkin counter will welcome a guest and then manually check which
room is available. The desk staffs will then manually information
of the guest/customer in record book. He will book the guest and
enter the date of arrival.
At the time of departure of that guest the desk staff will calculate
the number of days stayed by the guest, calculate the total cost and
give the receipt to the customer.
The desk staff will then have to store the information in another
record book meant for keeping records of past customers. He will
have to delete the entry of the customer who has checked out. He
then again modifies the record of the room as unoccupied.
This is the way records are being currently handled by the hotel.

NEED FOR COMPUTERISATION

The current system is run manually by hand. The check in counter

will welcome guest then manually check which rooms are
currently free, this information is usually available on a day to day
basis, then assigns a room to the customer. However as is evident
from the given background information there are a lot of problems
inherent in the system.

The updating of the data for room available is slow and only
occurs on a twenty four-hour basis. This data however requires
updating on a transaction to transaction basis for zero errors to
occur.
Also the handling of customer records during the duration of
their stay and after they depart is kept manually. This is the past
customer record upkeep, while written and stored in paper there
is a danger of loss, misplacement and also a security concern
where personnel information of guest are misappropriated for
illegal usage.

 The generation of the receipt is also manual. There are always

chances of human error in calculation, which leads to a major
problem in tallying and account keeping.

Therefore a package is required to address all above concerns

and more. There should be a security angle to protect data from
being corrupted or manipulated. A software package is needed
that can effectively and efficiently manage the information for
arriving guests, room availability and the allocation of rooms.

FEASIBILITY STUDY
One of the most important outcomes of a preliminary scrutiny is:
The determination of the system requested is realistic for
feasibility study.

TECHNICAL FEASIBILITY
Technical feasibility deals with the technological aspects of the
system. The hardware and software needed for designing and
implementing the systems already available. The embellishment of
output of JAVA program is carried out in screen generator.

OPERATIONAL FEASIBILITY
The user will be provided with all training required for using the
system. Once it is implemented the system is user friendly. The
system is operationally feasible. Errors are reduced and data
redundancy is minimized.

FACT FINDING METHODS

We visited very big and small hotels all over Pune in a bid to
find out the system used by them.
We found that many hotels still follow the age-old method of
maintaining records manually. The hotel staff does all entries. The
information is stored in big registers. These registers store all the
information but retrieving data from these files is tedious job.
We also find a few hotels that have a computerized system for
generating receipt and management. They told us exactly what a
hotel would look for in software meant for generating receipt and
management. They told us that keeping records of past customer
was the most time consuming and difficult part.

OBSERVATION:
When customer entered into the hotel, he/she asks for the room
price chart. The manager/assistance will convey the customer by
showing the different facility of hotel e.g.12hrs/24hrs check-out,

different A/C or non A/C room rates, other facility like

complimentary break-fast, near by shopping location, STD call,
laundry etc.
Then customer goes further room checking; he/she likes the
room, he/she will book the room by filling hotel register, which
includes serial no, name of the customer, occupation, age, place,
address, e-mail id, contact no etc. then customer further asked for
tax or bill. Now manager consoles the customer to first pay
advance. By all these above procedure customer will check-in in
hotel
After appropriate period, customer contacts the manager for
check-out. At the time of check-out all the bill including
kitchen, laundry if is there.