Professional Documents
Culture Documents
Tasks
Process/Steps
Frequency
DID Requests
Asset Management
Labeling, Tagging of all PSG Equipment. Includes Monthly Inventory of all
existing assets ensuring expected functionality and reporting those that are not.
Includes regular maintenance of all PSG Equipment
Lockers
Includes Regular Inventory and issuance of lockers. Includes ensuring that
lockers are turned over by resigning employees and issuance to exiting/new
employees
Occupational Safety
Company Point of Contact on all safety measures including but not limited to
Safety Drills, Conducting trainings/seminars as needed, regular check on the
facility to ensure safety for employees
As Needed
As Needed
As Needed
As Needed
As Needed
As Needed
Yes
Yes
Yes
Yes
Yes
Yes
5 Business Days
2 Business Days
2 Business Days
Within 24 Hours
1 Business Day
3 Business Days
Tracker Update/Maintenance
Labeling of new PSG Equipment
Inventory of Existing PSG Equipment/Machinery
Weekly
Weekly
Monthly
No
No
No
1 Business Day
2 Business Days
2 Business Days
Weekly
No
2 Business Days
Weekly
Yes
2 Business Days
Bi-Annual
Quarterly
Bi-Annual
Bi-Annual
No
No
No
Yes
1 Business Day
2 Business Days
1 Business Day
2 Business Days
Weekly
Monthly
No
No
1 Business Day
1 Business Day
Weekly
As Needed
As Needed
Weekly
Weekly
No
Yes
Yes
Yes
Yes
1 Business Day
2 Business Days
2 Business Days
1 Business Day
1 Business Day
Weekly
Weekly
Weekly
Yes
No
No
1 Business Day
2 Business Days
1 Business Day
Weekly
Weekly
Daily
As Needed
Weekly
No
No
Yes
Yes
No
1 Business Day
1 Business Day
1 Business Day
1 Business Day
1 Business Day
Instant Messaging
Administering of all Instant Messaging Credentials including providing
usernames & passwords and maintaining accurate list for audit
Job Boards
Recruitment Technology Management including monitoring of usage as
scheduled, providing access to authorized users, Credentials maintenance and
ensuring of efficient use of allocated views
Tasks
Work Station Plotting
Management of seat movement to ensure efficient utilization of current seats.
Includes ensuring effective and accurate allocation of employees for increase in
productivity
Call Recordings
Processing of requests coming from internal clients related to having
employees' calls recorded. Includes retrieving of calls as needed
Room Reservation
Overseeing the use of the rooms (conference, training, huddle) to ensure
efficient use and organized schedule
Process/Steps
Frequency
File Creation reflecting all seat movements for the week based from the requests sent by internal Weekly
clients
No
1 Business Day
Weekly
No
1 Business Day
As Needed
As Needed
Yes
Yes
3 Business Days
2 Business Days
As Needed
No
Weekly
No
As Needed
Yes
1 Business Day
As Needed
Yes
2 Business Days
Weekly
No
45 minutes
Weekly
No
1 Business Day
Daily/Weekly
No
1 Business Day
Weekly
No
2 Business Days
Weekly
No
4 Business Hours
Printing certificates
Weekly
No
4 Business Hours
Client Visits
Logistic support to Operations to ensure excellent experience for clients visiting Reservation of Rooms
the PH Sites
Purchasing/production of all requirements
Training Talks
Orientation happening on every 1st day of the class to introduce the Shared
Conduct Training Talk introducing Shared Services Department
Services Department to the new hires
Compliance Audit
Conducting audits on compliance as scheduled on IT, Processes, Risk &
Security. Incudes reporting to operations/Training and other support groups for
immediate corrective actions
ID Pictures
Administering the first part on creating IDs which is taking pictures of the new
hires as scheduled and of current employees as needed
Certificate Printing
Production of Placement Certificates based from the data provided by the
Reports/Operations Teams.
LinkedIn/IM/Email Audits
PC Shutdown Audit
Logistics
Providing Logistic supports to company events. Includes sourcing for Venues,
vendors, equipment and conducting testing prior to main events
As Needed
As Needed
As Needed
As Needed
Yes
14 Calendar Days
As Needed
Yes
12 Calendar Days
Procurement
Acquisition of goods, services or works from an external source. From sourcing
up to deployment, installation
Vendors Payment
Ensuring that vendors are paid as expected on agreed due dates
As Needed
Tasks
Process/Steps
Frequency
Facility Management
Regular maintenance of all PSG Facility/Offices to ensure High Level of Security Walkthrough on all PSG Floors
for the employees and maintained conducive working environment
Conducting scheduled maintenance on PSG shared equipment to ensure functionality
Building Permits
Processing of requests coming from internal clients that require approval from
Securing Permits from the Building Admin
the Building Admin Office.
Security
Conducting huddles with the security guards
Managing our Security Vendors to ensure expectations are exceeded and that all
provisions on contract are met at all times
Spot checking of the posts
Attending to escalations/reports coming from the internal clients
Office Cleanliness
Overall Management to ensure that the facility is clean at all times. Includes
supervising on site maintenance personnel (schedules, feedback, etc.)
2 Business Hours
1 Business Day
As Needed
2 Business Days
Daily
No
1 Business Hour
Weekly
As Needed
No
Yes
Daily
No
3 Business Days
Daily
As Needed
No
Yes
As Needed
No
As Needed
Yes
5 Months
Monthly
Yes
2 Business Days
As Needed
Yes
2 Months
As Needed
Yes
Monthly
As Needed
Yes
Yes
2 Business Days
1 Week
Regular meetings with the leads on identifying processes that can be improved
Monthly
Yes
Quarterly
Yes
Quarterly
Yes
Clearance
Processing of document to clear exiting employees. Includes checking all facility
Signing of Exit Documents' of employees
related accountabilities
Migration/Build out
Managing movements from one floor/site to another. Process starts from
Overall lead on the migration projects
sourcing for a site up to getting the site ready to go live/operational
Certifications/Licenses Maintenance
An end to end process including application for new, and renewal of existing
registrations both on government and non government parties
Daily
Weekly
Process Creation
Process starts from drafting the process up to official implementation/publishing
Process Improvement
Partnering with different departments/groups in identifying areas to improve
productivity, efficiency, effectiveness or overall employee experience.
Business Continuity Plan
Creation of a strategy through the recognition of threats and risks facing a
company, with an eye to ensure that personnel and assets are protected and
able to function in the event of a disaster
Supply Management
Overseeing the flow of supplies provided to PSG Employees from sourcing,
purchasing up to conducting inventory to ensure no shortage
Inventory of Supplies
Weekly/Monthly
No
1 Business Hour
Weekly/Monthly
Yes
2 Business Hours