End-to-end Managed

Solutions

Case Study
Financial Services Firm Leverages
Tata Communications
Pay-as-you-grow Approach

A start-up nancial advisory business recently launched operations as the

subsidiary of one of Europes largest insurance intermediaries. The rm,
which is composed of a collection of independent investment managers
in the UK, provides independent nancial advice to both corporate and
private clients.

With a stated goal of utilizing market leading technology to

aid its acquisition and expansion efforts, the firm sought an
outsourcing technology partner that could quickly establish a
robust, highly scalable IT business process outsourcer (BPO)
and telecommunications architecture.

Partner Approach
Tata Communications became aware of the project through
sister company and integration partner, Tata Consultancy
Services (TCS). The client invited TCS to bid on delivering a set
of managed infrastructure and BPO services, against a leading
Indian BPO and infrastructure outsourcing provider. TCS, in
turn, partnered with Tata Communications to deliver network
and managed hosting services. Tata Communications ability
to holistically deliver scalable infrastructure solutions in the
UK was seen as a key differentiator to the competitors bid,
which required support from unrelated third parties for critical
service elements.

Working together, TCS and Tata Communications won the

business by proposing a fully managed solution that leveraged
shared services to meet the firms infrastructure needs.
Responding to the clients request for a model that would
minimize capital outlays, TCS and Tata Communications provided
a low cost, scalable, robust IT infrastructure platform to support
initial customer requirements and planned expansion efforts.
In addition, Tata Communications provided a cost-effective,
scalable WAN solution using its MPLS network and an IPSec
VPN to link the clients UK offices to its UK call center and TCS
offshore BPO delivery locations. Finally, Tata Communications
provided a cost-effective, managed messaging platform with
Microsoft Exchange. The solution, designed for mid-market
and growing clients, eliminated the need to invest in dedicated
assets and personnel to support email functionality.

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For more information on Managed Services, please visit: www.tatacommunications.com/contact

www.tatacommunications.com

Virtualization Improves ROI

Tata Communications proposed a virtualized hosting
environment using VMware to run multiple client applications
and scale computing needs as the business grows. Virtualization
optimizes resource use and eliminates capital overinvestment
by adding capacity incrementally. As offices are added and as
consumer demands increase, the company can add further
virtual processing units (VPUs) as needed rather than replacing
or resizing hardware assets for individual applications. As Tata
Communications first implementation of VMware, the firms
experience provides a pioneering example for other clients
seeking scalable IT infrastructure.

A New Outsourcing Model

Unlike many Indian IT outsourcing firms that keep prices
low through body swapping and labor cost arbitrage, Tata
Communications provides a cost-effective solution through
delivery of standardized services, with a shared infrastructure
and support model. This approach accommodates the total
outsourcing needs of mid-tier companies and the needs
from larger clients for dedicated project implementations.
Tata Communications portfolio of shared services benefit
companies that cannot afford a dedicated IT team or dedicated
infrastructure. These firms can leverage the technology
expertise and economies of scale of a global telecommunications
leader.

An End-to-End Solution
The solution provides for managed servers hosted at Tata
Communications data center in London, and a disaster recovery
solution deployed at a second data center in Highbridge (near
Bristol UK), to meet financial regulatory requirements for data
retention and security. All business applications are hosted at
the data center, including managed messaging.

On Time, On Budget
Following the parameters outlined in the original work statement,
TCS completed implementation within a defined, eight-week
time frame. Meeting the customers implementation objectives
allowed them to quickly continue toward their strategic growth
objectives and convinced them that teaming with TCS and Tata
Communications was the right choice.

Future Plans
The firm is working again with TCS and Tata Communications
to establish a highly scalable contact center solution in the
UK, having found that the commercial models available from
other UK telecom providers failed to meet the needs of startup clients. Additionally, the firm is considering coupling the
Tata Communications MPLS network, which has already been
deployed at its offices, with Tata Communications global,
managed voice offer to deliver a comprehensive solution for
its UK offices and BPO offshore location. Tata Communications
voice-over IP (VoIP) solutions are attractive to the firm, because
they deliver inbound and outbound service that ensures bestin-class call quality. In addition, flexible package pricing and
versatile configurations will allow the firm to create a solution
precisely tailored to meet the needs of call centers.

Why Financial Services Firms Choose Tata

Communications
_
_
_

_

_

_


_

_

Scalable, pay-as-you-grow model

Comprehensive portfolio of managed services
Services designed to support compliance and regulatory
requirements
Reduced costs through outsourcing systems and applications
to a data center
Combined messaging with managed network services for an
end-to-end, managed solution
Lower total cost of ownership (TCO) and improved efficiency
through standardized infrastructure, tools, and best
practices
Single point of management for ease in billing and
administration
BPO solutions that optimize the impact of centralized
application management and storage

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, business
solutions, and outsourcing organization that delivers real
results to global businesses. TCS offers a consulting-led,
integrated portfolio of IT and IT-enabled services delivered
through a unique Global Network Delivery Model, recognized as
the benchmark of excellence in software development. A part
of the Tata Group, Indias largest industrial conglomerate, TCS
employs over 108,000 of the worlds best trained IT consultants
in 47 countries. TCS generated consolidated revenues of US
$4.3 billion for fiscal year 2007 and is listed on the National
Stock Exchange and Bombay Stock Exchange in India. For more
information, visit www.tcs.com.

About Tata Communications

Tata Communications, a member of the $62.5-billion Tata Group,
is a leading global provider of a new world of communications.
The emerging markets communications leader leverages
advanced solutions capabilities and domain expertise across
its global and pan-India network to deliver managed solutions
to multinational and Indian enterprises, service providers, and
Indian consumers.
Tata Communications range of services include transmission,
IP, converged voice, mobility, managed network connectivity,
hosting and storage, managed security, managed collaboration,
and business transformation for global enterprises and service
providers, as well as Internet, retail broadband, and content
services for Indian consumers.

For more information on Managed Services, please visit: www.tatacommunications.com/contact

www.tatacommunications.com

Page 3

India

North America

Europe

Tata Communications
LVSB Kashinath Dhuru Marg
Prabhadevi Mumbai 400 028
Tel +91 22 6657 8765
Fax +91 22 6639 5162

Tata Communications
2355 Dulles Corner Blvd

Tata Communications
Exchange Tower, Suite 7.03
2 Harbour Exchange Square
London, E14 9GE, England
Tel +44 20 7519 4610
Fax +44 20 7519 4609

Asia

Tata Communications
90 Matawan Rd 3rd Floor
Matawan, NJ 07747, USA
Tel +1 732 888 6700
Fax +1 732 888 6809

Tata Communications
35 Tai Seng Street #06-01
Singapore 534103
Singapore
Tel +65 6632 6700
Fax +65 6634 8570
Tata Communications
2402 Bank of America Tower
12 Harcourt Road
Central, Hong Kong
Tel +852 3693 8888
Fax +852 3690 2022

Herndon, VA 20171, USA

Tel +1 703 547 5900
Fax +1 703 547 6555

Tata Communications
1555 Rue Carrie-Derick
Montral (Qubec)
Canada, H3C 6W2
Tel +1 514 868 7272
Fax +1 514 868 7234

Australia

2008 Tata Communications, Ltd. All Rights Reserved.

Tata Communications
Avenida de Europa 4, Bajo A
Parque Empresarial La Moraleja
28108 Alcobendas
Madrid, Spain
Tel +34 916 57 48 90
Fax +34 916 62 06 79

Middle East & North Africa

Tata Communications
King Street Wharf
Suite 503, 35 Lime Street
Sydney NSW 2000 Australia
Tel +61 2 9299 2014
Fax +61 2 9299 2019

Tata Communications, a member of the $62.5 billion

Tata Group, is a leading global provider of a new world of
communications. The emerging markets communications
leader leverages its advanced solutions capabilities
and domain expertise across its global and pan-India
network to deliver managed solutions to multi-national
and Indian enterprises, service providers and Indian
consumers. Tata Communications range of services
include transmission, IP, converged voice, mobility,
managed network connectivity, hosting and storage,
managed security, managed collaboration and business
transformation for global enterprises and service
providers, as well as Internet, retail broadband and
content services for Indian consumers. The Tata Global
Network encompasses one of the most advanced and
largest submarine cable networks, a Tier-1 IP network,

Tata Communications
131 Avenue Charles de Gaulle
92200 Neuilly sur Seine
France
Tel +33 1 41 43 4200
Fax +33 1 41 43 4200

Tata Communications
Hamdan Street, City Center Building
P.O. Box 41660
Abu Dhabi, United Arab Emirates
Tel +971 2 626 6223
Fax +971 2 627 2624

with connectivity to more than 200 countries across

300 Pops, and more than 1 million square feet of data
center and co-location facilities. Tata Communications
unique emerging market depth and breadth of reach
network in over 60 cities and 125 Pops in India, strategic
investments in South African converged services
operator, Neotel, Sri Lanka and Nepal and, subject to
China Enterprise Communications (CEC) providing full
country VPN coverage in China. Servicing customers

Best Wholesale Carrier at the World Communications

Awards in 2006, Best Pan-Asian Wholesale Provider at
the 2006 and 2007 Capacity Magazine Global Wholesale
Telecommunications Awards and was awarded Best
Progress in Emerging Markets at the 2008 Mobile
Communication Awards. Tata Communications Limited
is listed on the Bombay Stock Exchange and the National
Stock Exchange of India and its ADRs are listed on the
New York Stock Exchange. (NYSE: TCL)
www.tatacommunications.com

Communications is the number one global international

wholesale voice operator and number one provider
of international long distance, enterprise data and
Internet services in India, the Company was named

casestudy_TC_end-to-end-managed-solution_ver1.0_jan-2009