Professional Documents
Culture Documents
IN TOUCH
a newsletter for our partners and friends
CONTENTS
The Importance of Ethics in Organizations
PAGE 1
10 Ways to Make Your Customers Fall In Love
With Your Business
PAGE 2
The 3 Biggest Obstacles To Entrepreneurial
Success
7 Tasks Successful Leaders Never Delegate
thics are the principles and values an individual uses to govern his
activities and decisions. In an organization, a code of ethics is a set of
principles that guide the organization in its programs, policies and
decisions for the business. The ethical philosophy an organization uses to
conduct business can affect the reputation, productivity and bottom line of
the business.
LEADERSHIP ETHICS
The ethics that leaders in an organization use to manage employees may
have an effect on the morale and loyalty of workers. The code of ethics
leaders use determines discipline procedures and the acceptable behavior
for all workers in an organization. When leaders have high ethical standards,
it encourages workers in the organization to meet that same level.
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EMPLOYEE ETHICS
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DIS/ISO 9001:2008 Orientation
Meet Our New Clients
PAGE 6
FCU in Action
PAGE 9
FCU Team Goes to Thailand
PAGE 12
Jokes Corner
From the Editors
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ON THE WEB
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Surveys
Focus Groups
Observation
Point of Sale
Customer Service
Social Media
Communities and Groups
Email and Web Forums
(Continued on page 4)
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PERFECTIONISM
For entrepreneurs, practice doesnt
make perfect; action does. You
simply cannot wait until you are 100
percent ready before you take action.
I remember thinking that I needed to
write out 25-page business plans
before I could do anything. After all,
thats what I was taught in school. In
reality, by the time your perfect
business plan is out of the printer, its
already dated.
We always want to think things all
the way through, but sometimes you
FEAR
Entrepreneurs resolve is tested
from the very first step of
starting a business. In fact, one
of my entrepreneurship professors
compared starting a business to
jumping off a cliff and assembling
your parachute on the way down.
While it is that scary, if you succumb
to your fear and never take the
plunge, you have zero chance of
succeeding.
In addition, entrepreneurs must
overcome
the
fear
of
rejection. Heres one exercise: Send
out applications for awards,
incubators and programs for which
you are afraid you might not be
qualified. It worked for me. I took a
chance and applied for the NYSE Big
StartUpSM competition in 2012 and
soon found myself standing on the
podium ringing the Closing Bell. Not
giving in to fear of failure or
rejection was the secret to my
success.
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WORRY
As an entrepreneur, worry comes with
the territory. In fact, over a third of
entrepreneurs told Gallup they
worried a lot about yesterday. While
worry is a quotidian experience, it is
not productive. You have to
make peace with the things that
concern you, and not let them stop
you from taking action and pursuing
your dreams.
To
achieve
success
as
an
entrepreneur, you must embrace
action and let go of perfectionism,
fear and worry. You have the power to
transform your future by giving up on
these three biggest impediments to
reaching your goals.
Source: http://www.entrepreneur.com/article/243143
2.
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show your
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6.
7.
Crisis management
No matter how big the crisis is in the grand scheme of
things, your presence is required. Its important to
show all parties that you are monitoring the situation
and involved in finding a solution. It doesnt matter
whether your organization is negotiating a hostage
situation or trying to salvage your biggest account; a
wise leader will be present and involved.
Traditions and etiquette
There are just certain situations that require your
presence out of politeness and tradition. It would be
unthinkable to send your assistant to the funeral of an
employees relative or a team members wedding. Go or
dont go, but dont delegate this one.
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APD Construction
WEE Builders
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October 24 2015
Legaspi City, Albay
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FCU IN ACTION
NYP New Year s Party
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FCU IN ACTION
Strengthening our Team
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FCU IN ACTION
Sharpening the Saw
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FCU TEAM
goes to
THAILAND
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JOKES
CORNER
FACTORY WORKERS
Managing
It is because our employees are used to obeying orders, are accustomed to being shoved around, know how to keep their mouths
shut and dont pout when I yell at them.
Dear Friends,
This years first issue of our newsletter features the importance of ethics in
business. Business ethics are the code of values and principles that direct the
actions of persons about right and wrong. We make decisions everyday and
our actions can affect the lives of others. We believe that youll find our
articles helpful because ethics and character are critical to the success of
every business.
Enjoy reading and stay In Touch!
- Cherry and Sukh
IN TOUCH
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