Deborah Kozie

Des Plaines, IL 60016

Mobile: (847) 544-6776

deborah.kozie@gmail.com
www.linkedin.com/in/debkozie

SUMMARY
My passion lies in building successful client relations, collaboration and streamlining processes, which
support the needs and expectancies of both the employer and their clients. My approach to accomplish
these goals is by getting to know all parties involved as people, not just clients and co-workers while
building strong interpersonal relationships, creating great partnerships and attaining successful
results. I have acquired skills and knowledge throughout my career, which have provided me an
overall understanding of business operations and would enjoy the opportunity and challenge to
contribute to your company goals.
SKILLS
Estimating | Billing
Project management
Accounts Receivable
Microsoft Office

Financial management
Revenue Recognition | Reconciliation
Accounts Payable
Workflow development | Training

EXPERIENCE
Client Service Coordinator
June 2005-Oct 2014
Schawk Des Plaines, IL
Estimating and billing coordinator for global creative firm specializing in brand management, creative, label
and package design, POS/POP and pre-press.
Trusted client adviser, consistently meeting client expectations and deadlines for billing and reporting,
achieving an audit approval rating of 97%.
On-board new clients and vendors, obtaining proper client and tax information.
Submitted estimates and ongoing cost quotes for each project through completion.
Tracked related inter-company and outside vendor costs associated with projects.
Produced customized final invoicing and specialized financial reports for approximately $4,000,000 in
annual sales.
Monthly reconciliation for deferred revenue and revenue recognition.
Clients: Accenture, Beam Suntory, Ethicon, Heineken, Kelloggs, MasterCard and GlaxoSmithKline.
Specialist | Estimating, Billing
Dec 1994-June 2005
AGT/Seven Worldwide Chicago, IL
Built and maintained entrusted client relationships while managing high volume billing for firm specializing in
brand management and pre-press.
Provided project estimates through final invoicing for approximately $ 5,000,000 in annual sales.
Established best practice SOPs for two key accounts (Accenture and Kelloggs).
Customized and improved order entry workflows impacting invoicing and reporting for each account.
Increased revenue to 30% for two key accounts (Accenture and MasterCard).
Client follow-up to determine changing needs or expectations with regard to billing and reporting.
Clients: Accenture, Leo Burnett, FCB, Kelloggs, Harley-Davidson, Carmichael-Lynch, VSA Partners, Madden
Communications and Enesco.
Client Services Coordinator | Production, Estimating, Billing
Sept 1988-Dec 1994
WACE Group PLC/Seven Worldwide Chicago, IL
Production Coordinator for ad work and collateral print projects, working directly with clients, sales,
manufacturing, outside vendors, and printers.
Transitioned from production to billing department in 1992.
Prepared estimates and kept clients informed of project costs through final invoicing for approximately
$5,000,000 in sales.
Clients: Leo Burnett and Ogilvy & Mather in Chicago. DMB&B and Kerlick, Switzer & Johnson in St. Louis.

AFFILIATIONS

Member, Operation Support Our Troops-America, Current since 2010

Member, National Association of Professional Women, Current since 2014