Professional Documents
Culture Documents
Collision course?
Avoid disaster through a successful Operational
Readiness and Airport Transfer (ORAT) program
TOP 10 THINGS
TO SEE AT
PASSENGER
TERMINAL
EXPO 2015
See you in Paris!
www.passengerterminaltoday.com
DIGITAL
SIGNAGE
CUSTOMER
EXPERIENCE
Maximize revenue
and increase
passenger
engagement
Dubai Airports
shares its
thoughts on its
customer vision
In this issue
01
COVER STORY
62
Be prepared
An effective operational
readiness and airport
transfer program is
integral to the successful
opening of an airport
The prevention
of national
embarrassment
and loss of
reputation for
the airport is
another strong
argument for
ORAT
14
32
LES
: CHAR
NAME
7
2
ITY
AGE:
ION: C
48
AT
OCCUP
R
:
TRADE
OFILE
EL PR
,
TRAV
CLASS
S
S
E
BUSIN
ONTH
ES A M
2-3 TIM
54
Features
UPDATE
04
Urban regeneration
London City Airport launches a
US$305m expansion project
07
Green development
Geneva Airport unveils designs for
environmentally friendly East Wing
08
Future plans
Seattle-Tacoma develops
sustainable 20-year master plan
10
Local design
Gerald R Ford creates sense of
place in new Concourse B
12
Chinese construction
Zaha Hadid Architects and ADPI
reveal design for Beijing airport
VIP TERMINALS
14
Star quality
A look at some of the worlds most
stylish and luxurious VIP terminals
passengerterminaltoday.com
CHANGI
CUSTOMER EXPERIENCE
RETAIL
INTERVIEW
24
32
Crowning glory
Changi Airport sets about
constructing an international
terminal and recreation facility
Target audience
How the latest technology is
enabling airports to adopt a more
tailored and relevant retail strategy
RESTAURANTS
40
Taste sensations
Restaurant openings at airports
around the world
SIGNAGE
48
Seen on screen
Digital screens are helping airports
maximize advertising revenues in
the terminal
54
70
Magic moments
Being visually stunning is not
enough. Modern airports need to
deliver a first-rate user experience
French revolution
Augustin de Romanet, chairman and
CEO of Aroports de Paris, talks
industry trends, new technologies
and changing expectations
PASSENGER TERMINAL
EXPO 2015
76
In this issue
REGULARS
128
136
Now arriving
New technologies, systems and projects
Back chat
How important is an ORAT program when
building a new airport?
EXPO INTERVIEWS
90
92
95
96
98
100
101
102
103
Security
L-3 Security and Detection Systems
Border control
Vancouver Airport Authority
Software solutions
Zafire
Engineering
Ineco
Furniture design
Vitra
105
106
108
110
112
114
116
117
118
120
123
124
126
Staff planning
Quintiq
Access control solutions
Kaba
Baggage handling
Crisplant
Seating
Nurus
Baggage and security
Scarabee Systems and BagDrop
Compliance
MER Systems
Display systems
NEC Displays
Eco furniture
Green Furniture
Planning and design
Airport Research Center
Interior solutions
Marcus Pedersen
Seating solutions
Zoeftig
Consulting services
Aviation Research Corporation
Self-service solutions
DSG Systems
Editors comment
A short while ago I was lucky enough to be taken to dinner at a local Michelin-starred restaurant. From the
moment we stepped through the door, the service was exemplary. Our coats were swiftly taken and our chairs
were politely pulled out; the wine was elegantly poured and each of the seven courses mouth-wateringly described.
As much as I would like to say that we received special attention, this was far from the case; every customer was
treated in the same impeccable way, with the exact same attention to detail. Nothing was too much trouble for the
staff and the level of customer service made the (rather large) bill as easy to swallow as the food.
Providing this top level service has become a priority for airports in recent years, with some even building their
own private terminals for their very important passengers. Fraport has opened a new 13,000ft2 VIP facility in Pier
A for passengers wishing to pay for a luxury travel experience, while at Lufthansa its First Class Terminal
provides premium facilities exclusively for HON Circle card holders and first class passengers. As Paul Green,
divisional director at design firm 3DReid, explains in Star quality on page 14, it is the design as well as the
customer service that sets these facilities apart from the rest of the terminal. From the approach to the terminal,
the design of the entrance, the process through the facility to the apron and aircraft beyond, every touchpoint
needs to reinforce the notion of quality the passenger expects and the carrier wishes to portray.
However, it is not just first class passengers receiving the VIP treatment. According to Mazhar Butt, Dubai
Airports head of customer experience, airports are now realizing the importance of focusing on the passenger
above all else, with less emphasis placed on capacity and revenue considerations alone. You should start with the
customer needs, and then provide products and processes that meet those needs, says Butt on page 54. The final
piece of the jigsaw should be the infrastructure that enables and supports this. So, in essence, the airport industry
has only recently started to learn how other successful industries and products have aligned to what their
customers want first and foremost.
Butt will speak on this topic at the Passenger Terminal Conference, which is taking place
alongside the Expo in Paris on March 10-12. On page 76 we take you backstage at the event,
highlighting the top 10 things to see. Well also be hosting the Skytrax World Airport Awards
again at this years at Passenger Terminal Expo, celebrating those who have provided
outstanding customer service throughout 2015. I hope to see many of you there!
02
Editorial
Acting editor: Hazel King
(hazel.king@ukipme.com)
Assistant editor: Daniel Symonds
Production editor: Alex Bradley
Chief sub editor: Andrew Pickering
Deputy chief sub editor: Nick Shepherd
Proofreader: Christine Velarde
Art director: Craig Marshall
Art editor: Nicola Turner
Design team: Louise Adams, Andy Bass,
Anna Davie, Andrew Locke, James Sutcliffe,
Julie Welby, Ben White
Advertising
Publication director: Damien de Roche
Associate publication director: Andrzej Smith
International sales: David Binge
Australasia business manager:
Chris Richardson (tel: +61 4207 64110)
Head of production & logistics: Ian Donovan
Deputy production manager: Lewis Hopkins
Production team: Carole Doran, Cassie Inns,
Frank Millard, Robyn Skalsky
Circulation: Adam Frost
Editorial director: Anthony James
Managing director: Graham Johnson
CEO: Tony Robinson
The views expressed in the articles and
papers are those of the authors and are not
endorsed by the publishers. While every
care has been taken during production, the
publisher does not accept any liability for
errors that may have occurred.
Published by UKIP Media & Events Ltd,
Abinger House, Church Street, Dorking,
Surrey, RH4 1DF, UK
Tel: +44 1306 743744
Email: ptw@ukipme.com
Fax: +44 1306 742525
Editorial fax: +44 1306 887546
Join our group on
at passengerterminaltoday.com
Printed by William Gibbons & Sons Ltd, 26 Planetary
Road, Willenhall, West Midlands, WV13 3XT, UK
Published by
passengerterminaltoday.com
to New-fit
Type22 offers fast and easy Self Bag Drop that fits any airport. Shorten queues at
bag drop and more terminal capacity while lowering your operational cost.
Find our stand #1035 at Passenger Terminal Expo in Paris or contact
b.houlleberghs@type22.aero to discover our Self Bag Drop vision.
www.scanfly.aero
capital gains
London City Airport has announced a development project that
will improve its facilities and almost double its capacity
www.passengerterminaltoday.com ...
Passenger Terminal World | MARCH 2015
passengerterminaltoday.com
LOCATION: London, UK
COMPLETION DATE: 2023
COST: US$305m
ABOVE: Renderings of
the expanded terminal
that will help the airport to
accommodate nearly six
million passengers a year
TOP RIGHT: The new
aircraft stands will be
constructed out over
the docks that surround
the airport, on decking
supported by piling
Completion
When completed, the project will double the airports economic
impact to 1.5bn (US$2.3bn) per annum, as well as creating
1,500 new jobs and a further 500 during construction. During
this time, the plans are subject to 131 separate conditions set
out by council officers to reduce the potential impact of the
development on local residents. The terms include a limit of no
more than 45 noise factored flights an hour, the construction
of a noise barrier on the south side of the site during the
construction period, and the noisiest piling work only taking
place on weekends.
Councilor Lester Hudson, chairman of the Strategic
Development Committee, said, It was a fine balance for
the committee to make the decision considering the amount
of disruption that the construction will cause to residents.
Additional measures have been secured through this planning
application which will mitigate the disruption during
construction and aircraft noise after completion.
The Mayor of London, Boris Johnson, will review the plans
before sending them for approval by the Secretary of State
for Communities and Local Government, Eric Pickles. n
Passenger counting
Process and waiting time measurements
Queue management
Passenger behaviour analysis
The PTS has been designed
specifically for airports.
New!
PT3 3D stereo vision sensor:
Designed for ceiling heights from 6 20m
Check-In waiting time measurement:
Dynamic queue detection
Dynamic allocation of desks to queue
Independent from any lining set up
www.xovis.com
xovis_Inserat_215x275_RZ.indd 1
30.01.2014 14:16:08
green wing
The final design for Geneva Airports East Wing is energy-neutral and
sympathetic to the surrounding neighborhood
ABOVE: RSHP
implemented a series
of innovative methods
and technologies that
combine to create
an energy-neutral
building
passengerterminaltoday.com
TERMINAL CONSTRUCTION
07
PROJECT: East Wing
LOCATION: Geneva, Switzerland
COMPLETION DATE: 2020s
COST: US$326m
08
MASTERPLAN
wider vision
Seattle-Tacoma International releases Sustainable Airport Master Plan
to accommodate 66 million passengers by 2035
ABOVE: Sea-Tac is
looking for the most
sustainable way to
expand its terminals
BELOW: The airport
will have 35 additional
gates by 2034
passengerterminaltoday.com
10
EXPANSION PROJECT
Concourse A renovation
local vibe
Gerald R Ford Internationals new concourses create sense of place for arriving and departing passengers
passengerterminaltoday.com
LAUNCH AT
AIR.GO TAG-O-MAT
KIOSK FOR QUICK BAG TAGGING
> Fast bag tagging for passengers who are already checked in (e.g. smartphone)
BOOTH 504
5
> No unnecessary or time consuming steps: Simply scan boarding pass and print bag tag
> Elegant and user friendly design that matches our Air.Go Self-Service Bag Drop
> Endless possibilities for customisation (hardware, colours, integration of waste bin etc.)
www.dsg-systems.no
Annoncer Passenger Terminal World 150114.indd 1
www.marcuspedersen.dk
NEW AIRPORT
12
industry giant
Aroports de Paris and Zaha Hadid unveil plans for worlds largest airport terminal
passengerterminaltoday.com
SOME THINK
AIRPORT
EFFICIENCY
HAS REACHED
ITS LIMITS.
WE THINK
DIFFERENT.
Streamlined is a term often used in the aviation industry. Where
some apply it to aeronautics, we apply it to excellence in baggage
handling. Together Crisplant and BEUMER offer a unique blend of
hardware, software and brainware. For us, streamlining doesnt
simply mean quicker, greener and safer technology. It means
seamlessly integrating end-to-end baggage handling solutions that
meet an airports specific requirements. For us, efficiency doesnt
end with project commissioning; it just starts there. Our global
Customer Support organisation ensures you reap efficiency gains
from day one and continue to do so long into the future.
For efficiency without limits, visit www.beumergroup.com
BEU_Airports_Crisbag_PassTermWorld_215x275_GB.indd 1
05.12.13 09:33
14 VIP TERMINALS
HAZEL KING n
star quality
Creating luxury facilities for
VIP passengers requires
attention to detail, discreet
design and the very best
in customer service
passengerterminaltoday.com
VIP TERMINALS 15
passengerterminaltoday.com
16 VIP TERMINALS
had to ensure that the needs of our various VIP guests would be
properly met by the new facility. Although the lounge has been
relocated to a different part of the terminal complex, this is
irrelevant to our clients because they receive personalized doorto-door service when arriving or leaving the lounge.
Although the facility is available to both commercial
passengers from all airlines and travel class, as well as
those traveling by private or corporate jet, with the VIP
package costing 298 (US$336) plus VAT per guest and
110 (US$124) for each accompanying person, it is not
a mass product according to Payne.
VIP refers to the look, feel and delivery of the
facilities and the service that we provide to each guest
who requests it, he says. This is a premium paid service
that is popular with passengers who desire an extremely
comfortable, sophisticated and tailor-made personalized
care experience and in many cases, discretion.
Exclusivity means
being away
from others or
catering for a
more discerning
audience, and
that is where we
start with the
design of VIP
facilities
Exclusive design
By definition, exclusivity means being away from others
or catering for a more discerning audience, and that is where we
start with the design of VIP and first class facilities, explains
Paul Green, divisional director at design firm 3DReid. From the
approach to the terminal, the design of the entrance, the process
through the facility to the apron and aircraft beyond, every
touchpoint needs to reinforce the notion of quality the passenger
expects and the carrier wishes to portray.
3DReid has been responsible for the design of a number of
luxury lounges and terminals across the UK, including the
Business Aviation Terminal at TAG Farnborough Airport, the
United Airlines Global First and Business Club Lounges in the
new Terminal 2 at Heathrow, as well as the British Airways
Galleries Lounges at Edinburgh and Glasgow airports.
According to Green, the key difference between a VIP terminal
or first class lounge and the main airport lounge is the time or
lack of spent in the facility. An airport will seek to maximize
passengerterminaltoday.com
The worlds busiest international airport, Dubai, has just had 7,000
new seats installed by Zoeftig the market-leading manufacturer of
innovative airport seating solutions.
Tailored to the clients most specific needs, the Zenky+ seats were
supplied in a range of distinctive colours, and featured standard and
recliner versions with footrests, not to mention soft leather upholstery.
The project is a perfect illustration of how Zoeftig can work with
customers to meet their most exacting requirements.
Whats more, with regional offices in Dubai, Chicago, Brazil and the UK,
plus more planned for later in the year, Zoeftig is the only company in the
world that combines a truly global presence with specialist local on the
ground knowledge.
To find out more about the Zoeftig range, please email the sales team at
sales@zoeftig.com
16/01/2015 10:09
18 VIP TERMINALS
Brand identity
Incorporating the airline or airports brand identity can be
a tricky task and, as with the location of these facilities,
discretion is key. The traditional brand colors and wayfinding
found in the main terminal are usually missing from the VIP
terminals, as is the case at Heathrow Airport.
The VIP suites at Heathrow have been designed to emulate
a premium hotel experience, explains Chris Annetts, Heathrow
services director. The VIP experience is intended to evoke
a sense of exclusivity and privacy through the understated
nature of the lounge and brand. The emphasis here is not those
cues normally associated with Heathrow, such as the
yellow wayfinding, but to create a completely immersive
experience away from the airport environment.
We dont take a cookie-cutter approach to anything
we do, so every Clubhouse lounge is considered and
designed depending on its location; every experience is
unique. If a lounge is designed well, it will be successful
without the brand being noticeable, says Callie TedderHares, design manager at Virgin Atlantic Airways.
3DReids Green agrees: The branding of these
facilities tends to be more subtle, focusing on the
touchpoints rather than strong visual identities. In the
United Airlines lounge at Heathrow, we created some
unique pieces of art that were integrated into the interior design
that hinted at the heritage of the United Airlines brand.
Meanwhile at the Lufthansa First Class Terminal at
Frankfurt Airport, which opened in 2004 and is available only
to HON Circle card holders or first class ticket holders, the
interior design matches that of the first class cabin to ensure
It is important
to ensure there
is uniformity in
the quality of
the spaces, the
facilities on offer,
and the overall
experience
passengerterminaltoday.com
THE
GATEWAY
TO NEW
SOLUTIONS
come here to
lookWeatalways
new technologies and
basically to see what is new
in this marketeach year
you have to come because
this is The Show in our
industry
Bernard Thiboutot
Director, Marketing, Aeroport
de Quebec Inc, Canada
Hazem Conrol
General Manager E-Commerce
Saudi Airlines, Saudi Arabia
exhibitors
www.passengerterminal-expo.com
20 VIP TERMINALS
VIP technology
passengerterminaltoday.com
320+
speakers
Book your
seat at the
conference
NOW!
www.passengerterminal-expo.com
3,500+
attendees
160+
exhibitors
www.passengerterminal-expo.com
24 CHANGI TERMINAL 4
RUTH SLAVID n
crowning
glory
Passenger Terminal World | MARCH 2015
passengerterminaltoday.com
CHANGI TERMINAL 4 25
passengerterminaltoday.com
Galiot Software
Galiot SMS
Galiot QMS
Galiot WLM
Galiot DOC
Galiot Cloud:
http://cloud.galiot.net
Safe and secure cloud services
for small and regional airports
CHANGI TERMINAL 4 27
passengerterminaltoday.com
Project Jewel
28 CHANGI TERMINAL 4
ABOVE: Indoor
gardens help create
a sense of place
LEFT: Passengers
will enjoy more than
160,000ft2 of retail
and F&B space
will catch the eye from a distance and are another indication of
the terminals eschewal of a bland international style.
In total there will be more than 160,000ft2 of retail and food
and beverage concessions, including a walk-through dutyfree store, which will be a first for Changi. This will include
more than 10,500ft2 for liquor and tobacco
and 15,000ft2 of perfumes and cosmetics. A
spokesperson for the airport comments, The
large footprint of the walk-through duty-free
store and the maximum exposure it gives will
provide retail operators with an excellent
platform to offer a wide range of products
and brands in a single location. Not only that,
but placing the popular categories of liquor,
cosmetics and perfumes along passengers
journey toward their boarding gates provides
them with the convenience of accessibility and
minimizes the time they need to shop.
Otherwise the developments in retail are
more to do with transparency and appearance
than the offering itself. There will be a relatively standard mix
of types, with mid-range and luxury, and with all the usual
categories such as a pharmacy, books and a delicatessen.
Gardens are
a hallmark of
Changi Airport
and T4 will
have its own
unique way of
introducing
nature into the
terminal
Flexible design
Terminal 4 has also been designed with flexibility in mind to
allow it to accommodate a range of aircraft. T4 is designed
with the flexibility to meet the operational needs of both
regional full-service and low-cost carriers, says Li San. The
terminal will have 17 contact stands for narrow-body aircraft
and four for wide-body aircraft. These stands will come with
aerobridges, for passenger convenience and ease of access.
Passenger Terminal World | MARCH 2015
passengerterminaltoday.com
VISIT US AT
BOOTH 504
5
100% Customisable
www.dsg-systems.no
Annoncer Passenger Terminal World 150114.indd 2
www.marcuspedersen.dk
www.aal.dk
www.lyngsoesystems.com
09-02-2015 14:43:40
lockheedmartin.co.uk/tbs
nats.aero/tbs
32 RETAIL STRATEGY
SAUL WORDSWORTH n
: HANK
NAME
54
ARMER
AGE:
ION: F
AT
OCCUP PROFILE:
EL
V
A
R
T
ASS,
MY CL
ECONO ONLY,
E
LEISUR
EAR
ES A Y
1-2 TIM
target
audience
Are airports missing a trick by relying too
heavily on mass promotions and discounts,
as opposed to more individually tailored
marketing campaigns?
passengerterminaltoday.com
RETAIL STRATEGY 33
LES
: CHAR
NAME
27
ITY
AGE:
ION: C
passengerterminaltoday.com
AT
OCCUP
R
E
:
D
TRA
OFILE
EL PR
,
S
TRAV
S
A
ESS CL
BUSIN
ONTH
ES A M
IM
T
2-3
RETAIL STRATEGY 35
RIGHT: Changi
Airport offers targeted
marketing campaigns
at its 120 food and
beverage outlets to
encourage spending
Collaboration
While mobile apps may be one way to connect with passengers
to understand and increase their spending levels, another way
of ensuring retail success is through collaboration. James
Ingram, director of DKMA, a leading marketing consultancy to
the aviation industry, continues to be amazed at how few
airports are taking an active role in developing and improving
their commercial offering and experience, especially as growing
non-aeronautical revenue streams remains such a key priority.
From my experience, the best results are achieved when
airports and retailers work hand-in-hand and adopt a longterm vision of how they can build the sort of commercial
passengerterminaltoday.com
RETAIL STRATEGY 37
Successful
campaigns
mean constant
and close
collaboration with
retailers to gain
great insight into
what passengers
want
38 RETAIL STRATEGY
H
: SARA
NAME
T
21
TUDEN
AGE:
ION: S
AT
OCCUP PROFILE:
L
E
V
A
TR
ASS,
ES
MY CL
ECONO ONLY, 1-2 TIM
E
LEISUR
A YEAR
Successful
marketing
doesnt just
happen its
a lot about
learning by trial
and error
Innovative options
In the past couple of years, several airports and airlines have
been experimenting with beacon technology to enhance
customer experience through the provision of information at
relevant touchpoints throughout the airport. Virgin Atlantic,
together with London Heathrow, is using beacons to send
Passenger Terminal World | MARCH 2015
passengerterminaltoday.com
The MOST advanced aviation software suite in the market designed specifically to drive:
Improved operational efficiencies with end-to-end baggage management solutions
Optimised ramp operations aiding critical aircraft turnaround activities
Total control of complex billing routines for accurate timely invoicing
Mobilisation throughout the entire aviation environment with powerful mobile apps
Enhanced passenger experience with cutting-edge display and signage technology
Baggage
Management
Baggage
Reconciliation
Information
Displays
www.zafire.com/aviation
PTW Magazine Advert 2015 215x275.indd 1
Contracts
& Billing
Automated
Load Control
Aircraft
Turnaround
Service
Capture
Fleet
Management
aviation@zafire.com
17/02/2015 14:23:56
40 RESTAURANT OPENINGS
HAZEL KING n
taste sensations
Passenger Terminal World looks at some of the latest restaurant
concepts opening up at airports around the world
MAIN IMAGE:
Newcastles new
Cabin Bar features
comfortable seating,
luxury food and wine
brands, and views
over the airfield
passengerterminaltoday.com
RESTAURANT OPENINGS 41
01
PROJECT: Wondertree
LOCATION: Gatwick Airport,
South Terminal
passengerterminaltoday.com
02
> vanderlande.com
RESTAURANT OPENINGS 43
03
PROJECT: Fortnum & Mason Bar
LOCATION: Heathrow Airport, Terminal 5
OPENING DATE: December 2014
Luxury food and drink retailer Fortnum & Mason has
opened its first airport bar in Terminal 5 at London
Heathrow Airport, located next to its new 1,000ft2 store.
The design for the restaurant was inspired by Fortnums
history of servicing travelers, its English heritage and 17th
century English silverware, according to Richard McConkey,
associate, Universal Design Studio. We thought that the bar
should provide a moment of respite within the busy terminal and
designed the freestanding canopy structure to shade the length
of the bar to provide shelter and intimacy, he adds.
The 5m-wide canopy is completely self-supporting and uses
nickel-plated solid steel. Elsewhere on the bar a rich palette of
polished pewter, velvet, leather and glass has been used all of
which are custom-made.
The Fortnum & Mason Bar will be open for business from
5:30am until the last flight and will serve high-quality food and
drink including charcuterie plates, hams, caviars and smoked
salmon, as well as fine wines and champagne.
PROJECT: Modmarket
LOCATION: Denver International
Airport, B Concourse
OPENING DATE: January 2015
passengerterminaltoday.com
04
Unbenannt-1 1
17.12.2014 17:15:38
RESTAURANT OPENINGS 45
05
passengerterminaltoday.com
06
46 RESTAURANT OPENINGS
07
Expert
opinion
08
Concessions International (CI) has introduced a new fast and fresh restaurant option at
Dallas-Fort Worth International Airport Genghis Grill. The restaurant is part of a joint venture
between CI and MBC Concessions and is located in Terminal E (near Gate E33).
The Dallas-based restaurant features a fresh market bar that allows customers to create their own
dishes and has a streamlined menu designed to suit travelers on-the-go needs.
Anthony Joseph, CI president, comments, Our number-one feature at the new restaurant is our
signature exhibition cooking and we pay homage to our history with Genghis Khan with warm colors,
and Mongolian and Asian influences. Passengers can see our market bar with an array of more than
80 fresh ingredients from which they can watch their bowl made. Then passengers can watch our
grill masters cook their creation to perfection on a large, sizzling, circular grill. Our custom grill is 8ft in
diameter, with temperatures reaching over 600C.
Alicia Tomlin designed the restaurant with Genghis Grills corporate office; the architect was Ed
Yost with Carrell Partners & Yost Architecture. Special features include countertop surfaces made
from ECO quartz by Costentino. The ECO quartz is made from 75% recycled materials even 94%
of the water used in the manufacturing process is re-used so not only is it a smart choice for the
environment, but it is a supremely durable product that is also naturally anti-microbial, adds Joseph.
Further CI developments at DFW Airport include a sports bar in collaboration with ex-NFL superstar
Drew Pearson in Terminal B, which is expected to open in November 2015. n
passengerterminaltoday.com
ADPI
www.adp-i.com
A member company of Aroports de Paris Group
48 DIGITAL SIGNAGE
PAUL WILLIS n
seen on
screen
passengerterminaltoday.com
DIGITAL SIGNAGE 49
Airport investment
passengerterminaltoday.com
on the web
Read the full interview with Eye Airports Ged Weston on
www.passengerterminaltoday.com
50 DIGITAL SIGNAGE
Sophisticated signage
ABOVE:
Brisbane
Airport
incorporates
digital screens
with mobile
technology
BELOW: Points
could be useful
in providing upto-the-minute
information in
airports
passengerterminaltoday.com
DIGITAL SIGNAGE 51
Advertising revenue
In addition to providing real-time information, digital screens
are well-suited to advertising campaigns throughout the airport
and have huge revenue potential a digital billboard in New
Yorks Times Square was recently rented out at US$2.5m a
month. However, they accounted for just under 30% of
advertising sites at the major European hub airports in 2013,
according to Phil Weake, the founder of airport advertising
consultancy firm Compass.
Weake, whose firm has provided consultancy to over 80
airport projects worldwide, expects this figure to rise to 40-50%
by 2020. Over the same period he predicts that digital advertising
displays at UK shopping malls will rise from 38% to 75%.
Digital airport adverts usually come in small-format and
large-format screens made up of networks of LCD screens.
The small-format screens are sited at strategic points in areas
of free-flowing passenger movement and generally show six
adverts per minute on a loop, while large-format screens are
generally in locations where large concentrations of passengers
congregate. Like the small-format screens, they generally show
ads in 10-second slots but their advertising space is sometimes
sold to one advertiser.
Weake explains, It could be said that there are two phases of
digital advertising screen development. Phase 1 involves using
Digital
billboards
accounted
for 30% of
advertising
sites at major
European hub
airports in 2013
ABOVE:
Airports need
to find more
innovative
uses for digital
screens than
just advertising
RIGHT:
Information
displayed can
be tailored
to suit the
passengers
needs at
specific times
passengerterminaltoday.com
52 DIGITAL SIGNAGE
ABOVE:
Digital
technology
should
not get in
the way of
wayfinding
passengerterminaltoday.com
Visit NEC at
10 12 March 2015
Booth 5035
2152518214 1
www.airport-nec.com
18/11/14 15:25
54 CUSTOMER EXPERIENCE
ANTHONY JAMES n
magic
moments
An airport should involve more than just eye-catching
architecture and process management it should aim
to delight and surpass passenger expectations
Until fairly recently, airports have developed
their infrastructure and processes around
two core requirements: capacity and revenue.
However, many in the industry now realize the key
to future success will revolve around the customer
experience. So reads the synopsis for a
forthcoming presentation to be delivered at the
Passenger Terminal Conference, taking place
March 10-12, in Paris, France.
The speech is being given by Mazhar Butt,
head of customer experience, Dubai Airports, who
intends to answer the question: How do we change
the mindset in the industry and develop airports
that put the customer at the center, and create a
great experience around their needs?
Capacity management was paramount in
making an airport function efficiently, and revenue
management ensures the airport can operate
financially while enabling future infrastructure
investment closing the loop on capacity
management, explains Butt, alluding to the
way things were.
Traditional airport design followed a basic
rule understand your demand to determine
the flows, and build the infrastructure around
accommodating various products and processes.
As a final touch, an effort was made to align the
experience with what a passenger may want,
Butt continues.
However, Butt says the goalposts have now
very definitely moved: As soon as passengers had
a choice, both in terms of airlines and airports
to make their journey, then customer experience
became a variable that the industry had to add
to the mix.
passengerterminaltoday.com
CUSTOMER EXPERIENCE 55
passengerterminaltoday.com
With its furniture Vitra has been contributing to modern aviation for more than 50 years.
The new micro-architectural and flexible furniture system Worbays creates distinct
areas where individuals or groups can retreat from disturbing and noisy surroundings.
Vitra_ad_Airport-Workbays-Focus_215x275_UK-en_Passenger-Terminal_mail.indd 1
www.vitra.com/transportation
26.01.15 16:20
CUSTOMER EXPERIENCE 57
The design of a
great customer
experience is
about uncovering
the importance
of the seemingly
unimportant
ABOVE: First
impressions are
vital, with intuitive
wayfinding
an important
consideration
1 5 / 16 / 17 MAR C H 2 0 16
C OLOGNE, GER MA N Y
www.passengerterminal-expo.com
CUSTOMER EXPERIENCE 59
At Dubai Airports,
technology is one
of the key enablers
of the experience,
making it possible
to streamline
and personalize
processes
passengerterminaltoday.com
60 CUSTOMER EXPERIENCE
Meet Mazhar
Mazhar Butt is a passenger experience expert
and ACI-accredited International Airports
Professional (IAP) specializing in developing
passenger experience strategies and service
brand delivery for the end-to-end customer
journey. He has a successful track record of
airport management spanning 20 years at
two of the worlds most prominent airports
Heathrow and Dubai covering airport operations, development
and customer experience. Meet Mazhar at this years Passenger
Terminal Conference: he will deliver his Developing a customercentric airport experience presentation on Tuesday, March 10,
within the Customer Service and Passenger Experience session.
We have also
been working
collaboratively
with our control
authorities to
align our service
behaviours and
language
SCREENING SOLUTION
L-3com.com
2/2/15 10:49 AM
62 ORAT
DAVID SMITH n
passengerterminaltoday.com
ORAT 63
be prepared
The process of operational readiness and airport
transfer (ORAT) has emerged to assist airports in
taking major projects from initial planning to opening day.
But is it taken seriously?
The widespread assumption is that construction readiness
equates to operational readiness. Airports working under
this misapprehension dont even consider ORAT until its
too late, according to Alexander Larisch, project director at
Fraport AG. They think it isnt necessary for their airport
until something is not going to plan. A key element is
missing, or theres no driving force and the opening date is
about to be missed, says Larisch, who has spent 10 years
globetrotting as an ORAT expert. Then they panic and
think about ORAT. But by that stage it may be too late
and an ORAT team can only do a quick and dirty job to
support the opening of a new airport or terminal. ORAT
processes should begin one to two years before opening
and even longer for large hub airports.
Jacques Follain, managing director at Aroports
de Paris Management (ADPM), which operates 22
airports, says modern technology has made it even
more imperative to start ORAT processes in good time.
Starting too late can lead to disaster, he explains.
Airports have become considerably more complex over
the past 20 years, with more technology and security
An operational
readiness and
airport transfer
program is key
to ensuring
the successful
opening of any
new airport or
terminal
passengerterminaltoday.com
ORAT 65
Image: HKIA
RIGHT: Munich
tested its new
automated
baggage
handling
systems
thoroughly to
ensure efficient
operations on
the opening day
Lessons learned
Transport for London outlines
scenarios that could affect
the opening of a new airport
without an effective ORAT
program in place
Construction delays: The delayed completion
of construction work, commissioning and
handover all have the effect of reducing the
originally planned ORAT testing phase of the
new facility, as was the case with the opening
of Heathrow Terminal 5, Denver and Bangkok.
Baggage handling systems failures: There
can be problems with introducing a new BHS
and the increasing complexity of automation.
Examples include the widely publicized
problems at Denver, Heathrow T5, Bangkok,
Seoul, Hong Kong and Kuala Lumpur. The
opening of Denver in 1995 was delayed by 16
months due to problems with its full automated
BHS, which was eventually abandoned in 2005.
Systems failures: A common theme has been
software and interface failures affecting key
systems. Heathrow T5, Milan Malpensa and
Kuala Lumpur all opened with failures affecting
systems such as airport-wide information
management and FIDS. These provide vital
information for essential airport terminal
operations, including passenger and baggage
handling, safety-related systems such as fire
detection and CCTV, and security systems such
as access control. A failure of the entire cargo
terminal computer in Hong Kong resulted in
the shutdown of cargo operations for six weeks.
Poor staff preparedness: This has been cited at
a number of airport openings and attributed
to late recruitment, industrial relations
problems, poor staff training and the inability,
or unwillingness, to release staff from normal
operations to visit the new site.
Insufficient number and quality of tests: Trials
that are not representative of opening day and
busy times are inadequate. The trials must also
stress test the new facility.
passengerterminaltoday.com
Making an
airport fully
operational
used to be
mainly intuitive
but now you
need special
ORAT strategies
ORAT development
The opening of Munich Airport in 1992 was the catalyst for the
development of a more sophisticated ORAT approach (see
Munich experience on page 68). The old Munich-Riem Airport
was scheduled to shut down on May 16, the day before the
opening of the new airport. The overnight move of flight
operations for both British Airways and Pan Am made the
logistics difficult enough. But the development of new
technologies in the 1990s added unprecedented complexity.
Baggage handling systems had been simple belt systems, but
by the 1990s they were sorting bags automatically, comments
Zeiler. Similarly, in the 1970s check-in systems had been
dedicated to specific airlines and were often manual. By the
MARCH 2015 | Passenger Terminal World
MHLBAUER TECURITY
C O M P R E H E N S I V E G O V E R N M E N T S O LU T I O N S
www.muehlbauer.de
Anzeige_PTW_183x115+3_150116.indd 1
16.01.2015 11:13:26
FREE SERVICE!
MARCH 2015
www.ukipme.com/info/ptw
TOP 10 THINGS
TO SEE AT
PASSENGER
TERMINAL
EXPO 2015
Collision course?
www.passengerterminaltoday.com
DIGITAL
SIGNAGE
CUSTOMER
EXPERIENCE
Maximize revenue
and increase
passenger
engagement
Dubai Airports
shares its
thoughts on its
customer vision
ORAT 67
Speaker Q&A
Reinhard Zeiler, general
manager at On-Block, will
present Can ORAT support a
fast-track passenger terminal
build? at 4:45pm on Tuesday,
March 10 at Passenger
Terminal Conference in Paris
What will you be discussing at Passenger
Terminal Conference?
My presentation is a case study of the
successful opening of the new-build Terminal 3
at So Paulo-Guarulhos International Airport.
The new terminal had to be ready before the
2014 FIFA football championship in Brazil. Not
only did construction do an excellent job to
finish within 18 months, it was also the setup of
the Operational Readiness and Airport Transfer
(ORAT) program in which On-Block was
involved which contributed to this success. My
presentation will show how ORAT can support
such a fast-track project.
Why should people attend?
Following the T5 opening at Heathrow in 2008,
the airport industry knows that the success
of a new airport facility is measured on the
opening day operation of this new facility. My
presentation will focus on how important it is
that the construction management and the
ORAT management work hand-in-hand toward
a successful opening.
What will they learn?
The ORAT setup of the T3
project at So Paulo Airport
was very important for its
success. My presentation will
go into details on the ORAT
setup and trial trials on
this case study.
Successful projects
Zeiler has since been involved with a number of successful
openings, including Terminal 3 at Delhi Airport in 2010,
Aligning technology
According to Matthys Serfontein, vice president,
airport solutions, SITA, master system
integration (MSI) is key for successful terminal
construction and ORAT. MSI is the practice of
designing, delivering, and commissioning the
airports complete technology estate during the
construction of a new terminal.
SITA has a dedicated practice Airport MSI
to manage the critical alignment of technology
in support of airport terminal construction and
ORAT. Through Airport MSI, SITA brings together
all the technology suppliers into a single program
of works that integrates into, and informs, the
construction contractors master building plan.
passengerterminaltoday.com
68 ORAT
The prevention
of national
embarrassment
and loss of
reputation for
the airport is
another strong
argument for
ORAT
Munich experience
Since the smooth relocation and the start up
of the new Munich Airport in May 1992, the
expertise of the specialists from Flughafen
Mnchen GmbH (FMG), which operates the
airport, has been in high demand with airport
operators around the world.
As the inventor of this successful and complex
relocation process, FMG is recognized as the
worldwide market leader in ORAT for new
airports and extensions to existing airports.
Passenger Terminal World | MARCH 2015
Visit Arconas
Booth No. 2045
PT Expo 2015
To learn more about Place Power Station and Arconas, visit arconas.com
Porte de Versailles
March 10-12, 2015
/arconas
@arconas
airport@arconas.com
arconas.com
70 INTERVIEW
HAZEL KING n
french
revolution
At this years Passenger
Terminal Expo and
Conference, all eyes will
be on the host, Aroports
de Paris. Passenger
Terminal World talks to
Augustin de Romanet,
chairman and CEO
of the company, about
how the group is living
up to expectations
passengerterminaltoday.com
INTERVIEW 71
I want to enhance
passenger and
airline satisfaction
and optimize
airport facilities to
improve operating
performance
Augustin de Romanet
Born on April 2, 1961, Augustin de
Romanet is a graduate of the Institut
dtudes Politiques in Paris and a former
student at the cole Nationale dAdministration.
He was managing director of the Caisse des
Dpts et Consignations from March 2007 to
March 2012. Prior to this, he was deputy secretary
general to the Presidency of the Republic from
June 2005 to October 2006 and held senior
positions in various ministries. On November
28, 2012, he was appointed chairman and
chief executive officer of Aroports
de Paris, replacing Pierre Graff,
who retired.
passengerterminaltoday.com
dont miss...
Dont miss Augustin de
Romanets opening speech
for Passenger Terminal
Conference on Tuesday, March
10 at 8:45am. Register for your
conference delegate pass at:
passengerterminal-expo.com
72 INTERVIEW
RIGHT: Charles de
Gaulle Airport is
ranked third in the
world for the number
of airlines operating
the A380 aircraft
passengerterminaltoday.com
INTERVIEW 73
With traffic
becoming more
global, we need to
be more attuned
to our customers
needs and customs,
and speak their
languages
74 INTERVIEW
We are determined
to shift toward
the total lifting
of restrictions on
liquid, aerosol and
gels as soon as
we can, to make
flying easier for
passengers
READY FOR
TAKE OFF
WANZL | AIRPORT + SECURITY SOLUTIONS
Boost for airport division: With Wanzl as a partner, airports are all set to
deliver first class service when it comes to orderly luggage transport and enjoyable
duty free shopping! Some 400 airports worldwide have come to value Wanzls
expertise. Within the last 12 months Wanzl has supplied premium airports like
Incheon Seoul (ICN), Kuala Lumpur Malaysia (KUL), London Heathrow UK
(LHR), Sao Paulo Brazil (GRU), Doha Qatar (HIA) and Toronto Canada (YYZ)
and could hereby expand and strengthen its leading market position continuously.
With its subsidiaries and representatives around the globe, Wanzl ensures close
proximity to its customers.
As a system supplier Wanzl offers a complete trolley management service for
trolleys and vending units with a payment or deposit system for refinancing of
the luggage service. Of course, Wanzl offers an all inclusive service, which
encompasses everything from project planning, to system implementation and
commissioning not to mention customizing, asset management and complete
after-sales service. Premium quality as well as a long service life and low
maintenance costs are always guaranteed.
Wanzl also has everything under control when it comes to allowing access.
The eGate Control with guidance system, state-of-the-art technology and
design ensures swift, precise and tamper-proof checking and entry separation of
passengers and staff. Welcome to first class airport services welcome to Wanzl!
www.wanzl.com
r our
Orde ue now!
g
catalo
www.wanzl.com I airport@wanzl.de
Anz_PTW_215x275mm_0714.indd 1
17.07.14 15:08
stars of
the show
REGISTER FOR YOUR
FREE VISITOR PASS TODAY!
www.passengerterminal-expo.com
passengerterminaltoday.com
160+
exhibitors will
attend Passenger
Terminal
Expo 2015
320+
More than
3,500
expert speakers
will present at the
conference
visitors expected
to attend
Dont miss
the Skytrax
Awards
Wednesday,
March 11
Opening
Day Party
Tuesday,
March 10
passengerterminaltoday.com
Security.
CLIENT
GENETEC
TITLE
EVOLVE AD
PUBLICATION
PASSENGER TERMI
WORLD EXPO
PUBLICATION DATE
???? 2015
EDITION
FORMAT
PDF HI-RES
DIMENSIONS
183MM x 115MM
LINEATION
300 DPI
INKS
CMYK
DELIVERY
EMAIL
CONTACT
PIERRE CHAPDELA
PIERRE@
AGENCECODE.COM
or visit genetec.com/transportation
Video Surveillance | Access Control | Automatic License Plate Recognition
genetec.com
2015 Genetec. All rights reserved. Genetec, and the Genetec logo are either registered trademarks
or trademarks of Genetec. All other trademarks contained herein are the property of their respective owners.
Innovative Solutions
L2_GE1502 EvolveAd_PassengerTerminalWorldExpo_2015.indd 1
2015-02-05 3:27 PM
Easy-to-use
bag tags
01
passengerterminaltoday.com
CONFERENCE PRESENTATION
02
performance?
WHEN: Wednesday, March 11, 2:15pm
SESSION: Technology, Systems Integration, IT and ICT
Soline Olszanski, VP strategy and innovation at Hub One, will
present How can 4G/LTE contribute to airport performance?
at 2:15pm on Wednesday, March 11. 4G/LTE technology is making
its mark as the new universal standard for mobile broadband
exchanges. Providing new opportunities for multiple industries, this
technological breakthrough raises the question of how it is to be
applied to critical and professional networks. Over and beyond the
technological interests alone, guaranteeing the availability of critical
services under all circumstances means that we must design
adapted engineering and operational models.
In 2014, Hub One trialed a global 4G/LTE solution at Charles
de Gaulle Airport in partnership with Air France and Aroports
de Paris. The scope of the pilot project was radio PMR, security
application and professional solutions, in indoor, outdoor and
deep indoor environments. Based on this experience, Olszanski
will share her views on how 4G/LTE can contribute to airport
operations and the associated business models. She will also
describe new applications and use-cases in order to contribute to
airport performance via mobile broadband services.
Hub One is a service company providing information and
communications technologies in professional environments. It
designs and deploys the digitization of businesses, locations and
usages. The company can draw on its experience in the airport
environment for providing made-to-measure responses to the
critical and real-time operational needs of major corporations
and SMEs alike. Staff can offer end-to-end services, from network
core to terminal, from deployment in project mode, through to inservice maintenance. The companys solutions and skills combine
the specialties of telecoms operator (fixed, wireless and mobile),
mobility and traceability solutions integrator, and all associated
services. Hub One is a subsidiary of Aroports de Paris.
Stand 5010
Interactive security
Opening address
03
passengerterminaltoday.com
ITS
ABOUT
TIME.
NO FEES OR PRE-REGISTRATION
Visit us at Passenger
Terminal Expo 2015
Stand 2092
+1(604)276.6058
yvr.ca/inv
IATA day
IATA, the official industry
endorser for Passenger
Terminal Expo and Conference,
will once again be hosting a
dedicated one-day session on
March 11 that will see airlines and
airport representatives discuss the
challenges faced by the industry.
The event, which will run from 9:00am until 4:30pm, will look at how
many of the IATA programs outlined at previous Passenger Terminal
Conferences are being implemented and will include a welcome
address from Hemant Mistry, director, airports and fuel, IATA, and a
keynote speech from Rafael Schvartzman, regional vice president,
Europe, IATA.
Topics up for discussion include: the new airport concepts being
considered for the Mexico Airport project, the new Level of Service
(LoS) concept and its practical application
in terminals, capacity enhancement at
Narita Airport, the benefits of e-invoicing,
Smart Security projects, and an update
on what IATA has done toward improving
cyber security.
04
05
CONFERENCE PRESENTATION
Interchange design
WHO: James Berry, global aviation director,
Woods Bagot
interchange
WHEN: Wednesday, March 11, 9:05am
SESSION: Airport Design, Planning and Development
Recently there has been a progressive change in the design
of the airport forecourt interchange, driven by security
concerns, new passenger facilities such as bag drop and retail,
as well as a desire by airports to differentiate between paying
and non-paying passengers.
James Berry, global aviation director at Woods Bagot,
will present Reinventing the airport landside interchange, at
9:05am on Wednesday, March 11, as part of the Airport Design,
Planning and Development Session. At Woods Bagot weve
been designing, advising and researching forecourt design from
Sydney, Perth and Brisbane in Australia to London Heathrow,
Hong Kong, San Francisco, Fiji and Baku. All of these airports
have their own specific cultural, climatic and operational context
and through specific case studies outlined in my presentation,
I will explore the drivers for change and how these are now
becoming prevalent across the thinking of the airport community,
comments Berry.
Where to stay
passengerterminaltoday.com
MARCH 2015
THE
E
EIV ISSUE
C
E
R
ST FORE
E
T
LA KS BE OPY
C
E
WE HARD BLE
A
THE AVAIL
IS
IN THIS ISSUE: CHANGI T4 | DIGITAL SIGNAGE | CUSTOMER EXPERIENCE | VIP TERMINALS | RETAIL STRATEGY | ORAT
Collision course?
D
A
O
O
N
TOP 10 THINGS
TO SEE AT
PASSENGER
TERMINAL
EXPO 2015
See you in Paris!
O
D
L
N
W
DIGITAL
SIGNAGE
CUSTOMER
EXPERIENCE
Maximize revenue
and increase
passenger
engagement
Dubai Airports
shares its
thoughts on its
customer vision
!
W
www.passengerterminaltoday.com
PLUS
R
AN EAD
YW
WIT HER
E,
HO
U
WIT
FI!
Customer experience
06
so what is next?
WHEN: Tuesday, March 10, 11:35am
SESSION: Customer Service and Passenger
Experience
Operational platforms
Imagine your perfect airport day. Passengers are processed
quickly at security before being able to relax and shop in the
departure lounge. In arrivals, passengers dont need to wait in line
at passport control. There arent stacks of aircraft in the sky waiting
to land and aircraft arent burning fuel, waiting to take off.
Looking at some of todays airports, this scenario seems a long
way off, but Lockheed Martin believes that the next-generation
airport is within reach. The company will be demonstrating its
airport capabilities at the forthcoming Passenger Terminal Expo
in Paris.
More than 70 airports globally trust the companys operational
platforms to help them more efficiently handle 1.1 billion
passengers and three million flight movements annually. Lockheed
Martins air traffic systems manage over 60% of the worlds
airspace and are responsible for generating greater capacity via
more effective flow management.
Our aviation heritage is unmatched, says Martin Bowman,
airports director at Lockheed Martin. Our focus on innovation,
passengerterminaltoday.com
07
Smart technology.
Smarter business.
admtl.com
08
LIVE DEMONSTRATION
Baggage help
Vaculex will be exhibiting the latest
addition to its airport range, the Ramp
Loader Vaculex BaggageLift Ramp which
assists baggage handlers with the loading and
unloading of bags onto belt loaders, airplane
side. This product offers a solution to the huge
problem of injuries caused by the manual
handling of bags across the airport.
From chutes or laterals, to arrivals belts and
carousels, Vaculex offers a flexible solution
that can be easily designed into new-builds, or
retrofitted into existing facilities. Vaculex, which
is based in Sweden, has been designing and
manufacturing vacuum lifters since 1986. The
companys focus is to develop and manufacture
lifting solutions for industries with high demands
on ergonomics, safety and efficiency. With a
motivated team of dedicated professionals,
Vaculex offers turnkey solutions, from concept
design, to installation and training.
Over the past 10 years, a client base of
more than 60 airports worldwide has been built
up, all of which are using Vaculex equipment
on a daily basis.
As always, visitors and delegates are
welcome to visit the Vaculex stand to see live
demonstrations of the products in operation
and also to test the equipment to see at firsthand how easy it is to operate.
Stand 3080
passengerterminaltoday.com
CONFERENCE PRESENTATION
WHO: Alan Lamond, aviation director, Pascall+Watson
WHAT: Mega passenger terminals a new paradigm
WHEN: Thursday, March 12, 9:05am
SESSION: Airport Design, Planning and Development
Mega terminals
Alan Lamond, aviation director at Pascall+Watson,
will explore the emergence of major new airports
planned for 100 million plus passengers in his
presentation entitled Mega passenger terminals a new
paradigm on Thursday, March 12, at 9:05am. Lamond
will explain how the Dubai World Central, New Beijing
Airport, New Mexico City Airport and the third Istanbul
Airport projects are encouraging some radical
reinterpretation of large passenger terminals and will
ask, How big can a single terminal be?
Lamond will describe the context for the new
generation of mega airports and capture the advantages
and disadvantages inherent in these types of projects.
He will look at the key relationships and passenger
facilities that constrain terminals and provide an
overview of alternative configurations.
09
Ground support
Networking opportunity!
Passenger Terminal Expo 2015 will host the Skytrax World
Airport Awards during a ceremony on Wednesday, March
11. The ceremony will be held in the exhibition hall after the
exhibition ends and will provide visitors with a chance to join
key airport industry personnel from around the world and
celebrate the biggest achievements of the year.
Its a great
place to see new
technologies in
the market and
make contact with
people in the
industry
10
on the web
To find out more information on
Passenger Terminal Expo 2015
and to register, visit:
www.passengerterminal-expo.com
passengerterminaltoday.com
Ad-Aviation-Passenger-Terminal-Expo-2015-EN-215x275mm.indd 1
E: info@quintiq.com | I: www.quintiq.com
1/30/15 11:21 AM
n
o
i
t
u
l
o
v
e
r
p
o
bag dr
ayment
and new p
s
sk
io
k
e
ic
Self-serv
bag-drop
roving the
p
im
re
a
s
n
orts and
optio
ngers, airp
e
ss
a
p
r
fo
e
executive
experienc
lotte Neste,
se
ie
L
s
y
sa
airlines,
a
ent, Matern
vice presid
hibiting at
will you be ex
rminal Expo
Passenger Te
At Maternra,
we favo ct
ta
direct con
with our
clients antsd
prospec
ons of
e demonstrati
What
exhibiting liv
be
ith
w
ill
w
op
na
dr
g
er
rvice ba
This year Mat
on-use self-se
ng
m
ri
m
du
co
,
s
it
14
of
20
ion
successful
ry
ve
a
the latest vers
er
l
ft
A
ra
seve
s of kiosks.
op systems at
different type
service bag-dr
lfty and
fe
se
d
sa
l
le
al
al
st
ng
which we in
burg) meeti
am
H
service, which
as
at Gatwick
h
s
uc
ts (s
ides improved
ling system
ov
al
pr
st
y
in
it
e selfw
German airpor
al
ir
no
on
A
e
functi
fthansa,
directly at th
ements, we ar
The payment
es such as Lu
pay their fee
in
to
rl
ndled
le
ai
service requir
ha
h
e
ab
it
ce
e
ag
w
vi
ar
g
gg
payment de
off their lu
passengers
engers flyin
ile
op
ss
ns
dr
ob
ea
Pa
.
n
m
m
rt
a
ca
a
po
et
vi
ir
A
u.
EasyJ
op kiosk or
plication men
, Air Berlin or
service bag-dr
edit cards.
France, KLM
an intuitive ap
e.
to
ic
e
rv
du
r with their cr
se
to our solution
ly
lfke
si
se
al
ea
w
al
d
or
re
an
d
flo
y
a
an
kl
ent service in
ic
y
by
lit
ym
bi
pa
xi
is
very qu
fle
th
t
os
grated
d airports. The
service)
ssengers utm
We have inte
to airlines an
mon-use selfy
it
om
the
al
That gives pa
(c
.
on
S
e)
ti
S
ic
nc
CU
rv
is fu
monstrated by
se web se
is based on
and provide th
payment is de
S (common-u
gers
k
Our solution
W
os
en
st
ki
CU
ss
te
w
ts
pa
to
e
or
ne
le
th
pp
is
also su
. Not just
) will be ab
and for th
E
ry
m
T
st
de
(P
du
o
in
xp
e
an
E
standard and
th
inal
om cost d
rest from
ssenger Term
also benefit fr
increased inte
es
in
rl
ai
Visitors at Pa
e;
ic
is serv
emselves.
benefit from th
this service th
s.
?
ng
vi
na
sa
Mater
time
?
lopments at
airports
r the industry
e latest deve
r airlines and
important fo
fo
ts
po
ec
Ex
bj
al
su
What are th
in
d
te
th a
ace is
ger Term
t future-orien
combining bo
t terminal sp
Why is Passen
One of the mos
their
one in Europe
-off. As airpor
for all
ly
ng
op
ri
on
on
dr
e
ti
du
e
bi
th
rt
ag
hi
is
fo
t
ex
gg
m
ba
This even
levels of co
ram and an
og
gh
is automated
hi
pr
unity
ct
ce
d
pe
en
po
an
er
ex
s
nf
lution
illiant op rt
ssengers
professional co
proved our so
ling. It is a br
im
limited and pa
nd
ve
to
ha
ld
d
ha
r
e
ou
an
ge
w
sh
ts
,
en
ss
en
system
e ground
velopm
aspects of pa
journey on th
odern bag-drop
eir newest de
ures
m
th
at
a
fe
ow
t
es
sh
an
ur
.
rt
at
to
ts
fe
po
rs
ac
l the
cont
ose im
for supplie
integrated al
and gain new
gers. One of th
ussing
nts, partners
serve passen
cess baggage,
point for disc
ie
st
ex
cl
ng
t
be
ti
of
ee
to
ee
se
m
e
m
ca
l
ud
e
ia
th
ec
incl
sp
In
, such as
a
e
y.
ry
it
is
th
st
al
E
to
t function
on the indu
h year, PT
nt related
ac
ce
ou
E
en
,
am
flu
al
in
r
du
is the paymen
ei
vi
indi
and th
. What airlines
r the
ed to pay an
this means fo
ent technology
w technologies
t
s
ne
ym
ha
en
pa
w
op
r
or
op
passengers ne
ow
he
dr
cs
kn
ot
ri
gl
each
biomet
rvice ba
e rules. We al
integration of
liers learn from
om the self-se
fr
pp
su
gs
.
d
specific airlin
or
e
ba
an
ct
th
ur
s
se
in
er
yo
ovid
iation
ewhere
s: remove
airports, IT pr
ices in the av
e counter som
drop-off proces
oving our serv
e. This
airline servic
pr
ag
im
an
gg
r
ba
to
fo
e
ss
ay
ov
ce
w
m
ex
the
point and
pay for your
e event?
wait there to
r passengers.
attending th
fo
e
ic
rv
se
terminal and
ry
to get from
to
ac
pe
sf
clients and
ti
ho
r
u
sa
ou
yo
un
h
ry
s
What do
ntact wit
co
ct
provides a ve
ices
re
di
r
LEFT: Materna
vo
we fa
onstrate serv
t
At Materna,
chance to dem
t
airport
ec
new paymen
rf
or
pe
e
a
in
rl
is
ai
E
g-drop to
ba
e
prospects. PT
ic
ce
rv
solution allows
se
lfs-on experien
k-in and se
like live chec
rs to gain hand
to
passengers to
si
vi
r
ou
t
e wan
pay for excess
executives. W
d
at
d.
e
innovative an
an
ag
st
gg
r
ba
at ou
ng and offering
pi
efore
lo
er
ve
th
e
de
s,
vic
ar
en
er
the self-s
r many ye
e have be
fo
W
rs
ge
en
ss
pa
an
s for
. From checkkiosk rather th
tuitive solution processes can be simplified
in
ble
an
how
moving to
s to be profita
we understand
self-service ha
,
e
er
m
in
ng
rl
di
sto
ai
ar
cu
e
bo
ne
th
d
rli
ai
an
e airport,
in to security
ter
akeholders: th
st
l
al
r
service coun
fo
nt
and convenie
ssenger. n
ler, and the pa
or ground hand
passengerterminaltoday.com
VISIT US AT
183x115-ORAT-16-2-15.indd 1
13.02.15 14:20
n
o
i
t
a
c
i
f
i
s
r
e
v
i
d
t
produc
tor,
ercial dir ec
m
m
o
c
s,
h
berg
fa
Bart Houlle
portance o
im
e
th
s
in
la
p
p
ice bag-dro
T ype22, ex
rv
e
-s
lf
se
to
proach
ducts
tailored ap
suite of pro
ll
fu
e
th
w
nd ho
015
solutions a
inal Expo 2
rm
e
T
r
e
g
n
e
ass
will be at P
po?
r Terminal Ex
g at Passenge
most
arn what the
t where we le
en
ant
ev
w
e
e
w
th
is
es
It
.
and airlin
ts
or
Type22 exists
rp
ai
e
th
hi
s are. T s
es are for
es and wishe
ng
important issu
le
tive
al
ch
ily
quality, innova
t their da
creating high
to know wha
ep
so
ke
,
ts
to
uc
us
od
s
able
ent pr
information en
adapt our curr
continuously
needs.
to
s
d
er
an
om
ts
st
uc
cu
prod
sted to our
ju
ad
y
tl
ec
rf
they are pe
tions,
op (SBD) solu
service bag-dr
lface
se
pl
in
e
on
ed
st
is
re
rminal Expo
Te
If you are inte
r
ge
en
ss
Pa
our full range
e22 booth at
monstrating
de
be
then the Typ
ill
w
e
irements and
ldnt miss. W
s its own requ
ha
t
that you shou
or
rp
ai
y
plete SBD
ons as ever
provide a com
of SBD soluti
to
on
si
our
is
m
s
Type22
e airports of
desires. It is
ssengers at th
pa
y
a
pp
y;
ha
Fl
&
re
ensu
ofit Scan
package and
e popular retr
t
hether its th
W
-the-art airpor
s.
of
er
eat
om
st
st
cu
design for
ess; fixed
oc
ed
pr
os
cl
D
SB
lly
d
fu
ne
brand-new
op or a combi
ut scan arch
e-stop, two-st
with or witho
r;
ne
an
terminals; on
sc
ld
he
tags Type22
ner or a hand
aditional bag
tr
or
barcode scan
ss
-le
er
your airport.
rt reader; lin
e best fit for
th
and/or passpo
re
su
en
e
w
gether,
offers it all. To
u be exhibitin
What will yo
t?
ing the even
from attend
t
D
ge
SB
to
of
pe
r full range
t do you ho
strating ou
ard to demon
our products.
We look forw
edback about
fe
g
in
iv
ce
re
out the best
to
d
y
philosoph ab
solutions an
r
ou
less
e
ar
sh
n
we ca
ensure a seam
Also, we hope
D and how to
urse
SB
co
ng
ti
of
en
nd
A
em
pl
t terminal.
or
rp
ai
approach to im
e
th
h
ve an open
ess throug
d airlines to ha
an
passenger proc
ts
or
er
rp
ai
eet many
em and togeth
we hope to m
n mean for th
ca
D
SB
le
t
ib
ha
ss
out w
best po
discussion ab
ribute to the
e22 can cont
yp
T
w
ho
n
e
t.
or
expl
eir airpor
perience at th
passenger ex
Wha
?
ur company
pments at yo
lo
does
ve
so
de
,
st
ng
te
e la
eps evolvi
What are th
op market ke
vative
rvice bag-dr
ping new, inno
e
As the self-se
uously develo
in
e solutions ar
nt
ar
co
w
e
ft
ar
so
e
d
an
e
ar
w
e
Type22. W
rd
ha
ll rang
sure our SBD
le to offer a fu
solutions to en
ay, we are ab
w
is a
s
ar
hi
T
ye
.
is
ry
th
st
du
omers. New
st
leading the in
cu
r
ou
s.
to
terminal Our
y products
r new airport
fo
of high-qualit
l
ea
id
markets.
,
on
ti
D solu
meeting new
of
ay
w
t
ea
fully closed SB
gr
a
fferent
oduct range is
from three di
expanding pr
ajor airports
m
e
SBD.
re
r
th
fo
,
r
th
ne
on
their part
as
2
In the past m
e2
yp
T
e and new
ve selected
r product rang
continents ha
ou
of
rt
n
io
ns
e expa
russels Airpo
As well as th
ers such as B
om
by
st
ns
cu
io
ng
at
ti
er
is
r ex
r SBD op
customers, ou
ices
enlarging thei
rv
ep
se
ke
a
tr
rt
ex
po
ir
e
A
g th
and Helsinki
stems or usin
e
e Scan&Fly sy
is Info&Fly, th
es
ic
rv
se
e
installing mor
es
th
of
e
ne
iv
O
proact
offers.
staff to offer
that Type22
d
ables ground
en
our cloud-base
at
is
e
th
pl
n
io
am
at
ex
er
applic
th
no
A
D
.
orts SB
l passengers
ack of an airp
services to al
that keeps tr
n
o-date on
io
-t
at
up
ic
pl
ay
ap
st
airport to
dashboard
e
th
s
w
. We are
lo
al
es. It
in its terminal
cs
ti
is
at
facts and figur
st
d
among
ocess times an
irport is now
the current pr
at Brussels A
th
es for
ht
ic
rv
lig
se
gh
t
hi
offer paymen
also proud to
to
ld
ith a
or
w
e
ts in th
passengers w
the first airpor
int, providing
po
D
SB
e
th
e at
excess baggag
ess.
stop SBD proc
eon
nt
ie
en
conv
important
think that
Why do you
ry?
to the indust
rminal Expo
Passenger Te
As the
self-servicpe
bag-dro ps
market ke, eso
evolving e22
does Typ
is
ent of the
t important ev
os
m
e
th
y
el
for whom
this is definit
eet the people
m
n
For Type22,
ca
e
w
re
place whe
year. It is the
passengerterminaltoday.com
rnational A
r Inte
ir p
nve
ort
e
D
20
YEARS
ANNIVERSARY
LEADER IN AIRPORTS
fentressarchitects.com
FREE SERVICE!
MARCH 2015
www.ukipme.com/info/ptw
TOP 10 THINGS
TO SEE AT
PASSENGER
TERMINAL
EXPO 2015
Collision course?
www.passengerterminaltoday.com
DIGITAL
SIGNAGE
CUSTOMER
EXPERIENCE
Maximize revenue
and increase
passenger
engagement
Dubai Airports
shares its
thoughts on its
customer vision
s
t
r
o
p
e
r
e
m
i
t
real
vis,
ector at Xo
ir
d
s
le
sa
r,
t
tude
easuremen
m
Christian S
s
y
n
a
p
m
w the co
their
explains ho
rts improve
o
p
ir
a
g
in
is help
technology
l efficiency
operationa
inal Expo?
enger Term
g at Pass
u be exhibitin
ables
uct, which en
ovis PTS prod
X
passenger
r
ou
om
fr
ow
g
sh
in
We will
KPIs result
t
en
er
ff
di
e
d
vels an
easure th
, queue fill le
airports to m
ed
waiting times
es
, which are us
ud
es
cl
m
in
ti
s
hi
ng
ti
ai
w
flow. T
ve
ti
r
ic
h ou
but also pred
ssengers. Wit
throughputs,
displayed to pa
passenger
be
e
n
th
ca
h
d
tc
an
ca
are able to
e
by operations
w
,
gy
here a
lo
no
ts
or tech
vironmen w
robust 3D sens
es even in en
m
fined.
ti
de
ng
is
ti
e
ai
w
eu
sure
om the qu
fr
it
ex
flow and mea
or
to
use our
d no entrance
airports that
line builds an
es of several
pl
r system to
am
ou
ex
g
in
ow
We will sh
now expand
e
ar
d
an
ope.
ly
ul
ccessf
inal project sc
technology su
yond the orig
. This
be
em
es
st
ac
sy
pl
r
s
ou
es
additional proc airports worldwide tr ust in
ility
e
uct and th ab
20
ss of the prod
Currently over
ne
in
st
n
bu
io
ro
at
d
tu
time si
urity an
ever y waiting
shows the mat
ly
ar
ne
in
k
to wor
of the system
t.
or
rp
an ai
cy?
What will yo
ts increase
ts help airpor
efficien
Real-timen
predictio
can help e
staff reduactic
problem me
waiting ti
peaks
to optimizing
cy is the key
ra
cu
ac
t
en
m
easure
l operational
First of all, m
lt of even smal
su
re
ort
e
th
ng
ei
ta puts an airp
operations. Se
sured KPI da
ea
y,
m
nl
e
ai
th
rt
in
Ce
ses.
enhancements
timize proces
ions.
position to op
mizing operat
ti
op
in
ep
operator in a
st
st
e
fir
e
th
g
th
in
ly
is on
analyz
measurement
are focused on
ts
enger
en
ss
pa
pm
lo
of
s
ve
on
e predicti
im
Our current de
-t
al
ic
re
r
fe
le
of
ce prob mat
data and
lp staff to redu
he
measurement
s.
n
nt
ca
oi
kp
on
ti
ec
ic
e pred
security ch
flows. Real-tim
t
ly at transfer
en
m
al
ci
re
pe
su
es
ea
m
s,
peak
the actual
h
it
w
d
waiting time
re
pa
s can be com
be applied.
Our prediction
how
rrections can
co
e
im
finally know
-t
al
re
ng is that you
results and
ri
ility
su
ib
ea
ed
m
cr
t
l
ou
al
g ab
es the over
nc
ha
The good thin
en
ch
hi
iction was, w
good your pred
How do your
produc
RIGHT:
The Xovis
Multidisplay
helps airpor t
operators to
keep track of
multiple KPIs
resulting from
w
passenger flo
passengerterminaltoday.com
s looking
we are alway
t,
as
le
t
no
t
and distribute
. And last bu
em can direct
of the system
st
sy
r
tive
ou
re
ies whe
owing predic
for opportunit
ed areas by sh
pi
build
cu
To
oc
.
nrs
no
ge
ws to
to passen
es
m
ti
y
passenger flo
ne
ur
w in real time
and overall jo
passenger flo
e
th
waiting times
e
iz
m
ti
.
ems that op
ional planning
feedback syst
ment to operat
le
pp
su
l
fu
ng
is a meani
portant
im
inal Expo is
ssenger Term
Pa
at
th
k
in
th
Why do you
r airport
ry?
st
du
in
e
astic place fo
th
to
e airport
Expo is a fant
s th
rminal
r and to discus
Passenger Te
experts are
from each othe
n
ry
st
ar
le
du
in
to
s
e,
or
m
ti
e
m
operat
sa
e
th
ose concepts
e future. At
about how th
k
concepts of th
in
th
to
on
e discussi
involved in th
.
ed
iz
al
can be re
g the event?
in
from attend
er base to
isting custom
ex
r
ts.
ou
t
ee
m
e of our produc
e want to
First of all w
r
n about the us
io
ou
at
h
ac
rm
re
fo
in
to
e
shar
new clients
e
m
so
r
exchange and
d
fo
g
en
the
we are lookin
technology by
And certainly
ed with Xovis
pp
ui
eq
ts
or
goal of 30 airp
of 2015. n
pe to get
hat do you ho
d
n
a
h
t
help a
ande,
at Vanderl
O
E
C
,
rs
e
m
ts in the
Govert Ha
evelopmen
d
st
te
la
e
w th
stems are
explains ho
andling sy
h
e
g
a
g
g
a
b
fficient
companys
me more e
o
c
e
b
s
rt
o
p
helping air
inal Expo?
ssenger Term
biting at Pa
you be exhi
of
developments
te the latest
ra
l
st
ta
on
to
m
s
de
will
give user
Vanderlande
ite, which will
su
s
e
ie
it
ar
al
w
ft
on
ti
so
IBES
h func
its modular V
operation wit
tiage handling
gg
board and mul
ba
sh
er
da
ov
e
l
iv
it
tu
in
contro
e
an
ag
,
an
le to m
nced planning
orts will be ab
rp
such as adva
ai
ing
S,
ak
E
m
IB
s,
V
resource
ort. With
save time and
handler supp
d
an
e
ly
ag
si
gg
ea
ba
s
uting,
proces
as priority ro
the baggage
just
features such
ve
d workplace
ti
le
va
du
no
he
in
sc
e
th
use of
to
w
flo
gg
your ba age
regulating
anagement of
m
batching and
l
ta
to
e
th
interfaces
S covers
airport system
in time. VIBE
om
fr
g
in
ng
ra
ation
handling oper
RTER, our
conciliation.
re
e
ag
strate TRAXO
gg
on
m
to ba
de
so
al
we will
mate tracking
On stand 6075
ables the ulti
en
at
e
th
er
rt
loop so
king is of prim
high-capacity
ronment, trac
vi
e
en
th
r
ty
fe
ri
of
cu
a se
g bars to
of baggage. In
ER uses slidin
the
T
h
R
it
O
w
X
A
er
R
rt
T
so
he
is also the
It
importance. T
e.
your
rg
of
ha
e
sc
ient us
positive di
u to make effic
yo
best possible,
g
lin
ab
en
,
height
lowest build-in
s web
ing space.
ild
ed spare part
bu
e
iv
expens
cently introduc
re
ems
r
it
r
ou
de
ow
or
sh
to
able them
We will also
en
ill
e
w
ch
hi
t
differen spar
omers, w
than 100,000
portal for cust
n
e
or
ca
s
M
er
e.
us
lin
d
sily on
e.com, an
quickly and ea
via
s.vanderland
rt
or
g
pa
lo
om
ta
fr
ca
e
s
labl
portal
parts are avai
browsing the
they need by
s
em
it
e
th
d
fin
nction.
the search fu
What will
ents at Va
nderlande?
des
Vanderlan
baggage
handling dle
systems huat n
abo
n items
8.8 milliog
of bag agye
every da
ndle about
ems already ha
st
sy
ar.
g
lin
nd
2 billion per ye
s baggage ha
y day, some 3.
er
Vanderlande
ev
0
e
60
ag
gg
at
stems
s of ba
tivity of our sy
8.8 million item
lds
e combined ac
17 of the wor
th
ts
an
en
th
es
er
pr
w
fe
no
h
This re
d
w
an
t
is marke it
nd the world
ing fast in th
ow
gr
In
airports arou
.
is
es
e
ic
nd
rv
e and se
ts. Vanderla
ware, softwar
rd
top 25 airpor
ha
g
in
er
ud
om
cl
cust
ons, in
ering excellent
the best soluti
r
focus on deliv
in an order fo
d
ue
ed
in
lt
nt
su
re
co
r
ly
nt
ce
fact ou
re
s
ha
ese systems
services for th
e
.
th site-based team
resulted in th
lity strategy
the 100
bi
na
ai
st
or
su
ey
d
nv
an
worlds first co
Our innovation
as PVC
EVEYOR, the
ch
LU
B
su
of
ls
t
ia
en
er
at
pm
develo
ful or toxic m
e also
rm
ar
ha
e
W
om
.
fr
end-of-life
at
y
belt to be free
bl
em
ss
sa
ghly flexible
for full di
@EASE, a hi
and designed
CK
A
ST
g
in
introduc
the baggage
successful in
lifting out of
y
av
he
r physical
e
th
s
take
minimize thei
to
rs
le
solution that
l
nd
ha
s
risk of manua
ions. It help
d reduce the
an
loading operat
ty
vi
ti
uc
ease prod
workload, incr
st developm
e late
What are th
to supply and
d a contract
de
ar
aw
rts
e
er
ries. We w
eathrow Airpo
handling inju
s as part of H
it
un
SE
A
E
ACK@
em.
install 72 ST
e (T3IB) syst
grated baggag
te
in
3
al
in
Term
is important
think that
Why do you
ry?
st
du
to the in
rminal Expo
Passenger Te
mber
acts a great nu
inal Expo attr
rtant
po
rm
im
Te
r
as
ge
l
el
en
ss
rports as w
ai
Every year Pa
om
e
fr
s
er
us
s offers th
cision mak
d airlines. Thi
an
of high-level de
s
nt
ta
ul
st
ns
te
d la
ch as co
capabilities an
influencers su
showcase our
d insight
to
de
rm
ad
fo
us
at
rs
pl
perfect
ce also offe
en
er
nf
cs that
co
to
he
T
.
sues and pi
developments
challenges, is
re
s it!
tu
is
fu
m
d
t
n
an
ld
ss. We wou
in day-to-day
ne
si
bu
s
er
r custom
determine ou
e event?
attending th
at we are the
d to realize th
an
at
st
r
ou
to
g solutions th
e visitors
ggage handlin
We would lik
ba
d
ed
an
at
m
es
ic
to
rv
e, se
r for au
nge of softwar
reliable partne
r
e complete ra
th
s optimize ou
e
on
ud
ti
cl
lu
in
so
r
ly
ou
at
not on
th
so
ok
al
lo
. We
pment, but
mpetitiveness
top-notch equi
ocesses and co
pr
al
n
ic
s.
st
ri
gi
Pa
lo
customers
stand 6075 in
eeting them on
forward to m
to get from
t do you hope
Wha
passengerterminaltoday.com
Improving the
Passenger Experience
in the original
Mobility Hotspot
An airport is the best example of a mobility hotspot that there is: it is the gateway through which
travellers reach their destinations busy hub in which different fl ows of visitors are managed,
separated and channelled towards their different destinations. As the entry experts we know how
to meet the challenges placed on airlines and airport operators and can help you to improve the
passenger experience from entry to boarding. Visit us at stand 5075.
20/01/15 13:15
optimized security
As passenger numbers increase, baggage security systems must be
adaptable and capable of processing large luggage volumes effectively
Current air travel security
requirements and concerns
are more complex than ever. To
address these needs, L-3 Security
and Detection Systems (L-3 SDS)
manufactures some of the most
sophisticated air travel security
systems available today.
As commercial passenger air
travel is forecast to continue to
increase globally and security
threats continue to evolve, there is
a more urgent need to effectively
and efficiently screen large
volumes of passenger luggage for
dangerous explosives and other
threats. Throughput requirements
for an explosives detection system
(EDS) range from a few hundred
bags per hour to more than 1,000,
depending on airport volumes
and the design of the baggage
handling system (BHS). From small
airports to large international hubs,
implementing the right screening
solution means understanding the
environment and what best fits
the airports needs.
Effectiveness and efficiency
An effective EDS is designed to
meet the most stringent aviation
IQS
MVT-HR
iqs0
iqs1
MV-2365
MV-2367
MV-2368
Level 2 Security
3DX eXaminer
L3E67022
L3E67021
Level 2 Customs
WS4803
WS4798
WS4799
WS4806
WS4800
WS4805
WS4802
WS4804
WS4797
WS4801
WS4796
WS4795
iqs0
Active
Load: 0.060
Level 4 BVS
BVS8
BVS9
BVS10
BVS11
BVS12
WS4813
SWS1
WS4815
WS4816
SWS2
SWS3
iqs1
Inactive
Load: 0.000
READER
INQUIRY
101
passengerterminaltoday.com
expedited entry
Automated border control solutions to suit any traveler with no
pre-registration or fees required
BorderXpress the worlds
leading self-service border
control solution is going global.
Created and launched by
Vancouver Airport Authority (YVR)
in 2008, BorderXpress self-service
kiosks have been configured to
meet the admission requirements
for both Canada Border Services
Agency and US Customs and
Border Protection, and can today
be found at more than 23 airports,
which together currently handle 25
million passenger interactions.
The technology made its debut
on the international stage in early
December 2014 with the launch of
kiosks at Arubas Queen Beatrix
International Airport. In February
2015, 20 kiosks were unveiled
at the Bahamas largest airport,
Nassaus Sir Lynden Pindling
International Airport, bringing the
total number of BorderXpress
kiosks deployed to 610.
BorderXpress combines the
speed and accuracy of a
cutting-edge, proprietary
technology with the direct, personal
attention of a live border officer.
Designed for any traveler, not
just a select few, and with no
pre-registration or fees required,
BorderXpress automates the
administrative aspect of the border
clearance process.
To begin, a traveler uses
the compact, environmentally
friendly kiosk to scan their
passport, answer a short series of
ABOVE:
BorderXpress kiosks
can be configured
to meet the entry
requirements of
any country
LEFT: Passenger
wait times can be
reduced by as much
as 50%
government-required questions
on an intuitive touchscreen and
have their biometrics captured.
This data is then sent safely and
securely to the relevant government
authority for review. In seconds,
the traveler receives a printed
receipt, which they in turn
present to the border officer.
The process not only reduces
wait times by up to 50%, it also
lets border officials do what
they do best perform the final,
in-person identity verification.
BorderXpress requires no
fees, no chip-enabled passports
or prior registration, and it is
fully customizable to meet the
requirements of almost any
country in the world. Customer
airports have reported significant
improvements to customs wait
times. Research shows that
officers can process four times as
many passengers in an hour with
BorderXpress than with traditional
border clearance.
READER
INQUIRY
102
passengerterminaltoday.com
ABOVE: Zafires technology solutions help improve efficiency in all aspects of airport operations
ZAFIRE
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
103
BIM solution
Every component of an airport construction project can be carefully planned
and managed using building information modeling
Building information modeling
(BIM) is more than just an
overall three-dimensional image of
a project. The AutoCAD substitute
is also a summary of all the
physical, functional and economic
data needed for the design,
building, exploitation and
maintenance of proposals. Inecos
engineers have experience using
this tool, which is changing the
working system for the construction
of buildings and civil works.
The new digital management
and 3D BIM system is gradually
displacing the two-dimensional
AutoCAD with which millions of
engineers and architects have
studied. The transition from one
technology to the other leaves little
doubt about the many advantages
of the new competitor. BIM
draftsmen, engineers, architects,
providers, constructors and clients,
and many other professionals,
can virtually access and modify
a projects development with
thorough details and an immediate
notification to all the parties
involved, which allows them to
always be working on the latest
version of the model.
Ineco first began using this
new technology in 2009 on small
projects such as airport power
stations. The company then started
using it on complete passenger
terminals and whole airport
projects, including runways and
buildings on different BIM levels.
Ineco used BIM for the design of Abu Dhabi Airport Midfield Terminal
INECO
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
104
passengerterminaltoday.com
public property
The primary objective of good seating design is the recognition of customer
needs without stylistic excesses
Vitra is a Swiss company
dedicated to improving the
quality of homes, offices and public
spaces through the power of
design. The companys products
and concepts are developed in an
intensive design process, which
brings together Swiss engineering
excellence with the creative genius
of leading international designers. It
is Vitras goal to create interiors,
furniture and accessories that are
functional and inspiring. Longevity
of materials, construction and
aesthetics is the companys leading
principle, as demonstrated by its
classics many of which have
been in continuous production
since the 1950s
In 2013/14, one of these
classics, the Eames Tandem
Seating, originally designed for
the Chicago OHare International
Airport in 1962, was installed at the
new Hamad International Airport
(HIA) in Doha. HIA awarded Vitra
the contract to supply and install
more than 24,000 seats.
HIAs project team contacted
Vitras public spaces team, which
focuses on clients in a variety of
public use segments including
transportation, education,
healthcare and hospitality.
In airport projects, the passionate
public spaces team concentrates
on giving the right support and
solutions to those faced with
selecting and installing furniture
for the various environments
waiting areas, gates, holdrooms,
lounges, restaurants, shops, bars,
business and conference centers,
relaxation rooms and others. The
team supports airport executives,
consultants, contractors, purchasing
managers and architects in their
planning and coordination work,
helping to keep track of important
issues and helping stakeholders
come to a well-considered
purchasing decision.
passengerterminaltoday.com
VITRA
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
105
TRANSPORT
THINKING
R A I L W AY S | AV I A T I O N | R O A D S | U R B A N T R A N S P O R T | P O R T S
casablanca airport, morocco | strengthening of civil aviation and national airport plan, nepal | development strategy
for air traffic, egypt | giant 1&2 introduction of the gnss to the aviation sector, european commission | restructuring
of moroccan airspace, morocco | eldorado airport, colombia | turin airport expansion, italy | flight procedures design
for oman airport, oman | airport expansion project management, kuwait | modernisation of the airport network and
reorganisation of airspace, spain | heathrow winter resilience programme, london airport, uk | operational readiness
and airport transfer of the mtc of abu dhabi international airport
www.ineco.com
2
4
1
5
efficiency solved
Equipped with a supply chain solution thats powered by optimization technology,
Copenhagen Airport is assured of efficient operations and happier passengers
Copenhagen Airport is the
busiest international airport
in northern Europe, serving 60
airlines and over 70,000
passengers every day. Dubbed the
gateway to northern Europe, over
25 million passengers pass
through its doors each year.
In the past 11 years, it has been
named most efficient airport in
Europe nine times and, behind the
scenes, around 2,300 people keep
everything running smoothly. To
maintain its reputation as one of the
worlds best airports, Copenhagen
Airports operations team started to
examine how data could be actively
used to enhance operational
forecasting and planning.
The team recognized that its
staff planning tools no longer
met its requirements. There were
11 departments with different
characteristics, unions and types of
employees, all relying on different
systems ranging from SAP and
Excel spreadsheets to paper and
sticky notes. Staff rosters and shift
patterns quickly became unusable
if any variable changed for
example, if someone called in sick.
Without a full view of the airports
overall staffing requirements,
alternative solutions were not clear.
For instance, an employee may
have been called in to work when a
few hours of overtime by an on-site
staff member would have been
sufficient. Another challenge was
that the airport had to take into
account 1,000 union contract rules
when creating its schedules.
To ensure that its workforce
was being deployed as efficiently
as possible, Copenhagen Airport
required a centralized system
to manage the staff for all 11
departments. This planning system
would have to recognize peaks
in demand to enable accurate
planning. Additionally the team
required the new system to have
passengerterminaltoday.com
Copenhagen Airport needed a staffing solution dynamic enough to meet its daily needs
QUINTIQ
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
106
KABA
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
107
passengerterminaltoday.com
Stand 3005
www.alstef.com
www.fids.com
ready to go
A baggage handling system that is 15 miles long will ensure Abu Dhabis Midfield
Terminal Building provides a first-class passenger experience from day one
Abu Dhabi International
Airport, in the United Arab
Emirates (UAE), is one of the
fastest-growing airports in the
world, posting double-digit growth
in passenger numbers every year
since 2006, with 16.5 million
passengers in 2013.
Over the years, this growth
has been catered to by several
major development projects, with
the most recently completed
being the construction of Terminal
3, which opened in 2009 and
serves as the home of Etihad
Airways, the UAEs national flag
carrier. In 2011, Abu Dhabi Airports
Company (ADAC), created by
the Abu Dhabi government to
spearhead the redevelopment of
the Emirates aviation infrastructure,
undertook a major refurbishment
of Terminal 1, with the new design
reflecting elements of traditional
UAE hospitality to provide
passengers with an ultra-luxurious
travel experience.
The latest and by far the
most ambitious project is the
construction of the multi-billiondollar Midfield Terminal Complex
passengerterminaltoday.com
CRISPLANT
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
108
customized comfort
Comfortable yet functional seating plays a major part in transforming the
passengers terminal experience
Airports are more than just a
waiting room. Delayed flights
or early arrivals mean that
passengers spend more time at an
airport than expected. Nurus has
devised a new seating solution that
converts places of necessity into
comfortable, user-centric areas.
Thanks to technological
innovations available today, Nurus
meets the needs of passengers
and staff at terminals where traffic
flow is heaviest. Nurus Digital Chain
produces unique solutions for each
project due to its adaptability.
Nurus offers thousands of
products that are considerate of
travelers and the environment.
The end-user motivation is central
to the design of the product,
including corporate culture
requirements. Nurus makes
sure that the materials used in
manufacturing meet international
norms and standards, and
are certified, recyclable and
environmentally friendly.
Passenger circulation is
highest at the boarding gates
and these areas should have
both the dynamism to handle this
volume and provide a comfortable
environment suitable for long
periods of waiting.
Caria and Penta
Nurus has two waiting solutions
Caria and Penta. Caria, designed
by Nurus Design Lab and MuratMelkan Tabanlog
lu, creates
an ergonomic resting area for
passengers before they travel, with
Stone on show
Nurus will be attending Passenger
Terminal Expo 2015, March 10-12,
in Paris, France, where it will be
exhibiting its new terminal seats and
waiting lounge furniture, with a new
range of color and material options.
Stone, designed by Ece and
Oguz Yalim, will be one of Nuruss
2015 lounge furniture selections
on show in Paris. Stone offers
an alternative geometrical layout,
rather than a conventional sitting
NURUS
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
109
passengerterminaltoday.com
Managing your
hu man assets
with AviaSoft
DO YOU REALLY
NEED TO HIRE
NEW WORKERS?
www.aviasoft.london info@aviasoft.london
airport evolution
Airport check-in and security processes are being redefined through the use
of innovative technology
When passengers arrive at
an airport, they have a lot of
things to contend with: thinking
about where they are going, feeling
anxious about timekeeping and the
journey ahead, and lining up with
other stressed passengers at
check-in and security checkpoints.
In recent years the Scarabee
Group has introduced new
standards to the aviation industry
to improve the passenger journey.
Since 1988, the Scarabee Group
has been designing, developing
and manufacturing solutions for
passenger, baggage and security
processes, including self-service
bag-drop units and state-of-the-art
passenger security checkpoints.
The company distinguishes
itself from other providers in the
aviation industry by redefining
airport processes and delivers
comprehensive airport solutions
from arrival to boarding that
enhance both the passenger
experience and airport security.
Flow is key
A great passenger experience has
become the key strategic goal
for airport operators. Scarabees
approach to airport solutions
revolves around the human
experience, understanding that the
passengers perception is central
to the enjoyment of the journey.
Airport evolution means
taking the next step in the
passenger experience. There is
a big difference between simply
changing airport processes and
elevating them to a new level
of excellence. The first takes a
short-term view of airport solutions,
whereas the second creates the
wow factor in an end-to-end
experience. As a supplier of
comprehensive passenger touch
points, Scarabee can closely
analyze the passengers progress
through airport procedures and
READER
INQUIRY
110
Galiot System
Emergency Response
Airports of any size can ensure they remain compliant using the
latest software solutions
Compliance is a very broad
term and describes the ability
to act according to an order, set of
rules or request. Airport
compliance is a state in which all
airport activities are in accordance
with established (external and
internal) guidelines, specifications
or legislation.
Airport employees that are
accountable for compliance are not
concerned about this theoretical
definition. What they do care about
is how to meet the requirements
of very demanding internal and
external audits and how to reduce
the number of nonconformity
findings. From the employees
point of view, audit results and
open findings are the measure of
the achieved level of compliance.
Therefore MER Systems has
designed its Galiot system exactly
from that perspective to support
and manage specific airport
activities that are subject to internal
and external audits.
MER Systems Galiot Cloud
is an affordable compliance
software solution for regional and
small airports. The company also
supplies Galiot Airport Suite for
large hub airports.
Ensuring safety
Primarily the Galiot compliance
system is a safety management
system (SMS), because nowadays
a systematic and explicit approach
to managing safety is mandatory,
not only for airports but for all
aviation service providers.
Beside SMS, other areas
covered by Galiot compliance
systems are quality and audit
management, passenger surveys,
airport document management,
aerodrome manuals, maintenance
management, staff licenses and
training, wildlife management and
SeMS security management and
airport performance measurement.
Security Management
Airport Manual
Maintenance
Task Management
Galiot System
Galiot System
Safety Management
Emergency
Response
Emergency
Response
Wildlife Management
Security
Management
Security
Management
Airport Manual
Maintenance
Airport Documents
Task Management
Airport Performance
Airport Manual
Maintenance
Task Management
Safety Management
SafetyManagement
Management
Wildlife
In terms of affordability,
Staff
Licences
& Training
Galiot Cloud
has
a very
flexible
Wildlife
Management
and affordable pricing plan
Audit
& Findings
depending
on the
airport size
Staff ofLicences
and the number
modules & Training
Airport
implemented.
ForDocuments
example, the
leasing option
for &
Galiot
SMS
Audit
Findings
for smallAirport
airports Performance
starts at 999
(US$1,180) per month.
Documents
ModernAirport
information
technologies
such as cloud computing,
agile software development
Airport Performance
methodology, JAVA Enterprise
framework, Google Web Toolkit,
and the integration of several
excellent and free open source
solutions, are key factors as to why
Galiot can offer comprehensive,
flexible and modular compliance
software solutions at such an
affordable price.
As well as cloud or
software-as-a-service for more
traditional airports, the Galiot
compliance system can also be
licensed per server and deployed
at the customers own discretion.
MER SYSTEMS
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
111
passengerterminaltoday.com
www.jbtaerotech.com
Optimise Investments
Reduce Operational Costs
CAST Airport Simulation takes the risk
out of managements decision-making and
minimises investment costs.
Operational simulation with CAST helps
to optimise resources, react in time and
boost efficiency.
Join the world-wide CAST user community
and contact us for your soft ware package
and goal-oriented consulting services.
Passenger Terminal
Aircraft Traffic
Vehicle Traffic
Ground Handling
life in transit
Advanced display technologies help operators to combat passenger
bottlenecks caused by an ever-increasing airport population
There is an ongoing debate
about the best way to address
the growing demand for air travel.
One option is to focus on
expanding certain major airports
and have them fed by smaller local
ones (the hub and spoke model) or
to encourage smaller long-haul
flights from more airports (the
point-to-point model).
Regardless of which route is
chosen, the simple fact is that there
are more people going through
more airports more often. And
both approaches require even
more attention and intelligence
being given to information and
way-finding systems. In the first
case, more people will be in
transit going from spoke to hub to
spoke, while in the second option,
smaller airports will see increased
passenger numbers, especially
from overseas travelers.
At the same time, we are seeing
several developments within
display technology solutions that
can help address this challenge.
Larger displays
The ongoing release of new 4K
ultra-high-definition (UHD) displays
aligns with the general trend toward
larger displays, with some models
now exceeding 100in. These
displays bring more accurate
color reproduction and higher
contrast than their predecessors,
broadcasting passenger
information more effectively.
This large format and higher
resolution means more content can
be displayed and their size means
they are more easily readable from
further away, helping to move on
waiting passengers eager to see
their gate number from an already
crowded area.
New terminals are bright spaces.
The glossy surface finishes on
consumer TVs work well in the
comfort of your home but not in
Interoperability and
engagement
As well as getting tailored, real-time
information from displays dotted
around the terminal, travelers
are increasingly turning to their
smartphones and other mobile
devices for information.
Advanced airports are enabling
these tech-savvy travelers through
the use of technologies such as
near-field communication (NFC)
and Bluetooth beacons. These
can help trigger information feeds
on passengers smartphones
and provide a wealth of new retail
opportunities and passenger
location mapping data to the
airport operator.
Enhanced engagement, driven
by the interoperable systems,
READER
INQUIRY
112
passengerterminaltoday.com
seamless seating
An innovative approach to public area seating that maximizes space
without sacrificing personality
Airport designs often result in
gleaming, high-tech terminal
buildings with regimented rows of
seating that look impressive but
have little personality a passenger
could be anywhere in the world.
However, interior trends in other
indoor public places identify the
need for diversity and
personalization.
Green Furniture aims to create
unique interior impressions. The
companys portfolio allows for the
creation of flowing curves of spaceefficient seating with the warmth
of natural materials and the added
benefit of directing foot traffic.
The story began in 2007 when
founder Johan Berhin applied his
engineering design experience to
public furniture. I was shocked by
how smelly furniture manufacturing
was, with glues and coatings, and
I decided to make a difference,
explains Berhin. The Green
Furniture brand was introduced
in 2010 based on the idea of
producing sustainable design
for indoor public landscapes.
In 2012, Green Furniture
worked with Jernhusen, owner
and operator of railway stations in
GREEN FURNITURE
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
passengerterminaltoday.com
READER
INQUIRY
113
CHRIS PICKARD OF PICKARD ASSOCIATES, LONDON; AND RAIMO JACOBSON OF AIRPORT RESEARCH CENTER GMBH n
ABOVE LEFT: Functional high-level CAST simulation model; ABOVE RIGHT: Visual 3D detailed CAST simulation model
READER
INQUIRY
114
passengerterminaltoday.com
Gunnebo equips airports around the world with solutions which simplify the passenger experience by reducing passenger
Gunnebo
equips
airports
around
world
with solutions
which
simplify
the passenger
experience
by reducing
passenger
queuing
time
and
providing
faster
passenger
flow
through
the
airport
to airside.
Gunnebo
equips
airports
around
the
world the
with
solutions
which
simplify
the passenger
experience
by reducing
passenger
queuing time and providing faster passenger flow through the airport to airside.
queuing time and providing faster passenger flow through the airport to airside.
Automated processes for pre-security, boarding and immigration provide fast and efficient movement of passengers
Automated processes
pre-security,
boarding and immigration provide fast and efficient movement of passengers
without
compromising
strictestforsecurity
demands.
Automated
processes the
for pre-security,
boarding
and immigration provide fast and efficient movement of passengers
without compromising the strictest security demands.
INFRASTRUCTURE MANAGERS
9696_HUBONE_AP_183x115_UK_BAT0115.indd 1
27/01/15 15:18
all systems go
A combination of ergonomic design and cutting-edge technology is
transforming the self-service baggage handling system at Aalborg Airport
DSG and Marcus Pedersen
are launching Air.Go, a
revolutionary self-service bag
drop in Aalborg Airport (AAL),
Denmark. The bag drop is
designed to put passengers in
control, reduce the time spent in
line and eliminate errors in
baggage handling. The bag drop is
customizable, and AAL has chosen
to adopt an RFID-based solution
provided by Lyngsoe Systems. It
enables passengers to move
through the check-in process faster
and more efficiently.
Many airports have check-in
kiosks where the passengers can
check in and print boarding passes
and tags for their bags. Air.Go
extends such self-service to the
bag drop itself. Traditionally, once
passengers have checked in, they
have to hand over their baggage
to airport personnel at a manned
or self-service bag-drop station.
Air.Go replaces the staffed solution
and enables passengers to travel
through the airport faster and
more efficiently while freeing up
staff to help passengers in need of
personal assistance.
There is no doubt that Air.Go
will lead to increased productivity
MARCUS PEDERSEN
To learn more about this advertiser, visit
www.ukipme.com/info/ptw NOW!
READER
INQUIRY
115
passengerterminaltoday.com
2 0 15
www.MeteorologicalTechnologyWorldExpo.com
Munich Airport /
Germany
Intelligent Passenger
Information Systems
Professional Displays for Airports
24/7 operation
Indoor & outdoor
Long term availability
Energy-efficient
ed &
Develop
y
German
Made in
DATA MODUL
Landsberger Str. 322 | DE-80687 Munich | Tel. +49-89-56017-0
conrac@data-modul.com | www.data-modul.com
ptw-03-2015_dm-conrac.indd 1
18.02.2015 10:46:20
www.kaba-gallenschuetz.de
a local-global outlook
Seating suppliers need to understand the local environment and each
airports individual needs if they are to compete on a global scale
Passenger terminal design is
continually evolving as new
technologies come to market and
more adventurous concepts are
implemented Shenzhen Baoan
International Airports futuristic
structure is proof enough of this.
In line with architectural trends,
the flow and design of an airports
interior spaces is also changing
in an effort to further enhance the
passenger experience a move
in part prompted by the higher
demand now placed on comfort
and the inclusion of the latest
tech accessories.
Public seating specialist Zoeftig
the worlds only multinational
specialist airport seating
manufacturer has been at the
forefront of this evolution, supplying
many of the worlds major airport
terminals across every continent.
The companys continued success
reached a high point at the end of
2014 with the signing of a major
supply deal with Dubai International
Airports Concourse D/4 and
Terminal 1 and putting pen to paper
on a deal with a leading airline.
Supplying global markets
requires an in-depth understanding
of the culture and business
practices in each territory its not
simply a matter of following a brief
and delivering the goods. This
local-global ethos has been central
to Zoeftigs success in recent years,
particularly the past two, during
which the company has witnessed
accelerated growth.
Global expansion
Zoeftigs HQ in the UK has long
been a hub for seating design and
innovation, and the companys
commitment to widen its global
reach and embed the brand in
its key territories has been further
strengthened with the opening
of satellite offices in Chicago
(serving the USA, Canada and the
passengerterminaltoday.com
ABOVE: Airports can choose from a range of colors, materials and configurations
ZOEFTIG
ABOVE: Zenky seating solutions at
Dubai International Airport
READER
INQUIRY
116
taking ownership
Can airport colonialism meet the needs of developing nations airports?
Among the many faces of
colonialism was the notion
held by the colonizing powers that
the indigenous people were
incapable of managing, learning or
conducting intellectual work. So
the management decisions with
respect to what was invested, what
projects were undertaken, how
infrastructure problems were
solved, who was eligible for
inclusion in succession planning,
and how the future was confronted
were made by the colonial powers
own people in their home countries
while the locals followed orders to
implement those decisions.
The relevance to this article
concerns the capabilities of the
indigenous people to run their
affairs when the colonizing power
finally left. Unless there was a
conscious effort by the colonizing
power to inculcate the same sense
of operating principles and thinking
within the indigenous people as
they used themselves i.e. trained
and nurtured the indigenous
people for leadership and technical
positions in the same way as the
citizens of the colonizing powers
the outlook was not favorable for
the continued prosperity or stability
of the colonies once independence
was attained.
Airport privatization
In the airport business, in the last
three decades or so, we have seen
governments in politically and
industrially stable and developed
areas such as Europe, Canada,
Mexico, Australia, New Zealand,
Argentina and South Africa
implement airport privatization.
Some have gone further and
forced a breakup of the ownership
of multiple airports owned by
a private concern where it was
deemed in the best interest of the
public and the competition. These
countries have mostly successful
models of divestment as the new
owners or lessees shared the
same values and management
sense and there was effectively
no distinction between the people
of the government and the new
owners. However, this is not always
the case when the governments
are in developing countries and the
new owners or managers are from
industrialized countries.
speedy service
Baggage drop is made easy with one-step and two-step self-service solutions
DSG Systems biggest
success is the delivery of its
self-service bag-drop (SBD)
solution, which has been installed
throughout the world. DSG has
implemented more than 100
bag-drop units in eight countries,
and has become a leading supplier
of SBD in the Nordic region, with
projects and installations at all the
main airports in Scandinavia.
DSG is currently implementing
new bag drops at Billund Airport
in Denmark, Keflavik Airport in
Iceland, Madrid and Barcelona
airports in Spain, Gothenburg and
Stockholm/Arlanda airports in
Sweden and many more.
Retrofit solution
The retrofit SBD is a highly flexible
solution for check-in operations. It
enables fast and easy conversion
between SBD mode and a
manually operated check-in desk,
as many customers prefer to have
a fall-back option. This solution has
the advantages of easy installation
and seamless integration into the
existing check-in desk.
The exterior was designed in
collaboration with the Danish
designer Anders Boel.
Fixed solution
DSG is proud to introduce Air.Go,
the latest product in its bag-drop
family. The company made the
exterior design in cooperation
with the Danish design company
Marcus Pedersen. This innovative
solution can be fitted with the same
functionality as the retrofit solution.
An existing check-in desk may
be converted into an Air.Go or this
SBD may be installed as a new
bag-drop station. The option of
manual operation is still possible
through the use of a mobile checkin unit together with the bag drop.
It is a modular system, making
it possible to add or remove
functionality and features simply
and at low cost.
DSG SYSTEMS
READER
INQUIRY
117
passengerterminaltoday.com
Are EU airports
ready for the lifting
of restrictions on
liquids, aerosols
and gels?
PASSENGER
TERMINAL EXPO
BUSINESS
INTELLIGENCE
HEATHROW T2
Why retail
managers need a
firm grip on flight
and passenger data
Out of
this world
Science fiction
to science fact:
spaceports start
to take shape
20
th
ANNIVERSARY
YEAR
POP-UP RETAIL
New retail
concepts are
bringing local and
unique offerings
to passengers
Soft target
A soft opening
should ensure
Heathrows latest
terminal makes
headlines for all
the right reasons
INTERVIEW
IATAs head of
strategy, Stphan
Copart, talks
about the future
of check-in
www.passengerterminaltoday.com
www.passengerterminaltoday.com
| MARCH 2015
MARCH 201
5
PASSENGER TERM
INAL WORLD
: CHANGI T4
#WinAFree
Flight!
| DIGITAL SIGNA
GE | CUSTOMER
#FreeWi-fi!
PASSENGER
TERMINAL EXPO
2015 SHOW
PREVIEW ISSUE!
On message
Practical tips on how to increase
revenue and enhance the passenger
experience through social media
RETAIL DESIGN
NARITA T3
Airport concessions
can maximize
retail revenue with
passenger-friendly
store design
Collision cour
se?
Avoid disast
er thr ough a
successful Op
Readiness an
erational
d Airport Tra
nsfer (ORAT)
program
EXPERIENCE
| VIP TERMINALS
| RETAIL STRAT
EGY |
IATAs Smart
Security program
unveils its firstgeneration
security
checkpoints
#Business
TravelTips
IN THIS ISSUE
SECURITY
BIOMETRICS
IN THIS ISSUE: NARITA AIRPORT | HOLDING ROOM DESIGN | UNRULY PASSENGERS | SHOP DESIGN | FUTURE-PROOFING
JANUARY 2015
SEPTEMBER 2014
IN THIS ISSUE: SMART SECURITY | BIOMETRICS | LONDON HEATHROW INTERVIEW | FUTURE TECHNOLOGIES
SITA INTERVIEW
@John:
we have
found your
baggage!
duty-free
discount!
PASSENGER
TERMINAL EXPO
www.passengerterminaltoday.com
Your flight
BA792 is
closing in
10 minutes!
10%
St Petersburgs
new terminal
prepares for
its December
opening
JANUARY 2014
ANNIVERSARY
YEAR
IN THIS ISSUE: AL MAKTOUM INTERNATIONAL | POP-UP RETAIL | IATA INTERVIEW | SPACEPORTS | TERMINAL DESIGN
The winner of
the 2014 seating
competition is
revealed!
MARCH 2014
DESIGN
CHALLENGE
How building
information
modeling can help
improve operations
ASSET
MANAGEMENT
PULKOVO
How interactive
experiences
and sponsorship
campaigns can
benefit both
airport and brand
www.passengerterminaltoday.com
IN THIS ISSUE: HEATHROW T2 | BUSINESS INTELLIGENCE | AIRLINE LOUNGES | INTERACTIVE DISPLAYS | MUMBAI AIRPORT T2
The do-it-yourself
approach is taking
over the baggage
drop-off process
ADVERTISING
JUNE 2014
IN THIS ISSUE: HAMAD AIRPORT | CLOUD COMPUTING | BAGGAGE | SEATING CHALLENGE | BUILDING INFORMATION MODELING
BAGGAGE
HANDLING
www.passengerterminaltoday.com
Silver lining
CONNECTING
FLIGHTS
LIQUIDS
SCREENING
www.passengerterminaltoday.com
www.passengerterminaltoday.com
SEATING
www.PassengerTerminalToday.com
Local brands
continue to make
their mark on
the US food and
beverage sector
F&B FOCUS
How in-terminal
magazines are
helping to put
airports firmly on
the map
Airbus Bag2Go
latest news; IATAs
InBag initiative;
and how airports
are combating
baggage theft
Trading places
IN THIS ISSUE: PULKOVO AIRPORT | INTERACTIVE ADVERTISING | BEHAVIOUR DETECTION | BORDER CONTROL | LAGS
MAGAZINES
BAGGAGE
SEPTEMBER 2013
JUNE 2013
IN THIS ISSUE: CHRISTCHURCH AIRPORT | FLIGHT CONNECTIONS | IATA INBAG | BAGGAGE FRAUD | SEATING
IN THIS ISSUE: QUEEN ALIA INTERNATIONAL | RETAIL TRENDS | PRIVATISATION | MAGAZINES | PRT SYSTEMS | LOUNGES
PASSENGER
TERMINAL EXPO
MARCH 2013
Formula for
success?
Spot the
difference
www.passengerterminaltoday.com
ORAT
DIGITAL
SIGNAGE
Maximize reve
nue
and increase
passenger
engagement
Events Ltd
Passenger Terminal World is the worlds leading magazine in the field of airport
terminals, covering critical industry developments and the rapidly changing
passenger experience, from the latest new terminals, through to the best security,
check-in, baggage handling and retail innovations.
TOP 10 THINGS
TO SEE AT
PASSENGER
TERMINAL
EXPO 2015
published by
www.PassengerTerminalToday.com
www.passeng
erter
Visit our website to read the latest issue online, register for your FREE copy and
access our digital archive of previous issues, as well as discover all the latest news.
minaltoday.co
CUSTOMER
EXPERIENCE
Dubai Airports
shares its
thoughts on its
customer visio
n
TRACKIT
To learn more about this advertiser,
visit www.ukipme.com/info/ptw NOW!
READER INQUIRY NUMBER
Efficiency and
security
118
119
passengerterminaltoday.com
Gateway security
Founded in 1981, the Mhlbauer Group
has grown into a leading global player in
the security sector. With 35 production and
service locations worldwide, the group has
created a strong competence network around
the globe and has established itself as a
competent partner dedicated to implementing
security systems. Mhlbauer specializes in
innovative end-to-end solutions focusing on
the production, personalization and issuance
of ID documents, and comprehensive border
management solutions (MB Idverso) enabling
the reliable identification and verification of
individuals and documents. Vision inspection
technologies as well as semiconductor and
RFID applications complete the companys
portfolio. In order to enhance Mhlbauers
competences and to provide the customer
with optimized solutions, the group
continuously invests in the latest technologies
and innovative processes. Mhlbauers
clients benefit from three decades worth of
experience gained in leading no fewer than
300 ID projects.
Mhlbauers Integrated Border
Management solution architecture is
based on flexible customizable software
modules. The design is driven by todays
border management challenges, best
practices and international guidelines and
programs. In order to implement Integrated
Border Management solutions, Mhlbauer
determines the basic specifications such
as border types, needed functions, project
dimensions including traveler volumes,
and the incorporation of interfaces
and information systems. The modular
architecture enables the firm to provide
tailor-made solutions for different countries
and customers based on their individual
regulations and requirements.
The MB Fast Gate series, designed
according to the Frontex best-practice
technical guidelines for ABC systems,
combines modern, cost-efficient design
and the latest technologies to accelerate
and secure border control. Based on a
user-centric approach, the FAST GATE
supports all eMRTD, ePassports and eID
cards and enables individuals to perform
fully automated border crossing in a smart
and rapid way. Characterized by a modular
hardware and software architecture, the
MB Fast Gate achieves the highest security
standards and can be flexibly integrated into
any environment.
MHLBAUER
To learn more about this advertiser,
visit www.ukipme.com/info/ptw NOW!
READER INQUIRY NUMBER
120
Sortation technology
Alstef has signed two contracts
for baggage handling systems
(BHS): one for an automatic
sortation system at Zagreb
Airport in Croatia, and the other for EuroAirport
Basel-Mulhouse-Freiburg in France/Switzerland.
With these two systems, Alstef demonstrates
its ability to propose a range of sortation
technologies in accordance with throughputs
of up to 8,000 bags per hour, and different
functionalities of baggage handling systems.
Alstef will install the BHS for departures and
arrivals, including check-in, screening using
Standard 3 technology, automatic sortation for
departures and reclaim carousels for arrivals.
The automatic sortation system is based
on a carousel with high-speed diverters,
a technology that was chosen due to the
projects special requirements:
Medium throughput with few positions;
Only part of the throughput is handled by
the automatic sorter;
The automatic sorter is also used to
store suspicious bags during the screening
operators decision time;
Additional sortation positions will be added
in future phases when the capacity of the new
terminal is increased.
121
Independent boarding
In the last months of 2014, Boon Edam won an
order for the installation of its Airport Swinglane selfboarding security lane at Xiamen International Airport
in China. These lanes will be the first self-boarding
lanes in China not to be installed as part of a pilot program.
Xiamen Airport is one of the busiest airports in China, with
nearly 20 million passengers in 2013. Like many airports in China,
Xiamen is one of the front runners in the implementation of selfservice in the airport terminal.
The link with Amsterdam proved advantageous to Boon
Edam. The company is headquartered in the Netherlands and
the Dutch Consul General supported Boon Edams bid. Boon Edam and representatives of
Xiamen Airport first met during the China Airport Check-in Summit in Shanghai. After close
consideration of all competitors, the airport ultimately decided to award the order to Boon
Edam. The companys design of the Airport Swinglane self-service boarding gate, with an
efficient add-on, was better suited to the Chinese market. In a quick turnaround, the Airport
Swinglanes were installed at Xiamen Airport at the end of 2014.
The same technology that was installed in China will be on display at Passenger Terminal
Expo 2015. As every airport is unique and the processes are always slightly different, it is
important to ensure that the self-service solution selected meets the specific requirements
of the airport. Boon Edam has a long history of working with airports to optimize processes.
Together with the customer, Boon Edam determines the requirements and meets them with
full-service secured-entry solutions that can be customized to blend in perfectly with the airport
environment. Visit Boon Edam on stand 5075 to
ROYAL BOON EDAM
learn more about the technology installed in China
To learn more about this advertiser,
and how it can be customized for each airports
visit www.ukipme.com/info/ptw NOW!
requirements.
READER INQUIRY NUMBER
passengerterminaltoday.com
122
123
Managing resources
Deciding on the number of employees
needed to complete a job versus the budget
available can be difficult for many airport
operators but AviaSofts software solution
can help. It calculates the number of staff
needed to service the flight schedule, airlines
and many more peripheral factors that affect
staff numbers. Every worker is assigned to a
flight and has a clear view of operations for the
month ahead. However, if something changes
to the flight schedule owing to delays, then
shifts can be moved automatically on the
Daily Schedule and this data is sent to the
employees personal mobile device, which
might be a cell phone or a tablet.
The airport operator can fully control the
flow of employees within the terminal via their
mobile devices. The AviaSoft solution receives
data from the departure control system about
the progress of passengers at check-in and the
quantity of baggage loaded at the aircraft, and
by reading this data, the system can estimate
the time required to finish the handling. Using
this calculation, the AviaSoft system can adjust
the number of employees and man-hours
spent serving a particular flight and direct
124
IT expertise
While supporting an airports
complex operations an
activity that requires extensive
experience TAV IT aims to
employ its team of seasoned
experts to continue to
improve its quality of service
while reducing costs.
One of the industrys
pioneering companies, TAV
ITs accumulated knowledge
and experience in the field
of airport management
systems and applications has
equipped it well in developing
turnkey integrated solutions
for airport infrastructure
systems and redefining processes
whenever necessary to provide further
increased efficiency.
With its broad range of products and
services, including analysis, design,
consultancy, support and maintenance,
TAV IT delivers turnkey solutions for airport
projects. In all new deployments and during
an existing airports redevelopment, TAV IT
ensures that all its customers continue to
receive fast, high-quality service free of any
operational interruptions.
Over 20 airports in Turkey, Europe, North
Africa, the Middle East and the Caucasus use
TAV ITs products and services.
TAV IT supplies integrated products and
services powered by continuous technological
innovation, including:
AODB (airport operational database);
FIDS (flight information display system);
RMS (resource management system);
IB (information broker);
CMS (commercial management system);
CDM (collaborative decision making);
SCS (slot coordination system);
PIDS (passenger information display
system);
TAV Mobile Applications;
VIP and CIP operation and reservation suite;
Eagle lost and found application;
MIS (management information system);
IMS (infrastructure monitoring system);
ERP (enterprise resource planning);
ICT and SAS design;
IT governance;
MSI and program management;
24/7 call center support;
Data center management;
Database and system maintenance.
TAV IT
To learn more about this advertiser,
visit www.ukipme.com/info/ptw NOW!
READER INQUIRY NUMBER
125
passengerterminaltoday.com
Be prepared
Damarel has been providing departure control
system (DCS) solutions to the aviation industry
for many years. Last year saw a large increase
in the level of interest and discussions about
business continuity for check-in and boarding
in particular.
The repercussions of a DCS failure can
be considerable. Airlines face a direct
financial impact, while ground handlers
find themselves on the front line as queues
build up in the terminal. Passengers expect
continuity of service and they trust aviation
companies to get them to their destinations
without disruption. All it takes is one critical
system outage to break that trust and damage
a hard-built reputation.
In meetings and trade shows around the
world, more people are talking about Backup
DCS. The increased focus has seen aviation
companies implementing solutions that best
suit their operation.
Ground handlers already using Damarels
Local DCS can rely on the system to provide
all the critical check-in and boarding
functions required during a primary system
outage. Airlines take the process further
still, with real-time synchronization of
data between primary and back-up DCS,
particularly in high-volume hubs.
126
ECO system
Air Support, a company with over 20 years of experience in aviation,
is launching its new ECO module of Mosaic to manage the energy
consumption of entire airport facilities. The modular system is presented
in collaboration with Enel Sole and Schneider Electric, two of the worlds
largest companies in the energy management business.
Airports consume a lot of energy, most of it to maintain the levels
of lighting and air-conditioning of the terminal. The technological
advances of recent years have made it possible to reduce the end users
consumption, but less has been done on complex complete systems.
Mosaic ECO is an innovative rules-based system that can continuously
read the status of entire systems through any kind of sensor connected
to the airport network. Applying the rules, Mosaic communicates
AIR SUPPORT
To learn more about this advertiser,
visit www.ukipme.com/info/ptw NOW!
READER INQUIRY NUMBER
passengerterminaltoday.com
127
Hidden capacity
Passenger
flows
The efficiency of processes and the
quality of the experience as perceived
by passengers are closely linked to each
other. That is why Ikusi has devoted all
its experience to technologies and the
development of solutions geared toward
these spheres of airport management.
Ikusi has presented a new version of the
dolphin FIDS 3.0 solution in conjunction
with Samsung Electronics. It incorporates
Ikusis FIDS system directly into the
Samsung Smart Signage Platform (SSSP)
information monitors, without any need
for an external PC and with the resulting
reduction in ownership costs.
Using web-based technology, these
functionalities provide advantages such
as saving time in configuring information
templates, and simplifying installation and
maintenance. This leads to cost reductions
and provides passengers with permanently
updated information.
The company has made a major effort to
innovate in critical infrastructure operation
and this has resulted in spider Pax Flow,
which has come about in response to
the growing need of operators to monitor
the state of the airport globally and
comprehensively.
From various wireless technologies to
video analysis, spider Pax Flow makes it
possible to monitor passengers as they
make their way through the airport, to
determine passenger demand at any
location in the terminal, and to measure
capacity in real time in each part of the
airport. That way, bottlenecks or problems
can be prevented at an early stage
because the operator is in a position to
take proactive steps. These indicators
are obtained by integrating various data
sources and systems, which spider Pax
Flow then turns into knowledge to support
managers decisions in a control center.
It is a process that is bringing us face
to face with what we could call the Airport
of Things: intelligent infrastructure in
which information is constantly gathered,
processed and integrated. The aim is to
ensure that decisions are correctly made
in a collaborative way, that planning is
improved, that resources are optimized,
etc. And as a result, the passenger
experience is improved.
129
IKUSI
To learn more about this advertiser,
visit www.ukipme.com/info/ptw NOW!
READER INQUIRY NUMBER
128
passengerterminaltoday.com
Full-service offering
It has been just over a century since the first scheduled commercial flight, yet the
ascent from land to sky still has the power to astound. Parsons, serving the aviation
market since 1958, achieves a similar effect by working hand-in-hand with airport
owners and stakeholders to deliver innovations that bolster levels of service,
streamline operations, and result in superior facilities.
Parsons is a full-service firm with expertise in all aspects of transportation,
infrastructure, design and construction. Its rail connections are instrumental to the
development of airport cities and hubs; its construction management at-risk project
delivery system has quickly proved to be a preferred choice for airports around the
globe; and its members of staff are proficient in the process of achieving Leadership
in Energy and Environmental Design (LEED) certification.
These are just a few reasons why Parsons is the premier choice for world-class
aviation engineering and construction services. In fact, the corporation has provided
services at more than 450 airports throughout the world and has been involved in
some of the largest and most challenging greenfield airport programs in the world,
including airports in Doha, Abu Dhabi, Incheon, Guangzhou and Athens.
Parsons growing portfolio of airport projects across the world has created the
need for experienced aviation professionals. The company invites you to visit its
stand 7000 at Passenger Terminal
PARSONS
Expo in Paris to learn more about
To learn more about this advertiser,
the companys exceptional career
visit www.ukipme.com/info/ptw NOW!
opportunities in aviation.
READER INQUIRY NUMBER
130
131
132
630.000.000 passengers
listen to our announcements
At the right time and place,
in their native language
CESSNALAAN 2,
1119 NL SCHIPHOL-RIJK
THE NETHERLANDS
T +31 [0]20 - 31 60 110
E INFO@AVIAVOX.COM
Stand nr.
1010
W W W. AV I AV O X . C O M
PASSENGER
TERMINAL
WORLD |
MARCH
MARCH 2015
2015
IN THIS ISSUE:
CHANGI
T4 | DIGITAL
Collision co
urse?
SIGNAGE
Avoid disast
er through
Readiness
a successful
and Airpo
Operational
rt Transfer
(ORAT ) progr
am
| CUSTOMER
EXPERIENCE
| VIP TERMINALS
| RETAIL STRATEGY
| ORAT
published
TOP 10 THINGS
TO SEE AT
PASSENG
ER
TERMINAL
EXPO 2015
by UKIP Media
See you in
& Events
DIGITAL
SIGNAGE
Ltd
Maximize
revenue
and increase
passenger
engageme
nt
www.pass
Paris!
CUSTOMER
EXPERIEN
CE
Dubai
Airports
shares its
thoughts
on its
customer
vision
engerterm
inaltoday.com
11,159
Latest subscribers
Robert Kikillus, airport operations manager, Port of Seattle
Francois Paradis, architect partner, GLCRM Architects
Paris
See us at Passenger Terminal
Expo and Conference 2015!
Meet the team at the booth
in the foyer.
Passenger Terminal World will
be distributed at Passenger
Terminal Expo and Conference
2015 at Porte de Versailles,
Paris, France on March 10-12.
Well also be at The Airport
Show in Dubai (May) and
AAAE in Philadelphia,
USA (June).
Subscribe at www.ukipme.com/info/ptw
ADVERTISERS INDEX
ADPi ................................................................................47
Aeroports de Montreal ............................................... 86
Air Support ................................................................... 93
Airport Research Center Gmbh ............................... 115
ALSTEF Automation SA ............................................... 107
Arconas ......................................................................... 69
AviAlliance GmbH ....................................................... 64
AviaSoft .......................................................................... 111
Aviation Research Corporation......Inside Back Cover
Aviavox BV ................................................................... 134
BagDrop Systems BV ......................Inside Front Cover
BEUMER Group GmbH & Co KG .................................13
Cognitec Systems GmbH .......................................... 104
Damarel Systems International ................................. 111
Data Modul AG ........................................................... 122
DSG Systems AS ............................................................ 11
eezeetags BV ................................ Outside Back Cover
Fentress Architects ...................................................... 93
Flughafen Muenchen GmbH ..................................... 91
Genetec .........................................................................78
passengerterminaltoday.com
136
BACKCHAT
OPENING SOON!
plan ahead
AIRPORT
OPENING SOON!
AIRPORT
your feedback
Ishaq Vora, senior
project and programs
manager, ALMatar
Consultancy, wrote,
A good ORAT program provides
confidence to all stakeholders,
operators and maintainers that
the brief is met and the people/
processes/systems work as
expected for live operation. The
quality of ORAT trial definition and
planning is also a good indicator of
how well the business understands
its own operational processes and
the learning that comes from such
activity is priceless in making the
necessary final changes before
going live.
Dan Wong, assistant
professor aviation
management, Prince
Sultan University,
commented, The number of
complex systems that are required
to work together in order to operate
a modern airport terminal building
www.PassengerTerminalToday.com ...
... news, views, jobs and exclusive features
Passenger Terminal World | MARCH 2015
www.linkedin.com
onlin
now! e
passengerterminaltoday.com
ARCport ALTOCEF (Airside, Landside Terminal , Onboard, Cargo, Environment and Finance)
is a 5-D simulator used to empower airport and consultant staff and management to make the best possible operational and planning decisions.
For the latest agenda and speakers list, please contact Nancy Darnell at ndarnell@arc-us-ca.com
ARC US will supply invitation letters to those requiring USA and Canadian visas.
info@arc-us-ca.com
Tel: +1-360-945-2962
Fax:+1-360-945-2974
The
The future
of
of self
self tagging
is here.
here.
is
No waste
No waste
Intuitive tagging
Intuitive
tagging
Happy
Happypassengers
passengers
eezeetags introduces a new experience in the self service bag drop process. And it all starts with the tags itself.
eezeetags introduces a new experience in the self service bag drop process. And it all starts with the tags itself.
eezeetags are high quality bag tags that have no backing paper to pull away and nothing that sticks to clothes,
eezeetags are high quality bag tags that have no backing paper to pull away and nothing that sticks to clothes,
bags or floors. They only stick to itself and to nothing else. The result? No waste paper at drop off point, no false
bags or floors. They only stick to itself and to nothing else. The result? No waste paper at drop off point, no false
sticking possible and therefore a much higher self tagging success rate. According to some major airlines that
sticking possible and therefore a much higher self tagging success rate. According to some major airlines that
use eezeetags for their bag drop process this ensures a more easy and seamless travel experience and increases
use eezeetags for their bag drop process this ensures a more easy and seamless travel experience and increases
the level of satisfaction of the passengers.
the level of satisfaction of the passengers.
eezeetags | Techniekweg 1a | 3481 MK Harmelen | The Netherlands | phone +31 348 560 077 | info@eezeetags.com | www.eezeetags.com
eezeetags | Techniekweg 1a | 3481 MK Harmelen | The Netherlands | phone +31 348 560 077 | info@eezeetags.com | www.eezeetags.com