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Chapter 10
MEASUREMENT IN MARKETING RESEARCH
GENERAL CONCEPT MULTIPLE CHOICE QUESTIONS
1.
In the text, Maritz Research offers criteria for customer-satisfaction scales. Which of the following
is NOT one of the criteria?
a. be reliable
b. be valid
c. apply to a specific product or service
d. be easy for respondents to relate to
e. be symmetrically unbalanced
The question "What was your reaction to the Sony CD player advertisement you saw on television?"
is an example of which response format?
a. unprobed, open-ended
b. unprobed, closed-ended
c. scaled-response
d. ad reaction measurement
e. probed response
If a researcher wanted the respondent to simply answer an open-ended question with no additional
information, he/she would likely use a(n):
a. open-ended, unprobed format
b. open-ended, probed format
c. closed-ended, probed format
d. continuous response format
e. general format
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5.
Which of the following encourages the respondent to provide information beyond the initial and
possibly superficial first comments?
a. open-ended, unprobed format
b. closed-ended, exploratory format
c. deductive probed
d. optional format
e. open-ended, probed format
Which of the following formats provides response options to questions on the questionnaire?
a. response options format
b. closed-ended format
c. open-ended format
d. probed format
e. optional format
A scale on which all of the scale positions, say 1 through 5, are identified with some descriptor is
called:
a. a descriptor scale format
b. a labeled scaled-response format
c. a numerical/descriptor format
d. a numeric identifier
e. no such scale exists
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9.
Your textbook suggested several considerations in deciding on the proper response format for a
study. Which one of the following was discussed by your authors?
a. what will be the most cost-effective format
b. the ability of the researcher
c. keeping data analysis requirements limited to descriptive statistics
d.
keeping the length of the questionnaire to one page or less
e.
what response format was used in a previous study with which we wish to compare results
10.
For subjective properties such as "liking for chocolate," which response format would likely be
best?
a. closed-ended
b. dual-response
c. scaled-response
d. the "liking index" response format
e. objective response
Which of the following is defined as determining if and how much of a property is possessed by an
object?
a. scale level
b. attributes of properties
c. subjective and objective properties
d. measurement
e. intensity determination
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13. Age, income, gender, and interest in buying product X would all be considered ________ of the
consumer, or object.
a.
description
b.
properties
c.
subjective descriptors
d.
objectives descriptors
e.
commonalities
Answer: (b) Difficulty: (Difficult) Page: 273
14.
If we were measuring age, income, height, number of bottles purchased, and so on, we would be
measuring:
a. objective properties
b. subjective properties
c. objective objects
d. subjective objects
e. none of the above
Which of the following refers to a unique descriptor, or label, to stand for each designation on the
scale?
a. description
b. order
c. distance
d. origin
e. label designation
18.
Which of the following refers to a scale having a true zero beginning point?
a. description
b. order
c. distance
d. origin
e. start point
If the distance between the 2 and the 3 and the 6 and the 7 on a scale are equal, the scale would
likely be at least:
a. nominal
b. ordinal
c. interval
d. ratio
e. equality
A question that asks how much you would be willing to pay in annual premium for a $100,000 life
insurance policy would be scaled as:
a. nominal
b. ordinal
c. interval
d. ratio
e. None of the above
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23.
A question that asks the age of a respondent in years would be scaled as:
a. nominal
b. ordinal
c. interval
d. ratio
e. age-related
Because they measure psychological constructs of consumers, such as attitudes, opinions, and so on,
and because these constructs exist on a continuum, scaled-response question formats are most useful
for measuring:
a. physical constructs
b. brand name awareness
c. sales
d. unobservable constructs
e. None of the above
A scale ranging on a continuum from one extreme (i.e. very satisfied, strongly agree) to the other
extreme (i.e. very dissatisfied, strongly disagree) and having a neutral position is known as a(n):
a. intensity metered scale
b. extremism scale
c. bipolar scale
d. balanced scale
e. neutral-centrist scale
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27. Which scaled-response form asks respondents to indicate their degree of agreement or disagreement
with a statement?
a. agreement inventory
b. semantic differential
c. constant sum scale
d. modified Likert scale
e. degree scale
Answer: (d) Difficulty: (Moderate) Page: 281
28.
Which type of scaled-response format contains bipolar words such as "hotcold," "wetdry,"
"convenientinconvenient," and so on?
a. constant sum scale
b. life-style inventory
c. semantic differential scale
d. graphic intensity
e. percentage scale
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31.
Which of the following scaled-response formats is good for measuring store, company, or brand
images because profiles may be generated to easily depict the image?
a. constant sum scale
b. lifestyle inventory
c. semantic differential scale
d. image analysis scales
e. None of the above
Some researchers believe that a mid-point, or neutral position, should NOT be included in a scale
question because:
a. it violates the statistical assumption of symmetry
b. it creates an odd number
c. it allows respondents to dodge or hide their feelings
d. it creates a problem in trying to code the scale items
e. it creates a problem in terms of how you value the mid-point in the calculation of statistics
Using a line or pictures to indicate the intensity of response would be used in which type of scaledresponse question formats?
a. graphic rating scale
b. line/pictorial scale
c. staple scale
d. itemized rating scale
e. intensity scale
A question on a survey asks "How many of the following kitchen appliances are in your kitchen?"
and respondents are given a list of appliances and asked to check all those that apply. The researcher
who counts the number of checks and adds them up to measure the construct "kitchen appliance
ownership" would be using a(n):
a. demographic scale
b. anchored scale
c. Likert scale
d. summated scale
e. graphic intensity scale
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35. A scale consists of 5 points and there are labels only on each end of the 5-point continuum. This is
an example of a(n):
a. minimal labeled 5-point scale
b. 5-point unanchored scale
c. summated scale
d. graphic rating scale
e. anchored scale
Answer: (e) Difficulty: (Easy) Page: 289
36.
Reader's Digest conducts an annual survey across 18 different European countries and asks
respondents to rate brands across 30 product categories. The questions ask the consumers to rate the
brands from 1 to 5 on each of the following: quality, value, strong image, and understanding
consumer needs. This is an example of:
a. an anchored scale
b. an unanchored scale
c. a summated scale
d. a staple scale
e. a graphic intensity scale
If a question is designed to measure a construct, say "intentions to buy a new product," and the
question appears to ask this in a straightforward manner, the measurement would be said to have:
a. reliability
b. validity
c. face validity
d. appearance value
e. None of the above
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39.
Which type of validity is concerned with the degree to which a measurement "looks like" its
measuring that which it is intended to measure?
a. face validity
b. predictive validity
c. convergent validity
d. discriminant validity
e. relative validity
A measurement of the construct of customer satisfaction should be valid, meaning that it should
actually measure how satisfied customers are.
A multiple category, closed-ended question has more than two response options.
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46.
Sometimes the nature of the property being measured determines the question response format, that
is, gender is either male or female; a dichotomous, closed ended format is appropriate.
All response formats are easy and straightforward. All consumers should be able to answer any of
them and, therefore, ability of the respondent is not really a consideration in determining the
response format.
The terms greater than or less than refer to the scale characteristic known as order.
When the distances between scale descriptors are absolute and known, the scale is said to possess
the characteristic of description.
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55.
Because the highest level scale, ratio, possesses all of the scale characteristics, we should use ratio
scales for only research purposes.
Because every research project is different, it is wise to develop a new and novel scale format to suit
the particular needs of the existing situation.
A scale that asks consumers the extent to which they agree or disagree with the statement that Levi's
501 are good looking is a modified Likert scale.
The lifestyle inventory is a special application of the modified Likert scale in that it measures
activities, interests, and opinions using the Likert question form.
The constant sum scale is regarded as the best scale for identifying differences in images between
companies, stores, or brands.
A consumer likes the restaurant Red Lobster and so answers "Very Satisfied" to a survey about
many dimensions of the restaurant without really paying attention to each specific dimension, such
as price, product quality, atmosphere, and so on. This is an example of what is known as the "halo
effect."
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63.
One of the appealing aspects of the semantic differential scale is that the researcher may compute
averages and then plot them on the scale creating a "profile" of the object being measured, that is,
store, brand, and so on.
Different cultures tend to respond differently to scales, and a scale developed in Western culture
may not be automatically transferred to other cultures.
A completely symmetric scale is one that has the same number of "positive" scale positions as
"negative" scale positions.
Marketing researchers have commonly used methods of measuring certain constructs such as
importance, store image, and intention to purchase.
Researchers agree that a 5-point scale is the optimum number of scale positions to use to measure
constructs.
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71. A respondent has an income of less than $10,000 but states he earns more than $100,000 during an
interview. This is an example of low-reliability.
Answer: (False) Difficulty: (Moderate) Page: 290
72.
Face validity simply means that the measurement "looks like" it's measuring what it is intended to
measure.
Reliable and valid scales are useful in marketing research but they do not represent any kind of
ethical issue for marketing researchers.
In a survey for ACME Electric Co., Ralph Thomas asks the following questions: "What is your
gender? Male Female" and "How much do you estimate your monthly electric bill to be? $___."
In the first question regarding gender, the answers are composed of a small number of distinct
values or categories. In the second question, the answers are composed of numbers that have an
"underlying measurement continuum." How would you classify these two questions in terms of the
type of scale each represents?
a. closed ended, scaled response
b. closed ended, semantic dollar scale
c. categorical, meteorological
d. categorical, metric
e. closed ended, metric
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76.
Rick Irizarry of Irizarry Insurance Company is conducting a survey of potential customers. One of
his questions asks how much customers would be willing to pay in annual premium for a $100,000
life insurance policy in the following way:
Check appropriate category:
___ $1 to $10 month
___ $11 to $20 month
___ $21 to $30 month
___ $31 to $40 month
___ $41 to $50 month
Rick should consider the level of the measurement scale to be:
a. nominal
b. ordinal
c. interval
d. ratio
e. None of the above
Rick Irizarry of Irizarry Insurance Company is conducting a survey of potential customers. Age is
an important issue in determining life insurance premiums. Rick considers asking for age in the
following way:
___ 16 to 19
___ 20 to 25
___ 26 to 35
___ 36 to 50
___ over 50
Rick should consider the level of the measurement scale to be:
a. nominal
b. ordinal
c. interval
d. ratio
e. age-related
Rick Irizarry of Irizarry Insurance Company is conducting a survey of potential customers. Age is
an important issue in determining life insurance premiums. Rick considers asking for age in the
following way: How old are you? ___ years?
Rick should consider the level of the measurement scale to be:
a.
nominal
b.
ordinal
c.
interval
d.
ratio
e.
categorical
79.
Sandra Catrioni is a research analyst at Spellman Research Associates. She has just completed a
study of customers for Brennan's, a department store in Tulsa, Oklahoma. She has asked the
question, "How much do you believe you spend on an average trip to a department store?" She
realizes that the level of the measurement scale of the answer is ratio. However, for her client's
presentation, she wants to create categories of the answers and put them in a bar chart. The
categories will be of unequal amounts. That is, the first category will be "Less than $10" and the
second category will be "$10 to $25," and so on. What effect will this have on the measurement
level of the new variable she will create containing the categories?
a. nothing; once a ratio scale, always a ratio scale
b. the ratio scale will now become an ordinal scale
c. the ratio scale will not become an interval scale
d. the ratio scale will become a nominal scale
e. the ratio scale will become a bar chart scale
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81. Erik Cartman just took a new position with Colorado Research, Inc. Erik's first customer, the
president of a local bank, wanted a bank image study to be conducted that measured not only the
client's banks' image but that of his competitors as well. In designing the research project, Erik
talked to several of his friends one night about how they viewed their banks. Erik charged the
client for this and billed it as "Exploratory ResearchFocus Group." The next day Erik tried to
remember most of what his friends had told him. Some of the issues were "closeness to home" of
branch locations, "cool online banking," and "friendly tellers." Erik took these issues and made up
some of his own and put them into a semantic differential scale format. After the research study
Erik wrote a report and referred to the semantic differential scale he devised as a "Standard
Marketing Research Scale to Measure the Construct of Bank Image." What Erik did was:
a.
correct; he used exploratory research to generate most of the items for his measurement of
bank image
b.
correct; although he used some of his own opinions, they were based upon experience and he
did make use of a focus group
c.
incorrect; the measurement of bank image was incorrect as bank image should be measured
only by using Likert scales
d.
incorrect; we do not know if the scale Mr. Cartman devised was valid or reliable but he was
unethical in presenting the measurement as "standard marketing research"
e.
correct; Erik saved considerable time and money by creating his own measurement of the
construct
Answer: (d) Difficulty: (Moderate) Page: 290
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