Dear Colleague,

We at the human resources department are keen on understanding where we stand in terms of your satisfaction with our service. This
would provide us opportunities to improve and take a step further to make our organization an employer of choice. This questionnaire
will take approximately 10 minutes to fill up. Kindly give your rating from 1 to 5.
1 Highly Dissatisfied and 5 Highly Satisfied
Kindly indicate your responses on the following parameters.
Sl No

Statement

1
2
3
4
5
6
7
8
9
10

Employees are regularly informed about the initiatives of taken by the HR department
Work of HR department is visible in the organization
I know all the relevant members of HR department and their roles in the function
The communication broadcasts I receive are effective, accurate and complete
In this organization HR is known for its excellent work
The HR staff has full authority to get their ideas accepted
In general, the HR staff is met with much appreciation in the organization
HR has consistency in its policies and initiatives across
HR has consistency in messages between words and deeds
In this organization distribution of bonuses and other rewards is perceived as fair by
employees
In this organization employees consider promotions as fair
The process of performance evaluation and feedback done is fair
Annual salary revision is done effectively in accordance with the performance and industry
standards
The HR department makes decisions in an impartial way in this organization
In this organization the results of the yearly appraisals are generally considered as fair
Top management and HR clearly share the same vision
HR and line management works hand in hand here
All members of HR think alike on how employees are managed in the company
When HR promises to do something it does so
The HR department guarantees error-free administrative HR service
The HR department meets its engagements
HR staff provides prompt HR service
I get relevant and timely response from HR (timely is defined as two response days in case
of general queries)
Employees receive individual attention from the HR department
The HR department is aware of what is of interest to the employees
HR staff can put oneself in the personal situation and problems of employees
Employees in this organization feeds highly of the usefulness of HR practices
HR plays a credible role in improving my competencies by organizing various relevant
training programmes
The HR department in this organization has a high added value
The HR department is successful in actively changing employees behavior
The compensation system is developed in such a way that desired performance is reinforced
The performance appraisal succeed in encouraging the desired behaviors

11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Response

1
1
1
1
1
1
1
1
1
1

2
2
2
2
2
2
2
2
2
2

3
3
3
3
3
3
3
3
3
3

4
4
4
4
4
4
4
4
4
4

5
5
5
5
5
5
5
5
5
5

1
1
1

2
2
2

3
3
3

4
4
4

5
5
5

1
1
1
1
1
1
1
1
1
1

2
2
2
2
2
2
2
2
2
2

3
3
3
3
3
3
3
3
3
3

4
4
4
4
4
4
4
4
4
4

5
5
5
5
5
5
5
5
5
5

1
1
1
1
1

2
2
2
2
2

3
3
3
3
3

4
4
4
4
4

5
5
5
5
5

1
1
1
1

2
2
2
2

3
3
3
3

4
4
4
4

5
5
5
5

Any comments on how to improve the HR department in the organization?

_______________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________________________
Thank you for the time and effort!

This has been developed by Dr. Sandeep K. Krishnan (Sandeep.krishnan@peoplebusiness.org and sandeephrm@gmail.com), Associate Director People
Business. Please write to the email ids for any support regarding how to use and creating the effectiveness index. People Business provides HR consultancy
in the area of HR effectiveness