Nada Djikanovic Watkins

9207 Ewers Drive • St. Louis, Missouri 63126

314.849.5523 • 314.799.3137 Cell • nadastlouis@sbcglobal.net

PROFILE:

A highly qualified healthcare administrative specialist with proven expertise in establishing and
maintaining a productive rapport with colleagues and management. Proficiency in serving clients of
diverse socio-economic backgrounds and cultural backgrounds. Skilled in the prioritizing of multiple
tasks with a demonstrated capacity for the successful completion of all assignments. Solid background
in customer service and administrative support with strengths in managing insurance claims and
underwriting. Outstanding verbal and written communications with fluency in all aspects of English and
Serbo-Croatian languages.

CORE STRENGTHS:

Healthcare Operations Customer Service Insurance Claims

Medical Terminology Administrative Support Issue Resolution
Computer Skills Software Proficiency Bilingual
Communications

VOLUNTEER/CIVIC AFFILIATIONS:

St. Catherine LaBoure School St. Louis, MO

Enhanced Learning Center Volunteer Mar 2005 to present
• Room Mother for 2 classes / Bookstore and Health Room
EMPLOYMENT HISTORY:

Interlock Pharmacy (Omnicare)

St Louis, MO
Accounts Receivable Specialist Feb 2009
to June 2009
• Work as a pharmacy biller for a pharmacy which supplies medicine and medical supplies to
many
nursing homes in Missouri and Illinois
• Maintain accurate data regarding admissions & discharges in the facilities and bill patients
according
to their insurance providers
• Work up and send out monthly pharmacy billings to the 15 nursing homes I am responsible for
and
answer any discrepancies to nursing home personnel or patients’ responsible parties

Unitrin Career Agency

St Louis, MO
Sr Claims Adjuster Mar 2006 to June 2008
• Work in medical claims department
• Process Claims of many diversified plans and determine benefits
• Determine eligibility
• Research plans and disbursements for many different medical plans as Unitrin was a merger
of three insurance companies each providing different policies : United Insurance, Reliable
Insurance, and Union National
• Mainly processing Hospital Indemnity, Disability, and Medical Benefits
• Explain to claimants/medical providers how disbursements were made or why benefits were
denied

St. Anthony’s Hospital St. Louis, MO

Unit Secretary Aug 1998 to Mar 2005
• Served as initial point of contact for doctors, nurses and patients
 • Researched medical records and prior hospital admissions documents for pertinent patient medical
information
• Input data into the STAR computer system and utilized the technology in processing admissions
to post-surgical floor, and scheduling consultations, lab work, radiological procedures and other
medical testing
• Managed heavy call volume of telephone system and call-light system directing calls to
appropriate medical staff
• Secured physician-prescribed medications from hospital pharmacy
• Transported drawn blood and specimens to the lab and obtained blood from hospital blood bank
• Served as translator for Bosnian immigrants providing accurate communications between English and
Serbo-Croatian speaking individuals

Certified Marketing Services Kinderhook, NY

Marketing Representative Sep 1996 to Dec 1998
• Prepared and set-up diverse marketing displays in retail and department store venues in
compliance with mandated plans and timelines
• Collaborated with department managers and retail personnel regarding upcoming promotions,
sales and video releases
• Monitored attendance of multiple events via presence at local theaters surveying audiences
regarding their opinions of specific performances
• Created and submitted written reports of findings to company executives for use in marketing
analysis

Grace United Methodist Church St. Louis, MO

Financial Secretary Sep 1992 to Jun 1993
• Coordinated and facilitated deposit of funds into diverse church accounts including those of the
Building Fund, Choir and Sunday School accounts
• Maintained and balanced general ledger entering data into church computer
• Managed bi-weekly payroll of all church employees and issued checks for the pastor, secretarial
staff, choir director, janitor, etc
• Prepared and filed quarterly tax returns and issued checks to the IRS
• Served as purchasing agent for the church

Kelly Temporary Services St. Louis, MO

Accounting/Administrative Staff Sep 1985 to Jun 1989
• Provided administrative and accounting services for various companies including American Can
Company, Community Federal Bank and Wehrenberg Theaters
• Entered company data into computers with accuracy and efficiency
• Managed multi-line telephone systems and coordinated forwarding of all calls
• Collaborated with major newspapers in scheduling upcoming shows
• Processed loan payoffs and closed loans
John Hancock Mutual Life Insurance Des Peres, MO
Claims Approver Mar 1980 to Jun 1985
• Determined claimants’ eligibility and processed claims in accordance with corporate guidelines
• Evaluated valid claims and determined appropriate disbursements
• Communicated with claimants and medical providers explaining all aspects of benefits and
determinations
Missouri Institute of Psychiatry St. Louis, MO
Personal Assistant to Dr. Makrim Girgiss Sep 1979 to May 1980
• Served Australian physician in all administrative capacities during authoring of highly technical
medical manuscript
• Proofread and edited complete manuscript “Neural Substrates of Limbic Epilepsy” during writing
process
• Acknowledged in published manuscript for editorial efforts

ACADEMIC CREDENTIALS:
University of Missouri St. Louis, MO
Bachelor of Arts - Psychology Jan 1982
 Field Hockey Scholarship Recipient

SOFTWARE/COMPUTER PROFICIENCIES:

Microsoft® Office Suite

 Excel, PowerPoint and Word